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CASTLE HOTEL WINDSOR - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1600s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer. Guests at Castle Hotel can enjoy an elegant meal at our restaurant Leaf at The Castle with the menu offering a creative take on British cuisine. Showcasing the finest locally sourced produce from our trusted suppliers, enjoy a tantalising tour of the globe in our beautifully designed eatery. There's also space for weddings and events, with space to accommodate up to 260 guests. Our Car Parking postal code is SL4 1ER
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Parking is very tight and although advertised online, a few days before our stay we were told it was not guaranteed. Thankfully we arrived early enough and there was 1 space remaining so we were lucky. I would not have been impressed if we couldn’t have got a space.
My order confirmation said check in was from 2pm, however when arriving at the hotel I was told 3pm. Another piece of my paperwork said 3pm, however, my point being the original paperwork said 2pm.
The rooms are nothing like shown online. They are very dated and not overly appealing. From the pictures online and price we paid I expected luxury. I was quite disappointed about this and to be honest felt slightly ripped off.
Our phone in the room was not working. I realised this when I had to call reception one evening to ask if our room will be cleaned, it was late in the afternoon and nobody had been by. After the call, this was attended to within an hour.
The child’s bed was not set up on arrival, it was left outside. After asking about this, we returned to the room in the evening it was sorted for us. No towel rails in the bathroom, minor but makes a difference when 3 people are sharing a tiny room and bathroom.
The restaurant/bar looks nice but is very understaffed. Sat and waited to be served for drinks and no one came over. To be honest this was a blessing as the prices were extortionate - £15 for a cocktail.
I would compare the hotels overall quality to a premier inn / ibis.
Staff are all very friendly and happy to help. Although I do feel, when paying for luxury you shouldn’t have to ask for silly minor things like the above.
Purely due to the location we would stay again, however only if the prices were made more reasonable to reflect the quality you actually get.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A beautiful hotel situated in the heart of Windsor opposite the castle, minutes walk away to the shops, restaurants and the River. We decided to upgrade to a Superior room after being allocated a classic room which was dark and small facing a brick wall. The Reception staff were very accommodating and changed the room at a small charge. The Superior room was beautifully decorated with a very comfortable queen size bed. It offered 2 fluffy robes, slippers, mini fridge, coffee machine, crystal glasses and a clean Modern bathroom. The room was lit up by 2 tall windows draped with Victorian style curtains overlooking the main road with a view of the castle in the distance. The staff were helpful and polite and nothing was too much trouble. Breakfast was served at the table with a lovely selection of Continental, full English breakfast, Egg Benedict and Salmon. We will certainly return to the hotel and recommend it to anyone looking for a relaxing stay in the heart of Windsor.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 25 Sept 2020
Dear jamna, Thank you for your kind words and your lovely review of Castle Hotel Windsor. I am glad the team were able to assist you with your upgrade. It was a pleasure to have you with us in the hotel and thank you for your recommendation. We look forward to welcoming you back to Windsor for another relaxing stay. Best wishes, Penn Rooms Division Manager
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Stayed overnight on the occasion of the Queen’s 95th birthday. Pros: Covid Secure! Masks were being worn by all the staff at all times and all the hand sanitiser stations and QR code check in kiosks where available Designated (needs to be pre booked or else it’s first come first serve) parking is a real bonus Unbeatable location. Close to the castle, town centre, transport links Modern interior but oozes old world charm Friendly and accommodating staff
Cons: As it’s an old building, the walls might be thick, but the ceilings aren’t! I could hear every single foot fall of the guests staying above my room which made sleeping soundly, very hard indeed Be mindful that the street facing rooms don’t have actual balcony access. They are Juliet Balconies so if you’re expecting to step out to watch Royal Processions on the street below, you might find yourself disappointed
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 3 Jul 2021
Dear Akki9574, Thank you for your great review of Castle Hotel Windsor. We are glad you enjoyed your stay with us over the sunny weekend. I appreciate your feedback regarding our rooms as well. They do indeed have old world charm, however, the original hotel was founded in 1528 so I apologise if this had an impact upon your sleep if the guests above you were quite active in the early hours. Your comments on the rest of your stay are most kind and we look forward to welcoming you back soon. Best wishes, Sam Goss General Manager
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Have just returned from a lovely overnight stay at the Castle Hotel Windsor. It was our first trip away since COVID so was worried things may not be as enjoyable as we would expect. We need not have worried it was a lovely stay and everything we could have wanted. We arrived and there was plenty of parking and then checked in. All the staff were so very friendly and helpful and all wearing masks. The hotel was spotless and hand sanitizer was just inside the doors (which opened automatically). The hotel is fantastic. Beautiful, and charming, we felt so at home. Our room was very large and we had a view of the castle from our window. There was nearly everything you could possibly need with one exception. There was no shower cap and as there was a rain head shower I could have really benefited from this as I did not wish to wash my hair. My partner told me the rain head shower was very refreshing but I had to take his word for it and used the attachment. At check-in we were asked our desired time for breakfast as this helps with the social distance aspect in the restaurant and you are asked to keep breakfast to 45 minutes. Breakfast was delicious and there was a good choice on the menu. The hotel is situated in the perfect position on the High Street the river, castle and Long Walk are a stone's throw away. We will certainly return; I think in the winter when the fires are burning! Thank you for such a wonderful stay Castle Hotel.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 12 Aug 2020
Dear SallyESherman, Thank you for your lovely review of Castle Hotel Windsor. We are absolutely delighted to hear that you had such a great stay at the hotel. It sounds like you enjoyed a stay in one of our lovely Superior King rooms and with the weather as it has been the views of the Guildhall and Windsor Castle have been stunning. I am sorry you did not have a shower cap. We have removed these items from the room to try to minimise our high touch points in line with our Covid-19 procedures. We now provide them upon request where one of the team will bring up additional amenities required to your room. We will certainly ensure one is in the room for you upon your next stay! I am glad you enjoyed your breakfast with us as well and that your experience in the restaurant was still great whilst allowing the team to manage physical distancing guidelines. Our team will be thrilled to read your review and we hope to be able to welcome you and your partner back to Windsor soon. Best wishes, Penn Reservations & Revenue Manager
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We arrived on Friday to check in which took a while, went up to our allocated room which was dark and dingy, looked out of the window to see a wall six feet away. Below our window was a flat roof with a pile of full bin bags on it. Not happy we went back to reception and after a long discussion were shown to another room in the old stable block. Well that was worse, it smelled damp and musty and had tatty old furniture in it as well as a sizeable hole in the wall above the headboard of the bed. Again it was back to reception where the young man tried to sort another room whilst we waited in the lounge with a drink. 45 minutes later he came back and showed us to room number 3. On first impressions it seemed ok so we unpacked and settled in. At around 10.00pm we noticed a humming mechanical noise a bit like a washing machine, assuming it would stop at some point we tried to get some sleep, WRONG, the noise went on all night!! The following morning after a sleepless night I went to reception very tired and a bit short tempered where the receptionist took on board my complaint. At this stage the manager came over and offered his apologies but he didn’t seem surprised by the noise issue. He did offer a reduced rate for the room and free breakfast for the two mornings of our stay and told me that we would be moved to an upgraded room for our second night. On returning from our day out we went to the 4th room of our stay and to be fair it was better but still had a lack of daylight. To get a room service menu was a bit of a chore and it was a very restricted menu at VERY inflated prices. The only saving grace was the breakfast, it was most enjoyable and well cooked. Generally the staff were pleasant and considering the amount of complaints they were having to deal with from a lot of guests I’m surprised they keep calm and polite. All in all pretty rubbish hotel and we won’t be returning.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Goss, Other at Castle Hotel Windsor
Responded 2 Sept 2020
Dear Tim, It was lovely meeting you on Saturday morning and as discussed I am very sorry that the bedroom did not meet your expectation. Please accept my apologies for the noise that from further investigation came from the air conditioning unit, this has now been rectified. I provided you with an upgraded room, a reduction in your rate along with complementary breakfast on both days - I was under the impression that we had restored your faith - I am sorry if this was not the case. Warm regards, Sam
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Last week we stayed in the castle hotel for the first time. I had booked it 2 weeks before as a bit of an extension to a day trip to Windsor. This hotel is central to local pubs, restaurants and most importantly Windsor Castle. The staff on reception were very polite and we able to check us in early even though we had got there for around 12pm. We did stay on a Thursday so I think that might have helped with the early check in. There was plenty of hand sanitiser available and there were screens in place at reception. Staff were also wearing masks so it felt very 'covid safe'.
The room was very clean and the bathroom was really modern. The bed was huge and so comfortable. We had the best nights sleep. The zircon/heating worked perfectly too. Room came equipped with hair dryer and iron/ironing board as well as a Nespresso machine. Bathrobes and slippers are also provided. Our view was of the roof of another building but we weren't too worried about the view.
The bar area was really nice and we had a drink in the newly made outdoor area which had heaters and lovely outdoor lighting and flowers. We had lunch at The Leaf restaurant and were able to eat outside even though we did not have a booking. The food and drinks were delicious!
The check out process was very easy and we were able to leave our bags in their storage room until we were ready to leave Windsor. Overall, a very pleasant experience and wouldn't hesitate to come back.
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Date of stay: May 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 3 Jul 2021
Dear EmmaJan3, Thank you for your great review of Castle Hotel Windsor. It sounds like you had a fantastic time with us and thank you for taking the time to share this. Your compliments on the team, your room and Leaf are extremely kind and the team will be delighted to read your words. We look forward to welcoming you back soon for another great stay. Best wishes, Sam Goss General Manager
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Following a visit to Windsor Castle with our Daughter and Husband we were taken to the Castle Hotel Windsor which was just a few steps from the Castle. Upon entering one immediately had a sense of warmth and friendliness. We certainly were not disappointed. The Reception staff were very helpful and immediately arranged for us to be shown to our table. This was in the window and very comfortable. It was good to have the welcome cup of tea which appeared very quickly. Our waiter was excellent and very attentive. The afternoon tea, constisting of finger sandwiches, scone jam and cream plus a goodly selection of cakes all tastefully presented. The waiter was very anxious to check on the allergy of nuts which applied to our Son-in-Law. The sandwich fillings were very tasty, the scones were warm and delicious. The cake selection contents had been explained so we knew exactly what they were. Again these were excellent. Teapots were refilled and we were not hurried thus giving us a chance to have a chat. Thank everyone for making the visit so enjoyable. Yes,the end if a perfect day!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Goss, Other at Castle Hotel Windsor
Responded 4 Apr 2020
Dear SheilaAlan B, We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Wrona-Ciecko Operation Manager
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We visited this hotel in December which was a tough times for hospitality but the team at the hotel were on fine form and it was business as usual just with all the necessary covid precautions in place. The staff were all so lovely and helpful with everything and anything! We were visiting for my boyfriends 50th birthday and were greeted with a birthday plate in our room on arrival plus we were treated to a glass of fizz each with the breakfast we had in our room on his actual birthday.
Our room was spotlessly clean and looked out over the castle! The little pack containing facemasks, sanitiser and wipes was a fab touch. The room had everything we needed including an iron, board and a hairdryer. The bed was super comfy and we struggled to get out of it!
The hotel is in an excellent location, you can literally walk to everything!
Breakfast was generous and delicious! The bar had a lovely selection of wines to choose from and we enjoyed the flavoured popcorns with it!
We will definitely be back! Thank you to everyone for looking after us so well and for making us feel very covid safe :)
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Date of stay: December 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 13 Feb 2021
Dear Lauren R, Thank you very much for your fantastic review of Castle Hotel Windsor. It was an absolute pleasure to have been a part of your celebrations and a belated Happy 50th once again. Your compliments on the team are very kind and thank you for highlighting all the work that we do to make the hotel as safe as possible whilst doing our best to provide a great experience. We hope you and your partner have been keeping well over the lockdown period and look forward to welcoming you back soon in the near future. Best wishes, Penn Rooms Division Manager
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We booked here for two nights and found the location absolutely perfect, just a stone's throw from the castle and in the main high street. The front end of the hotel is very old with a lovely sweeping staircase and a grand feel. There are rooms to the rear of the hotel (where we were) which are very modern and therefore lack the grandeur of the rooms in the main hotel building. Our room was small but extremely clean, superb bedding and towels and a modern bathroom (with nice toiletries included). The staff here is clearly well trained, service is excellent and everyone is very professional and friendly. Unfortunately, since we hadn't booked in advance, we were unable to utilise the hotel's Marco Pierre White restaurant which was fully booked on both nights. We did, however, take breakfast in the main restaurant on both days and these were faultless - freshly cooked full English with all the trimmings. The hotel has ample parking at the rear of the hotel - our booking included parking but there is a daily charge if your booking doesn't explicitly include it. We would definitely stay here again.
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Date of stay: September 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 12 Nov 2020
Dear EconomynotBusiness, Thank you for your review of Castle Hotel Windsor. I am very happy to read that you enjoyed your time with us. I agree that we are very fortunate to be situated just opposite the Guildhall on Windsor high street, and it sounds like you took full advantage of our location. Your compliments on the staff and hotel are extremely kind and our teams will be thrilled to read your feedback. My apologies we were unable to accommodate you in the restaurant. Our Marco Pierre White restaurant does certainly get very busy and we would recommend to all of our guests to make a reservation as far in advance as possible so as to avoid any disappointment. Thank you for taking the time to review the hotel and we look forward to welcoming you back to Windsor. Kind regards, Penn Rooms Division Manager
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On entering my room I found a dirty sock under a chair, I called reception then noticed dirty food like marks on the bed head,,, was this room cleaned properly? no obviously, was it COVID safe?? who knows, at breakfast the next day there was bacon on the floor, the whole hotel was dirty, you could see it, old and dirty, the lift was dirty, the stairs in lobby, I ordered delivery roo , hotel food not great at all, I let reception know and if they could bring it up, this was met with attitude, like no one ever ordered out before, I also asked for great restaurant ideas and the lady on reception had NO idea and ended up suggesting a tacky Chinese restaurant across the road. Its just badly run and Im afraid its the dirty too. Sorry Castle Hotel this had to be said.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Other at Castle Hotel Windsor
Responded 8 Nov 2020
Dear Mr Vassallo, Thank you very much for providing your feedback upon your stay at Castle Hotel Windsor. We had conducted a full investigation into your comments when you raised this during your time at the hotel and I believe a member of our housekeeping team was offered to service your room at the time to rectify the situation upon your arrival. My apologies that you had to encounter this as it is far below the typical standards we hold ourselves to at the hotel. Regarding your comments as to the cleanliness of the public areas of the hotel, again I am sorry if you felt these were not cleaned to your liking. Our team have implemented multiple new measures to ensure the hotel is as clean and safe for all our guests and staff and the public areas are disinfected every three hours, with particular attention to high touch points. I will be following up accordingly with regards to your comments about our food and the restaurant recommendation as well. As we were in contact during your stay I am sorry if you felt you were not able to inform me of your further disappointment so that we could try to change your opinion of the hotel. I appreciate you taking the time to provide your feedback and as we have been corresponding directly should there by any further feedback you wish to provide please do not hesitate. I am regretful you did not enjoy your time with us at Castle Hotel Windsor and we wish you and your loved ones all the best during a challenging time. Best regards, Penn
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Two of our Junior Suites have separate living room areas containing a large sofa bed that will sleep 2 small children, or still have enough space in to add an additional fold-away/Z bed
Yes, both rooms we occupied had a walk in shower but it might be worth confirming with the hotel that all the rooms have one! There is also a lift to all floors. Hope this helps. Enjoy!
There are more places to choose from in the Windsor area.
PRICE RANGE
₹13,521 - ₹21,618 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure castle windsor hotel windsor, accor castle windsor, mercure windsor
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadWindsor
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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