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EDITOR’S LETTER
Search for sanctuary From the explosion of wellness communities to a desire for simplicity, today’s consumers will interact with wellness in new and different ways – many of which will be outside the spa. Spa suppliers and operators must remember their roots
W
ellness is everywhere these
to wellness of all kinds. We’re finding out more
days – from the supermarket
and more about the connections between mind
shelf to our luxury spas, right
and body, opening up space for spas to address
down to where we live. This
mental wellness in a meaningful way (see page
commodification of wellness can be a boon
79). And the things we’re learning about the
or a bane for our business; the overuse of
skin biome (see our Spa ForesightTM section,
the word threatens to dilute its meaning
page 18) are sure to change the “face” of
and undermine what it is that we do. But at
skincare and treatments in the years to come.
the same time, it opens up new audiences
But perhaps most interesting is the
– and new opportunities – for our industry, which has
way in which technology is shaping our industry –
traditionally focused on the select few who can afford it.
and not just in the obvious ways. While AI (artificial
The explosive growth of wellness communities is one such
intelligence) wellness consultants may be in our future
opportunity (see our report, pages 98-110). New research
(see page 82), we’re also seeing quite a backlash against
from American Lives showed that about a quarter of people
our tech-obsessed, ‘always-on’ culture. Whether it’s
surveyed said they were interested in living in a wellness
silent spas; a lust for quiet, intimate ASMR therapies
community. This looks to be a major market opportunity for
(see Spa ForesightTM, page 20); or the need for simplicity
our industry; some of these locales will have on-site spas,
(see Spa ForesightTM, page 16), spas must understand
but even those that don’t will be home to people who are so
that our role as sanctuary will be more essential than
committed to the idea of wellness that they want to centre
ever before, in this increasingly fast-paced world.
their life around it – a target market for any in our industry. New opportunities are also cropping up that are driven by technology, or by the blossoming field of research devoted
Jane Kitchen, managing editor, Spa Business Handbook janekitchen@spabusiness.com ■ @SpaBusinessJK
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spa business HANDBOOK 2017 - 2018
5
Contents
14 Spa Foresight™
28 Development Pipeline
90 Global Wellness Institute Initiatives
98 Wellness Communities
86 Opportunities – and challenges – in Africa
Future view
28 Development Pipeline Jane Kitchen outlines some of the standout and significant spa projects which are being built around the world
At a glance n FUture view n industry insights n research round-up n Spa Consultancies & franchises n PRODUCTS & SERVICES n Listings
6
14 67 111 145 173 349
spa business HANDBOOK 2017 – 2018
5 Editor’s Letter: Search for Sanctuary Those in the spa industry will see new opportunities emerging in the coming years, says Jane Kitchen 14 Spa Foresight™ Scaleable wellness, the virome and epigenetics all feature in this year’s forecasts from Spa Business magazine
industry insights 68 Industry Predictions Professionals working in all aspects of spa and wellness across the world share their predictions for the year ahead www.spahandbook.com
SPA BUSINESS HANDBOOK: 2017 - 2018 EDITION
68 Industry predictions from international leaders in the spa and wellness industry
82 Wellness 2020 Professor Marc Cohen outlines his thoughts on the future of the spa industry
98 Living Well Jane Kitchen looks at the growing business of wellness communities
86 Africa Rising Elaine Okeke Martin, founder of SWAA, gives an update on opportunities in Africa
research round-up Global Wellness Economy Monitor
122 Middle East Research:
90 Driving Change Global Wellness Institute Initiative chairs tell us about their work this year
Ophelia Yeung outlines the latest findings from the Global Wellness Institute’s international study on the industry
Colliers International’s study shows the Dubai spa market continuing to grow
www.spahandbook.com
116 US Research: Retail Therapy Contento Marketing’s new retail survey 120 Global Research: Skin Deep A new study shows cosmetic services are a fast-growing part of the beauty industry
112 Global Research:
Competition Heats Up
spa business HANDBOOK 2017 – 2018
7
Contents
112 The Global Wellness Economy Monitor
116 Contento Marketing’s new retail study
120 New research on cosmetic services
122 Collier’s Dubai spa benchmark report
128 Global Research: Growing Well Intelligent Spas’ first-ever benchmark report on wellness spas finds the niche industry poised for growth
138 North America Research:
Spa Consultancies & franchises
Forging Ahead ISPA’s US Spa Industry Study shows a healthy growth in revenue, visits and profits. Colin McIlheney reports
146 Consultant Profiles A showcase of spa consultants
132 North America Research:
Generation Next ISPA’s latest Consumer Snapshot survey looks at millennials and their spa-going habits. Leonor Stanton reports on what drives this up-and-coming generation 8
spa business HANDBOOK 2017 – 2018
142 North America Research: A Bright Future
160 Contract Management Companies that run spa facilities
Despite rising labour costs, hotel spa revenue is showing strong growth, according to the latest from CBRE
164 Spa Consultants Spa consultants offering services www.spahandbook.com
SPA BUSINESS HANDBOOK: 2017 - 2018 EDITION
128 Intelligent Spas’ first-ever benchmark report on wellness spas finds the niche industry poised for growth
171 Spa Franchises Contact details for the growing area of international spa franchises
PRODUCTS & SERVICES 174 Company Profiles A snapshot of what leading suppliers and service providers in the international spa and wellness industry have to offer www.spahandbook.com
274 Spa-Kit Creams, clothing and computer systems all appear this selection of products, equipment and services for spas
Listings
280 Contact Book An A-Z listing of contact details for a wide array of spa supply companies worldwide
362 Spa Course Selector A guide to global spa training courses by type and by subjects covered
323 Product Selector A categorised index of global spa suppliers
374 Trade Associations A region-by-region overview of spa and
350 Spa Training Directory Contact details of spa training organisations
spa business HANDBOOK 2017 – 2018
9
the spa handbook team Katie Barnes
spa business
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2 0 17 – 2 0 18 H A N D B O O K
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Dornbracht Culturing Life Horizontal Shower ATT
dornbracht.com/horizontal-shower
trends
Spa foresight™ What’s going to have the biggest impact on spas in the future? Spa Business outlines the trends, technologies and strategies that are coming down the track Tattoo detox
2
Spa dentistry
3
Grief
4
Simplicity
5
Therapy animals
6
Extreme bathing
7
Skin microbiome
8
Resilience
9
Wellness communities
photo: shutterstock/Africa Studio
1
10 mfDNA 11 Global onsen 12 Cuddling 13 ASMR 14 Ketogenic exercise 15 Menopause 16 Body forensics 17 Personal pollution sensors 18 Nootropics 19 Uzbekistan 20 Nose to toe 14
spa business HANDBOOK 2017 - 2018
Most people are unaware of the health risks of getting a tattoo.
growing market
1. TATTOO DETOX Concerns are growing about the safety of tattoo inks, which – in spite of the fact they’re injected into the body – are not yet governed by laws relating to toxicity. Up to 20 per cent of adults in some Western nations are tattooed, with this rising to 35 per cent in the under-30s. According to a recent report from the European Chemicals Agency (ECA), tattoo ink is thought likely to have a carcinogenic or mutagenic impact, as well as being
implicated in reproductive disease, with red ink being the colour most likely to cause the biggest issues, according to ECA. We think health-conscious consumers with tattoos will be increasingly interested in tattoo removal, coupled with chelation therapy to filter heavy metals from their body. Spas are ideally placed to introduce both services, with healing and recuperation included, to create a full-service tattoo-removal programme. www.spahandbook.com
trends: spa foresight™ 2017 - 2018 teeth
photo: shutterstock/Robert Kneschke
2. Spa dentistry Dentistry will undergo a revolution in the next 50 years, with 3D-printed tooth implants and stem-cell regeneration making existing procedures redundant. These changes will create opportunities for spas to widen wellbeing services to include dental treatment, by investing in next-generation equipment and creating a role for holistic spa dentists. It will be a great fit: a spa is the ideal setting in which to undergo hi-tech dental procedures, given the relaxing environments and exceptional levels of service. These high-value dental treatments will create powerful additional revenue streams for spas from compact and affordable real estate footprints. Dental health is an important part of wellbeing. Research shows poor dentistry contributes to a range of issues, including heart disease and autoimmune disorders, making effective interventions important for good health – while the cosmetic value of beautiful teeth has a powerful effect on self esteem and confidence. We expect foresighted spa operators to make investments in dentistry part of their business development planning, and to begin to position for synergystic dental partnerships and acquisitions to take advantage of the radical changes that will reshape the market for essential and cosmetic dentistry in the coming decades.
Spas will develop a highly lucrative new area of business by moving into high-tech dentistry
www.spahandbook.com
spa business HANDBOOK 2017 - 2018
15
trends: spa foresight™ 2017 - 2018 strategies for coping
3. Grief Just as death is a taboo subject for many, so the challenge of supporting people who are grieving is something that many find difficult to discuss. This creates situations where people can be grieving, and friends, colleagues and family are not equipped to offer support. They say nothing, for fear of saying the wrong thing and making matters worse. Spas are well-placed to offer a sanctuary where grief can be expressed and both the grieving and their supporters can be taught strategies for healing. We expect life-changing interventions such as this to become part of the industry’s remit.
infobesity
4. simplicity In an always-on, increasingly complex world, simplicity is the new luxury. More information is available to teenagers today than was available to the US president 20 years ago – and that overload is leading to ‘infobesity.’ Brain-drained consumers are tired of making decisions, and simplifying choices is key to making guests feel truly relaxed. This could translate to simpler spa menus, or consultations that point guests to treatments – no decision-making required. Spas have long provided calm, distraction-free spaces; guests will be looking for a less-is-more sensibility in other areas. 16
spa business HANDBOOK 2017 - 2018
At Sunrise Springs, guests interact with puppies from Assistance Dogs of the West
healing
5. Therapy animals Animal interactions have been shown to have positive effects on people’s physical health – lowering blood pressure, increasing endorphin levels, and decreasing the physical perception of pain. They’ve also been shown to positively affect mental health by decreasing anxiety, feelings of isolation and loneliness. As spas seek ways to offer services in the area of mental wellbeing, we expect to see more use of therapy animals.
Spas such as Miraval, with its equine programme, are already using therapy animals to help guests gain greater self-awareness and experience personal growth. We think more spas – especially those with plenty of open space – could implement animal therapy programmes, and in the process, help bring joy and calm to their guests. And the PR angle is also powerful – who could resist the Instagrammable cuteness? www.spahandbook.com
photo: shutterstock/Dudarev Mikhail
trends: spa foresight™ 2016
New research is confirming the health benefits of extreme cold immersion to a wide range of metabolic processes
ice age
6. extreme bathing With the growing popularity of programmes like the Wim Hof Method, which advocates extreme cold exposure and advanced breathing techniques for health and resilience, we predict more consumers will warm to the idea of extreme cold if the health benefits are clearly explained. Research shows that extreme cold exposure has a wide range of important effects, including speeding up metabolism by stimulating the creation of brown fat, www.spahandbook.com
reducing inflammation and strengthening the immune system. It’s also been shown to improve quality of sleep, boost the production of feel-good endorphins and have beneficial effects on the treatment of anxiety, depression and PTSD. When it comes to implementation, extreme bathing services need to be carefully controlled to ensure safety, and we expect some spas to introduce medically supervised, Wim Hof Method
programmes, with ice bathing pools and follow-up faciltiies for the “re-warming” phase of the treatment. Other extreme bathing trends include geothermal saunas that pipe hot steam from the earth’s core, beach spas where holes are dug in the sand to create pools that fill with thermal water from natural springs and – in tune with the trend for forest bathing – woodland streams that are dammed to create bathing pools. spa business HANDBOOK 2017 - 2018
17
trends: spa foresight™ 2017 - 2018 keeping the balance
7. skin microbiome The microbiome of the gut may have been getting all the attention from consumers, but the skin microbiome has its own unique combination of microorganisms that need to be kept in balance on a daily basis as well. Harsh cleansers, antibacterial soap, and a general modern obsession with being clean can get things out of balance, leading to skin conditions ranging from acne to eczema and psoriasis, as well as weakening the wider immune system. As consumers begin to understand the larger implications of this, expect to see more probiotic treatments, cleansers and creams, and look to incorporate them in your spa menu.
life skills
8. resilience We’re forecasting an increasing interest in resilience and stoicism as people of all ages seek better ways to live and cope with the demands of life. Services in this area will include education, counselling and lifestyle interventions such as balanced exercise regimes that give an outlet for anxieties and relieve stress. Resilience will be especially important to Gen Z, many of whom are turning out to be troubled and fragile, as a result of being over-exposed to social media and adult content during their formative years – and with high levels of self harm and mental health issues. 18
spa business HANDBOOK 2017 - 2018
Spa operators will find an abundance of opportunity as the market goes mainstream
the market broadens
9. wellness communities Back in 2009, Spa Foresight™ predicted that wellness real estate would emerge as a significant economic force, with the addition of spa and wellbeing services to residential creating a value margin that would attract a new generation of property developers and investors. We’ve seen a global rise in high-end wellness communities since, and now we expect the concept to go mainstream, with investors attracted by the 30 per cent uplift.
People living in these developments self-identify as being focused on their own wellbeing to varying degrees (see our report, pages 98-110) and just as spas are designed to attract consumers with different preferences and levels of affluence, so wellness communities will be developed to meet the needs of each, creating opportuities for spa brands at every level of the market to partner with developers on wellness community developments. www.spahandbook.com
mapping thermal water
photo: shutterstock/anyaZhe
10. mfdna Just as we have our own unique DNA, so natural thermal water has its own unique microfloral DNA – or mfDNA – that can be analysed and correlated to the health properties of waters from specific locations. Now, a group of scientists, led by Dr Marc Cohen of RMIT University in Australia and Dr Vincenzo Romano Spica of the University of Rome, are working to map mfDNA across the world – and create a biofingerprint for each water source. The biofingerprint will include details on the physical, chemical and biological makeup of the water. It has implications for practical things like hygiene, safety and quality, as well as management, but can also be used in marketing. By characterising hot springs water and identifying the benefits and best uses for each kind, Dr Spica hopes to help consumers find the best water for the treatment they need, and to increase personalisation. He also hopes waters with different properties can eventually be named and marketed in the same way that wines are – creating the equivalent of champagne, Burgundy or Brunello spa waters, each unique in its particular qualities.
The mfDNA includes the physical, chemical and biological makeup of the water
www.spahandbook.com
spa business HANDBOOK 2017 - 2018
19
trends: spa foresight™ 2017 - 2018 world view
11. GLOBAL ONSEN
photo: shutterstock/wavebreakmedia
In 2015, nearly 20 million tourists travelled to Japan; the government hopes to double this by 2020. Japan is hosting the 2019 Rugby World Cup and the 2020 Tokyo Olympics and Paralympics, which has brought massive hotel development. This will mean an exposure to Japanese culture that will likely have a ripple effect throughout the world – including the Japanese onsen, or hot springs baths, which many of those new tourists will be exposed to for the first time. We anticipate seeing more onsen-like features in spa settings as both consumers and operators discover the peacefulness of Japanese bathing and adapt it to their own cultures. Quiet sounds – such as whispering or crinkling paper – can trigger an ASMR response
A new profession
12. cuddling We’re noticing a growing number of organisations training people to become professional cuddlers. The approach is scientific and based on the power of touch. The movement is a growing one. The aim is to offer a positive and platonic embrace, which releases oxytocin and leaves people feeling nurtured and connected. Cuddling sessions can be one-on-one with a professional therapist, or in groups with relaxation and breathing exercises. We expect spas to explore the introduction of cuddling as a service. 20
spa business HANDBOOK 2017 - 2018
that tingling feeling
13. asmr Autonomous Sensory Meridian Response – or ASMR – is described as a pleasurable tingling that begins at the top of the head and radiates down the spine, and can be triggered by quiet sounds such as whispering, crinkling paper or the tinkling of wind chimes, or by gentle, light touches like hair brushing or skin stroking. People are increasingly seeking out ASMR experiences, and YouTube is full of ASMR videos that use sound triggers. Whisperlodge Spa in New York City opened this year, where therapists blindfold guests and whisper in their ears, touch them gently with makeup brushes, crinkle tissue paper near their heads or
even draw with charcoal alongside them to create that pleasant, tingly feeling. It’s all very quiet and intimate; trust of (and comfort with) a therapist is imperative. Feeling ASMR is said to be relaxing, de-stressing, and to lead to better sleep. We’ve seen elements of ASMR being used in traditional spa environments – Comfort Zone’s sleep therapy treatment uses the gentle touch of brushes, for example – but more ASMR triggers could be brought into spas, especially as public perception and knowledge of it increases. If the popularity of YouTube videos is any indication of interest, get ready: we found one that had 2.6m views its first week. www.spahandbook.com
photo: shutterstock/FiledIMAGE
Tour de France winner Chris Froome has adopted a ketogenic diet under the supervision of sport scientist James Morton
fitness trend
14. Ketogenic exercise Most people burn carbohydrates as fuel when exercising, but there’s an increasing interest in re-training the body to burn fat, which is a less limited fuel source. The added advantage is that teaching the body to burn fat instead of carbohydrates leads to weight loss, which can give good outcomes if carefully supervised by expert dieticians. The body can only store 1,600-2,000 calories from carbohydrates in the www.spahandbook.com
muscles, blood and liver, meaning exercisers who are instead fuelled by energy from fat stores – ketones – can go longer with the right training. Exercise that is fuelled by ketones is an area of great interest to competitive sports people, some of whom have trained their bodies to achieve feats of great endurance on very small quantities of fat. We expect interest in ketogenic exercise to grow among the general population as
knowledge of these training techniques and dietary protocols trickles down from the elite athlete level to the mainstream. This will create opportunities for spas to offer ketogenic conversion training and associated dietary advice to guests. The spa is an appropriate environment in which to deliver this transformation, as it needs to be done carefully, given the implications for toxicity in the body and the fact that vital pH levels can be affected. spa business HANDBOOK 2017 - 2018
21
trends: spa foresight™ 2017 - 2018 ageing
15. menopause
photo: shutterstock/Andrey_Popov
With their distinctive wellbeing needs, menopausal women represent a powerful consumer group in need of wellness interventions, and we expect menopause-related services to become more widespread in the spa and wellness market, with treatments and packages appearing on spa menus. Lifestyle change can massively ease or eliminate menopause symptoms, so there is much the spa and wellness industry can do with existing resources to support women going through this phase of their lives. Pelvic floor strengthening workouts, hormone rebalancing, natural HRT, sleep therapy and coaching in resilience are all services that would resonate.
new service
16. Body forensics Achiving optimum health and wellbeing demands a 360-degree understanding of each person’s individual body type and issues. Given all aspects of health are interrelated and interdependent, we see a role for spas to sit at the heart of a body forensics service, based on accurate diagnostics and ongoing preventative lifestyle prescription. The service would involve a cross-disciplinary team acting with a holistic brief – at a level not yet achieved by any spa operator – and would prescribe lifestyle advice and interventions. 22
spa business HANDBOOK 2017 - 2018
Personal pollution sensors will tell people when to leave a place or building
invisible threat
17. personal pollution sensors More than 92 per cent of the world’s population is breathing air that fails basic health standards, according to a recently launched Air Quality Model from the World Health Organization. Indoor air is 14 times more toxic than outdoor. Plastic particles are also becoming a serious health issue, with water and air increasingly polluted and nanoparticles of plastic making their way into the food chain, and from there, into our bodies.
We predict that soon, each of us will wear a personal pollution sensor, which will go off when we enter an area or a building with high levels of toxins. We expect spa and wellness operators to install air and water filtering systems to make their facilities havens from pollution. Those who follow this route will find it’s a marketable driver for business – and those who don’t will risk consumers turning away from their operation. www.spahandbook.com
photo: shutterstock/el nariz
Nootropics enhance cognitive ability and give spa operators the opportunity to offer customised prescriptions
brain food
18. nootropics Nootropics – a broadly defined group of substances that enhance cognitive capacity – are getting attention from people in business and academia. Nootropics can improve everything from mental focus to creativity and memory. Things like caffeine and cocaine fall into this category, but we’re interested in the gentler, more natural (legal) varieties, which can offer increased brain power without causing negative side effects. www.spahandbook.com
Nootropics have been used for centuries in traditional Chinese medicine and ayurveda, and consumer awareness is now growing in the West. We see a role for spas to offer nootropics as part of a brain-enhancement programme, with the spa acting as a trusted partner to offer quality ingredients with proven effects. Spas that can create personalised programmes with a focus on individualised needs can take it a step further.
Six Senses is already working on a project that will use natural nootropics combined with a programme of breathing exercises, mindfulness and diet to focus on brain health and enhancement. We predict nootropics will make their way into spa programming on many levels – from full-on brain enhancing programmes to supplements used during treatments – as consumer interest increases in this area of mind health. spa business HANDBOOK 2017 - 2018
23
trends: spa foresight™ 2017 - 2018 hot spot
19. uzbekistan
photo: shutterstock/Dudarev Mikhail
We recommend developers and operators looking for future growth should be turning their longer-term ambitions towards the Stans – the central Asian nations of Kyrgyzstan, Turkmenistan, Takistan, Kazakhstan and particularly Uzbekistan. Formed as republics under Stalin’s rule, these nations – with their wild and beautiful scenery, exotic culture and incredible architecture – gained independence 20 years ago and are now forging their own identities. Oil-rich Uzbekistan has the secondfastest-growing economy in the world – projected at 7.6 per cent – as a result of rising oil prices, robust local growth and good relationships with its neighbours. The country has a good climate range, and with Tokyo and Paris within an eight-hour flight, is well-positioned for major population centres. We think the Stans will catch people’s imagination when it comes to wellness travel, and are tipping them for growth.
Spa Foresight is tipping Uzbekistan for growth as a wellness travel destination
next gen massage
20. Nose to toe photo: shutterstock/Miha Travnik
Nose to toe massage: a new modality 24
spa business HANDBOOK 2017 - 2018
Most massage protocols section the body into segments and work on these in isolation and in sequence, with no element of the treatment uniting the whole. We see an opportunity to introduce a whole range of new holistic massage methodologies, based on fascial release, which treat the body as a whole, and follow the entire length of the fascia. The head to toe massage, for example, would release the fascia down the entire
length of the body, while working on the muscles in a smooth and continuous action. It would start at the eyebrows and extend over the top the head, down the back and the legs, under the feet and back over the tips of the toes. The treatment would be interactive, using neuromuscular release techniques, and ‘clench and release’ to unlock adhesions and rebalance the body. Front and sides would be addressed in a similar way. www.spahandbook.com
sPA fOresiGht™ the ArChive 2016 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
Scaleable wellness Iceland Breathing/elimination Spa planes Social good The virome Clean eating Dementia-friendly Meditation spaces Epigenetics Skin science Specialisation Singing Suspension massage Hot Spot: Haiti Walk-in spas Immune challenge Rest for recovery Floatation Modular fitness
2015 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
Invisibles Faecal transplants Hot spot: Panama Massage-on-demand ASEAN market Attractions & spa Hot spot: Cuba Tiered spa offering Tribal investments Sport & spa Next gen skincare Haemoglobin levels Sexual wellness Biomimicry
■ ■ ■ ■ ■ ■
Hot spot: Bintan Halal tourism Animal movement Age-friendly design Face massage Real estate
2014 ■ ■ ■ ■ ■ ■ ■ ■ ■
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Loneliness Oil, gas and solar Edible environments Living food Neuroplasticity Cellular health Robot therapists Hot spot: War zones New superfoods: fats & carbs 3D printing Predicting purchasing No front desk Hot spot: Japan Virtual trainers Bad products Over nourishment Circadian programmes Microgyms Gut health – microbiome Clean air & water Facial recognition Wellness cities
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Fresh food deliveries Online reviews Wearable tech Death
■ About the authors: Liz Terry has been writing about and analysing the global leisure industries since 1983. She’s editorial director of Spa Business and Spa Opportunities magazines. Email: lizterry@spabusiness.com Twitter: @elizterry
www.spahandbook.com
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Emotion Skills register Glute massage More with less Delicious extras Pop-up spas New allies Cellulite Home spa Childhood obesity Mobile biometrics Sex in spas Spa brands Hand & arm massage Repeat business Hot spot: Africa Variable pricing Last impressions Exercise Hospital spas
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Budget spas Corporate wellness Education overhaul Deal sites Beauty brand power
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Spa art Four star spas Menu engineering Spa memberships Social spa-ing Spa niching Walk-ins Online learning Scientific proof Wellness tourism Pro retail brands Eco-packaging Social networking
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Express treatments Beauty treatments Spa data Location-based marketing Serious skincare Discounting Treatment room size
Part time staff Global marketing partnerships
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Spa benchmarking Brand diversification Yield management Travel spas Hair services Online booking Diagnostic spas Organic certification RFID Getting ethical Olfactory marketing Wellness real estate Medical tourism Sustainability Spas for men Sleep health Spa bedrooms
Jane Kitchen has a 20-year career in international media, covering topics from health and wellness to furniture and design. She’s the managing editor of Spa Business magazine and the Spa Business Handbook. Email: janekitchen@spabusiness.com Twitter: @JaneKitchenSB spa business HanDbOOK 2017 - 2018
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La Badira, Hammamet.
Clarins, the leading prestige skin care brand in Europe1 and 60 years of Spa experience. W Goa, India. Spa treatments have always been the source of Clarins’ expertise. 60 years ago, Clarins founder discovered that by listening to what clients had to say, he gained a better understanding of their specific beauty concerns. Listening to his clients was a ‘winning idea’ he always maintained. Based on Clarins’ scientific understanding of the face and body, all of our spa treatments are performed using 100% manual methods; no machine can replace the instinctive sensitivity, warmth or gentle precision of the hands. This approach to beauty is what’s kept our clients coming through the door, again and again. Partner with Clarins and benefit from: - High performing spa treatments that deliver scientifically proven results2. - A customized operational programme to help develop your business long-term. - The commercial and marketing experience of a brand trusted by millions of women. - Maximum visibility through editorial endorsements and targeted, tailor-made PR activities.
Gran Meliá Villa Agrippina, Rome.
Visit us at: http://int.clarins.com/spa/
1. NPD BeautyTrends®: products sold in Perfumeries and Department Stores, Luxury brands, value sales 2015 in a total 4 countries (France, Italy, Spain mainland and UK). 2. Lifting Replenisher and Power Firmer Treatments.
DEVELOPMENT PIPELINE
Development pipeline Jane Kitchen outlines some of the world’s most interesting and significant spa projects that are planned for the coming years
Africa
Fairmont’s new resort in Morocco will take inspiration from the seminomadic Berber people
Fairmont Taghazout Bay Agadir, Morocco Opening: Q1 2019 Architecture studio HKS has designed the Fairmont Taghazout Bay, a 615-hectare (1,519-acre) seaside resort on the coast of Morocco in Agadir, drawing inspiration from the semi-nomadic Imazighe people, also known as the Berbers. 28
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The resort’s spa garden will sit in a sunken oasis surrounded by a cluster of buildings inspired by a Berber village, where guests can receive different treatments. Facilities are to include a hydrotherapy pool, yoga deck and a Moroccan hammam. HKS are working with interior designer Wimberly Interiors and landscape architects Scape Design Associates to create the 155-bedroom resort. ■ http://lei.sr?a=C3d7f_B www.spahandbook.com
DEVELOPMENT PIPELINE: AFRICA
Four Seasons Tunis
Tunis, Tunisia
Opening: Q3 2017 Spa consultancy Blu Spas has collaborated with HKS/Hill Glazier Studio and Brayton Hughes on the spa design at the upcoming Four Seasons Hotel Tunis in Tunisia. Perched along the hillside of Gammarth, the 200-bedroom hotel combines Arabic-inspired architecture and Mediterranean influences, with a series of pools, gardens and fountains that echo the design of the historic medina. Blu Spas first started work on the Roman-inspired spa almost 10 years ago; it will feature 15 treatment rooms, a spa salon, fitness studio, traditional garden and water courtyards, and a hammam. “The project is located on a sandy site that steps down to the Mediterranean Sea and lies north of the ancient ruins of Carthage,” says Cary Collier, principal of Blu Spas. ■ http://lei.sr?a=F7n6S_B
Both the hotel and spa design will take direction from Tunisia’s rich and varied cultural history
www.spahandbook.com
spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: AFRICA
ASPA International is working on the spa
Hotel Verde Zanzibar Opening: Q4 2017 Hotel Verde Zanzibar promises to be “Zanzibar’s greenest hotel” and will include environmentally friendly details like waterless urinals; steam generators and toilets operated by greywater; and sensitivity sensors in the sauna, steam room and hammam. The water used in the spa will be recirculated for irrigation in the resort, says Martin Goldmann, managing director of spa consultancy ASPA International, who is spearheading the spa and wellness concept. The spa will include thermal areas, a yoga space, mani-pedi area, a gym and kids’ gym, and an outdoor area. A Fountain of Youth and a Fountain of Life will offer opportunities for selfies, and take inspiration from Zanzibari folk tales. A garden sauna, made from solid logs, will add to the ambience. Goldmann is also creating a spa medina area, which will capture the feel of a North African market. South Africa-based Verde Hotels will operate the property. ■ http://lei.sr?a=P8G8k_B 30
spa business HANDBOOK 2017 – 2018
One&Only Nyungwe House Gisakura, Rwanda Opening: Q4 2017 As part of its Nature Resorts brand, One&Only will open two hotels in Rwanda: One&Only Nyungwe House and One&Only Gorilla’s Nest. Located in Gisakura, a working tea plantation on the edge of Nyungwe National Park, One&Only Nyungwe House will offer a spa and fitness centre, with treatments honouring the resort’s surroundings by using traditional African elements and ingredients. In keeping with the brand ethos of being close to nature, treatments and yoga sessions will be made available outdoors. One&Only Gorilla’s Nest will be located near the village of Kingi, in the foothills
One&Only will open two hotels in Rwanda, including Nyungwe House and Gorilla’s Nest
of the Virunga Volcano range, and will allow guests to discover and explore the habitat of mountain gorillas – enabled in partnership with local conservationists. No opening date has been set for Gorilla’s Nest, but it will house a spa and wellness element tailored to its surroundings. ■ http://lei.sr?a=Y4c4g_B www.spahandbook.com
DEVELOPMENT PIPELINE: AFRICA The Oberoi, Marrakech Marrakech, Morocco Opening: Q3 2017
The five-star Lux* Me spa will be designed to help resort guests connect with nature
Lux* Sud Sauvage Reunion Island Opening: 2018 Lux* Hotels is opening a second location on Reunion Island, set within a World Heritage Site. Designed within 8 hectares (20 acres) of tropical gardens, Lux*
Kempinski Hotel Gold Coast City Accra, Ghana Opening: late 2017 One of the largest spas in West Africa will open as part of Kempinski’s new Hotel Gold Coast City in Accra, Ghana. The Resense Spa will encompass 3,000sq m www.spahandbook.com
Sud Sauvage will be a short walk from La Fournaise volcano, and will include 82 private villas along with a five-star spa and wellness centre designed to help guests tune in to nature. The Lux* Me spa will also offer in-room massage options, along with nature walks, cycling, jogging and ‘wellness safaris’ with outdoor yoga sessions. ■ http://lei.sr?a=c6R7W_B
(32,292sq ft), and will be finished in natural tones, with gold mosaics, stone and wood. Traditional European treatments will be featured, including the Resense bathing Kur, which combines ancient Roman bathing traditions with a holistic approach of natural therapies. Ten treatment rooms, relaxation areas, a hammam and yoga space will be included. ■ http://lei.sr?a=S7G2G_B
Nestled within 10 hectares (25 acres) of citrus orchards and olive groves, and inspired by the palaces of ancient Morocco, The Oberoi, Marrakech will have beautifully landscaped gardens and tranquil waterbodies. Facilities include a 21,500sq ft (2,000sq m) luxury spa offering Western, Eastern and signature Oberoi massage therapies; Turkish hammams, rejuvenation rooms, a yoga room with an al fresco pavilion; and temperature-controlled indoor and outdoor swimming pools. Located 20 minutes south of Marrakech city centre, the luxurious accommodation includes Moroccan design features that evoke the romance of ancient Marrakech. Each room and suite has a private, temperature-controlled pool and large windows that frame panoramic views of the Atlas Mountains. ■ http://lei.sr?a=T2S3X_B
A 21,500sq ft spa will offer Western, Eastern and signature Oberoi therapies spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA
ASIA & AUSTRALASIA Six Senses Zhiben Hot Springs is designed by Kengo Kuma, who frames nature through design
Six Senses Zhiben Hot Springs Taitung, Taiwan Opening: 2020 Located in the Zhiben hot spring area of Taitung in southeastern Taiwan, Six Senses Zhiben Hot Springs is designed by leading Japanese architect Kengo Kuma, known for his ability to frame nature through design. The spa – also designed by Kuma – will be housed in a separate building and spread over three floors, with 32
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seven treatment rooms, a tea lounge, extensive wet areas, indoor and outdoor hot spring bathing pools, a watsu pool, suspended relaxation pods, a gym, studio, tai chi garden, a juice bar, an infinity pool and a range of rooftop vitality and floating pools. There will also be several wellness suites with dedicated wellness corners, as well as private wet areas. Comprising just 42 suites and 27 villas, the resort sits lightly upon the 20-hectare (50-acre) site on Medicine Mountain, occupying just 10 per cent of the project site. The resort’s landform
architecture merges with the natural surroundings. Reinforcing the relationship between inside and outside, floor-toceiling windows provide views of the surrounding environment and natural materials have been used to create a feeling of warmth and comfort. The spa menu will feature traditional Taiwanese healing treatments, holistic anti-ageing treatments, personalised wellness programmes tailored to modern-day concerns, visiting practitioner programmes and wellness activities. ■ http://lei.sr?a=G2K5n_B www.spahandbook.com
Chiva-Som brings Western practices together with Eastern philosophies in its wellness programming
Chiva-Som Bintan Bintan, Indonesia Opening: unconfirmed Destination wellness resort Chiva-Som will open its first location outside of Thailand, in Bintan, Indonesia, and its first residence brand. Chiva-Som Bintan will be located within the wider Treasure Bay Bintan development on the Indonesian island and will be about 25 hectares (62 acres) when completed. www.spahandbook.com
It will house a 70-bedroom wellness hotel, a wellness centre and 34 luxury villas from one to five bedrooms. The project is still in the design stage and an opening date has not yet been set. Built amid natural mangroves and overlooking white sandy beaches, the residences will include access to the resort’s spa facility, and owners will have the ability to work with Chiva-Som’s staff to create longevity programmes and customised wellness packages. An on-site organic farm will be part of the project, and visitors can learn and
participate in organic farming, as well as enjoy local farm-to-table dining. Chiva-Som’s original location in Hua Hin, Thailand, opened in 1995. The destination health and wellness resort is dedicated to revitalising the mind, body and spirit, and brings Western practices together with Eastern philosophies. It features personalised services, including wellness cuisine, consultation, one-stop health and wellness facilities, and a menu of 200 fitness, physiotherapy, holistic, aesthetic beauty and spa therapies. ■ http://lei.sr?a=s3g8h_B spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA
Amanyangyun Shanghai Opening: Q3 2017 Luxury hotel operator Aman will open a location outside Shanghai that is the culmination of years of restoration and conservation efforts to preserve an ancient forest and historic Ming and Qing dynasty dwellings, and has been described by the company as its most ambitious project to date. Amanyangyun, as the retreat will be called, is described as a celebration of nature. The resort sits in an ancient forest of camphor trees – some more than 1,000 years old and 100ft tall – which have been transported 700km (435 miles) to Shanghai from eastern China after construction of a reservoir threatened their existence. The Aman Spa will be devoted to holistic health, fitness and wellbeing, and will include 10 treatment rooms, a hydrotherapy suite, a private hammam, Russian banya, nail and hair salon, and specialised area for reflexology. Chinese martial arts and Tai Chi will be offered, along with yoga and Pilates, which will be available in their own specialised studios. ■ http://lei.sr?a=2n7e2_B
The ESPA reception area at the One&Only Sanya, part of the 2,850sq m spa
Signature treatments at the ESPA spa will include the Mindfulness Moment experience
One&Only Sanya Sanya, China Opening: Q4 2017
The resort sits in a forest of camphor trees 34
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A 2,850sq m (30,677sq ft) ESPA spa set in a secluded garden area will be part of the One&Only Sanya, and will include an authentic Moroccan hammam and a snow cabin. Signature ESPA treatments
will include Island Hammam Glow and Mindfulness Moment experiences. The first One&Only in China, the 190-bedroom One&Only Sanya is designed by architect Jean-Michel Gathy and will be situated among 16 hectares (40 acres) of palm trees with views of the South China Sea. Vast dramatic water gardens will ripple throughout the resort, uniting the dining venues, fitness centre and spa. ■ http://lei.sr?a=u9a3P_B www.spahandbook.com
DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA
Lux* Organic Escapes
Sichuan Province, China
Opening: 2018 Lux* Resorts & Hotels is opening a ‘sanctuary to wellbeing’ in the Sichuan province of Southwest China in 2018. Set amidst an organic farm, the 40-bedroom Lux* Organic Escapes Chengdu will feature a holistic, integrated approach to wellness, designed to detoxify, promote mindfulness and bring a “fresh perspective to living”. The Lux* Me Spa concept has been tailored for the location, with Traditional Chinese Medicine practitioners and tailored rituals. Fitness, yoga and meditation activities will also be offered. The retreat will showcase Chinese craftsmanship and includes a partnership with Shanghai ecopurveyor of fruits and vegetables Tony’s Farm, and will feature cuisine grown on the on-site organic farm. ■ http://lei.sr?a=E5s3r_B
The retreat will showcase Chinese craftsmanship and traditional Chinese medicine
www.spahandbook.com
spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA
Kempinski Hotel & Residences Busan, South Korea Opening: 2020 The Spa & Wellness Membership Club at Kempinski Hotel & Residences in Busan, South Korea, will include a 4,000sq m (43,056sq ft) health and wellness facility operated by global spa management company Resense. The facility is designed by HBA Singapore and spread over two floors. Designed as a ‘best in class’ private club, the facility will include four spa treatment rooms, three suites, a salon and spa retail experience. A 550sq m (5,920sq ft) fitness facility with studios and fitness testing will be combined with Korean bathing and thermal facilities, while an indoor/outdoor aquatonic pool will provide views of the Busan coastline. ■ http://lei.sr?a=u4F2V_B
The spa relaxation area (above) and spa reception use the Fort’s historic charm
Six Senses Fort Barwara Rajasthan, India Opening: late 2018
Kempinski busan is under construction 36
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Six Senses Fort Barwara will be set in a historic fort in Rajasthan, India, and will house 48 guest suites. The resort will feature a Six Senses Spa located within the 600-year-old Women’s Palace, Zenana Mahal and temples, offering sweeping views of the surrounding area.
The spa will retain the charm of the historic buildings, with colours reflecting the original palette of Fort Barwara. There will be six treatment rooms, a beauty lounge, a meditation temple, a gym, a studio and outdoor yoga pavilion. Also on tap are a walking labyrinth, ayurvedic herb garden and outdoor fitness circuit. The spa menu will feature ayurveda treatments and personalised wellness programmes, yoga, meditation and spiritual retreats will be also on offer. ■ http://lei.sr?a=G2K5n_B www.spahandbook.com
DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA
Alila Koh Russey will be equipped with five treatment rooms
The Asaya concept will debut in Vietnam
Rosewood Hoi An Hoi An, Vietnam Opening: 2019
Alila Koh Russey Koh Russey, Cambodia Opening: Q3 2017 Alila is scheduled to open a new five-star eco-resort on the Cambodian island of Koh Russey later this year. The first Alila Villas resort outside Bali, Indonesia, Alila Villas Koh Russey will include a beachfront Spa Alila with two double treatment rooms, three single treatment www.spahandbook.com
rooms and a contemporary interior design. Holistic treatments on the spa menu will focus on Southeast Asian traditions and therapists will be trained in anatomical physiology, massage, meditation and service, and have a knowledge of organic nutrition and health. Designed by Singaporean architect Chioh-hui Coh of Studiogoto, the resort will be infused with Khmer ambiance and constructed to EarthCheck sustainable tourism certification standards. ■ http://lei.sr?a=j5p4X_B
Rosewood’s new integrated wellness concept, Asaya, will make its debut at the company’s first property in Vietnam, the Rosewood Hoi An. Occupying more than 2,000sq m (21,527sq ft) and overlooking a lake, the Asaya spa will offer 14 single and double treatment rooms, a wellness lounge, an active zone with fitness facilities and yoga pavilion, and a relaxation area connected to indoor and outdoor hydrotherapy amenities. Asaya is designed to assist guests in recognising areas of their lives they’d like to change and then providing the tools and support they need to make these changes. ■ http://lei.sr?a=e2b4R_B spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA
Dusit Thani Wellness Resort Suzhou Jiangsu Province, China
Maruia Hot Springs South Island, New Zealand Opening: unconfirmed
Opening: Q4 2018
The resort will include more than 30 indoor and outdoor natural hot springs
Hotel operator Dusit will bring a 250-bedroom hot springs resort to Suzhou City, China, in late 2018. The Dusit Thani Wellness Resort Suzhou, in Jiangsu Province, will include more than 30 indoor and outdoor natural hot springs pools, as well as oxygen rooms, infrared cabins and salt saunas. It will also include Dusit’s signature Thai-inspired Devarana Spa brand, with six treatment rooms. Situated on the lower reaches of the Yangtze River and the shores of Lake Tai, Suzhou was founded in 514BC and is known as the ‘Venice of the East’, with canals, bridges, pagodas and meticulously-designed gardens – which have been listed as a UNESCO World Heritage Site. ■ http://lei.sr?a=t4W3a_B 38
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Maruia Hot Springs managing director James White, a hot springs research and development consultant, has promised a world-class bathing and wellbeing attraction at Maruia Hot Springs, as well as a “total renewal of the Southern Alps bathing experience which fits harmoniously into the surrounding mountains.” White and his partner, Kim Hamilton, are in the process of revitalising and expanding the open-air hot pools, with Australia’s Peninsula Hot Springs as a co-investor. They have been transforming what was a Japanese-style bath house into two communal indoor bathing experiences, and have added a sauna and steam room with mountain and river views, cold plunges and new hot pools. Other upcoming eco-resort facilities include thermal massaging showers, heated stone beds, new changing facilities, relaxation lounges and more indoor relaxation experiences. The outdoor and indoor bathing pools are fed from a natural 56˚C (133˚F) mineral spring and the resort generates its electricity from its own hydro-power station. ■ http://lei.sr?a=x3q9J_B
Outdoor bathing pools with mountain views are fed from a natural thermal mineral spring James White (left) is a hot springs expert
www.spahandbook.com
DEVELOPMENT PIPELINE: ASIA & AUSTRALASIA Peninsula Hot Springs
Victoria, Australia
Opening: 2018 Australia’s Peninsula Hot Springs is growing its offerings substantially, adding overnight accommodations and creating an official hot springs region near its location in Victoria. In total, sixteen new pools will be added, as well as a mud area, an ice cave, ice plunge pools a large group sauna. An amphitheatre for entertainment and education will also be added towards the end of this year. The natural hot springs currently has 41 bathing pools and experiences, and will ultimately grow to a total of 57 pools. ■ http://lei.sr?a=W5K3j_B
www.spahandbook.com
spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: CENTRAL & SOUTH AMERICA
CENTRAL & SOUTH AMERICA
The hotel and spa will mix contemporary and classic colonial accents in their design
Park Hyatt St Kitts St Kitts Opening: Q4 2017 Park Hyatt will open a 125-bedroom property in St Kitts in late 2017 that will include a spa with nine treatment rooms, including one outdoors. The spa will offer a range of body and facial treatments, along with watsu therapy and private yoga and meditation sessions. Designed by GA Design International with architecture services by Arcadia 40
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Design, the Park Hyatt St Kitts will include 126 rooms and suites with a mix of contemporary and classic colonial accents – including whitewashed walls and light wood panelling – which will be continued through to the spa. Located within the Christophe Harbour development on Banana Bay, Park Hyatt St Kitts will have views of The Narrows, a strait separating St Kitts and the volcanic island of Nevis. The property will also include 50 Park Hyatt-branded residential condominiums and a 2,600sq ft (242sq m), 24-hour fitness centre. ■ http://lei.sr?a=D6Y7j_B
The spa will have an outdoor treatment room and offer watsu therapy and private meditation and yoga sessions
www.spahandbook.com
©McClennan Design
DEVELOPMENT PIPELINE: CENTRAL & SOUTH AMERICA
Rosewood Papagayo Guanacaste, Costa Rica
The resort accommodation will feature open-air living areas and plunge pools; seven treehouses are also on site
Opening: 2019 Rosewood will open a location in Costa Rica in 2019, the Rosewood Papagayo, along with the brand’s Sense Spa, which focuses on reviving indigenous treatments in a luxury setting. Located on the northwest coast of Costa Rica, the resort will be nestled into the hillside on the Pacific Ocean and offer guests views over both the surrounding jungle canopy and the Gulf of Papagayo. www.spahandbook.com
Situated within a forest, the resort will have 130 bedrooms and 50 residences designed by Dallas-based architects HKS. The accommodations will feature open-air living rooms, large terraces and private plunge pools. Seven twostorey treehouses will feature a striking, contemporary design that will sit comfortably in the forested setting. ■ http://lei.sr?a=N7z7p_B spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: CENTRAL & SOUTH AMERICA
Nayara Tented Resort Costa Rica Opening: 2018 A tented resort will join Nayara Hotels, the Costa Rican wellness brand set in the rainforests of the Arenal Volcano National Park. Nayara Tented Resort will include 24 tented lodges, which will have outdoor living areas and plunge pools filled from the nearby hot springs. Guests will have access to the spas at Nayara’s other properties, but a new on-site three-treatmentroom Wellness Oasis will also incorporate local elements, such as volcanic mud, into its treatments. ■ http://lei.sr?a=a6T6E_B
The eco-friendly resort will include some of the region’s first over-water villas
Viceroy Bocas del Toro Bocas del Toro, Panama Opening: 2020 Viceroy is set to open a resort and residences in Bocas del Toro, Panama, with dramatic overwater villas, and an 1,800sq m (11,625sq ft) spa featuring private rejuvenation pools tucked
in pockets of the rainforest. GOCO Hospitality is working on the spa concept. The 42 over-water villas will each have their own plunge pool and access to the ocean by deck, and the resort will also feature hiking exursions, a fitness centre and on-site meditation rooms. Viceroy Bocas del Toro will be an eco-friendly destination, and will only allow electric cars and sustainable technologies. ■ http://lei.sr?a=P9T8z_B
Blackadore Caye: a Restorative Island Nearby hot springs fill the plunge pools
Belize Opening: 2018
Centara Grand Beach Resort Cayo Guillermo, Cuba Opening: Q4 2017 The 25-bedroom Centara Grand Beach Resort Cayo Guillermo claims it will be “the first truly five-star product in the region”. The resort will feature over-water villas and a Spa Cenvaree. Centara is working on two more Cuban projects in other locations. ■ http://lei.sr?a=a6T6E_B 42
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Anti-ageing and renewal will be the focus Deepak Chopra’s wellness facility, which will form part of a green development that’s being built on Leonardo DiCaprio’s private island in Belize. This is only the second spa in 10 years for the alternative health guru, and Chopra says that antiageing and renewal was an obvious route. “We now know that through comprehensive lifestyle changes, we can prevent and reverse disease – and live longer and in better shape,” he told Spa Business (see SB15/4 p36).
Delos is also involved in the project
The spa will teach visitors ways to help decrease their biological age through techniques such as stress management and meditation, breathing exercises, yoga, exercise, healthy cuisine, emotional wellbeing, restful sleep, mind/body coordination and detox procedures. ■ http://lei.sr?a=B9z5s www.spahandbook.com
DEVELOPMENT PIPELINE: CENTRAL & SOUTH AMERICA
Rosewood Little Dix Bay Virgin Gorda, British Virgin Islands Opening: December 2017 The iconic Rosewood Little Dix Bay resort in Virgin Gorda, British Virgin Islands, is undergoing a complete renovation – the most substantial upgrade since it was founded by Laurance S Rockefeller more than 50 years ago. The resort is scheduled to reopen in December 2017. New York City-based Meyers Davis Studio will lead the renovation and oversee the overall design concept for the resort, working alongside Miamibased architectural firm OBMI. The Sense spa will remain in its famous cliff-edge location, but will also be remodelled as part of the project. The Sense spa concept offers “an environment of luxury and tranquility” and is inspired by authenticity, with signature treatments using natural ingredients. ■ http://lei.sr?a=e6b5s_B
www.spahandbook.com
Rosewood Little Dix Bay is undergoing the most extensive renovation since it was founded more than 50 years ago
spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: EUROPE
EUROPE Blue Lagoon Grindavik, Iceland Opening: Q1 2018 The famed Blue Lagoon in Iceland is opening a subterranean spa along with a 62-bedroom luxury hotel designed by Reykjavik-based Basalt Architects. Built into an 800-year-old lava flow on the south shore of the Blue Lagoon, the spa – dubbed Lava Cove – is designed to be represent a convergence of nature, architecture and the power of geothermal seawater. Design Group Italia has worked on the experience, including the interiors, service and design.
The spa’s water is sourced from the same volcanic aquifer of geothermal seawater as the Blue Lagoon, and will feature open spaces, plateaus, waterfalls and lava corridors designed to invite discovery and enable serenity. The Lava Cove spa journey moves through a ‘concourse of lava’ that encompasses dry heat, steam, massage, drip ceiling, a long fireplace, relaxation lounge, a panoramic viewing deck, a cold air well, and the Lava Lagoon. The journey ends with the Blue Lagoon Ritual, where guests experience a wellbeing journey encompassing the mineral salt, silica and algae that are part of the geothermal seawater experience. ■ http://lei.sr?a=P6s8X_B
The Lava Cove spa journey moves through a ‘concourse of lava’
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www.spahandbook.com
DEVELOPMENT PIPELINE: EUROPE
Iceland’s Blue Lagoon is opening a subterranean spa and luxury hotel
www.spahandbook.com
spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: EUROPE Six Senses Ibiza Ibiza, Spain Opening: 2020
A wellness learning centre is on tap
Six Senses is set to open its third European spa resort, this time on the Spanish island of Ibiza, in 2020. The resort group has signed a management deal with Beach Box Ibiza – which is developing the resort – to operate the property as a part-resort, part-residential project. Six Senses chief executive Neil Jacobs said that the development will be a “benchmark in innovative design” and will “celebrate wellness, sustainability and community spirit”. The resort will offer both a spa and a wellness learning centre. According to Jacobs, the “one of a kind” spiritual learning centre will offer an innovative approach to optimising health which includes fitness, nutrition, education, yoga, sleep, mindfulness and more. It will feature a range of treatment rooms, a communal treatment lounge and an oxygen bar, and outdoors the spa will offer massage catacombs, a watsu pool, a labyrinth and organic gardens where ingredients for the spa botanicals and will be grown. ■ http://lei.sr?a=5p5t2_B 46
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The five-star hotel is being developed in a historic 1936 health resort which was built as a symbol of Latvia’s independence
Kemeri Park Hotel Jurmala, Latvia Opening: First stage, 2018 Latvian wellness consultancy Inbalans Group is working with Linser Hospitality, Moscow-based international development company Griffin Partners and Jurmula City Council to redevelop a historic luxury hotel in Latvia’s Kemeri National Park. The five-star hotel will include a 1,500sq m (16,146sq ft) luxury spa, and another four-star wellness hotel will also be developed in the area. A wellness clinic comprised of multiple historic buildings with a focus on balneotherapy treatments is due
to open in 2022. Linser Hospitality is spearheading the strategic development as well as the entire health, medical and wellness concept for both hotels, plus providing pre-opening, staffing and training for the existing hotel. Kemeri is the source of natural mineral waters and curative muds, and has been a wellness destination since the 16th century. The five-star hotel is being developed in a historic 1936 health resort building that was originally built by Riga architect Eižens Laube as a symbol of Latvia’s first independence. Riga-based architect Martins Hermansons, who also designed the Pullman, Mercure and Kempinski Riga, is heading up the restoration of the Art Nouveau building. ■ http://lei.sr?a=C8h5R_B www.spahandbook.com
DEVELOPMENT PIPELINE: EUROPE
Kempinski Riga Riga, Latvia Opening: Q3 2017
Architect Christoph Ingenhoven will design the Lanserhof Sylt
Lanserhof Sylt Sylt, Germany Opening: 2019 With its natural landscape and temperate climate, the German island of Sylt – described as the Hamptons of Germany – will welcome Lanserhof Sylt at the end of 2019. Architect Christoph Ingenhoven’s wellness architecture will be complemented by a “spectacular location” and a planned 5,000sq m (538,19sq ft) treatment area. www.spahandbook.com
With an initial investment of €l00m ($106m, £85m), all of the core Lanserhof values will be embedded, including cutting-edge technology and the island’s first MRI scanner. An individual, holistic approach and connection between natural therapy and high-tech medicine at the highest level will also be standard. As at other venues, guests will be able to choose from a range of offers from checkups to targeted therapy. Treating everyone from the healthy to heart patients, there will be a focus on cardiology for natural therapy, with care packages available. ■ http://lei.sr?a=m8s4B_B
Spa management company Resense will manage a 1,000sq m (10,764sq ft) spa at the upcoming Grand Hotel Kempinski Riga in Latvia, which will include a VIP ‘Pirts treatment suite’ modelled on the traditional Latvian bathhouse experience. The spa will have six treatment rooms in total, including four single, one double and one VIP suite, as well as a heat bathing area with a sauna, bio sauna, aroma steam room, rasul mud room, cold plunge pool, experience showers, ice fountain and heated bench with footbaths. The rasul mud room will use local Latvian muds, renowned for their healing properties, as well as additional muds from around the world. Originally built in the 19th century, the 141-bedroom Grand Hotel Kempinski Riga is being reimagined by London-based Alex Kravetz Design, and it’s Kempinski’s first hotel in Latvia, as well as the first international five-star luxury hotel in the city. ■ http://lei.sr?a=k9q5d_B
Resense will manage the 1,000sq m spa spa business HANDBOOK 2017 – 2018
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DEVELOPMENT PIPELINE: EUROPE Center Parcs Longford Forest County Longford, Ireland Opening: 2019 Center Parcs is building a new £167m (US$257m, €233m) holiday village in Ireland – its first venture outside the UK. The Ireland resort – to be named Center Parcs Longford Forest – will be developed on a 395-acre (160-hectare) site in Newcastle Wood, County Longford, and will have 470 lodges and 30 apartments nestled into the surroundings. Center Parcs offers more than 100 indoor and outdoor family activities and one its most successful elements is the Aqua Sana spa. The spas at its other sites generate more than £15m (US$21.9m, €19.2m) and attract over 300,000 customers every year. Center Parcs recently debuted a new Forest Spa concept within its Aqua Sana spa at its Sherwood Forest location, and the same concept will be used in Longford Forest. The Forest Spa
showcases an assortment of heating and cooling rooms over six zones within different forest regions, takes inspiration from the Japanese tradition of forest bathing, and opens the spa to its natural surroundings whenever possible, taking the experience outside and bringing the outside in – including a treetop sauna. ■ http://lei.sr?a=D5f8h_B
Center parcs offers more than 100 indoor and outdoor family activities in addition to its successful aqua sana spas 48
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DEVELOPMENT PIPELINE: EUROPE
Center parcs’ new Forest spa concept will be used at the Longford Forest location
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DEVELOPMENT PIPELINE: EUROPE
Mandarin Oriental Hyde Park London, UK Opening: 2018 The Mandarin Oriental Hotel Group has commissioned interior designer Joyce Wang to lead a multi-millionpound restoration of its European flagship, the Mandarin Oriental Hyde Park, London, while hospitality designer Adam D Tihany has been appointed to oversee the re-design of the hotel’s “next-generation” spa. Tihany’s spa design will complement a recently installed contemporary pool and fitness area, and the facility will be significantly expanded to include couples’ facilities and an exclusive Mandarin Oriental Spa Studio concept, offering “powerful and effective express beauty and grooming treatments for both men and women”. Wang will create the overall design concept for the Edwardian hotel’s public rooms and suites, and has taken inspiration from the building’s park-side location and its heritage as a popular destination for royalty. ■ http://lei.sr?a=B4e8Q_B
The eco-project is designed to blend in to the mountain and surrounding seascape
Lofoten Opera Hotel Lofoten, Norway Opening: 2020
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Work is underway on the coil-shaped Lofoten Opera Hotel located on Norway’s stunning Lofoten archipelago. The striking hotel design will cover 11,000sq m (118,400sq ft) and will feature as-yet unnamed spa facilities in addition to 95 hotel rooms and apartments, seawater basins, an
amphitheatre and resources for many outdoor sporting activities. Norway-based Snøhetta Architects are behind the eco-project and say the hotel’s curvaceous design helps it to blend into the mountain and the surrounding seascape, while creating an inner and outer area for activities. The remotely located hotel will be aiming to attract active guests to the Lofoten area, which is very popular with hikers and nature lovers, and is on one of the 18 national tourist routes in Norway. ■ http://lei.sr?a=F5f5u_B www.spahandbook.com
DEVELOPMENT PIPELINE: EUROPE
The burgenstock Resort will include a glass-walled spa perched high on a cliff
Burgenstock Resort Lake Lucerne, Switzerland Opening: Q4 2017 The reimagined Burgenstock Resort Hotel Lake Lucerne – a historic hotel that was once the playground of Sophia Loren and Audrey Hepburn – is set to open after an investment of 550 million Swiss francs (US$544m, €516m, £438m), and will feature both a vast Alpine spa and a wellness hotel as part of its redevelopment. Perched 450m (1,476ft) above Lake Lucerne, on the edge of the Burgenburg cliff, the new glass-fronted spa will cover www.spahandbook.com
10,000sq m (107,639 sq ft), making it one of the largest in Europe. The mountaintop spa – one of the original buildings and modelled in the style of Frank Lloyd Wright – has been designed by London based Maria Vafiadis of MKV Design, who is using natural, local materials to create a contemporary, luxury spa experience. The Alpine Spa is enclosed in floor-toceiling glass walls designed to create an atmosphere of tranquility. It will include a Kneipp bath, private bath chambers, an Arabian rasul made with local Bürgenstock rock, Turkish steam room, panoramic sauna and tranquility room, whirlpools hidden within a cave, and 15 treatment rooms and three private spa
rooms – all with views out over the lake – a dramatic departure from the typical windowless spa treatment room. “Here, everything is about the view – you don’t want to distract from that,” explains Vafiadis. Burgenstock Resort Lake Lucerne will also incorporate the Waldhotel, an innovative, architecturally striking medical centre designed by Matteo Thun, with 160 rooms. As well as a menu of beauty and relaxation treatments, elite physicians will treat and prevent health concerns and provide post-operative convalescence, treatments for burn-out patients and medical check-ups. ■ http://lei.sr?a=3v8J8_B spa business HanDbOOK 2017 – 2018
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MIDDLE EAST
The spa will have a holistic approach
Mandarin Oriental Doha, Qatar Opening: 2018
Centara Grand Hotel Doha Doha, Qatar Opening: Q4 2017 The Centara Grand Hotel Doha will include a Spa Cenvaree that will occupy the entire 29th floor of the hotel. The spa will include separate male and female zones, 17 treatment rooms, heat and water experience zones with saunas and steam rooms, hammams, foot massage area and relaxation pods. Couples and VIP treatment suites will boast views of West Bay and Al Corniche, and male and female hair and beauty salons made available on a separate floor. 52
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The Spa Cenvaree will occupy the entire 29th floor of the Centara Grand Hotel Doha
Spa therapies will be derived from traditional Thai methods and modern practices, with signature offerings including a Hot Salt Muscle Melter, a kaffir lime hair mask, flower-scented body scrubs and warm coconut body massages. ■ http://lei.sr?a=X7v5M_B
The 3,030sq m (32,615sq ft) spa at Mandarin Oriental Doha, set to open in 2018, will offer a holistic approach to relaxation and rejuvenation, focusing on the wellness of both body and mind in a tranquil, meditative setting. The spa will have five private treatment rooms, a secluded couple’s suite and a Quartz Room featuring Gharieni’s MLX Quartz bed. Additionally, two VIP suites will be on offer: the Mandarin Suite, which will include its own steam room and Thai massage facilities; and the Oriental Suite room, which will feature a scrub room, sauna, steam shower room and a Japanese bathtub. The spa will also include separate male and female consultation lounges, tea lounges and indoor swimming pools with loungers, along with extensive heat and water facilities, including a steam room centred around a large amethyst crystal, a range of experience showers and tepidarium chairs. ■ http://lei.sr?a=e9F5U_B www.spahandbook.com
DEVELOPMENT PIPELINE: MIDDLE EAST
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Two VIP suites will be available at the Mandarin Oriental Doha spa business HANDBOOK 2017 – 2018 53
DEVELOPMENT PIPELINE: MIDDLE EAST
evianSpa Doha, Qatar Opening: Q4 2017
The spa will be part of Katara Plaza
A woman’s evianSpa will open towards the end of this year as part of the Katara Plaza, a 38,000sq m (409,000sq ft) development that will also include entertainment, cultural facilities, luxury shopping, and an entire mall dedicated to children. While few details have been disclosed, the 2,400sq m (25,833sq ft) female-only evianSpa will be an “iconic wellness destination,” says Patrick Saussay, evianSpa’s international business developer and owner of consultancy GPSA. “We have enough space to implement everything you may have in mind when you think about wellness.” The spa will continue evianSpa’s focus on hydration, nature and the importance of human touch, while adding in elements of local culture. As is the case with other evianSpa locations, all facial treatments will use the brand’s own mineral water. ■ http://lei.sr?a=j6C4S_B 54
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Lux* Al Zorah Ajman, UAE Opening: Q1 2018 Al Zorah, Lux’s first UAE location, is a mixed-use development in a coastal location 30 minutes from Dubai. It will feature both residential and hotel components. Designed to be a luxury eco-destination, the development will be nestled within 100 hectares (247 acres) of forest, more than 60 per cent of its land is devoted to protected mangroves and public spaces. The 180-bedroom Lux* Hotel will feature a 1,500sq m (16,146sq ft) Lux* Me Wellness Centre that will include indoor and outdoor pools, 10 treatment rooms and a central multi-purpose hammam that will cater to both men and women at alternate times. It will also feature an
The 180-bedroom Lux* Al Zorah is designed to be a luxury eco-destination
indoor and outdoor Zen garden zone for meditation, tai chi, yoga and Pilates, as well as salon and retail experience zones. Guests can take a ‘wellbeing safari’, which includes yoga in a natural setting. Above the spa will be 15 suites that will allow guests to participate in the Lux* Me wellness programmes. A Signature Wellness Concierge service allows guests to have completely bespoke programmes tailored to their spa and wellbeing needs. ■ http://lei.sr?a=T2S3X_B www.spahandbook.com
Deep Ocean Spa by Algotherm Intercontinental Bora-Bora Resort & Thalassa Spa*****
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Arc 1950 Résidence Pierre & Vacances Premium
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Creating iconic spas Deep Nature has been using its expertise to create and manage exquisite spas for over 10 years. With spas in some of the world’s most prestigious locations, the global spa consultancy and operator strives to achieve excellence. If you have a spa project and would like to find out more, please contact Ghislain Waeyaert at gwaeyaert@deepnature.fr
DEVELOPMENT PIPELINE: MIDDLE EAST
Kempinski Muscat Muscat, Oman Opening: Q3 2017
Resense will manage the 1,540sq m spa
Global spa management company Resense will manage a 1,540sq m (16,576sq ft) Kempinski Wave Spa, which is designed to envelop guests in natural elements through fresh colours and organic textures. McNally Design International is using earthy woods, weather-worn stone and glass, smooth copper, trickling waters and a lush green moss wall to help create this natural aesthetic, designed as a backdrop for the Kempinski The Spa seasonal treatment scheme. Modular in design, the six-treatmentroom spa can be fully separated between the men’s and women’s area, and the health club features a women’s-only gym. Separate male and female spas each have their own sauna, steam, experience showers and whirlpools, and a VIP treatment suite will have its own sauna and steam room. A men’s barber and a juice bar will also be on-site. ■ http://lei.sr?a=P2j3w_B 56
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The ‘fantasy-like’ Doha Mondrian will include a 1,950sq m spa managed by ESPA
Mondrian Doha Doha, Qatar Opening: Q3 2017 The famous Middle Eastern folk tales of One Thousand and One Nights are the inspiration behind the lavish dome-topped Mondrian Doha, set to open in Q3. Local practice South West Architecture and Dutch interior designer Marcel Wanders have collaborated to create the “fantasy-like” Doha Mondrian for hotel operator sbe, including its spa. ESPA will manage the 1,950sq m (209,89sq ft) spa – its first in Qatar – offering separate spas for men and women, 12 treatment rooms, a heat experience garden and a Turkish hammam. All guests will enter through a pure white reception area, before embarking to their gender-specific areas.
The female spa creates the illusion of a secret garden: feminine, soft, warm tones and curved lines have been used throughout, with golden and sparkling accents to create a luxurious, peaceful space. With open, white spaces and five treatment rooms, there is also a multilevel heat experience garden including Swarovski crystal rain showers and a carved wooden Finnish sauna. The male spa features a masculine design that has been inspired by the urban souks of the region. The space is dominated by deep, monochrome tones and muted lighting with bold, geometric patterns and golden accents throughout. The Heat Experience Souk sits at the heart of the male spa and is based on Doha’s local bazaars, with facilities centred around the ‘fire and water’ fountain which guests can view from the muscle-warming heated daybeds. ■ http://lei.sr?a=P9U7A_B www.spahandbook.com
DEVELOPMENT PIPELINE: MIDDLE EAST
Wellness will be a ‘major focus’ for the upcoming Anantara Jeddah resort
Anantara Jeddah
Jeddah, Saudi Arabia
Opening: 2019 Minor Hotels is set to open an Anantara hotel in Jeddah, Saudi Arabia, in which spa and wellness will be a “major focus”. Anantara Jeddah Resort will include both male and female spas as well as an expansive wellness centre and an extensive selection of wellness journeys will be available as part of Anantara’s Balance programme, including detox, de-stress, weight management, anti-ageing and rejuvenation. Also on offer will be therapies such as ayurveda and reflexology, as well as a hammam. Guests can partake in healthy cooking classes and enjoy activities including yoga, pilates and tai chi, as well as a regular programme of wellness-focused educational workshops and events. Owned by SAB Group, the 226-bedroom resort will be located in Obhur, an upmarket district that is undergoing a huge transformation, spearheaded by the 1km-high Kingdom Tower, set to open in 2020. ■ http://lei.sr?a=R7r8B_B
The Anantara Resort will be located on the waterfront in Obhur, an upmarket district
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Oasis Eco Resort Abu Dhabi, UAE Opening: 2020 Dubai developer Eco Resort Group and London studio Baharash Architecture have unveiled plans for “the world’s greenest resort” in an Abu Dhabi oasis. The Oasis Eco Resort, which is scheduled to open in the emirate’s Liwa region in 2020, will be powered by 157,000sq ft (14,500sq m) of solar panels and operate a wildlife conservation area. The resort will also include health and therapeutic spa facilities equipped with smart glass windows, which Baharash founder Baharash Bagherian said can “offer instant privacy at a flick of a switch.” Organic, local treatments will be emphasised. The design is built around the oasis’ spring, and water will be extracted from the ground for use in the resort before being treated on-site and recycled for irrigation. The resort will have 84 interconnecting suites of various types, each with an outdoor terrace looking out onto the “tranquil heart” of the spring. A restaurant will also feature, providing guests with organic ingredients grown on site. ■ http://lei.sr?a=T5D7T_B
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The medical thermal spa will specialise in the detection and prevention of diabetes
Vichy Celestins Spa Hotel Doha, Qatar Opening: Q3 2017 Consultancy Vichy Spa International is setting up a medical thermal spa resort in Qatar that will specialise in the detection and prevention of diabetes, providing therapeutic education along with care treatments and personalised physical activity sessions. Guests will attend for between one and three weeks, but other health, nutrition, wellbeing and beauty programmes will be available for short breaks from three nights. Vichy Spa has developed a new international concept under the name
Vichy Celestins Spa Hotel, which is oriented towards both thermal spas and health prevention, and will include treatments for metabolic and body balance, nutrition, sleep disorders and stress management. The resort will include 168 bedrooms along with a 3,500sq m (37,674sq ft) health spa, a 4,000sq m (43,056sq ft) artificial lake with waterfall, and six outdoor swimming pools linked by a slow-flowing river. Signature Vichy Celestins treatments for functional movement, post-surgery and skin anti-ageing will be available, along with a fitness centre. The project is being is being positioned close to a thermal park owned by the Hala Group Enterprises company. ■ http://lei.sr?a=h7F5R_B www.spahandbook.com
DEVELOPMENT PIPELINE: NORTH AMERICA
NORTH AMERICA Miraval Austin Austin, Texas Opening: 2019 Wellness resort operator Miraval Group acquired the 89-hectare (220-acre) Travaasa Austin Resort in the Hill Country of Texas last year, which it will redevelop and expand into Miraval Austin, a 120-bedroom destination wellness resort – the brand’s first in Texas and the American South. Miraval Group – which itself was subsequently acquired by Hyatt Hotels – will renovate the existing inventory, add 50 bedrooms, more than double the spa space, expand the main restaurant and also construct several new facilities, including an equine experience. The result will be an “authentic” Texas wellness experience and the company will incorporate the region’s culture and architectural styles to create “original experiences with dynamic wellbeing programmes, one-of-a-kind spa treatments and flavourful and healthful cuisine.” ■ http://lei.sr?a=d3p9Q_B
Miraval will expand and renovate the Travaasa Austin Resort into Miraval Austin
The resort is Miraval’s first in Texas 60
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DEVELOPMENT PIPELINE: NORTH AMERICA
The Equinox hotel will appeal to travellers who want to keep fit
Equinox Hudson Yards
New York, New York
Opening: 2019 Luxury fitness chain Equinox will venture into the hotel business, focusing on movement, nutrition and regeneration in an appeal to regular travellers who want to keep fit. The first hotel, in New York’s Hudson Yards, will include
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a 60,000sq ft (5,600sq m) gym and a “major spa” that will focus on the regeneration portion of the concept. A roster of services will be tailored to everything from sleep and relaxation to recovery and optimised performance. Vice president of spa services Amanda Al-Masri says the spa will rely heavily on innovation, technology and expertise in the field. ■ http://lei.sr?a=3q8W2_B
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DEVELOPMENT PIPELINE: NORTH AMERICA Yellowstone hot springs project Paradise Valley, Montana Opening: 2018 International spa and wellness consultancy Blu Spas is working on a project to develop a resort in Paradise Valley in Montana, close to Yellowstone National Park. The site is being developed at the Yellowstone Hot Springs, near the national park’s northern access, and is in the same location where the LaDuke Hot Springs and Corwin Hot Springs were popular resort and bathing destinations more than a century ago. International hot springs and water experts are already working on the project, and Cary Collier, principal at Blu Spas, says an analysis of the waters shows they are comparable to the waters in the iconic spa town of Baden Baden, Germany. The resort will include a variety of hot, warm and cool pools for community bathing as well as hot springs pool cabins for private bathing. Collier says the project will be the first of its kind in the US, and will also include water conservation efforts and unique eco-concepts. ■ http://lei.sr?a=w2E9h_B
Two Bunch will get a new bathing grotto, spa, apothecary and programming
Two Bunch Palms Desert Hot Springs, California Opening: 2018
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The iconic hot springs spa Two Bunch Palms will again be undertaking a multi-million-dollar upgrade that will include, among several projects, a new contemporary bathing grotto, new spa, apothecary, fitness centre, farm-to-table treatments, and new programme facility. Amy McDonald of Under a Tree Health
and Wellness Consulting is working on the project, which will also include treatments using the medicinal qualities of marijuana, and allow guests to have opportunities to experience and learn about marijuana’s medicinal qualities “in a formalised and curated way, in combination with the waters and award winning team of therapists,” says McDonald. The 75-year-old Two Bunch will continue its focus on thermal water healing, and revitalise and reinvent its legacy with a “contemporary sensibility”. ■ http://lei.sr?a=U9A8C_B www.spahandbook.com
DEVELOPMENT PIPELINE: NORTH AMERICA
The Sentierre Padre Canyon Sanctuary will be built on 43 acres in the Mojave Desert
Sentierre Padre Canyon & Sanctuary Padre Canyon, Utah Opening: unconfirmed Sentierre, a new US-based hotel brand with a focus on wellbeing, will include a full-service spa created by Sylvia Sepielli in its first resort, Sentierre Padre Canyon in Utah. The Padre Canyon Sanctuary will encompass more than 14,000sq ft (1,300sq m), including six treatment rooms, pre- and post-treatment relaxation www.spahandbook.com
areas, a pool and a private lounge. The sanctuary will also feature 14 stand-alone luxury spa guests suites. Sentierre Padre Canyon will be built on a 17-hectare (43-acre) parcel of land in the Mojave Desert. The brand aims to transcend traditional hotels by offering a range of pathways to stimulate all of the senses.
Visits are designed to be introspective, interactive and invigorating and provide an opportunity to discover one’s personal wellbeing. A special aspect of Sentierre is the path guides – individuals who will help guests pursue their interests, specialising in crafting interactive life experiences. ■ http://lei.sr?a=A9B7H_B spa business HANDBOOK 2017 – 2018
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The Ranch Sonoma Sonoma, California Opening: Q3 2017 The Ranch – which operates a well-known destination fitness and wellness retreat in Malibu, California – will open a new property in Sonoma. Similar to The Ranch Malibu, The Ranch Sonoma will operate an intimate, intensive weekly programme limited to 24 guests. The Sonoma location sits on 1,092 hectares (2,700 acres) and is tucked into nature with a 2.5-mile (4km) creek running through the property – a remote setting
designed for guests to feel sequestered, much as they do at the original property – and will feature the substantial hiking programme the retreat is known for. Popular with celebrities, the programme includes four to five hours of mountain hiking each day, as well as core and ab weights, daily yoga sessions, a private afternoon massage – and a restricted, 1,600-calorie, organic, vegetarian diet. The setting does not provide WiFi or cell phone reception and guests have limited access to computers and phones in an effort to encourage them to focus their energies on being present in the natural, serene surroundings. ■ http://lei.sr?a=j3H3W_B
An organic, vegetarian diet is served
Six Senses New York New York, New York Opening: 2019 Six Senses Hotels Resorts Spas will debut in the US in 2019 with its first urban location, Six Senses New York. The luxury hotel is being developed by HFZ Capital Group in New York City and will be located between Manhattan’s popular High Line and the Hudson River. The flagship urban location is located on 10th Avenue and encompasses the entire block between 17th and 18th streets in the heart of Chelsea. Neil Jacobs, CEO of Six Senses, says the location will have “the same touch-points and DNA, with some creative adaptation of course, but with no compromises on our commitment to community, wellness, sustainability and design.” Six Senses Spa New York will offer a layered approach to wellness, with 64
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Ziel Feldman, HFZ Capital; Bjarke Ingels, BIG; and Neil Jacobs, Six Senses, at the building site. Above: the two towers
treatments that are a mix of science and human awareness, with its signature high-tech and high-touch approach that is crafted around the individual. The hotel is part of a larger project, named The Eleventh, which features two soaring towers designed by Copenhagenand New York-based architectural and design group BIG (Bjarke Ingels Group). ■ http://lei.sr?a=r6G9W_B www.spahandbook.com
DEVELOPMENT PIPELINE: NORTH AMERICA
The BrewDog spa will offer hop face masks and malted barley massages
BrewDog DogHouse Hotel & Spa
Columbus, Ohio
Opening: 2018 Scottish craft brewery BrewDog has plans to build a craft beer hotel near its new brewery in Columbus, Ohio, US, that will include a craft beer spa with hop face masks, malted barley massages and ‘Hoppy Feet’ pedicures. The company raised more than US$300,000 through crowdsourcing in order to build the DogHouse hotel, which it calls the “ultimate beerthemed immersive experience”. The hotel will also include beer-based shampoos and shower gels and a restaurant with beers matched to courses. Guests can also enjoy private brewery tours, or for the truly dedicated – plunge into a Punk IPA-filled whirlpool. ■ http://lei.sr?a=b4E8U_B
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Four Seasons Napa Valley Calistoga, California Opening: 2018
The spa will have views of New York City
Governors Island New York, New York Opening: unconfirmed Governors Island is a 72,000sq ft (6,689sq m) European-style hydrotherapy spa planned for a inclusive recreational island for New York City. New York architect Robert Henry is working on the project in conjunction with Milan, Italy-based QC Terme, which operates nine historical spa properties in Europe. This is QC Terme’s first US project. A range of co-ed and genderspecific indoor and outdoor pools will sit alongside salt inhalation rooms, treatment areas, relaxation rooms, yoga studios and a cafe. And guests will pay an “affordable day rate” to access the facilities. The entire island is being developed to include bike paths, children’s areas, hiking and biking trails – and the spa will also benefit from 30,000sq ft (2,787sq m) of outdoor space with views of New York City. Governors Island is a short ferry-ride away from Manhattan. ■ http://lei.sr?a=Q3u4X_B 66
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Four Seasons is planning a new luxury resort in Napa Valley, California, that will include a spa using the natural geothermal waters unique to the Calistoga region. It’s set to offer treatments such as mineral-rich clay and volcanic ash baths, as well as a raft of skin and bodycare therapies. Owned by Boston, Massachusettsbased real-estate equity firm Alcion Ventures and developed in partnership
Four Seasons Napa Valley will feature a spa that uses area natural geothermal waters
with Colorado-based boutique firm Bald Mountain Development, the Napa Valley resort will include 85 guestrooms, 20 private residence villas and include its own fully-operational winery. ■ http://lei.sr?a=x7B9f_B
Mandarin Oriental Honolulu Honolulu, Hawaii Opening: 2020
The Mana’olana Place is a 36-storey tower that will include the Mandarin Oriental
Mandarin Oriental will open a new hotel and branded residences as part of the Mana’olana Place, a 36-storey, mixed-use tower with gardens and public plazas, which is being developed by Los Angeles, California-based Salem Partners and is due to open in 2020. The development will include a Spa at Mandarin Oriental, which will offer holistic rejuvenation and relaxation, with eight treatment rooms. Further leisure options include a comprehensive fitness centre and an outdoor swimming pool. Designed by Fort Collins, Coloradobased [au] workshop, the hotel will include 125 bedrooms, reflecting Hawaiian culture together with features inspired by the hotel brand’s oriental heritage. ■ http://lei.sr?a=x3y3K_B www.spahandbook.com
spa business 2 0 17 - 2 0 18 H A N D B O O K
INDUSTRY INSIGHTS Industry Predictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p68 Wellness 2020. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p82 Africa Rising
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Driving Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p90 Living Well
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Industry insights (Africa)
Industry predictions International spa and wellness professionals, working in various industry sectors, give their views on the industry and report back on major trends Jane Kitchen, managing editor, Spa Business Handbook
“Many visitors are keen to experience what makes African spa and wellness facilities different” Dr Tanya Pergola, founder and trip leader, The Healing Safari
M
assage therapists in Africa were traditionally recruited from Europe or Thailand, but in recent years, high-quality massage training schools have opened in South Africa and in Nairobi, Kenya, so while European trainers are still brought in to share consumer trends and expectations, more Africans – mainly women – are training to be therapists. There are now some highly skilled native African therapists who combine traditional intuition and healing massage practices with Western techniques, such as Swedish massage. Safaris are big business and are becoming more linked with wellness. To enhance relaxation, many safari lodges have massage therapists in-house or on-call to provide treatments in guests’ rooms or outside, often overlooking majestic landscapes. By its nature, a safari is healing – the word is Swahili for ‘journey’. Spending the day following the rhythms of nature, immersed in the habitat of awe-inspiring wildlife, de-stresses people in an instant. 68
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In addition, a growing number of yoga instructors from around the world are organising their own groups to take on safari in sub-Saharan Africa, creating ‘yoga safaris’ that integrate a yoga retreat with a wildlife safari. This trend is sure to continue, and lodge and resort owners might consider adding space to their properties to accommodate the needs of yoga and meditation classes. Some African skincare companies use traditional ingredients like African potato, marula oil, shea butter and rooibos, and their spa treatments incorporate ancient African rituals. For example, spas that are located in coffee-growing zones often utilise ground coffee in their spa treatments; African red clay is used for its healing properties; and traditional medicinal plants can be used for poultices. These authentic, local elements are all very popular with visitors, many of whom are keen to experience what makes African spa and wellness facilities different. The key is to marry these traditional medicines and rituals with the www.spahandbook.com
■ A growing number
of yoga instructors are organising yoga safaris
expectations of the modern spa client, and to tailor products to the ‘softer’ skin type of Western travellers, who are generally not so used to being exposed to rough outdoor conditions. Businesses will succeed when they find ways to create products and treatments that are appropriate to the travelling client, without losing the essence and power of the traditional ingredients that make these treatments special and effective. www.spahandbook.com
Ancient healers are also becoming more involved with wellbeing. It takes time to develop relationships with them so they come to trust ‘outsiders’ enough to share their ancient healing arts. I act as a ‘connector,’ linking these healers with spa and wellness programmes. I believe that so much more can – and should – be done to nurture these healers so they can share their powerful ancient wisdom and traditions with an increasingly unwell world. SPA BUSINESS HANDBOOK 2017 – 2018
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Industry insights (Australia)
“There is an opportunity to work alongside one of Australia’s great success stories” Neil Owen, director, Spa Vision
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ellness tourism is a US$563bn industry and an integral component of the global wellness economy. But despite an annual growth rate of 6.8 per cent in wellness tourism, recent global political instability may have a negative impact on international visitors to many countries over the coming years. Australia, however, is well-positioned to buck the trend. Not only is the country regarded as a safe destination for international tourists, but the potential growth in domestic wellness tourism as a result of fewer Australians travelling overseas can be a catalyst for national development and growth. The wine industry is an ideal partner; the cities of Adelaide, Melbourne, Sydney and Perth all have world-class wine regions within a few hours’ drive of large populations, and fantastic opportunities exist to develop wellness facilities and attract new tourists in these areas. The foundations are in place for wine and wellness to be a success. Chinese tourists, for example, are not only the leaders in wellness tourism trips globally, they also recently became the largest export market for Australian wine. Wine may often be the key driver for the guest visit; however, strategically, there is an opportunity to work alongside one of Australia’s great success stories and develop further an already iconic industry while simultaneously making a positive impact on people’s lifestyles. 70
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PHOTO: Peninsula Hot Springs
■ Tourists already flock to
Australia’s wine country, which offers breathtaking vistas for wellness facilities
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Industry insights (Middle East)
■ The spa industry is growing in the Middle East, and the need for adequately trained and talented spa staff is increasingly important
“Spa communities are working together to support each other in an effort to spearhead collaboration and keep pace with changing market conditions”
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Paul Hawco, director of Talise Spa operations, Talise Wellness, Jumeirah Group
he future is bright for the Middle East spa and wellness industry. The region holds some of the most luxurious and therapeutically designed facilities in the world, and hotel brands are positioning themselves within the wellness tourism industry. The UAE is fast becoming an authentic wellness destination, and the strength of the fitness, beauty, nutrition and spa markets in the region helps to underpin this growth. In response to this growth, spa communities have been working together to support each other in an effort to spearhead collaboration and keep pace with changing market conditions. We have an established network of spa professionals that meets regularly and collaborates on industry-related issues. In 2015, we came together to organise the first-ever Middle East 72
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benchmarking system and report (see p 120) in partnership with Colliers International. The industry is outpacing the supply of trained professionals. Spa operators in the UAE identified recruitment (68 per cent), training (20 per cent) and turnover (12 per cent) as their top challenges. The region is responding with a diversified recruitment platform reaching new regions such as Spain, the UK, South Africa and Portugal. Larger spa operations have strong internal platforms that support continued growth and retention. With brand awareness and reputation remaining the driving forces behind why guests seek out a particular spa, and quality and consistency being the two main reasons for them to return, the need for adequately trained and talented spa staff in the Middle East is becoming increasingly important. www.spahandbook.com
Industry insights (Japan)
“Japan has relatively low income differences, but people are beginning to realise that having a well life – or not – is one way to judge quality of life” Yoriko Soma, president, Conceptasia
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apan’s population tree is ahead of any other developed country. Our ageing population problem is with us already, though Japan has long had the longest life expectancy for both women and men. All Japanese citizens are covered by health insurance which is provided by the government, but the health insurance schemes suffered a US$6bn deficit last year. The government is considering how to solve this problem One idea is to persuade people to care more about preventive medicine. This involves building a greater awareness of the importance of regular exercise, increased mental relaxation (taking more holidays), and regular health checks, as well as educating people about the problems caused by junk food. Japan has relatively low income differences between rich and poor, but the Japanese people are beginning to realise that having a well life – or not – is one way to judge quality of life.
The millennial generation is not as big a market as in the US, due to the demographic differences – the population of Japanese in their twenties declines by 1 per cent each year. Millennials are largely ignored by Japanese companies who sell wellness and beauty items or services. On the other hand, women in their 40s and 50s lead the beauty and wellness industry, spending lots of money to maintain their beauty. With an ageing society and a shrinking birthrate, the wellness and spa industry in Japan is focusing on wellness packages and tourism along with results-oriented services. In 2019, Tokyo will host the World Rugby tournament, while the Tokyo Olympic Games takes place in 2020. Our country is ready to accept more sports and wellness and, though our people are ageing, there are still over 120 million relatively healthy and wealthy people, and a correspondingly large target market.
■ The Japanese
government is trying to persuade people to care more about preventative medicine
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Industry insights (Sustainability)
“Sustainability is more than just the right thing to do – it’s what spas have always been about” Karen Short, board president, Green Spa Network
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f you’re a spa owner, seeing steady growth in the number of spas adding eco-conscious equipment, products and practices to their brand is inspiring – but it’s also a trend worth emulating. Spa-goers understand why it makes sense to treat our planet with the same conscious care they bring to their wellness lifestyle. Connecting sustainable values with the spa experience earns your guests’ praise. But to stop there would be passing on an important opportunity, because sustainability is more than just the right thing to do – it’s what spas have always been about.
As our industry evolves, success may become less about pioneering that next treatment trend, ancient art or mindful mantra, and more about rediscovering the gifts those healing roots offer. Getting back to the heart of spa and nature helps your guests find their quiet space – something they likely need now more than ever. Whether through your spa’s architecture, design, services or staff’s calming presence, the profound simplicity of offering a green, quiet space will always be the strength and foundation of our industry.
■ The simplicity of
offering a green, quiet space may be more important than ever
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Industry insights (geothermal spas)
“There is a growing understanding that healthcare costs are escalating and that part of the answer lies in the bountiful resources provided by nature” Mark Hennebry, board director, Danubius Hotel Group
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he future of the geothermal spa and mineral springs industry is positive; for those of us who work in this sector, it’s self-evident. For our wider spa and wellness industry colleagues, this statement holds true based on similar factors happening throughout the sector. There has been a groundswell of interest in health and wellness over the past number of years, but our guests have typically experienced spas in a hotel or day spa environment. As the beneficial health effects of geothermal and mineral springs are better understood, that guest interest is intensifying. As just one example, the American College of Physicians recently issued new guidelines on non-invasive treatment of back pain, which includes recommendations for non-drug therapies such as heat, massage and multidisciplinary rehabilitation. This helps bring the focus to geothermal spas and mineral springs – and the specific health and wellness benefits of bathing in mineral-rich waters. We’re seeing an upsurge in interest, specifically in Central Europe, where there is a long tradition, dating back centuries, of bathing in hot springs. At the same time, guest behaviour is changing and demand for shorter stays is increasing. We’re already experiencing a shift away from two-week stays towards one-week stays and we anticipate that shorter stays will be in higher demand, particularly with a younger demographic. We already have short-stay offerings, but these need to be developed and extended to respond to a wider range of guest preferences. Finally, there is also a growing understanding that healthcare costs are escalating beyond the ability of governments to increase the tax base to pay for these costs – and that part of the answer lies in the bountiful resources provided by nature. www.spahandbook.com
■ There is an upsurge in interest in mineral-springs bathing SPA BUSINESS HANDBOOK 2017 – 2018
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Industry insights (spa and fitness)
■ Technicians must view long-term spa treatment plans as a guest service that is part of a holistic wellness plan
“To move from amenity to necessity, spa offerings must be an extension of a brand’s positioning and value proposition”
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Amanda Al-Masri, vice president of spa services, Equinox
he spa industry has evolved at a rapid pace and innovation by companies not considered to be traditional spa outlets has been particularly interesting. I recently joined Equinox, a luxury fitness brand that uses spa to drive results and optimise health. Doing this well requires the creation of an ecosystem that eliminates the need to hardsell spa services or wait for guests to come to you. This is done through clear messaging that underscores spa’s importance to the larger brand. To move from amenity to necessity, spa offerings must be an extension of a brand’s positioning and value proposition. Offerings not synergistic with the larger brand point of view create dissonance and make it much more difficult to recommend with authority or appeal effectively to the target market in an innovative way. 76
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Employing excellent technicians who are strong retailers and a good cultural fit is a given in the fitness world. They must view recommendations and long-term treatment plans as excellent guest service – not as an unwelcome sales technique. Relationships are key. Building trusting relationships with guests means becoming an expert part of their high-performance lives. Just as importantly, spa service providers must cultivate partnerships with their colleagues in the larger organisation, working collaboratively with personal trainers and instructors. In every successful scenario, there is a topdown commitment to spa and wellness offerings playing a critical role in what is happening holistically, and everyone who works at the organisation is walking that walk and talking that talk – not just the spa team. www.spahandbook.com
■ Relationships are key, and gaining guests’ trust is important for making recommendations
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Industry insightS (spa Performance)
“It’s our responsibility to provide the right training, and systems that don’t push square pegs into round holes” Alexandra Charalampidou, director of financial performance, Resense
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■ Many spa managers may have difficulty relating KPIs to everyday business
he spa and wellness industry is exceptional at creating amazing experiences and improving the lives of our guests ... but are we equally good at taking care of our owners and investors? Guest focus is natural for spa and wellness people – their typically intuitive and kinaesthetic nature is often what attracted them to this industry. But for the same reason, ROIs, IRRs and KPIs are not always in spa managers’ comfort zones. As the world becomes more competitive and our clients demand higher financial returns on their investments, how do we deliver? Our industry continues to discuss – and even argue about – the benefits of KPIs and terms such as yield management. I believe the problem is that many – though not all – spa managers may have some difficulty relating these indicators to everyday business in their spas. 78
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The reason we still argue about the benefit is that we’re viewing them as statistics, rather than indicators. KPIs are tools, and their relevance is how they intersect – and the better business decisions that can be made accordingly to optimise performance. For example, we often calculate treatment room utilisation, but how is that actually useful to the spa manager of an existing facility once it’s built? The intersection between therapist utilisation and bookings turned away is far more interesting for indicating rostering or scheduling deficiencies. As spa experts, it’s our responsibility to provide the right training, and systems that don’t push square pegs into round holes, to equip our spa teams with simple, translatable business analysis and techniques that minimise costs, maximise revenue and ensure their assets perform well for their owners and investors. www.spahandbook.com
Industry InsIghts (MentAl Wellness)
“An exciting picture is emerging from this broad-spectrum view of paths to mental wellness”
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Professor gerry Bodeker, PhD, Department of Epidemiology, Columbia University; and Green Templeton College, University of Oxford
s recently as a few decades ago, it was thought that adult development largely froze in late adolescence and that any growth in mental and emotional capacity during adulthood was marginal. Subsequently, a wealth of neuroscience and cognitive research has shown this to be a serious underestimation of the potential for adults to continue their development throughout their lives. New findings on the connection between gut microbiota and the brain has given rise to the term ‘gut-brain axis’ and nutritional and probiotic solutions to mental health and wellness are currently being studied. New evidence suggests that the shortening of our telomeres across the lifespan can be reduced and that we can actually increase their lengths. Telomeres are the caps on our DNA, which are shortened by stress, inflammation and ageing, leading to cellular degeneration and a shortened lifespan, resulting in conditions such as cancer and depression. Strategies for lengthening telomeres include a healthy and anti-inflammatory diet, regular exercise, clean air and healthy sleep, alongside the mental paths of positive thinking, gratitude and mind-body techniques such as meditation, yoga or qigong, as well as a supportive and nourishing social environment.
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Regular connection with nature has been shown to increase mental wellbeing and research on ‘earthing’ has found that having the feet in contact with the earth is associated with enhanced immune functioning, wound healing and the prevention and treatment of chronic inflammatory and autoimmune diseases. An exciting picture is emerging from this broad-spectrum view of paths to mental wellness. The most microscopic levels of our lives – our telomeres, the microbes in our gut and their influence on our brain – through to the effects of inner development techniques, such as meditation and the influence of our social environment, all are available as a portfolio of pathways to mental and physical wellness. ● ■ Strategies for lengthening telomeres
include a healthy, anti-inflammatory diet SPA BUSINESS HANDBOOK 2017 – 2018
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PROMOTION: GLOBAL HALOTHERAPY SOLUTIONS
The benefits of halotherapy True halotherapy disperses salt in the form of a dry aerosol, which makes it easier to absorb through the skin or inhale into the lungs. Steve Spiro, founder at Global Halotherapy Solutions, explains more
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alotherapy, the use of salt vapours to treat respiratory problems, skin complaints and stress issues, is often confused with Himalayan salt therapy. While similar in concept – both use salt for therapeutic benefit – the therapies are completely different in execution. Himalayan salt treatments involve exposing users to salt through a salt wall or salt crystals. This kind of salt therapy does have some benefit, but is thought to not be as effective as halotherapy. Halotherapy, however uses a halogenerator, a machine that crushes salt and disperses it in the form of a dry aerosol. This
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obstructive pulmonary disease, bronchitis, cystic fibrosis, asthma, sinusitis, hay fever and other airborne allergens. It can also ease the symptoms of acute or chronic respiratory illnesses, viral infections and chronic, ear-nose-and-throat illnesses. Halotherapy can also be used to treat skin conditions, including acne, psoriasis and eczema. Aerosolized salt has both antibacterial and anti-inflammatory properties that can reduce swelling and redness, prevent acne from forming and provide relief from irritation. Other reported benefits of halotherapy include increased steve spiro, founder, Global Halotherapy solutions energy levels and mental alertness, and a reduction in allows the salt to be absorbed into stress levels and headaches. the skin and inhaled into the lungs, “Halogenerators produce halotherapy where it can deliver the most benefit. by crushing pure, pharmaceutical salt into micro-particles that go deep into the lungs and on the skin,” explains Steve Spiro, Benefits of halotherapy n The Halo FX founder and managing partner at Global is a lightweight When inhaled as an aerosol, salt Halotherapy Solutions (GHS). “Without a halogenerator with a can ease the symptoms of chronic halogenerator, it’s just not halotherapy.” small footprint respiratory problems, including: chronic
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Halogenerators produce halotherapy by crushing pure, pharmaceutical salt into micro-particles that go deep into the lungs and on the skin
n The Halo FX can be used in massage rooms, lounge areas and movement studios, making it ultra-versatile
The latest technology GHS has recently launched the Halo FX, a sleek, lightweight halogenerator that provides an authentic halotherapy experience. The Halo FX has a small footprint, is easy to install and features a number of different settings. It has also been certified by Underwriter Laboratories (UL), an American company that ensures safety standards in electronics. “The Halo FX can be put into massage rooms or lounge areas, or movement www.spahandbook.com
studios,” says Amy McDonald, spa and wellness advisor at GHS. “This allows operators to use the space available to earn revenue, and offer classes in a room that has the added health benefits of halotherapy.” GHS offers pre-built salt cabins, booths, beds and the low-priced, portable
HaloFX Mini, which features shorter treatment times – perfect for time-starved clients – and requires no additional labour to operate to earn incremental revenue. l
For more information visit www.halotherapysolutions.com
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Industry InsIghts: Wellness 2020
10 wellness predictions for 2020 – and beyond Marc Cohen, who leads the Wellness discipline, school of health and Biomedical sciences, at rMIt university in Melbourne, Australia, outlines his predictions for the future of wellness – and the implications for spas
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t is always treacherous to make predictions and, in a world where change is occurring at such a rapid pace, the only certainties are that the future will be radically different and that any current forecasts are likely to flawed. Dramatic shifts in human demographics, climate and computer intelligence, together with new technological innovations, renewable energy systems and unprecedented human connectivity, will combine to create a future that’s far beyond the realms of our current thinking. However, though predictions are difficult to make, the following list is based on current trends that are likely to continue into the near future and impact the spa and wellness industry by presenting opportunities and challenges that spa owners and operators may benefit from considering.
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AI CONSULTANTS & VIRTUAL WELLNESS
Artificial intelligence will evolve to create personal AI wellness consultants that design programmes informed by vast data sources, including genetic, microbiome, biosensor, psychometric, geographical exposure and social-connection data. Virtual reality will also move into the wellness world with virtual experiences and getaways to exotic locations, both real and imaginary. Together, virtual reality and AI will power immersive games using real-time biometrics that take us places we have not yet imagined. This will provide spas with the opportunity to create unique experiences and treatments based on guests’ personalised data. It will challenge spas to adapt their wellness offerings to VR environments and it will also challenge spas to provide exhilarating and nurturing real-world experiences that can compete with VR experiences available elsewhere.
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THE POCKET LAB
The power of smartphones will be leveraged to revolutionise personal medical testing. Sophisticated technologies – currently only available in specialised labs with multi-milliondollar equipment – will become available to everyone, at minimal cost. Expect to see new low-cost nano-biosensors and devices that collect and analyse our blood, urine, sweat and tears, and measure the quality of our food, water, environment and overall health. This will provide the opportunity for spas to compete with conventional medical services and offer evidencebased services that positively impact guests’ health metrics. Personal wellness metrics will also challenge spas to monitor their guests’ wellbeing and response to treatments, as well as to interface with existing and future medical data and record-keeping systems. www.spahandbook.com
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DEEP NATURE
The healing power of nature cannot be overestimated, but nature will become an increasingly valuable resource. As much of the planet is now a tourist destination and true wilderness no longer really exists, people will seek out immersion in ‘deep nature’ that is far away from technological and industrial influences. People will become more attuned to the variability, beauty and fragility of local flora and fauna and the changes humans are imposing on these environments. This will put pressure on natural environments, and on the operators who struggle to preserve nature in its pristine state while coping with the impact of more and more people. Designers and architects will be challenged to create and reproduce seemingly natural experiences in urban environments in order to satisfy our inherent biophilia.
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MAKING PEACE WITH THE NATURE WITHIN
The war on microbes that has been raged with antibiotics, chlorine, pesticides, disinfectants and preservatives is coming to an end. We now recognise that 99 per cent of the genetic material in our bodies belongs to the bacteria in our gut – and is vital for health. Expect to see greater emphasis on microbial ecosystems and the benefits of pre- and probiotics, fermented foods, vaginal births, contact with healthy soils, and the use of stool transplants for a range of medical conditions. This increased understanding will provide opportunities to create microbial-based products. A growing understanding of the ‘bathing biome’ will lead to microbial-based water treatments and spas will need to provide hygienic environments while minimising the use of disinfectants.
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THE SOUND OF WELLNESS
Sound is all around us and inside us, yet the dominant ambient sound in most urban environments is the hum of industrial noise. Expect to see a greater emphasis on natural soundscapes, with music replacing televised news in waiting rooms and wellness offerings that include true silence. Also expect a greater use of music as medicine, sound therapy devices and an emphasis on the personal benefits of singing, playing music and the sounds of nature. There will be opportunities for musicians to create healing music that engages us in new ways. It will also challenge architects to minimise or counteract ambient noise in the urban environment and (re)produce true silence, which can be used as a blank canvas for conscious soundscapes.
The appeal of ‘deep nature’ – far away from everyday influences – is increasing
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Industry InsIghts: Wellness 2020
6
DANCE, CHANT & GET HIGH
As people move into a virtual, technologydriven world, they will increasingly seek down-to-earth experiences inspired by indigenous wisdom and cultures. Expect to see a rise in shamanic practices that use traditional foods and plant-based medicines, such as medicinal marijuana and ayahuasca (an Amazonian ceremony brew used as a traditional spiritual medicine), along with a resurgence of ancient rituals such as sweat lodges, chanting, drumming and ecstatic dance. The inclusion of such practices presents an opportunity for spas to create safe spaces for guests to experience extreme emotional catharsis and deep personal transformation. Spas will have to provide therapists who are skilled in dealing with intense situations and coping with potential adverse reactions. Challenges around legal and licensing issues, and issues of cultural appropriation and authenticity, could also arise.
shamanic-style practices could become popular
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spas should take the lead on water quality
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HOW WET IS YOUR WATER?
The value of pure flowing water will increase and become recognised as a wellness resource. People are now realising their drinking water is often contaminated with heavy metals, pesticides, pharmaceutical drugs and other industrial contaminants. Expect to see smartphone compatible water-test kits; new water harvesting, filtering and purification technologies; and more attention to water quality in food outlets, bathing facilities and wellness locations. An emphasis on water as a wellness resource provides opportunities for spas to promote the unique qualities of their water and deliver on the promise of ‘health through water’. It also challenges spas to seize a leadership position in regard to water quality and reduce the use of pollutants by measuring, monitoring and managing the quality of the water used in their facilities and communities.
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UP IN THE AIR
Air quality is becoming an increasingly important issue, both locally and globally. Air quality is vital for optimal health and brain function and – as more people realise that traffic pollution kills more people than traffic accidents – we’ll see more people vacating cities to escape the toxic air. Also expect to see new air-filter technologies, indoor air quality meters and metrics, and fitness centres and other wellness locations that highlight air quality in their offerings. Awareness of air quality provides an opportunity for remote locations that offer fresh air to capitalise on this precious resource, and will challenge urban spas to provide fresh air havens using the latest air-purification technologies. It will also prompt spas to consider going beyond aromas and signature smells, and move to design treatments around specific air-quality measures. www.spahandbook.com
Wellness will become increasingly political, with governments taking up the challenge to measure and administer wellbeing
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WELLNESS POLITICS
Wellness will become increasingly political, with governments taking up the challenge to effectively measure and administer wellbeing and align policies with human health, rather than economic health. This is likely to play out in levies on sugar, alcohol, tobacco and fast foods, and policies around health and wellness insurance, workplace wellness incentives, vaccines, food labelling and environmental pollutants. The politics of wellness provides an opportunity for spa services to become incorporated into workplace wellness programmes, government health insurance schemes and community-based health programmes. Spas can also try to enhance the quality of political decisions by championing the inclusion of wellness activities and experiences in the political process – and engaging politicians in nurturing their own wellbeing. www.spahandbook.com
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THE CROWD IN THE CLOUD
Wellness is about ‘we’ not ‘I’. With most people owning a connected mobile device, we can expect to see a surge in social media use and peer-to-peer initiatives that harness geographical information systems, sensor technologies and cloud-computing platforms. This leads to crowd-sourced and crowd-funded wellness maps that transcend political boundaries, highlight resource gradients and hold corporations and governments to account. A greater reliance on crowd-based information will extend platforms like TripAdvisor and create opportunities for spas to expand their client base and engage in more meaningful dialogues through crowd-sourced treatments and viral wellness campaigns. This will challenge spas to interface between communities, corporations and governments, and promote trends that foster a global wellness culture.
Government involvement in wellness will increase, with levies on sugar, alcohol and fast food likely, along with policies on food labelling
n About the author: Professor Marc Cohen leads the Wellness Discipline in the School of Health and Biomedical Sciences at RMIT University in Australia. He has recently completed research on the effects of acupuncture on acute pain (see SB17/3), as well as an extensive survey on the effects of thermal bathing (see SB17/2). He is currently conducting global surveys on sauna use and the Wim Hof Method. He also heads up the Global Wellness Institute’s Global Retreat Study and will focus his research next year on the physical and mental effects of destination spa retreats. Email: profmarccohen@gmail.com spa business HanDbOOK 2017 – 2018
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Industry InsIghts
Waking up to wellness Africa has flown under the radar in the spa industry, but with many countries now focused on health and wellness tourism, that’s about to change. Elaine Okeke Martin tells us more
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not create a gap between the two. Tourism plays a critical role in achieving water access and security, as well as hygiene and sanitation for all, but hotel development needs to be regulated to ensure that hotels and resorts do not siphon off – quite literally – much-needed water from local communities.
here’s an energy you feel in Africa from the light, the earth, the air, the rain – and you really feel alive when among lions. Africa can offer guests spa treatments while they look out to elephants grazing the trees.
One to watch South Africa, Egypt, Mauritius, Kenya, Morocco and Tanzania all have well-established spa industries, but Kenya is one to watch; it has a government goal for 2030 that includes a budget dedicated to medical and wellness tourism. The Kenya Tourism Board has recently launched a joint venture with Kenya Airways to promote the country, and Kenya’s largest infrastructure project since independence in 1963 – a US$3.8bn Chinese-built high-speed railway, the Madaraka Express – has just launched, connecting the port city of Mombasa with the capital of Nairobi. The train travels through two national parks, and tour operators plan to use it as a tourism booster.
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SWAA’s role
elaine Okeke Martin, founder & president, spa & Wellness association of africa
Sustainable and Responsible Tourism – signed last year by 20 countries – and its goals for 2030, which are an obligation to reflect on the connections between tourism and sustainable development. Good health and wellbeing is a factor that countries in Africa must look at. Defining the health of both locals and tourists is important, and we must
The Spa and Wellness Association of Africa is a non-profit organisation that aims to develop and maintain internationally recognised standards and to improve the knowledge and technical skills of all spa and wellness professionals. SWAA is now becoming a coalition for African countries, and works to promote Africa as a wellness destination. We consult various government departments as well as national associations in the African spa and wellness industry. We support tourism boards to see how we can help them set up budgets for wellness tourism. Some African countries – including Tanzania, Kenya, Nigeria, Ghana, Tunisia and Mauritius – have targets for 2030 that include medical and wellness tourism budgets. We can see that the interest is there, and industry figures like those laid www.spahandbook.com
We’re starting to collect data on local treatments and African medicinal plants
Guests can enjoy spa treatments while they look out at wildlife and stunning scenery in africa
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Industry InsIghts
Some African countries – including Tanzania, Kenya, Nigeria, Ghana, Tunisia and Mauritius – have targets for 2030 that include wellness toursim budgets
out by the Global Wellness Institute (GWI) help governments look at ways to develop the sector and promote their countries.
Education and standards We’re planning to develop standards for African indigenous treatments, as we start to collect data on local treatments and African medicinal plants, with the support of the GWI Africa Wellness
Initiative. Our networking events, held in different countries each year, provide a place where members can come and train, and we soon plan to have education providers available on our online platform so people in Africa can access the online training for just US$5-$10. We’ve made it mobile-friendly, so we can reach rural areas, where people might not have access to computers, but will
Source: Global Wellness Institute
North African spa market at a glance
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have cell phones. We hope to launch this programme by mid-2018. SWAA Unbuntu Education is an initiative within SWAA that helps to certify therapists and supports spa managers or directors through educational programmes. It also supports spas, wellness centres, beauty academies and schools in Africa with accreditation. Additionally, it provides a platform for less fortunate people in Africa who want to join our industry, giving them a start either through a SWAA-accredited school or spa.
Top in wellness tourism
Top spa markets
Top springs thermal/mineral
Africa rising
Morocco: 2.5 million wellness trips worth US$1.5bn Tunisia: 500,000 wellness trips worth US$321m egypt: 400,000 wellness trips worth US$307m
Morocco: 1,785 spas with US$244m in revenue Tunisia: 196 spas with US$76m in revenue egypt: 362 spas with US$67.5m in revenue
Tunisia: 74 establishments with US$67m in revenue algeria: 166 establishments with US$36.7m in revenue Morocco: 11 establishments with US$13.4m in revenue
Africa is waking up to wellness, and the diaspora has created a demand not only on the continent, but also internationally. Companies today need to cater to African skin types and demands, but that awareness is growing; just seven years ago, skincare companies weren’t
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The continent offers vast natural resources and opportunities to create authentic, indigenous experiences
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Sub-Saharan spa industry
Source: Global Wellness Institute
too keen on adding a woman of colour to their ads, but today, product houses and media have woken up to ‘Africa Rising’. We have several made-in-Africa skincare lines, such as Terres D’Afrique, and the numbers keep growing. Spas in Africa need to raise their standards to be able to cater to the demand from well-travelled wellness tourists seeking international and indigenous treatments. We can’t continue to get by with sub-par standards and expect to compete globally. Africa needs more skilled people, collaborations from governments and businesses to further develop these skills if we want to grow,
■ 2,317 spas (up 23 per cent from 2013-2015) ■ spa revenues: US$1.1bn (up 18 per cent from 2013-2015) ■ Sub-Saharan spas employ 28,911 people (up 18 per cent from 2013-2015) ■ 5.4 million wellness trips taken in Sub-Saharan Africa ■ Wellness tourism expenditures topped US$4.2bn in 2015 (up 14 per cent from 2013)
and we also need to change the way we promote Africa as a whole. The continent offers vast natural resources – from dramatic coastal landscapes to wild safari parks to untapped hot springs – and there’s incredible opportunity to build from that and use Africa’s rich ancestral knowledge to create authentic spa and wellness destinations and experiences. ● ■ About the author: Elaine Okeke Martin is founder and president of the Spa & Wellness Association of Africa. elaine@swaafrica.org spa business HanDbOOK 2017 – 2018
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Industry InsIghts
Global Wellness Institute Initiatives:
tackling key issues for the spa industry In the past year, the global Wellness Institute has doubled the number of industry initiatives it oversees. We take a look at some of their accomplishments
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ne pillar of the non-profit Global Wellness Institute (GWI) is to support a fast-growing number of global industry initiatives, whose shared mission is to drive new global conversations about the most crucial wellness industry markets and solve the most pressing wellness industry issues. And the past year has been a major growth story, with the GWI doubling the number of initiatives it oversees as an “umbrella” organisation. Wellness is a vast and deeply global US$3.7tn industry, but the individual 10-sector markets that it comprises – whether spa or workplace wellness or hot springs – can be fragmented. The “initiative” model allows experts to formulate a topic or mission, create a task force of industry leaders on that particular market or topic, and then empowers people to run with it. The model has proved a great success; the GWI could never accomplish on its own what these 20 expert-led initiatives have done. 90
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introduction by susie ellis, chair and CeO, Global Wellness institute
The initiatives take on a life of their own, meeting regularly to move their projects forward, whether it’s new research or a philanthropic campaign. Every initiative chair and task force member selflessly donates their time and expertise for the greater good of their industry, and generally helps drive more health and wellness in the world. And that’s not always easy for international teams, where a strategy call can take place at 8:00am for one member and midnight for another. Although all 20 of the GWI Initiatives are relevant to the spa industry, the following is a report on nine initiatives that have special connections to spas, from the Global Mentorship Programme to the WORLD Retreat Initiative to Wellness for Cancer. Some have just launched, while some have been running strong for years. In the following pages, each initiative chair describes what their initiative is about, what they’ve accomplished this year, and what’s on the table for the next. www.spahandbook.com
Beauty Meets Wellness Initiative n Mark Wuttke, chair President & COO, Babor North America This initiative was forged in 2017 in response to a new reality: we live in an age where beauty and health are converging in a meaningful way. In previous decades, beauty was tied to superficiality or perceived as “only skin deep”, but that concept is now being replaced by the realisation that we can only be our most beautiful selves when we are in our most healthy state – physically, mentally, socially and spiritually. This leads to an exciting moment for the beauty industry, which must now push the value of beauty and health as partners in the development of being our best. The Beauty Meets Wellness Initiative is focusing on two key deliverables: new research and trends forecasting. These two campaigns will help
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ensure that the beauty and wellness findings intersect and that the message is clear and direct. The research planned will cover diverse topics. Can you have wellness without beauty? What is the impact
of beauty on individual self-esteem and social connection? Are there gender differences in conceptualising beauty? How do specific cultures or belief systems impact the concept of beauty? What is the fallout
This is an exciting moment for the beauty industry to push the value of beauty and health as partners from an addiction to beauty, the “pathology of perfection”? The planned forecasting reports will identify trends for each of the topics above and, more generally, explore how the beauty industry reconnects with the times.
Research topics include beauty’s impact on selfesteem and how culture affects ideas of beauty
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Industry InsIghts Career Development Initiative’s Global Mentorship Program n Jean guy de gabriac, chair Founder & CEO, Tip Touch International A strong focus of the Career Development Initiative – one of the GWI’s very first – has been the Global Mentorship Programme (GMP), which is now in its third year. The GMP was formed to address the lack of welltrained spa staff globally. It matches seasoned executives with at least five years’ experience with up-andcoming professionals in a mentor-mentee relationship. The mentees must have at least two years’ experience as general managers, spa
directors, spa managers, assistant spa managers, lead receptionists or lead therapists. Mentors share their expertise with their mentees and, ideally, the mentorship lasts between three and six months, with one 60-minute call every two weeks. Mentees and mentors are bound by a code of conduct and registered at the Online Mentorship Platform. In the past year, 32 global ambassadors have been named – with approximately 18 more soon to be announced.
The next objective is to create a living, breathing network of spa, wellness and hospitality associations worldwide, which encourages its members to use the GMP as a free benefit. We’re also creating a resource at mentorshipevidence.com, where spa management programmes will donate free online courses to the mentors and mentees. We’re working on a survey for all mentors and mentees, designed to find out what leadership in action means to them.
The Mentorship Programme was formed to address the lack of well-trained spa staff globally
participating in wellness activities. Our group is now working on expanding the team in order to produce a research handbook that will collect the traditional and contemporary wellness cultures from the region, with a publication goal of Q4 2017. Also on deck in the next year will be a series
of roundtables, with resulting white papers and videos made available on the GWI’s Eastern European Initiative web page. The first, very successful, roundtable was held in April 2017 in Riga, Latvia, where the gathered group of experts tackled best practices for wellness in the Baltics.
Eastern European Initiative n Alla sokolova, chair Founder & CEO, Inbalans The Eastern European Initiative was formed about a year ago, and in that time the framework of the working group has been defined. We aim to gather with official ministry representatives, entrepreneurs and practitioners to share wellness best practices from across Eastern Europe. Those practices are rooted in ancient wisdom, yet transformed into 92
modern services to promote a wellness culture that has both local and global appeal. The initiative team, now comprising five experts from the region – from Poland, Romania, Greece, Latvia and Estonia – ran a consumer survey in 2016 to explore the general awareness of wellness in the Eastern European region and to evaluate the limitations and opportunities of actively
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Global Hot Springs Initiative n Amy Mcdonald, chair Owner & CEO, Under A Tree n Mark hennebry, vice chair Board director, Danubius Hotel Group
The initiative plans to map the world’s mineral hot springs
Our mission is to aggregate existing research and to support new studies on the benefits of bathing in geothermal waters In the past year, we’ve focused on increasing awareness of the global hot springs community. There is evergrowing consumer interest in this segment of the burgeoning global wellness economy. To support this effort, our presentation at the Global Wellness Summit centred around the (r)evolution of the hot springs experience, from its ancient cultural beginnings to its current resurgent status. Our panel presented the health benefits and business impact, and discussed how the global community is looking to the future of hot springs. In the next year, our mission is to aggregate www.spahandbook.com
existing research and to support new studies on the health benefits of bathing in geothermal and hot spring mineral waters. We’ll also enhance and promote the wellnessevidence.com resource, which is a portal designed to help people explore medical evidence for the most common wellness therapies. Concurrently, we’ll also be creating a comprehensive and sustainable best practices profile for water sanitation and recirculation. An additional future plan for the initiative is to develop a map of natural mineral hot springs destinations across the world. spa business HanDbOOK 2017 – 2018
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Industry InsIghts
The wellness industry is deeply involved in community-focused healthy living efforts
Social Impact Initiative n Jennifer Cabe, MA, chair Wellness communications leader It’s increasingly clear that we’re all part of one interconnected world, and that we must tap into innovation, knowledge and experience across all sectors 94
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of society to address the challenges of bringing more wellness to more people. The wellness industry is deeply involved in communityfocused healthy
living efforts throughout the world. The recently formed Social Impact Initiative will identify and share the evidence-based, ethical practices and projects that
companies and communities are collaborating on to benefit society. Our first step is to build the initiative team, and we’re recruiting a diverse group of experts to volunteer.
We’ll identify and share evidence-based, ethical practices that benefit society www.spahandbook.com
Wellness Architecture Initiative n Veronica schreibeis smith, chair CEO & founding principal, Vera Iconica Design The Wellness Architecture Initiative was founded in 2016 and the committee is made up of experts from five countries. With wellness architecture identified as a top trend, we’ve had an exciting year. This spring, the initiative launched a survey to gather a collection of sample wellness architecture projects from around the globe. These
projects will then be mapped and promoted to spread awareness that design centred around human health and wellbeing is not a future ideal; it is the focus for leaders today. In the summer of 2017, the initiative hosted a roundtable that facilitated discussions from thinkers across industries whose expertise relates to the built environment. Discussion
London’s bedZeD is a model for low-carbon, sustainable housing
Design centred around human health and wellbeing is not a future ideal; it is the focus for today
included the definition of wellness architecture, how to overcome the dilemma around measuring qualitative aspects of human wellbeing, and tackling other key industry hurdles. Findings will be shared at the Global Wellness Summit in October.
therapies during and beyond cancer treatment to manage symptoms and improve quality of life. Practical and authoritative guidelines are imperative to inform our industry on the use of safe, effective and evidence-based therapies. WFC has assembled a strong panel, representing
wellness industry experts from eight countries – and experts from another 29 countries through the extended network of our medical collaboration. These multidisciplinary experts were assembled at a roundtable hosted this year to develop guidelines for mind-body solutions.
Wellness for Cancer n Julie Bach, chair Executive director, Wellness for Cancer In 2016, the Wellness for Cancer Initiative (WFC) extended awareness and built new bridges with local doctors and cancer organisations in Italy, the UK, India, France and Mexico. And it was in 2016 that we launched the first outreach project to bring
peace and calm to end-of-life individuals living in the ghettos of India, which was set to be replicated in September 2017. WFC will publish desperately needed evidence-based guidelines. Many cancer patients and survivors utilise spa, wellness and integrative
Practical and authoritative guidelines are imperative to inform our industry www.spahandbook.com
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Industry InsIghts Mental Wellness Initiative n Professor gerry Bodeker, Phd, chair Department of Epidemiology, Columbia University, New York; and Green Templeton College, University of Oxford In 2017, the World Health Organization reported that depression is the largest cause of disability worldwide. The World Bank said that “the foregone economic output because of mental, neurological and substance use disorders globally is in trillions of dollars.” Simultaneously, the wellness community has been exploring paths to mental wellbeing, inner fulfillment, and development of qualities such as compassion, wisdom,
joy, generosity, and enlightened leadership. These offer wider choices than the treatment of a conventional mental health framework. They offer ways to move beyond perceived limits towards a realm of human potential that
Our mission for the next year is to identify paths to mental wellness and higher human potential
is grounded in continuing growth – both neurological and experiential. A growing body of evidence lends support to their validity. A group of sixteen experienced wellness practitioners has shaped the Mental Wellness Initiative’s broad-spectrum approach to wellness: from the molecular (microbiome and telomeres) to self-care through yoga, meditation, exercise and
diet, to the wider influences of society and the natural environment in creating conditions for expanding human potential and fulfillment. A newly formed initiative, our mission in the next year is to identify paths to mental wellness and higher human potential, to develop guidelines and curricula, and generate a broad-spectrum body of searchable evidence.
The initiative is exploring a variety of approaches to mental wellness, from molecular to meditative
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Research shows people experience a range of benefits after a retreat
WORLD Retreat Initiative n Professor Marc Cohen, MBBs (hons), Phd, B MEd sc (hons), chair Professor of Health Sciences, RMIT University, and chair, Australasian Wellness Association The WORLD (Wellness Outcomes from Residential Lifestyle Destination) Retreat Initiative’s goal is to assess the health impact of immersive wellness retreat experiences. This builds on previous research done by my group at RMIT University at the Gwinganna Lifestyle Retreat, which indicated significant psychological, physical and cognitive benefits, along with
reduced health symptoms, after a week-long retreat stay. In the next year, we plan to publish a systematic review of the literature to date on health retreat experiences and build a resource website, retreatscience.org. We’ll also undertake a Global Retreat Survey (at retreatsurvey.org) that will be translated into multiple languages and will explore
We’re hoping to make an impact on retreat science, and bridge the gap between the travel, tourism and healthcare sectors www.spahandbook.com
the characteristics, demographics and motivations of people who visit wellness retreats around the world. We will begin collecting data from retreat guests before and after their stay, with follow-ups at six, 12 and 24 weeks, in order to assess a range of physical, psychological, cognitive and clinical measures. We’ve already enlisted the support of a number of retreat
centres, including the Golden Door in Australia, Danubius Hotel Group properties in Eastern Europe, the Body Holiday in St Lucia, Lapinha Spa in Brazil, Sheenjoy in China, and Atmantan in India. And we’re hoping to enlist others, so we can make an impact on retreat science and help bridge the gap between the travel, tourism and healthcare sectors. l
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wellness communities
Living Well
Wellness communities are on the rise as developers, investors, consumers and governments start to see the benefits of living spaces dedicated to health. Jane Kitchen takes a closer look at the growing market
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he Global Wellness Institute (GWI) has estimated wellness real estate to be a US$118.6bn (€107bn, £95bn) sector that’s growing at a rate of nearly 20 per cent, with communities cropping up worldwide. This has spurred a GWI Initiative on wellness communities, as well as the first dedicated research report on the subject, to be released at the 2017 Global Wellness Summit. The GWI Initiative developed a white paper that has helped to define the category. In order to deem a community “well”, it must feature some kind of environmental consciousness, with sustainable development and operating practices; have a commitment to holistic health and wellness; and foster social connections. Spas can feature front-andcentre in these developments, and many include substantial wellness centres on-site. “With the development of this market, spas and the spa
Wellness communities like ReGen include a connection to food production
With the development of this market, spas and the spa lifestyle have the opportunity to serve at the heart of the community
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lifestyle have the opportunity to serve at the heart of the community,” says Mia Kyricos, chair of the GWI Initiative on wellness communities and founder of strategic advisory firm Kyricos & Associates. Finding connections, whether it’s through community activities, spending time in nature or intergenerational living, is something wellness
communities aim to nourish – and that is appealing to developers. Kyricos says she expects the sector to grow. “This isn’t just an underserved market for a select few; it’s a major market opportunity that spans all income levels and geographies,” she says. In the following pages, we highlight some of the biggest communities across the world. www.spahandbook.com
wellness communities - noRtH ameRica
serenBe near atlanta, georgia Opening: in phases, from 2005 Serenbe broke ground on its first house in 2004, and today the community is home to more than 400 residents. Each of Serenbe’s four hamlets have different commercial centres focused on the elements of a well life: arts for inspiration, agriculture for nourishment, health for wellbeing, and education for awareness. The community features a strong connection to nature, with miles of trails connecting homes, an edible landscape and acres of preserved forests and meadows – all with homes specifically designed for community living. Plans are underway for a major destination spa of around 30,000sq ft (2,787sq m) alongside a boutique hotel. Serenbe founder Steve Nygren says he’s creating a “village of wellness”.
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Connection to nature and community are strong at serenbe
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an on-site organic farm is re-localising food production
OLiVeTTe near asheville, north carolina Opening: through 2027 Between 300 and 350 homes are being built along the French Broad River near Asheville, North Carolina, over the next ten years, in a wellness community described as an “agrihood in the making.” Olivette Farm – an on-site organic farm – preceded the development, and is designed to affirm the community’s commitment to re-localising food production. At peak production, the farm will feed 175 families. The community also features edible gardens and landscaping, berry and fruit orchards, and honey bees, as part of its ‘plough-to-pantry’ philosophy. A large portion of the land at Olivette is preserved for hiking trails and green space, with more than 10 miles of interior hiking trails and an eight-acre community park on the French Broad River. “Blue Mind” points are also being developed throughout the community, to create places where people can connect with the water. 100 spa business HanDbOOK 2017 – 2018
GOCO Retreat Temescal Valley will be located next to Glen ivy Hot springs
gOcO reTreaT TemescaL VaLLeY california Opening: 2019 GOCO Hospitality is developing a wellness community next to Glen Ivy Hot Springs, which it acquired last year. GOCO Retreat Temescal Valley will include residences and townhomes, a wellness hotel and a boutique lifestyle hotel. A full-service wellness centre will be on-site with 30 to 40 treatment rooms, thermal experiences and hot springs bathing. Additionally, there will be a medi-spa, fitness centre, yoga and mind/body studios, meeting rooms,
a wedding chapel, community village, farmer’s market, kids’ club, organic farm and experience learning centre, and a hospitality academy and training centre. Wellness programmes and journeys will be offered, with a full-service retreat with doctors and specialist consultants at arrival, a variety of treatments, fitness activities and learning workshops. A wellness restaurant, tea lounge and juice bar will offer farm-to-table cuisine and personalised food menus. www.spahandbook.com
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grOW seattle, Washington Opening: ongoing, from 2012
The emphasis at Grow is on creating a compact, neighbourly community with shared green spaces
Located on Bainbridge Island, a 35-minute ferry ride from downtown Seattle, Grow Community is being developed with a sustainability action plan and a goal of community connection, smaller carbon footprints and increased health and wellbeing. A total of 142 homes are being built in three phases; phase one is complete, and work is underway on phase two. The emphasis is on creating a compact, neighbourly community with shared green spaces, and essential services and facilities located within a short walk or cycle ride of all the homes. When it’s fully developed, Grow will provide more than 50 per cent open space, including myriad garden options for enriched community connection. The first phase of Grow was completed in 2014, and residents have been living there since 2012. In the first three years, residents reported an 85 per cent increase in walking and a 30 per cent increase in cycling, and 65 per cent of residents participated in communal gardening. Three-quarters of households reported improved physical or mental wellbeing compared to where they lived before.
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a sense of community is key at prairie Crossing
Prairie crOssing grayslake, illinois Opened: 1992 First opened in 1992, Prairie Crossing was designed to combine the preservation of open land, easy commuting by rail and responsible development practices, and includes a 100-acre working organic farm. Ten principles established by the community’s founders have guided Prairie Crossing since its inception: environmental protection and enhancement, a healthy lifestyle, a sense of place, a sense of community, economic and racial diversity, convenient and efficient transportation, energy conservation, lifelong learning and education, aesthetic design and high-quality construction and economic viability. The community’s landscape was designed with native plants that purify stormwater and enhance the habitat for wildlife, 10-mile trails for exercising, and a 20-acre lake for swimming, boating and fishing. An edible landscape includes a wide variety of fruit and nuts to harvest. 102 spa business HanDbOOK 2017 – 2018
The Discovery square area aims to position Rochester as the ‘silicon Valley of Medicine’
desTinaTiOn medicaL cenTer rochester, minnesota Project: started in 2014, continuing for 20 years Destination Medical Center is a US$5.6bn, 20-year economic development initiative that aims to make the entire city of Rochester, Minnesota, a global destination for health and wellness. The project will see the expansion of the world-renowned medical centre, the Mayo Clinic, and will also provide healthy community features for both local residents and the clinic’s patients and visitors. Public investment of US$585m
will help develop housing in downtown Rochester, near Mayo Clinic, as well as health and wellness activities. The Discovery Square area borrows from Mayo Clinic’s integrated care model to create an integrated district founded in the principles of translational medicine, and aims to position Rochester as the “Silicon Valley of Medicine,” bringing doctors and researchers together and driving job growth. www.spahandbook.com
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LaKe nOna Orlando, florida Opening: ongoing, from 2000
Community programmes, social connections and group activities are all part of Lake nona
PHOTOS: JOHN DOLAN
bike-sharing is one way Lake nona encourages healthy living
Lake Nona, near Orlando, Florida, is a collaborative effort between Florida Hospital and University of Central Florida, and is home to the Lake Nona Institute, a non-profit, community-focused organisation with an aim to inspire healthy, sustainable communities of the future. More than 50,000 people lived there as of 2015, and estimates have the population at 75,000 to 100,000 by 2020. The 17-square-mile planned residential community near Orlando is a “living laboratory,” designed to feature clusters of innovation and centres of excellence in health and wellbeing, sports, human performance and education. The design incorporates trails, bike sharing, green space, community programmes and group activities. Lake Nona is also home to the Johnson & Johnson Human Performance Institute – where executives and athletes learn how to improve their health, energy levels and mental sharpness – and the Sanford-Burnham institute, which conducts research on obesity, diabetes, and cardiovascular disease. Lake Nona anticipates adding a medically integrated fitness centre and a hotel with a spa and wellbeing centre. Spa consultancy WTS International has worked on the analysis and planning for the proposed Lake Nona Spa, which will include a “concept without borders.”
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Tres santos is described as ‘an intimate mindful living village’
Tres sanTOs Todos santos, mexico Opening: ongoing, first phase, 2017
gOcO reTreaT daWsOn LaKe West Virginia Opening: unconfirmed
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Located in the historic coastal fishing and farming town of Todos Santos, Tres Santos is described as “an intimate mindful living village”. The development includes a 3.5-mile bike and pedestrian path connecting the village to the beach, as well as a 1.5-acre organic town garden with winding paths, an orchard and farm-to-table restaurant.
Tres Santos includes outdoor wellness activities such as surfing, yoga, biking, walking, swimming and trekking. While it doesn’t yet have plans for an on-site spa, Elizabeth Shapiro, a spokesperson for the development, says they are in talks with several spa operators and “that’s definitely something we’re interested in doing.”
GOCO Hospitality is creating a GOCO Retreat across 750 acres (304 hectares) in the West Virginia countryside, not far from Washington, DC. The project focuses heavily on the area’s natural mineral springs, and will include both a 70-bedroom wellness hotel and 150 houses. Ingo Schweder, GOCO Hospitality CEO, said he expects the homes to attract busy city dwellers in Washington, DC, or Charlotte, North Carolina, who are looking for a second-home escape.
An on-site 4,000sq m (43,056sq ft) spa will include mineral spring bathing and other wellness activities, including canoeing, hiking, biking and horseback riding, will be incorporated in the Retreat. Schweder said he is also in talks with a DC-based sustainable think tank to be anchored to the Retreat, and that he expects the location to be a space for politicians to escape for off-site meetings. The Retreat is in the masterplanning stage; an opening date has not been set. www.spahandbook.com
wellness communities - asia
sangHa suzhou, china Opened: 2017
sangha includes a wellness hotel, 6,000sq m spa, on-site living and a learning campus
New York City-based architecture practice Tsao & McKown recently designed Sangha, a 19-hectare (47-acre) luxury wellness retreat along Yangcheng Lake, located just outside Suzhou, China. The health-focused lifestyle resort includes a 69-bedroom wellness hotel, a 6,000sq m (64,583sq ft) spa, a learning campus, as well as a collection of four-bedroom residential villas and apartments. The wellness hotel offers a platform for wellbeing works, including an integrated medicine assessment and treatment centre, mind-body practice, coaching and counselling, spa, medi-spa and mindful dining. The spa offers treatments ranging from massages to colonics, as well as a hammam, wet spa, steam room, saunas and night walks.
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Destination spa Management provides concept planning for the project
The retreat will deliver integrative wellness programmes
Q’ in WeLLness
gOcO reTreaT uBud
Hainan, china
ubud, indonesia
Opening: late 2018
Opening: early 2018
Q’in Wellness, located on the island province of Hainan, China, will include 1,000 homes, a residents club, a 110-bedroom resort and a 10,000sq m (108,000sq ft) spa. Destination Spa Management (DSM) provided concept planning for the project and will manage the wellness space. Spa services will be sold as allinclusive packages to make them easier for clients to understand. Packages will consist of diagnostics; holistic health, Traditional Chinese Medicine (TCM) and international rejuvenation medicine; physiotherapy; fitness/spa; beauty/grooming; and non-invasive cosmetic procedures.
GOCO Retreat Ubud will be set on a 18-hectare (44-acre) site and will include 76 wellness real-estate units as well as 83 retreat guestrooms. A substantial wellness centre with 45 treatment rooms, as well as consultation rooms, TCM rooms, an ayurvedic centre, nursing facilities, a medi-spa, fitness studios, outdoor salas and an extensive outdoor rainforest bathing area will be on-site. The Balinese retreat’s wellness amenities are being built to green building standards, with a design that minimises the need for air-conditioning. Air purification systems, water purification, lighting designed to work with the body’s internal clock, and encouragement
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of general physical activity are all present in the project’s design. Also on tap are a wellness restaurant, tea lounge, thermal bathing, café, farm-to-table restaurant, food stalls, cultural gallery, retail outlets, cooking school, artists’ studios, aromatherapy distillery, organic farm, organic gardens, amphitheatre, kids’ club and jogging and bike trails. The retreat will deliver integrative wellness programmes and use professional consultations to prescribe specialty treatments, along with focused nutrition and exercise. Treatments will combine Asian traditions and knowledge with contemporary Western medical science. www.spahandbook.com
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Goco Retreat Khao Yai will be located in Thailand’s wine country, north of bangkok
gOcO reTreaT KHaO Yai Khao Yai, Thailand Opening: Q4 2017 Global spa and wellness company GOCO Hospitality is creating a mixed-use wellness community in Khao Yai’s wine country, two hours north of Bangkok. The community will be managed by GOCO and will include a 36-suite wellness retreat along with 48 wellness condominiums and 159 condominiums and large-scale residences. GOCO Retreat Khao Yai will also offer a retail village and community park. Bangkok-based Tierra Design is also working on the project.
unnamed PrOJecT Vietnam Opening: 2019
The project is set along five beaches
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Destination Spa Management is working on an as-yet unnamed project in Vietnam with a focus on both education and health. The project will include a detox resort, a family resort, a school for village children (which will teach
both English and hospitality skills), 45-60 houses, and a town square. The housing will use WELL building standards, and wellness facilities have been designed in such a way that they can be accessed by residents, but retain an element of privacy for the resort guests. The town square will feature handicraft workshops and Vietnamese cooking lessons. Other features include an on-site organic farm and a distillery for aromatherapy based on Vietnamese traditions. spa business HanDbOOK 2017 – 2018 107
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The development will have views of the famous sellin pier
gOcO reTreaT KaiserHOf rÜgen rügen, germany Opening: 2018 GOCO Hospitality has plans to develop a GOCO Retreat on the German island of Rügen, located on the Baltic Sea coast and known for its sandy beaches, quiet lagoons and dramatic peninsulas. Subject to planning permission, the GOCO Retreat Kaiserhof Rügen will be located on a hill in the southeastern part of the island, on a site originally owned by the Prussian statesman Otto von Bismarck. Designed by Berlin-based Frank Architectural Design, the mixed-use wellness development will include a 50-bedroom wellness retreat and 54 wellness condominiums, and will offer views over the famous Sellin Pier and the Baltic Sea. The 3,544sq m (38,147sq ft) on-site wellness centre will include 42 treatment rooms, heat and water experiences, a medi-spa, gym, mind and body studio, health restaurant, tea lounge, library and meeting and learning spaces. 108 spa business HanDbOOK 2017 – 2018
a growing population, increasing urbanisation and scarcity of resources have inspired ReGen
regen ViLLage almere, the netherlands Opening: 2018 ReGen Villages is a tech-integrated real-estate development company that’s creating a new kind of wellness community – a regenerative model for eco-communities with self-sustaining energy and food. The first pilot community is being developed in Almere, the Netherlands, with 300 homes, and other developments are also being considered across Europe, in Sweden, Denmark, Norway, Germany and Belgium. The idea for the communities is to address the challenges of a growing
population, increasing urbanisation, scarcity of resources and the growing global food crisis – as well as reducing the global CO2 emission and reducing burdens on municipal and national governments. ReGen aims to create a sense of community, reconnect people with nature and consumption with production, and restore biodiversity to the surrounding landscapes. “We like to think of ReGen as the Tesla of ecovillages,” says founder James Ehrlich. “We want to make it easy, convenient and accessible to choose a sustainable lifestyle off the grid.” A community centre will include a piazza kitchen and space for yoga, meditation and other kinds of wellness curricula, and there could be opportunities for spas to be part of the planned community. www.spahandbook.com
wellness wellness communities communities - euRoPe - asia
Kemeri ParK Jurmula, Latvia Opening: first stage, 2018 Latvian wellness consultancy Inbalans Group is working together with Linser Hospitality, Moscow-based international development company Griffin Partners and Jurmula City Council to develop a substantial wellness community in Latvia’s Kemeri National Park. The wellness community, located just west of the capital of Riga, will include
LLaneLLi WeLLness and Life science ViLLage carmarthenshire, Wales Opening: late 2019
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a five-star hotel with a 1,500sq m (16,146sq ft) spa, due to open in 2018, as well as a wellness clinic comprised of multiple historic buildings with a focus on balneotherapy treatments, which is due to open in 2022. A public/private investment plan has been set up to revitalise the existing community, adding in activities and infrastructure to promote wellbeing and community living. Bicycle and walking routes will also be developed, and the city infrastructure will be developed using evidence-based principles of healthy communities.
The Welsh government is funding a master plan for a wellness village in South Wales. The Llanelli Wellness and Life Science Village is just one of a number of projects being delivered through ARCH (A Regional Collaboration for Health), a partnership between three local university health boards. Llanelli Wellness Village will include an education centre to deliver training and skills development in the wellbeing
The five-star hotel is being created in a historic building in Kemeri national park
arena; a wellness hotel; a sports and wellbeing centre; and an Institute of Life Science (ILS) focusing on near market-ready research and innovation and business facilities. There will also be communities focused on healthy living, rehabilitation and respite, including suitable living environments for people with disabilities to live with their families. A community health hub offering primary and community care will also be on-site. spa business HanDbOOK 2017 – 2018 109
wellness communities - middle east / afRica The community will include nature trails, yoga and therapeutic and medical centres
BLue rOcK ViLLage cape Town, south africa Opening: unconfirmed A car-free village in Cape Town is envisioned as “a pioneer for an exciting new standard of living.” The project is worth an estimated R14bn (US$900m, €790.5m, £631m) and will include luxury apartments, boutique shops, cafes and restaurants, a hotel, a spa centre offering therapeutic treatments, and a multi-functional ‘Life Style Centre’ hosting concerts, operas and markets. Wellness will be high on the agenda, with the outdoor design emphasising the planting of trees and greenery. Landscaped trails will encourage walking and facilities including a gym, yoga centre swimming pool, and therapeutic and medical centres are planned.
WOrLdcare WeLLness ViLLage dubai, uae Opening: 2020
110 spa business HanDbOOK 2017 – 2018
The developers of Dubai Healthcare City – a health and wellness destination occupying over 37 hectares (92 acres) – plan to create a WorldCare Wellness Village. Located in Al Jadaf Dubai, the village will contain 810,000sq ft (75,200sq m) of built-up area with holiday villas, personalised spas, sports venues and other health facilities. The village will be anchored by a 100,000sq ft (9,200sq m) Wellness Centre focusing on prevention and management of diseases
and ailments, offering comprehensive medical programmes built around patient education and lifestyle change. The centre will bring together wellness concepts and specialised services such as rehabilitation, counselling, sports medicine and elderly care. The eco-friendly spaces will serve wellness and rehabilitation needs through features such as therapy zero-gravity pools, spas, and rigorous exercise and diet facilities. l www.spahandbook.com
spa business 2 0 17 - 2 0 18 H A N D B O O K
RESEARCH ROUND-UP Global: Evolving Marketplace
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North America: Retail Therapy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p116 Global: Skin Deep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p120 Middle East: Competition Heats Up . . . . . . . . . . . . . . . . . . . . . . . . . . . p122 Global: Growing Well
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North America: Generation Next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p132 North America: Forging Ahead
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Research: Worldwide
Evolving marketplace Data from the latest Global Wellness Economy Monitor shows healthy growth in the industry. Ophelia Yeung highlights the study’s key findings
F
igures from the 2016 Global Wellness Economy Monitor show that the global spa and thermal/ mineral springs industries continue to grow, evolving with consumer preferences in a dynamic wellness economy. The current and future state of the wellness economy is strong, propelled by consumer and demographic trends that are fuelling increased spending on both health and wellbeing.
Spas earned US$77.6bn in revenue in 2015
112 spa business HANDBOOK 2017 – 2018
Research study 1
THE SPA ECONOMY The Global Wellness Institute (GWI) estimates 121,595 spas were operating worldwide in 2015, earning US$77.6bn (€70.1bn, £50.8bn) in revenue and employing more than 2.1 million people. When measured in US dollars, industry revenue expanded 2.3 per cent annually
since 2013, adding US$3.5bn during the period from 2013 to 2015. However, when the figure is reported in euros, revenue growth was an impressive 11.9 per cent annually from 2013 to 2015, growing from €56bn to €70.1bn. The difference is due to the appreciation of the US dollar against the euro during this time. To grasp the scale of the industry’s growth, it might be more illuminating to consider the 16,005 new spas worldwide and the 237,424 new employees who have joined the industry since 2013. The largest growth in the number of spas and revenues occurred in the hotel/ resort spas category. This is because most 4-star properties and many 3-star properties have been adding spa services as they have quickly become an amenity expected by guests, even at the mid-tier level. In many of the mature spa markets, the growth in the number of spas reflects the addition of spas to existing hotel/ resort properties as much as, or more than, openings of entirely new properties. This trend is also decreasing the average size of a spa, as those targeting the mid-tier market tend to be smaller than the flagship spas in higher-end properties. While Europe continues to lead in overall spa revenues, Asia-Pacific www.spahandbook.com
At the Global Wellness Summit, different-sized balls were used to represent the 10 sectors that make up the wellness economy
We project spa facility revenues will rise at a 6 per cent annual rate over the next few years, reaching an estimated US$104bn by 2020. The industry is likely to employ 2.8 million workers by then boasts the greatest number of spa establishments and also added the most new spas between 2013 and 2015.
MARKET GROWTH Not surprisingly, China led the charge, while other emerging markets such as India, Indonesia, Vietnam and Thailand continued to expand. In the mature markets in North America and Europe, spas have continued to grow in number and revenues. Meanwhile, Africa, the Middle East and Latin America also showed robust growth, fuelled by a rising middle class with more disposable income. However, security concerns have www.spahandbook.com
put a dampener on growth in some Middle Eastern and North African countries. The solid growth rates must not mask the challenges faced by spas today. Even with an expanding customer base, spas are facing rising operating costs, skilled labour shortages and competition from new spas and non-spa entities. At the same time, spas are navigating a complex landscape where consumers demand value, quality, specialisation, one-stop convenience, authenticity, differentiation, evidence and results. We project spa facility revenues will rise at a 6 per cent annual rate over the next few years, reaching an estimated
US$104bn (€99.4bn, £84.7bn) by 2020. The industry is likely to employ 2.8 million workers by then and will need an extra 400,000 trained spa therapists and 70,000 experienced spa managers and directors to accommodate this growth. Spa growth also drives a broader spa economy, encompassing not just spas, but also other sectors that support and enable spa businesses, such as spa education, consulting, capital investment, associations, media and events. These related sectors added US$21bn (€20bn, £17bn) to 2015’s US$77.6bn spa revenues to create a US$98.6bn (€94.2bn, £80.3bn) global spa economy. spa business HANDBOOK 2017 – 2018 113
ReseaRch: WoRldWide
Research study 2
The GWi estimates there are 27,000 thermal/mineral facilities worldwide
THERMAL/MINERAL SPRINGS In 2015, we estimate there were 27,507 establishments built around thermal/ mineral springs for wellness, recreational and therapeutic purposes. These facilities are located in 109 countries and earned US$51bn (€46.1bn, £33.4bn) in revenues in 2015. Our research indicates that there is rapidly rising consumer, investor and government interest in springs-based activities, with most establishments experiencing solid growth in both attendance and revenues. Measured in US dollars, the industry added US$1bn in revenues from 2013 to 2015, growing from US$50bn in 2013 to US$51bn in 2015. However, this modest growth trend is deceptive because it is dampened by the recent currency fluctuations. The areas with the largest thermal/mineral springs industries – especially Europe and Japan – saw major currency depreciation against the US dollar from 2013 to 2015, and so the revenue growth rates in these countries were much higher in their local currencies than in US dollars. Converting industry revenues to euros, the thermal/mineral springs
Thermal/Mineral Springs NO Spa Services
industry grew by a robust 10.4 per cent annually between 2013 and 2015 – from €37.9bn in 2013 to €46.1bn in 2015. Most of the world’s thermal/mineral springs industry is concentrated in Asia-Pacific and Europe (94 per cent of establishments and 96 per cent of industry revenues). Japan alone, with its estimated 17,328 onsen, is home to nearly two-thirds of all establishments. But, because of their typically small size,
Thermal/Mineral Springs
37.1% $51 billion
$18.9 billion 20,335 establishments
114 spa business HanDbOOK 2017 – 2018
62.9%
WITH Spa Services $32.1 billion 7,172 establishments
they earn less revenues than China’s hot springs resorts (numbering 2,200). Other top markets include European countries with long traditions of using thermal/ mineral waters for therapeutic purposes. The decline in government subsidies for bathing as cure is driving many businesses to invest in better facilities to attract a younger, self-paying clientele. The world’s thermal/mineral springs establishments include a mix of rustic, traditional bathing facilities, hot springs resorts, hotels with thermal water bathing, thermal waterparks and thermal/mineral water-based sanatoria or health resorts. Establishments that offer value-added spa services – such as massage or facials – earn much higher revenues than those that offer bathing only. Thermal/mineral springs that offer such services (about a quarter of them) tend to be more developed and higher-end, and they account for nearly two-thirds of the industry’s revenues. www.spahandbook.com
The thermal/mineral springs industry is positioned for rising investment and growth, as consumers increasingly seek out the healing and relaxing properties of water and nature Overall, the thermal/mineral springs industry is positioned for rising investment and growth, as consumers increasingly seek out the healing and relaxing properties of water and nature. We project that industry revenues will grow at 4.8 per cent annually from 2015 to 2020, driven by rising consumer interest. Many countries are also including thermal/mineral springs as a major pillar in their wellness tourism marketing and development strategies, such as Greece, Turkey, China, Japan, Chile and Uruguay, among others.
THE WELLNESS ECONOMY The wellness economy encompasses industries that enable consumers to incorporate wellness activities into their daily lives. In addition to data on spas and thermal/mineral springs, the GWI provides original data for the size of the global wellness tourism industry, workplace wellness and wellness real www.spahandbook.com
Rapidly rising consumer interest will help the thermal/mineral springs industry to grow 4.8 percent by 2020
estate. These five industries – combined with five other wellness sectors that we measure using secondary sources – comprise the global wellness economy, a US$3.7tn (€3.5tn, £3tn) market in 2015. The wellness economy now represents more than 5 per cent of global economic output, and it is almost half the size of global health expenditures, which reached US$7.6tn (€7.3tn, £6.2tn) in 2014. From 2013 to 2015, the wellness economy grew by 10.6 per cent (from US$3.4tn to US$3.7tn), while in the same period, the global economy shrank by -3.6 per cent. Wellness economy growth is robust and resilient because it is positioned at the intersection of several major global trends: rising disposable incomes;
the emerging global middle class; the mounting global health crisis; an increasing interest in travel, authenticity and new experiences; and an emerging collective consciousness about the wellbeing of people and the planet. Opportunities are particularly strong for businesses and sectors that aim to help people integrate wellness into their daily lives instead of thinking of it as a luxury activity. As more people around the world turn to wellness-focused activities and lifestyles to mitigate their mounting stress and deteriorating health, we project that spas, thermal/mineral springs and other wellness sectors will continue expanding at a healthy pace – faster than global GDP growth – in the coming years. l n About the author: Ophelia Yeung is a senior research fellow at the Global Wellness Institute. Twitter: @Global_GWI spa business HANDBOOK 2017 – 2018 115
Research: North America
Retail therapy Spa retail is critical not only to profitability, but also to a spa’s overall brand message and vision. Nancy Griffin highlights some of the findings from Contento Marketing’s in-depth retail survey
R
etail sales are an important component of any spa’s profitability, but many spa directors struggle to create a meaningful retail concept and engage their therapists with selling. A new survey, conducted by Contento Marketing, found that only about half of spas are satisfied with their retail concept, and more than half acknowledge that their retail area could benefit from improvement. While this may sound discouraging, it’s an incredible opportunity for skincare brands and consultants to help create more engaging, dynamic retail concepts – and to help shape the future of spa retail. The survey was administered in March 2017 to 400 US-based spa directors, owners and operators. Contento collaborated on the survey design with Ann Patton, principal of Savvy Spas and instructor of the spa retail course at the University of California Irvine Spa & Hospitality Management programme. The goal was to design an in-depth survey on spa retail trends, challenges and opportunities, financial metrics, compensation, sales and merchandising strategies and vendor relations. 116 SPA BUSINESS HANDBOOK 2017 – 2018
Of the 150 survey respondents, 85 per cent were spa directors or managers, and 15 per cent fell in the “other” category, which included owner/presidents and regional, national or corporate directors. Participating properties included Destination Hotels, ESPA, Fairmont, Four Seasons, Hilton, Hyatt, Langham Hotels, Mandarin Oriental, Marriott, Montage, Omni, Ritz Carlton and Rosewood Hotels, Sheraton, St. Regis and Westin. Nearly half (48 per cent) of respondents were resort spas, with hotel spas representing 19 per cent and day spas representing 18 per cent. While the participating properties were US-based, the insights presented are useful for any owner, operator, manager, supplier or consultant seeking baseline metrics and strategies to improve spa retail sales.
Satisfaction with retail operations
More than half of spas surveyed say they have a strong retail concept
Slightly more than half (52 per cent) of spas surveyed responded that they had a strong retail concept and presentation, but only a quarter of the respondents were satisfied with the visual appeal. Overall sales volumes and inventory turn rates showed a similar trend: only one-fifth of respondents were completely www.spahandbook.com
Consider a role for a personal skincare shopper, who designs product-specific, resultsoriented regimes tailored to each guest’s needs
Sixty-five per cent of respondents report an increase in revenues in facial skincare “One of the reasons massage therapists are attracted to on-demand employers is because they aren’t expected to sell,” says Michael Tompkins, executive recruiter at Hutchinson Consulting. Over half (55 per cent) of respondents felt pressure from online sites like Amazon and eBay – which often offer quick home delivery and attractive pricing – yet only a quarter of respondents said that other spas in the immediate areas carrying the same lines created a significant challenge.
satisfied, and 55 per cent conceded that they could be improved. Regarding retail profitability, the results showed that 37 per cent of those surveyed were highly satisfied with their margins, while half said retail profits could be improved.
Retail trends by category Sixty-five per cent of respondents reported an increase in revenues year-over-year in professional skincare for the face, with sales flat for only 8 per cent. Sales for body products were mixed: up for 44 per cent, flat for 40 per cent, and down for 13 per cent. Just over one-third of respondents said they did not offer wellness gifts, books and music, and onefifth did not offer accessories or apparel – perhaps an area for potential new sales.
Table 1: Retail trends by category, January 2015 - January 2016
www.spahandbook.com
Source: Contento Marketing
Challenges Staff resistance to selling is the number one retail-sales blocker, with threequarters of respondents citing it as the biggest spa retail challenge. It’s also increasingly becoming a challenge to retain employees, as many therapists consider themselves healers rather than sellers, and are looking at models that don’t require sales as part of the job.
Michael Tompkins, executive recruiter, Hutchinson Consulting
Category
Sales up
Sales flat
Sales down Do not offer
Professional skincare - face
65%
24%
8%
3%
Professional skincare - body
43%
40%
13%
4%
Wellness gift, books, music
23%
34%
12%
31%
Accessories - jewellery, scarves, etc.
42%
30%
9%
19%
Apparel
42%
25%
12%
21%
Big Five branded spa products
30%
34%
10%
26%
Private label skincare (face)
9%
9%
4%
78%
Nail treatments
14%
37%
15%
34%
Hair treatments
22%
31%
10%
37%
SPA BUSINESS HANDBOOK 2017 – 2018 117
ReseaRch: NoRth ameRica
NEXT STEPS 1. Make retail a priority. Spas with successful retail sales work hard. Make a plan to review your visual merchandising, product mix and compensation strategy. Re-merchandise regularly. Work closely with your vendors to create shelf-talkers, countertop displays, special promotions and guestappreciation events. 2. Measure retail per service. Professional products used in treatments are the current driver of retail for the majority of spas. Savvy spa operators are measuring the amount of retail sold per service, in addition to monitoring their retail sales as a percentage of overall spa revenues. Estheticians and massage therapists have the client’s ear – it makes sense for them to initiate the sale. 3. Train and incentivise all frontline staff. Hire front-desk staff with sales acumen – then pave the way for their success by providing the right tools. Training front-desk and retail staff on selling
techniques and skincare lines in conjunction with licensed staff will become a necessity. “Structuring sales incentives for all personnel will be key to a successful operation,” says Michael Tompkins, executive recruiter at Hutchinson Consulting. 4. Develop multiple retail touchpoints. Resort properties will benefit from telling a continuous product story not only through the spa, but also through the entire property. Think complimentary in-room gift sets, spa products as gifts and pop-up spa events in the lobby, poolside or meeting space. 5. Don’t lose the sale. Selling spa products on your website increases your spa’s profitability by providing a convenient method of re-purchase. If e-commerce is not practical, ask your vendors to drop-ship. “Working with resource partners to create drop-ship opportunities and custom gift sales will be a win-win for spa and vendor,” says Tompkins.
118 SPA BUSINESS HANDBOOK 2017 – 2018
6. Look to day spas for inspiration. Key indicators show day spas outperform resort and hotel spas in retail sales, generating a higher retail-to-service ratio and higher average retail sales per square foot. Resort and hotel operators can learn from them how to grow retail sales and the facial services that drive retail sales. 7. Hire a designated retail associate. “Consider a role for a personal skincare shopper in the spa, who designs product-specific, results-oriented skincare regimes tailored to each guest’s needs. ‘Personal skincare stylist’ could be a retail job role of the future,” says Tompkins.
Ninety-eight per cent of respondents offer a commission structure to therapists and/or front desk staff
“Spas are typically in direct competition for a certain market segment,” says Savvy Spas’ Patton. “It’s essential that spa directors and retail managers, at a minimum, keep abreast of the retail offerings of their direct comp set.”
Sales channels Spa directors report losing sales to websites like Amazon and eBay, yet 70 per cent still don’t offer the ability to purchase online from the spa. Day spas are leading the pack when it comes to e-commerce sales; more than three times more day spas than hotel and resort spas offer e-commerce – 56 per cent of day spas versus 11 per cent of hotel spas and 14 per cent of resort spas. Less than a third of spas work with their vendors to drop-ship, but Patton sees that changing, which will help spas become more competitive with www.spahandbook.com
Re-merchandising Re-merchandising refers to changing products and visual displays to optimise retail mix and sell-through. The majority of spas surveyed re-merchandised monthly (44 per cent), followed by weekly (31 per cent). But, many experts recommend re-merchandising more frequently – even every day. Small, daily changes can have a big impact and keep things looking fresh and new.
Compensation strategies Almost every respondent (98 per cent) offered some sort of commission structure to either therapists and/or front-desk staff, and 64 per cent offered both commission and incentives. In terms of the structure of commission payout, 70 per cent offered a flat percentage payout, 34 per cent offered some type of sliding scale percentage, and 16 per cent offered “pooled” or shared commissions.
Vendor support Overall, respondents appeared satisfied with vendor support. Raising vendor service levels will increase sales and strengthen brand and vendor relationships, but expectations must be realistic on both sides. The key areas for improved vendor support are in the www.spahandbook.com
Graph 1: Resort/Hotel Spa. Percentage of overall revenues from retail sales January 2015 - January 2016
Graph 2: Day Spa. Percentage of overall revenues from retail sales January 2015 - January 2016
14%
5%
5%
16%
36%
5%
21%
9% Source: Contento Marketing
retail sales. “Vendor drop-shipping will become a must for spa retail sales in the future,” she explains. Only 10 per cent of respondents sold spa retail outside the four walls of the spa, representing a significant opportunity to increase revenues. Strategies are needed to sell retail outside of spa; kiosks, pop-up displays and portable rolling retail cases can generate interest in the spa while providing an additional revenue centre.
11%
42%
36%
<10 21-25
11-15 26-30
16-20
areas of in-spa visual merchandising, partnering on consumer-facing events and vendor-sponsored staff rewards.
KEY PERFORMANCE INDICATORS Retail sales versus overall revenues When respondents were asked to benchmark retail sales against total spa revenue, nearly one-third of all respondents reported that retail made up less than 10 per cent of total sales. The highest number of respondents (38 per cent) reported a range of 11 to 15 per cent retail to total sales, and only 2 per cent reported retail-to-service sales of more than 30 per cent.
Retail per square foot By obtaining retail revenues and the square footage allotted to retail space, Contento calculated average retail per
<10 21-25
11-15 26-30
16-20 >30
square foot – the standard performance metrics for retail outlets. According to Patton, industry benchmarks suggest that a good goal for total annual retail sales per square foot is US$1,000 per square foot (€858, £769). Survey results indicate that day spas are proving to come very close to that overall benchmark at US$898 per square foot, while hotel and resort spas are averaging around US$750 per square foot. ● ■ about the author: Nancy Griffin is principal of Contento Marketing, a strategic marketing firm for spas and wellness brands. She is a founding Advisory Board Member of the UC Irvine Spa & Hospitality Management programme and member of the Global Wellness Institute’s Career Initiative. SPA BUSINESS HANDBOOK 2017 – 2018 119
ReseaRch: woRldwide
Skin deep cosmetic services are a fast-growing subsection of the beauty and anti-ageing market, but few luxury hotels are reaping the benefits. Fabian Modena and Matthew Brennan outline the findings from a new study – and the opportunities for the industry
T
Invasive, non-invasive and minimally invasive The cosmetic beauty services industry is commonly divided into three subsections: non-invasive, minimally invasive and invasive treatment or surgery. Minimally invasive procedures can be further subdivided into injectables and energybased and cosmeceutical services. 120 spa business HanDbOOK 2017 – 2018
The us represents the largest market in non-surgical cosmetic treatments
Invasive treatments are surgical procedures that penetrate the skin by either cutting or piercing, such as liposuction, breast augmentation, eyelid surgery, tummy tucks or nose surgery. Non-invasive treatments do not require any penetration into the skin, and also cover a number of diagnostic and therapeutic procedures, including chiropractic manipulation, physical therapy and heat therapy. Minimally invasive treatments are a combination of medical and beauty services, where the treatments may incorporate high-tech skincare and
photo: shutterstock/puhhha
he global wellness economy is growing at an unprecedented rate, and was valued at more than US$3.7tn in 2015. Making up the largest share of this is the beauty and anti-ageing market, which was valued at US$999bn – nearly twice the size of the wellness tourism market (US$563bn). Within the beauty and anti-ageing market is the subsection of cosmetic beauty services. In today’s market, the word ‘cosmetic’ is used to serve the purpose of enhancing or augmenting external beauty, or for perceived physical improvement – and this subsection is growing quickly. Upscale and luxury hotels have an opportunity to capitalise on this, adding revenue with low-cost/high-margin treatments incluidng longevity, aesthetic and detoxification treatments.
result in noticeable cosmetic changes or improvements. This includes injections such as Botox, dermal fillers, lipofilling and microdermabrasion, as well as lasers, chemical peels and cosmeceuticals – a combination of cosmetics and pharmaceuticals.
Medical aesthetic treatments The international medical aesthetic treatment market is expected to rise to US$6.56bn by 2018, led by non-invasive treatments such as Botox, but also including a variation of energy-based services such as radio frequency and laser treatments, driving future medical aesthetic demand globally. The US represents the largest market in nonsurgical cosmetic treatments, followed by Asia and Europe; however, the highest growth rates are being seen in Asia. Minimally invasive treatments are gaining in popularity, as they require little to no downtime, often deliver immediate results and require very small incision or injection sites, resulting in less pain and very few post-procedure complications. The facial aesthetic market specifically is expected to grow at a rate of 9.82 per cent until 2020, and a shift from invasive www.spahandbook.com
Graph 1: Non-surgical - guest preferences 0%
10%
Microdermabrasion
5%
Chemical peel
5%
Photorejuvenation (IPL)
6%
Laser hair removal Hyaluronic acid
20%
30%
40%
9% 21%
Botox
39%
*Source: American Society for Aesthetic Plastic Surgery & Statista, 2016
to non-invasive treatments is already evident. Between 2015 and 2016, the most significant growth rate was for photo-rejuvenation – a skin treatment that uses lasers to treat wrinkles or age spots – which grew 36 per cent and accounted for more than 650,000 procedures in the US. This was followed by hyaluronic acid treatments, which grew 16 per cent.
Key opportunities We believe there are opportunities for upscale and luxury hotels to convert a cost centre into a revenue centre by implementing some medical and aesthetic services, depending on the hotel’s location and its access to relevant supplies. Aesthetic and longevity treatments will cater towards both male and female consumers; however, our research has shown that aesthetic treatments are more popular with women and the longevity services are more popular with men – especially high-net-worth individuals. The longevity treatment service is a low-cost, high-margin opportunity – with margins www.spahandbook.com
above 2,200 per cent. Offering this type of specialised facility within a spa environment creates a niche for hotels to capitalise on this high-margin industry. Detoxification treatments, such as chelation therapy, liver detox and lymphatic drainage, are intravenous therapies that are in high demand with consumers over the age of 36. The demand for energy boosters, such as Myers cocktails, megadose vitamins (MPV) and ozone IV therapy, as well as immune boosters like QRS treatment or mesenchymal stem cell, is booming for consumers aged over 65. Both treatment segmentations represent an attractive – and relatively straightforward – additional revenue centre for spa facilities. There are still unexplored opportunities to implement a number of high-yielding cosmetic treatments within the hotel spa environment, incurring a reasonable investment volume and utilising less than 150sq m (1,615sq ft) of space. Partnering with a third-party provider with a positive track record in aesthetic
The facial aesthetic market alone could grow at a rate of 10 per cent until 2020
treatments is another path to introducing these services, and will guarantee expertise, trained specialists and longstanding supplier and industry relations. This can also help as many specialised treatments require associated licenses. Most luxury hotel spas are not capitalising sufficiently on this ever-growing industry. An efficient implementation with a specifically tailored selection of services will not only elevate the spa facility’s reputation, but it will also open doors to a new customer segment with high disposable income. l
n About the authors: Fabian Modena is a consultant with Horwath HTL Health & Wellness, and Matthew Brennan is the director. Based in Thailand, Horwath HTL offers a range of consulting and management services for hotels and spas. spa business HanDbOOK 2017 – 2018 121
ReseaRch: MIDDLe easT
Competition heats up christopher Lund and Pooja hemrajani of colliers International give a detailed overview of the growing spa market in Dubai
O
ne of the growing trends in the travel and hospitality sector is the rise of the wellness industry. With greater focus on healthy habits and overall wellbeing, hotel spas are beginning to experience the positive impact of this trend. Within the UAE, Dubai’s spa market is in the lead, with more than 200 spas currently in operation, and more than 25 new hotel spas expected to open in the next year. Given the growing significance of spas in the region and the interest from leading operators, Colliers International Hotels (MENA) launched the Dubai Spa Benchmark Report in 2015. The report features 14 key metrics designed to track spa operational performance.
Dubai Spa Market perforMance
The rising popularity of spa and beauty apps offering promotions and discounts has also pushed up competition in the industry. However, 2016’s full-year figures reveal Dubai’s spa market has remained resilient. Average treatment rates grew by 5 per cent, from AED363 (US$99, €83, £75) in 2015 to AED382 (US$104, €87,
Graph 1: Retail revenue contribution* Resorts City hotels 14% 12% 10%
The 2016 market performance report is based on data received directly from a spa panel representing a stock of 321 treatment rooms.
8%
Market performance in 2016
2%
In 2015, the Dubai spa market experienced a 5 per cent decline in average treatment rates, due to increased pressure from new entrants and an increase in price-sensitive customers. 122 SPA BUSINESS HANDBOOK 2017 – 2018
6% 4%
0
13% 11%
11% 11%
11% 8%
2014
2015
2016
* Source: Colliers International
£79) in 2016. Demand for treatments was steady – an average of 24 treatments per day in both 2015 and 2016. Overall, RevPATH (Revenue Per Available Treatment Hour) increased by 2 per cent in Dubai, indicating a small growth in spa revenues. The largest share of demand in Dubai’s hotel spas is generated from the domestic market, representing 45-55 per cent of spa guests. Top source markets include GCC, UK and India, primarily those residing within the UAE. Demand for hotel spas has increased from UAE residents, with both city hotels and resorts reporting an increase in walk-in demand. International demand may represent anywhere between 20 and 40 per cent of guests, and is driven mainly by UK, German and Russian markets. A closer analysis of the data reveals that the growth in spa revenue continues to be driven by Dubai’s resort market. Dubai’s resort spas have been able to recover from the dip in performance observed in 2015, returning to their 2014 performance levels.
Steady demand for resort spas In 2016, resort spas in the sample demonstrated a slight growth in both rate and the number of treatments sold. Resort www.spahandbook.com
photo: shutteRstoCk/Claudia k
Demand for spa treatments has remained steady at an average of 24 treatments per day in both 2015 and 2016
www.spahandbook.com
SPA BUSINESS HANDBOOK 2017 â&#x20AC;&#x201C; 2018 123
ReseaRch: MIDDLe easT
Graph 2: Treatment Revenue Indicators*
treatment revenue generated per therapist utilisation of therapist hours
500
50
35
1500 60%
40
36
300
30
200
20
80% 59%
63%
1000
60% 44%
41%
43% 40%
14
14
12
100
20%
10 422
0
500
2014
408
420
2015 2016 Resort spas
339
326
2014 2015 2016 City hotel spas
124 SPA BUSINESS HANDBOOK 2017 â&#x20AC;&#x201C; 2018
1274
339 0
0
2014
1269
1331
2015 2016 Resort spas
746
735
766
2014 2015 2016 City hotel spas
0
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* Source: Dubai Spa Benchmark Report 2016, Colliers International Hotels (MENA)
37
Therapist utilisation is an important indicator to ensure that a spa is correctly staffed. Itâ&#x20AC;&#x2122;s calculated by dividing the available therapist hours for the given period by the occupied therapist hours. Data from 2016 reveals that the utilisation of therapist hours has increased in both city and resort spas (see Graph 3). Therapist utilisation in city hotel spas increased from 41 per cent to 43 per cent in 2016, despite a decrease in treatments sold, suggesting greater efficiencies in staffing. Resort spas experienced a greater increase in therapist utilisation, from 59 per cent to 63 per cent in 2016, along with a 5 per cent increase in treatment revenue generated per therapist, resulting from an increase in the number of treatments sold per day.
Graph 3: Utilisation Indicators*
average treatment rate average treatments sold per day
400
increasing therapist productivity
from AED326 in 2015 to AED344 in 2016, resulting in a RevPATH growth of 2 per cent from AED43.6 to AED44.6. While both resort spas and city hotel spas have seen an increase in the number of walk-in guests, resort spas have a higher share of in-house guests (61 per cent) than city hotel spas (57 per cent). As a result, resorts benefit from higher spending and bookings from tourists, while resident walk-in guests, often more price-sensitive, tend to look for discounts and seasonal promotions. Retail revenue contribution showed a greater decline in city hotel spas than in resort spas (see Graph 1), falling from 11 per cent of total spa revenue in 2015 to 8 per cent in 2016. The data signals that hotels still cater to a higher share of price-sensitive demand, despite the rise in average treatment rates observed in 2016.
spas experienced a 3 per cent increase in average treatment rates from AED408 to AED420 (see Graph 2). The increase in average treatment rate is highest from Palm Jumeirah properties, a topperforming district within the Dubai hotel market in terms of hotel room average daily rate. Additionally, the average number of treatments sold per day in resort spas rose from 35 to 36 treatments per day. As a result, utilisation indicators have shown improvement, with an increase in both therapist and treatment room utilisation by 5 per cent and 9 per cent, respectively. On the other hand, city hotels face challenges to maintain a steady customer base, as indicated by the drop in the number of treatments sold per day, from 14 to 12 treatments per day. However, city hotels experienced a growth in average treatment rate by 6 per cent, increasing
photo: shutteRstoCk/luCky Business
The average number of treatments sold in resort spas rose from 35 to 36 treatments per day
New spas have a 10 per cent premium in rate over established spas and an average of 28 treatments sold per day, compared to 21 treatments per day in established spas Both resort and city hotel spas in the sample have an average therapist to treatment room ratio of 0.9; however, therapist utilisation rates are higher in resort spas than in city spas. Less than 50 per cent of therapistsâ&#x20AC;&#x2122; hours are currently utilised in city hotel spas, which indicates an opportunity to create greater operational efficiencies.
new spa openings The Dubai spa market is continuously growing, with new competition entering the market. Anticipated spa openings in 2017 include the luxury Bulgari Hotels and Resorts, operated by Marriott International, in Q4 2017, and Ola Spa at the newly opened Lapita Hotel Dubai Parks & Resorts, plus many more. www.spahandbook.com
about colliers international Hotels (Mena) Colliers International is a global leader in commercial real-estate services, which includes a hotel division of specialist consultants in hotel, resort, marina, golf, leisure and spa sectors. Consultants provide strategic advice on everything from market feasibility and operator searches to budget analysis and asset management. In MENA, the hotel team has offices in Dubai, Abu Dhabi, Jeddah, Riyadh, Cairo and Doha. Details: http://www.colliers.com/engb/ unitedarabemirates/services/hotels
When analysing the data by facility age, new spas (open less than five years) have a 10 per cent premium in rate over established spas (open more than five years), and an average of 28 treatments sold per day, compared to 21 treatments per day in established spas. However, therapist utilisation rates were 50 per cent in new spas versus 53 per cent in established spas, suggesting greater efficiencies in established spas. New spas have a higher capture rate (2.9 per cent versus 1.9 per cent) of hotel guests, which may explain the premium in rate new spas are able to achieve.
SurVeY: Spa pre-openinGS Given the large number of new spa openings in the Dubai hotel spa market, SPA BUSINESS HANDBOOK 2017 â&#x20AC;&#x201C; 2018 125
ReseaRch: MIDDLe easT Graph 4: Was the opening of your spa delayed? If yes, by how many months from the planned opening date? 0%
yes, by more than 1 year
0%
yes, by 3 - 6 months
5%
15%
30%
yes, by 1 - 3 months yes, by less than 1 month
45%
60%
58% 5%
no
32%
*Source: Colliers International
126 SPA BUSINESS HANDBOOK 2017 – 2018
were onboarded 2.6 months and 2.3 months before opening, respectively.
training and marketing Additionally, 84 per cent of the respondent spas had a soft opening, typically for a period of between one week to a month, giving staff time to be trained and to get accustomed to the spa’s operations. It’s vital for staff to be trained, tested and re-trained prior to the opening date, with an ideal training period of at least two to three months prior to opening. For many openings, training takes place at the last moment, which can negatively impact the reputation and perception of the spa right from the start. Spa directors would benefit from scheduling regular training sessions after the spa has opened to cover items the staff may have forgotten or missed. The survey revealed that 58 per cent of respondents began marketing the spa one month or less before opening, with only 11 per cent of respondents beginning marketing from four to six months out. Given the highly competitive environment, it’s vital to get a viable sales
photo: shutteRstoCk/aBelena
Colliers International conducted a survey in March 2017 on spa pre-openings. Results from 19 respondents revealed that 68 per cent of spa openings in the sample were delayed by between one and six months, out of which 58 per cent of respondents said the spa opening was delayed between one and three months. The timeline to open a spa, like a hotel, requires extensive planning and execution. Often the time required to effectively open a spa is misjudged, leading to delays. The primary reasons for spa opening delays reported in the survey were a result of the hotel opening being delayed; delays in the delivery of furniture, fitting and equipment (FF&E), or FF&E not being up to brand standards; and issues with obtaining the necessary licenses and permits. Only 13 per cent of the sample reported recruitment as a reason for spa opening delays. Spa directors were typically recruited 4.2 months before the planned opening, while spa therapists were hired an average 1.8 months before opening. Spa managers and supervisors
Hotel spas must innovate to adapt to competition from a stream of new entrants
and marketing plan in place during the preopening period, focusing on both in-house guest demand and domestic demand. Gift certificates, brochures, treatment menus and special spa packages should be developed well ahead of opening. It is critical to integrate the spa into all aspects of the hotel – from cross-selling by front office staff and concierge to in-room brochures and promotions. In this crowded www.spahandbook.com
marketplace, a smooth and timely preopening process is crucial to maximising financial and operational success.
Dubai spa market outlook Once considered a luxury, wellness is now becoming part of everyday life â&#x20AC;&#x201C; from how people work to how they travel. As the spa and wellness sector continues to grow in the region, hotel spas will have www.spahandbook.com
to innovate to adapt to demand from an increasingly price-sensitive customer base and competition from a constant stream of new entrants. Part of the innovation will require greater financial accountability of spas. Spa directors need to be able to accurately measure and consistently monitor the spa's performance and see how it compares to that of other spas within the market. l
n about the authors: Christopher Lund is senior manager of Colliers International Hotels (MENA) and Pooja Hemrajani is a consultant in the same division. Email: christopher.lund@colliers.com pooja.hemrajani@colliers.com SPA BUSINESS HANDBOOK 2017 â&#x20AC;&#x201C; 2018 127
Research: global
Growing well In the first ever industry benchmark report for wellness spas, Intelligent Spas finds the niche industry poised for growth – and generating more revenue than industry averages. Julie Garrow shares more
T
How are wellness spas performing financially? The annual revenue generated in the past financial year averaged US$1.3m (€1.2m, £1m), compared with the industry average of US$690,000 (€635,500, £548,000). On average, 67 per cent of wellness spas’ 128 SPA BUSINESS HANDBOOK 2017 – 2018
Who visits wellness spas?
On average, 67 per cent of wellness spas’ revenue is from treatments
revenue was generated by treatments, with 4 per cent coming from retail sales. Annual revenue per square metre was US$857 (€794, £687). And annual expenses per spa amounted to just over 40 per cent of revenue. Wellness spas retained an average of 20.3 employees, significantly higher than the industry average of 14 spa employees retained.
PHOTO: © SHUTTERSTOCK/Blend Images
he first ever industry benchmark report for wellness spas revealed that wellness spas employ more people, attract a bigger percentage of local residents, and generate more revenue per square metre or square foot compared with all spa types on average. Produced by independent research company Intelligent Spas, the Wellness Spas Benchmark Report involved a group of 16 selected spas across Europe, Africa, the Middle East and Asia, with an average size of 3,026sq m (32,570sq ft). For the purposes of the research, Intelligent Spas defined a wellness spa as offering a variety of spa treatments and packages incorporating wellness attributes; health and fitness-related services, classes and consultations; and an emphasis on wellness throughout its branding.
Wellness spas welcomed 9,526 guests on average during the past financial year, 46 per cent of whom were return visitors. The gender distribution of those visitors is fairly close, with 56 per cent of visitors being women and 44 per cent being men. This is slightly different from the gender split between visitors to the average spa, where 41 per cent are men and 59 per cent are women. The largest market segment by age for wellness spas was also quite young, with the coveted 30- to 39-year-old range coming in on top. On average, 63 per cent of wellness spa visitors were local residents and 22 per cent were international tourists, compared with 50 per cent and 27 per cent, respectively, in industry averages. At hotels and resorts, 37 per cent of spa visits were captured from guests staying at the property co-located with the wellness spa.
What does a wellness hotel achieve? On average, hotels offering wellness spas contain 209 bedrooms and achieved 63 per cent average annual occupancy during the past financial year, with an average www.spahandbook.com
Wellness spas welcomed an average of 9,526 guests in the past year – 46 per cent were return visitors
www.spahandbook.com
SPA BUSINESS HANDBOOK 2017 – 2018 129
Research: global More hotels are incorporating wellness spas, and these new statistics help them better plan and implement the facility as a revenue generator How do wellness spas stack up?
daily rate of US$401 (€372, £322). Revenue per available room (RevPAR) for wellness spas was US$159 (€147, £128). More hotel groups are incorporating wellness spas into their offering, and these new statistics help them better plan and implement the spa facility as a revenue-generating department, as opposed to an assumed, must-have cost centre. A detailed campaign is required to continually entice hotel guests to the spa, thus increasing RevPAR for the hotel business, while generating guest loyalty by providing spa and wellness options.
Financial Benchmarks (US$) 1.3 M
Revenue Breakdown - Treatments
67%
Revenue Breakdown - Retail
4%
Annual Revenue per Square Metre
875
Annual Expenses as a % of Revenue
42%
Average Employees
20.3
Visitor Benchmarks
What is the unique selling proposition of wellness spas?
Annual Spa Visitors
9,526
Repeat Visitation Rate
46%
Females
56%
Males
44%
Top Age
30-39
Local Residents
63%
International Tourists
22%
Visits Captured from Hotel/Resort
37%
Hotel Benchmarks (US$) Number of Guest Rooms
209
Average Annual Occupancy
63%
Average Daily Rate
401
Revenue per Available Room
159
USP Benchmarks
*Source: Intelligent Spas
This was the first time Intelligent Spas incorporated a question about unique selling propositions (USPs) in its spa benchmark survey. This helped us to correctly categorise wellness spas, plus reminded respondents why their spa is special, which helps when promoting their spa in competitive markets. The majority of survey respondents stated their wellness treatments and facilities strongly contributed to their USP. n 62 per cent of wellness spas offered a hammam or a hammam-style treatment n 67 per cent offered a relaxing bath experience n 53 per cent provided consultations for medical-related services, being either conventional and/or complementary n 80 per cent of spas surveyed stated they offered separate relaxation rooms for females and males
Annual Revenue per Spa
130 SPA BUSINESS HANDBOOK 2017 – 2018
Hammam-style Treatments
62%
Bath Experiences
67%
Conventional/Complimentary Medicine 53% Separate Gender Relaxation Rooms
80%
Steam Room
94%
Sauna
82%
Private Consultation Room
67%
n 94 per cent of spas had a steam room n 82 per cent provided a sauna n 67 per cent of spas were designed
with a private consultation room Creating a spa menu that features a range of wellness-inspired experiences is critical to a facility being classified as a wellness spa. Additionally, offering a variety of options, including water experiences and various relaxation areas, is necessary in the physical design of a wellness spa. Relevant marketing items – for example, website content and images – as well as wellness-related campaigns, must be designed to support and reflect the overall wellness concept of the spa. www.spahandbook.com
PHOTO: © SHUTTERSTOCK/ZORIana ZaITSEVa
A wellness spa should offer wellness-inspired experiences, health and fitness offerings, water experiences and relaxation areas
Wellness spas: Outlook for 2017 -6%
-4%
Average Revenue per Visitor
2%
0%
2%
4.3%
Average Expenses per Spa
It looks like an eventful year ahead for wellness spas, as many of the key indicators are predicted to fluctuate. Despite more demand for wellness services – with average visitor numbers forecast to increase by 4.3 per cent per spa – owners and managers of wellness spas believe average revenue per guest could drop by 4.5 per cent. Average revenue per spa is forecast to be stable; however, the number of employees required to operate a wellness spa is set to increase by 4.3 per cent, driving total expenses up by 4.5 per cent year-on-year. Wellness spas, not dissimilar to any spa type, may manage constant changes www.spahandbook.com
Average Revenue per Spa
6%
-4.5%
Average Visitor Numbers
Outlook for 2017
4%
4.5% 0.1%
*Source: Intelligent Spas
in key benchmarks by regularly monitoring them, which enables timely action to be taken to correct areas of the business which need slight improvement. Also, benchmarking gives owners and managers time to pivot the business when it experiences a major disruption, such as a new spa entering their marketplace. ● The full report on Wellness Spas Benchmarks is available at www.intelligentspas.com
n about the author: Julie Garrow, founder and MD of Intelligent Spas, has over 20 years of experience in tourism, hospitality and leisure research. Since 2001, she’s focused on the spa industry and consumer research and has authored a range of spa operations and training manuals. Email: julie@intelligentspas.com Twitter: @IntelligentSpas SPA BUSINESS HANDBOOK 2017 – 2018 131
ReseaRch: NoRth ameRica
Generation next isPa’s latest Consumer Snapshot survey looks at american millennials and their spa-going habits. Leonor stanton investigates
T
Who are millennial spa-goers? Women represent 54 per cent of this spa-going demographic, while 46 per cent are men. The majority – 64 per cent – are between 25 and 35 years of age, with 34 132 spa business HanDbOOK 2017 – 2018
per cent in the 17 to 25-year bracket. The highest proportion – 62 per cent – lives in the Southwest region of the US. Spa-goers are more likely to be in employment than non-spa goers (64 per cent versus 52 per cent) and spa-goers are also more likely than non-spa-goers to have a college degree (63 per cent versus 48 per cent).
Male versus female spa-goers According to the survey, millennial women are more likely to visit a salon spa, while millennial men appear to prefer resort spas or those located within a fitness facility. This correlates with the fact that 21 per cent of male (compared with 9 per cent of female) respondents to the survey said that the key reason for their
Graph 1: Treatments experienced - millennials
Male
Female 90% 94%
Massage 52%
Manicure/Pedicure
91% 59%
Facial Body scrub/wrap
46%
Aromatherapy
43%
Hydrotherapy
73%
54%
51%
43%
28%
65% 62%
Fitness/Movement classes Mind/Body experiences
40%
Customised spa treatment
44%
0%
20%
40%
53% 53%
60%
80%
100%
www.spahandbook.com
*Source: 2016 ISPA Consumer Snapshot
he seventh Consumer Snapshot survey, commissioned by the International Spa Association (ISPA) in 2016, focused on the US millennial generation – born between 1980 and 1997 – which represents more than one in four Americans. PricewaterhouseCoopers (PWC) carried out the online survey, achieving 1,018 responses representative of the regional distribution of the relevant age group – and not targeting spa-goers specifically. The report concludes that the findings provide “striking evidence that millennials are a huge reservoir of demand for US spas” given that, for the first time in ISPA’s Consumer Snapshot surveys, “spa-goers outnumber non-spa-goers … with 56 per cent of the millennials surveyed stating they have visited a spa in the past 12 months.” Although already an important market for spas, the vast majority (83 per cent) of millennial spa-goers are “infrequent” visitors – meaning that they visit a spa fewer than five times a year.
More than half of millennials surveyed have visited a spa in the past 12 months, but the majority have been less than five times in total most recent trip to a spa was to “recover from injury/illness or to soothe sore joints/muscles”. Equally, to “improve my appearance”, “reduce/relieve stress” and “treat myself/indulge” were much more important motivators to women than men. According to the researchers, the statistics from this study “certainly suggest that the millennial man is out to debunk some of the traditional stereotypes around spa treatments … While manicure and pedicure treatments may have traditionally been seen as the domain of females, this survey rejects that assertion, with more male spa-going www.spahandbook.com
millennials claiming to have had a manicure or pedicure (52 per cent) than not (48 per cent). Similarly, well over half (59 per cent) of male respondents state they have had a facial at a spa.” Corresponding with men’s desire to “recover from injury/illness or to soothe sore joints/muscles”, they are more likely than women to opt for hydrotherapy (43 per cent, versus 28 per cent for women), aromatherapy (51 per cent, versus 43 per cent for women) and a body scrub/wrap (54 per cent, versus 46 per cent). Millennial males are more likely than females to book their spa appointments
online – 29 per cent of men, compared with 20 per cent of women. Men are also more likely to book via social media – 11 per cent, compared with 3 per cent. Millennial women say they prefer to book their appointments either by telephone (49 per cent) or in person (14 per cent).
Millennials and technology The report authors state that “the data behind this study suggests that millennials are a tech-savvy generation who use [technology] to enhance and simplify their daily lives.” Some 80 per cent of those surveyed agreed spa business HanDbOOK 2017 – 2018 133
ReseaRch: NoRth ameRica that “technology helps me manage tasks more easily”, 71 per cent agreed that “technology leaves a positive footprint on my life”, 68 per cent agreed that technology “improves my overall quality of life”, 63 per cent said they kept their phone close-by all day, and 52 per cent felt they were “connected to technology 24/7”. That is in line with what one would expect from the 17 to 35 age group. Yet, there are interesting differences between spa-goers and non-spa-goers. On the whole, non-spa-goers find technology less stressful and enjoy using technology more than spa-goers (see Graph 2).
Most millennial women prefer to book their spa appointments by phone rather than book online
Online engagement In accordance with this, the survey found that the Internet shopping phenomenon has not infiltrated the spa industry to the same degree as other industries. Further, overall, 40 per cent of spa-goers within this demographic prefer to book their spa appointments by phone, compared with 24 per cent who book
online. According to ISPA president Lynne McNees, “booking via phone – or in person – gives you more options to customise your requests, ask questions and explore all available options.”
Graph 2: Technology in spa
Spa-goer
Non-spa-goer 3.71
Tech improves my overall quality of life Tech helps me manage tasks more easily Tech has had a positive impact on my life I find using tech stressful/frustrating
2.1 2.07 1.83
Technology is difficult to use I try to use tech as little as possible
1.83
2.42
2.36 3.74 3.43
At times I feel I need a tech “time-out” *Source: ISPA Consumer Snapshot Survey 2016.
4.15 4.16 4.31 3.98 4.04
1
2
3
4
5
1 is “strongly disagree”, 5 is “strongly agree”
134 spa business HanDbOOK 2017 – 2018
The Consumer Snapshot survey concludes that, although millennials’ “love for technology is alive and well”, it’s surprising they – especially female spa-goers – are not engaging with spas online a great amount. According to the study, “if the industry is to continue to diversify, perhaps this is something to re-evaluate as spas endeavour to keep pace with millennials’ increasingly important wants and needs.” Indeed, spas should explore how they can enable spa-goers to obtain more information online and “customise” varying requests to a greater extent than is currently possible. Nevertheless, for some spa experiences, it is likely there will always be a need for human, individual, customised, professional advice. Upselling is certainly easier on a one-to-one basis, where the needs and wants of the customer can be explored in detail. Spas should provide customers with both – equally flexible – options. www.spahandbook.com
Statistics from this study certainly suggest that the millennial man is out to debunk some of the traditional stereotypes around spa treatments
More male spa-going millennials have had a manicure or pedicure than not, and 59 per cent say theyâ&#x20AC;&#x2122;ve had a facial
www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 135
ReseaRch: NoRth ameRica Lessons for spas The survey looked at why non-spa-goers do not use spas and why the majority (83 per cent) of millennial spa-goers visit a spa less than five times a year and are classified as “infrequent users”. Cost is the top reason both nonspa-goers and spa-goers give for not visiting or not visiting frequently, and is particularly important to women – both non-spa-goers and spa-goers. Time is the second most important reason given. These two reasons are consistent with the findings of previous studies. Perhaps spas could consider even greater use of yield management? Reducing prices at quiet times might attract a wider audience and, potentially, boost the frequency of visits. Many spas have already introduced shorter treatments and selling times, rather than specific treatments, thus addressing the “lack of time” concern. Since these are consistent concerns, spas might want to explore other ways to address them.
not being familiar with a spa environment is a major concern for nonspa-going millennials
Table 1: Reasons for not visiting spas, or for visiting spas infrequently Non-spa-goer Too expensive
Spa-goer
Male
Female
Male
Female
35%
55%
56%
73%
Not enough time
26%
24%
51%
52%
Too indulgent
10%
10%
21%
21%
Not familiar with spa environment/ 46% etiquette or not comfortable visiting spa
26%
24%
14%
No spas in my area
18%
21%
17%
14%
Difficulty getting appointment when I want it
3%
1%
14%
16%
Can't get anyone to go with me
6%
8%
17%
17%
The survey separated “not comfortable visiting a spa” and “not familiar with a spa environment and/or spa etiquette”, which have been grouped together in Table 1. This is clearly a major concern for non-spa-goers. The researchers
noted that, since it is mainly men who feel uncomfortable visiting spas, “the industry would do well to address how millennial men perceive visiting spas … breaking down some of the myths and misconceptions around [the experience]”. It’s not just men who feel “not familiar” or “not comfortable” visiting spas: it’s a factor cited relatively highly by all millennial categories. This needs to be addressed by spas in their marketing, information and customer service and should be considered in tandem with spas’ technology strategy. The researchers conclude that this “could potentially open up an untapped spring of new patrons who were previously less keen on going to a spa.”
Further feedback The survey also sought views on what might enhance the spa experience and encourage greater levels of visitation. The availability of refreshments was cited most frequently – by 51 per cent 136 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
who are millennial spa-goers?
Millennials who book their spa appointments via social media
11% of men 3% of women
women 54% men 46%
85%
52%
of millennial spa-going men say they’ve had a manicure or pedicure
59% of millennial spa-going men say they’ve had a facial
40%
of millennial spa-goers visit a spa less than five times a year
24%
just of millennial spa-goers book online, including
29% of men and 20% of women
www.spahandbook.com
refreshments
51% of men and 53% of women
complimentary wifi
32% of men and 26% of women
complimentary toiletries 17% of men and 28% of women
of millennial spa-goers prefer to book their spa appointments by phone
of men and 53 per cent of women. Complimentary wifi came second – mentioned by 32 per cent of men and 26 per cent of women. The desire for wifi, according to McNees, “is an area that has grown recently as the role of technology continues to expand in the spa experience.” An online treatment booking option was requested by 14 per cent of men and 17 per cent of women. Yet, alongside these technological requests, 10 per cent of men and 8 per cent of
What would enhance millennials spa experience?
tech-free zones 10% of men and 8% of women
women want tech-free zones within spas. Personalised treatment programmes were cited by about 25 per cent of respondents. Other requests included free toiletries, showering areas, contemplation rooms and waiting areas. These findings and lessons are worth considering given that millennials, as McNees says, “will soon become the principal consumers of spa products and services, and catering to their wants and desires will be as important as ever.” l
n about the author: Leonor Stanton is an independent hospitality and spa consultant specialising in market and commercial assessments and financial planning worldwide. She also heads up spa consulting for Salon Hospitality Consulting and has previously worked for Deloitte Consulting and Deloitte Corporate Finance. email: lstanton@spabusiness.com Tel: +598 95 59 88 54 spa business HanDbOOK 2017 – 2018 137
Research: North America
Forging ahead ISPA’s 2016 US Spa Industry Study shows a healthy growth in revenue, spa visits and profit. Research author Colin McIlheney outlines the findings
T
he US spa industry showed continuing growth, profitability and confidence during 2015 and into 2016, according to the 17th annual International SPA Association (ISPA) US Spa Industry Study, conducted by PwC. The industry’s buoyant performance in 2015 was reflected in a 5 per cent growth in total revenue, along with a 2.1 per cent increase in spa visits compared with 2014. Total revenues passed the US$16bn mark. More than three in four
spas reported a profit percentage of 10 per cent or more, while the location count topped 21,000 for the first time since the pre-recession peak in 2008. A majority of spa operators reported plans to take their businesses forward in 2016. Drawing on the findings from a large-scale nationwide survey of spa operators conducted in spring 2016, the Industry Study provides a picture of the spa industry in 2015. Spas were asked to provide detailed data on their
Table 1: 2015 US Spa Industry Study – The Big Five Statistics 2014 (year end)
2015 (year end)
% change
Revenue
$15.5 billion
$16.3 billion
5.0%
Spa visits
176 million
179 million
2.1%
Locations
20,660
21,020
1.8%
Revenue per visit
US$88
$91
2.9%
2015 (May)
2016 (May)
% change
Total employees
360,000
359,300
-0.2%
Full-time
153,800
162,000
5.3%
Part-time
164,500
157,800
-4.1%
Contract
41,700
39,500
-5.3%
Source: ISPA 2016 US Spa Industry Study
138 spa business HANDBOOK 2017 – 2018
performance in 2015, encompassing five key business indicators. The ‘Big Five’ consists of the number of spa visits by clients, client spending per visit, revenues, staffing and profitability.
Forging ahead In 2015, the US economy continued to expand. The growth in the level of economic activity nationwide averaged 2.4 per cent in 2015, unchanged from the 2014 rate, with a corresponding rise in personal consumption expenditure, up by 4.7 per cent in cash terms. The story was similar within the spa industry. Total revenue grew by 5.0 per cent – up from US$15.5bn in 2014 to US$16.3bn in 2015 – driven by a rising number of spa visits (+2.1 per cent), combined with increased revenue per visit (+2.9 per cent) and expansion in the number of spa locations (+1.8 per cent). Visits reached a record 179 million. New spa openings exceeded closures by a margin of 360 in 2015, bringing the total number of locations up to 21,020 from 20,660 in 2014. This marks the first year that spa locations have topped 21,000 since the pre-recession peak of 21,300 in 2008. Clientele are spending more per visit too; revenue growth www.spahandbook.com
photo: shutterstock/nd3000
Interest from demographic groups including men, teens and millennials were cited as helping to fuel growth in the spa industry
Profitability remained buoyant in the spa industry across the board. Within the resort/hotel sector, more than three in four spas reported a spa profit percentage in excess of 10 per cent outpaced the rise in visits, with the average spend per appointment increasing from US$88 in 2014 to US$91 in 2015. Total employment remained broadly stable, at 359,300 in May 2016, compared with 360,000 in May 2015. However, a closer look at the data reveals robust growth in the number of full-time employees (+5.3 per cent) in contrast to a fall in part-time workers (-4.1 per cent). As of May 2016, the number of full-time workers (162,000) was slightly higher than for part-time employees (157,800). This is a reversal of the trend in recent www.spahandbook.com
years where the number of part-time staff was rising at a faster pace than the full-time workforce. Time will tell whether this development is temporary, but the increase in full-time positions suggests it could be a response to recent growth in demand. To accommodate, spas are boosting their employee hours. Independent contractor positions fell over the period from May 2015 to May 2016, from 44,600 to 41,700 (-6.5 per cent). The reduction in the share of employment filled by contractors reflects an ongoing trend dating from 2010.
Profitable performance Profitability remained buoyant in the spa industry across the board. Within the resort/hotel sector, more than three in four spas (76 per cent) reported a spa profit percentage in excess of 10 per cent for 2015, representing an improvement on the 2014 position, when 67 per cent reported a profit percentage over 10 per cent. The proportion saying they experienced a net loss was 5 per cent, broadly unchanged from 2014 (6 per cent). Excluding the resort/hotel sector, 76 per cent of spas reported a profit spa business HANDBOOK 2017 â&#x20AC;&#x201C; 2018 139
ReseaRch: NoRth ameRica percentage of 10 per cent or more in 2015, slightly above the 2014 out-turn (73 per cent). The proportion reporting a net loss dropped to 5 per cent in 2015, from 7 per cent in 2014.
Photo: ShUtterStoCk/BY SYdA ProdUCtIonS
Recent trends: from strength to strength While the previous 12 months form the primary focus of the study, this annual review also covers more recent trends and experiences, with spa operators asked about their performance during the September 2015 to March 2016 period. The proportion of spa operators reporting increasing revenues and visits was at its highest level since the question was first posed to survey respondents in the 2010 Industry Study. Such a consistent positive response across all spa sectors nationwide indicates that growth in the industry remains on a steady upward path. Three in four spas (75 per cent) noted an increase in revenue. A similar proportion saw an increase in visits (76 per cent), while 60 per cent said client spending was on a rising trend compared to the same period in the previous year. Almost three in five spas said that they had increased staffing levels in the past six months compared to the same period in the previous year.
There were 179 million spa visits in the us in 2015, and revenue grew by 5 per cent 140 spa business HanDbOOK 2017 – 2018
Graph 1: Demand indicators: Experience in past six months (September 2015 to March 2016) compared to one year previously -40%
0%
-20%
Spa Visits
-8%
revenue
-18% -14%
Increased
Looking ahead: enhancing the experience With the signs so encouraging, spas were looking forward with confidence and making plans to improve and enhance the visitor experience in ways that reflect emerging industry trends. The overwhelming majority of spas were confident that revenues would continue to increase in 2016. Almost nine in 10 spas were ‘confident’ or ‘very confident’ about the next six months. When asked about their plans for 2016, 81 per cent said they would be adding or creating new treatment offerings. Complementing those plans, 61 per cent of spas said they would be introducing new product lines, and 58 per cent planned to create a new spa menu. Spas also planned on taking measures to ensure they had the capacity to take their business forward in 2016, with 66
60%
80%
75% 60%
-12%
Profitability
decreased
40%
-11%
Client spending per visit
Staffing levels
20%
100%
13% 32% 52
76% 58% 71%
no change
12% 24% 15%
*Source: ISPA 2016 US Spa Industry Study
per cent saying they intended to add or create new employee training opportunities. More than one in two spas (55 per cent) said they planned to create new job opportunities in 2016. A new spa or expansion of an existing spa was mentioned by 45 per cent of spas. On the marketing front, 38 per cent of spas intended to create new branding. More than one in three planned to enhance or forge new community partnerships to reach more potential clients. Survey respondents were also asked to give their views on what they thought the next big new trends to shape the spa industry over the next year or so would be. The most frequently identified developments related to wellness, health and fitness, accounting for 38 per cent of survey responses, with corporate wellness also presenting opportunities within the resort and hotel sectors. www.spahandbook.com
Findings in detail
Photo: ShUtterStoCk/WAVeBreAkMedIA
almost three in five spas said they had increased staffing levels in the past six months Complementing the focus on wellbeing, 18 per cent of spas cited the move towards organic and natural products and treatments. Other trends included technological advances in skincare (cited by 9 per cent of respondents), convenient on-demand spa services (cited by 6 per cent), healthy ageing (cited by 4 per cent) and interest from demographic groups such as men, teens and millennials (cited by 4 per cent). ● www.spahandbook.com
■ about the author: Colin McIlheney is the global research director at PricewaterhouseCoopers, and in his 32-year career, he’s designed more than 200 international surveys. He’s also the research advisor for ISPA, and was the lead manager on the 2016 US Spa Industry Study. Email: ispa@ispastaff.com Tel: +1 888 651 4772
ISPA is a professional organisation representing providers in more than 70 countries and encompassing all aspects of the spa experience, from facilities through to instructors, professional practitioners and product suppliers. Its role is to advance the industry by providing educational and networking opportunities, promoting spas and fostering professionalism and growth. To gain more in-depth industry understanding, ISPA commissioned the first US Study in 2000, followed by updates in 2002, 2004, 2006, 2007, 2010, 2011, 2012, 2013, 2014 and 2015. Shorter tracking studies documented 2003, 2005, 2008 and 2009 performance. Topics included in the full 2016 study include: ■ Industry size: forging ahead. ■ Spa facilities and services: indoor space, core spa services, the retail component and programmes and treatment offerings. ■ Spa industry profile: size and geography by type of spa. ■ Compensation: salaries paid to estheticians, massage therapists and nail technicians; unstaffed positions, compensation structures, factors affecting compensation levels, compensation structures in respect of paid time off, paid education/training or paid sick leave and unstaffed positions for service providers. The full report is available at experienceispa.com, free for ISPA members and available for purchase for non-members.
spa business HanDbOOK 2017 – 2018 141
ReseaRch: NoRth ameRica
A bright future Despite rising labour costs, hotel spa revenue is showing strong growth, according to the latest edition of cBRe’s Trends® in the Hotel Spa Industry. mark Vanstekelenburg outlines the key findings
F
or the first time in 10 years, hotel spa department revenue grew at a faster pace than other sources of hotel revenue, according to the 2016 edition of CBRE’s Trends® in the Hotel Spa Industry. The report reveals that US hotel spa departments were able to increase their revenue by 5.6 per cent between 2014 and 2015. This compares
with a 3.3 per cent increase in rooms revenue and a 5.5 per cent increase in total hotel revenue for the properties that were included in the survey sample, for the same time period. Significantly, these figures mark the first time since the 2007 edition of the publication that spa revenue growth has surpassed rooms revenue growth.
CBRE Hotels’ Americas Research is projecting modest gains in rooms revenue for the next few years, as the US lodging industry operates at the top of the business cycle. Therefore, hotel operators will need to look at other operated departments – like spa – to accelerate total hotel revenue growth. At the same time, health and wellness is becoming an increasingly important component of everyday life. Though historically considered an exclusively high-end hotel amenity, the integration of
Historical performance In 2015, spa department revenue averaged US$4,284 per available room (PAR), surpassing the 2005 average of US$4,200 PAR, but below the 2007 peak of US$4,838 PAR. Spa department expenses averaged US$3,217 PAR, close to 2005’s US$3,220 PAR. The trend is similar for spa department profits, which averaged US$1,067 PAR in 2015, above 2005’s US$980 PAR and close to the 2006 average of US$1,090 PAR.
upscale health club operator equinox is entering the hospitality sector 142 spa business HanDbOOK 2017 – 2018
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Officipsae. nam aut alia seri atquidunt quistion perupturita nihil ipitectias et posam quia nusciat que volorestrum hicitat empellandae Westin has partnered with Fitbit and new balance to help guests continue fitness routines during their stay
The integration of health and wellness into a hotel operation is a distinguishing quality for consumers seeking balance in all aspects of life, including travel health and travel is now expected. Westin recently partnered with both Fitbit and New Balance to help its guests continue their fitness routines during their stay. Fairmont Hotels & Reosrts has teamed up with Reebok. InterContinental’s new wellness-oriented brand, Even Hotels, has seven properties in the development pipeline, while health club operator Equinox is entering the luxury lifestyle www.spahandbook.com
hotel space, launching its first hotel in New York City in 2019 (see SB17/Q3). The integration of health and wellness into a hotel operation is a distinguishing quality for consumers seeking balance in all aspects of life, including travel.
Spa catches up During the Great Recession, spa department revenue was hit harder
than other hotel revenues, extending the time needed for revenue to recover. It wasn’t until 2015 that spa revenue growth exceeded the pace of rooms revenue growth, signalling that the spa department is finally catching up in its recovery, following the 2008 recession. Spa profits have seen double-digit growth every year since 2010, with the exception of more modest growth in 2012. spa business HanDbOOK 2017 – 2018 143
ReseaRch: NoRth ameRica Graph 1: US hotel spa departments change 2014-2015 20%
17.7%
15% 10% phOtO: shutterstOCk/By waveBreakmeDia
Given the surge in labour costs in recent years, spa managers should be commended for growth in profits
Strong profit growth While hotel spa department revenue is showing relatively strong growth, hotel spa department profits are increasing at an even greater pace. In 2015, hotel spa managers were able to convert the 5.6 per cent increase in revenues into a strong 17.7 per cent boost in department profits. They were able to achieve such strong gains in profits because they controlled their expenses; from 2014 to 2015, the combination of cost of goods sold, labour costs and other operating expenses increased by just 2.1 per cent. Labour costs comprise approximately three-quarters of operating expenses for a hotel spa. Given the surge in labour costs that we’ve seen in recent years, spa managers should be commended for achieving such strong flow-through 144 spa business HanDbOOK 2017 – 2018
5%
5.6%
5.0%
5.8%
0% -5% -10% -15%
-16.8%
-20% Department revenue
Cost of goods sold
Labour costs
Other operating expenses
Department profit*
Note *Before deductions for undistributed and fixed expenses Source: CBRE Hotels’ Americas Research, 2016 Trends in the Hotel Spa Industry
within their departments. In fact, it was a reduction in other operating expenses that offset the 5.8 per cent increase in labour costs and allowed hotel spas to achieve such a strong growth in profits.
A bright future Recent economic reports have indicated increases in retail sales, auto sales, building materials and health and beauty products. This is an indication that people are spending on themselves and bodes well for travel. Additional research shows that travellers are more mindful of their wellbeing when choosing their lodging. Hotels have an opportunity to take advantage of this trend, not just by promoting their spas, but also by offering other health and wellness amenities and services throughout the hotel.
As an increasing number of people are travelling, the demographics are changing, causing hotel companies to refocus their offerings to ensure they’re meeting the needs of their guests. Leisure and group travel are also on the rise, and hotels must strive to make sure the health and wellness needs of these different guests are addressed. Hotel companies are creating programmes – and even entire brands – with a focus on providing the consumer with the basics of health and wellness. The future looks bright for the hotel spa industry. n about the author: Mark VanStekelenburg is managing director at CBRE Hotels Spa Consulting Practice @CBRE
www.spahandbook.com
spa business 2 0 17 - 2 0 18 H A N D B O O K
SPA CONSULTANCIES AND FRANCHISES Consultant Profiles
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Contract Management Spa Consultants
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CONSULTANCY PROFILES
Blu Spas, Inc. PO Box 4874, Whitefish, Montana 59937 USA
Tel: +1 406 862 2200 Email: info@bluspasinc.com Twitter: @bluspas LinkedIn: Blu Spas Inc. Facebook: Blu Spas Inc. Instagram: @bluspas
www.bluspasinc.com
Cary Collier and Doug Chambers, principals & co-founders
Background
planning, design and technical services, and operational services, for notable properties worldwide. Its portfolio includes new and existing facilities serving hotel guests, local residents and members, and its collaborations include owners, investors, developers, operators and corporate spa directors.
Launched in 1999, Blu Spas, Inc. was founded and is owned by Cary Collier and Doug Chambers. Blu’s team also includes Lisa Jacobs, Brian Lombardi and Kim Collier, plus numerous international resource partners.
Main products and services Blu is a full-service firm offering consulting, advisory and operating solutions. Blu has extensive experience in the wellness, spa, salon and fitness industries, including Four Seasons Hotel Kyoto, Japan business analysis and modelling, concept developfortunate to be recognised for its innovative ment, distinctive design, project planning, concepts; for capturing authentic and FF&E and product designation, pre-opening marketable qualities from local cultures; for support, treatment development, branding delivering memorable facilities and guest development and post-opening support. experiences; for its market-based approach to planning; for its detailed technical USPs services and for its pre-and post-opening Blu Spas is committed to its long-standing business advisory services. goal of creating extraordinary experiences and adventures for people of all ages – all Top clients contributing to the ‘Global Spa Evolution’. Blu provides a wide range of consulting How ‘living well’ is created and delivered is services, including concept development, at the core of what Blu does. Blu has been
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Where in the world? Blu Spas is an international firm and has worked on more than 400 projects, including hotels, resorts, clubs and residential properties, in more than 38 countries.
Future plans Blu has 32 active projects, including nine 2017 openings. Blu seeks to launch several proprietary concepts: evolutionary wellness and spa experiences and alliances for compelling technologies.
Who’s who? Cary Collier & Doug Chambers, principals and co-founders; Brian Lombardi, Lisa Jacobs & Kim Collier, design & concept team. SPA BUSINESS HANDBOOK 2017 – 2018 147
IS YOUR SPA ALIVE?
Spas that see the bigger picture Is it time to offer a complete wellbeing experience ? Can a natural, authentic approach be compatible with new technologies? How could your spa become relevant, unique and profitable? › Business strategy & planning › Wellness expertise › Spa management support › Project management › Brand & concept development › Brand roll out & representation
Global Project & Spa Advisory, 88 rue de Courcelles, Paris, 75008, France Tel: +33 (0) 1 82 09 45 77 Email: psaussay@globalspaadvisory.com Web: www.globalspaadvisory.com
CONSULTANCY PROFILES
Global Project & Spa Advisory 88 rue de Courcelles, Paris, 75008, France
Tel: +33 (0) 1 82 09 45 77 Email: psaussay@globalspaadvisory.com Skype: patsaus1 Twitter: @SPATRICK233 LinkedIn: fr.linkedin.com/in/psaussay
www.globalspaadvisory.com
Background briefing The company was launched in 2012 by CEO Patrick Saussay and Christopher Ryan.
Main services The wellness market is moving from an exclusive leisure activity to a global lifestyle concern generating business opportunities, concept enhancements and profitability challenges. To support partners on this path GPSA services are mainly: ■ Business strategy & planning ■ Spa consulting ■ Project management ■ Spa management support ■ Brand & concept development GPSA focuses as much on profitability and organisation design as it does on customer experience in the definition of global wellness services beyond the spa. From strategy and concept definition to go-live support, it delivers all types of project services, including business plans, treatment menus and protocols, product brand selection and team training. To provide a memorable wellness experience, GPSA considers all customers’ senses. Its vision is to respond to multi-sensorial needs with a consistent approach aimed to create a balance between atmosphere, offering and resources. The company’s experience of project development,
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Patrick Saussay, CEO
spa management and investors’ focus is key to avoiding the usual traps found in many spa businesses. This ensures the creation of compelling and differentiating concepts aligned with a business strategy, not ‘nice but empty’ places.
Additional services GPSA gets involved with the definition of a spa or product concept before giving international development support. It enhances brands, defines the roll-out strategy and represents exclusive brands in prospecting and new projects assessment. It realises financial, operating and positioning reviews of existing spas as well as supporting the transition process from traditional spa to global wellness services.
USPs International spa projects have equipped the company with a wide knowledge of what wellness means in different cultures. Saussay has 22 years’ experience in consulting, mainly with the ‘big five consulting firms’, and has been involved in the change process of large organisations like the French Healthcare Ministry where he advised on the balance between quality and finance, before transferring this expertise to the wellness industry. Christine Masson’s 25 years of experience in the wellness industry and the company’s
international network, enables GPSA to provide expertise in strategy, economics, wellness and development to reach sustainable solutions.
How many spas do you supply? More than 20 projects and six in progress, GPSA is global with current active projects in France, Switzerland, Turkey, Hanoï, Seoul, Doha, Belgium, Lebanon. It supports evianSPA development worldwide including the upcoming Katara Plaza project in Doha.
What the clients say “Patrick has become a key member of the evianSPA development team. He’s been instrumental in finalising our spa offer, from framing the business model to the development of the treatment menu and protocols and is leading our commercial development approach.” Laurent Houel, global brand director, Evian “I have had the opportunity to work with Patrick on international business development projects. I have been able to acknowledge his listening and analytical skills as well as his ability to find the most relevant creative solutions to expressed challenges. Patrick is among these very rare individuals with whom you really want to work with effectively, efficiently and in all confidence.” Sofiane Djadri, CEO, Charme d’Orient SPA BUSINESS HANDBOOK 2017 – 2018 149
TM
WHERE WELLNESS MEETS WANDERLUST
GOCO SPA VENICE AT JW MARRIOTT VENICE RESORT & SPA Venice, Italy
GLEN IVY HOT SPRINGS Temescal Valley, Southern California
GOCO SPA AJMAN AT AJMAN SARAY, A LUXURY COLLECTION HOTEL Ajman, U.A.E.
GOCO SPA KOH CHANG Koh Chang, Thailand
CREATE, INNOVATE AND OPERATE NEXT- GENERATION SPA AND WELLNESS DESTINATIONS GOCO Hospitality is an international consulting, management and development company offering a turnkey solution to our clients. Market Research & Feasibility • Concept Development • Design & Technical Services Pre-opening Services & Training • Management
Los Angeles | Berlin | Bangkok | Shanghai | www.gocohospitality.com
CONSULTANCY PROFILES
GOCO Hospitality 37/10 Soi Langsuan, Phloen Chit Road, Bangkok, Pathumwan, 10330 Thailand
Tel: +66 2 252 6288 Fax: +66 2 252 6284 Email: info@gocohospitality.com Twitter: www.twitter.com/GocoHospitality Instagram: www.instagram.com/goco_hospitality/ LinkedIn: www.linkedin.com/company/goco-hospitality Facebook: www.facebook.com/gocohospitality/
TM
www.gocohospitality.com
Ingo Schweder, founder & CEO
Background
Top clients
Founded in 2009 by Ingo Schweder, a hospitality and wellness expert with more than 30 years of experience, GOCO Hospitality is an international wellness consulting and management firm specialising in designing, developing and operating spas, wellness retreats and wellness communities. GOCO Hospitality currently works in more than 20 countries and has offices in Bangkok, Los Angeles, Berlin and Shanghai.
We are proud to work with The Ritz-Carlton Hotel Company, Four Seasons Hotels & Resorts, Bvlgari Hotels & Resorts, Emaar Hospitality and Viceroy Hotels & Resorts as well as with individual developers and investment groups in creating successful wellness related hospitality ventures for their international portfolio. Our branded GOCO Spas are designed to succeed in urban and resort settings.
GOCO is expanding Glen Ivy Hot Springs in Southern California, US in 2017
Main products and services GOCO Hospitality provides a turnkey solution to its clients. ■ Market research and feasibility (which is provided by our sister company, Horwath HTL Health & Wellness) ■ Concept development ■ Design & technical services ■ Pre-opening services & training ■ Management Every project is uniquely tailored to its local context, culture and market positioning, designed with modern aesthetics, ensuring the needs of the future operation.
USPs Creating unique business solutions, our multidisciplinary team draws from extensive experience and diverse expertise, ranging
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Where in the world? from architecture and design to operational consultancy and management. GOCO Hospitality’s projects are always authentic, reflecting local cultures and traditions and striving to make a positive social impact in their communities. With the ability to hand pick from our comprehensive services that cover consulting, development and management, our clients can create a business that is precisely targeted to their location and market. In addition, our clients benefit from the independent business consulting services provided by our sister company Horwath HTL Health and Wellness, including market research and feasibility, concept development, architecture programme planning and financial analysis.
Africa, Asia, America and the Middle East.
Future plans We are opening GOCO Spa Koh Chang in Thailand and The Address Boulevard Spa in Dubai. In addition we are expanding GOCOowned Glen Ivy Hot Springs in California with a 125-key wellness retreat and lifestyle real estate. We are providing pre-opening services to Bvlgari spas in Dubai, Beijing and Shanghai in 2017.
Who’s who? Ingo Schweder, chief executive officer and founder; Josephine Leung, group director of design and Matthew Brennan, director Horwath HTL health and wellness; Jamie Waring, group director of operations. SPA BUSINESS HANDBOOK 2017 – 2018 151
CONSULTANCY PROFILES
Hepburn Wellness Group Mineral Springs Crescent, Hepburn Springs, Victoria, Australia
Tel: +61 3 5321 6000 Email: admin@hepburnbathhouse.com
Karen Golden, general manager
www.hepburnwellness.com
Background
Top clients
Belgravia Leisure is an Australian leisure management company partnering with government sectors, public companies, indigenous trusts and private operators, managing more than 100 swim, sports, health, leisure, spa and wellness facilities across Australia and internationally. Hepburn Wellness Group is a division of Belgravia Leisure.
■ Hepburn Springs, Victoria, Australia: Hepburn Bathhouse – Hepburn Spa Retreat (luxury accommodation) – Hepburn Pavilion and Cafe (food/beverage/events) ■ Mount Hotham Skiing Company/Merlin Entertainments, Australia: White Spa, Mount Hotham. Onsen Retreat and Spa, Dinner Plain Alpine Village ■ Landcorp: Lorne Sea Baths (in development) ■ Pukeroa Oruawhata Group: Wai Ariki Hot Springs & Spa, New Zealand (in development)
Outdoor wellness bathing, Hepburn Bathhouse & Spa
recruitment and training integrating cultural authenticity, nature, unique experiences and connections ■ spa product development and retail strategies ■ fostering local employment and career development opportunities ■
Main products and services Belgravia Leisure’s Spa and Wellness Group offers spa and wellness feasibility studies, operational design, consultancy and full management of spa and wellness properties. Current spa and wellness properties managed by the company include thermal springs, thalasso bathing and destination wellness retreats and spas – including boutique accommodation properties. Our approach includes: ■ feasibility and spa design • successful integration of spa and wellness into boutique hotel accommodation ■ operational and performance reviews ■ creating efficiencies, revenue forecasts and budget preparation ■ financial performance objectives ■ brand development and management • destination brand marketing, promotion and advertising planning
www.spahandbook.com
■
USPs Our professional approach to spa management ensures that all aspects of your business are managed for successful outcomes, providing uncompromising efficiencies of operation, excellence in service quality and the continuous development of consumer/ guest awareness, recruitment and training. Transparency in reporting and communications enable you to have visibility of the performance, progress and activities of your sites while providing unique guest experiences. We pride ourselves on building strong relationships. customer – leadership – accountability – results – excellence = Our C.L.E.A.R values.
Where in the world? Belgravia Leisure currently manages sites across Australia and internationally, specialising in unique destination spa, wellness, accommodation, mineral and hot springs.
Future plans Hepburn at Lorne Sea Baths. Australia’s first saltwater bathhouse and wellness site. Opening 2017. Wai Ariki Hot Springs and Spa, New Zealand. Traditional Maori culture and geothermal wellness experience.
Who’s who? Karen Golden, general manager, destination wellness & spa, Belgravia Leisure and Australian Ambassador, Global Wellness Day. SPA BUSINESS HANDBOOK 2017 – 2018 153
BUILD YOUR OWN BEAUTY BRAND
Are you looking to bring your beauty brand to the UAE and other Gulf countries? DID YOU KNOW... The Middle East is one of the fastest growing region in the beauty industry. Its US$25.4 billion market is expected to grow by 6.4% over the next 5 years.
Neaumorinc is a leading multi-disciplinary beauty brand development agency. WE SPECIALISE IN: ● Regional Product Registration ● Distribution ● Formulation ● Branding Contact us now to open a discussion and find out how we can help you transform your brand into tomorrow’s market leader.
www. neaumo r inc .co m
CONSULTANCY PROFILES
Neaumorinc International FZ - LLC Building 1 Unit A-404, Dubai Design District, Dubai, UAE PO Box 333238
Tel: +971 522 388 713 Email: info@neaumorinc.com Email: sm@neaumorinc.com Email: dg@neaumorinc.com
Shawna Morneau, founder and managing director
www.neaumorinc.com
Background Launched in 2009, Neaumorinc is a leading beauty, spa and lifestyle brand development agency. We formulate, position, register and import the world’s finest skincare, fragrance and cosmetic brands to the global retail and spa markets, focusing on the GCC/UAE region.
Main products and services We specialise in four areas: Regional product registration: We are the only brand agency in the UAE that understands the complex process of authorising brands and products in the region, navigating the rigorous registration regulations. Some of the key services are: ■ Cosmetics and Consumer Goods registration with Dubai Municipality and Emirates Standardization Metrology Authority ■ Advice on regulations and trademarking. Distribution: We combine experience of the beauty and spa sector with local market knowledge and trends to reach your goals. Our expertise includes: ■ Importing/exporting of skincare, spa, beauty and lifestyle goods ■ Placing your products with our spa partners in coveted and prestigious destinations ■ Management of every element of your account: from pitching your brand, negotiating terms and managing logistics.
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Formulation: We create highly effective formulations using our knowledge of rarefied ingredients. Our end-to- end services include: ■ Manufacturing of skincare, cosmetics and lifestyle goods in our production facility ■ Concept development: We create unique formulations for our clients, producing both niche and small batch skin care and personal care products ■ Packaging: If you can dream it, we can make it, with our in-house design team Branding: We use your criteria to create a brand experience that transcends your competition. As constant innovators, we create treatments for some of the best hotels and spas in the region. We also teach and train the staff about the brand and develop manuals and supporting materials. Neaumorinc’s continued support accelerates the growth of your business. Steps along this journey include: ■ Creating customised products ■ Brand identity and creative direction: Developing strategies for global brand expansion, immersing ourselves in your brand’s culture to learn its essential principles and investing time in the discovery of your brand’s market and competitors ■ Sales/marketing/benchmarking: Delivering value to your business by establishing, and increasing your global market share
■ Protocol/training manuals/collaterals: Generating all the support materials necessary for success
USPs We have unique industry experience, strategic know-how and the strong relationships required to transform your brand into tomorrow’s market leader. We collaborate closely with clients, providing tailored advice to achieve project goals with a level of service that is unmatched in our field.
Where in the world? Focusing on GCC/UAE region
Who’s who? Shawna Morneau, founder and MD Dara de Guzman, communications manager
What the clients say “[Shawna’s] knowledge of the market is unrivalled. She’s dynamic and focused, capable of dealing with huge amounts of information and delivering for her labels within challenging time frames. She’s focused and proactive on anticipating issues and ensuring clients get that little bit extra beyond their expectations.” Chichi McCarthy, key consultant McKinsey & Co SPA BUSINESS HANDBOOK 2017 – 2018 155
Architectural Design space Planning interior Design FF&e selection Brand identity
RobeRt D. HenRy Architecture + interiors
info@rdh-architects.com www.rdh-architects.com
CONSULTANCY PROFILES
Robert D. Henry Architects + Interiors 111 John Street, Suite 200, New York, NY 10038 USA
Tel: +1 212 533 4145 Email: info@rdh-architects.com Blog: rdh-architects.com/the-blog
Bob Henry, founder and principal
www.rdh-architects.com
Background RDHA + Interiors is an award-winning NYC-based design firm founded in 1990 by Architect Robert D. Henry offering planning, architecture, interior design and brand identity. The team has over 30 years of Spa, Wellness, Hospitality and Residential design experience.
Main products and services ■ ■ ■ ■ ■
Architectural design Space planning Interior design FF&E selection Brand identity
Couple’s Treatment Suite at The Setai Wall Street, New York
USPs Using our design philosophy, we create design that is perceived through the five senses: sight, smell, taste, touch and sound. We believe that by engaging those senses through our work, the architectural experience becomes a memorable journey for everyone. Our design philosophy is driven by 2 basic principles: 1) the design solution must creatively enhance our client’s philosophy and culture. 2) Our solution must answer the client’s financial and time constraints. Through close communication with our clients, coupling focused research
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with creative solutions, RDHA has produced award-winning projects. RDHA has highly experienced professionals who are able to guide our clients through the design process.
NYC; Canyon Ranch Living, Chicago; G Spa at Gansevoort Hotel, NYC; Nanjing Lu Boutique Hotel, Shang Hai; Vdara Spa at MGM City Ctr, Las Vegas; Wynn Las Vegas; Grand Hotel Quellenhof, Bad Ragaz, Switzerland; La Esperanza Ski Resort, La Chubut, Argentina; Mar-A-Lago Club, West Palm Beach, FL; Palm Integrated Health, St Louis, MO; Avanti, Manalapan, NJ; Obagi, Beverly Hills, CA; Orient Retreat Spa, Taichung, Taiwan; Butterfly, NYC; PGA Spa Laterra, St Augustine, FL; Ajune, NYC; Waikoloa Spa and Beach Club, Waikoloa, HI; Amelia Island Plantation Spa, FL; Cobella Akqa Spa, London; Pasquale Salon, Fort Lee, NJ; DePasquale, Parsippany, NJ
Where in the world? Five continents and willing to come to you.
Awards Bob Henry won Hospitality Design’s Platinum Circle 2007 Award for Best Hotel and Spa for Orient Retreat in Taichung, Taiwan. AIA Award – Pasquale Salon, Fort Lee, NJ, US.
Top clients Mandarin Oriental, NYC and Miami; Spa by Ivanka, DC; Spa at Governors Is, NYC; Setai,
Who’s who? Henry has lectured at ISPA conferences across the US, Asia, and Europe discussing his design philosophy and projects. He is also co-author of the a book – Spa: The Sensuous Experience – which charts the world’s most spectacular spas, picked in partnership by Henry and renowned spa aficionado Julie Taylor. SPA BUSINESS HANDBOOK 2017 – 2018 157
Sparcstudio deliver inspiring, innovative & award winning
spa & wellness design with a real attention to detail. Our bespoke design approach combined with a deep understanding of the technical & operational issues ensures long lasting & unique spas that continue to win awards year after year.
OUR CLIENTS INCLUDE: CENTER PaRCS aqUa SaNa, SOUThLODgE SPa ExCLUSIvE hOTELS, DORmy hOUSE SPa, aB hOTELS NEw SPa aT SOPwELL hOUSE, CaLCOT SPa, ROCkLIffE haLL SPa, aSPRIa CLUBS IN LOCaTIONS aCROSS EUROPE EmaIL beverley@sparcstudio.co.uk TELEPhONE +44(0)203 637 5997 www.sparcstudio.co.uk
CONSULTANCY PROFILES
Sparcstudio Design Consultants 20 Water Lane Richmond London TW9 1TJ
Tel: +44 (0)203 637 5997 Email: beverley@sparcstudio.co.uk Twitter: @sparcstudio LinkedIn: beverleybayessparcstudio Facebook: sparcstudio
www.sparcstudio.co.uk
Background Sparcstudio is a company of specialist architects and designers established by Beverley Bayes, Neil Fairplay and Tom Howell. The team has over 20 years’ experience in spa and wellness design.
Main products and services Sparcstudio creates beautiful, award-winning spa and wellness facilities and hotels for discerning owners, operators and spa guests. The company has detailed knowledge of the operational requirements and technical aspects needed to deliver an outstanding experience for spa guests. Sparcstudio always strives to create unique, inspiring environments based on a detailed understanding of the brand aspirations, location and target market of a spa. Work stages include concept vision, operational layout, detailed design, FF&E selection and specification, site consultancy and final realisation. The company is passionate about good lighting design which forms a key element of its service.
USPs Sparcstudio specialises in designing bespoke, boutique spas, health and fitness clubs and hotel projects that have ‘heart & soul’. Its latest spa, the Dormy House Spa in the
www.spahandbook.com
Neil Fairplay, Beverley Bayes and Tom Howell
Cotswolds, has had much press coverage and won the Mr and Mrs Smith Award for best spa, the Conde Nast Johansens best destination spa and The Sunday Times Ultimate 100 best spa. On a larger scale, Sparcstudio was the spa/hotel designer for Center Parcs Woburn, which included the Aqua Sana Spa, hotel bedrooms and spa suites. Sparcstudio’s designs are bespoke, have a real sense of place, and are driven by a desire to create an amazing experience for the guest.
Top clients Center Parcs; Rockliffe Hall Spa Garden/ Pavillion; Third Space; Calcot Spa; Dormy House Spa; Rockliffe Hall Spa Garden; So SPA Sofitel; St James London; Pennyhill Park Hotel; Sopwell House Hotel Spa; Moddershall Oaks; Re:SPA at the Reebok Club, London; Aspria health clubs.
Where in the world? UK and Europe, but looking to work on projects which are further afield.
Future plans Two major new spas will be launched in 2017 – Southlodge Spa for Exclusive Hotels and Sopwell Spa for AB Hotel Group.
South Lodge Spa is a 4,120sq m (44,000sq ft) standalone spa, set in the stunning grounds of the South Lodge hotel in Horsham, UK. The spa has been designed with sustainability in mind and brings the ‘outside in’ and extends the spa experience into the grounds with a large natural pool. In 2018 a new concept spa will open at Sopwell House Hotel in Hertfordshire, UK. The project includes a complete reworking of the existing spa and a three story extension providing new pool, thermal suite, relaxation and treatment zones linking through to a stunning spa Garden designed by Ann-Marie Powell. Sparcstudio is continuing its work with Center Parcs across many sites and is also working on plans for the exciting spa at the new site in Ireland.
Who’s who? Beverley Bayes, co-founder & creative director; Neil Fairplay, co-founder & commercial director; Tom Howell, co-founder & technical director.
What the clients say “The Dormy House Spa has been designed by the Sparcstudio team with flair, imagination and vision’’ Andrew Grahame, chief executive, Farncombe Hill Estate SPA BUSINESS HANDBOOK 2017 – 2018 159
SPA conSultAncieS
Contract Management Contact details for companies around the world which offer spa and wellness contract management services to run facilities on a third-party basis 1Life Tel: +44 1480 484 260 email: businessdevelopmentgroup@1life.co.uk
www.1life.co.uk
Aspen Spa Management
Ecologic Spa Development & Management Tel: +34 971 76 85 87 email: info@spadevelopers.com
www.spadevelopers.com
Hepburn Wellness Group Tel: +61 3 5321 6000 email: admin@hepburnbathhouse.com
www.hepburnwellness.com
Inbalans Group
Tel: +1 954 229 8353
EF Consulting
www.aspenspamanagement.com
Tel: +44 20 7122 4910
Tel: +371 22 182 188 email: info@inbalansgroup.com
www.efmedispa.consulting
www.inbalansgroup.com
Tel: +44 1934 839 012
Enchantment Group
International Leisure Consultants (ILC)
www.sanguinehospitality.com
Tel: +1 480 264 3015 email: info@enchantmentgroup.com
Tel: +852 2537 4202 email: ilc@ilc-world.com
BSpa Consulting & Management
www.enchantmentgroup.com
www.ilc-world.com
Tel: +34 650 528 747 email: bspaconsulting@icloud.com
Black & White Hospitality
ESPA
Jon'Ric International
www.bspaconsulting.com
Tel: +44 1252 742 800 email: enquiries@espainternational.co.uk
Tel: +1 386 734 1234 email: info@jonric.om
BluePrint Spas
www.espa-consulting.com
www.jonric.com
Tel: +44 7842 120 956 email: info@blueprintspas.com
Essense Wellness
Karma Spa
www.blueprintspas.com
www.essensewellness.com
Tel: +62 361 764 082
Deep Nature
ExclusivelySpa
Tel: +33 7 89 22 13 84 email: gwaeyaert@deepnature.fr
Tel: +357 25 245 840 email: info@exclusivelyspa.com
www.deepnature.fr
www.exclusivelyspa.com
Destination Spa Management (DSM)
General Hotel Management (GHM)
Tel: +66 81 753 5154 email: joy.menzies@dsmgurus.com
Tel: +65 6223 3755 email: info@gmhotels.com
www.destination-spa-management.com
www.ghmhotels.com
Duniye Spas
GOCO Hospitality
Tel: +960 664 0438 email: duniyespasdirector@meeru.com
Tel: +66 2 252 6288 email: info@gocohospitality.com
MSpa International
www.duniyespas.com
www.gocohospitality.com
www.mspa-international.com
160 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.karmaroyalgroup.com
LIVUnLtd Tel: +1 212-784-2390 email: info@livunltd.com
www.livunltd.com
Mosaic Group Tel: +44 1603 812 727 Email: dave.courteen@mosaicgroup.co.uk
www.mosaicgroup.co.uk
Tel: +66 2 3656000
www.spahandbook.com
Companies to run your spa
Premedion
Soul Spa Concepts
Steiner Leisure Ltd
Tel: +49 40 300322 310 email: y.moshref@premedion.de
Tel: +33 6 08 22 11 61 email: helen@soulhouse.ro
Tel: +1 305 358 9002 ext 308
www.premedion.de
www.soulhouse.ro
Raison dâ&#x20AC;&#x2122;Etre
Spa Balance Consulting
Tel: +46 8 756 00 56 email: info@rdespas.com
Tel: +34 91 563 7740
Tel: +603 7880 6588 email: info@steinerspaconsulting.com
www.spa-balance.com
www.steinerspaconsulting.com
Spa Concepts International
Thalgo Spa Management
Tel: +1 707 939 0101
Tel: +33 4 94 19 91 40
www.spaconcepts.com
www.thalgospamanagement.com
Spa Innovations
Trilogy Spa Ventures
Tel: +65 6386 1236 email: services@spa-innovations.com
Tel: +1 212 874 5649
www.raisondetrespas.com
Relax Massage Tel: +33 1 53 01 01 53
www.relax-massage.com
Resense Spa Tel: +41 22 316 03 80 email: info@resensespas.com
www.resensespas.com
Resources for Leisure Assets Tel: +43 1 71 728 445 email: contactus@resourcesforleisureassets.com
www.resourcesforleisureassets.com
Sedona Resorts
www.spa-innovations.com
Spa Origins Co Ltd
www.steinersleisure.com
Steiner Spa Consulting
www.trilogyspaventures.com
Vichy Spa International Tel: +33 4 67 410 420
Tel: +66 2665 7180 email: info@spaorigins.com
www.vichyspahotel.com/en/
www.spaorigins.com
WellConsult
Spa Project
Tel: +49 89 741 60 778 email: info@well-consult.de
Tel: +49 2156 109400 email: info@spa-project.eu
www.well-consult.de
Tel: +1 678 974 7270
www.sedona-resorts.com
www.spa-project.eu
Wheway Lifestyle International
Serena Spa Pvt Ltd
Spa Remedies
Tel: +960 3313866
Tel: +1 619 313 7544
www.serenaspa.com
www.sparemedies.com
WTS International
Shenkha
Spa Sessions
Tel: +1 301 622 7800 email: svpdevelopment@wtsinternational.com
Tel: +971 52 849 0686 email: mseferian@me.com
Tel: +61 4 2358 8001
www.wtsinternational.com
Tel: +44 1494 758 058
www.spaconsultants.ae
Softouch International
www.whewaylifestyle.com
www.spasessions.com
Spa Success Consultants Tel: +1 561 866 9601
Tel: +971 6 7145535 email: info@softouchspa.com
www.spasuccess.com
www.softouchspa.com
Star Wellness Tel: +33 4 97 06 51 07
www.starwellness.com
www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 161
RESENSE W E L L N E S S & S PA S I N N O VAT I O N
The business of wellness.
RUE DE LA CITÃ&#x2030; 3 1204 GENEVA SWITZERLAND
At Resense, everything we do is about the guest. Because we believe it’s the only way to create magical experiences. And successful spas. To actively support our clients, we also spent years developing and refining our own management tools. Which may explain why our spas perform so well, and why our owners are happy to commit for 15+ years.
W H AT W E D O
GET IN TOUCH
From our offices in Geneva and Beijing, we
If you would like us to create a concept, sup-
create, deliver, and support 60+ unique, lux-
port, or train for your wellness business, or
urious and high-performing wellness experi-
even if you’d just like to know more about us,
ences all over the world.
please get in touch.
+41 22 316 0380 I N F O @ R E S E N S E S PA S . C O M W W W. R E S E N S E S PA S . C O M
SPA conSultAncieS
Consultants A wide selection of consultancies worldwide which specialise in spa and wellness feasibility, design, development and operational advice 1Life
ASPA
Beauty Business Experts
Tel: +44 1480 484 260 email: businessdevelopmentgroup@1life.co.uk
Tel: +351 219 498 215 email: info@a-spa.com
Tel: +44 7743 482 776 email: hello@beautybusinessexperts.com
www.1life.co.uk
www.a-spa.com
www.beautybusinessexperts.com
360° Spa Solutions
Aspen Spa Management
Beauty Leaders LLC
Tel: +852 2526 5552 email: info@360spasolutions.com
Tel: +1 954 229 8353 email: info@aspenspamanagement.com
Tel: +971 2 676 4600 email: info@beautyleaders.com
www.360spasolutions.com
www.aspenspamanagement.com
www.beautyleaders.com
3d Leisure
Atlam Design Worldwide
Beauty Mill
Tel: +44 1252 732 220 email: info@3dleisure.com
Tel: +44 1926 400 068 email: info@atlamdesignworldwide.com
Tel: +61 4 8806 9806 email: katie@beautymill.com.au
www.3dleisure.com
www.atlamdesignworldwide.com
www.beautymill.com.au
5 Spa Consulting LLC
A.W. Lake Wellness USA, LLC
Benessere Wellness Company
email: info@5spaconsulting.com
Tel: +1 424 345 4688 email: info@awlakedesign.com
Tel: +1 216 527 7099 email: kristacarucci@yahoo.com
http://5spaconsulting.com
Abbajay & Associates
www.awlakedesign.com
Tel: +1 202 607 4575 email: sabbajay@hotmail.com
Barbara Morrow Spas International
Acara Partners
www.barbaramorrowspas.com
Tel: +1 203 488 0028 email: info@acarapartners.com
Be a Business Spa – bbspa
Tel: +1 505 660 1077 email: barbaramorrow@msn.com
www.acaramedspas.com
Tel: +39 348 71 51 876 email: info@beabusinessspa.com
Anderson & Associates
www.beabusinessspa.com
email: peter@anderspa.com
www.anderspa.com
Asia Spa & Leisure Consulting ASLC
Beautiful Forever Consulting
Black & White Hospitality Tel: +44 1934 839 012 email: nick@sanguine.com
www.sanguinehospitality.com
Blu Spas Inc Tel: +1 406 862 2200 email: info@bluspasinc.com
www.bluspasinc.com
Blue Spa & Leisure Consultants Ltd
Tel: +1 201 541 5405
Tel: +44 1225 334 544 email: info@bsandl.com
www.beautifulforever.com
www.bluespaandleisure.co.uk
Tel: +44 7501 962 087 email: rohun@aslc-leisure.com
www.aslc-leisure.com
164 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
Companies to help design and develop your spa Ecologic Spa Development & Management
BluePrint Spas
Conceptasia
Tel: +44 7842 120 956 email: info@blueprintspas.com
Tel: +852 3698 1031 email: sng@conceptasia.net
www.bluesprintspas.com
www.conceptasia.net
BSpa Consulting & Management
Core Essence
Tel: +34 650 528 747 email: bspaconsulting@icloud.com
email: connect@coreessence.ca
EF Consulting
www.coreessence.ca
Tel: +44 20 7122 4910
www.bspaconsulting.com
Camelot Spa & Consultancy Tel: +27 11 880 3850/1 email: info@camelothealth.co.za
www.camelotspagroup.com
Cent Degres
C-Spa Consulting Tel: +1 808 870 4692 email: cecilia@cspaconsulting.com
www.cspaconsulting.com
Curry Spa Consulting LLC
Tel: +34 971 76 85 87 email: info@spadevelopers.com
www.spadevelopers.com
www.efmedispa.consuiting
Enchantment Group Tel: +1 480 264 3015 email: info@enchantmentgroup.com
www.enchantmentgroup.com
Tel: +1 707 933 0408
Esadore International
www.centdegres.com
www.curryspaconsulting.com
Tel: +971 4 361 7976 email: info@esadore.com
Chantara Spa
Deep Nature
www.esadore.com
Tel: +603 2300 2909 email: info@chantaraspa.com
Tel: +33 7 89 22 13 84 email: gwaeyaert@deepnature.fr
ESPA
www.chantaraspa.com
www.deepnature.fr
Tel: +44 1252 742 800 email: enquiries@espainternational.co.uk
Closer Consulting Wessel & Matalla
Destination Hotels & Resorts
www.espa-consulting.com
Tel: +49 541 99 98 98 52 email: info@closer-consulting.de
Tel: +1 303 799 3830
www.closer-consulting.de
The Club Synergy Group Consultants
www.destinationhotels.com
Destination Spa Management
Essense Wellness www.essensewellness.com
ExclusivelySpa
Tel: +33 6 10 26 69 00
Tel: +66 81 753 5154 email: joy.menzies@dsmgurus.com
www.clubsynergygroup.com
www.destination-spa-management.com
Commercial Spa Strategies
Dreamz International
Tel: +44 7398 250058 email: liz.spa@icloud.com
Tel: +91 96 11 302 802
Feeney & Co
www.dreamzspa.com
Tel: +1 702 908 7078
Concept Saphyr
Durocher Enterprises
Tel: +852 2358 1799 email: info@concept-saphyr.com
Tel: +1 406 863 9448 email: bryan@durocherenterprises.com
FH Consultancy
www.concept-saphyr.com
www.durocherenterprises.com
www.franhayterconsulting.com
Tel: +357 25 245 840 email: info@exclusivelyspa.com
www.exclusivelyspa.com
www.feeneyandco.com
Tel: +44 7967 392 081
FisioSphere Tel: +390 354 28 30 11
www.fisiosphere.it www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 165
SPA conSultAncieS Francis & Alexander
Hepburn Wellness Group
Innovative Spa Management
Tel: +1 707 637 6968 email: peggy@resources4spas.com
Tel: +61 3 5321 6000 email: admin@hepburnbathhouse.com
Tel: +1 828 242 4415 email: info@ismspa.com
www.resources4spas.com
www.hepburnwellness.com
www.ismspa.com
Frederique Spa Consulting
HFD Spa (Health Fitness Dynamics)
Innovative Spa Productions
www.frederiquespaasia.com
Tel: +1 954 942 0049 email: hfd@hfdspa.com
Tel: +1 702 427 3895 email: christi@getspainfo.com
The Georgeson Group
www.hfdspa.com
www.getspainfo.com
Tel: +44 141 882 7575 email: info@georgesongroup.com
Horwath HTL Health & Wellness
InSPAration Management
www.georgesongroup.com
Tel: +66 2 252 6281 email: mbrennan@horwathhtl.com
Tel: +1 407 210 3928 email: info@insparationmanagement.com
GeoSpa GmbH
www.horwathhtl.com
www.insparationmanagement.com
Tel: +49 8642 595 22 0 email: info@geospa.de
Hospitality & Leisure Concepts
Institute of Management Consultants
www.geospa.de
Tel: +44 7736 611 554 email: dc@hlconcepts.co.uk
Tel: +1 202 367 1134
Gingko Spa Management & Consulting Services
www.hlconcepts.co.uk
Tel: +27 21 948 2310 email: info@gingkospa.com
www.gingkospa.com
Global Project & Spa Advisory Tel: +33 1 82 09 45 77 email: psaussay@globalspaadvisory.com
www.globalspaadvisory.com
Howard Spa Consulting
www.imcusa.org
Intelligent Spas Pte Ltd Tel: +65 6248 4736
Tel: +44 1483 201 102 email: neil@howardspaconsulting.com
www.intelligentspas.com
www.howardspaconsulting.com
Interim Wellness email: ryan@interimwellness.com
HUW Enterprises
www.interimwellness.com
Tel: +1 954 326 1114 email: information@huwenterprises.com
International Leisure Consultants (ILC)
www.huwenterprises.com
Tel: +852 2537 4202 email: ilc@ilc-world.com
Tel: +66 2 252 6288 email: info@gocohospitality.com
HVS Spa and Leisure Services
www.ilc-world.com
www.gocohospitality.com
www.hvs.com/services/spaleisure
Itanda
Hammam Consultants LLC
Inbalans Group
Tel: +44 7791 969 699 email: enquiries@itanda.co.uk
Tel: +1 954 713 7301
Tel: +371 22 182 188 email: info@inbalansgroup.com
www.itanda.co.uk
www.inbalansgroup.com
Jacqueline Ross
Innovate Leisure
Tel: +44 795 766 8850 email: jacqueline@jrspaconsultancy.co.uk
GOCO Hospitality
www.hammamconsultants.com
Happy Sauna Tel: +390 462 503023 email: info@happysauna.it
www.happysauna.it
Tel: +1 516 248 8828
Tel: +44 8707 804 490 email: info@innovateleisure.com
www.innovateleisure.com
166 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
Companies to help design and develop your spa Jean Oliver Spa Consultancy
Linser Hospitality GmbH
Natural Resources Spa Consulting Inc
Tel: +44 1628 855 723 email: jeo@jeanoliver.com
Tel: +43 512 279 090 email: office@linserhospitality.com
Tel: +1 212 327 0439 email: contact@nrispa.com
www.jeanoliver.com
www.linserhospitality.com
www.nrispa.com
JGA Spa Consultancy
LIVUnLtd
Neaumorinc
Tel: +44 1795 890 952
Tel: +1 212-784-2390 email: info@livunltd.com
Tel: +971 5 223 88713 email: info@neaumorinc.com
www.livunltd.com
www.neaumorinc.com
McCall & Wilson
Nika Consulting
www.jmpankey.com
Tel: +1 843 525 1317 email: anne@mccallwilson.com
Tel: +1 866 833 6452 email: info@nikaconsulting.ca
Jon'Ric International
Medi Spa Solutions
Tel: +1 386 734 1234 email: info@jonric.om
Tel: +961 471 1016 email: info@medispasolutions.com
www.jonric.com
www.medispasolutions.com
Karma Spa
Mestre & Mestre Spa Consulting
Tel: +62 361 764 082 email: karmaspa@karmaresorts.com
Tel: +52 55 5282 3680 email: info@mestre-spa-mestre.com
www.karmaroyalgroup.com
www.mestre-spa-mestre.com
Kurland/Haslauer GmbH
Milk Leisure Ltd
Tel: +49 8654/4887 22 email: info@kurland.de
Tel: +44 1625 415 071 email: robert@milkleisure.co.uk
www.kurland.de
www.milkleisure.co.uk
Kyricos & Associates
Moontide Consulting
Tel: +1 207 752 2390 email: mia@kyricos.com
http://moontideconsulting.com
PCG Hotel Design
www.kyricos.com
Mosaic Group
Tel: +49 511 954730 email: info@pcg-hoteldesign.com
www.jgspadevelopment.com
JM Pankey Partners Tel: +1 207 604 0712 email: julie@jmpankey.com
Leonor Stanton Hospitality and Spa Consulting Worldwide
www.nikaconsulting.ca
Nine Degrees Tel: +971 4 361 7976 email: info@ninedegreesspa.com
www.ninedegreesspa.com
Omdanne Tel: +61 432 638 361 email: info@omdanne.com
www.omdanne.com.au
PA Wellness Consultancy Tel: +852 2755 7182 email: info@pa-wellness.com
www.pa-wellness.com
Tel: +44 1603 812 727 email: dave.courteen@mosaicgroup.co.uk
www.pcg-hoteldesign.com
www.mosaicgroup.co.uk
Premedion
Tel: +598 95 59 88 54 email: ildrstanton@btinternet.com
MSpa International
Tel: +49 40 300322 310 email: y.moshref@premedion.de
Lexi Design
Tel: +66 2 3656000 email: infothailand@minornet.com
www.premedion.de
Tel: +1 888 331 4752
www.mspa-international.com
Promet Spa Design & Build
www.lexidesign.com
Tel: +90 216 368 4840 email: info@promet.com.tr
www.promet.com.tr www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 167
SPA conSultAncieS Raison dâ&#x20AC;&#x2122;Etre
Sacred Currents
Smart Spa Solutions
Tel: +46 8 756 00 56 email: info@rdespas.com
Tel: +1 212 410 1832
Tel: +441 331 2906
www.sacredcurrents.com
www.smartspasolutions.com
Saga Spa Consulting & Management
Smith Club & Spa Specialists
Tel: +1 954 474 9475
Tel: +1 970 927 1549 email: spasmith@comcast.net
www.raisondetrespas.com
Red Cashew Tel: +1 818 284 7455 email: info@redcashew.com
www.sagafitness.com
www.redcashew.com
Salamander Lifestyle Pte Ltd
Relax Massage
www.linkedin.com/in/Spasmith
Tel: +65 6336 7670
Softouch International
www.salamanderspa.net
Tel: +971 6 7145535
Tel: +33 1 53 01 01 53
www.relax-massage.com
Sanitas Spa & Wellness
Resense Spa
Tel: +90 212 326 4646 - 8040 email: info@thesanitas.com
www.softouchspa.com
Soul Spa Concepts Tel: +33 6 08 22 11 61 email: helen@soulhouse.ro
Tel: +41 22 316 0380 email: info@resensespas.com
www.thesanitas.com
www.resensespas.com
Satteva
Reservoir
Tel: +52 1 777 103 5399 email: bonnie@satteva.com
Spa Advisors Inc
Tel: +1 212 229 9142 email: info@reservoirspa.com
www.satteva.com
www.spaadvisors.com
www.reservoirspa.com
Sedona Resorts
Spa Advocates
Resources & Development
Tel: +1 678 974 7270 email: info@sedona-resorts.com
Tel: +852 2459 1663 email: info@spaadvocates.com
Tel: +1 702 436 0371
www.sedona-resorts.com
www.spaadvocates.com
Segerberg Spa Consulting
Spa & Club Ideations, LLC
Tel: +1 912 222 1518 email: janesegerberg@yahoo.com
Tel: +1 561 758 4244
www.resourcesanddevelopment.com
Resources for Leisure Assets Tel: +43 1 71 728 445 email: contactus@resourcesforleisureassets.com
www.resourcesforleisureassets.com
Rizzato Spa Consulting
www.segerbergspa.com
Serena Spa
www.soulhouse.ro
Tel: +1 480 659 7730
www.spaclubideations.com
Spa Balance Consulting Tel: +34 91 563 7740 email: info@spa-balance.com
Tel: +49 7542 946 990
Tel: +960 3313866 email: maldives@serenaspa.com
www.spa-consulting.com
www.serenaspa.com
Robert D Henry Architects
Shenkha
Tel: +1 212 533 4145 email: info@rdh-architects.com
Tel: +971 52 849 0686 email: mseferian@me.com
www.spabotanica.com
www.rdh-architects.com
www.spaconsultants.ae
Spa Concepts International
www.spa-balance.com
Spa Botanica Tel: +852 2238 1188
Tel: +1 707 939 0101 email: eva@spaconcepts.com
www.spaconcepts.com 168 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
Companies to help design and develop your spa
Spa Consultancy
Spa Origins Co Ltd
Spa Success Consultants
Tel: +44 7748 058 225
Tel: +66 2665 7180 email: info@spaorigins.com
Tel: +1 561 866 9601
www.spaconsultancy.co.uk
Spa Consultants Tel: +91 98 23 096 431 email: info@spaconsultants.com
www.spaconsultants.in
The Spa Consultants
www.spaorigins.com
Spa Profits Consulting Inc Tel: +1 604 921 6245 email: contact@spaprofits.com
http://spaprofits.com
www.spasuccess.com
Spa Vision Tel: +44 1225 744450 email: info@spavision.com
www.spavision.com
SPAd
Tel: +27 11 234 2150
Spa Project
www.thespaconsultants.co.za
Tel: +49 2156 109400 email: info@spa-project.eu
Spa Creators Ltd
www.spa-project.eu
Tel: +44 1189 471 857 email: enquiries@spacreators.co.uk
Spa Remedies
www.spacreators.co.uk
Tel: +1 619 313 7544
Tel: +961 (0) 3 255 444 email: nathalie@spabulous.com
www.sparemedies.com
www.spabulous.com
Tel: +33 6 79 52 43 11 Email: erwanmadec@lespafrancais.com
Spa Resources International
SpALIGN Concepts
Tel: +971 4 336 7100 email: info@spa-resources-international.com
Tel: +1 970 456 6594
Spa Genesis Business Consultancy
www.spa-resources-international.com
Le Spa Francais
Tel: +44 7931 374 269
Tel: +1 928 204 2338 email: spad@sylviaspa.com
www.sylviaplanninganddesign.com
Spabulous
www.spalign.com
Spalogique Consulting Ltd
www.spa-genesis.com
Spa Sessions
Spa Guide-n-Light
Tel: +61 4 2358 8001 email: joanne@sparemedies.com
Tel: +91 98195 61806
www.sparemedies.com
Tel: +971 50 443 8812 email: info@spalution.com
The Spa Set
www.spalution.com
Tel: +44 7956 578 608 email: lisa@thespaset.com
Sparcstudio
www.spaguidenlight.com
Spa Innovations Tel: +65 6386 1236 email: services@spa-innovations.com
www.spalogique.com
SpaLution
www.thespaset.com
Tel: +44 203 637 5997 email: beverley@sparcstudio.co.uk
Spa Insight Solutions
Spa Solutions Training & Management Consultancy Ltd
www.sparcstudio.co.uk
Tel: +1 888 241 2095 email: info@spainsightsolutions.com
Tel: +86 21 346 12353 email: johnnychang@spatm.netstrategy.net
Star Wellness
www.spainsightsolutions.com
www.spatm.net
www.starwellness.com
Spa Management Solutions
Spa Strategy
Steiner Leisure Ltd
Tel: +1 702 524 4505
Tel: +44 7969 686644 email: claire@spastrategy.net
Tel: +1 305 358 9002 ext 308 email: winif@steinerleisure.com
www.spastrategy.net
www.steinersleisure.com
www.spa-innovations.com
www.spamanagementsolutions.com
www.spahandbook.com
Tel: +33 4 97 06 51 07
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 169
SPA conSultAncieS Steiner Spa Consulting
TLee Spas
Wellness Business Consultancy UK
Tel: +603 7880 6588 email: info@steinerspaconsulting.com
www.tleespas.com
Tel: +44 788 525 5887
www.steinerspaconsulting.com
Topaz Consulting
Steve Kass Consulting
Tel: +44 1268 745 892 email: info@topazconsulting.net
Tel: +1 914 671 7161 email: stevekass@stevekassconsulting.com
www.topazconsulting.net
www.stevekassconsulting.com
Toskanaworld
Stevens & Associates
Tel: +49 3 64 61 / 91826 email: sekretariat@toskanaworld.net
Tel: +44 1792 229 090 email: enquiries@stevensassoc.co.uk
www.toskanaworld.net
www.stevensassoc.co.uk
Trilogy Spa Ventures
Stolle Service Ltd
Tel: +1 212 874 5649 email: info@trilogyspaventures.com
Tel: +1 250 370 2727 email: info@stolle.com
www.trilogyspaventures.com
www.stolle.com
Under a Tree Health & Wellness Consulting
Strategic Spa Solutions Tel: +1 520 248 1901 email: dtrieste@strategicspa.com
www.strategicspa.com
Synspa Consulting Tel: +1 619 500 4772 www.sysnspaconsulting.com
www.kislifestyle.co.uk
Wellness & Beauty Consulting Tel: +39 0471 798 375 email: info@wellness-consulting.it
www.wellness-consulting.it
The Wellness Technical Services Co LLC Tel: +971 4362 9625 email: martin.roehle@thewellness.ae
www.thewellness.ae
Wheway Lifestyle International Tel: +44 1494 758 058 email: info@whewaylifestyle.com
www.whewaylifestyle.com
WTS International
Tel: +1 520 400 5799 email: amy@underatree.com
Tel: +1 301 761 5803 email: svpdevelopment@wtsinternational.com
www.underatree.com
www.wtsinternational.com
Uspa Immersion
Wuttke Group LLC
Tel: +61 3 9596 0522 email: info@uspa.com.au
Tel: +1 404 441 4962
www.uspaimmersion.com
www.wuttkegroup.com
Wynne Business
Thalgo Spa Management
Vichy Spa International
Tel: +33 4 94 19 91 40 email: tsm@thalgo.com
Tel: +33 4 67 410 420
Tel: +1 610 368 6660 email: consultants@wynnebusiness.com
www.vichyspahotel.com/en/
www.wynnebusiness.com
Voelker Gray Design
Xellum
Tel: +1 949 651 0300 email: john@voelkergraydesign.com
Tel: +36 1 269 1920 email: lpuczko@xellum.hu
www.voelkergraydesign.com
www.xellum.hu
www.thalgospamanagement.co
Thermarium SPA â&#x20AC;&#x201C; Anlagenbau GmbH Tel: +43 5244 656 60 email: office@thermarium.com
www.thermarium.com
Tip Touch International Tel: +32 26 44 27 44 email: jean-guy@tiptouch.com
Well World Group Tel: +1 859 806 0644 email: debrak@wellworldinc.com
www.wellworldgroup.com
www.tiptouch.com
170 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
SPA frAnchiSeS
Spa Franchises Franchising is fast becoming a popular business model in the global spa industry. Here's our overview of some of the spa and beauty brands that are growing nationally and internationally
Body'Minute
Cinq Mondes
Elements Massage
Tel: +33 1 53 30 71 18 email: developpement@bodyminute.fr
Tel: +33 1 42 66 00 60 email: contact@cinqmondes.com
Tel: +1 877 663 0880
http://bodyminute.com
www.cinqmondes.com
Buddha Spa
Dragonfly Therapeutic Retreat
Tel: +55 11 97548-5555 email: franquias@buddhaspa.com.br
http://elementsfranchise.com
Endota Spa Tel: +61 3 5971 8700 email: info@endota.com.au
Tel: +86 21 6132 5068 email: relax@dragonfly.net.cn
www.endotaspa.com.au/franchise
www.dragonfly.net.cn
Four Fountains De-Stress Spa
Tel: +27 11 880 3850 ext 2017 email: carmenitap@camelotspa.co.za
EF Medispa
Tel: +91 996 739 7771 email: ninad.mundhe@thefourfountains.in
Tel: +44 207 1224918
www.thefourfountainsspa.in
www.camelotspa.co.za
http://efmedispa.com
www.buddhaspa.com.br
Camelot Spa
Hand & Stone Massage and Facial Spa Tel: +1 855 368 0158
www.handandstonefranchise.com
HerbaLine Facial Spa Tel: +60 3 5121 5055
www.herbaline.com.my
Jon'Ric International Tel: +1 866 4 4556631
https://jonricfranchise.com
LivNordic Tel: +46 8 756 00 56 email: info@rdespas.com
www.raisondetrespas.com/livnordic
Marilyn Monroe Spas Massage envy has more than 1,150 locations in the us
Tel: +1 407 370 9343 email: franchise@marilynmonroespas.com
www.marilynmonroespas.com/franchise www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 171
SPA frAnchiSeS The Massage Company Tel: +44 1276 819588 email: charlie@massagecompany.co.uk
www.massagecompany.co.uk
Massage Envy Tel: +1 480 568 4938 email: lknowlton@massageenvy.com
www.massageenvyfranchise.com
Massage Green Spa www.massagegreenfranchise.net
Massage Heights Tel: +1 888 909 0974 email: mhfranchising@massageheights.com
www.massageheightsfranchise.com
MassageLuXe Tel: +1 636 680 9013
https://massageluxe.com/franchise
NStyle International Tel: +971 4 431 8935 Ext 135
www.nstyleintl.com
Texas-based Woodhouse Day spa offers more than 70 treatments at its locations
O2 Spas Tel: +91 924 702 0202 email: info@o2spa.org
Spa by L'Occitane
www.o2spa.org
email: spacontact@loccitane.com.hk
Planet Beach
www.spa.loccitane.com
Woodhouse Day Spa
Tel: +1 888 290 8266
Spa Creators Ltd
www.myplanetbeachfranchise.com
Tel: +44 1189 471 857 email: enquiry@spacreators.co.uk
Sense of Touch
www.spacreators.co.uk
Tel: + 852 2201 4545 email: enquiries@asiasw.com
Spavia
www.senseoftouch.com.hk
franchise.spaviadayspa.com
Siam Wellness Group
Taylor & Colt Barber Spa
Tel: +66 2 641 6619 20 email: info@siamwellnessgroup.com
Tel: +1 888 264 744 email: franchising@gsbeautygroup.com
YeloSpa
www.siamwellnessgroup.com
www.franchising.taylorandcolt.ca
http://staging.yelospa.com/newyork/franchise
172 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
Tel: +1 877 570 7772 email: derrick@woodhousespas.com
www.ownawoodhouse.com
Yan Spa Tel: +66 2 168 5733 email: info@bhmasia.com
www.yan-spa.com
Tel: +1 212 245 8235
www.spahandbook.com
spa business 2 0 17 - 2 0 18 H A N D B O O K
PRODUCTS & SERVICES Company Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p174 Spa-Kit
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Contact Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p280 Product Selector
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ccreators
CREATORS
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WELLBEING
AND
RELAXATION
Interior Design I Engineering Design I Pool + Thermal Installation I Maintenance
Middle East + Asia Barr + Wray Dubai T: + 971 4320 6440 E: sales@barrandwray.com
UK + Europe Barr + Wray T: + 44 141 882 9991 E: sales@barrandwray.com
www.barrandwray.com
Asia PaciďŹ c Barr + Wray Hong Kong T: + 852 2214 9990 E: sales@barrandwray.com
COMPANY PROFILES
Barr + Wray Ltd 1 Buccleuch Avenue, Hillington Park, Glasgow, G52 4NR, UK
Tel: +44 (0)141 882 9991 Fax: +44 (0)141 882 3690 Email: sales@barrandwray.com
Alister MacDonald, B+W chair & CEO
barrandwray.com
Background Founded in 1959, Barr + Wray is recognised as a world-leading provider of spa design, engineering and pool+ spa equipment.
Main products and services Our worldwide services include the following: ■ Engineering Consultancy: for wet area items such as pool water filtration systems and bespoke thermal experiences – saunas, steamrooms, ice fountains, hammam, heated loungers and snow cabins. ■ Interior Design: a highly innovative design team offering a fully coordinated and integrated spa interior design solution. ■ Supply & Install: Installation of all wet area equipment by our own in-house team of fitters. ■ Aftersales: offering a quality aftersales and maintenance service for all projects.
Additional products Pools: vitality/hydrotherapy, lap/exercise; cold plunge; Onsen and mineral. Thermal cabins: saunas; steamrooms; hammams; snow cabins; rasuls; experience showers; ice machines; and heated loungers/benches. FF&E: massage tables.
ESPA Rock Sauna at Resorts World™ Sentosa, Singapore
a technical ability to supply spa wet area solutions, offering flexible and cost effective services unrestricted by geography or size.
How many spas do you supply? More than 300 spas worldwide.
Top clients Four Seasons, Le Meridien, Jumeirah Group, Mandarin Oriental, Ritz Carlton, IHG, Fairmont Raffles, Shangri-La, One & Only, St Regis, Grand Hyatt and Leela.
Future plans To continue to remain a key driver in the design and engineering aspects of spa resorts worldwide, supplying to both new and existing customers. Barr + Wray hopes to increase its presence across new international territories and markets, helping to expand our client-based portfolio.
Trade shows SPATEC Europe, June 2016; Global Spa & Wellness Summit, Austria, October 2016.
USPs
Where in the world?
Who’s who?
Being able to create award-winning spas, offering a full interior design package and
Headquartered in the UK with subsidiary offices in Dubai and Hong Kong.
Alister MacDonald, chair and CEO Lorne Kennedy, operations director
www.spahandbook.com
SPA BUSINESS HANDBOOK 2017 – 2018 175
PHOTO: BRIMSTONE SPA
www.bcsoftwear.co.uk
The Ultimate in luxury towelling for your hotel and spa Fluffy towels and bathrobes | Vibrant colourfast colours Wide range of slippers and flip flops | Designed for quality and made to last
Call +44 (0) 845 210 4000 Web: www.bcsoftwear.co.uk Email: enquiries@bcsoftwear.co.uk Fax: +44 (0)1628 520841 For all enquiries in France contact our BC Softwear sales agent Corinne Fejoz Email: c.fejoz@orange.fr Mobile: +33 626 570 166
COMPANY PROFILES
BC Softwear Ltd Wycombe 3, Boundary Road, High Wycombe, Buckinghamshire, HP10 9PN UK
Tel: +44 (0)845 210 4000 Fax: +44 (0)1628 520 841 Email: enquiries@bcsoftwear.co.uk Skype: bcsoftwear Twitter: @BCSoftwear Facebook: www.facebook.com/BcSoftwear
Barbara Cooke, founder and managing director
www.bcsoftwear.co.uk
Background
Where in the world?
BC Softwear manufactures and supplies luxury towelling for exclusive hotels and spas in the UK and Europe. Its products are designed for the most discerning customers where exemplary quality and exceptional performance are the norm. BC Softwear was launched in 2002 by the founder and managing director, Barbara Cooke.
The UK and Ireland, throughout Europe, and worldwide as far out as Polynesia
Top clients Champneys, Center Parcs Aqua Sana, Hoar Cross Hall, Penny Hill Park, The Dorchester Collection, The Deep Nature Group, Relais Châteaux and many luxury hotels and spa throughout France.
Main products and services BC Softwear are experts in the manufacture of towelling, supplying exceptional quality luxury bathrobes, towels, and slippers. The company is renowned for its unique understanding of the spa and hotel markets and has been providing expertise to the most luxurious 5 star and luxury boutique hotels and exclusive spas for over 15 years. With an enviable reputation for supreme quality towels and robes that stay softer and fluffier for longer, BC Softwear guarantees clients will receive reliable supply and exceptional customer service.
Additional products BC Softwear are specialists in the embroidery of towels with corporate logos. Using state of the art embroidery machines, the company can embroider bathrobes, towels and slippers with exquisite custom made logos in any colour or design with no minimum order quantity.
www.spahandbook.com
Future plans
BC Softwear has a reputation for luxury
USPs BC Softwear’s Spa Linen has an exclusive weave designed to absorb less oil, repel odours and stay fresh for longer. The company manufactures exceptionally large sized spa towels to reduce the number of towels required during a treatment, accelerate the treatment turnaround, reduce drying times and decrease laundry costs. Its bathrobes provide superior luxury with exceptional quality – which is why BC Softwear is the preferred choice of supplier for many hotels, spas and laundries. More importantly, all products are available from stock with next day delivery.
Product selections are constantly updated and new colours introduced based on customer requirements. Our robes have been extended into multiple sizes in recognition of the importance of the actual guests comfort.
Who’s who? Barbara Cooke, Managing Director; Sam Cooke, Business Development Manager South; Karen Tidswell, Business Development Manager North & Ireland.
What the clients say “BC Softwear has been very helpful in our spa development process. We have been impressed with their ideas, the exceptional quality of the products and the results speak for themselves!” Liz Dicker, spa director, Sequoia Spa at The Grove, UK SPA BUSINESS HANDBOOK 2017 – 2018 177
Unique expertise in high-end personalized beauty care For 40 years, the Biologique Recherche Methodology has had a reputation for astounding effectiveness based on clinical approach to beauty care using pure, concentrated ingredients as well as innovative and haute couture protocols. Biologique Recherche - 32 avenue des Champs Elysées – 75008 Paris www.biologique-recherche.com – info@biologique-recherche.com
COMPANY PROFILES
Biologique Recherche 32 Avenue des Champs-Elysées, Paris, 75008, France
Tel: +33(0)1 80 04 83 40 Fax: +33(0)1 41 18 96 85 Email: info@biologique-recherche.com LinkedIn: www.linkedin.com/company/biologique-recherche Facebook: www.facebook.com/biologique.recherche.officiel www.biologique-recherche.com
Background Biologique Recherche was founded by a French family of passionate skincare experts. Today, it is owned by Rupert Schmid, Pierre-Louis Delapalme and by the founding Allouche family. They remain loyal to the brand’s fundamentals, ensuring the transmission of its unique methodology and results-driven personalised approach.
Main products and services The company’s R&D team is driven by bringing unique products to market. One of the recent innovations is Seconde Peau, a treatment inspired by the medical processes used to treat severely burned patients. Biologique Recherche also provides spas with communication and marketing tools that help them develop their businesses.
USPs Biologique Recherche’s best asset is its methodology, which combines powerful products and effective treatment procedures with respect for the skin’s structure and physiology to ensure results. It took 40 years to build this rigorous, complex methodology and it can only be passed on through intensive training. The company’s hyper-customised solutions target a client’s individual needs and this
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makes Biologique Recherche the brand of choice for the most discerning clientele. The manufacturing process is responsible in part for the effectiveness of the formulations as there is no mass production and every batch receives great attention. Biologique Recherche products contain a high concentration of botanical, marine and biological extracts – they account for more than 20 per cent in most products. The company chooses the highest quality active ingredients available and cold-made formulations to preserve their structure. Finally, to preserve integrity and decrease the chance of allergic reactions in the use of products, artificial fragrances are not used.
Top clients Ambassade de la Beauté, Paris; the Faena Hotel, multi locations; Finca Cortesin, Malaga; Four Seasons, multi locations; Group Barrière, multi locations; Mandarin Oriental, multi locations; Peninsula, multi locations; Ritz Carlton, multi locations; Hyatt Regency Tokyo, Shangri-La, multi locations; Sofitel, multi locations; Grand Hotel Stockholm
Where in the world? Biologique Recherche is currently available in 3,000 locations across more than 70 countries worldwide.
Left to right, Pierre-Louis Delapalme, Rupert Schmid and Dr Philippe Allouche
2017 / 2018 trade shows Cosmoprof Asia; Iespa Middle east/Las vegas; FIAC; Art de vivre Shanghaï; Spatec USA
What the clients say “Biologique Recherche has been the number one retail product this season. Guests are impressed by the efficacy of the treatments and the technology used for diagnosing, measuring and treating the skin.” Jocelyn Pederson, spa director, Six Senses Spa at The Alpina Gstaad Hotel “Our partnership with Biologique Recherche enables us to provide guests with a customised facial and body treatment that’s luxurious, clinical and results-oriented. The affinity between our estheticians and Biologique Recherche’s techniques and products showcases a spa experience that has proven extremely popular with spa guests.” Jonathan Crook, general manager, The Peninsula New York “We have a demanding international clientele who expect long-lasting results with non-invasive treatments. Biologique Recherche has been the key success factor in building the reputation of our business.” Delphine Camaly, directrice, Ambassade de la Beauté, Paris and Air France La Première Spa SPA BUSINESS HANDBOOK 2017 – 2018 179
Spa Software that just works. Cloud-based spa management solutions to help you grow your business and delight customers everyday.
+1 905-752-2588 | sales@book4time.com | book4time.com
COMPANY PROFILES
Book4Time Inc. 306 Town Centre Boulevard, Suite 200 Markham, Ontario L3R 0Y6 Canada
Tel: +1 905 752 2590 Fax: +1 905 752 2581 Email: info@book4time.com Twitter: @book4time LinkedIn: Book4Time
Roger Sholanki, founder and CEO
www.Book4Time.com
Background Book4Time is the world’s most innovative and comprehensive cloud-based spa management software. With a global reach in more than 60 countries and 25,000 users, our commitment to innovation and client satisfaction has been a key driver in our success as the platform of choice for global spa brands around the world.
Main products and services We provide all-in-one spa software to run businesses. Features include: ■ Appointment Booking Accept appointments online, mobile and in-spa. Book individual appointments or groups, spa treatments or classes with our centralised reservation system. ■ Marketing & Retention Powerful marketing tools that will help you promote, attract and retain new customers and increase your brand’s visibility. ■ Payments Manage and track your revenues over the cloud with our comprehensive point of sale (POS) and integrated payment processing system. ■ Guest Experience Centralised guest profiles, alerts and history to helpyou improve your guest experience from initial booking to check out.
www.spahandbook.com
■ BI & Reporting Centrally manage your business and track KPIs with live dashboards. Forecast revenues and discover trends with over 200 reports on sales performance and financial reporting. ■ Integrations We integrate with dozens of external services, from payment to gift card to loyalty. Or use our robust API to explore unlimited possibilities.
USPs Book4Time has more than a decade of experience working with the finest five-star luxury hotel, resort, casino and day spa brands. We’re constantly innovating and our cloud-based infrastructure enables our customer to consume new product releases and enhancements every eight weeks and enjoy 99.5 per cent uptime. Our solution integrates with just about every major hotel PMS system, gift card/ loyalty vendor, payment processor and accounting/inventory management solutions. We offer deep functionality to meet the complex operational, administrative, reporting and inventory management needs of multi-location spa and wellness businesses. We also offer live 24/7 phone and email support through strategically located global customer support centres.
Where in the world? Book4time is currently deployed in more than 60 countries. Our major markets include North America, Europe, Middle East, Asia-Pacific and India.
Top clients Leading day spas chains such as Bliss, Cowshed and most major luxury hotel brands – Fairmont Hotels & Resorts, Marriott, Four Seasons, Hyatt, Belmond and Shangri La.
Future plans Expanding on our platform with new marketing tools to help with demand generation and system integrations to better serve our client demand.
Who’s who? Roger Sholanki, Founder and CEO Sean Anderson, Vice-President, Global Sales
What the clients say “Book4Time has made it possible for staff at Skana and Ahsi’ spas to focus on doing what they do best, providing a memorable – and even life changing – experience, which is invaluable to us.” Shane Bird Director of Spa Operations Turning Stone Resort & Casino SPA BUSINESS HANDBOOK 2017 – 2018 181
All the Features You Need to Manage Your Spa and Delight Your Customers Online Booking • Staff Scheduling • Integrated POS • CRM • And More
Learn why Booker is the leading spa management software www.booker.com/spabusiness
COMPANY PROFILES
Booker 22 Cortlandt Street, 18th Floor, New York, 10007, USA
Tel: US +1 866 966 9798 Email: sales@booker.com Twitter: @getbooker Facebook: www.facebook.com/getbooker Blog: booker.com/blog www.booker.com
Background Booker is the leading cloud-based business management platform for spas and salons. Booker was developed to meet the needs of spa and salon owners and retains this focus on offering the features that health, wellness, and beauty businesses need to run efficiently and grow. Spa and salon owners and managers from across the health, wellness, and beauty industries choose Booker to run and grow their businesses.
Main products and services Booker is an all-in-one management solution to run and grow your spa. Booker gives you access to a powerful tool that will help you promote your business and retain customers. Booker includes features to delight customers, staff, and owners, including: ■ Online booking, including from Yelp, Google and Facebook as well as a custom booking site ■ Staff scheduling and reminders ■ CRM and marketing features ■ Integrated point of sale and reporting ■ Ability to sell memberships and gift cards ■ Inventory management
Josh McCarter, CEO
schedule via notifications and our mobile app. Spa clients love the freedom to book their appointments online and via Facebook, Yelp, and Google. Booker tracks customer history and empowers spa owners and managers to better serve clients based on a central record of their preferences and purchase history. Booker offers training and implementation help to get new customers up and running seamlessly. We offer PMS integration and APIs that enable Booker to integrate with third-party apps.
What the clients say Back
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Spas can take payments anytime, anywhere with the Booker Mobile App
Global reach 128,000+ professionals at more than 10,000 locations use Booker to run and grow their businesses. In 2016, Booker processed 58m appointments, US$3.3bn in total transactions, and US$150m in gift card sales.
Trade shows ISPA, Global Spa & Wellness Summit
USPs
Who’s who?
Booker gives spa owners and managers back-office access from anywhere via our cloud-based platform. Staff can track their
Josh McCarter, CEO Dan Chandre, SVP of strategic partnerships Jeremie Navarro, partner – Pure Informatique.
www.spahandbook.com
$40.00
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“We selected Booker because it is robust, forward-thinking and innovative. We now offer booking through our in-room concierge using its web-based system. With five releases a year, Booker is constantly evolving, with a focus on revenue-driving marketing tools.” Jose Antonio Abud, director of tourism services, Hard Rock Hotels & Resorts
“Booker has helped me get more clients via its online booking platform. The support from the team is great. I always get quick, professional answers to queries” Robin Mauras Cartier Regional director of Spa Asia and director of SoSPA Sofitel at Ponte 16
“Many of my consulting clients use Booker’s cloud-based management software to operate their spas. “The innovations and marketing tools help them expand and grow and both they (and I) appreciate the ability to monitor all aspects of business performance.” Lisa Starr, senior consultant, Wynne Business; education ambassador, Spa Standard SPA BUSINESS HANDBOOK 2017 – 2018 183
The Excellence of Steam Bath
Le parfumeur du Spa Sa una – S team Bath – Hy drot h e ra py – Ma s s a ge - Room Fra gra n c e
contact@camylle.com
COMPANY PROFILES
Laboratoires Camylle 6 rue Guillaume Schoettke, Sarreguemines, France 57200
Tel: +33 3 87 02 38 14 Fax: +33 3 87 02 24 77 Email: contact@camylle.com Facebook: https://www.facebook.com/LaboCamylle/
Marc Massing, CEO Laboratoires Camylle
www.camylle.com
Background
Top clients
Bernard Massing founded the company as Madislor in 1976, developing innovative products for the hygiene market in the workshop next to his family house. In the 1990s, a customer from Paris asked whether it was possible for him to create sauna scents and the company began to develop expertise in essential oils and aromas.
Hôtel Carl Gustaf, Saint Barthelemy; Grand Hôtel Kempinski, Geneva; Le Royal Monceau, Paris; The Peninsula, Paris; The Plaza Athénée, Paris.
Future plans
Camylle products for sauna, hammam and massage
Main products and services Laboratoires Camylle has developed a range of products based on essential oils and natural plant extracts for use in spas. They are designed for use in saunas, steamrooms, hydrotherapy tubs, whirlpools, experience showers, crushed ice fountains and traditional bathtubs, as well as being ideal for use in essential oils diffusers. Camylle also produces a range of precious oils for use in massage treatments and for perfume diffusion. They contribute a new, olfactory dimension to the wellness area. Fragrances include eucalyptus, orange blossom, pine, lavender, rosemary, mint and lemon, as well as Asian, Polynesian, Mediterranean and Oriental blends.
USPs We recognise that wet zones in spas are often underexploited, despite the fact they
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represent the biggest area of investment. Enlivening and revitalising wet areas by introducing aroma makes them a draw for customers, thanks to aromatherapy. It is possible to organise special ‘aroma’ events which are delivered on a daily, weekly or seasonal basis. These events can highlight to customers the special properties of the oils, which can be slimming, soothing or uplifting. When these events are marketed effectively, they put the spa’s wet areas at the heart of the operation and bring them to life to create more customer engagement and interest in visiting the spa. They can also help to boost the spa’s retail offer.
Where in the world? Laboratoires Camylle has clients in Europe, Switzerland, Russia, Japan, Singapore, the US, Morocco and Turkey.
In 2017, Laboratoires Camylle will launch a revolutionary new concept which will enable the creation of an “olfactory identity” for spa treatment rooms.
Who’s who? Marc Massing, chief executive officer; Anne Lambert, sales manager.
What the clients say “For over a year now, all our centres use Camylle products in their Turkish baths. We welcome customers for a stay of 6 days and being able to offer a different fragrance in our hammams every day is a real plus. “We can enliven the bathing areas with the scents, so our clients can discover the benefits of these complementary aromas to their treatment. We have a very high client satisfaction rating since the introduction of these excellent professional quality products from Camylle.” Jean-Luc Pleuvry, director of operations, Groupe Thalazur SPA BUSINESS HANDBOOK 2017 – 2018 185
SKINCARE SCIENCE WITH A SOUL
WWW.COMFORTZONE.IT
COMPANY PROFILES
Comfort Zone 5 Great Queens Street, Holborn, London WC2 5DG UK
Tel: +44 203 301 0496 Email: customercareuk@comfortzone.it Twitter: @comfortzoneuk Facebook: https://www.facebook.com/comfortzoneskin
Brian Brazeau, general manager
www.comfortzone.it
Background
USPs
Future plans
Made in Italy since 1996 with competence and care, Comfort Zone is a professional lifestyle brand offering result-oriented skin care solutions, developed following a science-based, sustainable, holistic approach. The advanced research of the in-house R&D laboratories is guided by Dr. Davide Bollati, pharmacist and founder of the brand, and is supported by a multidisciplinary Scientific Committee.
Comfort Zone is a certified B Corporation, attesting to the company’s rigorous commitment to respecting and creating value for the people and the environment. ■ “Made in Italy” design and manufacturing. ■ Our Science-Based Conscious FormulasTM ensure all products combine performance and sustainability. They are rich in natural ingredients and free from silicones, parabens, colourants, mineral oil and animal derivatives. ■ An integrated approach to spa facials, rituals, home care and lifestyle tips. ■ Our Scientific Committee includes experts from the fields of nutridermatology, holistic health and neuroscience.
Skin Regimen product line and facial complete restyle and relaunch.
■
Who’s who? Davide Bollati – founder and president. Brian Brazeau – general manager. Sarah Shaw – UK country sales manager.
What the clients say
Focused on rejuvenation and skin health, Comfort Zone’s comprehensive face and body range allows clients to experience memorable facials and rituals at day and destination spas. Once home, the self-care may expand thanks to a wide selection of products and lifestyle tips based on the specific skin condition.
Destination and day spas on five continents.
“We chose Comfort Zone for the high standard of care in treating the whole person, not only their skin. “Our guests are excited by a brand that promotes sustainable skincare, with a focus on their whole wellbeing. Skin and soul!” Andrea Fisher Relais & Chateau Wickaninnish Inn Spa manager
Sublime Skin Facial
Tranquillity™ Pro-sleep Massage
Tranquillity™
Main products and services
www.spahandbook.com
How many spas do you supply?
SPA BUSINESS HANDBOOK 2017 – 2018 187
DEVELOPED FOR SPA. DESIGNED FOR AHH. As the inventor and leader of spa linens, Comphy is known for innovation & quality. Itâ&#x20AC;&#x2122;s our luxuriously soft touch that clients remember, but our sheets are also strong enough to last 300 washes. Whether itâ&#x20AC;&#x2122;s making sure our customers have everything they need through our personalized service and wide variety of products, or making sure our linens are sustainable and good for the planet, we work hard to keep raising the bar for excellence. Ahh, indeed!
Developed for Spa. Designed for Ahh.
1.323.225.8234 |
WWW.COMPHY.COM
COMPANY PROFILES
Comphy Co. 7034 Portal Way #110, Ferndale, Washington 98248 USA
Tel: +1 323-225-8234 Fax: +1 60-366-0139 Email: helpdesk@comphy.com LinkedIn: www.linkedin.com/company/comphy-company Facebook: www.facebook.com/thecomphycompany
Jessica Carrington, director of sales and Mia Richardson, founder/CEO
www.comphy.com
Main services Comphy is the spa industry’s inventor and leading provider of luxury linens. Mia Richardson founded Comphy in 2003, when she noticed a need in the spa industry for visually pleasing yet cost effective table dressings that would satisfy the most discerning spa guests.
Additional services Known for innovation, Comphy products were developed specifically for spa – offering the best in durability, sustainability, design and quality. For more than 10 years, Comphy has been the leading manufacturer of sheets and bedding sets for spas, lodging, wellness and home. We offer everything to dress your spa table from basics such as sheets, blankets, comforters, table skirts, cradle covers, duvets, and more to accessories – including decorative pillows, saddles, knit blankets, robes and towels.
USPs Prior to the launch of Comphy, spas were typically using hotel or home linens for treatment tables, often having to pin or fold them to fit the table. Our founder, Mia Richardson, spent years doing research and development to create the most innovative and luxurious linens imaginable -- designed
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All products are available in a number of different colours
to withstand the rigors of spa operations while providing a soft, lush feel. Comphy quickly earned a reputation for the best in durability, sustainability, design and quality. We continue to develop the most efficient yet luxurious spa linens by listening to customers on how to improve or introduce new products. Comphy’s high-performance microfibre uses less energy than any alternative, lasts 2-3 times longer than a standard cotton sheet and is wrinkle free.
How many spas does Comphy supply? Comphy ships internationally to all countries across the world.
Top clients JW Marriott, The Ritz-Carlton, Westin, Shanri-La, Mandarin Oriental, Four Seasons
Future plans As always, our customers will tell us what’s next. It is through listening to them that we get most of the ideas for our new products and product improvements.
Who’s who? Mia Richardson Founder/CEO Jessica Carrington Director of sales SPA BUSINESS HANDBOOK 2017 – 2018 189
Integrated software solutions for Golf, Spa & Leisure industries worldwide
CONCEPT SPA & LEISURE SOFTWARE Concept Spa & Leisure Software is a global leading Spa product, providing functionallity and management information for todayâ&#x20AC;&#x2122;s growing Spa Industry.
Spa business management solutions Reservations
Fiscal compliant in 60+ countries
Online reservations
Inventory management
CRM Integration
Multi-currency
Membership administration
Advanced Group Bookings
Local language support
Multi-language
Point-of-Sale
Mobile applications
Flexible and customisable whether you have 1 or 100 tratment rooms
Full PMS Integration
Business Intellegence
COMPANY PROFILES
Concept Software Systems 145 Avenida Engº Duarte Pacheco, Almancil, Algarve, Portugal
Tel: +351 289 351 200 Fax: +351 289 351 209 Email: marketing@csscorporate.com Twitter: @conceptcss LinkedIn: concept-software-systems
www.csscorporate.com
Main services Concept provides bespoke, scalable spa management software for high-end hotels, resorts and leisure venues. The software manages all operational aspects including reservations, point-of-sale, inventory management (retail and professional), customer profiles, membership administration, online bookings, CRM, business intelligence and PMS integration to the industry’s leading hotel solutions. The key to the software is its flexibility. Whether a spa has three treatment rooms or more than 100, the software has the features and customisation to match individual requirements, controlling unlimited services. Additionally, Concept’s iPad Application seamlessly connects to Concept Spa & Leisure enhancing the guest experience and workflow. Appointments, for both individual clients or groups, are booked efficiently via a series of grid control screens or through an automated availability search. The flexibility and booking control enables a wide range of reservations, including spa treatments, tennis court rental, and pre-scheduled activities such as fitness classes.
Additional services ■ Concept
Golf - an integrated tee-sheet solution for golf courses and resorts. In use at many of the world’s premier golf venues.
www.spahandbook.com
Malcolm Rennie
■ Concept POS and Inventory Control – the most comprehensive leisure retail solution – designed for spa retailing and golf pro-shops. ■ Membership & CRM: Standalone or integrated Membership Billing & Management System for the hospitality industry. ■ Business Intelligence: Dynamic reporting tool for spa, golf and leisure industries. ■ Concept Web Services: providing online and mobile spa appointments or golf tee-times reservations via a range of customisable APIs. ■ Concept Interface Centre: Integrating with many of the world’s leading PMS companies as well as third party products. ■ Concept Services: 24/7 multi-lingual global support, installation, training and project management, retraining courses, Oracle database administration, software auditing and consultancy, development and customisation.
USPs Multi-language, multi-currency and fiscal-compliant in 68 countries, Concept’s scalable systems work in partnership with many of the world’s leading property management systems to offer a range of interfaces for full resort solutions or single-unit businesses. Mobile technology enables the software to be accessed anywhere. Concept’s 24/7, global support and training network is key to this success.
How many spas do you supply? Over 3,000 installations globally.
Top clients Concept is the global certified spa software provider to Hilton International. Other key international accounts include Langham, Shangri-La, Peninsula, Banyan Tree, Marriott/Starwood, Canyon Ranch, De Vere and Corinthia.
Where in the world? Distribution in more than 68 countries, with clients from remote areas of Europe to Asia, through the US, Africa and the Middle-East.
Trade shows We continue our global roadshow and partner user-conferences, plus Spatec Europe, HITEC and Spa China Summit and the World Travel Market.
Future plans Continued expansion into new markets and the exciting launch of Concept’s new customer-facing self-service POS solution!
Who’s who? David Spiers, Founder & Director; Malcolm Rennie, MD; Luis Branca, Director; Simon Le Touze, Director of Operations; Roman Horwarth, Director of Sales & Marketing. SPA BUSINESS HANDBOOK 2017 – 2018 191
n Changing Rooms n Washrooms n Spa Treatment Rooms n Reception Areas n Bench Seating
We always apply the finishing touch... T 01803 555885 E sales@crownsportslockers.co.uk W www.crownsportslockers.co.uk
COMPANY PROFILES
Crown Sports Lockers Unit 2-3 Torbay Business Park, Woodview Road, Paignton, Devon TQ4 7HPUnited Kingdom
Tel: +44 (0)1803 555885 Email: sales@crownsportslockers.co.uk
Sam Palmer, project manager
www.crownsportslockers.co.uk
Background Founded in 1990, Crown Sports Lockers specialise in the manufacture of bespoke timber changing room lockers and furniture. A dedicated project manager will oversee the project from the initial meeting, producing CAD layout drawings, providing quotations and processing the order, and overseeing the installation and handover. This personal touch is what sets us apart from our competitors.
Main products and services We design, manufacture and install bespoke timber furniture, including lockers, freestanding benches, vanity stations, treatment room furniture, washrooms, cubicles and reception desks. We also provide a wide range of digital, electronic and traditional locking systems to suit all demands.
USPs ■ ■ ■ ■ ■ ■
Over 25 years’ experience Made in Britain Dedicated project managers In house CAD design High-quality installations ISO: 9001 & 14001 accreditations
www.spahandbook.com
Crown Sports Lockers specialise in bespoke timber changing room lockers and furniture
Top clients
Who’s who?
We collaborate with major hotel groups, independent hotels, health clubs, spas and spinning studios including Village Hotels, Macdonald Hotels, Psycle, Places for People and Fitness Space.
Spencer Grimwood, project manager; Sam Palmer, project manager; Martin Dobson, production manager.
Trade shows We will be exhibiting at the Golf Course Managers’ Association conference and exhibition and the Independent Hotel Show in the UK.
What the clients say “Crown’s customer service was excellent throughout. The installation went exactly to plan and they were very flexible. The finished product looks as good today as when they first installed it.” – Claire Turner, Bank House Hotel Spa & Golf Club, Worcester, UK SPA BUSINESS HANDBOOK 2017 – 2018 193
Specialists in Thermal Wellbeing Bespoke Spa Consultancy ∙ Design ∙ Build ∙ Maintenance UK ∙ Europe ∙ Middle East Dröm UK Ltd, Dröm House, Abbot Close, Byfleet, Surrey, KT14 7JN, UK Tel: +44 (0)1932 355655 | info@dromuk.com | www.dromuk.com
COMPANY PROFILES
Dröm UK Ltd Dröm House, Abbot Close, Byfleet, KT14 7JN, UK
Tel: +44 (0)1932 355 655 Email: info@dromuk.com Twitter: @DromUKLtd LinkedIn: Drom UK Ltd
Barry Smith, Director and Kicki Carlsson, CEO
www.dromuk.com
Background
to groups of architects, designers and clients who look for inspiration within the many roomsets and in the variety of finishes and accessories on show.
Dröm UK was launched in 2002 by Kicki Carlsson and Barry Smith. The company specialises in the design and installation of luxury, bespoke spa and thermal wellbeing areas and is looking forward to celebrating 15 years of bringing exceptional, innovative wellness products to the industry.
Top clients Pennyhill Park Hotel & Spa; Coworth Park Spa, The Lansdowne Club, Stoke Park Country Club, Galgorm Resort & Spa, Four Seasons.
Main services ■ Consultancy: Dröm UK provides expert consultation and coordination at all levels, from architects to builders. The company can offer advice on all technical aspects and design elements of your projects. ■ Design: Dröm UK’s design team takes pride in meeting clients personally, to fully understand their dreams and requirements, before conceiving and constructing a bespoke sanctuary to suit each individual hotel, spa or health club. ■ Project management: Once the concept and specification is approved, the planning can be a multi-disciplined project requiring a high level of coordination of different works. A construction schedule is agreed and adhered to and any disturbance is guaranteed to be kept to a minimum, bringing the project to a satisfactory completion on time and to budget. ■ Build: All Dröm UK installations are built
www.spahandbook.com
Where in the world? We currently design, supply and install projects throughout the UK, Europe and the Middle East. Dröm UK Showroom
to the highest specification and quality by the company’s fully trained in-house team of professional specialist fitters.
USPs Dröm UK’s beautiful Showroom, the only one of its kind in the UK, displays around 20 innovative, bespoke room designs. These showcase how Dröm’s attention to detail and creative approach sets it apart from its competitors. The Showroom is constantly evolving and will see the addition of stunning, new, fully working rooms throughout the course of 2017. It will continue to play host
Who’s who? Kicki Carlsson, CEO; Barry Smith, director; Erin Lee, project director.
What the clients say ‘We approached Dröm UK because of their impeccable reputation in the wellbeing industry. Their open, professional, friendly approach has assisted throughout our journey together. Dröm worked to our tight schedules and the installation team were professional and efficient. We’re looking forward to collaborating with them on other projects. We wouldn’t hesitate to recommend them to others.’ Darren Dixon, Spa Manager Pennyhill Park SPA BUSINESS HANDBOOK 2017 – 2018 195
Experience Sound Health Authentic & Indigenous Your Source for Sound Therapy Himalayan Singing Bowls
Education
EasternVibration.com
Experiences
COMPANY PROFILES
Eastern Vibration LLC 12720 Woodmill Dr, Palm Beach Gardens, Florida 33418 USA
Tel: +1 561-405-0543 Email: sales@easternvibration.com Skype: Christinehays Twitter: www.twitter.com/Christine_Hays LinkedIn: www.linkedin.com/in/christine-hays-4518629/ Facebook: www.facebook.com/evibration/
Jahmaal Hays, president and Christine Hays, chief energy officer
www.easternvibration.com
Background Led by mother and son team, Christine & Jahmaal Hays, Eastern Vibration launched in 2012 and is dedicated to share the ancient yet timeless knowledge of vibrational healing. Eastern Vibration offers education in Sound Therapy and manufacture Himalayan Singing Bowls and accessories. They offer All-Inclusive packages for Spas Worldwide.
Main products and services Eastern Vibration is the authentic indigenous source in sound therapy; a wellness experience far from the ordinary. We offer training in sound therapy using therapeutic grade singing bowls, chimes and gongs, all hand crafted with love by Nepali artisans. The more the bowls are played, the voice emits a warmer and wiser sound. The training is based on a combination of ancient knowledge from eastern traditions they gained from shamans, Tibetan monks and families in India and Nepal passed down through generations along with modern biophysics specialists and sound therapists in the Western world with scientifically proven result driven techniques. The specialized training consists of theory, history, how to play the instruments, localized treatments, treatment enhancements, group
www.spahandbook.com
sessions and a bespoke treatment created especially for you.
Authentic products are hand-crafted by Nepali artisans
USPs Eastern Vibration is the sole provider offering sound therapy education and products to spas globally. Sound medicine has been around for thousands of years and is only recently introduced in spas and wellness facilities. Eastern Vibration consciously listens to and embraces each client’s needs and creates treatments that will blend in well with your existing menu. Therapists in the USA are eligible for CEU’s through the National Certification Board for Therapeutic Massage and Bodyworkers(NCBTMB) Our products are all hand crafted in Nepal and sustainable. We are proud to empower communities to build strong, thriving businesses and embrace Fair Trade standards. We have personal relationships with the families that create all of our products.
Top clients Mandarin Oriental, USA & China; Four Seasons, HK & Maldives; Six Senses, globally; DuniyeSpas Maldives; St. Regis,
Doha; MGM Macau; Mayflower Grace, Faena USA; Rosewood, Phuket.
Where in the world? Eastern Vibration offers worldwide distribution with warehouses in the USA and Nepal. Our products and services are available globally.
Future plans EV is launching “Touch & Vibration for Cancer Care”. Digital content will be added for increased engagement and online courses. A 7-Metal ayurveda tool for face & body will also be introduced.
Who’s who? Christine Hays, chief energy officer; Jahmaal Hays, president; Dinesh Gohil, business development manager.
What the clients say “I’m glad we found Eastern Vibration, the bowls are wonderful; they’re not only looking beautiful, they sound even better. We had a wonderful training, it was very informative, providing plenty of useful background information about sound therapy, but also very practical.” Renate Hermes, executive director/co-owner Duniye Spas, Maldives SPA BUSINESS HANDBOOK 2017 – 2018 197
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www.elemis.com/newbusiness
COMPANY PROFILES
ELEMIS No.1 Baker Street, London, W1U 8ED United Kingdom
Tel: +44(0)20 7907 2724 Email: newbusiness@elemis.com Twitter: @Elemis Facebook: www.facebook.com/elemis
Noella Gabriel, co-founder & managing
www.elemis.com
director; Harrison Gregory, head of UK spa
Background With more than 25 years of wisdom, ELEMIS was born out of the vision to bring together the power of nature, science and aromatics. To harness the dynamism of the highest-grade actives and create a skincare line that would transform the frontline of the beauty industry.
Main products and services Alongside our clinically proven treatments and product range, ELEMIS provides a personalised educational and training programme to support our accounts professional development, with award-winning marketing and PR support. ELEMIS is committed to working with you, to help grow your revenue and client base from day one.
USPs The successful combination of powerful, natural ingredients, cutting-edge formulation technology and proven clinical trials makes ELEMIS unique and able to offer your customer a point of difference.
ELEMIS Academy of Excellence, London Farringdon
Where in the world?
Top clients
ELEMIS distributes to more than 90 countries, including the Americas and Asia Pacific. More than 6.5 million customers every year benefit from our range of face and body treatments.
Hilton Worldwide Holdings, W Hotels & Resorts, Marriot Hotels & Resorts, Anantara, Mandara, Starwood Hotels and Resorts Worldwide and JA Resorts.
The ELEMIS Training Academy has opened in London this year. We will also be expanding
www.spahandbook.com
Future plans
our award winning Pro-Collagen range with three new launches.
Whoâ&#x20AC;&#x2122;s who? Sean Harrington, chief executive officer Noella Gabriel, co-founder and managing director; Oriele Frank, co-founder and chief marketing officer; Harrison Gregory, head of UK spa and salon. SPA BUSINESS HANDBOOK 2017 â&#x20AC;&#x201C; 2018 199
ESPA Life at Corinthia, London
Products & Treatments Technical Training Concept Design Pre-Opening Support Commercial Spa Management
COMPANY PROFILES
ESPA ESPA House, Crosby Way, Farnham, Surrey GU9 7XX England
Tel: +44 (0)1252 742800 Fax: +44 (0)1252 742810 Email: enquiries@espainternational.co.uk Twitter: @ESPAskincare Facebook: ESPAskincare Instagram: @ESPAskincare
Sue Harmsworth, MBE, Founder & Chairman
www.espaskincare.com
Background
How many spas do you supply?
Sue Harmsworth MBE founded luxury British spa brand ESPA in 1993 and is today the chosen brand of the world’s leading spas and skincare experts. ESPA’s mission is simple: to improve people’s wellbeing by providing the world with beautiful spas, treatments and natural products. ESPA can now be found in more than 500 exclusive spas in over 60 countries.
ESPA supplies spas in over 60 countries across 6 continents – North America, South America, Europe, Africa, Asia and Oceania.
Main products and services With 25 years’ experience creating and operating award-winning spas and with a pioneering collection of the most effective, natural spa products and treatments, ESPA remains at the forefront of today’s global spa industry as an authority on spa creation and management. By offering total flexibility with our premium spa services, we enable you to build and develop a successful Spa business through our detailed guidance, wherever you need the support. We can create, develop and launch your spa, ensuring you are set up for success from day one. We can help you run your spa efficiently and profitably whilst continually exceeding customer expectations. We can supply our world class products and treatments – supported by specialist training and education. We can provide in-room
www.spahandbook.com
Where in the world?
ESPA Life at the Corinthia
luxury essentials to delight your guests and motivate treatment bookings. The beauty is, you don’t have to take all these services. Just those that suit your business needs. ESPA has played a major part in driving evolution across the spa industry. Allow us to make your spa special – talk to us today.
USPs Working with biochemists, skin experts and aromatherapists, ESPA takes the knowledge from traditional holistic therapies and combines it with the scientific power of the purest natural ingredients from around the world to develop the most effective natural products and treatments. ESPA aim to help you look and feel your best every day, by offering natural products for beautiful skin, and a renewed sense of inner calm.
Peninsula Hotels, One & Only Resorts, Ritz-Carlton Hotels, Fairmont Hotels, Bvlgari Hotels, Corinthia Hotels, The Leela Palaces Hotels, Gleneagles and many more.
Future plans The company plans to unveil spas opening in prestigious locations such as Qatar, China, the Bahamas, and the UK together with many others in Europe, USA, Middle East and Asia. With a full calendar of new innovations and exciting product developments planned, ESPA continues to extend its range of the most effective, natural skincare.
Who’s who? Sue Harmsworth, founder & chair; Michael Harmsworth, CEO; Tracey Chappell, SVP global spa solutions; Ian Mackie SVP global spa operations; Shawn Morgan, business development manager (US); Katherine Connolly, director, international business development. SPA BUSINESS HANDBOOK 2017 – 2018 201
MANAGEMENT SOFTWARE
Using Ez-Runner guarantees you never stand still Spa-Runner is continually developing its solutions to maximise your business. Our Spa-Runner solution is no different. Our system lets you to book the most efficient member of staff to do a treatment, keeping your more qualified staff free to earn more. The system prompts the user to select the â&#x20AC;&#x2DC;best fitâ&#x20AC;&#x2122; therapist. Ez-Runner manages the usage for each of your treatment rooms booking treatments into gaps and rooms leaving the treatment rooms that earn you more, free to do so!
t: +44 (0)844 847 5827
w: www.ez-runner.com
e: info@ez-runner.com
COMPANY PROFILES
Ez-Runner Systems Ltd Unit 8/9 Snowhill Business Centre, Copthorne, RH10 3EZ, UK
Tel: +44 (0)844 847 5827 Fax: +44 (0)844 847 5828 Email: sales@ez-runner.com Twitter: @EzRunnerSystems LinkedIn: Ez-Runner Facebook: www.facebook.com/SocialEZ www.ez-runner.com
Background
USPs
Where in the world?
The company was founded in 1995. Stefan Drummond is the majority shareholder.
Ez-Runner offers full online integration into spas’ existing websites. This includes all features – bookings, packages, voucher purchas and redemption and pre-payments. Each product or service can have YouTube video or images managed from the application, without the need to rely on expensive web teams. These online services can be linked to our automated marketing module (Campaign Manager) allowing Ez-Runner to send campaigns based on triggers such as the number of treatments bought or vouchers purchased online, without any user intervention. The company’s voucher management solutions are provided without charging commissions to the spa operator. Ez-Runner also has the facility to provide online diary views for therapists and has recently developed mobile websites for smartphones and tablet devices such as iPad, allowing spas to expand their online reach even further without restrictions.
Mainly Europe and the Middle East, but we have sites worldwide from the Falkland Islands to Ethiopia.
Main services Ez-Runner spa software is a fully configurable modular solution for selling treatments, packages and vouchers and has a reporting suite – both online and in-spa – for analysing yield, membership and food and beverage sales. Other features include the ability for spas to optimise therapist- and treatment-room usage, calculate commissions, manage stock and limit treatments per day by therapist. Further benefits include SMS alerts, yield management tools, product recommendations and staff rota management, as well as the ability to upsell products and services online or in-spa. Ez-Runner’s voucher management solution is commission-free, with online and in-spa purchasing, tracking and redemption, providing spas with the tools to control vouchers from purchase to redemption under one roof, providing limitless, cost-effective marketing.
Additional services Fulfilment services for voucher management, gift card supplies, and membership cards. In-house programming team for custom development and web integration. We also supply, kiosks, hardware and peripherals.
www.spahandbook.com
How many spas do you supply? More than 120 spas.
Top clients Nirvana SPA; Shire Hotels; Handpicked Hotels; Akkeron Hotels; Amida SPA; Hilton Hotels; sk:n; Dermalogica; Lion’s Quay and Bristol Lido
Trade shows Spa Life.
Future plans This year we plan to expand into other territories with new and existing clients. We’ll also work with existing spa and wellness clients to expand their use of online and mobile functionality for packages, payments and voucher management.
Who’s who? Stefan Drummond, Managing Director; Shez Namooya, Business Development Manager.
What the clients say “Hand Picked Hotels (HPH) has been using the Ez-Runner management software system for the past four years. The partnership has had a significant impact on the businesses by helping Hand Picked Hotels create a highly effective spa and health club revenue stream for the group.” Helen Wynne, Health Club & Spa Project Manager, Hand Picked Hotels SPA BUSINESS HANDBOOK 2017 – 2018 203
COMPANY PROFILES
Fabio Alemanno Design Ltd Colworth House, Colworth Science Park, MK44 1LQ Sharnbrook, Bedford, UK Factory: I-73043 Copertino (Lecce) – Italy
Tel: +44 20 8144 9239 (UK) Tel: +39 0832 949281 (Italy) Email: fabio@alemanno.de Facebook: www.facebook.com/FabioAlemannoDesign/
Fabio Alemanno, founder and chief executive
www.fa-design.co.uk
Background Fabio Alemanno Design is a family-owned company with more than 40 years’ experience in architectural stone-masonry. At our factory in the south of Italy we combine traditional craftsmanship with cutting-edge technologies for the development and manufacture of our heated loungers and treatment tables. We also design, manufacture and realise high-end construction projects using marble, natural- and semi-precious stone. Our marketing, showroom and logistics operations are located out at our offices in the UK and Germany.
Main products and services Our heated marble lounge chairs are the acknowledged gold standard in luxury hotel, spa and residential design. The proven therapeutic benefits of long-wave infrared, together with the technological superiority of our products, makes them the first choice for discerning clients around the world. Cut from a single block of flawless marble, Fabio Alemanno heated lounge chairs are pieces of modern art with an intimate usefulness no marble sculpture could ever achieve. Ergonomically shaped and unique in their design and structure, the chairs combine wellness with design and
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technology, offering unparalleled comfort and an amazing relaxation experience. Their regenerative warmth will pamper your guests, whether in the spa or the intimacy of the suite, making their stay unforgettable. Unlimited choices of marble, exotic wood, leather and fabrics enable a perfect and seamless integration into any environment, while offering architects and interior designers endless possibilities for customisation.
Additional products As well as the design and manufacturing of our heated marble lounge chairs and tables, we offer bespoke marble and natural stone-masonry services for the hotel, spa and residential markets.
USPs Based on ancient knowledge – and confirmed by scientific research – warmth is one of the most important sources of healing and preventative therapy available. Warmth is a long wave infrared and as well as the sun, it is radiated by the soil (mud therapy), by the sand (sand bath therapy) and by the marble and other mineral rocks (including hammam and hot stone therapies). Our heated lounge chairs combine the healing properties of natural stone with the therapeutic effects of long-wave infrared rays.
An integrated, controllable electrical system warms the lounger from within, the warmth radiating through the stone. This provides many health benefits – such as stress reduction, detoxification and the treatment of muscular and osteopathic injuries. The loungers use a variable-tilt technology, which creates the perfect inclination and delivers an almost zero-gravity effect – all with the body fully supported. A flexible, responsive three-zoneheating system ensures optimal temperature regulation and the loungers can be easily moved thanks to integrated castors. With an easy-to-clean surface, Fabio Alemanno lounge chairs can be used for a wide range of applications at spas, in hotels and in residential projects.
Top clients ESPA, Rixos, Mandarin Oriental Hotel Group, Centara Hotels and Resorts, Reebok Armenia, Six Senses, Capella Group, Fairmont Hotel, Eupepsia.
Where in the world? We retail worldwide.
Who’s who? Fabio Alemanno Founder and CEO SPA BUSINESS HANDBOOK 2017 – 2018 205
High-end spa, wellness and medical equipment. Made in Germany.
PediSpa Series
Libra Horizontal Choreographic Shower Series
Quartz Table Series
First Transform Sofa To Massage Table
Patented Universal Spa Table
MLW Series Spa Table
Gharieni Group Germany • +49 28 41 - 88 300-50 • info@gharieni.com • www.gharieni.com
COMPANY PROFILES
Gharieni Group Germany Gutenbergstr. 40, 47443 Moers, Germany
Tel: +49 2841 88300-50 Fax: +49 2841 88300-999 Email: info@gharieni.com Twitter: @gharienigmbh Facebook: www.facebook.com/gharieni.gmbh
Sammy Gharieni, founder and CEO
www.gharieni.com
Background
USPs
Gharieni was founded by Sammy Gharieni in 1992, initially focused on beauty and medical equipment. In the last twelve years, the company has increasingly concentrated on the spa and beauty sector. Gharieni’s philosophy is to meet the continually increasing requirements of the market, to keep abreast of long-term trends and developments and to realise the individual desires, wishes and needs of customers. Gharieni Group has companies and branches in Germany, Belgium, UAE, France, the Netherlands, USA and Tunisia.
Gharieni means more than just treatment beds – it brings trend setting innovations for unique wellness experiences to each spa. Innovations include the MLX Quartz Table, which is filled with warm sand, offering the feeling of lying on the beach during special treatments. The award-winning Wellmassage4D, meanwhile, uses the specially-adapted MLX Spa Table to provide a new dimension in massage techniques. Another novelty, the Spa.Wave experience – based on the Quantum-Harmonic-Sound Therapy – provides the key benefits of mindfulness, meditation and deep-relaxation techniques. This offers the ultimate way of recreation, refreshment and revitalization – power napping in perfection. For treatments with a maximum of body positions, Gharieni developed the MLX Limber. This patented, universal spa table provides unrivaled flexibility.
Main products Gharieni is one of the world’s leading manufacturers of high-end spa and massage tables and beauty beds. It offers HydroSpaand Psammo-Concept-products for special treatments too, as well as other equipment and furniture for luxury spas, hotels, resorts and wellness or beauty facilities. All steps of the production process, from concept to design, are under the permanent control of the management at the company’s headquarters in Moers, Germany, in order to guarantee the highest quality. Moreover, the manufacturing process is controlled by the German Technical Supervisory Association and treatment beds and towers are certified by TÜV NORD CERT as “made in Germany”.
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■ Spain:
Park Hyatt, Mallorca La Cigale Tabarka Hôtel & Spa – Golf ■ Turkey: Six Senses Kaplankaya ■ Bahrain: Four Seasons ■ UAE: Emirates Palace Abu Dhabi; Burj El Arab, Dubai; Talise Spa Madinat Jumeirah, Dubai ■ China: Rosewood Beijing ■ USA: Âme Spa Turnberry Isle, Miami; Sothys Spa at Lucky Dragon Hotel & Casino, Las Vegas; The Breakers, West Palm Beach; Trump National Doral, Miami; The Setai Hotel, Miami ■ French Polynesia: The Brando, Tetiaroa ■ Malaysia: The Chateau Spa & Organic Wellness Resort, Kuala Lumpur. And many more. ■ Tunisia:
Where in the world? Gharieni distributes to more than 70 countries on five continents.
Trade shows
Top clients
Cosmetica Frankfurt; Beauty Trade Special Netherlands; The Hotel Show Dubai; Estetika Belgium; ISPA, Las Vegas; Cosmetica Berlin.
■ Germany: Jumeirah Frankfurt, TUI Cruises, Mein Schiff 5; Steigenberger Grandhotel and Spa Heringsdorf ■ The UK: Brimstone Hotel, Ambleside; Ramside Hall Hotel & Spa, Durham; Seaham Hall Hotel & Spa Durham ■ France: Hotel Molitor Paris
In 2017 Gharieni usheres in the next generation of spa tables – the SPL Sphinx. The innovative combination of beauty bed and spa table enables perfect lying and working. New cutting edge products will follow.
Future plans
SPA BUSINESS HANDBOOK 2017 – 2018 207
A uniquely authentic Hammam experience.
TRADITION. LUXURY. PURIFICATION
COMPANY PROFILES
Hammamii Building 1 Unit A-404, Dubai Design District, Dubai, UAE PO Box 333238
Tel: +971 522 388 713 Email: info@neaumorinc.com Skype: neaumorinc Facebook: Hammamii
Shawna Morneau, founder and managing director and Sarah Dalton, business development manager
Instagram: hammamiispa www.hammamii.com
Background The new Hammamii luxury spa range, from branding specialist Shawna Morneau of Neaumorinc, is designed to help global spas deliver a modern, yet deeply authentic hammam experience using ingredients indigenous to North Africa and the UAE. Shawna holds qualifications in medical aesthetics and cosmetic chemistry. She conducted six years of research and development during her time spent living among the indigenous Berber people in the Atlas Mountains of Morocco. She has also immersed herself in the beautiful historic tribal traditions of the Emirates. Combining her passion for raw ingredients, her love for the hammam and her knowledge of cosmetic chemistry; Hammamii was founded, created and produced in Dubai using an abundance of fresh regional ingredients, forgotten desert herbs and several secret local family remedies. Hammamii’s products and treatments are now available in the Willow Stream Spa at Fairmont Fujairah Beach Resort. You can also avail of Hammamii through Neaumorinc, located in Dubai Design District.
Main products and services The Hammamii range consists of 29 all-natural Halal-certified products for face,
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selected to match the personalised Hammamii rituals to deliver a luxurious one-of-a kind spa experience.
USPs
Hammamii specialises in natural ingredients
hair and body, which are used to make up Hammamii’s branded replenishing hammam and signature spa rituals. This authentic spa range is freshly made in the UAE using only natural and quality ingredients found locally within the region, such as camel’s milk produced in the Dubai desert (offering a high mineral content and anti-inflammatory properties), dates from Ras Al Khaimah, salts drawn from the Arabian Sea in Abu Dhabi, preserved lemons, sumac and the traditional Arabian spice Za’atar. The entire range is divided into five collections and has been hand-crafted for the needs of every skin type. By using raw, fragrance-free ingredients, the scents and textures are appropriate for both men and women of all ages. Therefore the products are suitable for the entire family. Each collection is developed to be used inside the hammam or bath and carefully
Hammamii creates hammam-inspired skincare products and treatments. It is the first luxury spa range to offer Halal-certified products that are made exclusively in the United Arab Emirates using only UAE organic ingredients and taking full advantage of their naturally derived vitamins and minerals which benefit the skin, hair and body. The collection is positioned at a price point of accessible luxury. More than a brand, Hammamii is a lifestyle that honours the culture of traditional techniques of the hammam with a unique and modern twist.
Where in the world? Global.
Who’s who? Shawna Morneau founder and managing director Sarah Dalton business development manager Dara de Guzman communications manager SPA BUSINESS HANDBOOK 2017 – 2018 209
EDEN ROC SPA, ASCONA, CH ESPA AT THE ISTANBUL EDITION, ISTANBUL, TR
MIURA SPA, ČELADNÁ, CZ
ESPA AT THE ISTANBUL EDITION, ISTANBUL, TR
A KLAFS SPA SPEAKS FOR ITSELF. BE THE TALK OF THE TOWN. As a manufacturer of high-grade sauna and spa solutions worldwide, we are well aware of how one becomes the talking point: through quality. We process first-class materials with care and commitment and fulfil even the most exceptional wish. Allow yourself to be inspired and order our new References Catalogue 360°. Now free of charge on our website www.klafs.com
COMPANY PROFILES
KLAFS GmbH & Co. KG Erich-Klafs-Str. 1-3, Schwäbisch Hall, 74523, Germany
Tel: +49 (0)791 501 0 Fax: +49 (0)791 501 248 Email: info@klafs.com
Thorsten Bichler, director international sales
www.klafs.com
Background
USPs
KLAFS was founded in 1928.
KLAFS keeps a close eye on the market to spot and set trends. Innovation is a key part of the company's corporate philosophy: KLAFS introduces surprising new concepts for the spa and health markets with pleasing regularity. Working with renowned designers, the company develops innovative and beautifully formed products. This is proven by the numerous prestigious awards it has won, such as its gold iF Product Design Award, the Red Dot Design Award and the Interior Innovation Award.
Main products and services The KLAFS group is the world market leader in the field of sauna, pool and spa. Besides saunas, its wide product range includes: steamrooms, hamams, infrared heat cabins and relaxing areas, as well as treatment rooms, including massage tubs and treatment tables. As a full-service general contractor for the professional sauna and spa industry, KLAFS also offers technical planning and consulting. KLAFS has clients in a wide range of industry sectors, including hotels and resorts, health clubs, thermal spas and cruise ships. In addition, the company supplies private customers who are equipping their homes and vacation retreats. A large team of experienced interior designers, technicians and project managers work together to implement even the most exclusive and ambitious spa projects. With the highest quality standards in the market, KLAFS offers its own development and production facilities for a complete range of innovative and individually designed spa equipment. The manner in which KLAFS takes responsibility for the environment while interpreting market developments sensitively for the individual situation can be seen in numerous
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ESPA Life at Corinthia, London
innovative developments which make efficient use of natural resources. Intelligent control and energy-saving packages such as Green Sauna or the new Green Steam represent a concept of ecological sustainability, to which KLAFS is committed.
Additional services KLAFS offers after-sales services and maintenance of equipment after project completion worldwide with on-site service in many countries around the world, as well as offering the technical training of in-house spa staff. And with its own development department and production facilities for the complete product range, even the most extraordinary customer request can be fulfilled, ranging from single sauna cabins to turnkey jobs.
Top clients The Tschuggen Grand and the Dolder Grand Hotels Switzerland; Corinthia Hotel London; Faena Hotel Miami Beach, USA; Fairmont Peace Hotel, Shanghai, China; Mondrian Hotel Doha, Qatar.
Where in the world? With its headquarters in Germany, KLAFS has subsidiaries in Austria, Switzerland, Poland, Hong Kong and the Netherlands as well as 65 partners worldwide.
Who’s who? Thorsten Bichler, director international sales SPA BUSINESS HANDBOOK 2017 – 2018 211
Motram Hall Spa, Macclesfield/GB
Schreiberhof, Munich
SPAWORLDS • PRODUCTS • TRAINING Complete solutions for spa and wellness
Kurland, a brand of Haslauer GmbH • www.kurland.de
COMPANY PROFILES
Kurland / Haslauer GmbH Kirchenwegstr. 5 D-83404 Ainring
Tel: +49 (0)8654 4887-22 Fax: +49 (0)8654 4887-55 Email: info@kurland.de www.kurland.de
Esa Ranta, CEO, Owner
Background
Top clients
The company’s success story begins in the 1960s with the healing moor mud from Salzburg Leopoldskron. Its high therapeutic quality laid the foundations for the company’s success. Wellness pioneer Paul Haslauer founded Haslauer GmbH and after more than 50 successful years he sold the company to the Finnish spa expert Esa Ranta.
Ye Olde Bell Spa in Barnby Moor; Flamingo Spa in Helsinki; Mondorf Domaine Thermal in Mondorf-les-Bains; Joseph Anthony Retreat Spa & Salon in Glenn Mills/ Philadelphia; Hotel Splendid Conference and SPA Resort 5* in Budva Montenegro.
Main products and services Haslauer GmbH, with its innovative Kurland® brand, today stands for incomparable systems and equipment that constantly revolutionise the spa and wellness sector. Soft-Pack® System, Permanent Contour®, Rasul® and Salve-in-terra® are just some of the famous Kurland® inventions. The Haslauer GmbH complements the hardware with an extensive range of natural products - from traditional moor mud and precious oils to cosmetic lines and care products of the highest quality. With special seminars for the therapy, spa and wellness industry, the Kurland® Training Centre rounds out the range of service. Alongside traditional seminars, Kurland® offers a multitude of special seminars on how to handle the company’s systems and equipment as the effective use of the consumable products.
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Kurland is set to launch its new SnowBliss shower
USPs Kurland supplies equipment and facilities, treatment products and Kurland signature treatments in a kind of three-tiered, interlinked system, which ensures full service for customers. The Kurland experts design, plan and implement innovative spa concepts, systems and equipment – naturally tailor made to customers requirements. Kurland further provides treatment products of the highest quality. The Kurland® Training Centre offers a wide range of trainings in medical wellness, balneology and special Kurland signature massage techniques. Kurland supports spa operators in all wellness-specific requirements from a single source. The customers trust in more than 50 years of experience. Since the company’s inception it has been striving for higher ideals: Something unprecedented – spa products and systems that offer an interesting alternative to what was traditionally available.
Where in the world? Europe (old traditional market), USA, Russia, Middle East, Far East
Future plans For the year ahead Kurland plans to launch the concept of the snowfall shower SnowBliss internationally. They will also start to develop the Gulf countries market and the Chinese market. Their famous goats’ butter skincare product line will be relaunched. The products’ incredients will be improved and they will get a new design.
Who’s who? Esa Ranta: CEO, Owner Dipl. Wirt.-Ing. Christoph Kinz: product management, logistics, marketing Dipl. Wirt.-Ing. Roman Lindner: Spa-equipment business unit management, business development, export management Gertraud Kumpf-Stöger: general sales management, human ressources. SPA BUSINESS HANDBOOK 2017 – 2018 213
COMPANY PROFILES
Lemi Group Via M Maretti Soldi, 13, Casalbuttano Ed Uniti (CR), 26011, Italy
Tel: +39 (0)374 363068/69 Fax: +39 (0)374 363071 Email: info@lemigroup.it Facebook: LEMI Group
Matteo Brusaferri, General Manager
www.lemi.it
Background
evaluated according to strict inspection criteria. The added value of Lemi comes from the company’s excellent craftsmanship, maximum attention to detail, exceptional product quality, and comprehensive service.
The company was founded under the name of Brusaferri & C by Emilio Brusaferri and Silvio Genelli, cousins and close friends, who share the same passion for a great challenge. Brusaferri has been manufacturing under the Lemi brand since 1989.
Top clients Sofitel the Palm, Dubai UAE; Four Seasons Hotel, Riyadh, Saudi Arabia; Forte Village, Sardinia, Italy; Hotel Majestic Barrière, Cannes, France; The Fairmont, Maui, Hawaii.
Main products and services The company designs and produces treatment tables, chairs and multi-functional furniture and equipment for the beauty, spa, podiatry and medical sectors. Thanks to its intensive research and development programme, as well as its continuous pursuit of innovation, Lemi has come to be recognised as one of the major players in the spa and wellness industry. As well as being a leader in equipment design, research and technology, the company – with its unmistakable Italian style – is renowned for its exceptional quality, functionality, and meticulous finishes. These fundamental principles have resulted in the development of numerous products bearing the Lemi brand name. The company manufactures products to exceed customers’ expectations by ensuring maximum precision in the construction of each piece and continuous improvement – even with well-established products.
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Where in the world? LEMI Is present in over 100 countries around the world. The bestselling Gemya spa table
USPs As an exclusive guarantee of its products’ authenticity, Lemi obtained the prestigious “100% Made in Italy” certificate in 2010. This certification requires the company to subject itself to a series of thorough inspections in order to certify that its production cycle is entirely performed in Italy. This complete autonomy also allows LEMI to guarantee customisation and to give a Lifetime Assistance on all its products. From conception to design, prototyping and packaging, the products’ entire lifecycle is managed internally, with each individual part
Who’s who? Emilio Brusaferri, president; Matteo Brusaferri, general manager; Simona Carrara, export manager; Elena Bazzocchi, global hospitality manager.
What the clients say “Our spa clients love the Lemi beds which we use in our treatment rooms. The upholstery is so thick and relaxing, it perfectly complements our luxurious signature treatments. I couldn’t recommend Lemi furniture highly enough.” Stephen McCafferty, Spa Manager at Portavadie Spa, Loch Fyne, Scotland SPA BUSINESS HANDBOOK 2017 – 2018 215
www.livingearthcrafts.com
COMPANY PROFILES
Living Earth Crafts 3210 Executive Ridge, Vista, California 92081 United States
Tel: +1 800-358-8292 Email: info@livingearthcrafts.com Twitter: @LECSpaEquipment LinkedIn: www.linkedin.com/company-beta/1192669/ Facebook: www.facebook.com/livingearthcrafts/ www.livingearthcrafts.com
Jim Chenevey and Brian Paris
Background
Top clients
Living Earth Crafts has been the premier spa equipment, treatment and massage table manufacturer since 1973, and is headquartered in Vista, California with operations on three continents.
Four Seasons, Rosewood Hotels, and MGM Macau enjoy some of LEC’s newest products: Contour pedicure chair, ZG Dream Lounger and GT series treatment tables
Where in the world?
Main products and services Living Earth Crafts maintains an unwavering commitment to making exceptional, high-quality products and to eco-friendly sustainability. LEC has developed some of the most innovative spa equipment, massage and treatment tables in the world. With this in mind, LEC introduced a series of low height range tables with unmatched comfort and the full features of taller tables. Our engineers designed the tables from the ground up with incredible height ranges of 19.5” to 35.5” (3” Strata™) on the Century City™, to 24” – 39” with 7” Gel-Tech on the Infinity GT™. These tables also feature wireless controls, integrated warming drawers, programmable LED lighting, and soft close cabinets, all not seen before on low height range tables.
USPs Living Earth Crafts is synonymous with uncompromised comfort and luxury, unsurpassed quality, and undeniable value in the
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LEC offers worldwide distribution with strategic warehouses in US, Europe, and Asia.
Future plans LEC introduces the Signature GT Series: ADA compliant ultra-low height, wirelessly-controlled tables, with an amazingly responsive GT™(Gel-Tech) mattress system, warming drawer, LED lighting and warmer covers. Infinity GT wirelessly controlled treatment table
Who’s who? continuous innovation added to the products! LEC manufactures the highest quality spa equipment for some of the most exclusive spas and resorts in the world, supported by an awarded customer service team. This year LEC is introducing the Signature GT Series an Ultra-low height, wirelessly controlled treatment tables with GT™(Gel-Tech) technology which incorporates an incredible 2.5” of honeycombed elastomeric gel into 5” and 7” mattress system to create a level of responsiveness and client comfort previously unavailable in our industry.
Jim Chenevey. CEO; Brian Paris. VP; Blake Feeney. VP business development; Erica Coble, business development manager; Michael George. account manager
What the clients say “At Remede Spa we are very serious about guest satisfaction. The ZG Dream loungers definitely enhance the mani-pedi experience. Nothing beats the feeling of a foot massage on zero-gravity position. This luxury and comfort is expected when coming to St. Regis Punta Mita” Alejandro Ortiz, executive spa director SPA BUSINESS HANDBOOK 2017 – 2018 217
Products for individual relaxation and distraction made of hard foam support material for bathrooms and spa areas: Relaxation loungers and massage tables, tileable bath tub building kits and footbaths with seat, building kits for shower design variants and accessories such as prefabricated niches and bench seats for the shower area.
LUX ELEMENTS -RELAX ®
LUX ELEMENTS GmbH & Co. KG An der Schusterinsel 7 · D - 51379 Leverkusen-Opladen Phone: + 49 (0) 21 71/ 72 12 - 0 · Fax: + 49 (0) 21 71/ 72 12 10 info@luxelements.de · www.luxelements.com
environmentally friendly · proven quality · pressure-stable and rigid · fire-retarding · design variety · waterproof · insulating · economical
COMPANY PROFILES
Lux Elements GmbH & Co. KG An der Schusterinsel 7, Leverkusen, 51379 Germany
Tel: +49 (0) 21 71 - 72 12 0 Fax: +49 (0) 21 71 - 72 12 10 Email: info@luxelements.de
Left to right: Rolf Longrée, managing director, and Marco Lutz, export director
www.luxelements.com
Background The company was founded in Radebeul, Saxony in 1945. Thomas Lux is the son of the founder Herbert Lux and has been managing director since 1975. Since 1996 Rolf Longrée has also served as managing director of Lux Elements.
Main products and services Lux Elements is an experienced specialist in the production of polystyrene hard foam and in processing products for the sanitary and wellness markets. The emphasis is on: wall cladding, floor structures, bathroom upgrading and wellness facilities. Lux Elements is able to produce individual concepts and prefabricated elements for health resorts and leisure facilities. The company produces solutions according to customer specifications including wet areas. These can be individual or serial productions.
USPs One of the key USPs of Lux Elements is the environmentally friendly production of polystyrene hard foam (EPS) without using climate-harming propellants on its own production facility. The self-manufactured, moisture-resistant material has, among others, one important material property
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The manufacturing methods allow the production of round walls for curved or round showers
which makes it ideal for use in spas and wellness centres: due to the alkaline properties, the elements are mold resistant. A further strength of Lux Elements is the individual production according to customer requirements. There are no limits in designing. The modern and flexible manufacturing methods make it possible to produce large objects and diverse forms. On request the company can supply the static calculation, especially for very large objects.
Where in the world? Lux Elements distributes its products all
over Europe, Asia, North America, Russia and Ukraine.
Future plans Expand markets in North America and Southeast Asia and establishment of new products for steam room constructions, for example: installation panels for attachment of fittings, hard-plastic supporting panels for steam inlets and new light strips for niches or benches.
Who’s who? Rolf Longrée, managing director; Marco Lutz, export director. SPA BUSINESS HANDBOOK 2017 – 2018 219
The Madison Collection would like to wrap your guests in luxury.
Designers of fine quality terry linen
www.themadisoncollection.com
COMPANY PROFILES
The Madison Collection The Madison Collection, 1620 NW 28th St, Miami, FLorida 33142 USA
Tel: +1 305 573 1220 Fax: +1 305 573 4880 Email: charmaine@themadisoncollection.com Skype: charmainetanya LinkedIn: www.linkedin.com/pub/charmaine-lang/5/a76/796 Facebook: www.facebook.com/madisoncollection
Charmaine Lang, President & CEO
www.themadisoncollection.com
Background The Madison Collection was launched in 1999 by industry expert Charmaine Lang to provide quality, reliable and innovative products. From its headquarters in Miami, Florida, USA, the company works with leading hotels and spas around the world and is renowned for providing impeccable linens with an emphasis on operational use.
Main products and services The Madison Collection creates superior towels and robes, as well as bath and spa accessories that provide comfort, absorbency and durability for operator and client. By combining quality, lightweight terry and luxurious weaves, The Madison Collection offers innovative products to a global clientele. The company’s collections are well thought out to provide ease of use on-site. Towels and robes to be used at the pool and beach, sauna, spa and in-room each feature a different pattern, so laundry staff may easily identify delivery zones. This also allows for the simple separation of operating revenues for various areas on property. The Madison Collection’s products are washed and dried four times after dyeing, before cutting and sewing to ensure fibres are chemical-free, thus resulting in minimal shrinkage – under four per cent, compared
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to the industry standard of 10 per cent. Because of the company’s superior cotton and sophisticated dyeing process, its products last more than 300 washes – and have been tested up to 527 washes.
USPs The Madison Collection goes to great lengths to provide partners with the finest products. Customers reap the benefits of the company’s environmental safety efforts. Created at the same factory since the company’s inception, all products utilise the best cotton (grade 5.5 - 6.5) and dyes. The Madison Collection takes its place in the industry – and the world – seriously. Its factory is one of the few where spinning, weaving, dyeing, cutting and sewing takes place in one location, therefore ensuring supreme quality as well as little to no environmental impact. The Madison Collection is also celebrated for its exceptional service and likes customers to help tell its story. One of The Madison Collection’s favorite accolades is that clients liken working with the company to the VIP attention received with private banking.
How many spas do you supply? The company distributes across the globe – to North, Central and South America, Africa,
Asia, Australia, Caribbean, as well as Richard Branson’s Necker Island and Moskito Island.
Top clients Ritz Carlton (most locales); One & Only Palmilla; Diamante; Cabo; Wynn Resorts (including Encore), Las Vegas and Macau; Condado Vanderbilt, Puerto Rico; Lizard Island, Australia; Cape Grace, South Africa.
Future plans The new Bordado towel will be introduced. It has been four years in the making and is set to revolutionise and set new standards in the industry.
Who’s who? Charmaine Lang, president and CEO; Mandy Meyerowitz - Australasia distributor; Gayle Meyers – Africa distributor; Queenie Keung – Hong Kong distributor.
What the clients say “The Madison Collection has provided 14 years of exceptional service. Charmaine’s word is her bond. “We’ve had towels remain in service through hundreds of washings. Their longevity amazes our commercial laundry service.” Susie Milus Marquez, director spa operations, Grand Hotel Marriott Resort, Golf Club & Spa SPA BUSINESS HANDBOOK 2017 – 2018 221
FITNESS ENLIGHTENED www.matrixfitness.co.uk
COMPANY PROFILES
Matrix East Court, Riverside Park, Campbell Road, Stoke on Trent, Staffordshire ST4 4DA
Tel: +44(0)800 389 6078 Fax: +44 (0)1782 644365 Email: info@matrixfitness.co.uk Twitter: @MatrixFitnessUK Facebook: www.facebook.com/MatrixFitnessUK
James Blower, International Hospitality Manager EMEA
www.matrixfitness.co.uk
Background Matrix Fitness – one of the world’s leading commercial fitness brands – is a division of Johnson Health Tech, founded in 1975. Preferred by some of the world’s finest hotels and resorts, Matrix offers an array of premium cardio, strength, and integrated technology solutions which support the demands of boutique hotels and spas, and enable customers to create an inspirational fitness experience for their guests with minimal effort, regardless of size or budget. With more than four decades of experience in the fitness industry, and an extensive understanding of user behaviour, Matrix knows what guests expect from their workouts, and the company’s goal is to help the customer to deliver that and more.
Main products and services Matrix strives to offer innovative and aspirational equipment that will captivate users, is easy to maintain, facilitates wellness programming, and delivers the best return on investment. ■ CARDIO: Intuitive operations on the company’s full range of stylish, durable cardio equipment make it easy for guests to get on and go, while its consoles provide the most cutting-edge, fully-integrated entertainment options, from regular television programming, to Internet connectivity and virtual workouts.
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■ STRENGTH: Matrix offers an extensive strength range to enable the customer to address all end-user needs and craft a fitness experience tailored to each individual guest profile. Durable finishes keep products looking new, and simple operation makes them easy for guests to navigate.
USPs The Matrix ethos spurs innovation and values creative problem solving. As a result, the company has set the standards for which others strive to, and its drive for excellence ensures the needs of customers are always met.
Top clients Hyatt, Four Seasons Hotels & Resorts, Marriott Hotels, Accor, Carlson Rezidor Hotel Group, InterContinental Hotels Group, Wyndham Hotels & Resorts, Starwood Hotels & Resorts, Club Med.
Where in the world? 24 wholly-owned subsidiaries, and a distributor and service network in 60+ countries.
Future plans 2017 has seen Matrix launch a new social fitness solution, MX4 as well as building on the successes of 2016, driving forward the Matrix S-Drive Performance Trainer, Rower,
and our innovative and aspirational console technology solutions including the 7xi and 7xe Generations and the new 3xe console. All connected solutions with the Workout Tracking Network and and our intuitive Personal Trainer Portal. As a total solutions partner, Matrix continues to deliver a range of services in 2017, working in collaboration with selected and talented partners to provide our customers in the hospitality sector with bespoke packages to suit all needs.
Who’s who? Matthew Pengelly, UK Managing Director; James Blower, International Hospitality Manager EMEA; Nigel Tapping, UK Hospitality Manager; Caroline Richings, Strategic Key Account Manager & UK Spa Association Board Member.
What the clients say “As a company that is continually anticipating and addressing customers’ changing needs, we are delighted to be working with a supplier for whom innovation is a key business driver. The original solutions offered by Matrix help us deliver exceptional guest experiences, and, coupled with its exceptional customer service, make Matrix an ideal preferred supplier for Marriott Hotels.” Alison Ainsworth, Senior Director of Golf, Leisure & Spa Operations Europe, Marriott Hotels SPA BUSINESS HANDBOOK 2017 – 2018 223
COMPANY PROFILES
MCCM Medical Spa Rua Júlio Dinis, 228, Porto 4050-318 Portugal
Tel: +351 227347125 Fax: +351 227323262 Email: info@mccmmedicalspa.com LinkedIn: https://pt.linkedin.com/in/mccm-medical-spa-52499510b Facebook: www.facebook.com/mccmmedicalspa www.mccmmedicalspa.com
Francisco Magalhães, General Manager
Background MCCM has a long record in the field of aesthetic medicine and medical cosmetics, and through technology, innovation and experience, we create and develop a highly competitive range of quality products and equipment, with the highest standards of care and accuracy.
Main products and services MCCM is a professional brand, and we develop innovative treatments with effective results. We provide a full line of professional treatments along with customized homecare recommendations. Lines include revitalizing treatments, whitening and firming products, body shaping, and unique detox and lymphatic drainage treatments.
MCCM develops innnovative treatments combined with the latest in technology and cosmetic products
USPs
Where in the world?
MCCM evaluates all aspects of the skin, from the inside out, developing procedures with high-level standards. We combine highly concentrated active ingredients with technology, creating effective and visible results, and we customise the treatments for individual skin and body needs.
We are now present in more than 50 countries.
Top clients Four Seasons, Sha Wellness Clinic, Epic Sana, Bulgari. Ten Spa, Six Senses.
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general manager; Ricardo Carvalho, trainer and international account manager.
Future plans
What the clients say
We are launching new facial skin care creams to protect and prevent some skin conditions, and developing a new powerful whitening peeling that combines the power of glutathione and arbutin.
“Ultimate care by MCCM is the perfect combination of innovative technology and maximum quality. Advanced skincare products aim to present excellent treatments achieving breaking results. MCCM is the market leader of medical cosmetics in health and beauty.” Four Seasons, Baku
Who’s who? Ana Casas, CEO; Francisco Magalhães,
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COMPANY PROFILES
Miriam Quevedo SL Holanda nr 44, Les Franqueses del Vallès, Barcelona, 08520, Spain
Tel: + 34 93 844 39 94 Email: hello@miriamquevedo.com Facebook: http://www.facebook.com/Miriam.Quevedo.Cosmetics LinkedIn: https://es.linkedin.com/company/miriam-quevedo-sl
Miriam Quevedo, founder and managing director
www.miriamquevedo.com
Background The Miriam Quevedo brand was launched in 2005 – a collaboration between Quevedo and her husband, the owner of a cosmetic laboratory with more than 35 years of experience manufacturing cosmetics. Their mission was to combine Miriam’s decades of experience working with the most precious and rare active ingredients in her mother’s herbal apothecary with the laboratory’s state-of-the-art, scientific innovations. Today, Miriam Quevedo is an award-winning anti-ageing powerhouse, recognised for its proprietary blend of precious and high quality active ingredients along with state-of-the-artscientific innovation. Potent concentrations incorporate avant-garde peptides, organic botanical blends and bio-technology to infuse skin, hair and scalp with unprecedented proven results.
Main products and services With an in-house laboratory and research & development facility in Barcelona, innovation is at the core of Miriam Quevedo, creating the most advanced anti-ageing skincare, haircare and lavish spa rituals. Advanced skincare: Miriam Quevedo represents a revolution in modern skincare, from global rejuvenating treasures to dermo-cosmetic solutions,
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The Miriam Quevedo brand was launched in 2005
including pioneering a new paradigm in skincare with a tailor-made, Bio-Adaptive collection. Advanced haircare: Pioneers in creating intensive anti-ageing haircare using the same sophisticated anti-ageing technologies used in skincare. Miriam Quevedo global anti-aging for hair and scalp address the following causes of ageing: ■ Natural ageing ■ Environmental ageing ■ Chemical and mechanical ageing ■ ‘Inflammaging’
USPs Luxury and opulence extend beyond products to Miriam Quevedo’s Spa Rituals; royal,
sensorial experiences that transport clients on a journey of relaxation for the mind and body. Using guided anti-ageing movements inspired by ancestral techniques to provide facial rejuvenation and body sculpting. Formulas are enhanced with unique textures, signature fragrances and minimalist designs while staying true to sustainable development that is free of harmful ingredients. Miriam Quevedo is dedicated to spa excellence, offering a tailored approach to each spa partner, including regular trainings, exclusive product offerings and support.
Top clients The Spa at Mandarin Oriental, Burj al Arab, Space NK Apothecary, Crème de la Crème, Bloomingdale’s and Nordstrom.
Where in the world? Miriam Quevedo is present in more than 20 countries across North America, Europe, Asia and the Middle East – including Spain, USA, Canada, Russia, Italy, Korea, Norway, Malaysia, Lithuania and United Arab Emirates.
Who’s who? Miriam Quevedo, founder and MD. Nayton Cutiño, commercial director. Celia Perdios, communications and marketing director. SPA BUSINESS HANDBOOK 2017 – 2018 227
15 Years of Excellence NeoQi is a manufacturer of innovative equipment for modern SPA centres, hotels, beauty salons, medical institutions and rehabilitation centres, as well as for home use. An atmosphere that is created in the NeoQi energy cocoons contributes to emotional recovery, rejuvenation and stress relieve. All NeoQi devices are independent and multifunctional SPA-complexes that enables us to oďŹ&#x20AC;er customers maximum number of individual programs within a single room.
www.neoqi.com
COMPANY PROFILES
NeoQi AS Piirimäe 15, Tänasilma küla, Saku vald 76406, Harju maakond, Estonia
Tel: +372 688 91 00 Email: info@neoqi.com www.neoqi.com
Vitali Fiodarau, CEO
Background
fitness levels. All manufactured devices undergo vigorous quality control and thorough tests. Spa-capsules and spa pool baths are made of durable and hygienic materials using European manufacturers. Thanks to the quality and safety of our products, in the production of which the most advanced technological solutions are used, we were able to win the trust of even the most demanding customers.
NeoQi AS is an international company with vast experience in offering innovative spa equipment. Established in 2001 in Estonia, NeoQi offers a variety of conceptual solutions for physical therapy, aesthetic medicine, wellness and spa industries, hardware cosmetology and design. Our products are used in 56 countries and have won two ADEX Platinum Awards for design excellence.
Where in the world?
Main products and services NeoQi offers a quick return on investment and a stable income for businesses. Having an energy cocoon in an aesthetic, fitness and medical centre allows the operator to carry out a wide variety of treatments within the space of just one room. With 15 years of experience and qualified staff, we have successfully developed 16 unique physiotherapy systems, which are divided into three categories – for business, for home and for medicine. Our products are used in rehabilitation facilities, in spas, beauty salons as well as in health and fitness centres and hotels. The combination of classical spa rituals and the functionality of the energy cocoon allows you to perform the most wanted and beneficial body care treatments for
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The energy cocoon is widely used in spas
rejuvenation, invigoration, rehabilitation, slimming and relaxation.
USPs NeoQi products include a combination of traditional spa rituals and the newest technologies and have been developed after studying the needs of our customers and using the skills and know-how of our staff. NeoQi energy cocoons have a number of functions and offer many health benefits, promote rejuvenation, longevity and all around wellbeing. The therapies are suitable for men and women and for all ages and
With its headquarters in Estonia, NeoQi products are widely used in medical, sports and aesthetic centres of more than 56 countries in the world.
Future plans NeoQi products are aimed at responding to the demands of the constantly evolving market. As a manufacturer of spa and wellness equipment, NeoQi understands its role in protecting the environment – and has used sustainable resources for the past 15 years. After the years of work, NeoQi is constantly thriving towards improving and perfecting its production methods.
Who’s who? Vitali Fiodarau, CEO Jevgeni Poprotski, head of sales SPA BUSINESS HANDBOOK 2017 – 2018 229
The Anti-Aging Revolution!
Fairmont Le Montreux Palace (CH)
St. Regis Mardavall (ES)
Kempinski Hotel BahĂa (ES)
Schloss Elmau (DE)
For 10 years NIANCE is leading luxury skincare brand in 5 star SPAs Compact assortment of anti-aging face and body care products NIANCE MEN products and treatments are revolutionising the market Unique NIANCE multi-anti-aging provides extraordinary results Luxury signature treatments face and body Professional marketing and pr support Extraordinary on-site training W W W.NI A NCE .CH
COMPANY PROFILES
Niance (Swiss Mountain Cosmetics GmbH) Sonnenbergstrasse 31, Gebertingen 8725 Switzerland
Tel: +41552845390 Fax: +41552845391 Email: info@swiss-mountain-cosmetics.ch Instagram: nianceswitzerland Facebook: Niance Switzerland @NianceSwitzerland
Dr. Rainer Schmidt, founder
www.NIANCE.ch
Background NIANCE was launched in 2007 by Swiss Mountain Cosmetics, a Switzerland-based company owned by Dr. Rainer Schmidt.
Main products and services NIANCE is the expert in luxury anti-aging skincare – offering face and body products. ■ For women and men ■ Compact assortment due to the worldwide new philosophy ■ Purest recipes with most active ingredients leads to unique NIANCE multi-anti-aging ■ Luxury signature treatments for both face and body ■ Turnkey ready treatment rooms ■ High end professional line products ■ Extraordinary trainings on site ■ Professional training material ■ Genuine swiss quality and expertise ■ Worldwide new philosophy ■ High end distribution ■ Fast logistics ■ Professional marketing material and support ■ Strong presence in the media ■ Cross-selling of women and men products ■ Strong long term partnership ■ Attractive margins ■ Sales training for the staff ■ Free business consulting to make the spa profitable or increase profitability
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Niance offers luxury, signature treatments for the wellness sector
USPs ■ Highest
anti-aging power ■ Working in all skin layers at once leads to tremendeous anti-aging results ■ Genuine swiss quality and expertise – guests no longer have to decide between luxury, compatibility or effectiveness ■ NIANCE combines deep penetrating anti-aging effects with natural compatibility and luxurious experience ■ NIANCE combines immediate face lifting effects with long lasting benefits ■ The latest active ingredients in each product allows skin to activate its own anti-aging processes ■ 100 per cent swiss made
Top clients St. Regis Mardavall, Spain; Fairmont Montreux, Switzerland; Schloss Elmau,
Germany, Kempinski Estepona, Spain: Lido Palace, Italy; Villa Belrose, France.
Where in the world? NIANCE supplies only the best 5 star spas in all countries.
Future plans Focus will be on Gulf Region, UK and USA.
Who’s who? Anna Slienzak, director, business development Juliana Schäfer, director, sales and training
What the clients say “NIANCE products are anti-aging at its best and the team provides tremendous support, best training and outstanding service.” Yasmin Razuk Neumann, Spa Manager, The St. Regis Mardavall Mallorca Resort SPA BUSINESS HANDBOOK 2017 – 2018 231
SPA ROOM FOOT-DREAM PEDICURE + HIBISCUS MANICURE TABLE ● ACACIA TROLLEY
BEAUTÉ ROOM
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HYDROMASSAGE CHAIR NINFEA FACE + MASSAGE TABLE ● KIWI SINK-CABINET
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SOPRANO 5-FUNCTIONS CHAIR ALOE STOOL
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GRISETTE MANICURE TABLE MIMIʼ CHAIR
GLAMOUR ROOM
AESTHETIC ROOM
GLAMOUR 4-MOTORS CHAIR GREEN-HUG CHAIR ● STAR-NAIL MANICURE TABLE
DOWNTOWN STOOL GALAXY TROLLEY ● SKYLINE SINK CABINET
ALL-IN-ONE DAMASK 7-FUNCTIONS ALOE STOOL ● EUFEMIA CHAIR ● RODOLFO MIRROR
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A JOURNEY THROUGH WELLNESS
COMPANY PROFILES
Nilo SRL Via Armani 1, Scandiano Re 42019 Italy
Tel: +39 0522 7631 Email: elena.maletti@malettigroup.com
Elena Maletti, chief executive officer
www.nilo-beauty.com
Background Nilo is the wellness division of the Maletti Group, a family run business based in northern Italy, which has been producing salon equipment and furniture for 80 years. More than 30 years ago we expanded into the design and production of wellness and spa furniture and today we produce beauty and spa equipment used around the world. Nilo is based at our head quarters in Scandiano, Italy (near to Milan and Bologna) where we have our production and a fully equipped showroom.
Main products and services We offer a full range of wellness products and services. Products: Wide range of massage and beauty beds, multi-functional treatment chairs and specialist service and relaxation furniture. Plus we have an extensive range of stools, trolleys and cabinets, as well as electrical equipment, sterilisers, accessories and decorative items. Services: Nilo offers a full range of support services – from preliminary feasibility-studies, financing guidance and business plan development to interior planning and technical installation assistance. Vision: We help our customers create visionary treatment spaces that reflect the
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can cooperate with his architect and consultant to create their custom made products. First class design and multi-function are at the heart of our wellness concept. We offer treatment-couch, stool, trolley and cabinetry combinations that work together with the interior design to create an overriding sense of harmony. Nilo products include relaxation beds
mood and feel they want to convey, but always remain safe and practical. Design & quality: Nilo offers a winning combination of practical and aesthetic design, quality materials and personalised colour and finish – choices that together deliver client and operator comfort in a bespoke beauty environment. Speciality: Many of our products contain innovations aimed to improve comfort or enhance experience. These include chairs and beds with multiple motorised movements, thermic and memory foams, fire retardant and oil resistant upholsteries and innovative use of natural quality, crafted materials.
USPs Every spa needs to have its unique character and personality, so if an operator wants something unavailable in our catalogue, we
Top clients MSC Cruiseship Crocieres; Hotel Le Bristol, Paris; Spa Valmont pour Le Meurice, Paris; Académie L’Oreal, Holland; The Thief, Oslo; Chenot Palace, Azerbaijan; Hotel Mirage, Greece.
Where in the world? We ship and supply beauty furniture to practically every country.
Future plans We make product and services innovations every year and this year will be no different. Recently our R&D department has been working on planning new materials for mattresses which are both environmentally friendly and improve client comfort. We’re hoping to launch these in the not too distant future.
Who’s who? Elena Maletti, CEO SPA BUSINESS HANDBOOK 2017 – 2018 233
S T O C K E D C O L L E C T I O N S • P E R S O N A L I Z E D C L I E N T S U P P O R T • W I D E S T T U N I C S E L E C T I O N • M A D E F O R T H E W AY Y O U M O V E • W O R L D W I D E S H I P P I N G NOELASMARUNIFORMS.COM
COMPANY PROFILES
Noel Asmar Group Inc 306-2630 Croydon Drive, Surrey, British Columbia V3Z 6T3 Canada
Tel: +1 604 534 9667 Fax: +1 604 534 9668 Email: info@noelasmar.com Twitter: @NAUniforms / @PedicureBowls LinkedIn: www.linkedin.com/company/noel-asmar-group-of-companies Facebook: www.facebook.com/NoelAsmarUniforms www.noelasmaruniforms.com / www.pedicurebowls.com
Background The Noel Asmar Group of Companies is founded on the idea that a well-tailored garment will empower the wearer. Noel embarked on a personal design journey in 2002 that has grown her brand into a globally recognised leader in thoughtful designs that are made for the way you move.
Noel Asmar, CEO, Founder, Creative Director
Fairmont Spa, Meadow Wood Spa, Starwood, Aria spa, Bellagio spa, Vdara spa, Umstead spa.
Future plans We are excited to debut a highly anticipated new look for the spa and wellness world with a premium resort uniform collection landing later this year! Stay tuned for more details!
Main products and services
Noel Asmar is a premium Who’s who? ready-to-wear uniform brand Noel Asmar – CEO/Founder/ with a comprehensive design Noel Asmar Jada tunic & hand-hammered stainless steel Pedicure Bowl Creative Director; Chris Canavan, process that takes into account CRO; Geoff Robinson, CFO; Allison all aspects of the hospitality and wellness pride ourselves on helping you select the best Nassey, Client Relations Director; Brigitte experience. Dedicated to providing expert look for your property and to help elevate Rhu, Sales Director; Kathryn Lees, Director craftsmanship and superior fit, Noel Asmar your experience to the next level. Taking into of Marketing. offers elegant and functional fitness consideration every aspect of the wellness uniforms, tunics, shirting, suiting, and mobile and hospitality industry, our clients satisfacWhat the clients say pedicure bowls with accessories for every tion is paramount to our ongoing success. “I’ve used the Noel Asmar Collection in spa department. Our dedicated and skilled team, uniforms for more than a decade. As a built up of industry professionals, is devoted Where in the world? massage therapist I found them to move to supporting every need for the spa and We manage the logistics and ship worldwide with my body, allowing me to breathe while hospitality world. to over 10,000 spas and resorts in over 60 executing massage techniques. As a CEO We provide personal consulting for facility countries. I introduced her line to my business for the openings, worldwide logistics and shipping to clean lined fashion forward sense of good over 60 countries, along with a large ready Top clients looks and long term ability to wear while to ship in-stock selection of styles that are Four Seasons, Elizabeth Arden Red Door, Cansaving costs over time.” known for their durability and longevity. We yon Ranch, Woodhouse Day Spas, Ritz Carlton, Michael G. Tompkins, Hutchinson Consulting
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SPA BUSINESS HANDBOOK 2017 – 2018 235
MASTERS’ COLLECTION
Cosmo
TM
Chloe
La Maison
IGNITE YOUR IMAGINATION
®
© 2017 OakwOrks , Inc.
STUDIO by Oakworks Spa is the first real time table configurator for spa directors, consultants, designers, and architects that allows you to configure and customize your table to reflect your needs and style.
Contact us and start designing your new table! studio.spatables.com | MADE IN THE U.S.A.
COMPANY PROFILES
Oakworks Inc 923 East Wellspring Road, New Freedom, PA 17349, USA
Tel: +1 717 235 6807 Email: information@oakworks.com Skype: Oakworks Twitter: @oakworks LinkedIn: Oakworks Facebook: OakworksSpa www.oakworks.com
Dafne Berlanga and Jessica Wadley
Background
Top clients
Oakworks is a US-based manufacturer of spa, massage, and medical equipment. With 40 years’ design and manufacturing experience in a state-of-the-art facility in Pennsylvania, Oakworks is known for design innovation and sophisticated engineering and continues to pursue a zero carbon footprint.
Hyatt; Four Seasons; L’Occitane, St.Regis; ESPA; Hilton; Clarins; Mikimoto Cosmetics; Ritz Carlton; Massage Envy; Starwood; Peninsula
Tade shows exhibiting during 2017
Design your table in STUDIO!
Main services and products Oakworks offers world class spa and massage solutions. ■ Masters’ Collection: Designed by You, Built by Us allows the customer to choose from thousands of finish combinations. New features such as warming drawers and heated tops are now available ■ Customers can design their own tables using our STUDIO online tool – a real-time table configurator ■ Signature Collection: These award winning, innovative designs have a traditional look and feel. A variety of wood finishes are available using water based lacquers and stains. From manual to fully electric, we offer stationary tables for the most luxurious spa or the most cost conscious facilities which want to offer the best experience ■ Massage Collection: Portable massage tables and accessories that compliment any spa and wellness facility
www.spahandbook.com
SpaTec Fall; GSN Buyer’s Conference; ISPA Conference; Live Love Spa; Global Wellness Summit; MEDICA; AMTA National
USPs
Future plans
We don’t think of ourselves as simply a table or furniture manufacturer – we provide solutions to all key players. Our value statement: ■ Style – largest array of styles in the market with the inclusion of the new Masters’ Collection ■ Ease – design with the most innovative configuration tools ■ Warranty – most comprehensive and best warranty in the market. ■ Peace of Mind – new plug and play service approach and UL/ETL Standard ■ Manufacture to Order – Manufactured in the USA. 15 day turn-around time. We can rush orders at any given time.
We will release new tables into the Masters’ Collection throughout 2017 and into 2018. These tables will all be compatible with our interactive table configurator, STUDIO.
Where in the world? Americas, Europe, Asia, Middle East, Africa and Australia
Who’s who? International: Dafne Berlanga, vice president USA: Jessica Wadley, vice president
What the clients say “As a massage therapist for 27 years I recently enjoyed a visit to the Oakworks factory. Meeting the team, I was so impressed by the genuine care and love everyone had for the products. Folks there have been working at Oakworks for 20+ years. We need more companies like this who proudly have ‘Made in America’ on their products” Christine Ann Clinton, CEO of Christine Clinton Cancer Care SPA BUSINESS HANDBOOK 2017 – 2018 237
FROM THE SEA TO THE SKIN
For nearly 50 years, PHYTOMER has been transforming the sea into skincare to reveal women's beauty at its best. Authentic beauty, natural and alive. Our researchers are pioneers in marine biotechnology. They create eco-friendly formulas with the highest standards of quality, mastering each step: from the discovery of the active ingredient to the manufacturing of the final product. In spas, salons and thalassotherapy centers throughout the world, the best professionals choose the PHYTOMER solution for the effectiveness of our products, the exceptional quality of our treatment menu and the reliability of our business partnership.
Contact: Tristan Lagarde I t.lagarde@phytomer.com I +33 2.23.18.31.31 I www.phytomerpro.com
COMPANY PROFILES
Phytomer 61 Rue du Commandant L’Herminier, Saint-Malo 35400 France
Tel: + 33 (0)2 23 18 31 63 Fax: + 33 (0)2 23 18 31 01 Email: t.lagarde@phytomer.com Skype: tristan.lagarde LinkedIn: tristan.lagarde Facebook: www.facebook.com/Phytomer e-connect: www.phytomer-econnect.com/en
International sales director, Tristan Lagarde
www.phytomerpro.com
Background
gives the brand a strong international reputation. It ensures our presence in many of the most prestigious salons, spas and hotel groups in the world.
Established in 1972, Phytomer is a skin care and wellness company fascinated by the sea and the power of its natural ingredients. Phytomer remains an independent family business led by the founder’s son, Antoine Gédouin. We count nearly 200 employees, at both our head office and production site, in Saint-Malo.
Top clients Four Seasons Hotel, Las Vegas, US; Mykonos Grand Hotel, Mykonos, Greece; Ararat Park Hyatt, Moscow, Russia; Grosvenor House, Dubai, UAE.
Main products and services Phytomer is one of the only laboratories in the world that perfectly masters marine biotechnology to effectively produce genuinely natural ingredients. Throughout the manufacturing process we aim to limit our impact on the environment. The result is delivering outstanding products using eco-friendly methods. Used by therapists worldwide, Phytomer treatments combine targeted professional products with cutting-edge techniques, providing clients with a unique holistic experience. Increasing the profits of our partners is a priority. Therefore, the cost of our treatments is, on average, 20 per cent more affordable than those of our competitors. Phytomer deploys an ambitious digital strategy to enhance the brand’s reputation, generating additional revenue. It also facilitates the training of the spa teams thanks to an on-line training web-site.
www.spahandbook.com
Where in the world? For more information about PHYTOMER APP, please contact Tristan Lagarde
USPs Phytomer has been a pioneer in skincare for 40 years. It is the benchmark brand when it comes to marine biotechnology, with a unique catalogue of natural and high-performance ingredients. In our laboratories, a team of skin biology experts invent the cosmetics of the future. These scientists develop environmentally-friendly formulas that are increasingly effective and delightful to use. Phytomer is world-famous for the quality of its innovations and the outstanding proven quality of its professional and retail products. In addition, Phytomer’s professional knowhow in creating original manual protocols
Phytomer has 10,000 points of sale in 80 countries, with 75 per cent of our business outside of France. Our top five markets are the US, Korea, Japan, Canada and Italy.
Future plans TRÉSOR DES MERS: a delicious blend of marine and plant oils to enhance your natural beauty. RESUBSTANCE: a breakthrough anti-aging solution for mature skin. And major digital support for our partners: a free APP to guide you through the selling process, an e-learning platform to train your teams.
Who’s who? Antoine Gédouin, president; Tristan Lagarde, international sales director; Mathilde Gédouin-Lagarde, marketing and communication director. SPA BUSINESS HANDBOOK 2017 – 2018 239
Setting new standards in massage Since 2002, Pure Massage has been dedicated solely to research and training in massage, its techniques and benefits. Responding to clients increasing demand for massage, Pure Massage has become an expert in this field, delivering a concept of modern massage in spas, continuously developing and fine-tuning a unique education platform with its Pure Massage Spa Training MethodÂŽ.
+44 0203 290 9070 info@puremassage.com www.spatraining.global
COMPANY PROFILES
Pure Massage Spa Training Method® Tel: +44 (0)203 2909070 Email: info@puremassage.com Skype: puremassage LinkedIn: Beata Aleksandrowicz
Beata Aleksandrowicz, founder
www.spatraining.global
Background Since 2002, Pure Massage has been dedicated solely to research and training in massage, its techniques and benefits. Responding to clients increasing demand for massage, Pure Massage has become an expert in this field, providing a concept of modern massage in spas, continuously developing and fine-tuning a unique education platform with its Pure Massage Spa Training Method®.
Main products and services Pure Massage offers a thorough and revolutionary approach in training the most effective massage techniques and giving massage therapists an understanding of their role as health practitioners. Pure Massage Spa Training Method®is a guarantee of consistency offered by a team of therapists who are not only highly skilled in massage, but are also dedicated professionals, empowered towards what they do on an everyday basis.
Additional products A complete massage menu for the spa. Specific massage oils for treatments. A unique training method including injury-free techniques, life-coaching and self-development modules addressing the challenges therapists are facing today, such as: how to
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Pure Massage Spa Training Method® training in injury free techniques
prevent burnout, communicate powerfully, build a loyal customer base and staying committed and passionate.
Top clients Amilla Fushi, Maldives; Dormy House Hotel, UK; Finolhu, Maldives; The Lanesborough, UK, Hufaven, Maldives
Where in the world? Maldives, UK, accepting contracts worldwide.
Future plans Signature treatments due to strong demand. Synchronised treatments with more than two
therapists which is at the moment unique in the world.
Who’s who? Beata Aleksandrowicz, founder; Jean-Marc Delacourt, CEO
What the clients say “Beata Aleksandrowicz’s holistic approach to massage has elevated our touch therapies to a point of true excellence. Hotel guests, spa members and international journalists praise the standard of every massage we offer.” Andrew C. Grahame, CEO, Dormy House Hotel & Spa SPA BUSINESS HANDBOOK 2017 – 2018 241
Guest Experience Management
PMS
SPA
Integrated Hospitality Management Software. Learn more www.resortsuite.com at resortsuite.com
F&B
CATERING
CLUB
GOLF
SKI
RETAIL
WEB
MOBILE
CONNECT
DASHBOARD
SOCIAL
OPS
COMPANY PROFILES
ResortSuite 171 East Liberty Street, Suite 207, Toronto, Ontario M6K 3P6 Canada
Tel: +1 416-259-0715 Fax: +1 416-352-5511 Email: info@resortsuite.com Twitter: @resortsuite LinkedIn: www.linkedin.com/company/resortsuite Facebook: www.facebook.com/ResortSuite Blog: www.resortsuite.com/blog/ www.resortsuite.com
Background Founded in 2000 by Frank Pitsikalis, ResortSuite is a cutting-edge software company specialising in integrated hospitality management systems.
Main products and services ■ ResortSuite SPA: software to manage and operate the most complex spa operations. ■ ResortSuite PMS: software to manage operations and room reservations. ■ ResortSuite CLUB: software to manage membership dues, renewals, access privileges and billing. ■ ResortSuite GOLF: software to manage tee times, group bookings and courses. ■ ResortSuite F&B: software to manage dining areas and venues. ■ ResortSuite SKI: software to manage lift tickets, season passes, rentals and retail. ■ ResortSuite WEB: online booking engine which allows guests to book spa services, classes, room reservations, view member statements, book tee times and purchase ski lift tickets and gift cards. ■ ResortSuite CONNECT: email automation and e-marketing tool. ■ ResortSuite MOBILE: branded mobile app allowing guests to book spa services, classes, activities, golf tee times, check member statements, purchase gift cards and ski lift tickets.
www.spahandbook.com
Frank Pitsikalis, CEO
■ ResortSuite SOCIAL: Facebook app allowing your guests to book all amenities. ■ ResortSuite DASHBOARD: monitor KPIs across all operations to drive business decisions. ■ ResortSuite OPS: Tablet-based applications for spa/activity check-in, a staff portal, food and beverage ordering and PMS check-in.
USPs ResortSuite offers a uniquely integrated solution. Destination spas running multiple solutions across various amenities (spa, dining, activities, golf, etc.) are common. However, these silos of guest information scattered across your various operations fragments your offer. With ResortSuite’s integrated design, you have a full, clear picture of every guest across the property. Whether a property is looking to replace all systems, or already has standard systems in place like Opera or HMS for Property Management, ResortSuite can still provide seamless integration across the property’s operation by offering robust interfaces between systems. Extended architecture including WEB and MOBILE allows guests to book their entire experience online in real-time.
Top clients Omni Hotels & Resorts, Montage Hotels & Resorts, The Breakers, Glen Ivy Spa, US; Champneys, The Savoy, Fairmont, UK; Jumeirah,
worldwide; Rancho la Puerta, Mexico; Niagara Fallsview Casino Resort, Aveda, Canada.
Where in the world? United States, Canada, Mexico, UK, Europe, Middle East, Central America, India.
Future plans Future plans: ResortSuite MOBILE 2.0 is a newly designed property-branded customized mobile app for guests to download and book services, activities, classes, check member statements, and even book dining reservations at your property in real time.
Who’s who? Frank Pitsikalis, founder & CEO; Fauzi Zamir, CFO/COO; Stephan Karayannopoulos, VP product development.
What the clients say “With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation. “We can now ensure a personalised guest experience at every interaction, be that in person, on the phone or online.” Alan Whiteley, group managing director, Champneys Resorts SPA BUSINESS HANDBOOK 2017 – 2018 243
Experience RICE FORCE by visiting www.riceforce.net/En
COMPANY PROFILES
Rice Force Im Co., Ltd., TOKYO OFFICE, Ichigo Omori 7F, 6-25-3 Minamioi, Shinagawa-ku, Tokyo 140-0013 Japan
Email: n-kikushima@ij-g.jp Facebook: facebook.com/riceforceglobal
Nao Kikushima, manager of international affairs
www.riceforce.net/En
Background
In addition to very effective skin care products, RICE FORCE brings a new style of a service which embodies the traditional Omotenashi - decades of exclusive focus on luxury Japanese hospitality. RICE FORCE is a perfect solution for spa operators who are looking for something new and special for their clients.
RICE FORCE is a high-end, moisturising skin care line from Japan. The company was established in Kagawa prefecture and has been manufacturing since 2000 in Yushin sake brewery – which boasts a legacy of more than 150 years. The cutting edge, deep moisturising skin care we produce is recognised by millions of customers.
Top clients
Main products and services RICE FORCE offers a complete spa menu of customised body care treatments, advanced facial treatments – using ancient Japanese massage techniques and patented active ingredient Rice Power Extract – and a wide variety of treatment enhancements. During facial treatments we focus on anti-ageing effects, relaxation and solving issues with problematic skin. Body treatments offer maximal relaxation, tension relief and amazing skin results thanks to the Japanese white rice we use, which is believed to have a mysterious power to beautify the skin. All of our bespoke treatments commence and complete with our signature opening and closing ritual. Our highly qualified RICE FORCE trainers will provide professional training and education to a spa’s team of therapists. Customised signature rituals can
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RIce Force offers a complete menu of treatments
be designed especially to cater to a spa’s specific concept.
USPs The beautifying power behind RICE FORCE skin care products lies with rice power extract, a natural ingredient high in amino acids gained by the fermentation process. Each extracted formula is numbered and categorised, and has different characteristics. Rice Power Extract No.11 has a super-low molecular weight, so it absorbs deeper into the skin where it improves moisture retention capacity. This function was certified by the Japanese government in 2001.
Moana Lani Spa, A Westin Resort & Spa, Hawaii USA; Spa Burasari, Thailand; TH Hotel Esplanade Spa & Golf Resort, Czech Republic; Schnitzler Beauty Lounge at Breidenbacher Hof, Germany.
Future plans We plan to approach spa businesses with our completely new spa menu and new products, designed especially for our treatments. A number of new retail products will also be launched during 2017.
Who’s who Nao Kikushima, manager of international affairs section
What the clients say “RICE FORCE has visible results that are gentle enough for all skin types.” Travis Kono, spa director of Moana Lani Spa SPA BUSINESS HANDBOOK 2017 – 2018 245
t h e A r t o f f i n e l i n e n - lâ&#x20AC;&#x2122;Ar t du linge raf finĂŠ www.rkf.fr
Your partner to create your custom-made linen
COMPANY PROFILES
RKF Luxury Linen Techn’Hom 1, 6, rue de l’Etang, Belfort 90 000 FRANCE
Tel: +33 (0)3 84 90 08 56 Fax: +33 (0)3 84 90 08 29 Email: rkf@rkf.fr LinkedIn: www.linkedin.com/company/rkf-luxury-linen Facebook: www.facebook.com/RKFluxurylinen www.rkf.fr
Riadh Bouaziz, CEO
Background RKF was born 17 years ago on the foundations of a century-old company. Today, RKF group consists of five branches with two production units.
USPs The quality of its products is of paramount importance to RKF Luxury Linen. The French company develops a full process from the yarns to the final products through design and creation. Its innovation philosophy enables the company to provide each client with a unique and customised line that combines originality, comfort, quality and elegance.
How many spas do you supply? RKF Luxury Linen exports directly in 49
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PHOTO BY J.G.SALES
Main products and services RKF Luxury Linen provides a custom-made line for each brand: massage table covers, bath sheets & towels, oshiboris, gloves, bath mats, bathrobes, pareos, headbands, relaxing eye masks, waterproof pillows, pillow cases, duvet & duvet covers, slippers, etc. RKF creates ranges in keeping with the identity of each brand through the colours and materials used, as well as careful attention to the finishing touches. The linen forms part of the overall decor.
Couture bathrobe by RKF : comfort & style
countries and through the luxury brands it works with in 96 countries.
Top clients Bulgari (London), Guerlain (Moscow), Spa My Blend by Clarins (Maldives), Spa The Peninsula (Paris), B Attitude (Doha), Spa Sofitel (Marrakech), Shiseido (Milano), Liv Nordic (Dubaï)
Future plans RKF’s focus on customer satisfaction is reflected in its innovative products. The patent pending fabric, Timeless by RKF, is an Innovative fabric for original bathrobes.
Launched in 2016, it has already received seven awards for Innovation, design and fashion. Indeed, the company received three International Design Awards, the Golden A’Design Award, the European Design Award, the Special Jury Prize at ESPA Innovation Awards and the Special Jury Prize at Trophées Tech’n S.P.A.S. Timeless by RKF was honoured because its eco-fabric has an absorption rate five times higher than traditional terry and a longer lifetime (17 times longer) than ordinary fabric. This is just one way in which RKF is continually innovating to provide creative solutions for customers.
Who’s who? Riadh Bouaziz, CEO; Fadhel Bouaziz, project coordinator; Mohamed Belkhodja, development director; Leïla Enjari, sales director; Christophe Dijoux, creative director
What the clients say “I chose RKF because my products are the best, and I believe in the best quality. We can’t have anything more than the best quality linen of RKF. In the treatments that my clients receive, RKF linen improves their experience.” Deborah Mitchell, CEO, Heaven SPA BUSINESS HANDBOOK 2017 – 2018 247
Body signature treatment of Oriental inspiration. An exceptional treatment protocol inspired by ancestral Oriental rites. WWW.SOTHYS.COM
EXCLUSIVELY IN BEAUTY INSTITUTES & SPAS
PHOTOS : JEAN-FRANÇOIS VERGANTI · 02/17 SOTHYS PARIS, SIÈGE SOCIAL ET INSTITUT DE BEAUTÉ, 128 RUE DU FAUBOURG SAINT HONORÉ, 75008 PARIS - SIREN 451 170 807 RCS PARIS · NON CONTRACTUAL PICTURES.
Sensations orientales.
COMPANY PROFILES
Sothys Paris 12-14, rue de l’Hôtel de Ville, BP 548 – 19107 Brive Cedex, France
Tél: 33 (0) 5 55 17 45 00 Email: sothysspa@sothys.net Facebook: www.facebook.com/Sothysparis
Christian Mas, chief executive
www.sothys.com
Background
formulas with minimum preservatives, and maximum tolerance and safety. Sothys’ international reputation and presence in prestigious spas around the world is testament to its legendary formulations, excellence in treatments and the quality of its products.
Founded in 1946, Sothys is owned by the Mas family. Chief executive Christian Mas oversees the company internationally. For more than 70 years, the brand has remained passionate about sharing global beauty concepts with both women and men by combining wellbeing and efficiency.
How many spas do you supply?
Main products and services As the world’s leading skincare solution specialists, Sothys aims to provide solutions to every skin problem, using methods that are effective, yet pleasurable for the customer, and in harmony with nature. Sothys employs a dedicated team of professionals who have made many cosmetic breakthroughs. As a result, the company has become the market leader and industry innovator in producing synergistic beauty treatments, techniques and worldclass high performance homecare products.
Additional products Sothys’ formulations stand the test of time by employing stringent pharmaceutical production teamed with sensorial pleasures. The brand uses an exclusive method – Digi-Esthétique – which is an original technique specially developed to heighten the effectiveness of treatments and the assimilation of
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Sothys supplies over 15,000 spa and beauty locations worldwide.
Top clients Sothys supplies over 15,000 spas worldwide
active ingredients. By combining Eastern and Western acupressure methods and massage procedures, Sothys is able to achieve absolute wellbeing for the customer. As well as our cosmeceutical formulas, we’ve focused on body and wellbeing with three new signature treatments and personalised massages – leading Sothys to become a complete service offering facials, body treatments, beauty and male products.
USPs The brand complies with the strictest international regulations and adheres to the highest standards of production to create
The Milestone, London; The Six Senses, Paris; Marriott Renaissance in Paris; Sofitel Hanoi; St Regis Osaka.
Where in the world? Sothys is distributed worldwide and is currently available in 115 countries.
Who’s who? Christian Mas, chief executive.
What the clients say “We’ve worked with Sothys for almost two years. The professionalism of the team is the strength of the company. They give advice and the customer service is reassuring.” Justine Boquet, spa manager of The Burgundy Spa by Sothys SPA BUSINESS HANDBOOK 2017 – 2018 249
www.spasoft.com/spabiz
COMPANY PROFILES
SpaSoft Springer-Miller International 8133 Warden Ave, Suite 501 Markham ON L6G 1B3
Tel: +1 (0) 905 752 1800 Fax: +1 (0) 905 752 1811 LinkedIn: www.linkedin.com/company/springer-miller-systems Facebook: www.facebook.com/SpaSoft Twitter: @spasoft Blog: www.springermiller.com/category/spa-blog www.spasoft.com
Robert Selwah, president
Background
Top clients
SpaSoft has been a spa technology leader for more than 15 years. The company is part of Springer-Miller Systems which has been providing guest-centric hospitality technology solutions to luxury spas, hotels and resorts for over 25 years.
International chains using SpaSoft include Sofitel, Rosewood, Mandarin, Fairmont, Four Seasons, Dorchester Collection and Marriott International
Where in the world?
Main products
SpaSoft is installed in more than 800 spas across 60 countries worldwide.
The SpaSoft Spa and Activity Management System allows spa operators to comprehensively manage spas and provide staff with a user-friendly system backed by the industry’s best technology and operational knowledge. SpaSoft streamlines resource management, activity scheduling, internet booking, group booking and business, and financial reporting and analysis systems. Use the SpaSoft Anywhere and Guest Wellness applications for mobile spa management. The software is built on a highly secure PA-DSS-validated platform.
USPs SpaSoft interfaces with various systems, including hotel property management systems, credit card and gift card processors, back office systems, membership billing, and other hospitality technologies. This creates a seamless flow of guest-centric information.
www.spahandbook.com
Future plans For 2017, SpaSoft’s enterprise functionality and cloud-hosted services will allow us to continue to grow worldwide, helping spas maximise revenue opportunities and better manage their spa operations. The SpaSoft Spa and Activity Management System allows you to comprehensively manage your spa
Flexible and customisable, SpaSoft spa management software can streamline: mobile solutions for guests and staff; resource management; activity scheduling; internet booking; waitlist management and turnaway tracking; group booking; yield management, revenue management and forecasting; reporting across your spa enterprise and secure point-of-sale transactions.
Who’s who? Robert Selwah, president of Springer-Miller Systems; Michelle Young, vice president, sales & marketing.
What the clients say “The way SpaSoft Online Booking was designed and developed allows for so many possibilities. It’s set up so any property can be successful. If it was complex, we wouldn’t be where we are.” Kenneth Ryan, senior director of global operations for Marriott Spas SPA BUSINESS HANDBOOK 2017 – 2018 251
SUPPLY • PROCURE • CONSULT
TREATMENT TABLES
MANICURE
THERMAL ROOMS
RELAXATION
PEDICURE
WELLBEING
Contact us to discuss how we can collaborate and add value to your new or existing business at: UK, Europe, Middle East, Africa & the Americas: +44 (0) 1225 744 450 Australia, New Zealand & Asia Pacific: +61 (0) 418 951 353 or email: info@spavision.com
COMPLETE SOLUTIONS FOR SPA, BEAUTY & WELLNESS
www.spavision.com
COMPANY PROFILES
Spa Vision UK, Europe & Middle East Office: Sulis House at Box House, Bath Road, Box, Wiltshire SN13 8AA UK
Tel: UK, Europe & Middle East: +44 (0) 1225 744450 Asia Pacific: +61 (0) 418 951 353 Email: info@spavision.com LinkedIn: Spa Vision Twitter: @SpaVision Facebook: @SpaVisionLtd www.spavision.com
Susan Auld, Colin Cameron and Neil Owen – directors
Background Spa Vision was founded by Susan Auld and Neil Owen in 2006, with Colin Cameron joining as director in 2016 along with the acquisition of Spa Developments Consultancy. In 2016, we opened up our Asia Pacific office – in addition to an existing UK office – in response to increased global demand for our products and services.
Main products and services We supply, procure and consult for the spa, health, beauty and wellness industries. ■ SUPPLY Spa Vision is a leading supplier of equipment and furniture to the spa, health, beauty and wellness industries. Spa Vision’s portfolio includes treatment tables, relaxation furniture, specialist thermal rooms, hydrotherapy, manicure and pedicure collections plus hair, barber and makeup kit. ■ PROCURE Working alongside operators, contractors, interior designers and architects, our procurement service delivers professional, comprehensive and efficient solutions for clients worldwide. ■ CONSULT Spa Vision has extensive global experience in delivering specialist spa operational and interior design consultancy services. Our consultancy team has a wide range of skills allowing us to work within both large international corporate frameworks or
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privately owned properties, providing bespoke spa design and operational concepts.
USPs We offer a full service offering specifically catering for the luxury spa and wellness market. We thoroughly understand the market with all directors having been industry operators in the past. Each client is dealt with on a personal level by the directors and developing long term business relationships is at the core of our company values.
Future plans The 17,000sq ft Spa at Ye Olde Bell in the UK will launch featuring 10 thermal rooms designed and supplied by Spa Vision including the world’s first SnowBliss. We will also continue developing our business in Asia Pacific.
Who’s who? Susan Auld, director, UK, Europe & Middle East; Colin Cameron, director, UK, Europe & Middle East; Neil Owen, director – Asia Pacific
Where in the world?
What the clients say
Globally with main focus in UK, Europe, Middle East and Asia Pacific.
“Spa Vision has been incredibly passionate, professional and nothing has been too much trouble. We have made numerous changes, listened to their valuable advice and as a result we believe we will have one of the best spas in the country. Our fit out is exactly as we had imagined and Spa Vision has helped us bring our vision to life. “Now that we are in the later stages of installation, we cannot fault the team who have been to site regularly to meet with us and ensure we are happy with the project and how it is progressing. They are very hardworking, efficient and organised and this has taken so much pressure off the build. “We couldn’t have done it without them.” Sadie Ardron-Levack, director, Ye Olde Bell
Top clients ■ UK: Bulgari Hotel, London; The Lanesborough, London; The Merchant Hotel, Belfast, Northern Ireland; ESPA Life at Corinthia, London; Gleneagles Hotel, Auchterarder; The Gainsborough, Bath. ■ Europe: 132 Hotel, Vals, Switzerland; The Peninsula Paris Hotel, France; Radisson Blu Hotel, Latvia; Bliss Spa, W Barcelona, Spain; Cowshed Spa, Soho House, Barcelona, Spain ■ Rest of the world: Leela Hotels, India; The Cosmopolitan, Las Vegas, US; ESPA at Fairmont Baku, Azerbaijan; Kanuhura Resort, Maldives; Sheraton Butami Hotel, Georgia
+61 (0) 418 951 353 www.spavision.com
SPA BUSINESS HANDBOOK 2017 – 2018 253
Floating Ceramic Benches. The exclusive Suite Spa.
COMPANY PROFILES
Sommerhuber GmbH Resthofstr. 69, 4400 Steyr, Austria
Tel: +43 7252 893 0 Fax: +43 7252 893 210 Email: keramik@sommerhuber.com
Christian Sommerhuber, owner
www.sommerhuber.com
Background
aromatherapy sessions or simply in showers. Each project is made to order to match the individual needs of the customer and the area they have available.
Owned by the Sommerhuber family, Sommerhuber Ceramic Manufactory combines the advantages of traditional tile manufacturing with modern living. Following research and intensive technological developments, the company established a range of ceramics for spas beginning from 2006.
New products The new Floating Ceramic Benches combine the uniquely comforting effect of heat storing ceramics and latest architectural design for the Suite Spa / Home Spa. Redesigned heated Lounger Two Plus for superior relaxation.
Main services Sommerhuber specialises in the manufacturing of heat storing ceramics for private and public spas. Sommerhuber’s product range includes seats and benches for wet and dry rooms, heated loungers, hamam tables, ceramic foot basins, healing clay spas and wall ceramics.
Top clients
Sommerhuber’s heated loungers in their most beautiful form
USPs Sommerhuber’s heat storing ceramics stand out from other ceramic materials because it transmits health-promoting, long-wave infrared ceramic warmth to the body. Ceramic warmth acts in a comforting way on the vegetative nervous system, promotes blood circulation, relieves muscular tension
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and thus positively influences relaxation and vitality. Large area ceramics ensure maximum hygiene as there are only a few joints, and the surface follows the contours of the body. The velvety-soft surface is pleasant to touch and thereby further promotes relaxation. Sommerhuber’s design concepts are unique within the spa market, offering multifunctional applications of the heat storing ceramics in steam rooms, tepidariums, for
JW Marriott Venice Resort & Spa, Italy; The Venetian, Las Vegas, US; Rudding Park Hotel, Harrogate, UK; The Westin Dubai Al Habtoor City, UAE; Holmes Place, Berlin, Germany; Lion Rise Club House, Hong Kong; Fairmont Hotel Baku Flame Towers, Azerbaijan; and the Royal Caribbean’s Oasis of the Seas and Allure of the Seas.
Where in the world? Europe, USA, UAE and Asia.
Who’s who? Christian Sommerhuber, owner. SPA BUSINESS HANDBOOK 2017 – 2018 255
COMPANY PROFILES
Swiss Perfection Av. Claude Nobs 14 1820 Montreux - Switzerland
Tel: +41 219628890 Fax: +41 219628899 Email: info@swissperfection.com LinkedIn: www.linkedin.com/in/Swissperfection www.swissperfection.com
Monika Kolakowska, CEO
Background In 1978 a Swiss philanthropist and his team of scientists revolutionized Cellular Therapy by developing the first Cellular Cosmetic Line based on animal cells. 30 years later, his son took as a heritage his passion and discovered the perfect vegetal cells. Swiss Perfection with Cellular Active IRISA®was born.
Hotel Milano; Mandarin Oriental Tokyo; Four Seasons Hotel des Bergues Geneva; Clinique La Prairie Montreux; St Regis Hotel Dubai; Canyon Ranch Turkey; Hotel de Russie Rome; Millenium Hilton Seoul; Four Seasons Hotel Ritz Lisbon; Tokyo Bay Court Tokyo; Swiss Perfection Spa Jeju Island; Four Seasons Resort Seychelles; Four Seasons Hotel Abu Dhabi
Main products and services
Where in the world?
Swiss Perfection is a result oriented high tech niche cosmetic brand that stands out through its unique savoir-faire and technology offering the most advanced Anti-Aging solutions. All Swiss Perfection retail and Professional products include an exclusive compound Cellular Active Irisa®, obtained by a unique extraction process of the Iris Germanica root that accelerates the regeneration of skin cells, increases the tissue-oxygenation, provides optimal hydration stimulating the cell metabolism and enhancing the skin’s natural renewal process. Our principal focus is to offer the most targeted treatments by proposing a complete Cellular experience combining intensive formulas, high technology and specific manual methods offering a true luxurious indulgence.
Swiss Perfection is present in the most luxurious spas and at selected retails in 20 countries, mainly in Asia, Europe and Middle East. Our top 3 markets are South Korea, Japan and Switzerland. More than 40% of our sales online are made in USA.
www.spahandbook.com
USPs Based on the Cellular Therapy, Swiss Perfection is the first brand 100% cellular. A significant synergy exists between our products thanks to our Cellular Signature ingredient that ensures an immediate and long lasting visible result. A close collaboration in Sales and Operational activities as well as result orientated Training solutions ensure on-going success and high profitability. The satisfaction of our partners and of a traveled, multicultural and demanding clientele looking for innovative anti-aging and rejuvenating solutions is our recognition.
Top clients Four Seasons Hotel George V Paris; Bulgari Hotel & Residences London; Four Seasons
Future plans We aim to successfully continue new and innovative product developments in anti-aging prevention supported by outstanding Services to our partners. Our target is to continue to develop new collaborations worldwide with privileged luxury partners.
Who’s who? Monika Kolakowska, CEO Sari Pinguet, Sales & Marketing Elise Dupieux, Training & Sales SPA BUSINESS HANDBOOK 2017 – 2018 257
Created with Intent. Made to Empower.
Australian Owned, Australian Made.
www.subtleenergies.com.au
COMPANY PROFILES
Subtle Energies 80 Coonara Ave, West Pennant Hills, NSW 2125 Australia
Tel: +61 2 9634 1677 Fax: +61 2 9634 2914 Email: nick@subtleenergies.com.au Twitter: @subtle_energies Facebook: Subtle Energies Ayurveda Aromatherapy www.subtleenergies.com.au
Background Founded in 1993 by Farida Irani as a clinic of natural therapies this background underpins the cutting-edge clinical research and development of the Subtle Energies brand.
Main products and services Subtle Energies creates results-based aromatherapy, natural skincare and wellness solutions founded on authentic ayurveda principles. The range addresses multiple skin and body concerns, while delivering high performance results empowering one’s physical, mental and emotional wellbeing. Subtle Energies’ Spa Concept provides treatment programmes which combine ancient sciences with holistic, modern techniques. All products are made in Australia following European standards of natural skincare, to create safe, ethical and effective products. The range has been certified by Cruelty Free International and does not contain parabens, mineral oils, silicones or artificial fragrances.
Additional products and services The company offers a private label service for select clients using a range of rare ingredients to offer creations with specific intent and profound impact. Subtle Energies’ brand expertise is built on its education and practitioner-based
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Founder Farida Irani
origins and treatments are created using the protocols of the Australian government-accredited Diploma in Ayurveda Aromatherapy. Subtle Energies offers a bespoke service to its partners, encompassing primary, complimentary and retail-only offerings. It collaborates closely to provide intensive treatment and retail training programmes, in addition to marketing support.
USPs Farida Irani is regarded as a pioneer in ayurveda aromatherapy with more than 20 years’ clinical experience. Subtle Energies has a history as a master blender in creating formulations that are different from traditional ayurveda oil decoctions and unlike western aromatherapy. This background, coupled with the company’s education and practitioner qualifications, equips Subtle Energies with the ability to create powerful blends and forward-thinking treatments, delivering authentic results-based holistic experiences.
How many spas do you supply? 80 Spas including private label partners.
Top clients Jiva Spas by Taj Hotels, Resorts and Palaces; Six Senses; Gwinganna Lifestyle Retreat; and
The Peninsula Hotels; Lanserhof; Mandarin Oriental Tokyo
Future plans We will launch new journeys and programme-based treatments, designed for both wellness destinations and urban environments and will enhance them with new prescription kits, which incorporate the clinical aspects of the product range to specifically address targeted concerns.
Who’s who? Farida Irani, founder; Nick Irani, director of operations and brand development.
What the clients say “In 2003, after reading Farida’s book on ayurveda aromatherapy, I was so impressed we collaborated to design signature spa blends. These are the best oils I’ve ever worked with and we’re proud to have Subtle Energies across our spas.” Anna Bjurstam, vice president, spas, Six Senses “Subtle Energies has worked with us to create a bespoke range of essential oil massage blends. Each has been perfectly blended to create a sense of wellbeing for guests.” Bina Patel, vice president, spa operations, Taj Hotels, Resorts and Palaces SPA BUSINESS HANDBOOK 2017 – 2018 259
Dive into a new software generation
Spa & Activity Reservation Point of Sale & Retail
sense.
Table Reservation
Reservation Assistant Spa & Activity Management Software
Stock Control
CRM
Š iStock
Gift Certificates
Membership Management
Webshop
Web Booking
Digital Signage
Promotions
Facebook Booking App
Hartberg | Vienna | Hanover | Chicago
Since 2001 | 24/7 support | 1.200 customers | 54 countries | 18 languages
COMPANY PROFILES
TAC | The Assistant Company Schildbach 111, 8230 Hartberg, Styria, Austria
Tel: +43 3332 6005 990 Fax: +43 3332 6005 950 Email: office@tac.eu.com LinkedIn: www.linkedin.com/company/tac-gmbh Facebook: www.facebook.com/reservationassistant www.tac.eu.com
Background Since 2001, TAC is an owner-managed company with more than 70 employees and four locations in Hartberg and Vienna, Austria; Hanover, Germany: and Chicago, US.
Main services “Reservation Assistant - Spa & Activity Software” by TAC optimises and simplifies all processes of modern spa management; such as reservations, membership management, employee scheduling, table reservations, stock control, CRM and billing. Reservation Assistant offers more than 160 interfaces to external systems such as PMS and access control, as well as reports and statistics for measuring performance and a dashboard providing a quick overview of a spa’s economic performance.
Additional services TAC’s add-ons are innovative tools for maximising sales revenue and strengthening customer satisfaction. In 2016, the all-new TAC Webshop won the international World Experience Award for the most user friendly web design. It integrates sales, appointment bookings, lounger or table reservation and much more. A uniform design and intuitive interfaces guarantee quick transactions via all channels.
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Thomas Roessler, MD
Digital Signage – so-called online posters – put products and services in the forefront using screens in the foyer, spa or restaurant. Digital Signage represents targeted advertising on-site and a last-minute push of available services – without appearing pushy. Hot Deals allow advertising of last-minute offers, online or on-site, with a fixed date. Hot Deals help fill empty schedule gaps, for instance in spas on hot summer days. Together with Promotion Codes, e.g. weekday discounts or birthday campaigns, Hot Deals round off the Promotion module by TAC. Sense – TAC’s touch-optimised software solution in responsive design – can be used from every available device such as smartphone, tablet, laptop or PC. It offers an advanced solution to manage reservations and runs on all operating systems without local installation.
USPs TAC’s credo “designed to simplify” is reflected in all products. TAC offers one platform for all activities. The software is suitable for all areas of a modern spa and customers build their individual solution including those functions that best suit their business needs. A skilled support team is at customers’ disposal 24/7 via phone, e-mail or Skype.
How many spas do you supply? TAC has 1,200 customers in 54 countries.
Top clients La Mamounia; Como Hotels; Rocco Forte Hotels; Swissotel; Kempinski Hotels & Resorts; Grand Resort Bad Ragaz; Nivea Spa; Radisson; Palace Gstaad; The Dolder Grand; Aspria; and Richmond Nua Wellness-Spa Sapanca.
Where in the world? 54 countries, including the USA, Germany, Austria, Switzerland, Mexico, Hong Kong, Morocco, Qatar and the Dominican Republic.
Trade shows MEET THE TOP, Spain; ITB Berlin; FIBO, Germany; SPA DAYS, Sweden; SPATEC, Spain; SPACAMP, Austria; Fitness Expo, Switzerland.
Who’s who? Thomas Roessler, managing director; Guenther Poellabauer, managing director; Gernot Tobisch, director of operations.
What the clients say “Reservation Assistant helps us manage our resources efficiently and react flexibly to the needs of our guests.” Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca SPA BUSINESS HANDBOOK 2017 – 2018 261
T E R R E S - DA F R I Q U E .CO M
S U P E R FO O D FO R YO U R S K I N , S U P E R FO O D FO R YO U R SOUL
COMPANY PROFILES
Terres D’Afrique Dunkeld Court, 16 North Road Dunkeld, Johannesburg 2196, South Africa
Tel: +27 11 268 24 43 Email: info@terres-dafrique.com Skype name: terres.afrique Twitter: @TdAfrique Facebook: www.facebook.com/TerresDAfrique/
Stephan Helary, chief executive and co-founder SPA
www.terres-dafrique.com
Background Created by Dr Stephan Helary, Terres d’Afrique is a Johannesburg-based company that focuses on luxury skin and body care products created from sustainable botanicals.
Main products and services Inspired by African ethnobotany, we aim to preserve and share traditional knowledge. We conceptualise and create opulent wellness experiences to delight and inspire discerning travelers. We are proud to work with some of the world’s top hotel groups who offer our bespoke signature treatments and products. All Terres d’Afrique products are created using sustainably sourced botanical ingredients. Each product aims to harness Africa’s legendary botanical heritage, backed by thoroughly researched scientific formulations. Our spa treatments can be experienced at the Four Seasons Hotel Dubai International Financial Centre, amongst other hotels. Beyond our bespoke spa concepts, we are also relaunching our popular amenity range. We have also collaborated with African tea masters YSWARA to products a range of indulgent teas - a project we are particularly proud of.
cultural heritage into the creation of unique wellness experiences. Our state of the art organic formulations, rich in omegas and powerful antioxidants, help restructure and regenerate the skin. Our treatments are as original as they are effective in achieving wellness, making use of signature tools made of wood and crystals. Our training aims to empower therapists, teaching them new techniques and elevating them on a spiritual level. The brand focuses on individualisation. This ensures that every guest has the best experience possible creating a sense of place. Our marketing support includes videos of bespoke signature treatments we develop, which we make available to our clients.
Top clients Four Seasons Resort Mauritius at Anahita; Four Season The Westcliff Johannesburg; Four Seasons Dubai International Financial Centre; Six Senses Zil Pasyon in the Seychelles; The Silo Hotel, Cape Town.
Where in the world Africa, Middle East and Europe.
USPs
Future plans
We think of ourselves as a luxury experiential brand, bringing Africa’s natural and
Relaunching of the amenity range with the creation of a luxury ceramic bottle to meet
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the sustainability requirements of our clients. Expanding our distribution to France, Belgium and Luxembourg.
Trade shows Spatec, Abu Dhabi.
Who’s who Stephan Helary, CEO and co-founder; Greg Cameron, creative director; Almari Venter, brand custodian and head trainer.
What the clients say “From the creative genuineness to the hand crafted products to the training and support dimension that Stephan and his team offer, Terres D’Afrique is a product line that is one to watch. The philosophy of this brand and the genuine love for each product, each client and each guest is energetically special.” Elizabeth Regan Director of spa & recreation Viceroy Palm Jumeirah Dubai “Discovering Terres d’Afrique products and its unique ingredients is a journey on its own. Attractive unisex packaging and travel-friendly sizes made them instant bestsellers at Six Senses Spa.” Gabriela Zoltakova Spa & wellness manager Six Senses Zil Pasyon, Seychelles SPA BUSINESS HANDBOOK 2017 – 2018 263
MENU
As a real partner, THALION is commited to your success: 1. create cutting-edge cosmetics from the sea 2. combine exclusive techniques with authentic formulas 3. develop patented exclusive active ingredients THALION laboratories - France - +33 2 98 04 59 69 - www.thalion.com www.thalion.com
COMPANY PROFILES
THALION Laboratories Prat Menan, Plouguerneau, Brittany 29880 France
Tel: +33 (0)2 98 04 59 69 Fax: +33 (0)2 98 04 55 15 Email: contact@thalion.com www.thalion.com
Background For more than 25 years, THALION Laboratories has developed its unique expertise of being a harvester-producer. The family-owned company is managed by CEO André Prigent, known for his knowledge in the beauty and professional cosmetics sector.
Main products and services THALION offers face, body, men and thalasso products and protocols, together with a full range of spa and retail products, including THALISENS, an innovative spa ritual concept. THALION is based in Brittany, France, by the Iroise Sea, which is known as the best harvesting location for seaweed. The company benefits from unique know-how: THALION Laboratories controls the whole process, from the harvesting of the raw materials to the production of the finished products. THALION selects the richest seaweeds and preserves their original qualities to develop highly efficient treatments, which offer some of the best price/ quality ratios on the market. As a pioneer in marine cosmetics field, the company commits to create new concepts, constantly looks for new active ingredients and creates all new treatment experiences. Dealing with THALION means having a partner working alongside you, providing a
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André Prigent, CEO
complete solution with excellent results for the client and optimum revenue for the spa.
Additional products THALION is committed to its partners’ success. The company’s sales managers and trainers work closely with partners and also organise meetings during the year to explore and implement new ways of growing business. The company also offers guaranteed training on protocols and products and sales-oriented sessions to boost development. THALION also helps with the commercial and marketing side of spas. The aim is to offer a wide range of sales tools for agents and their clients. THALION also provides busy beauticians with a turnkey service website supporting them in communicating on the internet. In addition, THALION offers spas the opportunity to create treatment menus which include a range of tailor-made rituals.
How many spas do you supply? Products are distributed in 51 countries worldwide; the strongest markets are France, Russia, Japan, Saudi Arabia and Europe.
Top clients Radisson Blu Thermes Marins de Cannes, France; Aldemar Hotels & Spa, Greece; Mardan Palace, Turkey; Mövenpick Hotel
Riyadh, Saudi Arabia; Sheraton Tunis Hotel, Tunisia; Kempinski Hotel Adriatic, Croatia and Boscolo Exedra Roma, Italy
Future plans Proposing cutting-edge cosmetics from the sea, THALION introduced Ocean Secrets. This extraordinary anti-ageing retail range combines precious materials and three patented active ingredients. During the professional facial, as true technological innovation, precious marine pearls are delicately applied to the skin – with tailor-made specific techniques – to deliver their benefits deep within each wrinkle. Being on the lookout of new trends, THALION also introduced a revolutionary liquid care, genuine biomimetic mineral recharge. This powerful shot of energy & hydration is a real “thalassotherapy for face”. It combines the texture of a lotion, the strengths of a serum and the comfort of a cream.
Trade shows Spatec (Spain), Beauty World (Dubai) and Cosmoprof (Hong Kong), and major trade fairs all over the world.
Who’s who? Ulla-Pia Dyrlund-Lagadec, sales director Rodolphe Gagnepain, export manager SPA BUSINESS HANDBOOK 2017 – 2018 265
All things spa.
Spa Development
Product & Supplies
1.800.558.5571
l
Retail
Advanced Education
www.UniversalCompanies.com
COMPANY PROFILES
Universal Companies 18260 Oak Park Drive, Abingdon, VA 24210 USA
Tel: +1 (0)800 558 5571 Fax: +1 (0)800 237 7199 Email: info@universalcompanies.com Twitter: @universalcos LinkedIn: www.linkedin.com/company/universal-companies Facebook: www.facebook.com/universalcompaniesinc www.universalcompanies.com
®
Background Universal Companies has served the spa industry since Marti Morenings and her father, Dr. G.H. Morenings, founded it in 1982 as Universal Health Products. In 1999, the company expanded its offerings and became Universal Companies, providing spa professionals with a one-source spa solution. In 2015, with customers’ needs in mind, the company opened the Wellness and Beauty Learning Center in Torrance, California to provide advanced education and training to industry professionals. Also, that same year, with the acquisition of A la Mode and SpaEquip, Universal Companies yet again expanded its offerings gaining a retail division and robust equipment partner.
Main products and services Universal Companies is a leading international distributor of products, equipment, retail, and supplies to spas, skincare professionals, and resort and destination properties. In addition, advanced education, CEUs, and training are core components of the Universal service offering.
USPs Universal Companies’ mission has always been to deliver innovative spa solutions and excellent customer service to maximise
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Brenda Elliot, CEO and Marti Morenings, founder
growing our proprietary brands, supplies, business accounts, and advanced education. Plans for a new west coast distribution location are now well underway, and the launch of a new and improved ecommerce website is coming soon.
How many spas do you supply? Universal provides advanced education at its Wellness & Beauty Learning Center
our customers’ success. With more than 35 years of success, Universal helps clients build business and grow revenue. It also strives to give back through wellness, community, and sustainability initiatives. In June 2017, spa professionals dedicated their time at a spring formal dance for those with special needs and their guests. Offering makeovers and spa treatments to those who otherwise might be unable to get to experience such things, it was the highlight of the year for employees. The company also works with customers to implement green practices and encourage vendors to apply high environmental standards to their own products and processes.
Future plans Universal Companies will continue to provide an excellent customer experience through
Universal Companies is the leading single-source supplier to more than 30,000 spa professionals in 47 countries.
Top clients Viceroy Maldives, The Maldives; Loma de Vida Spa & Wellness/La Cantera Resort & Spa, San Antonio, Texas; Sugar Beach Viceroy Resort, St. Lucia; Canyon Ranch Spa Club/Venetian, Las Vegas.
Who’s who? Brenda Elliott, CEO; Barrett Cooke, VP finance; Karen Short, SVP sales and marketing; Manuel Lopez, SVP operations.
What the clients say “Universal is a wonderful company. It will go the extra mile for you and help with your business in anyway it can. “It will help you succeed and provide you with all you need to achieve your dreams.” Tina Mays, Universal Companies customer SPA BUSINESS HANDBOOK 2017 – 2018 267
PROFOUND POWERS OF H E A L I N G & R E S T O R AT I O N S E AW E E D T R E AT M E N T S | W E L L B E I N G | O R G A N I C S K I N C A R E For over 10 years, VOYA has set the bar for results- driven, certified organic skincare, worldwide. VOYA is the original seaweed skincare brand that specialises uniquely in using hand -picked wild Irish seaweeed to improve your health, skin and beauty. Available exclusively at luxury spas worldwide.
We offer: •
Flexible and Bespoke Treatment Menu
•
Marketing and PR Support
•
Business Development Courses
•
Outstanding On-Site Training
•
Hotel Amenities
To become a VOYA partner or for more information: Call +353(0)71 61 1872 Email
sales@voya.ie
www.voya.ie
COMPANY PROFILES
VOYA Unit 2, IDA Cluster, Finisklin Business Park, Sligo Ireland
Tel: +353 719161872 Fax: +353 719150007 Email: sales@voya.ie Twitter: @VOYAbeauty LinkedIn: voya-organic-beauty Facebook: VOYAorganicbeauty www.voya.ie
Background Founded on a 300-year old tradition and officially launched in 2006, VOYA is run by husband and wife duo Mark and Kira Walton, who are proud to have produced the world’s first range of certified organic, seaweed-based skincare products.
Main products and services All VOYA’s retail and professional skincare products contain extracts from wild seaweed which is sustainably hand-harvested by the Walton family on the west coast of Ireland. More than 100 skincare products combine the therapeutic properties of seaweed and contain a minimum of 70 per cent organic ingredients, specially chosen to complement the natural properties of seaweed. VOYA’s offering to clients includes retail and professional products, exclusive seaweed spa treatments and a full range of hotel bedroom and on-board flight amenities.
Kira and Mark Walton
VOYA’s training programme includes staff retail training, certified professional treatment training and refresher courses when necessary. VOYA, is the first spa product house worldwide to receive the ‘Wellness for Cancer’ accreditation. Each VOYA Brand team trainer has completed their ‘Train the Trainer’ programme, which has equipped them with the knowledge, practical experience and confidence needed to perform these valuable treatments.
USPs Licensed by the Soil Association, VOYA is a Certified Organic Spa offering unique, innovative treatments and product development. VOYA has a certified halal treatment and product range; authentic history in holistic wellbeing and a 300 year-old harvesting tradition. VOYA has strategically worked with reputable partners globally, ensuring brand integrity and protection from dilution.
Additional services
How many spas do you supply?
Therapists are provided with training on a variety of treatments, as VOYA specialises in creating a unique spa experience using seaweed products. VOYA takes pride in supporting clients by offering bespoke staff incentive schemes, promotional events, marketing support and corporate gifting.
VOYA has more than 290 accounts and distributes to 37 countries across Europe, USA, the Middle East and the far east.
www.spahandbook.com
Top clients Jumeirah (Burj Al-Arab); Ritz Carlton; Mandarin Oriental; Woodhouse Day Spas;
Four Seasons (Baku); Queen Mary II; Canyon Ranch; St. Regis Hotels and Resorts; Grand Hyatt, Emirates Airlines.
Future plans In 2016 VOYA launched the last of its skin-specific solution facial ranges (sensitive or normal skin types) which are out now. This year has seen the introduction of a new tranquil range including a luxury sugar scrub. Autumn 2017 will see a launch of a new range of scented candles and two facial kits.
Who’s who? Mark Walton, MD and co-founder Kira WaIton, creative director and co-founder Emma Roberts, head of sales and business development.
What the clients say “As a proud stockiest of VOYA Organic Beauty, the Spa at Galgorm’s approach to delivering world class spa treatments is truly enhanced by VOYA’s five-star luxury treatment offering. “Unrivalled training expertise, deeply therapeutic seaweed treatments and certified organic products combined makes working with this brand an unparalleled trustworthy and pleasurable experience.” Louise Nicholl, spa revenue manager Galgorm Resort and Spa, UK SPA BUSINESS HANDBOOK 2017 – 2018 269
R
Make it easy, TO FIND YOUR SPA WORLDWIDE
Simply the world widest gateway that allows your SPA to have the greatest visibility online. We connect your structure to your guests in just one click. Over 3000 SPA have chosen to be present in the portal YouSPA.
ARE YOU IN?
SIMPLE
CHEAP
EFFECTIVE
PROFITABLE INNOVATIVE
Find us on: youspa.eu - business.youspa.eu - partners.youspa.eu - youspa.eu/en/app
COMPANY PROFILES
YouSPA s.r.l. Strada Gherbella 294/b, Modena, MO 41126 Italy
Email for Spa: support@youspa.eu Email for Spa Guests: info@youspa.eu Facebook: www.facebook.com/youspa.eu Twitter: @youspaeu LinkedIn: www.linkedin.com/youspa.eu Instagram: www.instagram.com/youspa.eu
R
Régis Boudon-Doris, founder & CEO
www.youspa.eu / business.youspa.eu / partners.youspa.eu
Background Conceived by spa industry specialist Régis Boudon-Doris in 2014, YouSPA is the first worldwide spa social platform that connects spas with spa guests from across the globe in just one click. With a collection of spas in categories such as luxury, hotel, resort, wellness, medical, and day spas, along with rich digital content and detailed search parameters, potential spa guests easily find spas, book services, and purchase gift certificates through one click on the YouSPA website or APP. Spas join YouSPA for free and have access to business services and a network of industry experts to increase bookings, revenue, and profit. The concept was created with the intention of bringing a unique worldwide wellness technology to the market as a way to make it simple for guests to find and book spa services while providing an opportunity for spas to increase revenue.
Main products and services YouSPA is the online social destination for spas around the world to connect with spa enthusiasts. Spas join YouSPA for free, complete a spa profile and may select optional memberships to gain visibility, connect with customers, enable booking of spa services, feature purchase of gift certificates, and
www.spahandbook.com
more. Spas gain insider access to business services to increase their profitability and client loyalty with exclusive opportunities.
USPs The mission of YouSPA is to become the destination for spa guests and spas around the world. To do this, we build our offer around five key pillars: ■ YouSPA Profile, giving spas full autonomy and control of features viewed by users ■ YouSPA Search Engine, giving potential customers more than 100 search parameters to choose the spa that best meets their needs ■ YouSPA Magazine, featuring spa and wellness articles for guests to gain insight and inspiration for health and wellbeing ■ YouSPA Review, which is the first worldwide spa social network for spa guests to review spa experiences, connect with spas, and engage with other spa enthusiasts ■ YouSPA App, which greatly improves the customer experience for smart phone and tablet users and enables spas to quickly fill their available appointments and promote last minute treatment offers Coming soon will be the sixth key pillar: YouSPA Booking, the first worldwide online spa reservation service, connected in real time with your spa booking software system!
Where in the world? With more than 3,000 spas in more than 50 countries and growing, YouSPA will continue worldwide market expansion along with the creation of YouSPA USA, with our American partners to launch in this strategic market.
Future plans Much of our focus will concentrate on introducing YouSPA to new markets, and for spas to connect with a YouSPA Manager in their part of the world – who understands their specific needs. Our innovative digital and social media strategies to promote spas will continue to ensure that consumers are fully engaged in all our social media and brand activity. With the current platform available in more than four languages, YouSPA plans to double the portal languages. Throughout the next year we will launch new services and features to continue our tech revolution for worldwide spas.
Who’s who? Europe Manager: Jean-François de Briac Asia Manager: Rita Bonucchi America Manager: Crystal Prescuitti Africa and Middle East Manager: Hubert de Nievre. Join us today! SPA BUSINESS HANDBOOK 2017 – 2018 271
COMPANY PROFILES
Zimmer MedizinSysteme GmbH Junkerstraße 9, Neu-Ulm, 89231 Germany
Tel: +49 (0)731 97 61-291 Fax: +49 (0)731 97 61-299 Email: export@zimmer.de Skype: rainer.bolsinger Facebook: www.facebook.com/icelab110/ www.zimmer.de
Rainer Bolsinger and Frank Brenner
Background With experience in technical medicine since 1969, Zimmer MedizinSysteme has become one of the leading European manufacturers for physiotherapy systems. Innovative cardiology, diagnostic, aesthetics products and software also enhance our product lines. Zimmer MedizinSysteme is the leading firm in cryo solutions, offering Cryo 6, Z-Lipo and Cold Sauna icelab -110 °C.
Main products and services The unique Cold Sauna icelab -110 °C is applied for up to three minutes whole body cryotherapy. The treatment can either be offered pure, combined in spa menu packages, within fitness, sports and leisure packages, and even be part of medical spa offers. Ultra-dry cold air causes a tickling stimulation all over the body’s skin, while warmth exchange takes place mainly via convection. You will be surprised how different it feels compared to a cold water immersion exchanging warmth via conduction. Z-Lipo and Z-Wave from our Aesthetic Division are used together to aid slimming, while Z-Wave can also be used to treat celulitis.
USPs For over 20 years not a single Cold Sauna icelab -110 °C has been reported faulty
www.spahandbook.com
Zimmer MedizinSysteme’s Cold Sauna icelab -110 °C
for technical reasons. Unique software for telemaintenance, best parts and state of the art product set-up assure the highest reliability. HRS supports your swimming pool heating. The payback of the initial investment for your cold sauna can be seen within the first few years, as operation costs are low. No nitrogen, liquid air or other gases are consumed. Z-Lipo works with three different applicator sizes of which two can be used at the same time. Cold and vacuum level can be adjusted for a optimal result. The combination with Z-Wave makes the treatment even more effective.
Top clients Chenot; Thermes Marins Monte Carlo;
Sparkling Hill Resort; Carlsbad Clinic of Carlsbad Plaza; Roland Garros; FC Bayern; FC Porto; FFR; Nad Al Sheba Club.
Where in the world? We work worldwide.
Future plans Continue to outperform the growth we have experienced in the past few years.
Who’s who? For Cold Sauna icelab -110 °C, sales manager icelab Division Rainer Bolsinger. For Z-Lipo and Z-Wave, sales manager Aesthetic Division Frank Brenner. SPA BUSINESS HANDBOOK 2017 – 2018 273
products & services
Edited by Lauren Heath-Jones laurenheathjones@leisuremedia.com
spa-kit.net The search engine for spa buyers For full company and contact details of any of the products, equipment and services featured here, please visit www.spa-kit.net
Elemis introduces new Life Elixirs range
Gharieni launches revolutionary massage table Gharieni has introduced the MLW Transform, a sofa that easily converts to a massage table, offering new possibilities for the spa industry. The MLW Transform is heightadjustable and has an integrated heating system, movable headrest and a built-in battery. There are a number of upholstery options available including custom designs. The couch can be used in situations that would normally require a portable bed – at the office, in a hotel suite, or even in a fitness area. KEYWORD: GHARIENI 274 SPA BUSINESS HANDBOOK 2017 – 2018
Elemis Life Elixirs are a range of bath and shower oils, perfume rollers and scented candles, available in five aromatics. They’re designed to complement the brand’s skincare lines in a holistic way, providing long-lasting and multilayered scents. Life Elixirs use blends of essential oils designed to target a specific need, and are available in Calm, Clarity, Fortitude, Embrace and Sleep. KEYWORD: ELEMIS
Phytomer addresses menopause concerns Phytomer has launched the Resubstance Skin Resilience Rich Cream, a dual-action cream formulated to treat common skin concerns caused by a deficit of lipids in the skin following menopause. It contains concentrated brown algae and marine-origin corneogel, ingredients designed to target each layer of the skin for a re-cushioning effect. KEYWORD: PHYTOMER
www.spahandbook.com
spa-kit.net product round-up
Astara masks a hit with millennial audience Astara Skin Care’s collection of face masks has proven popular with ‘selfie-obsessed’ millennial consumers. The six-piece collection consists of the Activated Sea Mineral mask, the Blue Flame Purification mask, the Golden Flame Hydration mask, the Green Papaya Nutrient mask, the Nourishing Vitamin mask and the Violet Flame Enzyme mask.
The masks have vibrant pigments made from natural ingredients, and are a hit with the selfie generation due to the ‘multi-masking’ trend and its appeal on social media. Multi-masking uses different masks – and therefore different pigments – on different parts of the face, creating a colourful collage. KEYWORD: ASTARA
Haslauer concept combines wellness and extreme snow
Clarins launches Youth Synergy treatment
Haslauer’s SnowBliss is a snowfall shower designed to bring the ‘power of nature’ into the spa experience. A fully customisable sensory experience that can be integrated into any wellness area, it lets guests choose between two settings: snowfall and snowstorm. Snowfall features a gentle sprinkling of snow, while snowstorm boasts thunder, lightning, and swirling snowflakes.
Clarins has debuted its newest innovation, Youth Synergy, which combines traditional methods with technology, creating personalised beauty regimes designed to help renew cells, plump the skin, drain toxins and puffiness and restore skin elasticity. The My Blend Youth Synergy Facial begins with a lifestyle consultation, followed by a skin diagnosis and a customised blend of moisturisers and boosters.
KEYWORD: HASLAUER
KEYWORD: CLARINS
Lemi and Camylle collaborate on new aromatherapy table Lemi has partnered with scent experts Camylle to create an aromatherapy table. Designed to provide a ‘wow’ experience, the table incorporates the latest scent technology by Camylle – the Perles de Parfum – which are set inside a diffuser within the table. The experience can be customised for the client to be energising, relaxing or detoxifying. KEYWORD: LEMI
www.spahandbook.com
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products & services Architect Robert Henry designs furniture for TouchAmerica Architect Robert Henry has partnered with TouchAmerica for the Robert Henry Design by TouchAmerica, a collection of convertible, portable spa furniture and equipment. Henry designed three core pieces: the Masquerade, a hospitality day bed/massage table; the Concierge, a roaming spa cart; and Zero-G, a lightweight zero-gravity lounger that features stretch bands to evenly distribute weight. KEYWORD: TOUCHAMERICA
TAC launches Sense
New teas, tinctures and honeys from Naturopathica
Spa software firm The Assistant Company (TAC) has created Sense, a mobile spa management app to be used with handheld devices. Developed with a responsive design, touch-optimised operation, intuitive features and clear presentation, Sense lets spa managers carry out key tasks – including booking and scheduling – while they’re on the go.
Naturopathica has introduced 13 teas, tinctures and fortified honeys, the first time the company has ventured into ingestibles. Remedy Teas include Muscle & Joint Tea, Skin Tea, Stress Tea and Vitality Tea. The honeys are made from raw, organic wildflower honey sourced in upstate New York, and tinctures are concentrated liquid herbal extracts.
KEYWORD: TAC
KEYWORD: NATUROPATHICA
Chico Shigeta creates new treatment for Decléor Decléor has debuted Facial Pilates, a new facial massage technique that claims to visibly lift, remodel and re-densify the skin. Created by Decléor massage development specialist Chico Shigeta, Facial Pilates is designed to stimulate the core muscles in the face and claims to deliver exceptional results. The facial uses movements inspired by Pilates and features four types of facial 276 SPA BUSINESS HANDBOOK 2017 – 2018
massage. It starts with a ‘warm-up,’ where pressure is applied to the face to warm the skin, increase circulation and prompt drainage. The face is then given a ‘workout,’ where the core muscles are stretched to redefine facial contours and firm the skin. The ritual uses Decléor’s OrExcellence skincare range, including the Energy Youth Concentrate Mask. KEYWORD: DECLÉOR
www.spahandbook.com
spa-kit.net product round-up Comfort Zone launches the Tranquillity Pro-Sleep Massage ComfortZone’s Pro-Sleep Massage combines touch, sound and aromatherapy and is based on advanced studies on stress and sleep. The Pro-Sleep Massage acts on the recently discovered C-tactile skin fibres. Activated through gentle touch, these fibres are directly connected to the area of the brain that generates feelings of wellbeing. KEYWORD: COMFORT ZONE
Comphy extends offering with luxury throws Comphy has debuted a luxury range of knitted throws for spas, which are made from an anti-bacterial, stain-resistant fabric designed to not pill, shrink or lose its shape. Comphy has also launched a range of towels, made from organic cotton and bamboo, and made up of five mini collections: Bamboo, Essential, Simply Organic, Serenity and Opulent.
Orly collaborates with MuslimGirl for new collection
Marine skincare brand Thalion has released the Mineral Booster, a new liquid care facial treatment, designed to provide a ‘shot of marine energy’ to the skin, for a smooth, plumped and radiant complexion. The booster is formulated with active water along with trace mineral elements that are designed to moisturise and re-energise fatigued skin.
Orly has partnered with MuslimGirl to create an exclusive collection of halal-certified nail polishes, using 100 per cent halal ingredients. The nail polishes feature Orly’s Breathable formula, that is permeable to water and oxygen, and allows nails to breathe. Practicing Muslim women have previously had to avoid wearing nail polish as it creates a barrier, which causes issues during wudu, an Islamic purification ritual where parts of the body, including the hands and nails, are cleansed with sacred water before prayer. The breathable formula allows water to pass through the layer of polish, making it less of a barrier to wudu. The capsule collection features five coloured polishes, in nude, berry, red, rose-gold and white.
KEYWORD: THALION
KEYWORD: ORLY
KEYWORD: COMPHY
Thalion’s Mineral Booster has ‘shot of marine energy’
www.spahandbook.com
SPA BUSINESS HANDBOOK 2017 – 2018 277
products & services Customise with Oakworks Oakworks has launched the Master’s Collection, a range of massage tables designed to offer stylish and functional solutions for spa operators. Each table is compatible with the Studio by Oakworks Spa, an interactive online tool that lets clients create their own massage tables – choosing from thousands of styles, materials, finishes and features to complement a range of decor. KEYWORD: OAKWORKS
Dornbracht debuts LifeSpa shower concept Dornbracht has launched a modular water treatment concept, the LifeSpa, which is designed to integrate adaptable ‘health-enhancing’ water applications into bathrooms. It includes the Aquapressure vertical shower and WaterFan and WaterCurve jets. Treatments with the LifeSpa include affusions, horizontal showers and water massages.
Sothys’ La Creme 128 As part of its 70th birthday celebrations, Sothys launched La Crème 128 Secrets de Sothys premium cream, supported by a two-and-a-half hour, 11-stage face and body treatment. The cream is formulated with stem cells from the Bernard Mas Sothys Rose. “We hope to provide spas with unique products and offers that will make them stand out and be unique as well,” says chief executive Christian Mas. “This treatment is state-of-the-art, with instant results in terms of anti-ageing.” Sothys will limit the distribution of La Crème 128, only making it available in selected spas. KEYWORD: SOTHYS 278 SPA BUSINESS HANDBOOK 2017 – 2018
KEYWORD: DORNBRACHT
Eastern Vibration unveils new launches Eastern Vibration has added a range of Ocean Drums designed to be used in sound therapy. Created by a Nepalese percussionist, the drums are made from goatskin and feature a double-sided frame and small steel pellets that simulate the sound of the ocean. The company also added an Ayr Kasa massage tool for the face and body. KEYBOARD: EASTERN VIBRATION
www.spahandbook.com
spa-kit.net product round-up Anne Semonin Precious Pearl facial lifts and firms
Starpool debuts flotation bed and meditation app
French beauty brand Anne Semonin has launched the Precious Pearl Ultra Lift facial, an 85-minute, multi-step facial designed to promote radiance. The facial combines Anne Semonin products, including the Precious Pearl Youth Radiance Elixir, with a lifting massage and drainage technique to firm the skin and reduce puffiness.
Italian wellness consultancy Starpool has launched a new multi-platform solution that combines wellness, technology and neuroscience. Zerobody is a dry flotation bed designed to give the user a feeling of weightlessness without the use of water, and is supplied with Nu Rélax, an app created in collaboration with brain wellness consultancy Neocognita that features six guided meditation paths for total relaxation.
KEYWORD: ANNE SEMONIN
Siminetti creates sustainable mother-of-pearl mosaic tiles
KEYWORD: STARPOOL
UK-based luxury tile company Siminetti has supplied the W Hotel and Residences in Dubai with 500 sq m (1640 sq ft) of its Anthracite mother-of-pearl mosaic tiles. The tiles are derived from eco-friendly, sustainable sources and are sealed with resin, making them suitable for both indoor and outdoor use. They can also be used as either wall or floor surfaces. KEYWORD: SIMINETTI
Precious ingredients star in AMRA men’s range Luxury skincare brand AMRA has launched AMRA for Men, a line of high-performance skincare products for men. The products are formulated with precious ingredients, including platinum, volcanic rock and meteorite powder, designed to deliver youthful and radiant skin. The range also features Celluactiv8, designed to regenerate the skin. KEYWORD: AMRA SKINCARE
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CONTACT BOOK
Contact Book This section shows the basic contact details for global spa equipment, product and service suppliers while full company details can be found online at www.spa-kit.net. For a breakdown of particular pieces of equipment, products and services that these companies provide please turn to our Product Selector on p323. The Product Selector outlines products and services by types and categories 1Life
AB Concept Ltd
Academie Scientifique de Beaute
Tel: +44 1480 484 260 Email: businessdevelopmentgroup@1life.co.uk
Tel: +852 2525 2428
Tel: +1 713 688 5900 Email: info@academiescientifique.com
www.1life.co.uk
3d Leisure Tel: +44 1252 732 220 Email: info@3dleisure.com
www.3dleisure.com
www.abconcept.net
www.skinacademie.com
Abacus Manufacturing Group Tel: +44 845 8 50 50 40 Email: sales@abacusdirect.co.uk
www.abacusdirectlimited.com
Acutonics Tel: +1 575 587 2689 Email: info@acutonics.com
www.acutonics.com
Abbajay & Associates Tel: +1 202 607 4575 Email: sabbajay@hotmail.com
Adache Group Architects Inc
www.360spasolutions.com
Abbey Furnishings
www.adache.com
4SeasonsSpa
Tel: +44 1242 673 555 Email: ray@abbey-furnishings.co.uk
Adidas Ag
www.abbey-furnishings.co.uk
Tel: +49 9132 840
360° Spa Solutions Tel: +852 2526 5552 Email: info@360spasolutions.com
Tel: +31 20 528 6656 Email: info@4seasonsspa.com
www.4seasonsspa.com
Absolo Fitness Inc
5 Spa Consulting LLC
Tel: +1 877 422 7656 Email: joe@absolo.com
Email: info@5spaconsulting.com
www.absolo.com
www.5spaconsulting.com
90210 Organics Tel: +1 661 877 1327 Email: sales@90210organics.com
Absolute Aromas Tel: +44 1420 540 400 Email: relax@absolute-aromas.com
Tel: +44 1945 476 973 Email: web@abaudiovisual.co.uk
www.adidas-group.com
ADM Leisure Wear Tel: +44 1942 498 120 Email: matt@admdirect.co.uk
www.admdirect.co.uk
ADN Informatique Tel: +33 4 79 72 96 26
www.absolute-aromas.com
www.adn-informatique.com
Absolute Design
Advanced Esthetics Solutions
Tel: +44 1326 316 372 Email: mark@absolutedesign.co.uk
Tel: +44 29 2023 1228 Email: info@advancedestheticssolutions.co.uk
www.90210organics.com
AB Audio Visual Ltd
Tel: +1 954 525 8133 Email: info@adache.com
www.absolutedesign.co.uk
www.advancedestheticssolutions.co.uk
www.abaudiovisual.co.uk
280 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Aedas Architects
Ahava
Allure Africa
Tel: +44 20 7837 9789 Email: london@aedas.com
Tel: +972 3557 1111 Email: gmail@ahava.co.il
Tel: +233 302 782 651 Email: info@allureafrica.com
www.aedas.com
www.ahava.com
www.allureafrica.com
Aegean Master Spas
Airdri Ltd
Alma Lasers Ltd
Tel: +44 20 8959 1529 Email: sales@masterspas.com
Tel: +44 1865 882 330 Email: sales@airdri.com
Tel: +972 4 627 5357 Email: info@almalasers.com
www.aegeanspas.co.uk
www.airdri.com
www.almalasers.com
Aequum
Airex Ag
Alpha-H
Tel: +44 1522 532 220
Tel: +41 41 789 66 00
Tel: +61 7 55 294 866
www.aequum.com
www.bebalanced.net
www.alpha-h.com
AFLS&P
Airnergy AG
Alpienne
Tel: +44 20 7831 8877 Email: answers@aflsp.com
Tel: +49 22 42 93 30 0 Email: export@airnergy.com
Tel: +43 5412 64 128 Email: info@alpienne.at
www.aflsp.com
www.airnergy.com
www.alpienne.at
Africology
Akhassa
Alqvimia SL
Tel: +27 11 791 6890 Email: info@africology-sa.com
Tel: +1 323 462 8927 Email: info@akhassausa.com
Tel: +34 972 287 003 Email: mail@alqvimia.com
www.africology-sa.com
www.akhassausa.com
www.alqvimia.com
Agadir International LLC
AKRON
Altaeco
Tel: +1 201 261 3757 Email: info@agadirint.com
Tel: +44 1473 461 042 Email: sales@akronproducts.co.uk
Tel: +390 29025 1844
www.agadirint.com
www.akronproducts.co.uk
Agilysys (Europe) Limited
Alacer
Tel: +44 7967 338 810 Email: info@agilysys.com
Tel: +44 1354 692 677 Email: info@alacer.co.uk
www.agilysys.com/hospitality
www.alacer.co.uk
Agnes Bourgeon
Alban Muller International
www.agnesbourgeon.com
Tel: +33 1 48 08 81 00
Tel: +44 1462 707 600 Email: info@altro.com
www.albanmuller.com
www.altro.com
Alchimie Forever LLC
Amala Inc
Tel: +1 202 530 3930 Email: customerservice@alchimie-forever.com
Email: info@amalabeauty.com Tel: +1 877 262 5208
www.alchimie-forever.com
www.amalabeauty.com
Agoy Ltd Tel: +44 845 345 7335 Email: hello@agoy.com
www.agoy.co.uk
www.spahandbook.com
www.altaeco.com
Alterna Tel: +1 888 425 8376 Email: admin@alternahaircare.com
www.alternahaircare.com
Altro Ltd
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CONTACT BOOK Amber Products Co
Anne Semonin
Architrave Design & Planning Co Ltd
Tel: +1 724 695 1882 Email: education@amberproducts.com
Tel: +33 1 47 05 09 50 Email: info@annesemonin.com
Tel: +66 7632 4366
www.amberproducts.com
www.annesemonin.com
Amer Sports UK & Ireland Ltd
Apavisa Porcelanico SL
Tel: +44 1294 316 200
Tel: +34 964 701 120
Tel: +44 20 8788 7080 Email: shula@arkskincare.com
www.amersports.com
www.apavisa.com
www.arkskincare.com
Amrit Organic
Apot.Care
Armacell UK Ltd
Tel: +1 847 823 1727 Email: info@redcherrygroup.com
www.apotcare.com
Tel: +44 161 287 7100 Email: armasport@armacell.com
www.redcherrygroup.com
Aqae
Anakiri BioEnergetic Skin Care
Tel: +390 85 46 85 733 Email: export@aqae.eu
Tel: +1 800 545 7302 Email: info@anakiri.com
www.aqae.eu
www.anakiri.com
Aquademy
Anapos
Tel: +390 30 891 3738 Email: info@aquademy.eu
Tel: +44 1942 226 539 Email: info@anapos.co.uk
www.aquademy.eu
www.banyantree.com
ARK
www.armacell.com
Armitage Shanks Tel: +44 1543 490 253 Email: arm-idealinfo@aseur.com
www.armitage-shanks.co.uk
Aroma Naturals Tel: +1 949 263 1400 Email: jeffrey@aromanaturals.com
www.anapos.co.uk
Aqualike
Andrew Morgan Collection
Tel: +33 6 20 03 02 98 Email: info@spa-aqualike.fr
AromaJet
www.spa-aqualike.fr
Email: info@aromajet.com
Tel: +1 914 668 9400 Email: cs@morgancollection.com
www.morgancollection.com
Aqualisa
The Angel of Water
Tel: +44 1959 560 010 Email: enquiries@aqualisa.co.uk
Tel: +1 512 707 8383
www.aqualisa.co.uk
www.angelofwater.com
Anhui Saunaking Co Ltd Tel: +86 551 6235 5467 Email: sales@chinasauna.com
www.chinasauna.com
Anna Lotan Ltd Tel: +972 4 626 4243 Email: info@annalotan.com
www.annalotan.com
282 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
Aquamental Spa Tel: +49 211 456001 Email: info@aquamentalspa.com
www.aquamentalspa.com
AR457 Tel: +33 5 56 43 56 43 Email: contact@ar457.com
www.ar457.com
www.aromanaturals.com
www.aromajet.com
Aromapothecary Tel: +1 570 270 2534 Email: info@aromapothecary.com
www.aromapothecary.com
Aromatherapy Associates Ltd Tel: +44 20 8569 7030 Email: info@aromatherapyassociates.com
www.aromatherapyassociates.com
Aromatica Tel: +358 10 548 3400 Email: info@aromatica.fi
www.aromatica.fi
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 AromaWorks
Atmosphére Diffusion
Avalon Couches
Tel: +44 118 948 7071 Email: stacey@aroma-works.com
Tel: +33 1 42 12 77 01 Email: contacts@atmospherediffusion.fr
Tel: +44 1264 364 646 Email: enquiries@avaloncouches.co.uk
www.aroma-works.com
www.atmospherediffusion.fr
www.avalon-couches.co.uk
Artdeco
Atmosphere Spa Design
Aveda
Tel: +44 151 421 1234 Email: info@artdeco.org.uk
Tel: +1 514 332 8941 Email: sam@atmospheredesign.com
Tel: +1 763 783 4000
www.artdeco.or.uk
www.atmospherespadesign.com
Asfour Guzy Architects
Asquith London
Tel: +1 212 334 9350 Email: info@asfourguzy.com
Tel: +44 20 7792 9414 Email: alice@asquithlondon.com
www.asfourguzy.com
www.asquithlondon.com
Asia Spa & Leisure Consulting ASLC
AtarNaive SRL
Tel: +44 7501 962 087 Email: rohun@aslc-leisure.com
Tel: +390 10 772 9038 Email: info@atarnaive.com
www.aslc-leisure.com
www.atarnaive.com
ASPA
Atelier Landauer Ltd
Tel: +351 219 498 215 Email: info@a-spa.com
Tel: +43 5243 5423 Email: office@atelier-landauer.com
www.a-spa.com
www.atelier-landauer.com
Babor GmbH & Co Kg
Aspen Resorts International
Athlegen Pty Ltd
Tel: +49 241 5296 0 Email: service@babor.de
Tel: +1 954 229 8308 Email: info@aspenresortsint.com
Tel: +61 2 9561 0111 Email: info@athlegen.com
www.aspenresortsinternational.com
www.athlegen.com.au
Balance Master UK Ltd
Aspen Spa Management
Attirance
Tel: +44 1293 787 075 Email: info@balancemaster.co.uk
Tel: +1 954 229 8353 Email: info@aspenspamanagement.com
Tel: +371 6768 6933 Email: diana.silaraja@attirance.com
www.aspenspamanagement.com
www.attirance.com
Balanced Body®
Atlam Design Worldwide
Australian Conservation Foundation
Tel: +1 916 388 2838 Email: info@pilates.com
Tel: +44 1926 400 068 Email: info@atlamdesignworldwide.com
Tel: +61 3 9345 1111 Email: membership@acfonline.org.au
www.atlamdesignworldwide.com
www.acfonline.org.au
www.aveda.com
A.W. Lake Wellness USA, LLC Tel: +1 424 345 4688 Email: info@awlakedesign.com
www.awlakedesign.com
Azurra Mosaics Tel: +44 845 090 8110 Email: info@mosaics.co.uk
www.mosaics.co.uk
B2Beauty Products Ltd Email: email@b2beautyproducts.com
www.b2beautyproducts.com
www.babor.com
www.balancemaster.co.uk
www.balancedbody.com
Balaton Spa Tel: +44 845 643 1065 Email: balatonspa@btinternet.com
www.balaton-spa.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 283
CONTACT BOOK Balineum
Be a Business Spa â&#x20AC;&#x201C; bbspa
Beauty of Life
Tel: +44 20 7431 9364 Email: orders@balineum.co.uk
Tel: +39 348 71 51 876 Email: info@beabusinessspa.com
Tel: +44 20 7195 1992 Email: jacob787@btinternet.com
www.balineum.co.uk
www.beabusinessspa.com
www.beautyoflife.net
Balnea GmbH & Co Kg
Be Bronze
BeautyLab
Tel: +49 86 64 98 45 0 Email: info@balnea.de
Tel: +1 707 546 6240 Email: ksuzr@sbcglobal.net
Tel: +44 844 247 1240 Email: info@beautylab.co.uk
www.balnea.de
www.shopbebronze.com
www.beautylab.co.uk
Bamford Ltd
Beau Bronz
BeautyPro Ltd
Tel: +44 20 7259 4900 Email: info@bamford.co.uk
Tel: +44 20 8788 7770 Email: info@beaubronz.co.uk
Tel: +44 1273 323 232
www.bamford.co.uk
www.beaubronz.co.uk
Baranova Monaco
Beautelle Therapy Equipment Ltd
Tel: +44 20 7352 4007
Tel: +377 97 98 04 66
Tel: +44 121 322 0920 Email: enquiry@beautelle.co.uk
www.beccacosmetics.com
www.baranovamonaco.com
www.beautypro.com
Becca (London) Ltd
www.beautelle.co.uk
Bellitas Ltd
Tel: +1 310 323 7315
Beauty Business Experts
Tel: +44 1543 416 611 Email: sales@bellitas.co.uk
www.barcouniforms.com
Tel: +44 7743 482 776 Email: hello@beautybusinessexperts.com
Barco Uniforms
Barielle Tel: +44 20 7363 0234 Email: orders@barielle.co.uk
www.barielle.co.uk
Barr + Wray Tel: +44 141 882 9991 Email: sales@barrandwray.com
www.barrandwray.com
BC Softwear Tel: +44 845 210 4000 Email: enquiries@bcsoftwear.co.uk
www.bcsoftwear.co.uk
BD Barcelona Design
www.beautybusinessexperts.com
Beauty Express Tel: +44 141 620 2805 Email: keyaccounts@beautyexpress.co.uk
www.beautyexpress.co.uk
Beauty Leaders LLC Tel: +971 2 676 4600 Email: info@beautyleaders.com
www.beautyleaders.com
Beauty Mill Tel: +61 4 8806 9806 Email: katie@beautymill.com.au
www.beautymill.com.au
www.bellitas.co.uk
BGA Corp www.bastiengonzalez.com
BHC International Ltd Tel: +44 1733 201 075 Email: sales@bhc-international.com
www.bhc-international.com
Bio Water Technology Tel: +44 7970 094 175 Email: jeremy@biowatertech.co.uk
www.biowatertech.co.uk
Biodroga Cosmetic GmbH Tel: +49 7221 68803
www.biodroga.com
Tel: +34 93 458 6909 Email: comercial@bdbarcelona.com
www.bdbarcelona.com
284 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
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JOIN ISPA TODAY EXPERIENCEISPA.COM
CONTACT BOOK Biola Organic Cosmetics Ltd
Blu Leisure Limited
Body Health
Tel: +36 20 211 9978 Email: info@biola-organics.com
Tel: +44 1908 582 525 Email: info@bluleisure.co.uk
Tel: +54 11 4740 9444 Email: info@bodyhealthgroup.com
www.biola-organics.com
www.bluleisure.co.uk
www.bodyhealthgroup.com
Biologique Recherche
Blu Spas Inc
Bonacina Vittorio design s.r.l.
Tel: +33 1 80 0483 40 Email: info@biologique-recherche.com
Tel: +1 406 862 2200 Email: info@bluspasinc.com
Tel: +390 31 699 800 Email: bonacina@bonacinavittorio.it
www.biologique-recherche.com
www.bluspasinc.com
www.bonacinavittorio.it
Biossentials Ltd
Blue Spa & Leisure Consultants Ltd
Bonasystems Europe Ltd
Tel: +603 2300 2909 Email: info@biossentials.com
Tel: +44 1225 334 544 Email: info@bsandl.com
Tel: +44 1442 927 100 Email: info@bonasystems.com
www.biossentials.com
www.bluespaandleisure.co.uk
www.bonasystems.com
Biosysco Inc
Boa Skin Care
Bond Recruitment
Email: b.martindale@biosysco.com
Tel: +1 908 832 2871 Email: infous@boaskincare.com
Tel: +44 121 702 0827 Email: jtreagus@bondrecruitment.com
www.boaskincare.com
www.bondrecruitment.com
Boca Terry
Book4time
Tel: +1 877 421 6001 Email: info@bocaterry.com
Tel: +1 905 752 2590 Email: info@book4time.com
www.bocaterry.com
www.book4time.com
Body Bistro
Booker
Tel: +1 310 859 8788 Email: customerservice@bodybistro.com
Tel: +1 866 966 9798 Email: sales@booker.com
www.bodybistro.com
www.booker.com
Body Coach
Boombang inc
Tel: +32 9 333 9000 Email: info@bodycoach.net
Tel: +1 310 558 5550 Email: comeandgetit@boombang.com
www.bodycoach.net
www.boombang.com
Body Control Pilates
Borghese Inc
Tel: +44 20 7636 8900 Email: info@bodycontrol.co.uk
Tel: +1 212 659 5318
www.biosysco.com
Biotone Tel: +1 619 582 0027 Email: sales@biotone.com
www.biotone.com
Biotropica LLC Tel: +1 724 312 2441 Email: info@biotropicabody.com
www.biotropicabody.com
Black & White Hospitality Tel: +44 1934 839 012 Email: nick@sanguine.com
www.sanguinehospitality.com
Blenheim Carpet Company Ltd Tel: +44 20 7823 6333 Email: info@blenheim-carpets.com
www.blenheim-carpets.com
Bliss Tel: +1 888 243 8825
www.blissworld.com
www.bodycontrol.co.uk
www.borghesecosmetics.com
Bose Ltd Tel: +44 870 741 4500 Email: uk_pro@bose.com
www.bose.co.uk/business_solutions
286 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Bossini SpA
Burtâ&#x20AC;&#x2122;s Bees
Laboratoires Camylle
Tel: +390 30 213 4211
Tel: +1 919 998 5200
www.bossini.it
www.burtsbees.com
Tel: +33 3 87 02 38 14 Email: contact@camylle.com
Botanicals Ltd
Buttercups Collection
Tel: +44 1664 464 005 Email: info@botanicals.co.uk
Tel: +353 1 2190 215 Email: info@buttercupsuniforms.com
www.botanicals.co.uk
www.buttercupsuniforms.com
Bradford Products LLC
BUZ Design Consultants Ltd
Tel: +1 910 791 2202 Email: info@bradfordproducts.com
Tel: +852 2899 2357 Email: jrofkind@buzdesign.biz
www.bradfordproducts.com
www.buzdesign.biz
Brennard Textiles Ltd
Cabiola
Tel: +44 161 761 5656 Email: info@brennardtextiles.co.uk
Tel: +33 1 48 78 00 00
The Carbon Trust
www.cabiola.com
Tel: +44 800 085 2005 Email: customercentre@carbontrust.co.uk
www.brennardtextiles.co.uk
Bretherton Therapy Products Tel: +44 1767 680 041 Email: info@bremed.co.uk
www.bremed.co.uk
Bristan Group
Caci International Tel: +44 20 8731 5676 Email: info@caci-international.co.uk
www.caci-international.co.uk
Caldera
Tel: +44 844 701 6273
Tel: +852 2543 4190 Email: contact@caldera-products.com
www.specifybristan.com
www.caldera-products.com
BSweden
California Tan
Tel: +46 474 23040 Email: info@bsweden.com
Email: cservice@caltan.com
www.bsweden.com
Buddha-bar Tel: +33 1 44 77 95 95
www.buddha-bar.com
Bursali Towels (UK) Ltd
Candle Impressions Tel: +1 905 940 8300 (ext 238) Email: gma@candleimpressions.net
www.spa.candleimpressions.net
Canfield Scientific Inc Tel: +1 973 276 0336 Email: info@canfieldsci.com
www.canfieldsci.com
www.carbontrust.co.uk
Cardio Infrared Technologies Tel: +1 801 558 9646 Email: wbailey@thebiofit.com
www.biofit.com
Caribbean Essentials Tel: +44 7852 723 030 Email: lindahall@caribbeanessentials.com
www.caribbeanessentials.com
www.californiatan.com
Carita International
Callegari SpA
Tel: +33 1 78 46 73 73 Email: info@carita.com
Tel: +390 521 273274
www.carita.com
www.callegari1930.com
Camellia's Tea House
Tel: +44 1443 844 011
Tel: +44 20 7734 9939 Email: info@camelliasteahouse.com
www.bursali.co.uk
www.camelliasteahouse.com
www.spahandbook.com
www.camylle.com
Carlton Beauty & Spa Ltd Tel: +44 1903 768 388 Email: info@thecarltongroup.co.uk
www.thecarltongroup.co.uk
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 287
CONTACT BOOK Carmenta srl
Charme dâ&#x20AC;&#x2122;Orient
Circadia by Dr. Pugliese
Tel: +390 49 943 0707 Email: info@carmentasrl.com
Tel: +33 1 60 37 84 67 Email: contact@charmedorient.com
Tel: +1 800 630 4710 Email: info@circadia.com
www.carmentasrl.com/en
www.charmedorient.com
www.circadia.com
Catalina Spas
Cheshire Wellness UK
Clap Tzu
Tel: +44 1980 611 555 Email: sales@catalinaspas.co.uk
Tel: +44 151 336 3417 Email: sales@cheshire-spas-pools.co.uk
Tel: +49 4731 87140 Email: info@claptzu.de
www.catalinaspas.co.uk
www.cheshirewellness.co.uk
www.claptzu.de
Caudalie
Chill Out Design Evolution
Clarins
Tel: +44 20 7498 8944 Email: spapartner@caudalie.com
Tel: +33 5 47 74 39 30 Email: infos@chillout-design.com
Tel: +33 1 56 60 63 72 Email: spa-activities@clarins.com
www.caudalie.com
www.chillout-design.com
www.clarins.com
Cent Degres
Christina
Clarisonic
www.centdegres.com
Tel: +972 3 752 4488 Email: christina@christina.co.il
Tel: +1 425 283 5700 Email: info@clarisonic.com
www.christina-cosmeceuticals.com
www.clarisonic.com
www.cat.org.uk
Christopher Drummond Beauty
Clear Water Revival Ltd
Champalimaud
Tel: +1 800 758 3239 Email: info@christopherdrummond.com
Tel: +44 117 923 2588 Email: kate@clear-water-revival.com
Tel: +1 212 807 8869 Email: info@chamaplimauddesign.com
www.christopherdrummond.com
www.clear-water-revival.com
www.champalimauddesign.com
Christy Towels
Clinogen Ltd
Changeland
Tel: +44 161 368 1961 Email: info@christy-towels.com
Tel: +44 845 225 2909 Email: enquiry@clinogen.com
Tel: +30 210 322 22 08
www.christy-towels.com
www.clinogen.com
Chromogenex Technologies Ltd
Clodagh
Tel: +44 1554 755 444 Email: sales@chromogenex.com
Tel: +1 212 780 5300 Email: info@clodagh.com
www.chromogenex.com
www.clodagh.com
Ciclotte
Closer Consulting Wessel & Matalla
Tel: +39 35 700011 Email: info@ciclotte.com
Tel: +49 541 99 98 98 52 Email: info@closer-consulting.de
www.ciclotte.com
www.closer-consulting.de
Centre for Alternative Technology Tel: +44 1654 705 950
www.changeland.com
Chantara Spa Tel: +603 2300 2909 Email: info@chantaraspa.com
www.chantaraspa.com
Chantecaille Tel: +1 877 673 7080 Email: customerservice@chantecaille.com
www.chantecaille.com
Cinq Mondes Tel: +33 1 78 09 59 42
www.cinqmondes.com
288 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 ClubCom UK
Concept Software Systems
Cor LLC
Tel: +44 1932 593 000 Email: sales@clubcom.co.uk
Tel: +351 289 351 200 Email: marketing@csscorporate.com
Tel: +1 617 440 5623 Email: info@corsilver.com
www.clubcom.co.uk
www.csscorporate.com
www.corsilver.com
CND (Creative Nail Design)
Concept2 Ltd
Core Essence
Tel: +1 760 599 2900
Tel: +44 115 945 5522 Email: sales@concept2.co.uk
Email: connect@coreessence.ca
www.cnd.com
Coco-Mat Tel: +30 210 6251 971 Email: info@coco-mat.com
www.coco-mat.com
Codelocks Tel: +44 1635 239 645 Email: sales@codelocks.co.uk www.codelocks.co.uk
www.concept2.co.uk
Conceptasia Tel: +852 3698 1031 Email: sng@conceptasia.net
www.conceptasia.net
Conscious Water Tel: +44 207 118 1533 Email: info@consciouswater.com
www.consciouswater.com
Collin Tel: +33 1 42 97 99 74 Email: contact@ici-paris.com
fr.collinparis.com
Consonni Tel: +390 31 706 393 Email: ctc@consonni.it
www.consonni.it
Comfort Zone Tel: +390 521 965 611 Email: contactcz@comfortzone.it
www.comfortzone.it
Continuum Footspas Tel: +1 262 754 4900 Email: info@continuumfootspas.com
www.salonpedicurespas.com
Comphy Co. Tel: +1 323 225 8234 Email: helpdesk@comphy.com
www.comphy.com
Contract Tile Consultants Tel: +44 161 941 4143 Email: info@ctc-tiles.co.uk
www.ctc-tiles.co.uk
Complete Pool Controls Tel: +44 1242 662 700 Email: sales@cpc-chemicals.co.uk
www.cpc-chemicals.co.uk
Coola Suncare Tel: +1 760 940 2125 Email: hello@coolasuncare.com
www.coolasuncare.com
www.coreessence.ca
Corporate Trends Tel: +44 114 251 3512 Email: sales@corporatetrends.co.uk
www.corporatetrends.co.uk
Cosmed SRL Tel: +390 6 931 5492 Email: info@cosmed.it
www.cosmed.it
Cosmetic Horizons Tel: +212 524 42 07 23 Email: info@cosmetic-horizons.com
www.cosmetic-horizons.com
Cosmopro Tel: +1 866 698 6580 Email: pevoniaca@pevonia.com
www.cosmopro.com
Courage + Khazaka Electronics Tel: +49 221 956 4990 Email: info@courage-khazaka.de
www.courage-khazaka.de
Coyuchi Inc Tel: +1 510 903 0407 Email: info@coyuchi.com
www.coyuchi.com
Concept Saphyr
Craftsman Lockers
Tel: +852 2358 1799 Email: info@concept-saphyr.com
Tel: +44 800 030 6082 Email: sales@cqlockers.co.uk
www.concept-saphyr.com
www.cqlockers.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 289
contact book BOOK CONTACT Creative Spa Concepts
Cybex International Inc
Darphin
Tel: +1 678 213 3080 Email: info@creativespaconcepts.com
Tel: +1 508 533 4300 Email: info@cybexintl.com
Tel: +33 1 47 03 17 77
www.creativespaconcepts.com
www.cybexintl.com
Crossfit Inc
Cynosure Inc
Email: customerservice@crossfit.com
Tel: +1 978 256 4200
Tel: +41 91 971 8234 Email: davide@macullo.com
www.crossfit.com
www.cynosure.com
www.macullo.com
Crown Sports Lockers
Daisy Global Ltd
Davines
Tel: +44 1803 555 885 Email: sales@crownsportslockers.co.uk
Tel: +44 20 3214 3175 Email: trade@daisyjewellery.com
Tel: +390 521 965 611
www.crownsportslockers.co.uk
www.daisyjewellery.com
Crystal Clear Skincare
Daisy Roots (UK) Ltd
Tel: +44 151 709 7227 Email: shop@crystalclear.co.uk
Tel: +44 1604 880 066 Email: sales@daisy-roots.com
www.crystalclear.co.uk
www.pilatesshoes.co.uk
CSHE Australia Pty Ltd
Dalesauna Ltd
www.deborahlippmann.com
Tel: +61 3 350 6898
Tel: +44 1423 798 630 Email: info@dalesauna.co.uk
Decléor
www.darphin.com
Davide Macullo Architetto
www.davines.com
DDF Skincare Tel: +1 800 818 9770
www.ddfskincare.com
Deborah Lippmann Tel: +1 212 675 2911
www.clinicalpro.com.au
www.dalesauna.co.uk
Tel: +33 1 78 46 73 73 Email: info@decleor.com
Tel: +1 201 796 4073
Daniel Aubry Studio
www.decleor.com
www.curesbyavance.com
Tel: +1 212 414 0014 Email: daniel1aubry@gmail.com
Deco Candles
Cures by Avance
Curry Spa Consulting LLC Tel: +1 707 933 0408 Email: lynncurry@comcast.net
www.curryspaconsulting.com
Custom Craftworks
www.aubryphoto.com
Tel: +20 2 227 64472 Email: info@decocandle.net.eg
Daniel Sandler Ltd
www.decocandles.net
Tel: +44 1923 845 370 Email: orders@danielsandler.com
Decotex Ltd
www.danielsandler.com
Tel: +44 7768 721 159 Email: glenn@decotex.co.uk
www.customcraftworks.com
Daniela Steiner
www.decotex.co.uk
C’watre
Tel: +390 471 840 153 Email: info@steinercosmetics.com
Dedon
Tel: +1 541 345 7212
Tel: +1 410 267 9636 Email: beauty@cwatre.com
www.steinercosmetics.com
Tel: +49 41 31 22 44 7 0 Email: office@dedon.de
www.cwatre.com
Daniele de Winter
www.dedon.de
Tel: +37 7999 99939
www.danieledewinter.com
290 spa businEss HanDbOOK 2017 – 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Deep Nature
Deserving Thyme Inc
Digital Right Brain
Tel: +33 7 89 22 13 84 Email: gwaeyaert@deepnature.fr
Tel: +1 604 683 7740 Email: info@deservingthyme.com
Tel: +1 631 524 5335 Email: info@salonpos.net
www.deepnature.fr
www.deservingthyme.com
www.salonpos.net
Delicious!
Design for Leisure Ltd
Domus
Tel: +86 138181 20392 Email: fresh@delicious-skin.com
Tel: +44 20 8144 7537 Email: uk@designforleisure.com
Tel: +44 20 84 81 9500 Email: service@domusgroup.com
www.delicious-skin.com
www.designforleisure.com
www.domustiles.co.uk
Denniston International Architects & Planners Ltd
Designworks Tiles
Aloys F Dornbracht GmbH & Co Kg
Tel: +44 1392 473 037 Email: info@designworkstiles.como
Tel: +49 2371 433 0 Email: mail@dornbrachtgroup.com
www.designworkstiles.com
www.dornbracht.com
Design Time Limited
DP Architects Pte Ltd
Tel: +1 310 900 4000
Tel: +44 845 023 0294 Email: adt@designtime.uk.com
Tel: +65 6338 3988 Email: dparchitects@dpa.com.sg
www.dermalogica.com
www.designtime.uk.com
www.dpa.com.sg
Dermaquest Skin Therapy
Di Vapor Ltd
Dr Bronner’s Magic Soaps
Tel: +1 510 489 8836 Email: education@dermaquestinc.com
Tel: +44 845 465 0800 Email: sales@divapor.com
Tel: +1 760 743 2211 Email: info@drbronner.com
www.dermaquestinc.com
www.divapor.com
www.drbronner.com
Dermasilk
Diamond Designs
Dr Burgener
Tel: +44 870 042 4232 Email: info@dermasilk.co.uk
Tel: +353 42 974 6333 Email: aisling@diamonddesigns.ie
Tel: +41 21 3290 305 Email: info@drburgener.ch
www.dermasilk.co.uk
www.diamonddesigns.ie
www.drburgener.com
Dermatude
Dibi Milano
Dr Hauschka
Tel: +31 49 55 47 409 Email: export@dermatude.com
www.dibimilano.it
Tel: +49 7164 930 317 Email: info@wala.de
Tel: +603 2031 3418 Email: denniston@denniston.com.my
www.denniston.com.my
Dermalogica
www.dermatude.com
Didier Lefort Architectes Associes
Dermotechnology
Tel: +33 1 46 20 25 55 Email: contact@dl2a.fr
Dragonfly Teas
www.dl2a.fr
www.dragonfly-teas.com
Digital Ceramic Systems Ltd
Dröm UK Ltd
Tel: +44 1782 512 843 Email: info@digitalceramics.com
Tel: +44 1932 355 655 Email: info@dromuk.com
www.digitalceramics.com
www.dromuk.com
Tel: +33 6 60 11 54 64 Email: info@dermotechnology.com
www.dermotechnology.com
www.spahandbook.com
www.wala.de
spa businEss HanDbOOK 2017 – 2018 291
CONTACT BOOK DRV Phytolab
Eastward Ltd
EF Consulting
Tel: +34 91 847 39 93 Email: info@drvsa.com
Tel: +44 1284 830 863 Email: info@eastward.co.uk
Tel: +44 20 7122 4910
www.drvsa.com
www.eastward.co.uk
DTS MG Co Ltd
EC3 Global
Tel: +82 2 558 5482 Email: info@dtsmg.com
Tel: +61 7 3238 1900
www.dtsmg.com
Duravit Ag Tel: +49 7833 700 Email: info@duravit.de
www.ec3global.com
Eco Furniture International Ltd Tel: +44 1386 702 911
www.avconservatoryfurniture.co.uk
www.duravit.de
Ecocert
Duscholux SA
Tel: +33 5 62 07 34 24 Email: contact@ecocert.com
Tel: +41 33 33 44 111 Email: info@duscholux.ch
www.ecocert.com
EcoDirectory
www.efmedispa.consulting
Effegibi Tel: +390 547 372 881
www.effegibi.it/en
Eldmakaren Ab Tel: +46 171 21450
www.eldmakaren.se
Electric Body Europe Tel: +44 1444 235 475 Email: info@electricbody.co.uk
www.electricbody.eu
Eleiko Sport Ab
Tel: +61 2 4342 6589
Tel: +46 35 177 070 Email: info@eleikosport.se
www.ecodirectory.com.au
www.eleikosport.se
www.dysonairblade.co.uk
Ecolite IPL
Elemental Herbology
Earth 911 for Business
Tel: +44 20 8998 6657 Email: info@ecoliteipl.com
Tel: +44 20 8968 4477 Email: sales@elementalherbology.com
Tel: +1 480 889 2650
www.ecoliteipl.com
www.elementalherbology.com
Ecotrans
Elemis Ltd
Tel: +49 681 374 679 Email: contact@ecotrans.de
Tel: +44 20 7907 2724 Email: newbusiness@elemis.com
www.ecotrans.de
www.elemis.com
EcoYoga
Eleusian Skin Care
Tel: +44 20 8888 8588
Tel: +61 3 9509 9384 Email: eleusian@iprimus.com.au
www.duscholux.ch
Dyson Airblade Tel: +44 800 345 7788
www.earth911.com
Earth Matters Apothecary Tel: +1 561 802 3855 Email: info@earthmattersapothecary.com
www.www.earthmattersapothecary.com
Earthlite Massage Tables Tel: +1 760 559 1112
www.earthlite.com
Eastern Vibration LLC Tel: +1 561 405 0543 Email: sales@easternvibration.com
www.easternvibration.com
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www.ecoyoga.co.uk
Ecru New York Tel: +1 888 327 8692 Email: ecru@ecrunewyork.com
www.ecrunewyork.com
www.eleusian.com.au
Ella BachĂŠ Tel: +33 1 48 18 16 16 Email: contact@ellabache.fr
www.ellabache.fr
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Ellisons
Energy Star
Escape Fitness Ltd
Tel: +44 845 130 6126 Email: sales@ellisons.co.uk
Tel: +1 888 782 7937
Tel: +44 1733 313 535 Email: sales@escapefitness.com
www.ellisons.co.uk
EMAS Tel: +33 1 53 90 11 75
www.ec.europa.eu/environment/emas
Embedded Fitness BV Email: info@embeddedfitness.nl
www.embeddedfitness.nl/en/
EmerginC Tel: +1 212 254 3322 Email: info@emerginc.com
www.emerginc.com
www.energystar.gov
Environ Skin Care Pty Ltd Tel: +27 21 671 1467
ESP Leisure
www.environ.co.za
Tel: +44 20 8251 5100 Email: info@e-s-p.com
Epicuren Discovery www.epicuren.com
Erchonia Corporation
Tel: +27 73 034 8140
www.esponline.co.za
www.erchonia.com
ESPA
Er’go Candle
Tel: +44 1252 742 800 Email: enquiries@espainternational.co.uk
Tel: +1 214 905 9050
www.espaskincare.com
Tel: +44 7809 565 284 Email: info@emeyu.com
Ergo-Fit GmbH & Co Kg
www.emeyu.com
Tel: +49 6331 2461 0 Email: info@ergo-fit.de
Éminence Organic Skin Care
www.ergo-fit.de
Tel: +1 888 747 6342 Email: info@eminenceorganics.com
Ergomotion Inc
www.eminenceorganics.com
Tel: +1 805 979 9400 Email: info@ergomotion.us
Emirates Environmental Group
www.ergomotion.us
Tel: +971 4 344 8622 Email: eeg@emirates.net.ae
Ericson Laboratoire
www.eeg-uae.org
Tel: +33 1 48 96 17 50 Email: export@ericson-laboratoire.com
Electro Medical Systems (EMS)
www.ericson-laboratoire.com
ES Skincare Email: easomapala@aol.com
Energist Medical Group
www.esskincare.co.uk
Tel: +44 1792 798 768 Email: info@energistgroup.com
Esadore International
www.energistgroup.com
ESP Online
Tel: +1 214 544 2227
www.ergocandle.com
www.ems-company.com
www.e-s-p.com
Tel: +1 800 235 1217
Emeyu
Tel: +41 22 99 44 700
www.escapefitness.com
Tel: +971 4 361 7976 Email: info@esadore.com
Esse Cosmetics Tel: +390 30 988 4023 Email: sales@essecosmetics.com
www.essecosmetics.com
Essential Care Tel: +44 1638 716 593 Email: info@essential-care.co.uk
www.essential-care.co.uk
Essential Wholesale Tel: +1 503 722 7557 Email: info@essentialwholesale.com
www.essentialwholesale.com
Essie Cosmetics Tel: +1 718 726 5000
www.essie.com
ETE Wellness Engineering Tel: +34 91 551 42 47 Email: info@ete.es
www.ete.es
www.esadore.com
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 293
CONTACT BOOK European Platform on Life Cycle Assessment Tel: +32 2 299 3552 Email: lca@jrc.ec.europa.eu
Ezarri Mosaico
Finders International
Tel: +34 943 164 140 Email: info@ezarri.com
Tel: +44 1580 211 055 Email: info@findershealth.com
www.ezarri.com
www.shopforspatrade.com
Ez-Runner
SF Finimex Oy
Tel: +44 844 847 5827 Email: sales@ez-runner.com
Tel: +358 9 2398 550
lct.jrc.ec.europa.eu
EV-Med Ltd Tel: +44 1455 290 007 Email: info@lazerclinics.co.uk
www.ez-runner.com
www.evlaseruk.co.uk
Eve Lom Ltd Tel: +44 20 8740 2076 Email: customerservices@evelom.com
Fabio Alemanno Design Tel: +44 20 8144 9239 Email: fabio@alemanno.de
www.fa-design.co.uk
www.evelom.com
Eve Taylor (London) Ltd Tel: +44 1733 260 161 Email: sales@eve-taylor.com
Tel: +33 1 47 55 43 72 Email: contact@evo2lution.com
Tel: +1 978 614 7233 Email: information@evoqua.com
Tel: +357 25 245 840 Email: info@exclusivelyspa.com
Tel: +44 1473 735 115 Email: info@exf-fitness.com
www.exf-fitness.com
Fitbug Holdings PLC www.fitbugholdings.com
Fitech UK
www.fakebake.com
Tel: +44 870 744 7252 Email: sales@fitech.co.uk
Falkner Massagetische
www.fitech.co.uk
Tel: +43 72 87 7243 0 Email: office@massagetable.at
Fitness-Mad
www.massagetable.at
Tel: +44 1386 859 551 Email: customercare@fitness-mad.com
Fantaay
www.fitness-mad.com
Tel: +44 870 626 8086 Email: sales@fantaay.com
Fitter International Inc
www.fantaay.com
Tel: +1 403 243 6830 Email: sales2@fitter1.com
Fashion At Work (UK) Ltd
www.fitter1.com
Tel: +44 1246 570 470 Email: uniforms@fashionatwork.co.uk
Fitvibe
www.fashionatwork.co.uk
Tel: +32 89 510 510 Email: info@gymna-uniphy.com
Fashionizer Spa
www.fitvibe.com
Tel: +44 20 8995 0088 Email: enquiry@fashionizerspa.com
Fitzgerald Lighting Ltd
www.exclusivelyspa.com
EXF Perform Better Europe Ltd
www.fisiosphere.it
Tel: +1 800 269 9660 Email: sales@fakebake.com
www.evoqua.com
ExclusivelySpa
Tel: +39 354 28 30 11
Tel: +44 20 7449 1000
www.evo2lution.com
Evoqua Water Technologies GmbH
FisioSphere
Fake Bake
www.eve-taylor.com
Evo2lution France
www.kelosauna.eu
www.fashionizerspa.com
Tel: +44 1208 262 200 Email: info@fitzlight.co.uk
www.fitzlight.co.uk
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www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Flexi-Sports UK
Fox Linton
Futuresse Spa GmbH
Tel: +44 1452 770 075 Email: info@flexi-sports.co.uk
Tel: +44 20 7368 7700 Email: info@foxlinton.com
Tel: +49 7221 688 428 Email: info@futuresse.de
www.flexi-bar.co.uk
www.foxlinton.com
www.futuresse.de
Flint Edge
Fragrant Earth Co Ltd
Gaiam Inc
Tel: +44 20 8429 1214 Email: customer.service@flintedge.com
Tel: +44 1458 831 216 Email: sales@fragrant-earth.co.uk
Tel: +1 877 989 6321
www.flintedge.com
www.fragrant-earth.co.uk
Float Spa
Francis & Alexander
Tel: +36 70 316 23 09 Email: info@floatspa.com
Tel: +1 707 637 6968 Email: peggy@resource4spas.com
www.floatspa.com
www.francisandalexander.com
Gandia Blasco
Floataway
Franke Aquarotter GmbH
Tel: +34 96 291 13 20 Email: info@gandiablasco.com
Tel: +44 1953 851 515 Email: admin@floataway.com
Tel: +49 3378 818-0
www.gandiablasco.com
www.floataway.com
www.franke.com/content/watersystems/main/en/home.html
Gantner Electronic GmbH
Floor Gres Ceramiche
Franke GmbH
Tel: +43 5556 73784-0 Email: info@gantner.com
Tel: +390 536 840 111 Email: info@floorgres.it
Tel: +43 5574 67 35 0 Email: fah-info@franke.com
www.floorgres.it
www.franke.com
Gap MuSic
Florence Roby Ltd
Franz Kaldewei GmbH & Co Kg
Tel: +44 1322 289 459 Email: gapmusic@btinternet.com
Tel: +44 151 548 2228 Email: nicky@uniformcollection.com
Tel: +49 2382 785 0 Email: info@kaldewei.de
www.uniformcollection.com
www.kaldewei.de
Gappt
Forest Secrets Skincare
Fratelli Fantini SpA
Tel: +44 20 7493 0333 Email: support@gappt.com
Email: info@forestsecretsskincare.com
Tel: +390 322 918 411 Email: fantini@fantini.it
www.forestsecretsskincare.com
www.fantini.it
Forlle'd Inc Email: info@forlle-d.com
FreeMotion Fitness
www.forlled.com
Tel: +1 435 786 2900 Email: customerservice@freemotionfitness.com
Foster & Partners Tel: +44 20 7738 0455 Email: enquiries@fosterandpartners.com
www.freemotionfitness.com
www.gaiam.com
Gallotti & Radice SRL Tel: +390 31 777 111
www.gallottiradice.it
www.gantner.com
www.gapmusic.co.uk
www.gappt.com
Gatineau Tel: +33 1 55 74 33 33
www.gatineau-paris.com
Gazelli International Tel: +44 20 7581 4355 Email: info@gazelli.co.uk
www.gazelliskincare.com
www.fosterandpartners.com
www.spahandbook.com
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CONTACT BOOK Gemology Cosmetics
Global Footprint Network
Green Biz
Tel: +33 1 39 57 82 70
Tel: +1 510 839 8879 Email: info@footprintnetwork.org
Tel: +1 510 550 8285 Email: info@greenerworldmedia.com
www.footprintnetwork.org
www.greenbiz.com
Global Halotherapy Solutions
The Green Guide
Tel: +1 800 806 5422 Email: info@halotherapysolutions.com
Tel: +1 813 979 6845
www.gemology.fr
Gentlemen's Tonic Tel: +44 20 7323 2393 Email: sales@gentlemenstonic.co.uk
www.gentlemenstonic.co.uk
The Georgeson Group Tel: +44 141 882 7575 Email: info@georgesongroup.com
www.georgesongroup.com
GeoSpa GmbH
www.halotherapysolutions.com
Global Project & Spa Advisory Tel: +33 1 82 09 45 77 Email: psaussay@globalspaadvisory.com
www.globalspaadvisory.com
www.thegreenguide.com
Green Lodging News Tel: +1 440 243 2055 Email: hasekcom@aol.com
www.greenlodgingnews.com
Green Pages
Global Wellness Summit
Tel: +41 44 272 3479
www.eco-web.com
www.geospa.de
Tel: +1 212 716 1205 Email: alexandra.plessier@globalwellnesssummit.org
Gerrard International
www.globalwellnesssummit.com
Tel: +44 20 8381 7793 Email: info@gerrardinternational.com
Gloster Furniture Ltd
Tel: +1 800 275 3045 Email: info@greenspanetwork.org
Tel: +49 8031 90 895-0 Email: info@geospa.de
Green Spa Network
www.greenspanetwork.org
www.gerrardinternational.com
Tel: +44 1454 631 976 Email: contact@gloster.com
Germaine de Capuccini
Green Washing Index
www.gloster.com
Tel: +1 512 476 4368
Tel: +34 96 554 70 70
www.germaine-de-capuccini.com
Gervasport Tel: +34 91 870 2343
GMT Spas Tel: +44 1244 629 252
GreenBlue
www.gmtspas.com
Tel: +1 434 817 1424 Email: info@greenblue.org
www.gervasport.es
GOCO Hospitality
Gharieni Group Germany
Tel: +66 2 252 6288 Email: info@gocohospitality.com
Tel: +49 2841 88300 50 Email: info@gharieni.com
www.gharieni.com
www.greenwashingindex.com
www.gocohospitality.com
Graff
www.greenblue.org
Group 70 International Inc Tel: +1 808 523 5866 Email: mail1@group70int.com
www.group70int.com
Tel: +1 800 954 4723
Giffarine Skyline Laboratory and Health Care Co Tel: +66 2834 9222 Email: enquiry@giffarinefactory.com
www.giffarinefactory.com
www.graff-faucets.com
Groupe GM
Gravity UK Ltd
Tel: +33 1 49 65 63 63 Email: gm@groupegm.com
Tel: +44 845 602 7485 Email: greg@gravityuk.net
www.groupegm.com
www.gravityuk.net
296 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Groupon
Hansgrohe Ag
He-Shi Enterprises
Tel: +1 877 788 7858
Tel: +49 7836 510 Email: info@hansgrohe.com
Tel: +44 845 301 1060 Email: info@he-shi.eu
www.hansgrohe.com
www.he-shi.eu
Happy Sauna
Healing Co Ltd
Tel: +390 462 503023 Email: info@happysauna.it
Tel: +81 997 46 2876 Email: overseas@healing-relax.com
www.happysauna.it
www.healing-relax.com
Tel: +33 1 44 55 55 00
Harley Street Cosmetic Ltd
Healing Earth
www.guinot.com
Tel: +44 20 7612 4530 Email: cuross@harleystreetcosmetic.com
Tel: +27 861 432 784 Email: info@healingearth.co.za
www.harleystreetcosmetic.com
www.healingearth.co.za
Harnn
Heaven Health & Beauty
Tel: +662 664 8009 Email: info@tichaa.com
Tel: +44 1952 462 505 Email: sales@heavenskincare.com
www.harnn.com
www.heavenbydeborahmitchell.co.uk
Harveys
Helmsman
Tel: +44 161 624 9535 Email: info@harveys.co.uk
Tel: +44 1284 727 600
www.groupon.com
Grupo Kettal Tel: +34 93 487 90 90 Email: info@grupokettal.com
www.kettalgroup.com
Guinot
Gumnut Systems International Tel: +61 2 80 114 780 Email: sales@gumnutsoftware.com
www.gumnuts.com
Halomed UAB Tel: +37 52 392591 Email: info@halomed.com
www.halomed.com
Hamberger Flooring GmbH & Co KG Tel: +49 8031 700 713
www.haro.com
Hawaiian Body Products LLC
Hammam Consultants LLC
Tel: +1 808 959 2358 Email: info@hawaiianbodyproducts.com
Tel: +1 954 713 7301
www.hawaiianbodyproducts.com
www.hammamconsultants.com
Hammamii Tel: +971 522 388 713 Email: info@neaumorinc.com
Hawley International Tel: +61 2 9317 2980 Email: info@hawley.net.au
Tel: +49 711 1614 0 Email: info@hansa.de
www.hansa.com
Helo Germany Tel: +49 5686 998 122 Email: patrick.bolte@helo-sauna.de
www.helo-sauna.de
Hepburn Wellness Group Tel: +61 3 5321 6000 Email: admin@hepburnbathhouse.com
www.hepburnwellness.com
www.hawley.net.au
www.hammamii.com
Hansa Metallwerke Ag
www.helmsman.co.uk
www.harveys.co.uk
HBA/Hirsch Bedner Associates
Heritage Healers Tel: +61 2 9905 2136
Tel: +1 404 873 4379 Email: atlanta@hbadesign.com
www.heritagehealers.com
www.hba.com
HFD Spa (Health Fitness Dynamics) Tel: +1 954 942 0049 Email: hfd@hfdspa.com
www.hfdspa.com
www.spahandbook.com
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CONTACT BOOK HKS Architects Inc
Hucke Ag
Hydro Physio
Tel: +1 214 969 5599
Tel: +49 40 89 720 0 Email: info@venice-beach.de
Tel: +44 1952 885 112 Email: lifestyle@hydrophysio.com
www.venice-beach.com
www.hydrophysio.com
Hughes Safety Showers
HydroCo
Tel: +44 161 430 6618 Email: info@hughes-safety-showers.co.uk
Tel: +61 3 8770 4000 Email: info@hydroco.com
www.hughes-safety-showers.co.uk
www.hydroco.com
Human Touch
Hydroconcept
Tel: +1 800 404 0975 Email: sales@humantouch.com
Tel: +377 92 16 51 49 Email: info@hydro-concept-spa.com
www.humantouch.com
www.hydro-concept-spa.com
Tel: +1 214 329 1300 Email: sales@hommage.com
Hungarian Wellness Mud
HydroMassage
Tel: +1 800 957 8427
www.hommage.com
www.hungarianwellnessmud.com
Tel: +1 727 536 5566 Email: info@hydromassage.com
Hora Sexta
Hungarymud
Tel: +39 080 307 23 28 Email: contact@horasexta.it
Email: info@hungarymud.com
HydroPeptide
www.hungarymud.com
Tel: +1 800 932 9873 Email: info@hydropeptide.com
www.hksinc.com
Hobe Pergh SRL Tel: +390 424 692 352 Email: info@hobepergh.it
www.hobepergh.it
Hoesch Design GmbH Tel: +49 24 22 540 Email: info@hoesch.de
www.hoesch.de
Hommage
www.horasexta.it
Horst Kirchberger Makeup Studio Tel: +49 89 22 37 84 Email: info@horst-kirchberger.de
www.horst-kirchberger.de
Hospitality & Leisure Concepts Tel: +44 7736 611 554 Email: dc@hlconcepts.co.uk
www.hlconcepts.co.uk
Howard Spa Consulting Tel: +44 1483 201 102 Email: neil@howardspaconsulting.com
www.howardspaconsulting.com
HRS Hotel and Restaurant Systems
Hur Tel: +358 6 83 25 500 Email: mats.manderbacka@hur.fi
www.hur.fi
Hutchinson Consulting Tel: +1 707 935 9760 Email: lori@hutchinsonconsulting.com
www.hutchinsonconsulting.com
HVS Spa and Leisure Services
www.hydromassage.com
www.hydropeptide.com
Hydrotec Handels GmbH Tel: +49 30 720166-16 Email: hydrotec@berlin.de
www.hydrotecberlin.de
Hydrotherm Ltd Tel: +44 1344 707 413 Email: info@hydrothermspa.com
www.hydrothermspa.com
Tel: +1 516 248 8828
www.hvs.com
HygroMatik
Hydrafacial Company, The
Tel: +49 4193 895 0 Email: hy@hygromatik.de
Tel: +1 562 597 0102
www.hygromatik.de
www.hydrafacial.com
Tel: +7 495 796 9900 Email: hrs@hrs.ru
I-Lupo
www.hrs.ru
www.myilipo.com
298 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
Tel: +44 1554 755 444
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Icoone
Imagine Tile Inc
Innovate Leisure
Tel: +390 51 625 9797 Email: info@icoone.com
Tel: +1 973 771 0977 Email: customer.service@imaginetile.com
Tel: +44 870 780 4490 Email: info@innovateleisure.com
www.icoone.com
www.imaginetile.com
www.innovateleisure.com
IDP Design
Inada Massage Chairs
Institut Esthederm
Tel: +44 1306 875 514 Email: info@idpdesign.com
Tel: +1 888 769 0555
www.esthederm.com
www.idpdesign.com
IHost Hospitality Tel: +61 3 9525 0525 Email: sales@ihost-hospitality.com
www.ihost-hospitality.com
Ikaati Tel: +1 612 216 1127 Email: info@ikaati.com
www.ikaati.com
IKou Tel: +61 2 4784 1777 Email: shop@ikou.com.au
www.ikou.com.au
www.inadausa.com
Inbalans Group Tel: +371 22 182 188 Email: info@inbalansgroup.com
www.inbalansgroup.com
Indoor Cycling Group Tel: +44 20 8944 6632 Email: info@indoorcycling.com
www.teamicg.com
Industrias Cosmic SAU Tel: +34 938 654 277 Email: info@icosmic.com
www.icosmic.com
InfinitySun
Instyle Fitness Tel: +44 1342 315 933 Email: duncan@instylefitness.co.uk
www.instylefitness.co.uk
Intelligent Nutrients Tel: +1 800 311 5635 Email: customerservice@intelligentnutrients.com
www.intelligentnutrients.com
Intelligenz Solutions Tel: +61 7 3102 5666 Email: sales@intelligenzsolutions.com
www.intelligenzsolutions.com
International Leisure Consultants (ILC)
Tel: +1 323 782 1049
Tel: +852 2537 4202 Email: ilc@ilc-world.com
www.infinitysun.com
www.ilc-world.com
www.ila-spa.com
Inline London
International Organisation for Standardization
Ilcsi Beautifying Herbs
Tel: +44 845 077 0045 Email: info@inlinelondon.co.uk
Tel: +36 1 200 56 03
www.inlinelondon.co.uk
www.iso.org
Inner Balance
Intraceuticals
Tel: +1 952 885 9600
Tel: +44 1782 644 900 Email: james.mair@johnsonfitness.co.uk
Tel: +61 3 9822 2011 Email: info@intraceuticals.com
www.illumecandles.com
www.ib-wellness.co.uk
www.intraceuticals.com
Image Skincare
Innovag AG
Invasix
Tel: +1 800 796 7546 Email: info@imageskincare.com
Tel: +49 8139 9102 Email: info@innovag.de
Tel: +972 4 9097473 Email: info@invasix.com
www.imageskincare.com
www.innovag.de
www.invasix.com
Ila - Spa Ltd Tel: +44 1608 677 676 Email: info@ila-spa.com
www.ilcsi.com
Illume
www.spahandbook.com
Tel: +41 22 749 0111
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 299
CONTACT BOOK Invotech Ltd
JadeYoga
JKL Clothing
Tel: +353 1 294 1088 Email: info@invotech.ie
Tel: +1 888 784 7237
Tel: +44 114 239 8000 Email: sales@jklclothing.co.uk
www.invotech.ie
IONTO Health & Beauty Tel: +49 721 9770 828 Email: export@ionto.de
www.ionto.de
IPulse
www.jadeyoga.com
Jamu Asian Spa Rituals Tel: +1 877 626 5268 Email: info@jamuspa.com
www.jamuspa.com
Jaya International Design
www.jklclothing.co.uk
JMSR Europe Ltd Tel: +44 20 8868 4411 Email: info@jmsreurope.com
www.jmsreurope.com
Johnson Health Tech UK Ltd
Email: info@hightechlaser.com.au
Tel: +1 305 720 2900 Email: info@jayainternational.com
www.ipulse.com.au
www.jayainternational.com
Iredale Mineral Cosmetics
Jermyn Street Design
Tel: +1 413 644 9900
Tel: +44 20 8563 5000
Jon'Ric International
www.janeiredale.com
www.jsd.co.uk
Iskra Medical
Jessica Cosmetics International
Tel: +1 386 734 1234 Email: info@jonric.om
Tel: +386 4 53 25 760 Email: info@iskramedical.eu
Tel: +1 818 759 1050
www.iskramedical.eu
Iso Italia Group Srl Tel: +390 421 311700 Email: contact@isoitalia.com
www.isoitalia.com
I-sopod
uwe JetStream GmbH
Tel: +44 1553 763 285 Email: sales@jordanfitness.co.uk
Tel: +49 7171 103-600 Email: jet@uwe.de
www.jordanfitness.co.uk
www.uwe.de
Josiane Laure
JGA Spa Consultancy
www.i-sopod.com
www.jgspadevelopment.com
ITW Wasserbetten, Klaus Wolfsgruber GmbH
Jindilli Tel: +1 855 463 4554 Email: info@jindilli.com
www.jindilli.com
www.wasserbetten.at
Tel: +33 1 40 25 03 25
www.iyashidome.com
www.jonric.com
Jordan Fitness
Tel: +44 20 7357 0111
Iyashi Dome
www.jhtuk.co.uk
www.jessicacosmetics.com
Tel: +44 1795 890 952 Email: jennifer@jgspadevelopment.com
Tel: +43 7612 741 10 Email: k.wolfsgruber@wasserbetten.at
Tel: +44 1782 644 900 Email: info@jhtuk.co.uk
JK-International GmbH
Tel: +33 1 42 61 42 04
www.josiane-laure.com
Julianna Rae Tel: +1 800 662 5723 Email: concierge@juliannarae.com
www.juliannarae.com
Julisis Tel: +49 30 420 284 40 Email: kontact@julisis.com
www.julisis.com
Tel: +49 2224 818 0
www.ergoline.de
Jurlique Tel: +61 8 8391 0577 Email: customercare@jurlique.com.au
www.jurlique.com.au
300 spa business HANDBOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Kanebo Cosmetics Inc
Kenneth Green Associates
Kinele Group SL
Tel: +81 3 6430 5111 Email: info@kanebo-cosmetics.com
Tel: +44 1932 827 060 Email: mail@kgafrag.co.uk
Tel: +34 93 753 7080 Email: info@kinele.com
www.kanebo-international.com
www.kennethgreenassociates.co.uk
www.kinele.com
Karen Neuburger
Kérastase
Klafs GmbH & Co Kg
Tel: +1 415 258 0701
Tel: +33 1 40 20 60 00
www.karenneuburger.com
www.kerastase.com
Tel: +49 791 501 0 Email: info@klafs.com
Karma Feeling Bracelets
Kerry Hill Architects
Tel: +44 7590 331 757
Tel: +65 6323 5400 Email: enquiries@kerryhillarchitects.com
www.karmafeeling.co.uk
Karora Cosmetics Tel: +353 1 902 2333 Email: barbara.dalton@karoracosmetics.com
www.karoracosmetics.com
Kashwére LLC
www.kerryhillarchitects.com
Kerstin Florian Tel: +1 949 595 4300 Email: customerservice@kerstinflorian.com
www.kerstinflorian.com
Tel: +1 818 773 8090 Email: info@kashwere.com
Keyless Security
www.kashwereathome.com
www.keyless.co
Katherine Daniels Cosmetics
Keyton
Tel: +44 1767 682 288
Tel: +34 965 109 150 Email: info@keyton.com
www.katherinedanielscosmetics.com
Tel: +1 972 331 2770
www.klafs.com
Klapp Cosmetics GmbH Tel: +49 5602 9359 0 Email: vertrieb@klapp-cosmetics.com
www.klapp-cosmetics.com
Kneipp-Werke Tel: +49 931 8002 0 Email: info@kneipp.de
www.kneipp.de
Kohler Mira Tel: +44 1242 282 527 Email: rada_technical@mirashowers. com
www.radacontrols.com
www.keyton.com
Kos Paris
Tel: +1 559 256 8000
Kilo Architects
Tel: +33 1 43 39 44 84 Email: contact@kos-paris.com
www.keiser.com
Tel: +33 1 53 10 02 99 Email: kiloparis@kilospace.com
Keiser
Kemitron GmbH Tel: +49 7024 95060 Email: info@kemitron.de
www.kemitron.com
Kenmen Tel: +1 514 521 0999
www.kenmen.net
www.kos-paris.com
www.kilospace.com
KRD Science & Technology Co Ltd
Kimberly-Clark Professional
Tel: +86 516 8362 6178 Email: krdsauna@gmail.com
Tel: +1 888 346 4652 Email: kcpinfo@kcc.com
www.krdsauna.com
www.kcprofessional.com
Kroma
Kimia Skincare Ltd
Tel: +1 407 622 1086 Email: reserve@kromamakeup.com
Tel: +44 844 588 5346 Email: customerservices@kimia.co.uk
www.kromamakeup.com
www.kimia.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 301
CONTACT BOOK Kurland/Haslauer GmbH Tel: +49 8654/4887 22 Email: info@kurland.de
www.kurland.de
KuuSh Pty Ltd Tel: +61 8 8556 8688 Email: shaun@kuush.com.au
www.kuush.com.au
L Raphael Tel: +41 22 732 2828 Email: reception@l-raphael.com
www.l-raphael.com
La Beeby Tel: +44 114 251 3511 Email: sales@labeeby.co.uk
www.labeeby.co.uk
La Biosthétique
Laboratoire Remède
LaNatura
www.remede.com
Tel: +1 800 352 6288 Email: lanatura@aol.com
Laboratoires Didier Rase www.didier-rase.com
Lane Pettigrew
Laboratoires Ingrid Millet SA
Tel: +1 305 513 3989 Email: mail@lanepettigrew.com
Tel: +33 1 42 66 66 20 Email: export@ingrid-millet.fr
www.lanepettigrew.com
www.ingridmillet.com
L’anza
Laboratoires La Prairie SA Tel: +41 44 947 82 82 Email: info@laprairie.ch
www.laprairie.com
Laboratoires Reunis Junglinster
La Mer Corporate
Laboratory of Flowers
Tel: +1 866 850 9400
Tel: +1 703 433 2499 Email: mhscholes@aol.com
La Sultane de Saba Tel: +33 1 48 59 03 29 Email: vanessasitbon@lasultanedesaba.com
www.lasultanedesaba.com
Labiomer
www.wilde-cosmetics.com
Tel: +1 212 219 2230 Email: founders@lelabofragrances.com
www.movie-cosmetics.it
www.lapazgroup.com
Tel: +49 67 23 6020 0 Email: info@wilde-cosmetics.com
Le Labo
www.labiosthetique.com
Tel: +33 6 33 54 21 04 Email: llaine@lapazgroup.com
LCN Spa
www.labo.lu
Laboratori Royal
La Paz Group
www.lanza.com
Tel: +352 780 290 1
Tel: +49 7231/456 0 Email: info@labiosthetique.de
www.cremedelamer.com/corporate
www.lanatura.com
Tel: +33 1 42 25 48 84
www.lelabofragrances.com
Tel: +390 521 395 611
www.labofflowers.com
LadyPillo
Le Velaqua Diffusion Tel: +33 6 63 20 23 04
www.levelaqua.com
Leadership in Energy and Environmental Design (LEED) Tel: +1 202 742 3792
www.usgbc.org
Tel: +44 20 8144 5047 Email: hello@ladypillo.com
Leighton Denny Expert Nails
www.ladypillo.com
Tel: +44 20 3137 7138
www.leightondennyexpertnails.com
LaGaia Hydraceutical Tel: +61 1 300 843 848 Email: info@lagaia.com.au
www.lagaia.com.au
Lemi Group Tel: +390 374 363069/68 Email: info@lemigroup.it
www.lemi.it
Tel: +33 2 40 23 23 40
www.labiomer.com
302 spa businEss HanDbOOK 2017 – 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Lemonzest
Linda Troeller
LOHAS
Email: info@lemonzest.ch
Tel: +1 646 752 1528 Email: troeller@bway.net
Tel: +1 303 222 8263 Email: info@lohas.com
www.lindatroeller.com
www.lohas.com
Ling Skincare
Louella Belle
Tel: +1 718 222 1040 Email: pchan@lingskincare.com
Tel: +44 20 8238 6300 Email: info@louellabelle.co.uk
www.lingskincare.com
www.louellabelle.co.uk
Linser Hospitality GmbH
LPG Systems
Tel: +43 512 279 090 Email: office@linserhospitality.com
Tel: +33 4 92 38 39 00
www.lemonzest.ch
Lenox Pedicure Spa Tel: +1 631 243 3336 Email: marketing@jausainc.com
www.lenoxpedicurechair.com
Leonor Greyl Tel: +33 1 42 65 32 26 Email: contact@leonorgreyl.com
www.leonorgreyl.com
Les Mills International
www.linserhospitality.com
Tel: +64 9 366 9900
Lira Clinical
www.lesmills.com
Tel: +1 877 440 5472 Email: info@liraclinical.com
Les Sens de Marrakech Tel: +212 524 33 69 91 Email: lessensdemarrakech@menara.ma
www.lessensdemarrakech.com
Life Fitness Tel: +44 1353 666 017 Email: life@lifefitness.com
www.lifefitness.com
Lighting Design International Ltd Tel: +44 20 8600 5777 Email: design@ldi-uk.com
www.lightingdesigninternational.com
Lightstim International Inc Tel: +1 949 502 4088 Email: info@lightstim.com
www.lightstim.com
Ligne St Barth
www.liraclinical.com
Li’Tya Tel: +61 3 9587 7088 Email: admin@litya.com
www.lpgsystems.com
Lubatti Tel: +44 1344 741 028 Email: info@lubatti.co.uk
www.lubatti.co.uk
Lumenis Ltd Tel: +972 4 959 9000
www.lumenis.com
www.litya.com
Lumina Italia SRL
Living Earth Crafts
Tel: +390 2903 7521 Email: info@lumina.it
Tel: +1 760 597 2155 Email: info@livingearthcrafts.com
www.lumina.it
www.livingearthcrafts.com
Lux Elements GmbH & Co Kg
LIVUnLtd
Tel: +49 21 717 2120 Email: info@luxelements.de
Tel: +1 212-784-2390 Email: info@livunltd.com
www.luxelements.com
www.livunltd.com
Luxsit Organic Care
L’Occitane
Tel: +46 8 715 23 09 Email: info@luxsit.se
Tel: +33 1 55 35 17 17 Email: spacontact@loccitane.fr
www.spa.loccitane.com
www.luxsit.se
Luzern Laboratories
Tel: +59 590 27 82 63 Email: headquarter@lignestbarth.com
Tel: +1 212 780 1921 Email: info@luzernlabs.com
www.lignestbarth.com
www.luzernlabs.com
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 303
CONTACT BOOK Lynton Lasers
Malin+Goetz
Marie W
Tel: +44 1477 536 977 Email: info@lynton.co.uk
Tel: +1 212 244 7771
Tel: +49 2052 92 78 490 Email: info@marie-w.de
www.lynton.co.uk
Lytess Tel: +33 2 47 73 80 16
www.lytess.com
Macon Meerescosmetic
www.malinandgoetz.com
Manatee Spa
www.marie-w.de
Tel: +33 1 42 96 44 32
Marine Beauty Care Ltd
www.manateespa.com
Tel: +44 1707 257 548 Email: sales@marinebeautycare.co.uk
Manduka LLC
www.marinebeautycare.co.uk
Tel: +1 310 426 1495
www.manduka.com
MASS Designers
www.maconmeerescosmetic.de
Manfred Ronstedt
Tel: +44 844 344 5566 Email: contact@massdesigners.com
Madara Cosmetics Ltd
Tel: +49 511 9055 544 Email: info@ronstedt-hotelconcepts.de
www.massdesigners.com
www.ronstedt-hotelconcepts.de
Matis Paris
www.madaracosmetics.com
Manosa & Company
Tel: +33 1 30 30 79 79 Email: france@matis-paris.com
The Madison Collection
Tel: +632 842 7499 Email: mail@manosa.com
www.matis-paris.com
www.manosa.com
Matrix Fitness Systems Ltd
www.themadisoncollection.com
Manuka Tree Ltd
Tel: +44 1782 644 900 Email: info@matrixfitness.co.uk
MagnaPool
Tel: +44 20 7371 0900 Email: yogi@manukalife.com
www.matrixfitness.co.uk
www.manukalife.com
Mavala International SA
www.magnapool.com
Maps Design
Tel: +41 22 827 0101 Email: info@mavala.com
Majestic International
Tel: +65 6 297 6166 Email: info@mapsdesign.com
www.mavala.com
www.mapsdesign.com
Maya Beauty Engineering
www.majesticinternational.com
Margaret Dabbs London
Tel: +390 51 782368 Email: info@mayabeauty.it
Majestic Towels
Tel: +44 20 7637 9450 Email: margaret.dabbs@margaretdabbs.co.uk
www.mayabeauty.it
www.margaretdabbs.co.uk
Maystar SL
Tel: +49 36 041 48 0 80 Email: info@maconmeerescosmetic.de
Tel: +371 6747 0243 Email: info@madara-cosmetics.com
Tel: +1 305 573 1220 Email: contact@themadisoncollection.com
Tel: +61 7 3323 6547 Email: info@magnapool.com
Tel: +1 800 361 0385 Email: help@majesticinternational.com
Tel: +44 121 773 9091 Email: info@majestictowels.co.uk
www.majestictowels.co.uk
Marie Veronique Organics
Malie Inc
Tel: +1 510 655 1543 Email: info@mvorganics.com
Tel: +1 808 335 5285 Email: info@maliekauai.com
www.malie.com
304 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.mvorganics.com
Tel: +34 977 130 057
www.maystar.com
MBR Cosmetics Tel: +49 37 72 - 39 52 8-0 Email: info@m-b-r.de
www.mbr-cosmetics.com
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 MCCM Medical Spa
Mens Space
Milon Industries GmbH
Tel: +351 227 347 125 Email: info@mccmmedicalspa.com
Tel: +1 312 466 9585 Email: info@mensspace.com
Tel: +49 8293 965 50-0 Email: info@milon.com
www.mccmmedicalspa.com
www.mensspace.com
www.milon.com
MD Formulations
Mestre & Mestre Spa Consulting
Mind in Motion
Tel: +1 415 489 5000
Tel: +52 55 5282 3680 Email: info@mestre-spa-mestre.com
Email: info@getyourmindinmotion.com
www.mdformulations.com
Medi Spa Solutions Tel: +961 471 1016 Email: info@medispasolutions.com
www.medispasolutions.com
Medical Technology SRL Tel: +390 11 086 7880 Email: info@medicaltec.it
www.medicaltec.it
Medik8 Dermaceuticals Tel: +44 20 8458 2500 Email: marianne@pangaea.co.uk
www.medik8.com
MedX Germany Tel: +49 40 796 7012 Email: info@medxonline.de
www.medxonline.co.uk
Mei Kuai Cosmetics Co Ltd Tel: +886 6 246 5678 Email: mkrita@ms27.hinet.net
www.meikuai.com.tw
Melt Design Hub
www.mestre-spa-mestre.com
MFsport GmbH Schloss Holte Tel: +49 5207 9170 0 Email: info@mf-sport.de
www.mf-sport.de
Micros Systems Inc Tel: +1 443 285 6000 Email: info@micros.com
Tel: +1 877 755 4279 Email: sales@mindbodyonline.com
www.mindbodyonline.com
Mira's Hand Email: jamila@mirashand.com.au
www.mirashand.com.au.
Miriam Quevedo SL
Midas Pool & Fountain Products GmbH
Tel: +34 93 844 39 94 Email: hello@miriamquevedo.com
Tel: +49 6659 91547-0 Email: info@midas-gmbh.de
www.miriamquevedo.com
www.midas-gmbh.de
Mitre Linen
Mighty Leaf Tea Company
Tel: +44 1685 353 456 Email: sales@mitrelinen.com
Tel: +1 877 698 5323 Email: friends2@mightyleaf.com
www.mightyleaf.com
www.mitrelinen.com
Moliabal www.moliabal.com
Milk Leisure Ltd Tel: +44 1625 415 071 Email: robert@milkleisure.co.uk
www.milkleisure.co.uk
Monarch Cypress Tel: +1 800 729 7623 Email: info@monarchrobe.com
www.monarchrobe.com
Millennium Systems International
www.meltdesignhub.com
Tel: +1 973 402 9500 Email: sales@millenniumsi.com
Tel: +33 4 75 37 09 48
Mindbody Inc
www.micros.com
Tel: +44 1628 607 720
Melvita
www.getyourmindinmotion.com
www.millenniumsi.com
Monique Mathieu Tel: +1 954 537 0732 Email: info@monique-mathieu.us
www.monique-mathieu.com
www.melvita.com
www.spahandbook.com
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 305
CONTACT BOOK Moor Spa International Ltd
Multisensory Fitness Inc
Natura BissĂŠ Internacional SA
Tel: +44 1825 762 658 Email: info@moorspa.co.uk
Tel: +1 805 483 7258 Email: international.solutions@multisensoryfitness.com
Tel: +34 93 591 02 30 Email: naturabisse@naturabisse.es
www.moorspa.co.uk
Morjana Tel: +33 2 96 92 91 30 Email: contact@morjana.fr
www.morjana.fr
Moroccanoil Tel: +1 514 448 8967 Email: info@moroccanoil.com
www.multisensoryfitness.com
Murad Tel: +1 310 726 0470 Email: muradspa@murad.com
www.murad.com
My Blend Email: spa_activities@clarins.com
www.moroccanoil.com
www.my-blend.com
Motion Waves
My Spirit
Tel: +33 6 60 83 08 14 Email: contact@motion-waves.com
Tel: +46 8 662 0005 Email: parlan@myspirit.se
www.motion-waves.com
www.myspirit.se
Mosaic Group
Mycoocoon
Tel: +44 1603 812 727 Email: dave.courteen@mosaicgroup.co.uk
www.mosaicgroup.co.uk
Email: welcome@mycoocoon.com
www.mycoocoon.com
Myzone Ltd
Motionsoft Inc
Email: support@myzone.org
Tel: +1 301 255 6400 Email: info@motionsoft.net
www.myzone.org
www.motionsoft.net
Nars Cosmetics Inc
Moving Art
Tel: +1 888 788 5167 Email: customerservice@narscosmetics.com
Tel: +1 323 436 7070 Email: erin@movingart.com
www.narscosmetics.com
www.movingart.com
Natalie Roche Ltd
MSpa International
Tel: +44 844 800 7661 Email: beauty@natalieroche.com
Tel: +66 2 3656000 Email: infothailand@minornet.com
www.mspa-international.com
www.natalieroche.com
National Resources Conservation Service
www.naturabisse.es
Natural Resources Spa Consulting Inc Tel: +1 212 327 0439 Email: contact@nrispa.com
www.nrispa.com
Natural Skincare Solutions Tel: +44 1308 488 955 Email: steve@ns-solutions.com
www.naturalskincaresolutions.org
Naturalaser Tel: +44 870 240 7072 Email: info@naturalaser.com
www.naturalaser.com
Naturopathica Tel: +1 631 329 2525 Email: service@naturopathica.com
www.naturopathica.com
Nautilus Inc Tel: +1 360 859 2900 Email: enquiries@nautilus.com
www.nautilusinc.com
Neaumorinc Tel: +971 5 223 88713 Email: info@neaumorinc.com
www.neaumorinc.com
Nectar Essences Tel: +1 415 295 1539 Email: info@nectaressences.com
www.nectaressences.com
Tel: +1 888 526 3227 Email: landcare@usda.gov
www.nrcs.usda.gov
306 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Neom Luxury Organics
Nilo SRL
Nu Skin
Tel: +44 870 460 4677 Email: info@neomorganics.com
Tel: +390 522 7631 Email: info@nilo-beauty.com
Tel: +1 801 345 1000 Email: contactus@nuskin.com
www.neomorganics.com
www.nilo-beauty.com
www.nuskin.com
Neoqi AS
Nimue Skin Technology
Nude
Tel: +372 6889100 Email: info@neoqi.com
Tel: +27 11 036 9600 www.nimueskin.com
Tel: +44 20 7702 0077 Email: hello@nudeskincare.com
www.neoqi.com
Neuma Beauty Tel: +1 800 333 0707 Email: breathe@neumabeauty.com
www.nudeskincare.com
Nine Degrees Tel: +971 4 361 7969 Email: info@ninedegreespa.com
www.ninedegreesspa.com
www.neumabeauty.com
New Seasons Natural Products Tel: +44 1235 767 199 Email: sales@newseasons.co.uk
Tel: +1 401 846 9583 Email: newport@narchitects.com
Tel: +33 2 40 42 09 06 Email: n.degoys@ethic-creation.com
www.nohem.com
Tel: +61 2 6495 4841 Email: next2skin@opusnet. com.au
Tel: +1 604 534 9667 Email: info@noelasmar.com
www.noelasmaruniforms.com
Tel: +44 20 7240 4048 Email: info@nickelspalondon.co.uk
Tel: +359 2 962 9910 Email: rdimitrova@nola7.com
www.nola7.com
Tel: +1 866 833 6452 Email: info@nikaconsulting.ca
OceanLife Aquatics Tel: +44 161 339 9339 Email: info@oceanlifeaquatics.net
Officina de’ Tornabuoni Tel: +390 559 180 643 Email: info@officinadetornabuoni.com
www.officinadetornabuoni.com
Nordic Sauna and Leisure Ltd Tel: +44 1342 333 999 Email: info@nordic.co.uk
Ógra Skincare
www.nordic.co.uk
www.ograskincare.com
Nous Design
Ojmar SA
Tel: +44 20 7794 9273 Email: info@nousdesign.co.uk
Tel: +34 943 748 484 Email: info@ojmar.es
www.nousdesign.co.uk
www.ojmar.es
Nouveau Beauty Group
Oka-B
Tel: +44 1977 652 232 Email: info@nouveaulashes.co.uk
Tel: +1 678 730 5320
www.nickelspalondon.co.uk
Nika Consulting
Tel: +1 562 628 1007 Email: inquiries@obagi.com
www.oceanlifeaquatics.net
Nola 7
www.next2skin.com.au
Nickel Spa London
Obagi Medical Products Inc
www.obagi.com
Noel Asmar Group
www.narchitects.com
Next2Skin
Tel: +1 717 235 6807 Email: information@oakworks.com
www.oakworks.com
Nohem
www.newseasons.co.uk
Newport Collaborative Architects
Oakworks Inc
www.nikaconsulting.ca
Tel: +353 57 932 2817
www.oka-b.com
www.nouveaulashes.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 307
CONTACT BOOK Okabashi Brands
Organic Male OM4
Overland Partners
Tel: +1 770 945 1330 Email: customerservice@okabashi.com
Tel: +1 877 898 6253
Tel: +1 210 829 7003 Email: peopleandprojects@overlandpartners.com
www.okabashi.com
Olavie Tel: +1 212 316 9828 Email: info@olavie.com
www.olavie.com
Omdanne Tel: +61 432 638 361 Email: info@omdanne.com
www.omdanne.com.au
Omnico Group Tel: +44 1256 365 150 Email: info@omnicogroup.com
www.omnicogroup.com
www.om4men.com
The Organic Pharmacy
www.overlandpartners.com
Tel: +44 20 7225 0524 Email: info@theorganicpharmacy.com
P49 Deesign & Associates Co Ltd
www.theorganicpharmacy.com
www.p49deesign.com
The Organic Spa
P&A Engineering Ltd
Tel: +49 7249 952 251 Email: contact@theorganicspa.eu
Tel: +852 2755 7182 Email: paengineering@paengineeringltd.com
www.theorganicspa.eu
www.paengineeringltd.com
Orienka Paris
PA Wellness Consultancy
Email: amani@orienka.fr Tel: +33 645983058
Tel: +852 2755 7182 Email: info@pa-wellness.com
Tel: +66 2 652 2900 15
www.pa-wellness.com
Orly International Inc Tel: +1 818 994 1001
Omnisens Paris
Pai Skincare
www.orlybeauty.com
Tel: +44 20 8579 6213
Tel: +33 1 43 74 76 96 Email: lpierotti@omnisens.fr
Orms Architecture Design
www.paiskincare.com
www.omnisens.fr
Tel: +44 20 7833 8533 Email: orms@orms.co.uk
Omorovicza
www.orms.co.uk
Email: info@omorovicza.com
OSEA International
OmVeda Ayurvedic Skin & Hair Care
Tel: +1 310 589 1942 Email: sales@oseamalibu.com
www.oseamalibu.com
Pandhy's Tel: +36 23 560 04 Email: info@pandhys.com
www.pandhys.com
www.omveda.com.au
Osmium for Men
Only Yourx
Tel: +44 20 7498 8693 Email: info@osmiumformen.com
Tel: +1 661 257 7777
www.osmiumformen.com
www.onlyyourx.com
OPI Products Inc
Tel: +390 733 611 824 Email: info@panattasport.it
www.panattasport.com
www.omorovicza.com
Tel: +61 2 9810 1830 Email: info@omveda.com.au
Panatta Sport
Panpuri Tel: +66 2234 7888 Email: info@panpuri.com
www.panpuri.com
Outback Organics
Tel: +1 818 759 2400
Tel: +44 1823 663 322 Email: info@essentialbeautysupplies.co.uk
www.opi.com
www.essentialbeautysupplies.co.uk
Paradigm Shift Tel: +81 3 3553 0812 Email: info@paradigm-shift.net
www.paradigm-shift.net
308 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Paramount Fitness Corp
Pedicure Bowls
Physiotherm GmbH Thaur
Tel: +1 323 721 2121 Email: intsales@paramountfitness.com
Tel: +1 604 601 2028 Email: info@pedicurebowls.com
Tel: +43 5223 54777
www.paramountfitness.com
www.pedicurebowls.com
Parfums Givenchy
Penguin Pools
Tel: +33 1 44 31 50 00 Email: info@givenchy.fr
Tel: +44 1626 833 327 Email: mail@penguinpools.co.uk
www.parfumsgivenchy.com
www.penguinpools.co.uk
Parmar and Parmar
Perron Rigot
Tel: +44 845 450 7314 Email: info@parmarandparmar.com
Tel: +44 20 7512 0872
Tel: +33 5 65 20 20 21 Email: infos@phyts.com
www.perron-rigot.co.uk
www.phyts.com
Peter Muller
Piscine Laghetto
Tel: +61 2 9241 2010
Tel: +390 372 819 411 Email: info@piscinelaghetto.com
www.parmarandparmar.com
Pasture Naturals Ltd Tel: +44 1202 330 022 Email: info@pasturenaturals.com
www.pasturenaturals.com
www.petermuller.org
Peter Thomas Roth
www.physiotherm.com
Phytomer Tel: +33 2 23 18 31 63 Email: commercial@phytomer.com
www.phytomerpro.com
Phytâ&#x20AC;&#x2122;s
www.piscinelaghetto.com
Tel: +1 212 581 5800
Payot
Pilates Foundation
www.peterthomasroth.com
Tel: +33 1 55 62 54 54 Email: info@payot.fr
Pevonia International LLC
Tel: +44 7071 781 859 Email: admin@pilatesfoundation.com
www.payot.com
Tel: +1 386 254 1967 Email: pevonia@pevonia.com
PBI Spa Solutions
www.pevonia.com
Tel: +33 4 91 29 96 10 Email: bruno.rebibou@pbifrance.com,
Physical Company Ltd
www.pilatesfoundation.com
Pilates Training Solutions Tel: +44 845 094 4916 Email: belinda@pilatestrainingsolutions.co.uk
www.pilatestrainingsolutions.co.uk
www.probeauticinstitut.com
Tel: +44 1494 769 222 Email: sales@physicalcompany.co.uk
Peak Pilates
Pinks Boutique
www.physicalcompany.co.uk
Tel: +44 1332 204 804
Tel: +1 800 925 3674 Email: info@peakpilates.com
Physician Endorsed
www.pinksboutique.com
www.peakpilates.com
Tel: +1 954 318 6060 Email: style@physicianendorsed.com
Pino GmbH
Pebble & Co
www.physicianendorsed.com
www.pinoshop.de
Tel: +44 20 3598 6129 Email: tori.snowball@pebbleandco.co.uk
Physiotherapie Generale France
Planika Fires
Tel: +33 5 53 93 04 25 Email: info@g5concept.com
Tel: +48 52 364 11 60 Email: planika@planikafires.com
www.g5cellutec.com
www.planikafires.com
www.pebbleandco.co.uk
www.spahandbook.com
Tel: +49 40 89 97 85 0
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 309
CONTACT BOOK Plank
Premier Software Solutions
Proto-col
Tel: +1 617 241 6900 Email: info@plankdesigns.com
Tel: +44 1543 466 580 Email: info@premiersoftware.co.uk
Tel: +44 844 472 0401 Email: info@proto-col.com
www.plankdesigns.com
www.premiersoftware.co.uk
www.proto-col.com
Plinth 2000
Pressalit Group AS
ProVib International
Tel: +44 1449 767 887 Email: sales@plinth2000.com
Tel: +45 8788 8788 Email: pressalit@pressalit.com
Tel: +43 664 242 34 10 Email: info@provib.com
www.plinth2000.com
www.pressalit.com
www.provib.com
Pôle Cosmétique
Primavera
Pulse Fitness Solutions
Tel: +33 4 98 03 08 23
Tel: +44 1373 467 103
www.pole-cosmetique.fr
www.primavera.co.uk
Tel: +44 1260 294 600 Email: info@pulsefitness.com
Pollogen Ltd
Primavera Life GmbH
www.pollogen.com
Tel: +49 8376 808 0 Email: info@primavera-life.de
Popband
www.primaveralife.com
www.thepopband.com
Portcril Spas
Priori
www.pulsefitness.com
Pur Natural Skincare Tel: +44 2920 552 691 Email: sales@purskin.co.uk
www.purskincare.co.uk
Tel: +1 804 743 9850
Pure Altitude
Tel: +351 22 730 02 10 Email: portcril@portcril.com
www.prioriskincare.com
Tel: +33 4 50 90 63 46
www.portcril.com
Private Label Music
Power Plate
Tel: +1 818 705 0800 x201
Pure Fiji
www.privatelabelmusic.com
Tel: +679 337 3431 Email: info@purefiji.com.fj
Tel: +44 20 7317 5000
www.powerplate.co.uk
Priverus Software
Precor
Tel: +1 818 591 9142 Email: joelf@priverus.com
Tel: +1 425 486 9292
www.priverus.com
www.precor.com
Premchit Prateap Na Thalang Ltd
www.pure-altitude.com
ProLight Aesthetics International
www.purefiji.com
Pure Massage Spa Training Method® Tel: +44 203 2909070 Email: info@puremassage.com
www.spatraining.global
Tel: +1 702 245 4842
Tel: +66 2260 2915 Email: premchit@experiencepremchit.com
www.prolightaesthetics.com
Pure Pod
www.experiencepremchit.com
Promet Spa Design & Build
Tel: +61 2 6290 0127 Email: info@purepod.com.au
Premedion
Tel: +90 216 368 4840 Email: info@promet.com.tr
www.purepod.com.au
www.promet.com.tr
Puretoes
Tel: +49 40 300322 310 Email: y.moshref@premedion.de
www.premedion.de
Tel: +1 813 774 6903 Email: sales@puretoes.com
www.puretoes.com
310 spa businEss HanDbOOK 2017 – 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Purex International Ltd
Ramer Sponges
Ren Skincare
Tel: +44 1709 763 000 Email: marketing@purex.co.uk
Tel: +44 1252 845 292 Email: info@ramer.ltd.uk
Tel: +44 20 7724 2900 Email: info@renskincare.com
www.purex.co.uk
www.ramersponges.com
www.renskincare.com
Purple Flame Aromatherapy
Rare Tea Company Ltd
Repêchage Ltd
Tel: +44 1676 542 542 Email: info@purpleflame.co.uk
Tel: +44 20 7681 0115
Tel: +1 201 549 4200
www.rareteacompany.com
www.repechage.com
Rock the Spa LLC
Resense Spa
Email: rockthespa@gmail.com
Tel: +41 22 316 0380 Email: info@resensespas.com
www.purpleflame.co.uk
Purus Tel: +46 416 257 00 Email: info@purus.se
www.rockthespa.com
www.purus.se
Real Music
Qetre
Tel: +1 415 331 8273 Email: realmusic@realmusic.com
Tel: +390 35 691325
www.realmusic.com
www.qetre.com
QMS Medicosmetics Tel: +44 20 7730 8060 Email: info@qmsmedicosmetics.com
www.qmsmedicosmetics.com
Qosmedix
RealRyder International Tel: +1 800 976 6280 Email: sean@realryder.com
www.realryder.com
Red Cashew
www.resensespas.com
ResortSuite Tel: +1 416 259 0715 Email: info@resortsuite.com
www.resortsuite.com
Resources for Leisure Assets Tel: +43 1 71 728 445 Email: contactus@resourcesforleisureassets.com
www.resourcesforleisureassets.com
Tel: +1 818 284 7455 Email: info@redcashew.com
Responsible Purchasing Network
Tel: +1 631 242 3270
www.qosmedix.com
www.redcashew.com
www.responsiblepurchasing.org
Quench Solutions Pty Ltd
Red Flower
Revolution Tea, LLC
Tel: +61 3 9786 7887
Tel: +1 212 966 5301 Email: shop@redflower.com
Tel: +1 888 321 4738
www.quenchshowers.com
Quinyx Tel: +44 20 7795 8192 Email: gareth.robinson@quinyx.com
www.quinyx.com
Raison d’Etre Tel: +46 8 756 00 56 Email: info@rdespas.com
www.raisondetrespas.com
www.redflower.com
Reefgrove Ltd Tel: +44 1423 565 036 Email: enquiries@reefgrove.co.uk
www.reefgrove.co.uk
REM UK Ltd Tel: +44 1282 619 977 Email: sales@rem.co.uk
Tel: +1 866 776 1330
www.revolutiontea.com
Rice Force Tel: +81 3 5493 7065 Email: world@riceforce.com
www.riceforce.net/en
Richard Haworth & Co Ltd Tel: +44 1204 702 300 Email: info@richardhaworth.co.uk
www.richardhaworth.co.uk
www.rem.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 311
CONTACT BOOK Richardson Sadeki
Rodial Ltd
Salamander Lifestyle Pte Ltd
Tel: +1 212 366 4118
Tel: +44 20 7351 1720 Email: info@rodial.co.uk
Tel: +65 6336 7670 Email: farida@salamanderspa.net
www.rodial.co.uk
www.salamanderspa.net
Tel: +44 1525 384 298 Email: sales@ridgewayfm.com
Roja Dove
Salon Ambience
Tel: +44 1273 827 430
www.ridgewayfm.com
www.rojadove.com
Tel: +390 522 276 755 Email: internationalsales@salonambience.com
Rishi Tea
Rugged Interactive
Tel: +1 414 747 4001 Email: websales@rishi-tea.com
Tel: +44 1726 981 123 Email: hello@rugged-interactive.co.uk
www.rishi-tea.com
www.rugged-interactive.com
Rizzato Spa Consulting
Russie Blanche
Tel: +49 7542 946 990
Tel: +33 1 40 70 16 49 Email: jlemigova@russieblanche.com
SalonBiz
www.russieblanche.com
www.salonbizsoftware.com
Tel: +33 3 84 90 08 56 Email: rkf@rkf.fr
Rythms by Design
Salonwear Direct
Tel: +44 7975 584 753
www.rkf.fr
info@rythmsbydesign.com
Tel: +44 871 524 0300 Email: info@salonweardirect.co.uk
Robert Buelteman Studio
Saach Organics
Tel: +1 615 728 1010 Email: info@buelteman.com
Email: info@saachorganics.com
Salt Chamber
www.saachorganics.com
Tel: +1 561 244 9914 Email: info@saltchamberinc.com
www.rsdnyc.com
Ridgeway
www.spa-consulting.com
RKF Luxury Linen
www.buelteman.com
Robert D Henry Architects Tel: +1 212 533 4145 Email: info@rdh-architects.com
www.rdh-architects.com
Roberti Rattan srl Tel: +390 438 933 022 Email: info@robertirattan.com
www.robertirattan.com
The Robeworks Inc Tel: +1 213 748 1471 Email: therobeworks@therobeworks.com
www.robeworks.com
Saakalya Collection Tel: +65 6698 6637 Email: info@saakalya.com
www.saakalya.com
Sacred Currents Tel: +1 212 410 1832 Email: judith@sacredcurrents.com
www.sacredcurrents.com
SafeTIC
www.salonambience.com
Salon System Tel: +44 20 8573 9907 Email: professional@originaladditions.com
www.salonsystem.com
Tel: +1 888 809 2802
www.salonweardirect.co.uk
www.saltchamberinc.com
Salt of the Earth Tel: +1 801 294 3101 Email: info@saltearthspa.com
www.saltearthspa.com
Saltability Tel: +1 888 2109918 Email: ann@saltability.com
www.saltability.com
Tel: +1800 33 68 42
www.safetic.ie
Salus Group Tel: +48 501 403 272 Email: salusgroup@salusgroup.pl
www.salusgroup.pl
312 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Samtosa Clothing
Saunasella Oy
SelfOptima
Tel: +1 514 571 7171 Email: info@phrcanada.com
Tel: +358 10 271 2810 Email: info@saunasella.fi
Tel: +1 408 912 1908 Email: info@selfoptima.com
www.phrcanada.com
www.saunasella.fi
www.selfoptima.com
Samuel Heath & Sons PLC
Saunex
Serena Spa
Tel: +44 121 766 4200 Email: info@samuel-heath.com
Tel: +1 877 772 8639 Email: info@saunex.com
Tel: +960 3313866 Email: maldives@serenaspa.com
www.samuel-heath.co.uk
www.saunex.com
www.serenaspa.com
Sandalei
SB Architects
Serene House International
Tel: +1 562 626 9220 Email: info@sandalei.com
Tel: +1 415 673 8990 Email: contactsf@sb-architects.com
Tel: +886 2 8751 9681 Email: service@serene-house.com
www.sandalei.com
www.sb-architects.com
www.serene-house.com
Sanipex Group
Scandle LLC
Serralunga SRL
Tel: +971 4 3381375 Email: info@sanipexdubai.com
Tel: +1 866 531 9916
Tel: +390 15 2435711
www.scandlecandle.com
www.serralunga.com
Scent Company
Seyo
Tel: +390 35 720 880 Email: info@scentcompany.it
Tel: +49 40 688 920 480 Email: info@seyo.de
www.scentcompany.com
www.seyo.de
Scentered
Sha Holding GmbH
Tel:+44 203 4881 461
Tel: +43 1 532 9811 Email: office@sha-art.com
www.sanipexdubai.com
Sanitas Skincare Tel: +1 303 449 1875 Email: info@sanitas-skincare.com
www.sanitas-skincare.com
Sanitas Spa & Wellness Tel: +90 212 326 4646 - 8040 Email: info@thesanitas.com
www.scentered.me
www.thesanitas.com
Scentys Fragrance Systems
Sasaki International Ltd
Tel: +33 1 55 43 75 30 Email: commercia@presensia.com
Tel: +44 1908 322 888
www.scentys.com
www.sasaki.co.uk
Sasy n Savy Pty Ltd Tel: +61 2 9534 4077 Email: info@sasynsavy.com.au
www.sasynsavy.com.au
Saturn Projects Ltd Tel: +44 1454 202 076 Email: info@saturnprojects.com
www.saturnprojects.com
www.spahandbook.com
Scifit Tel: +1 918 359 2000 Email: info@scifit.com
www.scifit.com
Sedona Resorts Tel: +1 678 974 7270 Email: info@sedona-resorts.com
www.sedona-resorts.com
www.sha-art.com
Shapemaster Toning Systems Tel: +44 1484 667 474 Email: sales@shapemaster.co.uk
www.shapemaster.co.uk
Shea Terra Organics Tel: +1 877 427 6627 Email: customerservice@sheaterraorganics.com
www.sheaterraorganics.com
Shenkha Tel: +971 52 849 0686 Email: mseferian@me.com www.spaconsultants.ae
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 313
CONTACT BOOK Shiseido Spa Dept
Själ Skincare
Smiths of Jersey
Email: shiseidospas@jv.shiseido.co.uk
Tel: +1 212 560 9561 Email: info@isjal.com
Tel: +44 1534 854 262 Email: contact@smithsofjersey.com
www.sjalskincare.com
www.smithsofjersey.com
Tel: +1 866 678 7324
Skin 2 Skin Care
So Sound Solutions
www.shortcuts.net
Tel: +1 877 754 6790 Email: ken@skin2skincare.com
Tel: +1 303 926 5316 Email: info@sosoundsolutions.com
www.skin2skincare.com
www.sosoundsolutions.com
www.silhouettone.com
Skin Authority
Sodashi Pty Ltd
Siminetti
Tel: +1 760 268 0047 Email: info@skinauthority.com
Tel: +61 8 9336 6837 Email: sales@sodashi.com
Tel: +44 (0)1386 897866 Email: sales@siminetti.com
www.skinauthority.com
www.sodashi.com
www.siminetti.com
Skin for Life
Softouch International
Tel: +1 866 312 7546
Tel: +971 6 7145535 Email: info@softouchspa.com
www.shiseidospas.com
Shortcuts Software
Silhouet-Tone Corporation Tel: +1 866 340 9456
Simon Jersey
www.skinforlife.com
Tel: +44 8444 994 414
www.simonjersey.com
Simply Washrooms
Skinade
www.softouchspa.com
Tel: +44 8451 300 205
Soleil Organique
www.skinade.com
Email: sales@soleilorganique.com
Tel: +44 161 643 8484 Email: sales@simplywashrooms.co.uk
SkinCeuticals
www.simplywashrooms.co.uk
Tel: +1 800 771 9489
Solta Medical Inc
www.skinceuticals.com
Tel: +1 877 782 2286 Email: info@solta.com
Simulated Environment Concepts Inc Tel: +1 305 651 9200 Email: allen@spacapsule.com
www.spacapsule.com
Sirona Tel: +44 1254 239 900 Email: enquiries@sironaspa.com
www.sironaspa.com
Sismo Fitness International Tel: +33 1 49 08 02 50 Email: contact@sismofitness.com
www.sismofitness.com
Sky-Skan Europe GmbH
www.soleilorganique.com
www.solta.com
Tel: +49 89 6428 9231 Email: office@skyskan.com
Soltron
www.skyskan.com
Tel: +1 866 243 9861
Slim Images Ltd Tel: +44 1733 897 202 Email: info@slimimages.co.uk
www.slimimages.co.uk
Smart Candle Tel: +44 1753 621 777 Email: enquiries@smartcandle.co.uk
www.smartcandle.co.uk
www.soltron.us
Somadome Tel: +1 877 877 5449 Email: info@somadome.com
www.somadome.com
Somme Institute Tel: +1 212 593 0070 Email: sales@sommeinstitute.com
www.sommeinstitute.com
314 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Sommerhuber GmbH
Spa Concepts International
Spa Opportunities
Tel: +43 7252 893 0 Email: keramik@sommerhuber.com
Tel: +1 707 939 0101 Email: eva@spaconcepts.com
Tel: +44 1462 431 385 Email: spaopps@leisuremedia.com
www.sommerhuber.com
www.spaconcepts.com
www.spaopportunities.com
Sopro Bauchemie GmbH
Spa Connectors
Spa Origins Co Ltd
Tel: +49 611 1707-239 Email: international@sopro.com
Tel:+62 (0) 0821 4400 0510 Email: info@spaconnectors.com
Tel: +66 2665 7180 Email: info@spaorigins.com
www.sopro.com
www.spaconnectors.com
www.spaorigins.com
Sorisa
The Spa Consultants
Spa Profits Consulting Inc
Tel: +34 93 721 69 20 Email: sorisa@sorisa.com
Tel: +27 11 234 2150
Tel: +1 604 921 6245 Email: contact@spaprofits.com
www.sorisa.com
Sothys Tel: +33 5 55 17 45 00 Email: sothysspa@sothys.net
www.sothys.com
Soy Delicious Candles
www.thespaconsultants.co.za
Spa Creators Ltd Tel: +44 1189 471 857 Email: enquiry@spacreators.co.uk
www.spacreators.co.uk
Spa Factory Bali
www.spaprofits.com
Spa Revolutions Tel: +1 760 480 7586 Email: info@sparev.com
www.sparevolutions.com
Spa Ritual
Tel: +1 877 769 6426
Tel: +62 361 701 439 Email: sales@spafactorybali.com
www.soydelicious.com
www.spafactorybali.com
Spa & Club Ideations, LLC
Le Spa Francais
Tel: +1 561 758 4244
Tel: +33 6 79 52 43 11 Email: erwanmadec@lespafrancais.com
Spa Sessions
www.spaclubideations.com
Spa Advisors Inc
Spa Guide-n-Light
www.spasessions.com
Tel: +1 480 659 7730 Email: kay@spaadvisors.com
Tel: +91 98195 61806 Email: info@spaguidenlight.com
www.spaadvisors.com
www.spaguidenlight.com
Spa Advocates
Spa Innovations
Tel: +852 2459 1663 Email: info@spaadvocates.com
Tel: +65 6386 1236 Email: services@spa-innovations.com
www.spaadvocates.com
www.spa-innovations.com
Spa Balance Consulting
Spa Management Solutions
Tel: +34 91 563 7740 Email: info@spa-balance.com
Tel: +1 702 524 4505 Email: spamgmtsol@aol.com
Spa Success Consultants
www.spa-balance.com
www.spamanagementsolutions.com
Tel: +1 561 866 9601
Tel: +1 818 988 2228 Email: info@sparitual.com
www.sparitual.com
Tel: +61 4 2358 8001 Email: info@spasessions.com
Spa Sounds Tel: +61 2 9693 1596 Email: sales@spasounds.com.au
www.spasounds.com.au
Spa Strategy Tel: +1 303 323 1330 Email: elaine@spastrategy.net
www.spastrategy.net
www.spasuccess.com
www.spahandbook.com
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 315
CONTACT BOOK Spa Technologies
SpaFinder Wellness Inc
SportsArt Worldwide
Tel: +845 589 0000 Email: info@spatechnologies.com
Email: sales@spafinder.com
Tel: +886 6 3840888 Email: info@sportsart.com.tw
www.spatechnologies.com
Spa Universe Tel: +61 2 8332 1818 Email: info@spauniverse.com.au
www.spauniverse.com.au/web/guest
Spa Vision Tel: +44 1225 744 450 Email: info@spavision.com
www.spavision.com
SpaAudit
www.spafinder.com
SpALIGN Concepts Tel: +1 970 456 6594
St Tropez
www.spalign.com
Tel: +44 20 7845 6330
Spalogique Consulting Ltd
www.st-tropez.com
www.spalogique.com
Star Trac
SpaLution
Tel: +1 714 669 1660 Email: sales@startrac.com
Tel: +971 50 443 8812 Email: info@spalution.com
www.startrac.com
www.spalution.com
Star Wellness
Tel: +61 4 2358 8001
Sparcana Ltd
www.spaaudit.com
Tel: +44 1789 204 904 Email: info@spapliance.com
Spabreaks
www.spapliance.com
Tel: +44 800 043 6600
www.sportsartfitness.com
Tel: +33 4 97 06 51 07
www.starwellness.com
Starpool srl Tel: +390 462 571 881 Email: info@starpool.com
www.spabreaks.com
Sparcstudio
Spabulous
Tel: +44 203 637 5997 Email: beverley@sparcstudio.co.uk
Starvac Group
www.sparcstudio.co.uk
www.starvac-group.com
www.spabulous.com
Sparenity
Stas Doyer Hydrotherapie
SPAd
Tel: +44 1495 792 211 Email: info@sparenity.co.uk
Tel: +33 5 61 51 93 20 Email: info@stas-doyer.com
www.sparenity.co.uk
www.stas-doyer.com
SpaSoft
Steiner Leisure Ltd
Tel: +1 905 752 1800
Tel: +1 305 358 9002 ext 308
SpaDunya
www.spasoft.com
www.steinerleisure.com
Tel: +33 4 66 04 07 07 Email: info@spadunya.com
Tel: +961 (0) 3 255 444 Email: nathalie@spabulous.com
Tel: +1 928 204 2338 Email: spad@sylviaspa.com
www.sylviaplanninganddesign.com
www.starpool.com
Spiezia Organics Ltd
Steiner Spa Consulting
www.spadunya.com
Tel: +44 1326 221777 Email: info@spieziaorganics.com
Tel: +603 7880 6588 Email: info@steinerspaconsulting.com
SpaEquip Inc
www.madeforlifeorganics.com
www.steinerspaconsulting.com
Tel: +1 310 388 9030 Email: assist@spaequip.com
Spirit Music Group
www.spaequip.com
Tel: +1 212 614 8137
www.spiritmusicgroup.com
316 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Steve Kass Consulting
Studio Noach
Swan/Svanen
Tel: +1 914 671 7161 Email: stevekass@stevekassconsulting.com www.stevekassconsulting.com
Tel: +31 20 404 0733 Email: info@studionoach.nl
Tel: +46 8 55 55 24 00 Email: info@ecolabel.se
www.studionoach.com
www.svanen.se
Steve Leung Designers Ltd
Studio RHE
Swiss Mountain Cosmetics GmbH
Tel: +852 2527 1600 Email: sld@steveleung.com
Tel: +44 20 7253 5358 Email: architect@rhe.uk.com
Tel: +41 55 28 45 390 Email: info@swiss-mountain-cosmetics.ch
www.steveleung.com
www.rhe.uk.com
www.niance.ch
Stolle Service Ltd
Subtle Energies
Swiss Perfection
Tel: +1 250 370 2727 Email: info@stolle.com
Tel: +61 2 9634 1677 Email: nick@subtleenergies.com.au
Tel: +41 21 962 88 90 Email: info@swissperfection.com
www.stolle.com
www.subtleenergies.com.au
Stone Forest
The Sufferfest Pte
Sybaritic Inc
Email: theminions@thesufferfest.com
Tel: +1 952 888 8282
Tel: +44 845 617 0617
www.stone-forest.co.uk
www.thesufferfest.com
Storz Medical Ag
Suissessences
Tel: +41 71 677 4545 Email: info@storzmedical.com
Tel: +41 32 631 1667 Email: info@suissessences.ch
www.storzmedical.ch
www.suissessences.ch
Stott Pilates
Sundari
Tel: +1 416 482 4050 Email: info@stottpilates.com
www.sundari.com
www.stottpilates.com
Strategic Spa Solutions Tel: +1 520 248 1901 Email: dtrieste@strategicspa.com
www.strategicspa.com
Stress & Motivation UK Ltd Tel: +44 20 7603 2846 Email: info@soundwavetherapy.co.uk
www.soundwavetherapy.co.uk
Stretch Ceilings Ltd Tel: +44 1276 681 000 Email: sales@stretchceilings.co.uk
Tel: +1 562 435 5000
Sunlighten Saunas Tel: +1 913 754 0831
www.sunlighten.com
Suntech Group Ab Tel: +46 521 230 255 Email: helen.ottosson@suntechgroup.se
www.suntechgroup.se
Supergoop www.supergoop.com
www.swissperfection.com
Sylvia Planning And design Inc (SPAd) Tel: +1 928 204 2338 Email: spad@sylviaspa.com
www.sylviaspa.com
Syneron-Candela Ltd Tel: +44 845 521 0698 Email: info@syneron-candela.co.uk
www.syneron-candela.co.uk
Synoia Technologies Tel: +972 8 940 1718
www.synoiatech.com
System4 Technologies GmbH Tel: +49 421 9601 330 Email: mail@human-regenerator.com
www.human-regenerator.com
TAC â&#x20AC;&#x201C; The Assistant Company Tel: +43 3332 6005 990 Email: office@tac.eu.com
www.tac.eu.com
www.stretchceilings.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 317
CONTACT BOOK Takara Belmont USA
Teapigs
TerrakĂŠ
Tel: +1 800 526 3847
Tel: +44 203 141 8495 Email: info@teapigs.co.uk
Tel: +33 4 94 19 73 73 Email: contact@terrake.com
www.teapigs.co.uk
www.terrake.com
Teatulia
Terres D'Afrique
Tel: +1 303 433 2980 Email: orders@teatulia.com
Tel: +27 11 268 24 43 Email: info@terres-dafrique.com
www.teatulia.com
www.terres-dafrique.com
TechnoAlpin SpA
Teuco Guzzini SpA
Tel: +390 471 550 550 Email: info@technoalpin.com
Tel: +390 733 220391
www.takarabelmont.com
Tanamera Tropical Spa Products Tel: +603 80 684 978 Email: info@tanamera.com.my
www.tanamera.com.my
Tao Freedom LLC Tel: +1 718 599 2163 Email: info@taofreedom.com
www.taofreedom.com
TAP Technology Co Ltd Tel: +66 53 920 144 Email: cs@tap10.com
www.tap10.com
Tara Spa Therapy Inc
www.technoalpin.com
Technodesign SRL Tel: +390 45 715 6988 Email: info@nuvolaitalia.it
www.nuvolaitalia.it
www.teuco.com
Thaiyurveda Tel: +1 831 521 6493 Email: info@thaiyurveda.com
www.thaiyurveda.com
Thalgo
Tel: +1 866 224 1391 Email: customerservice@taraspa.com
Technogym Tel: +390 547 56047
Tel: +33 4 94 19 73 73 Email: contactpro@thalgo.com
www.taraspa.com
www.technogym.com
www.thalgo.com
TavTech Ltd
Teeter Hang Ups
Thalgo Spa Management
Tel: +972 3 536 0515 Email: sales@tav-tech.co.il
Tel: +1 242 362 1001 Email: info@inversioninternational.com
Tel: +33 4 94 19 91 40 Email: tsm@thalgo.com
www.tav-tech.com
www.inversioninternational.com
www.thalgospamanagement.com
TCO Development Sweden
Telegraph Hill Robes
Thalion Laboratories
Tel: +46 8 782 9200 Email: development@tcodevelopment.com
Tel: +1 888 398 7010
Tel: +33 2 98 04 59 69 Email: contact@thalion.com
www.tcodevelopment.com
Teo Cabanel Tel: +33 1 64 22 84 95 Email: info@teo-cabanel.com
www.teo-cabanel.com
Tea Forte Tel: +1 978 369 7777 Email: sales@teaforte.com
www.telegraphhill.com
Temple Spa Ltd
www.thalion.com
Tel: +44 1903 719 429 Email: customerservice@templespa.com
Thann-Oryza Co Ltd
www.templespa.com
www.thann.info
Tempus Clothing
The Divine Company
Tel: +44 1538 385 888 Email: enquiries@tempusclothing.com
Tel: +61 1300 416 100
Tel: +662 714 3239 44
www.thedivinecompany.com
www.tempusclothing.com
www.teaforte.com
318 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Themae
Topaz Consulting
Trilogy Spa Ventures
Tel: +33 1 75 77 59 60
Tel: +44 1268 745 892 Email: info@topazconsulting.net
Tel: +1 212 874 5649 Email: info@trilogyspaventures.com
www.topazconsulting.net
www.trilogyspaventures.com
Toskanaworld
Trixter Europe Ltd
Tel: +49 3 64 61 / 91826 Email: sekretariat@toskanaworld.net
Tel: +44 844 979 4567 Email: eusales@trixter.net
www.toskanaworld.net
www.trixter.net
Tel: +27 21 886 6623 Email: lisa@lsenterprises.co.za
Total Environment Centre
Tropical Science Center
Tel: +61 2 9261 3437
www.spaproducts.co.za
www.tec.org.au
Tel: +506 2253 3267 Email: cct@cct.or.cr
Thermarium SPA – Anlagenbau GmbH
Totally UK
Tel: +43 5244 656 60 Email: office@thermarium.com
Tel: +44 845 600 0203
True Fitness Technology
www.totallyuk.com
Tel: +1 800 426 6570 Email: info@truefitness.com
www.themae.fr
TheraNaka Tel: +27 21 886 6623 Email: info@theranaka.co.za
www.theranaka.co.za
TheraVine
www.thermarium.com
Tiossan
TouchAmerica
www.cct.or.cr
www.truefitness.com
Tel: +1 518 828 2854
Tel: +1 919 732 6968 Email: info@touchamerica.com
Tru Fragrance
www.tiossan.com
www.touchamerica.com
Tel: +1 630 590 5836
Tip Touch International
Trautwein GmbH
Tel: +32 26 44 27 44 Email: jean-guy@tiptouch.com
Tel: +49 76 41 46 77 30 Email: info@trautwein-gmbh.com
www.tiptouch.com
www.trautwein-gmbh.com
Tisserand
Treatwell
Tel: +44 1273 325 666 Email: sales@tisserand.com
Tel: +44 330 100 3515 Email: supply@treatwell.co.uk
www.tisserand.com
www.treatwell.com
TNG Wellness Management Solution
Trend Group
Tel: +7 495 796 99 00 Email: bszecsenyi@tngworld.com
www.trend-group.com
Tylö Ab
www.tngworld.com
Tri-Dosha Ltd
Tel: +46 35 299 00 00 Email: info@tylo.se
Tonon & C SpA
Tel: +44 20 8566 1498 Email: info@tri-dosha.co.uk
www.tylo.com
Tel: +390 432 740740
www.tri-dosha.co.uk
U International Ltd
www.tononitalia.com
www.trufragrance.com
Tumiturbi Tel: +39 348 38 61 346 Email: mariella.maiorano@tumiturbi.it
www.tumiturbi.it
Twyford Bathrooms Tel: +44 1270 879 777 Email: twyford.sales@twyfordbathrooms.com
www.twyfordbathrooms.com
Tel: +44 1256 701 788 Email: info@men-u.co.uk
www.men-u.co.uk
www.spahandbook.com
spa businEss HanDbOOK 2017 – 2018 319
CONTACT BOOK The Ultimate Sauna Company Ltd
Uspa
Vibrogym UK
Tel: +44 1933 303 077 Email: service@theultimatesauna.co.uk
Tel: +61 3 9596 0522 Email: info@uspa.com.au
Tel: +44 20 7272 0770 Email: info@react-fitness.com
www.theultimatesauna.co.uk
www.uspaimmersion.com
www.vibrogym.com
Ultrasun International BV
Vagheggi Phytocosmetici
Victoria Moore Ltd
Tel: +31 74 291 22 15 Email: info@ultrasun.nl
Tel: +39 0444 639600
Tel: +44 7525 812 275 Email: victoria@victoriamoore.eu
www.ultrasun.nl
Unbescheiden GmbH Tel: +49 7221 9 53 40 Email: info@unbescheiden.com
www.unbescheiden.com
Under a Tree Health & Wellness Consulting Tel: +1 520 400 5799 Email: amy@underatree.com
www.vagheggi.com
Vanessa Gallinaro Tel: +44 20 7828 1485 Email: info@vanessa-gallinaro.com
www.vanessa-gallinaro.com
Vani-T Pty Ltd Tel: +61 8 8381 0000 Email: info@vani-t.com
www.vani-t.com
www.underatree.com
Vasper
Under the Canopy
Tel: +1 808 679 1268 Email: infohi@vasper.com
www.victoria-moore.eu
Vidarium by LivinGlobe Tel: +49 89 3229 9850 Email: contact@livinglobe.com
www.livinglobe.com
Viora Inc www.vioramed.com
Visage Pro USA Tel: +1 855 803 8161
www.visageprousa.com
www.vasper.com
Vitl Tech
www.underthecanopy.com
Vendor International BV
Tel: +33 185 732 920 Email: commercial@vitaltech-france.com
Unite Eurotherapy
Tel: +31 13 578 66 90 Email: info@vendorinternational.com
Tel: +1 561 955 9311 Email: info@underthecanopy.com
www.vitaltech-france.com
www.vendorinternational.com
Vita Liberata
www.uniteeurotherapy.com
Vera Iconica Architecture
Tel: +44 28 9334 4411 Email: enquiries@vitaliberata.com
Universal Companies Inc
Tel: +1 307 201 1642 Email: info@veraiconicaarchitecture.com
Tel: +1 888 957 5372 Email: info@uniteeurotherapy.com
www.vitaliberata.com
www.veraiconicaarchitecture.com
VitaMan Pty Ltd
www.universalcompanies.com
VersaClimber USA
Tel: +61 2 9725 6994 Email: info@vitaman.com.au
Universal Essences
Tel: +1 714 850 9716 Email: email@heartrateinc.com
Tel: +1 800 558 5571 Email: info@universalcompanies.com
Tel: +44 870 062 0206 Email: belinda@universalessences.com
www.universalessences.com
www.vitaman.com.au
www.versaclimber.com
Voelker Gray Design
Vi Spa Experience Rooms
Tel: +1 949 651 0300 Email: john@voelkergraydesign.com
Tel: +44 1257 451 666
www.voelkergraydesign.com
www.vi-spa.co.uk
320 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
For a breakdown of products and services by type, turn to our Product Selector on p323 Voya
Weleda International
Woodway GmbH
Tel: +353 71 916 1872 Email: sales@voya.ie
Tel: +41 61 705 21 21
Tel: +49 7621 94 09 99 0 Email: info@woodway.de
www.voya.ie
Vulsini Tel: +44 20 8816 8161 Email: info@vulsini.com
www.vulsini.net
Wala Heilmittel GmbH
www.weleda.com
Wellmondo
www.woodway.de
Tel: +49 89 3890 28 54 Email: info@wellmondo.de
World Business Council for Sustainable Development
www.wellmondo.de
Tel: +41 22 839 3100 Email: info@wbcsd.org
Wellness Business Consultancy UK Tel: +44 788 525 5887
www.wbcsd.org
www.kislifestyle.co.uk
World Green Building Council
www.wala.de
The Wellness Technical Services Co LLC
Tel: +1 289 268 3900 Email: info@worldgbc.org
Washroom Washroom Ltd
Tel: +971 4362 9625 Email: martin.roehle@thewellness.ae
Tel: +49 71 64 930 0 Email: info@wala.de
Tel: +44 845 470 3000 Email: contact@washroom.co.uk
www.thewellness.ae
www.washroom.co.uk
Werner Dosiertechnik GmbH & Co KG
Water Footprint Network
Tel: +49 82 72/9 86 97 0 Email: info@werner-dosiertechnik.de
Tel: +31 53 489 4320 Email: info@waterfootprint.org
www.werner-dosiertechnik.de
www.worldgbc.org
World Resources Institute Tel: +1 202 729 7600
www.wri.org
WTS International Tel: +1 301 761 5803 Email: svpdevelopment@wtsinternational.com
www.waterfootprint.org
Wheway Lifestyle International
Water-to-Go Ltd
Tel: +44 1494 758 058 Email: info@whewaylifestyle.com
Xeros Ltd
Tel: +44 1582 841 412
www.whewaylifestyle.com
Tel: +44 114 2699 656
www.watertogo.eu
WaterRower UK Tel: +44 20 8749 9090 Email: support@waterrower.co.uk
www.waterrower.co.uk
www.wtsinternational.com
www.xeroscleaning.com
Wild Earth Pvt Ltd Tel: +977 1 437 41 78 Email: info@wildearthnepal.com
www.wildearthnepal.com
XPlan Tel: +31 113 253 280 Email: info@dimmbizzcom
www.xplanonline.com
Wimberly Allison Tong & Goo Tel: +1 808 521 8888
Yamarama
www.watg.com
Tel: +44 20 7703 2901 Email: info@yamarama.com
www.webracing.co.uk
Wisdom of Africa
www.yamarama.com
Weil Lifestyle LLC
Tel: +27 83 266 5615 Email: enquiries@wisdomcosmetics.com
Yeah Baby
www.drweil.com
www.wisdomcosmetics.com
WebRacing Tel: +44 1342 315 933 Email: info@webracing.co.uk
Tel: +1 480 785 0555 Email: info@yeahbabypl.com
www.yeahbabypl.com
www.spahandbook.com
spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018 321
CONTACT BOOK Yemaya
Yvonne Gray Cosmetics
Zimmer MedizinSysteme
Tel: +33 5 59 31 51 80 Email: contact@yemaya-fine-food.com
Tel: +44 1491 639 400 Email: sales@yvonne-gray.co.uk
Tel: +49 731 97 61 291 Email: export@zimmer.de
www.yemaya-the.com
www.yvonne-gray.co.uk
www.zimmer.de
Yoga Professionals
Z.Bigatti
Zoki UK
Tel: +44 20 7689 2407 Email: bookings@ymcafit.org.uk
Tel: +1 651 489 2058
Tel: +44 121 766 7888
www.zbigatti.com
www.zokiuk.co.uk
Zeal Cosmetics Inc
Zoya
Tel: +81 6 6485 7222 http://zlc.jp/en/index.html
Tel: +1 216 438 6363
www.yogamasti.com
Zdravoros
Zucchetti Rubinetteria SpA Tel: +390 322 954700
Yon-Ka
Tel: +7 965 211 08 15 Email: natalia@zdravoros.ru
Tel: +33 1 41 19 56 56
www.zdravoros.ru
www.yogaprofessionals.net
Yogamasti Tel: +44 7723 423 719 Email: info@yogamasti.com
www.yonka.com
Yoo Tel: +44 20 7009 0100 Email: info@yoo.com
Zendals Tel: +1 973 584 0168 Email: info@zendals.com
www.zoya.com
www.zucchettirub.it
Zynk Design Tel: +44 20 7467 7332 Email: stavros@zynkdesign.com
www.zynkdesign.com
www.zendals.com
www.yoo.com/designers/yoo-studio
Youspa Srl Tel: +390 543 037126 Email: support@youspa.eu
Zenoti Tel: +1 877 481 7634 Email: sales@zenoti.com www.zenoti.com
www.youspa.eu
Ytsara
Zen-sations Email: info@zen-sations.com
Tel: +66 2 656 7060 1 Email: sale@ytsara.com
www.zen-sations.com
www.ytsara.com
Zensei
Yum Skin Care Inc
Tel: +1 760 487 1316 Email: info@zensei.com
Tel: +1 604 279 5525 Email: info@yumskincare.com
www.zensei.com
www.yumskincare.com
Zimmer Aesthetics
Yves Rocher
Tel: +49 731 97 61 291 Email: export@zimmer.de
Tel: +44 870 049 2222
www.zimmer-aesthetics.de
www.yves-rocher.co.uk
322 spa businEss HanDbOOK 2017 â&#x20AC;&#x201C; 2018
www.spahandbook.com
Products & Services
Product Selector Choose the category of product or service you need and you’ll find relevant companies listed, along with key contact details. Other details, including phone, email and website can be found for each company in the Contact Book (on p280) and also online at www.spa-kit.net
Accessories Eastern Vibration LLC www.easternvibration.com Hammamii www.hammamii.com Lemonzest www.lemonzest.ch Majestic Towels www.majestictowels.co.uk Manatee Spa www.manateespa.com Moliabal www.moliabal.com Next2Skin www.next2skin.com.au Noel Asmar Group www.noelasmarpedicurebowls. com Popband www.thepopband.com Saakalya Collection www.saakalya.com Saltability www.saltability.com Scentered www.scentered.me
Anti-ageing products Africology www.africology-sa.com Ahava www.ahava.com Alchimie Forever LLC www.alchimie-forever.com
www.spahandbook.com
Allure Africa www.allureafrica.com
Charme d’Orient www.charmedorient.com
DRV Phytolab www.drvsa.com
Alqvimia SL www.alqvimia.com
Christina www.christina-cosmeceuticals.com
Elemental Herbology www.elementalherbology.com
Amala Inc www.amalabeauty.com
Cinq Mondes www.cinqmondes.com
Elemis Ltd www.elemis.com
Anne Semonin www.annesemonin.com
Circadia by Dr. Pugliese www.circadia.com
Eleusian Skin Care www.eleusian.com.au
AR457 www.ar457.com
Clarins www.clarins.com
Ella Baché www.ellabache.fr
Aromatherapy Associates Ltd www.aromatherapyassociates.com
Collin fr.collinparis.com
Éminence Organic Skin Care www.eminenceorganics.com
Aromatica www.aromatica.fi
Comfort Zone www.comfortzone.it
Environ Skin Care Pty Ltd www.environ.co.za
Attirance www.attirance.com
Cor LLC www.corsilver.com
ESPA www.espaskincare.com
Aveda www.aveda.com
C’watre www.cwatre.com
Eve Lom Ltd www.evelom.com
Babor GmbH & Co Kg www.babor.com
Daniela Steiner www.steinercosmetics.com
Eve Taylor (London) Ltd www.eve-taylor.com
BeautyLab Ltd www.beautylab.co.uk
Daniele de Winter www.danieledewinter.com
Finders International www.shopforspatrade.com
Biodroga Cosmetic GmbH www.biodroga.com
Darphin www.darphin.com
FisioSphere www.fisiosphere.it
Biola Organic Cosmetics www.biola-organics.com
DDF Skincare www.ddfskincare.com
Forlle'd Inc www.forlled.com
Bliss www.blissworld.com
Decléor www.decleor.com
Gatineau www.gatineau-paris.com
Carita International www.carita.com
Delicious! www.delicious-skin.com
Gazelli International www.gazelliskincare.com
Caudalie www.caudalie.com
Dermalogica www.dermalogica.com
Germaine de Capuccini www.germaine-de-capuccini.com
Chanticaille www.chanticaille.com
Dr Burgener www.drburgener.com
Guinot www.guinot.com
spa business HANDBOOK 2017 – 2018 323
Products & Services Anti-ageing products continued
Harnn www.harnn.com Heaven Health & Beauty www.heavenbydeborahmitchell.co.uk Hobe Pergh SRL www.hobepergh.it Hora Sexta www.horasexta.it HydroPeptide www.hydropeptide.com Institut Esthederm www.esthederm.com Intraceuticals www.intraceuticals.com Julisis www.julisis.com Jurlique www.jurlique.com.au Kanebo Cosmetics Inc www.kanebo-international.com Katherine Daniels Cosmetics www.katherinedanielscosmetics.com Kerstin Florian www.kerstinflorian.com Kimia Skincare Ltd www.kimia.co.uk Klapp Cosmetics GmbH www.klapp-cosmetics.com KuuSh Pty Ltd www.kuush.com.au L Raphael www.l-raphael.com La Mer Corporate www.cremedelamer.com/corporate Laboratoire Remède www.remede.com Laboratoires Ingrid Millet SA www.ingridmillet.com Laboratoires La Prairie SA www.laprairie.com
LaNatura www.lanatura.com
Neaumorinc www.neaumorinc.com
Shiseido Spa Dept www.shiseidospas.com
Les Sens de Marrakech www.lessensdemarrakech.com
Nimue Skin Technology www.nimueskin.com
Skin 2 Skin Care www.skin2skincare.com
Lira Clinical www.liraclinical.com
Nohem www.nohem.com
Skin Authority www.skinauthority.com
Li’Tya www.litya.com
Nu Skin www.nuskin.com
SkinCeuticals www.skinceuticals.com
L’Occitane www.spa.loccitane.com/
Nude www.nudeskincare.com
Sothys www.sothys.com
LPG Systems www.lpgsystems.com
Ógra Skincare www.ograskincare.com
Spa Technologies www.spatechnologies.com
Lubatti www.lubatti.co.uk
Omnisens Paris www.omnisens.fr
Subtle Energies www.subtleenergies.com.au
Luxsit Organic Care www.luxsit.se
Omorovicza www.omorovicza.com
Sundari www.sundari.com
Macon Meerescosmetic www.maconmeerescosmetic.de
On Group www.on-group.co.uk
Swiss Mountain Cosmetics GmbH www.niance.ch
Madara Cosmetics www.madaracosmetics.com
The Organic Pharmacy www.theorganicpharmacy.com
Swiss Perfection www.swissperfection.com
Marine Beauty Care Ltd www.marinebeautycare.co.uk
Payot www.payot.com
Temple Spa Ltd www.templespa.com
Matis Paris www.matisparis.com
Pevonia International LLC www.pevonia.com
Terraké www.terrake.com
Mavala International SA www.mavala.com
Phytomer www.phytomerpro.com
Terres D'Afrique www.terres-dafrique.com
MBR Cosmetics www.mbr-cosmetics.com
Phyt’s www.phyts.com
Thalgo www.thalgo.com
MCCM Medical Spa www.mccmmedicalspa.com
Priori www.prioriskincare.com
ThalIon Laboratories www.thalion.com
MD Formulations www.mdformulations.com
Pure Altitude www.pure-altitude.com
Melvita www.melvita.com
QMS Medicosmetics www.qmsmedicosmetics.com
The Divine Company www.thedivinecompany.com
Miriam Quevedo SL www.miriamquevedo.com
REN Skincare www.renskincare.com
Moor Spa International Ltd www.moorspa.co.uk
Repêchage Ltd www.repechage.com
My Blend www.my-blend.com
Rice Force www.riceforce.net/en
Nannic Int www.nannic.com
Rodial Ltd www.rodial.co.uk
Natura Bissé Internacional SA www.naturabisse.es
Sanitas Skincare www.sanitas-skincare.com
324 spa business HANDBOOK 2017 – 2018
Themae www.themae.fr TheraVine www.spaproducts.co.za Vagheggi Phytocosmetici www.vagheggi.com Wisdom of Africa www.wisdomcosmetics.com Yon-Ka www.yonka.com Yves Rocher www.yves-rocher.co.uk
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Aromatherapy Absolute Aromas www.absolute-aromas.com Alqvimia SL www.alqvimia.com Amala Inc www.amalabeauty.com Anakiri BioEnergetic Skin Care www.anakiri.com Aromapothecary www.aromapothecary.com Aromatherapy Associates Ltd www.aromatherapyassociates.com Aromatica www.aromatica.fi AromaWorks www.aroma-works.com Aveda www.aveda.com Biodroga Cosmetic GmbH www.biodroga.com Biossentials Ltd www.biossentials.com Botanicals Ltd www.botanicals.co.uk Caribbean Essentials www.caribbeanessentials.com Cinq Mondes www.cinqmondes.com Clarins www.clarins.com Comfort Zone www.comfortzone.it Daniele de Winter www.danieledewinter.com Darphin www.darphin.com Decléor www.decleor.com Delicious! www.delicious-skin.com Deserving Thyme Inc www.deservingthyme.com
www.spahandbook.com
Elemental Herbology www.elementalherbology.com
LaNatura www.lanatura.com
Spa Technologies www.spatechnologies.com
Elemis Ltd www.elemis.com
Le Labo www.lelabofragrances.com
SpaDunya www.spadunya.com
Éminence Organic Skin Care www.eminenceorganics.com
Les Sens de Marrakech www.lessensdemarrakech.com
Spiezia Organics Ltd www.madeforlifeorganics.com
ES Skincare www.esskincare.co.uk
Li’Tya www.litya.com
Subtle Energies www.subtleenergies.com.au
ESPA www.espaskincare.com
L’Occitane www.spa.loccitane.com/
Tara Spa Therapy Inc www.taraspa.com
Eve Taylor (London) Ltd www.eve-taylor.com
Matis Paris www.matisparis.com
Thalgo www.thalgo.com
FisioSphere www.fisiosphere.it
Moroccanoil www.moroccanoil.com
Thann-Oryza www.thann.info
Fragrant Earth Co Ltd www.fragrant-earth.co.uk
Nectar Essences www.nectaressences.com
Tisserand www.tisserand.com
Germaine de Capuccini www.germaine-de-capuccini.com
Neom Luxury Organics www.neomorganics.com
Tru Fragrance www.trufragrance.com
Giffarine Skyline Laboratory and Health Care Co www.giffarinefactory.com
Pevonia International LLC www.pevonia.com
Universal Essences www.universalessences.com
Pino GmbH www.pinoshop.de
Vagheggi Phytocosmetici www.vagheggi.com
Premchit Prateap Na Thalang Ltd www.experiencepremchit.com
Voya www.voya.ie
Primavera www.primavera.co.uk
Yon-Ka www.yonka.com
Primavera Life GmbH www.primaveralife.com
Ytsara www.ytsara.com
Guinot www.guinot.com Harnn www.harnn.com Heritage Healers www.heritagehealers.com I plus Q www.iplusq.com Josiane Laure www.josiane-laure.com Jurlique www.jurlique.com.au Kemitron www.kemitron.com Kerstin Florian www.kerstinflorian.com Klapp Cosmetics GmbH www.klapp-cosmetics.com KuuSh Pty Ltd www.kuush.com.au Laboratoires Camylle www.camylle.com Laboratory of Flowers www.labofflowers.com
Purple Flame Aromatherapy www.purpleflame.co.uk
Audio-visual
Red Flower www.redflower.com
AB Audio Visual Ltd www.abaudiovisual.co.uk
REN Skincare www.renskincare.co
Bose Ltd www.bose.co.uk/business_solutions
Russie Blanche www.russieblanche.com
ClubCom UK www.clubcom.co.uk
Sasy n Savy Pty Ltd www.sasynsavy.com.au
Fantaay www.fantaay.com
Scentered www.scentered.me
Motion Waves www.motion-waves.com
Shiseido Spa Dept www.shiseidospas.com
Real Music www.realmusic.com
Sothys www.sothys.com
Sky-Skan Europe GmbH www.skyskan.com
spa business HANDBOOK 2017 – 2018 325
Products & Services Audio-visual continued Vidarium by LivinGlobe www.livinglobe.com
Booking systems See computer systems/software
Candles Akhassa www.akhassausa.com Aroma Naturals www.aromanaturals.com AromaWorks www.aroma-works.com AtarNaive SRL www.atarnaive.com Attirance www.attirance.com Bamford Ltd www.bamford.co.uk Candle Impressions www.candleimpressions.net Cosmetic Horizons www.cosmetic-horizons.com Deco Candles www.decocandles.net Deserving Thyme Inc www.deservingthyme.com Er’go Candle www.ergocandle.com Eve Taylor (London) Ltd www.eve-taylor.com Hawaiian Body Products LLC www.hawaiianbodyproducts.com Illume www.illumecandles.com LaNatura www.lanatura.com Le Labo www.lelabofragrances.com Neom Luxury Organics www.neomorganics.com Red Flower www.redflower.com
Saakalya Collection www.saakalya.com
Gaiam Inc www.gaiam.com
Booker www.booker.com
Scandle www.scandlecandle.com
Hucke Ag www.venice-beach.com
Concept Software Systems www.csscorporate.com
Scentered www.scentered.me
Julianna Rae www.juliannarae.com
Digital Right Brain www.salonpos.net
Smart Candle www.smartcandle.co.uk
Karen Neuburger www.karenneuburger.com
ESP Leisure www.e-s-p.com
Soy Delicious Candles www.soydelicious.com
Kashwére LLC www.kashwereathome.com
ESP Online www.esponline.co.za
Tanamera Tropical Spa Products www.tanamera.com.my
Lytess www.lytess.com
Ez-runner www.ez-runner.com
Temple Spa Ltd www.templespa.com
Mind in Motion www.getyourmindinmotion.com
Fitbug Holdings PLC www.fitbugholdings.com
Universal Essences www.universalessences.com
Noel Asmar Group www.noelasmaruniforms.com
Fitech UK www.fitech.co.uk
Victoria Moore Ltd www.victoria-moore.eu
Physician Endorsed www.physicianendorsed.com
Gappt www.gappt.com
Pure Pod www.purepod.com.au
Gumnut Systems International www.gumnuts.com
Altaeco Spa www.altaeco.com
The Robeworks Inc www.robeworks.com
HRS Hotel and Restaurant Systems www.hrs.ru
Domus www.domustiles.co.uk
Samtosa Clothing www.phrcanada.com
IHost Hospitality www.ihost-hospitality.com
Designworks Tiles www.designworkstiles.com
Tao Freedom LLC www.taofreedom.com
Instyle Fitness www.instylefitness.co.uk
Siminetti www.siminetti.com
Telegraph Hill Robes www.telegraphhill.com
Intelligenz Solutions www.intelligenzsolutions.com
Under the Canopy www.underthecanopy.com
Invotech Ltd www.invotech.ie
Zendals www.zendals.com
Micros Systems Inc www.micros.com
Ceramics & Tiling
Clothing for retail 90210 Organics www.90210organics.com Adidas Ag www.adidas-group.com Asquith London www.asquithlondon.com Blu Leisure Limited www.bluleisure.co.uk Daguas www.daguas.it Dermasilk www.dermasilk.co.uk Fashionizer Spa www.fashionizerspa.com
326 spa business HANDBOOK 2017 – 2018
Computer systems/ software ADN Informatique www.adn-informatique.com Agilysys (Europe) Ltd www.agilysys.com/hospitality Alacer www.alacer.co.uk Book4time www.book4time.com
Millennium Systems International www.millenniumsi.com Mindbody Inc www.mindbodyonline.com Motionsoft Inc www.motionsoft.net Omnico Group www.omnicogroup.com Paradigm Shift www.paradigm-shift.net Premier Software Solutions www.premiersoftware.co.uk
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Priverus Software www.priverus.com
Barielle www.barielle.co.uk
Hawley International www.hawley.net.au
Miriam Quevedo SL www.miriamquevedo.com
Quinyx www.quinyx.com
Beauty of Life www.beautyoflife.ne
Horst Kirchberger Makeup Studio www.horst-kirchberger.de
Nannic Int www.nannic.com
ResortSuite www.resortsuite.com
Becca (London) Ltd www.beccacosmetics.com
Iredale Mineral Cosmetics www.janeiredale.com
Nars Cosmetics Inc www.narscosmetics.com
SalonBiz www.salonbizsoftware.com
Biodroga Cosmetic GmbH www.biodroga.com
Jessica Cosmetics International www.jessicacosmetics.com
Natura Bissé Internacional SA www.naturabisse.es
SelfOptima www.selfoptima.com
Borghese Inc www.borghesecosmetics.com
Kanebo Cosmetics Inc www.kanebo-international.com
Nouveau Beauty Group www.nouveaulashes.co.uk
Shortcuts Software www.shortcuts.com.au
Chanticaille www.chanticaille.com
Kenneth Green Associates www.kennethgreenassociates.co.uk
OPI Products Inc www.opi.com
SpaOne Software www.spaone.com.au
Christopher Drummond Beauty www.christopherdrummond.com
Klapp Cosmetics GmbH www.klapp-cosmetics.com
Orly International Inc www.orlybeauty.com
SpaSoft www.spasoft.com
Clarins www.clarins.com
Kroma www.kromamakeup.com
Parfums Givenchy www.parfumsgivenchy.com
TAC – The Assistant Company www.tac.eu.com
Comfort Zone www.comfortzone.it
KuuSh Pty Ltd www.kuush.com.au
Phytomer www.phytomerpro.com
TAP Technology Co Ltd www.tap10.com
CND (Creative Nail Design) www.cnd.com
La Biosthétique www.labiosthetique.com
Phyt’s www.phyts.com
TNG Wellness Management Solution www.tngworld.com
Daniel Sandler Ltd www.danielsandler.com
Laboratoires Ingrid Millet SA www.ingridmillet.com
Proto-col www.proto-col.com
Darphin www.darphin.com
Laboratoires La Prairie SA www.laprairie.com
Rice Force www.riceforce.net/en
Ecru New York www.ecrunewyork.com
Laboratori Royal www.movie-cosmetics.it
Russie Blanche www.russieblanche.com
Ella Baché www.ellabache.fr
Ligne St Barth www.lignestbarth.com
QMS Medicosmetics www.qmsmedicosmetics.com
Environ Skin Care Pty Ltd www.environ.co.za
LPG Systems www.lpgsystems.com
Qosmedix www.qosmedix.com
Esse Cosmetic www.essecosmetic.com
Madara Cosmetics Ltd www.madara-cosmetics.lv
Ramer Sponges www.ramersponges.com
Essential Wholesale www.essentialwholesale.com
Marie W www.marie-w.de
REN Skincare www.renskincare.co
Essie Cosmetics www.essie.com
Mavala International SA www.mavala.com
Repêchage Ltd www.repechage.com
Gemology Cosmetics www.gemology.fr
Maystar www.maystar.com
Shiseido Spa Dept www.shiseidospas.com
Gerrard International www.gerrardinternational.com
MCCM Medical Spa www.mccmmedicalspa.com
Sothys www.sothys.com
Germaine de Capuccini www.germaine-de-capuccini.com
MD Formulations www.mdformulations.com
Swiss Mountain Cosmetics GmbH www.niance.ch
Harley Street Cosmetic Ltd www.harleystreetcosmetic.com
Mei Kuai Cosmetics Co Ltd www.meikuai.com.tw
U International Ltd www.men-u.co.uk
XPlan www.xplanonline.com Zenoti www.zenoti.com
ConsultancIES / Contract management See p164
Cosmetics/make-up Alchimie Forever LLC www.alchimie-forever.com Allure Africa www.allureafrica.com Alqvimia SL www.alqvimia.com Artdeco www.artdeco.org.uk Aveda www.aveda.com Babor GmbH & Co Kg www.babor.com
www.spahandbook.com
spa business HANDBOOK 2017 – 2018 327
Products & Services Cosmetics/make-up continued
Vagheggi Phytocosmetici www.vagheggi.com VitaMan Pty Ltd www.vitaman.com.au Wisdom of Africa www.wisdomcosmetics.com Yvonne Gray Cosmetics www.yvonne-gray.co.uk Z.Bigatti www.zbigatti.com
Dental devices Electro Medical Systems (EMS) www.ems-company.com Foreo AB www.foreo.com
Distributors Ellisons www.ellisons.co.uk Beauty Express www.beautyexpress.co.uk Gerrard International www.gerrardinternational.com Louella Belle www.louellabelle.co.uk Natalie Roche Ltd www.natalieroche.com
Drinks Africology www.africology-sa.com Camellia's Tea House www.camelliasteahouse.com Conscious Water www.consciouswater.com Dragonfly Teas www.dragonfly-teas.com Emeyu www.emeyu.com Ikaati www.ikaati.com Labiomer www.labiomer.com LaGaia Hydraceuticals www.lagaia.com.au Mighty Leaf Tea Company www.mightleaf.com Premchit Prateap Na Thalang Ltd www.experiencepremchit.com Rare Tea Company Ltd www.rareteacompany.com Revolution Tea www.revolutiontea.com Rishi Tea www.rishi-tea.com Skinade www.skinade.com
PBI Spa Solutions www.probeauticinstitut.com
Spa Universe www.spauniverse.com.au/web/ guest
Spa Advocates www.spaadvocates.com
Tea Forte www.teaforte.com
Spa Vision www.spavision.com
Teapigs www.teapigs.co.uk
SpaEquip Inc www.spaequip.com
Teatulia www.teatulia.com
Totally UK www.totallyuk.com
Thalgo www.thalgo.com
Universal Companies Inc www.universalcompanies.com
Thann-Oryza www.thann.info Voya www.voya.ie
328 spa business HANDBOOK 2017 â&#x20AC;&#x201C; 2018
Water-to-Go Ltd www.watertogo.eu Wellmondo www.wellmondo.de Yemaya www.yemaya.the.com Yves Rocher www.yves-rocher.co.uk
Dry Floatation 4SeasonsSpa www.4seasonsspa.com Dalesauna Ltd www.dalesauna.co.uk Design for Leisure Ltd www.designforleisure.com GeoSpa GmbH www.geospa.de HydroCo www.hydroco.com Hydroconcept www.hydro-concept-spa.com HydroMassage www.hydromassage.com Iso Italia Group www.isoitalia.com Kurland/Haslauer GmbH www.kurland.de Lemi Group www.lemi.it Neoqi AS www.neoqi.com Nilo SRL www.nilo-beauty.com Stas Doyer Hydrotherapie www.stas-doyer.com Technodesign SRL www.nuvolaitalia.it Trautwein GmbH www.trautwein-gmbh.com Unbescheiden GmbH www.unbescheiden.com
Energy management / Environmental services Australian Conservation Foundation www.acfonline.org.au The Carbon Trust www.carbontrust.co.uk Centre for Alternative Technology www.cat.org.uk Earth 911 for Business www.earth911.com EC3 Global www.ec3global.com Eco Directory www.ecodirectory.com.au Ecocert www.ecocert.com Ecotrans www.ecotrans.de EMAS www.ec.europa.eu/environment/emas Emirates Environmental Group www.eeg-uae.org Energy Star www.energystar.gov European Platform on Life Cycle Assessment lct.jrc.ec.europa.eu Global Footprint Network www.footprintnetwork.org Green Biz www.greenbiz.com The Green Guide www.thegreenguide.com Green Lodging News www.greenlodgingnews.com Green Pages www.eco-web.com Green Spa Network www.greenspanetwork.org Green Washing Index www.greenwashingindex.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 GreenBlue www.greenblue.org
Ciclotte www.ciclotte.com
Le Velaqua Diffusion www.levelaqua.com
Teeter Hang Ups www.inversioninternational.com
International Organization for Standardization www.iso.org
Concept2 Ltd www.concept2.co.uk
Les Mills International www.lesmills.com
Trixter Europe Ltd www.trixter.net
CrossFit Inc www.crossfit.com
Life Fitness www.lifefitness.com
True Fitness Technology www.truefitness.com
Cybex International Inc www.cybexintl.com
Matrix Fitness Systems Ltd www.matrixfitness.co.uk
Vasper www.vasper.com
LOHAS www.lohas.com
EXF Perform Better Europe Ltd www.exf-fitness.com
MedX Germany www.medxonline.co.uk
VersaClimber USA www.versaclimber.com
National Resources Conservation Service www.nrcs.usda.gov
Eleiko Sport Ab www.eleikosport.se
MFsport GmbH Schloss Holte www.mf-sport.de
WaterRower UK www.waterrower.co.uk
Embedded Fitness BV www.embeddedfitness.nl/en/
Milon Industries GmbH www.milon.com
Webracing www.webracing.co.uk
Ergo-Fit GmbH & Co Kg www.ergo-fit.de
Multisensory Fitness Inc www.multisensoryfitness.com
Woodway GmbH www.woodway.de
Escape Fitness Ltd www.escapefitness.com
Myzone Ltd www.myzone.org
Fitbug Holdings PLC www.fitbugholdings.com
Nautilus Inc www.nautilusinc.com
Fitter International Inc www.fitter1.com
Panatta Sport www.panattasport.com
Flexi-Sports UK www.flexi-bar.co.uk
Paramount Fitness Corp www.paramountfitness.com
FreeMotion Fitness www.freemotionfitness.com
Precor www.precor.com
Gaiam Inc www.gaiam.com
Pulse Fitness Solutions www.pulsefitness.com
Gervasport www.gervasport.es
RealRyder International www.realryder.com
Hur www.hur.fi
Rugged Interactive www.rugged-interactive.com
Hydro Physio www.hydrophysio.com
Scifit www.scifit.com
Indoor Cycling Group www.teamicg.com
Shapemaster Toning Systems www.shapemaster.co.uk
Instyle Fitness www.instylefitness.co.uk
SportsArt Worldwide www.sportsartfitness.com
Johnson Health Tech UK Ltd www.jhtuk.co.uk
Star Trac www.startrac.com
Jordan Fitness www.jordanfitness.co.uk
The Sufferfest Pte www.thesufferfest.com
Keiser www.keiser.com
Technogym www.technogym.com
Leadership in Energy and Environmental Design (LEED) www.usgbc.org
Responsible Purchasing Network www.responsiblepurchasing.org Swan/Svanen www.svanen.se TCO Development www.tcodevelopment.com Total Environment Centre www.tec.com.au Tropical Science Center www.cct.or.cr Water Footprint Network www.waterfootprint.org World Business Council for Sustainable Development www.wbcsd.org World Green Building Council www.worldgbc.org World Resources Institute www.wri.org
Fitness equipment Absolo Fitness Inc www.absolo.com Amer Sports UK & Ireland Ltd www.amersports.com Balance Master UK Ltd www.balancemaster.co.uk Balanced Body® www.balancedbody.com Cardio Infrared Technologies www.biofit.com
www.spahandbook.com
Floatation tanks & pools 4SeasonsSpa www.4seasonsspa.com Barr + Wray www.barrandwray.com Bonasystems Europe Ltd www.bonasystems.com Cheshire Wellness UK www.cheshirewellness.co.uk Finders International www.shopforspatrade.com Float Spa www.floatspa.com Floataway www.floataway.com GeoSpa GmbH www.geospa.de Hydro Physio www.hydrophysio.com Hydroconcept www.hydro-concept-spa.com Hydrotherm Ltd www.hydrothermspa.com I-sopod www.i-sopod.com
spa business HANDBOOK 2017 – 2018 329
Products & Services Floatation tanks & pools continued Nola 7 www.nola7.com Promet Spa Design & Build www.promet.com.tr Stas Doyer Hydrotherapie www.stas-doyer.com Stretch Ceilings Ltd www.strechceilings.co.uk Technodesign SRL www.nuvolaitalia.it
Flooring Altaeco www.altaeco.com Altro Ltd www.altro.com Apavisa Porcelanico SL www.apavisa.com Azurra Mosaics www.mosaics.co.uk Contract Tile Consultants www.ctc-tiles.co.uk Digital Ceramic Systems www.digitalceramics.com Floor Gres Ceramiche www.floorgres.it GMT Spas www.gmtspas.co Hamberger Flooring GmbH & Co KG www.haro.com Imagine Tile Inc www.imaginetile.com Kinele Group SL www.kinele.com Trend Group www.trend-group.com
Footwear BC Softwear www.bcsoftwear.co.uk Blu Leisure Limited www.bluleisure.co.uk
Kashwére LLC www.kashwereathome.com
Pasture Naturals Ltd www.pasturenaturals..com
Coco-Mat www.coco-mat.com
Majestic International www.majesticinternational.com
Roja Dove www.rojadove.com
Dedon www.dedon.de
Majestic Towels www.majestictowels.co.uk
Scent Company www.scentcompany.com
Aloys F Dornbracht GmbH & Co Kg www.dornbracht.com
Oka-B www.oka-b.com
Scentys Fragrance Systems www.scentys.com
Eastward Ltd www.eastward.co.uk
Puretoes www.puretoes.com
Serene House International www.serene-house.com
Eco Furniture International Ltd www.avconservatoryfurniture.co.uk
Saakalya Collection www.saakalya.com
Teo Cabanel www.teo-cabanel.com
Effegibi www.effegibi.it/en
Samtosa Clothing www.phrcanada.com
Tru Fragrance www.trufragrance.com
Eldmakaren Ab www.eldmakaren.se
Under the Canopy www.underthecanopy.com Yeah Baby www.yeahbabypl.com Zendals www.zendals.com
fragrances and diffusers
Furniture and furnishings Abbey Furnishings www.abbey-furnishings.co.uk AKRON www.akronproducts.co.uk Andrew Morgan Collection www.morgancollection.com
Amala Inc www.amalabeauty.com
Athlegen Pty Ltd www.athlegen.com.au
AromaJet www.aromajet.com
Avalon Couches www.avalon-couches.co.uk
AromaWorks www.aroma-works.com
BD Barcelona Design www.bdbarcelona.com
Atmosphère Diffusion www.atmospherediffusion.fr
Beautelle Therapy Equipment Ltd www.beautelle.co.uk
Clarins www.clarins.com
Blenheim Carpet Company Ltd www.blenheim-carpets.com
Eve Taylor (London) Ltd www.eve-taylor.com
Boden Furnishings www.bodenfurnishings.com
Kemitron www.kemitron.com Laboratoires Camylle www.camylle.com Laboratory of Flowers www.labofflowers.com
Bonacina Vittorio design s.r.l. www.bonacinavittorio.com
Nola 7 www.nola7.com
Chill Out Design Evolution www.chillout-design.com
330 spa business HANDBOOK 2017 – 2018
Bretherton Therapy Products www.bremed.co.uk Cheshire Wellness UK www.cheshirewellness.co.uk
Ergomotion Inc www.ergomotion.us Fabio Alemanno Design www.fa-design.co.uk Gallotti & Radice SRL www.gallottiradice.it Gandia Blasco SA www.gandiablasco.com Gharieni Group Germany www.gharieni.com Gloster Furniture Ltd www.gloster.com Grupo Kettal www.kettalgroup.com Healing Co Ltd www.healing-relax.com ITW Waterbeds www.wasserbetten.at Kashwére LLC www.kashwereathome.com Kurland/Haslauer GmbH www.kurland.de LadyPillo www.ladypillo.com Lenox Pedicure Spa www.lenoxpedicurechair.com Living Earth Crafts www.livingearthcrafts.com Nilo SRL www.nilo-beauty.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Nola 7 www.nola7.com
Cosmetic Horizons www.cosmetic-horizons.com
Oakworks Inc www.oakworks.com
Davines www.davines.com
Parmar and Parmar www.parmarandparmar.com
Hammamii www.hammamii.com
Planika Fires www.planikafires.com
Josiane Laure www.josiane-laure.com
Plinth 2000 www.plinth2000.com
Leonor Greyl www.leonorgreyl.com
REM UK Ltd www.rem.co.uk
Kérastase www.kerastase.com
Roberti Rattan srl www.robertirattan.com
La Biosthétique www.labiosthetique.com
Saakalya Collection www.saakalya.com
Laboratory of Flowers www.labofflowers.com
Salon Ambience www.salonambience.com
LaNatura www.lanatura.com
Sandalei www.sandalei.com
L’anza www.lanza.com
Saunasella Oy www.saunasella.fi
Luxsit Organic Care www.luxsit.se
Serralunga SRL www.serralunga.com
Madara Cosmetics www.madaracosmetics.com
Sha Holdings GmbH www.sha-art.com
Mira's Hand www.mirashand.com.au
Silhouet-Tone Corporation www.silhouettone.com
Miriam Quevedo SL www.miriamquevedo.com
Sommerhuber GmbH www.sommerhuber.com
Moroccan Oil www.moroccanoil.com
Takara Belmont USA www.takarabelmont.com
Neuma Beauty www.neumabeauty.com
Tonon & C SpA www.tononitalia.com
Peter Thomas Roth www.peterthomasroth.com
Haircare
Saach Organics www.saachorganics.com
Agadir International LLC www.agadirint.com
Thann-Oryza www.thann.info
Alterna www.alternahaircare.com
Unite Eurotherapy www.uniteeurotherapy.com
Attirance www.attirance.com
Yves Rocher www.yves-rocher.co.uk
Aveda www.aveda.com
www.spahandbook.com
Hay-bath equipment Hobe Pergh SRL www.hobepergh.it
SF Finimex Oy www.kelosauna.eu GeoSpa GmbH www.geospa.de
Heat experiences 4SeasonsSpa www.4seasonsspa.com
Hamman Consultants www.hammamconsultants.com Happy Sauna www.happysauna.it
Aegean Master Spas www.aegeanspas.co.uk
Heaven Health & Beauty www.heavenbydeborahmitchell.co.uk
Anapos www.anapos.co.uk Anhui Saunaking Co Ltd www.chinasauna.com Aqae www.aqae.eu
Helo Germany www.helo-sauna.de Hydroconcept www.hydro-concept.spa.com Hydrotherm Ltd www.hydrothermspa.com
Balnea GmbH & Co Kg www.balnea.de
HygroMatik www.hydromatik.de
Barr + Wray www.barrandwray.com Bradford Products LLC www.bradfordproducts.com Bretherton Therapy Products www.bremed.co.uk Carmenta srl www.carmentasrl.com/en Cheshire Wellness UK www.cheshirewellness.co.uk Dalesauna Ltd www.dalesauna.co.uk Design for Leisure Ltd www.designforleisure.com Di Vapor Ltd www.divapor.com
Inner Balance www.ib-wellness.co.uk Innovag AG www.innovag.de Iyashi Dome www.iyashidome.com Klafs GmbH & Co Kg www.klafs.com KRD Science & Technology Co Ltd www.krdsauna.com Kurland/Haslauer GmbH www.kurland.de Lux Elements GmbH & Co Kg www.luxelements.com Milk Leisure Ltd www.milkleisure.co.uk
Drom UK Ltd www.dromuk.com
Nola 7 www.nola7.com
Effegibi www.effegibi.it/en
Nordic Sauna and Leisure Ltd www.nordic.co.uk
Esadore International www.esadore.com ETE Wellness Engineering www.ete.es Fabio Alemanno Design www.fa-design.co.uk
P&A Engineering Ltd www.paengineeringltd.com Penguin Pools www.penguinpools.co.uk
spa business HANDBOOK 2017 – 2018 331
Products & Services HEAT EXPERIENCES continued Physiotherm GmbH Thaur www.physiotherm.com Promet Spa Design & Build www.promet.com.tr Reefgrove Ltd www.reefgrove.co.uk Saunex www.saunex.com Sommerhuber GmbH www.sommerhuber.com Sopro Bauchemie GmbH www.sopro.com Starpool srl www.starpool.com Sunlighten Saunas www.sunlighten.com TechnoAlpin SpA www.technoalpin.com Thermarium SPAAnlagenbau GmbH www.thermarium.com Tylö Ab www.tylo.com The Ultimate Sauna Company Ltd www.theultimatesauna.co.uk Vi Spa Experience Rooms www.vi-spa.co.uk Zimmer MedizinSysteme www.zimmer.de Zoki UK www.zokiuk.co.uk
Hydrotherapy equipment 4SeasonsSpa www.4seasonsspa.com Aloys F. Dornbracht GmbH & Co. KG www.dornbracht.com Anapos www.anapos.co.uk Aquademy www.aquademy.eu
Aqualike www.spa-aqualike.fr/lang=en
Nola 7 www.nola7.com
Nilo SRL www.nilo-beauty.com
Balnea GmbH & Co Kg www.balnea.de
Penguin Pools www.penguinpools.co.uk
Nola 7 www.nola7.com
Barr + Wray www.barrandwray.com
Portcril Spas www.portcril.com
P&A Engineering Ltd www.paengineeringltd.com
Biosysco Inc www.biosysco.com
Promet Spa Design & Build www.promet.com.tr
Penguin Pools www.penguinpools.co.uk
Bradford Products LLC www.bradfordproducts.com
Simulated Environment Concepts www.spacapsule.com
Piscine Laghetto www.piscinelaghetto.com
Carmenta srl www.carmentasrl.com/e
Sommerhuber GmbH www.sommerhuber.com
Portcril Spas www.portcril.com
Dalesauna Ltd www.dalesauna.co.uk
Starpool srl www.starpool.com
Promet Spa Design & Build www.promet.com.tr
Design for Leisure Ltd www.designforleisure.com
Stas Doyer Hydrotherapie www.stas-doyer.com
Starpool srl www.starpool.com
Di Vapor Ltd www.divapor.com
Thermarium SPAAnlagenbau GmbH www.thermarium.com
Also see spa design/architects
Trautwein GmbH www.trautwein-gmbh.com
Design Time Limited www.designtime.uk.com
Esadore International www.esadore.com Finders International www.shopforspatrade.com GeoSpa GmbH www.geospa.de Hansgrohe Ag www.hansgrohe.com Happy Sauna www.happysauna.it HydroCo www.hydroco.com Hydroconcept www.hydro-concept-spa.com HydroMassage www.hydromassage.com Hydrotherm Ltd www.hydrothermspa.com Klafs GmbH & Co Kg www.klafs.com Kurland/Haslauer GmbH www.kurland.de Lemi Group www.lemi.it Neoqi AS www.neoqi.com
332 spa business HANDBOOK 2017 – 2018
Unbescheiden GmbH www.unbescheiden.com
Hydrotherapy pools
Interior design
jewellery Daisy Global Ltd www.daisyjewellery.com
Barr + Wray www.barrandwray.com
Karma Feeling Bracelets www.karmafeeling.co.uk
Cheshire Wellness UK www.cheshirewellness.co.uk
Yogamasti www.yogamasti.com
Bradford Products LLC www.bradfordproducts.com Dalesauna Ltd www.dalesauna.co.uk Design for Leisure Ltd www.designforleisure.com GeoSpa GmbH www.geospa.de GMT Spas www.gmtspas.com HydroCo www.hydroco.com Hydroconcept www.hydro-concept-spa.com Hydrotherm Ltd www.hydrothermspa.com
Lasers and light therapy Advanced Esthetics Solutions www.advancedestheticssolutions.com Alma Lasers Ltd www.almalasers.com BHC International Ltd www.bhc-international.com Body Health www.bodyhealthgroup.com Caci International www.caci-international.co.uk Chromogenex Technologies www.chromogenex.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Clinogen Ltd www.clinogen.com
Sorisa www.sorisa.com
Coyuchi Inc www.coyuchi.com
Keyless Security www.keyless.co
Cynosure Inc www.cynosure.com
Suntech Group Ab www.suntechgroup.se
Decotex www.decotex.co.uk
Ridgeway www.ridgewayfm.com
Ecolite IPL www.ecoliteipl.com
Syneron-Candela Ltd www.candelalaser.co.uk
The Madison Collection www.themadisoncollection.com
Electro Medical Systems (EMS) www.ems-company.com
Synoia Technologies www.synoiatech.com
Majestic International www.majesticinternational.com
Avalon Couches www.avaloncouches.co.uk
Energist Medical Group www.energistgroup.com
Viora Inc www.vioramed.com
Beautelle Therapy Equipment Ltd www.beautelle.co.uk
Erchonia Corporation www.erchonia.com
Zimmer Aesthetics www.zimmer-aesthetics.de
Majestic Towels www.majestictowels.co.uk
EV-Med Ltd www.evlaseruk.co.uk
Lighting
icoone www.icoone.com
BSweden www.bsweden.com
Invasix www.invasix.com
Effegibi www.effegibi.it/en
IPulse www.ipulse.com.au
Fitzgerald Lighting Ltd www.fitzlight.co.uk
Iso Italia Group www.isoitalia.com
Lighting Design International Ltd www.lightingdesigninternational.com
JK-International GmbH www.ergoline.de
Lumina Italia SRL www.lumina.it
L Raphael www.l-raphael.com
Saakalya Collection www.saakalya.com
Lightstim International Inc www.lightstim.com
Linen
Lumenis Ltd www.lumenis.com
Andrew Morgan Collection www.morgancollection.com
Lynton Lasers www.lynton.co.uk
Balineum www.balineum.co.uk
Mycoocoon www.mycoocoon.com
BC Softwear www.bcsoftwear.co.uk
Naturalaser www.naturalaser.com
Boca Terry www.bocaterry.com
Pollogen Ltd www.pollogen.com
Brennard Textiles Ltd www.brennardtextiles.co.uk
ProLight Aesthetics International www.prolightaesthetics.com
Bursali Towels (UK) Ltd www.bursali.co.uk
Skin for Life www.skinforlife.com
Christy Towels www.christy-towels.com
Somadome www.somadome.com
Comphy Co. www.comphy.com
www.spahandbook.com
Mitre Linen www.mitrelinen.com
Noel Asmar Group www.noelasmaruniforms.com Novelastic www.novelastic.com Richard Haworth & Co Ltd www.richardhaworth.co.uk RKF Luxury Linen www.rkf.fr
Design for Leisure Ltd www.designforleisure.com Gharieni Group Germany www.gharieni.com Healing Co Ltd www.healing-relax.com Human Touch www.humantouch.com Inada Massage Chairs www.inadausa.com
Sirona www.sironaspa.com
Inner Balance www.ib-wellness.co.uk
Sparenity www.sparenity.co.uk Under the Canopy www.underthecanopy.com Yeah Baby www.yeahbabypl.com
IONTO Health & Beauty www.ionto.de Iso Italia Group www.isoitalia.com Keyton www.keyton.com
Lockers
Lemi Group www.lemi.it
Codelocks www.codelocks.co.uk Craftsman Quality Lockers www.craftsman-quality-lockers.co.uk Crown Sports Lockers www.crownsportslockers.co.uk Gantner Electronic GmbH www.gantner.com
Ojmar AS www.ojmar.es
Boden Furnishings www.bodenfurnishings.com Clap Tzu www.claptzu.de
Monarch Cypress www.monarchrobe.com
Helmsman www.helmsman.co.uk
Massage chairs
Living Earth Crafts www.livingearthcrafts.com Nilo SRL www.nilo-beauty.com Oakworks Inc www.oakworks.com Plinth 2000 www.plinth2000.com REM UK Ltd www.rem.co.uk Sasaki International Ltd www.sasaki.co.uk
spa business HANDBOOK 2017 â&#x20AC;&#x201C; 2018 333
Products & Services MASSAGE CHAIRS continued Simulated Environment Concepts www.spacapsule.com TouchAmerica www.touchamerica.com
Massage oils Absolute Aromas www.absolute-aromas.com Africology www.africology-sa.com Alqvimia SL www.alqvimia.com Amber Products Co www.amberproducts.com Amrit Organic www.redcherrygroup.com Anakiri BioEnergetic Skin Care www.anakiri.com Aromatherapy Associates Ltd www.aromatherapyassociates.com Aromatica www.aromatica.fi AromaWorks www.aroma-works.com Aveda www.aveda.com Biodroga Cosmetic GmbH www.biodroga.com Biossentials Ltd www.biossentials.com Charme d’Orient www.charmedorient.com Cinq Mondes www.cinqmondes.com Clarins www.clarins.com Comfort Zone www.comfortzone.it Daniele de Winter www.danieledewinter.com Darphin www.darphin.com
Decléor www.decleor.com
The Sanctuary Group www.thesanctuarygroup.co.za
Delicious! www.delicious-skin.com
Kneipp-Werke www.kneipp.de Kurland/Haslauer GmbH www.kurland.de
Dermalogica www.dermalogica.com
La Sultane de Saba www.lasultanedesaba.com
Sothys www.sothys.com
Deserving Thyme Inc www.deservingthyme.com
Laboratoires Camylle www.camylle.com
SpaDunya www.spadunya.com
Earth Matters Apothecary www.earthmattersapothecary. com
Laboratory of Flowers www.labofflowers.com
Tanamera Tropical Spa Products www.tanamera.com.my
Les Sens de Marrakech www.lessensdemarrakech.com
Temple Spa Ltd www.templespa.com
Ligne St Barth www.lignestbarth.com
Terraké www.terrake.com
Li’Tya www.litya.com
Terres D'Afrique www.terres-dafrique.com
L’Occitane www.spa.loccitane.com
Thalgo www.thalgo.com
Moroccan Oil www.moroccanoil.com
ThalIon Laboratories www.thalion.com
Elemental Herbology www.elementalherbology.com Elemis Ltd www.elemis.com ESPA www.espaskincare.com Evo2lution France www.evo2lution.com FisioSphere www.fisiosphere.it Germaine de Capuccini www.germaine-de-capuccini.com
Neom Luxury Organics www.neomorganics.com
Guinot www.guinot.com
OmVeda Ayurvedic Skin & Hair Care www.omveda.com.au
Harnn www.harnn.com
Osmium For Men www.osmiumformen.com
Healing Earth www.healingearth.co.za
Pevonia International LLC www.pevonia.com
Heritage Healers www.heritagehealers.com
Phyt’s www.phyts.com
Jamu Asian Spa Rituals www.jamuspa.com
Pinks Boutique www.pinksboutique.com
I plus Q www.iplusq.com
Pino GmbH www.pinoshop.de
Jurlique www.jurlique.com.au
Premchit Prateap Na Thalang Ltd www.experiencepremchit.com
Kemitron GmbH www.kemitron.com Kerstin Florian www.kerstinflorian.com
Primavera www.primavera.co.uk
Klapp Cosmetics GmbH www.klapp-cosmetics.com
Pure Massage Spa Training Method® www.spatraining.global
334 spa business HANDBOOK 2017 – 2018
Primavera Life GmbH www.primaveralife.com
Shiseido Spa Dept www.shiseidospas.com
Themae www.themae.fr Tisserand www.tisserand.com Tri-Dosha Ltd www.tri-dosha.co.uk Wild Earth Pvt Ltd www.wildearthnepal.com Wisdom of Africa www.wisdomcosmetics.com Yon-Ka www.yonka.com Ytsara www.ytsara.com
Medi spa Airnergy AG www.airnergy.com Alma Lasers Ltd www.almalasers.com The Angel of Water www.angelofwater.com BHC International Ltd www.bhc-international.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Biosysco Inc www.biosysco.com
Icoone www.icoone.com
Suntech Group Ab www.suntechgroup.se
Body Health www.bodyhealthgroup.com
Invasix www.invasix.com
Sybaritic Inc www.sybaritic.com
Bretherton Therapy Products www.bremed.co.uk
IPulse www.ipulse.com.au
Syneron-Candela Ltd www.candelalaser.co.uk
Caci International www.caci-international.co.uk
L Raphael www.l-raphael.com
Synoia Technologies www.synoiatech.com
Callegari SpA www.callegari1930.com
Lightstim International Inc www.lightstim.com
System4 Technologies GmbH www.human-regenerator.com
Canfield Scientific Inc www.canfieldsci.com
LPG Systems www.lpgsystems.com
TavTech Ltd www.tav-tech.com
Carlton Beauty & Spa Ltd www.thecarltongroup.co.uk
Lumenis Ltd www.lumenis.com
Viora Inc www.vioramed.com
Chromogenex Technologies www.chromogenex.com
Lynton Lasers www.lynton.co.uk
Zimmer Aesthetics www.zimmer-aesthetics.de
Clinogen Ltd www.clinogen.com
Maya Beauty Engineering www.mayabeauty.it
Zimmer MedizinSysteme www.zimmer.de
Cosmed SRL www.cosmed.it
MCCM Medical Spa www.mccmmedicalspa.com
Courage + Khazaka Electronics www.courage-khazaka.de
Medical Technology SRL www.medicaltec.it
Balaton Spa www.balaton-spa.co.uk
Crystal Clear Skincare www.crystalclear.co.uk
Medik8 Dermaceuticals www.medik8.com
Blue Spa & Leisure Consultants www.bluespaandleisure.co.uk
Cynosure Inc www.cynosure.com
Nannic Int www.nannic.com
Finders International www.shopforspatrade.com
DTS MG Co Ltd www.dtsmg.com
Naturalaser www.naturalaser.com
Gazelli International www.gazelliskincare.com
Ecolite IPL www.ecoliteipl.com
Nola 7 www.nola7.com
Hungarian Wellness Mud www.hungarianwellnessmud.com
EF Medispa www.efmedispa.consulting
Physiotherapie Generale France www.gtcellutec.com
Hungarymud www.hungarymud.com
Energist Medical Group www.energistgroup.com
ProLight Aesthetics International www.prolightaesthetics.com
Kurland/Haslauer GmbH www.kurland.de
EV-Med Ltd www.evlaseruk.co.uk
Qetre www.qetre.com
Moor Spa International Ltd www.moorspa.co.uk
FisioSphere www.fisiosphere.it
Skin for Life www.skinforlife.com
Nols 7 www.nola7.com
Global Halotherapy Solutions www.halotherapysolutions.com
Solta Medical Inc www.solta.com
Ógra Skincare www.ograskincare.com
Hydrafacial Company, The www.hydrafacial.com
Sorisa www.sorisa.com
Pevonia International LLC www.pevonia.com
I-Lupo www.myilipo.com
Storz Medical Ag www.storzmedical.ch
Stone Forest www.stone-forest.co.uk
www.spahandbook.com
Multi-sensory Aquamental Spa www.aquamentalspa.com Boombang Inc www.boombang.com/aura Aloys F Dornbracht GmbH & Co Kg www.dornbracht.com LivinGlobe www.livinglobe.com Motion Waves www.motion-waves.com Moving Art www.movingart.com
Mud
Mycoocoon www.mycoocoon.com Sha Holdings GmbH www.sha-art.com Somadome www.somadome.com Zen-Sations www.zen-sations.com
Music Buddha-bar www.buddha-bar.com Gaiam Inc www.gaiam.com Gap MuSic www.gapmusic.co.uk Motion Waves www.motion-waves.com Private Label Music www.privatelabelmusic.com Real Music www.realmusic.com So Sound Solutions www.sosoundsolutions.com Spa Sounds www.spasounds.com.au Spirit Music Group www.spiritmusicgroup.com
spa business HANDBOOK 2017 – 2018 335
Products & Services NAILCARE BGA Corp www.bastiengonzalez.com Clarins www.clarins.com CND (Creative Nail Design) www.cnd.com Deborah Lippmann www.deborahlippmann.com Essie Cosmetics www.essie.com Horst Kirchberger Makeup Studio www.horst-kirchberger.de Jessica Cosmetics International www.jessicacosmetics.com LCN Spa www.wilde-cosmetics.com Leighton Denny Expert Nails www.leightondennyexpertnails.com Margaret Dabbs London www.margaretdabbs.co.uk Mavala International SA www.mavala.com Mira's Hand www.mirashand.com.au OPI Products Inc www.opi.com The Organic Pharmacy www.organicpharmacy.com Orly International Inc www.orlybeauty.com Salon System www.salonsystem.com Spa Ritual www.sparitual.com Zoya www.zoya.com
Nutrition/supplements Baranova Monaco www.baranovamonaco.com Bliss www.blissworld.com
Dr Burgener www.drburgener.com
Amala Inc www.amalabeauty.com
Decléor www.decleor.com
Evo2lution France www.evo2lution.com
Aromatherapy Associates Ltd www.aromatherapyassociates.com
Delicious! www.delicious-skin.com
Intelligent Nutrients www.intelligentnutrients.com
Attirance www.attirance.com
Deserving Thyme Inc www.deservingthyme.com
Labiomer www.labiomer.com
Aveda www.aveda.com
Dr Bronner’s Magic Soaps www.drbronner.com
Laboratoires Reunis Junglinster www.labo.lu
B2Beauty Products www.b2beautyproducts.com
Dr Burgener www.drburgener.com
MCCM Medical Spa www.mccmmedicalspa.com
Babor GmbH & Co Kg www.babor.com
Dr Hauschka www.wala.de
Officina de’ Tornabuoni www.officinadetornabuoni.com
Biola Organic Cosmetics www.biola-organics.com
Earth Matters Apothecary www.earthmattersapothecary.com
On Group www.on-group.co.uk
Biossentials Ltd www.biossentials.com
Elemental Herbology www.elementalherbology.com
The Organic Pharmacy www.theorganicpharmacy.com
Bliss www.blissworld.com
Éminence Organic Skin Care www.eminenceorganics.com
Proto-col www.proto-col.com
Body Bistro www.bodybistro.com
ES Skincare www.esskincare.co.uk
QMS Medicosmetics www.qmsmedicosmetics.com
Botanicals Ltd www.botanicals.co.uk
Essential Care www.essential-care.co.uk
Sanitas Skincare www.sanitas-skincare.com
Burt’s Bees www.burtsbees.com
Eve Taylor (London) Ltd www.eve-taylor.com
Skin Authority www.skinauthority.com
Caribbean Essentials www.caribbeanessentials.com
Evo2lution France www.evo2lution.com
Thalgo www.thalgo.com
Caudalie www.caudalie.com
Giffarine Skyline Laboratory www.giffarinefactory.com
Weil Lifestyle LLC www.drweil.com
Christina www.christina-cosmeceuticals.com
Harnn www.harnn.com
Yves Rocher www.yves-rocher.co.uk
Christopher Drummond Beauty www.christopherdrummond.com
Healing Earth www.healingearth.co.za
Cinq Mondes www.cinqmondes.com
Heritage Healers www.heritagehealers.com
90210 Organics www.90210organics.com
Closer Consulting Wessel & Matalla www.closer-consulting.de
Hobe Pergh SRL www.hobepergh.it
Africology www.africology-sa.com
Cosmetic Horizons www.cosmetic-horizons.com
Alpienne www.alpienne.at
CSHE Australia Pty www.clinicalpro.com.au
Alqvimia SL www.alqvimia.com
Daniele de Winter www.danieledewinter.com
Organic/natural products
336 spa business HANDBOOK 2017 – 2018
Hora Sexta www.horasexta.it I plus Q www.iplusq.com IKou www.ikou.com.au Ila – Spa Ltd www.ila-spa.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Intelligent Nutrients www.intelligentnutrients.com
Nohem www.nohem.com
Red Flower www.redflower.com
Tisserand www.tisserand.com
Jamu Asian Spa Rituals www.jamuspa.com
Nude www.nudeskincare.com
Ren Skincare www.renskincare.com
Under the Canopy www.underthecanopy.com
Jindilli www.jindilli.com
Officina de’ Tornabuoni www.officinadetornabuoni.com
Rythms by Design info@rythmsbydesign.com
Victoria Moore Ltd www.victoria-moore.eu
Jurlique www.jurlique.com.au
Ógra Skincare www.ograskincare.com
Saach Organics www.saachorganics.com
Voya www.voya.ie
Kimia Skincare Ltd www.kimia.co.uk
Omnisens Paris www.omnisens.fr
Salt of the Earth www.saltearthspa.com
Wala Heilmittel GmbH www.wala.de
Kneipp-Werke www.kneipp.de
Omorovicza www.omorovicza.com
Sanitas Skincare www.sanitas-skincare.com
Weleda International www.weleda.com
Kos Paris www.kos-paris.com
OmVeda Ayurvedic Skin & Hair Care www.omveda.com.au
Sasy n Savy Pty Ltd www.sasynsavy.com.au
Wild Earth Pvt Ltd www.wildearthnepal.com
Scentered www.scentered.me
Ytsara www.ytsara.com
Shea Terra Organics www.sheaterraorganics.com
Yum Skin Care Inc www.yumskincare.com
Kroma www.kromamakeup.com KuuSh Pty Ltd www.kuush.com.au Laboratory of Flowers www.labofflowers.com LaNatura www.lanatura.com Ligne St Barth www.lignestbarth.com Li’Tya www.litya.com L’Occitane www.spa.loccitane.com/ Luxsit Organic Care www.luxsit.se Madara Cosmetics www.madaracosmetics.com Malie Inc www.malie.com Marie Veronique Organics www.mvorganics.com Marie W www.marie-w.de Melvita www.melvita.com Naturopathica www.naturopathica.com Neom Luxury Organics www.neomorganics.com
www.spahandbook.com
On Group www.on-group.co.uk The Organic Pharmacy www.theorganicpharmacy.com The Organic Spa www.theorganicspa.eu Orienka Paris amani@orienka.fr OSEA International www.oseamalibu.com Pai Skincare www.paiskincare.com Pasture Naturals Ltd www.pasturenaturals.com Pevonia International LLC www.pevonia.com Phyt’s www.phyts.com Pinks Boutique www.pinksboutique.com Pino GmbH www.pinoshop.de Pollogen Ltd www.pollogen.com Premchit Prateap Na Thalang Ltd www.experiencepremchit.com Pur Natural Skincare www.purskincare.co.uk
Skin 2 Skin Care www.skin2skincare.com
Photography
Smiths of Jersey www.smithsofjersey.com
Daniel Aubry Studio www.aubryphoto.com
Sodashi Pty Ltd www.sodashi.com
Linda Troeller www.lindatroeller.com
Spa Technologies www.spatechnologies.com
Robert Buelteman Studio www.robertbuelteman.com
SpaDunya www.spadunya.com
Zen-Sations www.zen-sations.com
Spiezia Organics Ltd www.madeforlifeorganics.com
Pilates/yoga
Subtle Energies www.subtleenergies.com.au
Agoy Ltd www.agoy.com
Tanamera Tropical Spa Products www.tanamera.com.my
Airex Ag www.bebalanced.net
Terraké www.terrake.com
Armacell UK Ltd www.armacell.com
Terres D'Afrique www.terres-dafrique.com
Asquith London www.asquithlondon.com
Thann-Oryza www.thann.info
Balanced Body® www.balancedbody.com
The Divine Company www.thedivinecompany.com
Body Control Pilates www.bodycontrol.co.uk
Tiossan www.tiossan.com
Daisy Roots (UK) Ltd www.pilatesshoes.co.uk
spa business HANDBOOK 2017 – 2018 337
Products & Services PILATES/YOGA continued EcoYoga www.ecoyoga.co.uk Fitness-Mad www.fitness-mad.com Gaiam Inc www.gaiam.com Gravity UK Ltd www.gravityuk.net JadeYoga www.jadeyoga.com JKL Clothing www.jklclothing.co.uk Manduka LLC www.manduka.com Manuka Tree Ltd www.manukalife.com My Spirit www.myspirit.se Noel Asmar Group www.noelasmaruniforms.com Peak Pilates www.peakpilates.com Physical Company Ltd www.physicalcompany.co.uk Pilates Foundation www.pilatesfoundation.com Pilates Training Solutions www.pilatestrainingsolutions. co.uk Plank www.plankdesigns.com Puretoes www.puretoes.com Stott Pilates www.stottpilates.com Yamarama www.yamarama.com Yoga Professionals www.yogaprofessionals.net Yogamasti www.yogamasti.com Zensei www.zensei.com
Planetariums / large format film Sky-Skan Europe GmbH www.skyskan.com Vidarium by LivinGlobe www.livinglobe.com
Plunge pools Barr + Wray www.barrandwray.com Cheshire Wellness UK www.cheshirewellness.co.uk Dalesauna Ltd www.dalesauna.co.uk Design for Leisure Ltd www.designforleisure.com GMT Spas www.gmtspas.com Hydroconcept www.hydro-concept-spa.com Nola 7 www.nola7.com
private label manufacturing Alban Muller International www.albanmuller.com Pebble & Co www.pebbleandco.co.uk Groupe GM www.groupegm.com I plus Q www.iplusq.com Kos Paris www.kos-paris.com Natural Skincare Solutions www.naturalskincaresolutions.org Neaumorinc www.neaumorinc.com New Seasons Natural Products www.newseasons.co.uk Pôle Cosmétique www.pole-cosmetique.fr
338 spa business HANDBOOK 2017 – 2018
Primavera www.primavera.co.uk
Design for Leisure Ltd www.designforleisure.com
Spa Factory Bali www.spafactorybali.com
Effegibi www.effegibi.it/en
Spa Technologies www.spatechnologies.com
Ergomotion Inc www.ergomotion.us
Visage Pro USA www.visageprousa.com
Fabio Alemanno Design www.fa-design.co.uk
Zeal Cosmetics Inc www.zlc.jp/en/index.html
Gharieni Group Germany www.gharieni.com
recruitment
Happy Sauna www.happysauna.it
Bond Recruitment www.bondrecruitment.com
Healing Co Ltd www.healing-relax.com
Hutchinson Consulting www.hutchinsonconsulting.com
Hydroconcept www.hydro-concept-spa.com
Spa Connectors www.spaconnectors.com
HydroMassage www.hydromassage.com
Spa Opportunities www.spaopportunities.com
Hydrotherm Ltd www.hydrothermspa.com
Relaxation beds
IONTO Health & Beauty www.ionto.de
Aequum Ltd www.aequum.com
Iso Italia Group www.isoitalia.com
Anapos www.anapos.co.uk
Klafs GmbH & Co Kg www.klafs.com
Avalon Couches www.avaloncouches.co.uk
Kurland/Haslauer GmbH www.kurland.de
Balnea GmbH & Co Kg www.balnea.de
Lemi Group www.lemi.it
Boden Furnishings www.bodenfurnishings.com
Living Earth Crafts www.livingearthcrafts.com
Boombang Inc www.boombang.com/aura
Mycoocoon www.mycoocoon.com
Bradford Products LLC www.bradfordproducts.com
Nilo SRL www.nilo-beauty.com
Cheshire Wellness UK www.cheshirewellness.co.uk Clap Tzu www.claptzu.de Coco-Mat www.coco-mat.com Dalesauna Ltd www.dalesauna.co.uk
Nola 7 www.nola7.com Oakworks Inc www.oakworks.com Penguin Pools www.penguinpools.co.uk Promet Spa Design & Build www.promet.com.tr
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Sha Holdings GmbH www.sha-art.com
Dermatude www.dermatude.com
Physiotherapie Generale France www.gtcellutec.com
TavTech Ltd www.tav-tech.com
Somadome www.somadome.com
Finders International www.shopforspatrade.com
Pino GmbH www.pinoshop.de
TouchAmerica www.touchamerica.com
Sommerhuber GmbH www.sommerhuber.com
FisioSphere www.fisiosphere.it
Plinth 2000 www.plinth2000.com
Tumiturbi www.tumiturbi.it
Stas Doyer Hydrotherapie www.stas-doyer.com
Foreo AB www.foreo.com
Purex International Ltd www.purex.co.uk
Vulsini www.vulsini.net
Thermarium SPAAnlagenbau GmbH www.thermarium.com
Gharieni Group Germany www.gharieni.com
Qetre www.qetre.com
Zimmer Aesthetics www.zimmer-aesthetics.de
Hydrafacial Company, The www.hydrafacial.com
REM UK Ltd www.rem.co.uk
Invasix www.invasix.com
Rock the Spa LLC www.rockthespa.com
Barr + Wray www.barrandwray.com
IONTO Health & Beauty www.ionto.de
SafeTIC www.safetic.ie
Changeland www.changeland.com
Iskra Medical www.iskramedical.eu
Salon Ambience www.salonambience.com
Dalesauna Ltd www.dalesauna.co.uk
Iyashi Dome www.iyashidome.com
Saltability www.saltability.com
Design for Leisure Ltd www.designforleisure.com
L Raphael www.l-raphael.com
Seyo www.seyo.de
GeoSpa GmbH www.geospa.de
LadyPillo www.ladypillo.com
Silhouet-Tone Corporation www.silhouettone.com
Global Halotherapy Solutions www.halotherapysolutions.com
Lemi Group www.lemi.it
Skin for Life www.skinforlife.com
Halomed UAB www.halomed.com
Lenox Pedicure Spa www.lenoxpedicurechair.com
Slim Images Ltd www.slimimages.co.uk
Hydroconcept www.hydro-concept-spa.com
Living Earth Crafts www.livingearthcrafts.com
Solta Medical Inc www.solta.com
Klafs GmbH & Co Kg www.klafs.com
LPG Systems www.lpgsystems.com
Sorisa www.sorisa.com
Kurland/Haslauer GmbH www.kurland.de
Medical Technology SRL www.medicaltec.it
Spa Revolutions www.sparevolutions.com
Nola 7 www.nola7.com
Nannic Int www.nannic.com
Sparcana Ltd www.spapliance.com
Penguin Pools www.penguinpools.co.uk
Naturalaser www.naturalaser.com
Starvac Group www.starvac-group.coml
Salt Chamber Inc www.saltchamberinc.com
Nola 7 www.nola7.com
Storz Medical Ag www.storzmedical.ch
Saltability www.saltability.com
Oakworks Inc www.oakworks.com
Sybaritic Inc tel: 1 952 888 8282
Salus Group www.salusgroup.pl
Pedicure Bowls www.pedicurebowls.com
Takara Belmont USA www.takarabelmont.com
Starpool srl www.starpool.com
Trautwein GmbH www.trautwein-gmbh.com
Salon equipment Amber Products Co www.amberproducts.com BeautyPro Ltd www.beautypro.com Bretherton Therapy Products www.bremed.co.uk Caci International www.caci-international.co.uk Caldera www.caldera-products.com Callegari SpA www.callegari1930.com Canfield Scientific Inc www.canfieldsci.com Carlton Beauty & Spa Ltd www.thecarltongroup.co.uk Clarisonic www.clarisonic.com Clinogen Ltd www.clinogen.com Continuum Footspas www.salonpedicurespas.com Cosmed SRL www.cosmed.it Cosmopro www.cosmopro.com Courage + Khazaka Electronics www.courage-khazaka.de Crystal Clear Skincare www.crystalclear.co.uk
www.spahandbook.com
Salt therapy
spa business HANDBOOK 2017 â&#x20AC;&#x201C; 2018 339
Products & Services Sauna and steam See heat experiences
Showers 4SeasonsSpa www.4seasonsspa.com Abacus Manufacturing Group www.abacusdirectlimited.com Aquademy www.aquademy.eu Aqualisa www.aqualisa.co.uk
Hoesch Design GmbH www.hoesch.de Hughes Safety Showers www.hughes-safety-showers.co.uk Hydrotherm Ltd www.hydrothermspa.com Industrias Cosmic SAU www.icosmic.com Klafs GmbH & Co Kg www.klafs.com Kohler Mira www.radacontrols.com
Balnea GmbH & Co Kg www.balnea.de
Kurland/Haslauer GmbH www.kurland.de
Bossini SpA www.bossini.it
Lux Elements GmbH & Co Kg www.luxelements.com
Bradford Products LLC www.bradfordproducts.com
Nola 7 www.nola7.com
Carmenta srl www.carmentasrl.com/en
P&A Engineering Ltd www.paengineeringltd.com
Dalesauna Ltd www.dalesauna.co.uk
Penguin Pools www.penguinpools.co.uk
Design for Leisure Ltd www.designforleisure.com
Promet Spa Design & Build www.promet.com.tr
Di Vapor Ltd www.divapor.com
Quench Solutions Pty Ltd www.quenchshowers.com
Drom UK Ltd www.dromuk.com
Samuel Heath & Sons PLC www.samuel-heath.co.uk
Duravit Ag www.duravit.de
Zucchetti Rubinetteria SpA www.zucchettirub.it
Duscholux SA www.duscholux.ch Franke GmbH www.franke.com
Skin analysis BeautyPro Ltd www.beautypro.com
Franz Kaldewei GmbH & Co Kg www.kaldewei.de
Callegari SpA www.callegari1930.com
Fratelli Fantini SpA www.fantini.it
Canfield Scientific Inc www.canfieldsci.com
GeoSpa GmbH www.geospa.de
Courage + Khazaka Electronics www.courage-khazaka.de
Hansgrohe Ag www.hansgrohe.com
MCCM Medical Spa www.mccmmedicalspa.com
Happy Sauna www.happysauna.it
340 spa business HANDBOOK 2017 – 2018
Skincare – men Academie Scientifique de Beaute www.skinacademie.com Ahava www.ahava.com Alchimie Forever LLC www.alchimie-forever.com Allure Africa www.allureafrica.com Alpha-H www.alpha-h.com Anne Semonin www.annesemonin.com AromaWorks www.aroma-works.com Aveda www.aveda.com Babor GmbH & Co Kg www.babor.com Biodroga Cosmetic GmbH www.biodroga.com Biola Organic Cosmetics www.biola-organics.com Biologique Recherche www.biologique-recherche.com Burt’s Bees www.burtsbees.com Caribbean Essentials www.caribbeanessentials.com Clarins www.clarins.com Comfort Zone www.comfortzone.it DDF Skincare www.ddfskincare.com Decléor www.decleor.com Dermalogica www.dermalogica.com Dr Bronner’s Magic Soaps www.drbronner.com Dr Burgener www.drburgener.com
Elemis Ltd www.elemis.com EmerginC www.emerginc.com Environ Skin Care Pty Ltd www.environ.co.za ESPA www.espaskincare.com Eve Taylor (London) Ltd www.eve-taylor.com Flint Edge www.flintedge.com Gentlemen's Tonic www.gentlemenstonic.co.uk Germaine de Capuccini www.germaine-de-capuccini.com Guinot www.guinot.com Hammamii www.hammamii.com Heaven Health & Beauty www.heavenbydeborahmitchell.co.uk Hommage www.hommage.com Ilcsi Beautifying Herbs www.ilcsi.com Institut Esthederm www.esthederm.com IONTO Health & Beauty www.ionto.de Julisis www.julisis.com Kenmen www.kenmen.net Kerstin Florian www.kerstinflorian.com Klapp Cosmetics GmbH www.klapp-cosmetics.com KuuSh Pty Ltd www.kuush.com.au La Biosthétique www.labiosthetique.com La Sultane de Saba www.lasultanedesaba.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Labiomer www.labiomer.com
Ógra Skincare www.ograskincare.com
ThalIon Laboratories www.thalion.com
Amala Inc www.amalabeauty.com
Laboratoires Didier Rase www.didier-rase.com
Omnisens Paris www.omnisens.fr
Amber Products Co www.amberproducts.com
Les Sens de Marrakech www.lessensdemarrakech.com
Only Yourx www.onlyyourx.com
The Divine Company www.thedivinecompany.com
Ligne St Barth www.lignestbarth.com
Organic Male OM4 www.om4men.com
Li’Tya www.litya.com
The Organic Pharmacy www.theorganicpharmacy.com
LPG Systems www.lpgsystems.com
Osmium For Men www.osmiumformen.com
Lubatti www.lubatti.co.uk
Payot www.payot.com
Malin+Goetz www.malinandgoetz.com
Pevonia International LLC www.pevonia.com
Matis Paris www.matisparis.com
Phytomer www.phytomerpro.com
MBR Cosmetics www.mbr-cosmetics.com
Phyt’s www.phyts.com
MCCM Medical Spa www.mccmmedicalspa.com
Pure Fiji www.purefiji.com
MD Formulations www.mdformulations.com
REN Skincare www.renskincare.co
Medik8 Dermaceuticals www.medik8.com
Repêchage Ltd www.repechage.com
Melvita www.melvita.com
Shiseido Spa Dept www.shiseidospas.com
Mens Space www.mensspace.com
Skin 2 Skin Care www.skin2skincare.com
Aveda www.aveda.com
Miriam Quevedo SL www.miriamquevedo.com Natura Bissé Internacional SA www.naturabisse.es
Academie Scientifique de Beaute www.skinacademie.com
SkinCeuticals www.skinceuticals.com
Africology www.africology-sa.com
Babor GmbH & Co Kg www.babor.com
Sothys www.sothys.com
Ahava www.ahava.com
Balaton Spa www.balaton-spa.co.uk
Neom Luxury Organics www.neomorganics.com
Swiss Mountain Cosmetics GmbH www.niance.ch
Akhassa www.akhassausa.com
Bamford Ltd www.bamford.co.uk.
Neaumorinc www.neaumorinc.com
Terraké www.terrake.com
Alchimie Forever LLC www.alchimie-forever.com
BeautyLab Ltd www.beautylab.co.uk
Nickel Spa London www.nickelspalondon.co.uk
Terres D'Afrique www.terres-dafrique.com
Allure Africa www.allureafrica.com
Bellitas Ltd www.bellitas.co.uk
Obagi Medical Products Inc www.obagi.com
Thalgo www.thalgo.com
Alpha-H www.alpha-h.com
Biodroga Cosmetic GmbH www.biodroga.com
Alqvimia SL www.alqvimia.com
Biola Organic Cosmetics www.biola-organics.com
L'Occitane www.spa.loccitane.com/
www.spahandbook.com
Themae www.themae.fr
Amrit Organic www.redcherrygroup.com Anakiri BioEnergetic Skin Care www.anakiri.com
Tisserand www.tisserand.com Vagheggi Phytocosmetici www.vagheggi.com VitaMan Pty Ltd www.vitaman.com.au
Anna Lotan Ltd www.annalotan.com Anne Semonin www.annesemonin.com Apot.Care www.apotcare.com
Voya www.voya.ie Weleda International www.weleda.com
i AR457 www.ar457.com
Wisdom of Africa www.wisdomcosmetics.com
ARK www.arkskincare.com
Yon-Ka www.yonka.com
Aromapothecary www.aromapothecary.com
Ytsara www.ytsara.com
Aromatherapy Associates Ltd www.aromatherapyassociates.com
Yum Skin Care Inc www.yumskincare.com
Aromatica www.aromatica.fi
Yves Rocher www.yves-rocher.co.uk
AromaWorks www.aroma-works.com
Skincare – women
Attirance www.attirance.com
spa business HANDBOOK 2017 – 2018 341
Products & Services CSHE Australia Pty www.clinicalpro.com
Ella Baché www.ellabache.fr
Guinot www.guinot.com
Biologique Recherche www.biologique-recherche.com
Cures by Avance www.curesbyavance.com
EmerginC www.emerginc.com
Biossentials Ltd www.biossentials.com
Hammamii www.hammamii.com
C’watre www.cwatre.com
Éminence Organic Skin Care www.eminenceorganics.com
Biotone www.biotone.com
Harnn www.harnn.com
Daniela Steiner www.steinercosmetics.com
Environ Skin Care Pty Ltd www.environ.co.za
Hawaiian Body Products LLC www.hawaiianbodyproducts.com
Biotropica LLC www.biotropicabody.com
Daniele de Winter www.danieledewinter.com
Epicuren Discovery www.epicuren.com
Healing Earth www.healingearth.co.za
Bliss www.blissworld.com
Darphin www.darphin.com
Ericson Laboratoire www.ericson-laboratoire.com
Heaven Health & Beauty www.heavenbydeborahmitchell.co.uk
Boa Skin Care www.boaskincare.com
DDF Skincare www.ddfskincare.com
ES Skincare www.esskincare.co.uk
Hobe Pergh SRL www.hobepergh.it
Body Bistro www.bodybistro.com
Decléor www.decleor.com
ESPA www.espaskincare.com
Hora Sexta www.horasexta.it
Botanicals Ltd www.botanicals.co.uk
Delicious! www.delicious-skin.com
Essential Care www.essential-care.co.uk
HydroPeptide www.hydropeptide.com
Burt’s Bees www.burtsbees.com
Dermalogica www.dermalogica.com
Eve Lom Ltd www.evelom.com
I plus Q www.iplusq.com
Caribbean Essentials www.caribbeanessentials.com
Dermaquest Skin Therapy www.dermaquestInccom
Eve Taylor (London) Ltd www.eve-taylor.com
Ila – Spa Ltd www.ila-spa.com
Carita International www.carita.com
Dermotechnology www.dermotechnology.com
Finders International www.shopforspatrade.com
Ilcsi Beautifying Herbs www.ilcsi.com
Caudalie www.caudalie.com
Deserving Thyme Inc www.deservingthyme.com
FisioSphere www.fisiosphere.it
Image Skincare www.imageskincare.com
Chanticaille www.chanticaille.com
Dibi Milano www.dibimilano.it
Forest Secrets Skincare www.forestsecretsskincare.com
Institut Esthederm www.esthederm.com
Charme d’Orient www.charmedorient.com
Dr Bronner’s Magic Soaps www.drbronner.com
Forlle'd Inc www.forlled.com
Intelligent Nutrients www.intelligentnutrients.com
Christina www.christina-cosmeceuticals.com
Dr Burgener www.drburgener.com
Futuresse Spa GmbH www.futuresse.de
Intraceuticals www.intraceuticals.com
Cinq Mondes www.cinqmondes.com
Dr Hauschka www.wala.de
Gatineau www.gatineau-paris.com
IONTO Health & Beauty www.ionto.de
Clarins www.clarins.com
DRV Phytolab www.drvsa.com
Gazelli International www.gazelliskincare.com
Jamu Asian Spa Rituals www.jamuspa.com
Collin fr.collinparis.com
Earth Matters Apothecary www.earthmattersapothecary.com
Gemology Cosmetics www.gemology.fr
Jindilli www.jindilli.com
Comfort Zone www.comfortzone.it
Electric Body Europe www.electricbody.eu
Germaine de Capuccini www.germaine-de-capuccini.com
JMSR Europe Ltd www.jmsreurope.com
Cor LLC www.corsilver.com
Elemental Herbology www.elementalherbology.com
Josiane Laure www.josiane-laure.com
Cosmetic Horizons www.cosmetic-horizons.com
Elemis Ltd www.elemis.com
Giffarine Skyline Laboratory and Health Care Co www.giffarinefactory.com
Skincare – women continued
342 spa business HANDBOOK 2017 – 2018
Julisis www.julisis.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 Jurlique www.jurlique.com.au
Lira Clinical www.liraclinical.com
Morjana www.morjana.fr
Only Yourx www.onlyyourx.com
Kanebo Cosmetics Inc www.kanebo-international.com
Li’Tya www.litya.com
Moor Spa International Ltd www.moorspa.co.uk
The Organic Pharmacy www.theorganicpharmacy.com
Kerstin Florian www.kerstinflorian.com
L’Occitane www.spa.loccitane.com/
Moroccanoil www.moroccanoil.com
The Organic Spa www.theorganicspa.eu
Kimia Skincare Ltd www.kimia.co.uk
LPG Systems www.lpgsystems.com
My Blend www.my-blend.com
Orienka Paris amani@orienka.fr
Kneipp-Werke www.kneipp.de
Lubatti www.lubatti.co.uk
Natura Bissé Internacional SA www.naturabisse.es
OSEA International www.oseamalibu.com
Kurland/Haslauer GmbH www.kurland.de
Luxsit Organic Care www.luxsit.se
Naturopathica www.naturopathica.com
Pai Skincare www.paiskincare.com
KuuSh Pty Ltd www.kuush.com.au
Luzern LaboratoriesInc www.luzernlabs.com
Nannic Int www.nannic.com
Panpuri www.panpuri.com
L Raphael www.l-raphael.com
Macon Meerescosmetic www.maconmeerescosmetic.de
Neaumorinc www.neaumorinc.com
Payot www.payot.com
L’anza www.lanza.com
Madara Cosmetics www.madaracosmetics.com
Neom Luxury Organics www.neomorganics.com
Peter Thomas Roth www.peterthomasroth.com
La Biosthétique www.labiosthetique.com
Malie Inc www.malie.com
Nimue Skin Technology www.nimueskin.com
Pevonia International LLC www.pevonia.com
La Mer Corporate www.cremedelamer.com/corporate
Malin+Goetz www.malinandgoetz.com
Nohem www.nohem.com
Phytomer www.phytomerpro.com
La Sultane de Saba www.lasultanedesaba.co
Marie Veronique Organics www.mvorganics.com
Nu Skin www.nuskin.com
Phyt’s www.phyts.com
Labiomer www.labiomer.com
Marine Beauty Care Ltd www.marinebeautycare.co.uk
Nude www.nudeskincare.com
Pino GmbH www.pinoshop.de
Laboratoire Remède www.remede.com
Matis Paris www.matisparis.com
Obagi Medical Products Inc www.obagi.com
Primavera www.primavera.co.uk
Laboratoires Ingrid Millet SA www.ingridmillet.com
Mavala International SA www.mavala.com
Officina de’ Tornabuoni www.officinadetornabuoni.com
Primavera Life GmbH www.primaveralife.com
Laboratoires La Prairie SA www.laprairie.com
MBR Cosmetics www.mbr-cosmetics.com
Ógra www.ogirskincare.com
Priori www.prioriskincare.com
Laboratory of Flowers www.labofflowers.com
MCCM Medical Spa www.mccmmedicalspa.com
Olavie www.olavie.com
Proto-col www.proto-col.com
LaGaia Hydraceutical www.lagaia.com.au
MD Formulations www.mdformulations.com
Omnisens Paris www.omnisens.fr
Pur Natural Skincare www.purskincare.co.uk
LaNatura www.lanatura.com
Medik8 Dermaceuticals www.medik8.com
Omorovicza www.omorovicza.com
Pure Altitude www.pure-altitude.com
LCN Spa www.wilde-cosmetics.com
Melvita www.melvita.com
Pure Fiji www.purefiji.com
Les Sens de Marrakech www.lessensdemarrakech.com
Mira's Hand www.mirashand.com.au
OmVeda Ayurvedic Skin & Hair Care www.omveda.com.au
Ling Skincarel www.lingskincare.com
Miriam Quevedo SL www.miriamquevedo.com
www.spahandbook.com
On Group www.on-group.co.uk
QMS Medicosmetics www.qmsmedicosmetics.com Red Flower www.redflower.com
spa business HANDBOOK 2017 – 2018 343
Products & Services Suissessences www.suissessences.com
Weleda International www.weleda.com
Ezarri Mosaico www.ezarri.com
REN Skincare www.renskincare.com
Sundari www.sundari.com
Wisdom of Africa www.wisdomcosmetics.com
GeoSpa GmbH www.geospa.de
Repêchage Ltd www.repechage.com
Swiss Mountain Cosmetics GmbH www.niance.ch
Yon-Ka www.yonka.com
Hansgrohe Ag www.hansgrohe.com
Swiss Perfection www.swissperfection.com
Ytsara www.ytsara.com
Happy Sauna www.happysauna
Tanamera Tropical Spa Products www.tanamera.com.my
Yum Skin Care Inc www.yumskincare.com
HydroCo www.hydroco.com
Temple Spa Ltd www.templespa.com
Yves Rocher www.yves-rocher.co.uk
Hydroconcept www.hydro-concept-spa.com
Skincare – women continued
Rice Force www.riceforce.net/en Rodial Ltd www.rodial.co.uk Russie Blanche www.russieblanche.com Saach Organics www.saachorganics.com Salt of the Earth www.saltearthspa.com Shiseido Spa Dept www.shiseidospas.com Själ Skincare www.sjalskincare.com Skin 2 Skin Care www.skin2skincare.com Skin Authority www.skinauthority.com SkinCeuticals www.skinceuticals.com Smiths of Jersey www.smithsofjersey.com Sodashi Pty Ltd www.sodashi.com Somme Institute www.sommeinstitute.com Sothys www.sothys.com Spa Ritual www.sparitual.com Spa Technologies www.spatechnologies.com SpaDunya www.spadunya.com Spiezia Organics Ltd www.madeforlifeorganics.com Subtle Energies www.subtleenergies.com.au
Terraké www.terrake.com
Sound therapy
Hydrotherm Ltd www.hydrothermspa.com
Terres D'Afrique www.terres-dafrique.com
Acutonics www.acutonics.com
uwe JetStream GmbH www.uwe.de
ThalIon Laboratories www.thalion.com
So Sound Solutions www.sosoundsolutions.com
Klafs GmbH & Co Kg www.klafs.com
Thalgo www.thalgo.com
Stress & Motivation UK Ltd www.soundwavetherapy.co.uk
Neoqi AS www.neoqi.com
Thann-Oryza www.thann.info
Spa Bath/whirlpools
Nola 7 www.nola7.com
The Divine Company www.thedivinecompany.com Themae www.themae.fr TheraNaka www.theranaka.co.za TheraVine www.spaproducts.co.za Tiossan www.tiossan.com Tri-Dosha Ltd www.tri-dosha.co.uk Uspa www.uspaimmersion.com Vagheggi Phytocosmetici www.vagheggi.com Victoria Moore Ltd www.victoria-moore.eu Voya www.voya.ie Wala Heilmittel GmbH www.wala.de
344 spa business HANDBOOK 2017 – 2018
4SeasonsSpa www.4seasonsspa.com
Penguin Pools www.penguinpools.co.uk
Aloys F. Dornbracht GmbH & Co. KG www.dornbracht.com
Portcril Spas www.portcril.com
Aquademy www.aquademy.eu Balnea GmbH & Co Kg www.balnea.de
Promet Spa Design & Build www.promet.com.tr Teuco Guzzini S.p.A. www.teuco.com
Barr + Wray www.barrandwray.com
Thermarium SPAAnlagenbau GmbH www.thermarium.com
Catalina Spas www.catalinaspas.co.uk
Trautwein GmbH www.trautwein-gmbh.com
Cheshire Wellness UK www.cheshirewellness.co.uk
Unbescheiden GmbH www.unbescheiden.com
Dalesauna Ltd www.dalesauna.co.uk
Spa design/architects
Design for Leisure Ltd www.designforleisure.com
1Life www.1life.co.uk
Di Vapor Ltd www.divapor.com
3d Leisure www.3dleisure.com 360° Spa Solutions www.360spasolutions.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p252 5 Spa Consulting LLC www.5spaconsulting.com
Bensley Design Studios www.bensley.com
Foster + Partners www.fosterandpartners.com
JG Spa Consultancy www.jgspadevelopment.com
AB Concept www.abconcept.net
Black & White Hospitality www.sanguinehospitality.com
Fox Linton www.foxlinton.com
Jon'Ric International www.jonric.com
Absolute Design www.absolutedesign.co.uk
Blu Spas Inc www.bluspasinc.com
Francis & Alexander www.francisandalexander.com
Kerry Hill Architects www.kerryhillarchitects.com
Adache Group Architects Inc www.adache.com
BUZ Design Consultants www.buzdesign.biz
The Georgeson Group www.georgesongroup.com
Kilo Architects www.kilospace.com
Aedas Architects www.aedas.com
Cent Degres www.centdegres.com
GeoSpa GmbH www.geospa.de
AFLS&P www.aflsp.com
Champalimaud www.champalimauddesign.com
Global Project & Spa Advisory www.globalspaadvisory.com
Klafs GmbH & Co KG www.klafs.com Kurland/Haslauer GmbH www.kurland.de
Agnes Bourgeon www.agnesbourgeon.com
Chantara Spa www.chantaraspa.com
GOCO Hospitality www.gocohospitality.com
La Paz Group www.lapazgroup.com
Anapos www.anapos.co.uk
Clodagh www.clodagh.com
Group 70 International www.group70int.com
Lane Pettigrew www.lanepettigrew.com
Aqae www.aqae.eu
Concept Saphyr www.concept-saphyr.com
Hammam Consultants www.hammamconsultants.com
Linser Hospitality GmbH www.linserhospitality.com
Aquamental Spa www.aquamentalspa.com
Conceptasia www.conceptasia.net
Happy Sauna www.happysauna.it
LivUnLtd www.livunltd.com
Architrave Design & Planning Co Ltd www.banyantree.com
Consonni www.consonni.it
Health Fitness Dynamics www.hfdspa.com
Manfred Ronstedt www.ronstedt-hotelconcepts.de
Core Essence www.coreessence.ca
Hepburn Wellness Group www.hepburnwellness.com
Manosa & Company www.manosa.com
Curry Spa Consulting LLC www.curryspaconsulting.com
HBA/Hirsch Bedner Associates www.hba.com
Maps Design www.mapsdesign.com
Davide Macullo Architetto www.macullo.com
HKS Architects Inc www.hksinc.com
MASS Designers www.massdesigners.com
Deep Nature www.deepnature.fr
Hospitality & Leisure Concepts www.hlconcepts.co.uk
Melt Design Hub www.meltdesignhub.com
Atelier Landauer Ltd www.atelier-landauer.com
Denniston International Architects & Planners Ltd www.denniston.com.my
Howard Spa Consulting www.howardspaconsulting.com
Mestre & Mestre Spa Consulting www.mestre-spa-mestre.com
Atlam Design Worldwide www.atlamdesignworldwide.com
Didier Lefort Architectes Associes www.dl2a.fr
HVS Spa and Leisure Services www.hvs.com
Milk Leisure Ltd www.milkleisure.co.uk
Atmosphere Spa Design www.atmospherespadesign.com
DP Architects www.dpa.com.sg
IDP Design www.idpdesign.com
Mosaic Group www.mosaicgroup.co.uk
AW Lake Wellness USA, LLC www.awlakedesign.com
Drom UK Ltd www.dromuk.com
Inbalans Group www.inbalansgroup.com
MSpa International www.mspa-international.com
Barr + Wray www.barrandwray.com
Esadore International www.esadore.com
Innovate Leisure www.innovateleisure.com
Mycoocoon www.mycoocoon.com
BBSPA www.beabusinessspa.com
ESPA www.espa-consulting.com
International Leisure Consultants www.ilc-world.com
Natural Resources Spa Consulting www.nrispa.com
Jaya International Design www.jayainternational.com
Newport Collaborative Architects www.ncarchitects.com
Asfour Guzy Architects www.asfourguzy.com ASPA www.a-spa.com Aspen Resorts International www.aspenresortsinternational.com Aspen Spa Management www.aspenspamanagement
Beauty Leaders LLC www.beautyleaders.com
www.spahandbook.com
Products & Services Spa design/ architects continued Nika Consulting www.nikaconsulting.ca Nine Degrees www.ninedegreesspa.com Nola 7 www.nola7.com Nous Design www.nousdesign.co.uk Omdanne www.omdanne.com.au Orms Architecture Design www.orms.co.uk Overland Partners www.overlandpartners.com P49 Deesign & Associates Co Ltd www.p49deesign.com PA Wellness Consultancy www.pa-wellness.com Peter Muller www.petermuller.org Premedion www.premedion.de Promet Spa Design & Build www.promet.com.tr Raison d’Etre www.raisondetrespas.com Red Cashew www.redcashew.com Resense Spa www.resensespa.com Resources for Leisure Assets www.resourcesforleisureassets.com Richardson Sadeki www.rsdnyc.com Rizzato Spa Consulting www.spa-consulting.com Robert D Henry Architects www.rdh-architects.com Sacred Currents www.sacredcurrents.com Salamander Lifestyle Pte Ltd www.salamanderspa.net
Sanipex Group www.sanipexdubai.com Sanitas Spa & Wellness www.thesanitas.com Saturn Projects Ltd www.saturnprojects.com SB Architects www.sb-architects.com Sedona Resorts www.sedona-resorts.com Serena Spa www.serenaspa.com Shenkha www.spaconsultants.ae Softouch International www.softouchspa.com Soul Spa Concepts www.soulhouse.ro Spa & Club Ideations, LLC www.spaclubideations.com Spa Advocates www.spaadvocates.com Spabulous www.spabulous.com Spa Concepts International www.spaconcepts.com The Spa Consultants www.thespaconsultants.co.za Spa Creators Ltd www.spacreators.co.uk Le Spa Francais erwanmadec@lespafrancais.com Spa Guide-n-Light www.spagidenlight.com Spa Innovations www.spa-innovations.com Spa Management Solutions www.spamanagementsolutions.com Spa Origins Co Ltd www.spaorigins.com
Spa Solutions Training & Management Consultancy www.spatm.net
Thermarium SPAAnlagenbau GmbH www.thermarium.com
Spa Strategy www.spastrategy.net
Tip Touch International www.tiptouch.com
Spa Success Consultants www.spasuccess.com
Topaz Consulting www.topazconsulting.net
Spa Vision www.spavision.com
Toskanaworld www.toskanaworld.com
SPAd www.sylviaplanninganddesign.com
Trilogy Spa Ventures www.trilogyspaventures.com
SpALIGN Concepts www.spalign.com
Under a Tree Health & Wellness Consulting www.underatree.com
Spalogique Consulting www.spalogique.com SpaLution www.spalution.com Sparcstudio www.sparcstudio.co.uk Starpool srl www.starpool.com
Voelker Gray Design www.voelkergraydesign.com Wellness Arena Corporation www.warena.net
Steiner Leisure Ltd www.steinerleisure.com
The Wellness Technical Services Co LLC www.thwellness.ae
Steiner Spa Consulting www.steinerspaconsulting.com
Wheway Lifestyle International www.whewaylifestyle.com
Steve Kass Consulting www.stevekassconsulting.com
Wimberly Allison Tong & Goo www.watg.com
Steve Leung Designers Ltd www.steveleung.com
WTS International www.wtsinternational.com
Stolle Service Ltd www.stolle.com
Yoo www.yoo.com/designers/yoo-studio
Strategic Spa Solutions www.strategicspa.com
Zdravoros Eco Spa www.zdravoros.ru
Stretch Ceilings Ltd www.strechceilings.co.uk
Zynk Design www.zynkdesign.com
Studio Noach www.studionoach.com Studio RHE www.rhe.uk.com
Spa Profits Consulting Inc www.spaprofits.com
Sylvia Planning And design Inc (SPAd) www.sylviaspa.com
Spa Sessions www.spasessions.com
Thalgo Spa Management www.thalgospamanagement.com
346 spa business HANDBOOK 2017 – 2018
Vera Iconica www.veraiconicaarchitecture.com
Spa MaRKETING Groupon www.groupon.com Spabreaks www.spabreaks.com SpaFinder Wellness www.spafinder.com Treatwell www.treatwell.com
www.spahandbook.com
For contact details, turn to the Contact Book which starts on p280 JK-International GmbH www.ergoline.de Karora Cosmetics www.karoracosmetics.com
Elemis Ltd www.elemis.com
Terraké www.terrake.com
Ella Baché www.ellabache.fr
ThalIon Laboratories www.thalion.com
Coola Suncare www.coolasuncare.com
LDN : SKINS www.ldnskins.com
Finders International www.shopforspatrade.com
Thalgo www.thalgo.com
Decléor www.decleor.com
Nannic Int www.nannic.com
FisioSphere www.fisiosphere.it
Voya www.voya.ie
JK-International GmbH www.ergoline.de
On Group www.on-group.co.uk
Gatineau www.gatineau-paris.com
Soleil Organique www.soleilorganique.com
REM UK Ltd www.rem.co.uk
Germaine de Capuccini www.germaine-de-capuccini.com
4SeasonsSpa www.4seasonsspa.com
Supergoop www.supergoop.com
Soltron www.soltron.us
Kerstin Florian www.kerstinflorian.com
Aequum Ltd www.aequum.com
Xen-Tan www.xen-tan.co.uk
St Tropez www.st-tropez.com
Klapp Cosmetics GmbH www.klapp-cosmetics.com
Athlegen Pty Ltd www.athlegen.com.au
Yves Rocher www.yves-rocher.co.uk
Supergoop www.supergoop.com
Kurland/Haslauer GmbH www.kurland.de
Avalon Couches www.avaloncouches.co.uk
Ultrasun International BV www.ultrasun.nl
Labiomer www.labiomer.com
Beautelle Therapy Equipment Ltd www.beautelle.co.uk
Laboratoires Ingrid Millet SA www.ingridmillet.com
Boden Furnishings www.bodenfurnishings.com
Beau Bronz www.beaubronz.co.uk
Vani-T Pty Ltd www.vani-t.com Vita Liberata www.vitaliberata.com
Laboratoires La Prairie SA www.laprairie.com
Chill Out Design Evolution www.chillout-design.com
California Tan www.californiatan.com
Xen-Tan www.xen-tan.co.uk
LaNatura www.lanatura.com
Clap Tzu www.claptzu.de
Macon Meerescosmetic www.maconmeerescosmetic.de
Custom Craftworks www.customcraftworks.com
Youspa Srl www.youspa.eu
suncare
Tanning/sunbeds Be Bronze www.shopbebronze.com
Elemis Ltd www.elemis.com
Thalasso/marine
Treatment beds
Fake Bake www.fakebake.com
Ahava www.ahava.com
Morjana www.morjana.fr
Earthlite Massage Tables www.earthlite.com
Finders International www.shopforspatrade.com
Babor GmbH & Co Kg www.babor.com
Nannic Int www.nannic.com
ETE Wellness Engineering www.ete.es
Gerrard International www.gerrardinternational.com
Biodroga Cosmetic GmbH www.biodroga.com
Omorovicza www.omorovicza.com
Falkner Massagetische www.massagetable.at.
He-Shi Enterprises Ltd www.he-shi.eu
Blue Spa & Leisure Consultants www.bluespaandleisure.co.uk
Pevonia International LLC www.pevonia.com
GeoSpa GmbH www.geospa.de
I plus Q www.iplusq.com
Collin fr.collinparis.com
Phytomer www.phytomerpro.com
Gharieni Group Germany www.gharieni.com
InfinitySun www.infinitysun.com
Cor LLC www.corsilver.com
Repêchage Ltd www.repechage.com
Happy Sauna www.happysauna.it
Iredale Mineral Cosmetics www.janeiredale.com
C’watre www.cwatre.com
Smiths of Jersey www.smithsofjersey.com
HydroCo www.hydroco.com
Iso Italia Group www.isoitalia.com
Earth Matters Apothecary www.earthmattersapothecary.com
Sothys www.sothys.com
Hydrotherm Ltd www.hydrothermspa.com
www.spahandbook.com
spa business HANDBOOK 2017 – 2018 347
Products & Services TREATMENT BEDS continued IONTO Health & Beauty www.ionto.de Kurland/Haslauer GmbH www.kurland.de Lemi Group www.lemi.it Living Earth Crafts www.livingearthcrafts.com Neoqi AS www.neoqi.com Nilo SRL www.nilo-beauty.com Nola 7 www.nola7.com Oakworks Inc www.oakworks.com Pierantonio Bonacina www.pierantoniobonacina.it Pino GmbH www.pinoshop.de REM UK Ltd www.rem.co.uk Silhouet-Tone Corporation www.silhouettone.com Thermarium SPAAnlagenbau GmbH www.thermarium.com Trautwein GmbH www.trautwein-gmbh.com Unbescheiden GmbH www.unbescheiden.com
uniforms ADM Leisure Wear www.admdirect.co.uk Asquith London www.asquithlondon.com Barco Uniforms www.barco.com Buttercups Collection www.buttercupsuniforms.co
Cabiola www.cabiola.com
Power Plate www.powerplate.co.uk
Corporate Trends www.corporatetrends.co.uk
ProVib International www.provib.com
Diamond Designs www.diamonddesigns.ie
Sasaki International Ltd www.sasaki.co.uk
Fashion At Work (UK) Ltd www.fashionatwork.co.uk
Sismo Fitness International www.sismofitness.com
Fashionizer Spa www.fashionizerspa.com
Vibrogym UK www.vibrogym.com
Florence Roby Ltd www.uniformcollection.com
washrooms
water treatment Barr + Wray www.barrandwray.com Bio Water Technology www.biowatertech.co.uk Clear Water Revival Ltd www.clear-water-revival.com Complete Pool Controls www.cpc-chemicals.co.uk Evoqua Water Technologies www.evoqua.com Hydrotech Handels GmbH www.hydrotecberlin.de
Harveys www.harveys.co.uk
Abacus Manufacturing Group www.abacusdirectlimited.com
Inline London www.inlinelondon.co.uk
Airdri Ltd www.airdri.com
Kemitron GmbH www.kemitron.com
Jermyn Street Design www.jsd.co.uk
Armitage Shanks www.armitage-shanks.co.uk
Laboratoires Camylle www.camylle.com
Monique Mathieu www.monique-mathieu.com
Bristan Group www.specifybristan.com
Magnapool www.magnapool.com
Noel Asmar Group www.noelasmaruniforms.com
Aloys F Dornbracht GmbH & Co Kg www.dornbracht.com
Midas Pool & Fountain Products www.midas-gmbh.de
Novelastic www.novelastic.com
Dyson Airblade www.dysonairblade.co.uk
Nola7 www.nola7.com
Salonwear Direct www.salonweardirect.co.uk
Franke Aquarotter GmbH www.www.franke.com
Simon Jersey www.simonjersey.com
Graff www.graff-faucets.com
Werner Dosiertechnik GmbH & Co KG www.werner-dosiertechnik.de
Tao Freedom LLC www.taofreedom.com
Hansa Metallwerkge Ag www.hansa.com
Tempus Clothing www.tempusclothing.com
Hansgrohe Ag www.hansgrohe.com
Yeah Baby www.yeahbabypl.com
Kimberly-Clark Professional www.kcprofessional.com
Vibration therapy
Pasture Naturals Ltd www.pasturenaturals.com
Body Coach www.bodycoach.net
Ridgeway www.ridgewayfm.com
Bretherton Therapy Products www.bremed.co.uk
Simply Washrooms www.simplywashrooms.co.uk
Eastern Vibration LLC www.easternvibration.com
Vendor International BV www.vendorinternational.com
Fitvibe www.fitvibe.com
Washroom Washroom Ltd www.washroom.co.uk
348 spa business HANDBOOK 2017 â&#x20AC;&#x201C; 2018
Xeros Ltd www.xeroscleaning.com
waxing Outback Organics www.outbackorganics.co.uk Pandhy's www.pandhys.com Perron Rigot www.perron-rigot.co.uk Salon System www.salonsystem.co
www.spahandbook.com
spa business 2 0 17 - 2 0 18 H A N D B O O K
LISTINGS Spa Training Directory
...............................................
p350
Spa Course Selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p362 Trade Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p374 Events Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p382
sPA TRAINING DIRECTORY
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spaopportunities.com/training
Spa Training Directory First launched online in 2006, the Spa Training Directory lists contact details for more than 800 spa training providers. We've given a snapshot here, while full details can be found at www.spaopportunities.com/training. For a breakdown of courses these organisations offer, our Spa Course Selector on p362 which outlines training by type and curriculum Academy Canada Career College 2 University Drive, Corner Brook, NL A2H 5G4, Canada Tel: +1 709 637 2100
Algonquin College of Applied Arts and Technology
Ananda Spa Institute ASI
1385 Woodroffe Avenue, Ottawa, ON K2G 1V8, Canada Tel: +613 727 4723 email: askus@algonquincollege.com
Road No 7, Opp. Continental Hospital, IT Park Nanakramguda, Gachi Bowli, Hyderabad, 500019, India Tel: +91 880 102 8444 email: info@anandaspainstitute.com
Advance Beauty College
www.algonquincollege.com
www.anandaspainstitute.com
10121 Westminster Avenue Garden Grove, California, CA 92843, USA Tel: +1 714 530 2131
Alison Caroline Institute (ACI)
Arizona Center for Integrative Medicine
Muthaiga Shopping Centre, PO Box 63101, Limuru Road, Nairobi, Kenya Tel: +254 20 404 3360 email: info@acicollege.com
PO Box 245153, Tucson, AZ 85724-5153, USA Tel: +1 520 626 6417
www.academycanada.com
www.advancebeautycollege.com
The Advanced Spa Therapy Education Certification Council 4550 PGA Boulevard, Suite 201, Palm Beach Gardens, FL 33418, USA Tel: +1 561 802 3855 email: info@astecc.com
www.astecc.com
www.acicollege.com
Alpine Center Chilcherlistr. 1, Alpnach Dorf, 6065, Switzerland Tel: +41 41 671 0303 email: admissions@swissalpinecenter.com
Al Akhawayn University
www.swissalpinecenter.com/en/
PO Box 104, Hassan II Avenue, Ifrane, 53000, Morocco Tel: +212 535 862 000 email: admissions@aui.ma
American Hotel & Lodging Educational Institute
www.aui.ma
Alexander School of Natural Therapeutics
800 N. Magnolia Avenue, Suite 300, Orlando, FL 32803, USA Tel: +1 407 999 8100 email: info@ahlei.org
www.ahlei.org
www.integrativemedicine.arizona.edu
Aroma Akademija Ustanova Aromara Centar, Ivana Perkovca 19, Harmica, Senkovec 10292, Croatia Tel: +385 1 33 96 914 email: centar@aromara.com
www.aromaakademija.hr
Asheville-Buncombe Technical Community College 340 Victoria Road, Asheville, NC 28801, USA Tel: +1 828 398 7900 email: info@abtech.edu
www.abtech.edu
4026 Pacific Avenue, Tacoma, WA 98418, USA Tel: +1 877 472 1142 email: alexand1@nwlink.com
Atelier EsthĂŠtique Institute
www.secretsofisis.com
www.aeinstitute.net
350 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
386 Park Avenue South, New York City, NY 10016, USA Tel: +1 800 626 1242
www.spahandbook.com
For a breakdown of courses by type, turn to the Spa Course Selector which starts on p362
Australian Academy of Beauty & Spa Therapy 24-32 Lexington Drive, Norwest Business Park, Bella Vista, NSW 2153, Australia Tel: +61 1 300 277 785
www.australianacademyofbeautytherapy.com
Australian College of Beauty Therapy 2nd Floor, 60 Stirling Street, Perth, WA 6000, Australia Tel: +61 8 9228 4611 email: enquiries@acbt.com.au
www.acbt.com.au
Australian College of Natural Therapies ACNT 235 Pyrmont Street, Pyrmont, Sydney, NSW 2009, Australia Tel: +61 1 300 017 267
www.acnt.edu.au
Barnfield College
BKF University of Applied Sciences
New Bedford Road Centre, Luton, Bedfordshire LU2 7BF, UK Tel: +44 1582 569 569
Nagy Lajos Kiraly utja 1-9, 1148 Budapest, Hungary Tel: +36 1 766 53 97 email: international@bkf.hu
www.barnfield.ac.uk
Beaubelle Academy of Cosmetology & Management
7820 Glades Road, Boca Raton, FL 33434, USA Tel: +1 561 487 1191
www.beaubelle.com
Brueckner Group/Spassion
Beautiko College 848 Duncan Street, Corner Jan Schoba and Anderson Street, Brooklyn, Pretoria, South Africa Tel: +27 12 362 6571 email: beautiko@beautiko.co.za
www.beautiko.co.za
55 Wellesley Street East, Auckland City, New Zealand 1010 Tel: +64 9 921 9999
The Beauty Specialist Training Centre & Nail Academy
Axelsons Spa School
Head Office, Shop 13B, Arcadia Centre, 87 Umhlanga Rocks Drive, Durban North, 4051, South Africa
Tulegatan 24, 113 53 Stockholm, Sweden Tel: +46 8 612 21 55 email: info@axelsonsspaschool.se
www.beautyspecialists.co.za
www.axelsons.se
Unit 5/78, Logan Road, Woolloongabba, QLD 4102, Australia Tel:+61 7 3891 5696 email: info@bellevuebeauty.qld.edu.au
Bali International Spa Academy 57A Jalan Sekuta Sanur, Bali, Indonesia Tel: +62 0361 281 289
www.balibisa.com
Barnet and Southgate College Wood Street, Barnet, Greater London EN5 4AZ, UK Tel: +44 20 8266 4000 email: info@barnetsouthgate.ac.uk
Boca Beauty Academy LLC
31-1 to 31-5, Block D1, Jalan PJU 1/41, Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia Tel: +60 3 7880 8118 email: service@beaubelle.com
AUT University
www.aut.ac.nz
www.bkf.hu/en
Bellevue Beauty Training Academy
www.bellevuebeauty.qld.edu.au
Bellus Academy
www.bocabeautyacademy.com
7676 Woodbine Unit 2, Markham, ON L3R 2N2, Canada Tel: +1 905 479 2121 email: info@spassion.com
www.spassion.com
Bryan College of Applied Health and Business Sciences North York Campus, 1200 Lawrence Avenue West, North York, Toronto, ON M6A 1E3, Canada Tel: +1 416 630 6300 email: admissions@bryancollege.com
www.bryancollege.com
Burton College Lichfield Street, Burton upon Trent, Staffordshire DE14 3RL, UK Tel: +44 1283 494 400 email: enquiries@bsdc.ac.uk
www.bsdc.ac.uk
Camelot International
The Academy of Beauty & Spa, 13266 Poway Road, Poway, CA 92064, USA Tel: +1 858 748 1490
7 11th Avenue, Corner 7th Street, Houghton, Johannesburg, South Africa Tel: +27 86 111 4075 email: info@camelothealth.co.za
www.bellusacademy.edu
www.camelotint.co.za
www.barnetsouthgate.ac.uk www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 351
sPA TRAINING DIRECTORY
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Canadian College of Shiatsu Therapy
CIDESCO
Creative Spa Concepts
142 Lonsdale Avenue, North Vancouver, BC V7M 2E8, Canada Tel: +1 604 904 4187 email: school@oyayubi.com
Waidstrasse 4A, 8037 Zurich, Switzerland Tel: +41 44 448 22 00 email: info@cidesco.com
5150 Stilesboro Road, Suite 100, Kennesaw, GA 30152, USA Tel: +1 678 213 3080 email: info@creativespaconcepts.com
www.shiatsuvancouver.ca
Canadian Tourism College #300-530 Hornby Street, Vancouver, BC V6J 4S5, Canada Tel: +1 604 736 8000 email: admissionsrep@tourismcollege.com
www.tourismcollege.com
Centennial College PO Box 631, Station A, Toronto, ON M1K 5E9, Canada Tel: +1 416 289 5000 email: admissions@centennialcollege.ca
www.cidesco.com
City & Guilds 1 Giltspur Street, London, EC1A 9DD, UK Tel: +44 20 7294 2800
www.cityandguilds.com
City College Plymouth Kings Road Centre, Devonport, Plymouth, Devon PL1 5QG, UK Tel: +44 1752 305 300 email: info@cityplym.ac.uk
www.cityplym.ac.uk
www.centennialcollege.ca
Colegiatura Colombiana de Cosmetología y Cosmiatría
Center for Neuroacoustic Research (CNR)
Carrera 77, No. 48B 07 Sector Estudio, Medellin, Antioquia, Colombia Tel: +57 4 448 4168
2382 Faraday Avenue, Suite 250, Carlsbad, CA 92008, USA Tel: +1 760 931 5333 email: cnr@neuroacoustic.com
Confederation of International Beauty Therapy and Cosmetology CIBTAC
www.neuroacoustic.com
Chinese University of Hong Kong Shatin, New Territories, Hong Kong SAR, The People’s Republic of China Tel: +852 3943 7000 email: ugadm@cuhk.edu.hk
www.cuhk.edu.hk/english/
Chiva-Som International Academy Ground Floor, Modern Town Building, 87/104 Sukhumvit Soi 63, Bangkok 10110, Thailand Tel: +66 2 711 5270 email: info@chivasomacademy.com
Ambrose House, Meteor Court, Barnett Way, Gloucester, Gloucestershire GL4 3GG, UK Tel: +44 1452 623 114 email: enquiries@cibtac.com
www.cibtac.com
Cornell University School of Hotel Management
www.creativespaconcepts.com
deonThai School Thai Yoga Massage 12245 Topa Lane, Santa Paula, CA 93060, USA Tel: +1 323 610 6000 email: info@deonthaiyoga.com
www.deonthaiyoga.com
DermaFX by Evie Adams 409 High Road, Woodford Green, Essex IG8 0XG, UK Tel: +44 870 300 2078 email: info@dermafx.com
www.evieadams.com
Difference Escuela de Cosmetologia y Alta Peluqueria Laureles 204 entre Calle Primera y, V. Emilio Estrada, Guayaquil, Ecuador Tel: +593 4 288 7451
www.escueladifference.com.ec
Ecole des Spas et des Instituts ESI 24 Rue de Montmorency, 75003 Paris, France Tel: +33 1 42 88 71 67 email: info@esi-paris.com
www.esi-paris.com
189 Statler Hall, Ithaca, NY 14853-6902, USA Tel: +1 607 255 8702 email: ha-communications@cornell.edu
Ecole hôtelière de Lausanne
www.hotelschool.cornell.edu
www.ehl.edu
Route de Cojonnex 18, 1000 Lausanne 25, Switzerland Tel: +41 21 785 11 11
www.chivasomacademy.com
352 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
For a breakdown of courses by type, turn to the Spa Course Selector which starts on p362
EIE MediSpa & Laser Training Centre
Empire Medical Training
Federation of Holistic Therapists (FHT)
6724-75 Street, Edmonton, AB T6E 6T9, Canada Tel: +1 780 466 5271 email: info@dreamcareer.ca
2720 East Oakland Park Boulevard, Suite 102, Fort Lauderdale, FL 33063, USA Tel: +1 954 525 4273
18 Shakespeare Business Park, Hathaway Close, Eastleigh, Hampshire SO50 4SR, UK Tel: +44 23 8062 4350 email: info@fht.org.uk
www.dreamcareer.ca
ELCES Escuela Latinoamericana de Capacitación en Estética Superior Laprida 973, Bd Observatorio, Cordoba, Argentina Tel: +54 351 422 4404 email: info@elcesedu.com
www.empiremedicaltraining.com
Endicott College 376 Hale Street, Beverly, MA 01915, USA Tel: +1 978 927 0585 email: admissions@endicott.edu
www.endicott.edu
Esalen Institute
www.fht.org.uk
FH Joanneum University of Applied Sciences Alte Poststrasse 147-154, Eggenberger Allee 9-13, 8020 Graz, Austria Tel: +43 316 5453 0 email: info@fh-joanneum.at
www.elcesedu.com
55000 Highway 1, Big Sur, CA 93920, USA email: info@esalen.org
www.fh-joanneum.at/hsm
Elégance Gontard International School
www.esalen.org
Florida Gulf Coast University (FGCU)
ESSEC Business School
10501 FGCU Boulevard South, Fort Myers, FL 33965-6565, USA Tel: +1 239 590 1000
47 Rue Hôtel des Postes, Nice 06000, France Tel: +33 4 9388 1292 email: contact@elegance-fr.net
www.elegance-fr.net
Elite International School of Beauty and Spa Therapy 40 Triton Drive, Albany, Auckland, New Zealand Tel: +64 9477 3548
www.elitebeautyschool.co.nz
Elly Lukas Beauty Therapy College 345 Flinders Street, Melbourne 3000, Australia Tel: +61 3 9923 8888 email: study@ellylukas.edu.au
www.ellylukas.edu.au
The Emirates Academy of Hospitality Management PO Box 29662, Umm Suqeim 3, Al Saqool Street, Building 69, Opposite Burj Al Arab, Dubai, United Arab Emirates Tel: +971 4 315 5555
Groupe ESSEC, BP50105 Cergy, F-95021, Cergy-Pontoise Cedex, France
www.essec.edu
European College of Bowen Studies 126b London Road West, Bath, Somerset BA1 7DD, UK Tel: +44 1373 461 812 email: info@thebowentechnique.com
www.thebowentechnique.com
Evolution School of Beauty & Massage 115 Lower Cameron Street, Whangarei, Northland, New Zealand Tel: +64 9 438 6583 email: info@evolutionschool.co.nz
www.evolutionschool.co.nz
EWI GmbH Wellness, Gesundheit & Sport im SpardaBank Hessen-Stadion, Waldemar-Klein-Platz 1, Offenbach am Main, 63071, Germany Tel: +49 61 929 778 180
www.fgcu.edu
Frederique Academy 7/F Wilson House, 19-27 Wyndham Street, Central, Hong Kong Tel: +852 2522 2526
www.frederiqueacademy.com.hk
Friseur- & Kosmetik-Innung Chemnitz Waldenburger Strasse 23, 09116 Chemnitz, Germany Tel: +49 371 67 13 98 email: info@friseurinnung-chemnitz.de
www.friseurinnung-chemnitz.de
George Mason University 4400 University Drive, Fairfax, VA 22030, USA Tel: +1 703 993 1000 email: masongrade@gmu.edu
www.gmu.edu
www.e-w-i.eu/en/
www.emiratesacademy.edu www.spahandbook.com
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The Giving Touch
Headmasters Academy Pty Ltd
Hong Kong Polytechnic University
2501 Blichman Avenue #116, Grand Junction, CO 81504, USA Tel: +1 970 640 7682 email: rob@himalayanhealers.org
Level 2, 185 Spring Street, Melbourne, VIC 3000, Australia Tel: +61 3 9945 9522 email: info@headmasters.com.au
Hung Hom, Kowloon, Hong Kong Tel: +852 2766 5111 email: asdept@polyu.edu.hk
www.himalayanhealers.org
www.headmasters.com.au
Glion Institute of Higher Education
Healing Hands International Massage Academy
Route de Glion 111, 1823 Glion sur Montreux, Switzerland Tel: +41 21 966 3535
www.glion.edu
Global Mentorship Pilot Program C/o Tip Touch International, Avenue Louise 136, 1050 Brussels, Belgium Tel: +32 26 44 27 44 email: jean-guy@tiptouch.com
www.mentorshipevidence.com
Government Ayurveda College MG Road, Thiruvananthapuram 695001, Kerala, India Tel: +91 471 246 0190 email: ayurvedacollegetvm@yahoo.co.in
www.govtayurvedacollegetvm.nic.in
Great Bay Community College 320 Corporate Drive, Portsmouth, NH 03801, USA Tel: +1 603 427 7600 email: askgreatbay@ccsnh.edu
Saxby Avenue, Eldoraigne, Centurion, South Africa Tel: +27 81 008 8663 email: info@healinghands.co.za
www.healinghands.co.za
HealthCert PO Box 789, Sanctuary Cove, QLD 4212, Australia Tel: +61 7 3137 1399 email: info@healthcert.com
www.healthcert.com.au
Heat Spa Kur Therapy Development Inc 1435 Elder Avenue Apartment North, San Diego, CA 92154, USA Tel: +1 619 498 1968 email: drb@h-e-a-t.com
www.h-e-a-t.com
Hill College
www.polyu.edu.hk
Houston School of Massage 10600 Northwest Freeway, Suite 202, Houston, TX 77092, USA Tel: +1 713 681 5275
www.houstonschoolofmassage.com
Humber College 205 Humber College Boulevard, Toronto, ON M9W 5L7, Canada Tel: +1 416 675 3111 email: enquiry@humber.ca
www.humber.ca
HZ University of Applied Sciences International Office, Edisonweg 4, 4382 NW Vlissingen, The Netherlands Tel: +31 118 489 000 email: study@hz.nl
www.hz.nl
International Association for Physicians in Aesthetic Medicine (IAPAM
112 Lamar, Hillsboro, TX 76645, USA Tel: +1 254 659 7500
848 North Rainbow Boulevard, #713 Las Vegas, NV 89107, USA Tel: +1 800 219 5108
www.greatbay.edu
www.hillcollege.edu
www.iapam.com
The GW Institute for Spirituality & Health
HKU School of Professional and Continuing Education (SPACE)
International Federation of Aromatherapists (IFA)
2030 M Street, NW Suite 4014, Washington, DC 20036, USA Tel: +1 202 994 6220 email: caring@gwish.org
Room 304, 3/F, T. T. Tsui Building, The University of Hong Kong, Pokfulam Road ,Hong Kong Tel: +852 3762 6262
20A The Mall, Ealing, London W5 2PJ, UK Tel: +44 20 8567 2243
www.gwish.org
www.hkuspace.hku.hk
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www.ifaroma.org
www.spahandbook.com
For a breakdown of courses by type, turn to the Spa Course Selector which starts on p362
International Institute for Anti-Ageing (IIAA)
Institut de Management Hotelier International (IMHI)
International Board of Massage and Spa (CIMS)
12 Priestley Way, London, NW2 7AP, UK Tel: +44 20 8450 2020 email: admin@iiaa.eu
ESSEC Business School, Avenue Bernard Hirsch, B.P. 50105, 95021 Cergy-Pointoise Cedex, France Tel: +33 1 34 43 30 00 email: essecinfo@essec.fr
Protasio Tagle # 47 INT. H; Col. San Miguel de Chapultepec; Del. Miguel Hidalgo, CP 11800 México DF Tel: +52 55 6607 8429 email: informes@cims.com.mx
www.iiaa.eu
IISRM Kochar Road, Jagathy, Thycadu PO, Trivandrum, Kerala, India 695014 Tel: +91 471 232 2320 email: info@iisrm.org
www.iisrm.org
ILIS Turku University of Applied Sciences, Faculty of Well-being Services, Lemminkäisenkatu 30, 20520 Turku, Finland Tel: +358 50 5985 343 email: susanna.saari@turkuamk.fi
www.turkuamk.fi
IMC University of Applied Sciences Krems International Campus Piaristengasse, Piaristengasse 1, A-3500 Krems, Austria Tel: +43 2732 802 email: information@fh-krems.ac.at
www.fh-krems.ac.at
The International Medical Spa Institute (IMSI) 4-13-17-A Jingumae, Shibuya, Tokyo 150-0001, Japan Tel: +81 3 5770 6818 email: info@imsi.co.jp
www.imsi.co.jp
www.essec.ed
Intercollege Nicosia 8 Markou Drakou Street, Engomi, 2409 Nicosia, Cyprus Tel: +357 22 842 500 email: info@intercollege.ac.cy
www.intercollege.ac.cy
International Academy of Ayurveda (IAA)
www.cims.com.mx
International Hotel Management Institute – IMI University Centre Seeacherweg 1, 6047 Kastanienbaum - Luzern CH, Switzerland Tel: +41 41 349 64 00 email: imi-info@imi-luzern.com
www.imi-luzern.com
Vedansh Ayurved and Panchakarma Clinic, 17 & 18 Mohite Twin Towers, Anand Nagar, Sinhagad Road, Pune 411051, Maharashtra, India Tel: +91 94 2232 1955 email: iaa.sec@gmail.com
International Institute of Wellness Studies
www.ayurved-int.com
www.iiws.co.in/campus.html
International Academy of Spa Esthetics
International School of Beauty Therapy
Kamchatskaya 8-2-14, Moscow 107065, Russia Tel: +7 495 226 4289 email: info@russiaspas.ru
Suite 2, 5 Norfolk Street, Fremantle, WA 6160, Australia Tel: +61 8 9433 6669 email: study@internationalbeauty.com.au
eng.russiaspas.ru
www.internationalbeauty.com.au
International Beauty & Holistic Academy
International School of Beauty Therapy
26 Station Road, Gloucester, Gloucestershire GL1 1EW, UK Tel: +44 1452 414 770 email: info@ibha.co.uk
Plot No. F-6, Sector BZP, Greater Noida 201306, Uttar Pradesh, India Tel: +91 120 245 9744 email: mail.manavdhingra@gmail.com
Villa Portobello, Triq Galanton Vassallo, St Venera 1902, Malta Tel: +356 2144 0424 email: sharon@beautysuppliesmalta.com
www.isbtmalta.com
www.ibha.co.uk
www.spahandbook.com
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sPA TRAINING DIRECTORY International Spa and Beauty College (ISBC) Unit 801-5, 8/F Miramar Tower, 132134 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong Tel: +852 2526 8818 email: info@isbc.com.hk
www.isbc.com.hk
International Training Massage School 59/9 Chang Puek Road Soi 4, T. Sri Phum, A. Muang, Chiang Mai, 50200, Thailand Tel: +66 53 218 632 email: itm@itmthaimassage.com
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Istanbul University/Istanbul Üniversitesi
Kes College School of Beauty Therapy
Merkez Kampüsü, Beyazit/Fatih, Istanbul 34452, Turkey Tel: +90 212 440 00 00 email: iubilgi@istanbul.edu.tr
5 Kallipolis Avenue, Nicosia 1055, Cyprus Tel: +357 22 875 737 email: info@kes.ac.cy
www.istanbul.edu.tr
International College of Tourism & Management (ITM) Johann Strauss Strasse 2, 2540 Bad Voslau, Austria Tel: +43 2252 790 260 email: office@itm-college.eu
www.kes.ac.cy
Kore Therapy Head Office, 2a Leach Lane, Lytham St Annes, Lancashire FY8 3AP, UK Tel: +44 1253 728 035 email: info@koretherapy.com
www.koretherapy.com
www.itm-college.eu
Kosmetae
Isa Carstens Academy
International Therapy Examination Council (ITEC)
#3-32700 George Ferguson Way, Abbotsford, BC V2T 4V6, Canada Tel: +1 604 850 5777
PO Box 149, Stellenbosch, 7599, South Africa Tel: +27 21 883 9777 email: info@isacarstens.co.za
2nd Floor, Chiswick Gate, 598-608 Chiswick High Road, London, W4 5RT, UK Tel: +44 20 8994 4141 email: info@itecworld.co.uk
www.isacarstens.co.za
www.itecworld.co.uk
6761 N. Harran Drive, Suite 158154, Tucson, AZ 85704, USA Tel: +1 520 319 6414
Issamay School of Beauty
Jamu Spa School
www.lastonetherapy.com
25-1 & 25-3 & 21A-4, Jalan PJU 1/37, Dataran Prima, Petaling Jaya, Selangor 47301, Malaysia Tel: +603 7880 0555 email: issamayschool@gmail.com
Jalan Raya Siligita I, No. 1, Nusa Dua, Bali 80361, Indonesia Tel: +62 361 772 955 email: info@jamuspaschool.com
Les Roches International School of Hotel Management
www.itmthaimassage.com
www.issamay.com
IST-Hochschule fur Management
www.jamuspaschool.com
Jari Jari Spa Training Academy
www.kosmetae.com
LaStone Therapy Inc
Bluche, Valais CH 3975, Switzerland Tel: +41 27 485 96 00
www.les roches.edu
Lincoln College of New England
Erkrather Strasse 220 a-c, 40233 Düsseldorf, Germany Tel: +49 211 866 68-0 email: info@ist.de
Tanjung Aru Plaza, 1, Jalan Mat. Salleh, Tanjung Aru, 88100 Kota Kinabalu, Sabah, Malaysia Tel: +60 88 272 606 email: sales@jarijari.com.my
www.ist-hochschule.de
www.jarijari.com.my
IST-Studieninstitut GmbH
Jari Menari
London College of Beauty Therapy (LCBT)
Erkrather Strasse 220 a-c, 40233 Dusseldorf, Germany Tel: +49 211 866 68-0 email: info@ist.de
Jln. Raya Basangkasa 47, Seminyak, Bali, Indonesia Tel: +62 361 736 740 email: jarimenari@jarimenari.com
47 Great Marlborough Street, London W1F 7JP, UK Tel: +44 20 7208 1300 email: info@lcbt.co.uk
www.ist.de
www.jarimenari.com
www.lcbt.co.uk
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2279 Mount Vernon Road, Southington, CT 06489, USA Tel: +1 800 327 1158
www.lincolncollegene.edu
www.spahandbook.com
For a breakdown of courses by type, turn to the Spa Course Selector which starts on p362
London College of Fashion
Mary Reid International Spa Academy
Newcastle College
20 John Prince’s Street, London W1G 0BJ, UK Tel: +44 20 7514 7400
43 North Castle Street, Edinburgh, EH2 3BG, UK Tel: +44 131 225 2087 email: enquiries@beautyschool.co.uk
Rye Hill Campus, Scotswood Road, Newcastle upon Tyne, NE4 7SA, UK Tel: +44 191 200 4000 email: enquiries@ncl-coll.ac.uk
www.maryreidspaacademy.com
www.ncl-coll.ac.uk
Mindful Awareness Research Center
Next Step Nail and Beauty
UCLA Semel Institute for Neuroscience and Human Behavior, 760 Westwood Plaza, Room C8-237, Los Angeles, CA 90095, USA Tel: +1 310 206 7503 email: marcinfo@ucla.edu
Totally Beauty Limited, Aldercarr Hall, Attleborough Road, Great Ellingham, Norfolk NR17 1LQ, UK Tel: +44 20 3627 7165
www.arts.ac.uk/fashion
London Therapists Ltd 49 Breamwater Gardens, Richmond, Surrey TW10 7SF, UK Tel: +44 20 8123 7527 email: massagecourses@gmail.com
www.london-therapists.com
Loyalist College Wallbridge Loyalist Road, PO Box 4200, Belleville, ON K8N 5B9, Canada Tel: +1 613 969 1913 email: info@loyalistcollege.com
www.loyalistcollege.com
www.marc.ucla.edu
Mountain Yoga 2071 Antioch Ct., #100, Montclair Village, Oakland, CA 94611, USA Tel: +1 510 339 6421 email: info@m-yoga.org
Lyceum of the Philippines University
www.m-yoga.org
Muralla Street, Intramuros, Manila, 1002 Metro Manila, Philippines Tel: +63 2 527 8251 email: tourismandhospitality@lpu.edu.ph
The National College of Naturopathic Medicine
www.lpu.edu.ph/
Mahidol University International College 999 Phutthamonthon 4 Road, Salaya, Nakhon Pathom 73170, Thailand Tel: +66 2441 5090 email: icwww@mahidol.ac.th
www.muic.mahidol.ac.th
Marant Cosmética Cíentífica
049 SW Porter Street, Portland, OR 97201, USA Tel: +1 503 522 1555
www.ncnm.edu
National University of Health Sciences 2200 East Roosevelt Road, Lombard, IL 60148, USA Tel: +1 800 826 6285 email: admissions@nuhs.edu
www.nuhs.edu
www.nextstepbeauty.co.uk
Niagara University 5795 Lewiston Road, Niagara University, NY 14109, USA Tel: +1 716 285 1212 email: admissions@niagara.edu
www.niagara.edu
Nippon Spa College (NISPAC) Second Wada Building 7F, 5-12-6 Minami Aoyama, Minato-ku, Tokyo 107-0062, Japan Tel: +81 3 3406 2489 email: info@nispac.jp
www.nispac.jp
Northeast Alabama Community College PO Box 159, Rainsville, AL 35986, USA Tel: +1 256 638 4418 email: harveya@nacc.edu
www.nacc.edu
The Northern College of Acupuncture
Mariano Otero # 1180-2,Col. Jardines del bosque Cp 44520, Guadalajara, Jal. México Tel: +52 1 3124 0058 email: info@marant.com.mx
New River Community College 5251 College Driv, Dublin, VA 24084, USA Tel: +1 540 674 3600 email: dkennedy@nr.edu
61 Micklegate, York, North Yorkshire YO1 6LJ, UK Tel: +44 1904 343 309 email: info@chinese-medicine.co.uk
www.marant.com.mx
www.nr.vccs.edu
www.chinese-medicine.co.uk
www.spahandbook.com
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Oncology Training International
Puretouch Spa Academy
Sandy Roy Beauty Therapy Institute
PO Box 751, Balgonie, SK S0G 0E0, Canada Tel: +1 306 771 2307 Email: info@oncologyesthetics.com
Manjooran House LFC Road, Netaji Line, Kaloor, Near North Railway Station, Ernakulam Dt., Kerala, India Tel: +91 944 792 3631 email: puretouchspa@gmail.com
1st Floor, Upper East Side, Pickwick Street, Salt River 7921, South Africa Tel: +27 21 404 0556 email: admin@beautytherapyinstitute.co.za
www.oti-oncologytraining.com
Orient Spa Academy SP-36B RIICO Industrial Area, DelhiJaipur Highway, Kukas, Jaipur 303101, Rajasthan, India Tel: +91 990 9953 921 email: info@orientspaacademy.com
Raison d’Etre Grevgatan 15, Stockholm 114 53, Sweden Tel: +46 8 756 00 56 email: info@raisondetrespas.com
www.orientspaacademy.com
www.raisondetrespas.com
Parnu College, University of Tartu
Republic Polytechnic
Ulikooli 18, 50090 Parnu, Estonia Tel: +372 737 5440 email: info@ut.ee
9 Woodlands Avenue, Singapore 738964, Singapore Tel: +65 6510 3000 email: one-stop@rp.edu.sg
www.pc.ut.ee/en
PBHC Clinic & School of Holistic Therapies Inc
www.beautytherapyinstitute.co.za
www.studyspa.com
www.rp.edu.sg
RMIT University
santi Development programmes Melbourne, Australia Tel: +61 3 9686 1360 email: susie@santi-santi.com
www.santi-santi.com
Satya Ayurveda Dr. Claudia Welch, PO Box 76, Calais, VT 05648, USA
www.satyaayurveda.org
Saxion University of Applied Sciences International Office, PO Box 70.000, 7500 KB Enschede, the Netherlands Tel: +31 570 603 789 email: internationaloffice@saxion.nl
St. Thomas, Barbados Tel: +1 246 424 1127 email: pbhcschool@gmail.com
GPO Box 2476, Melbourne, VIC 3001, Australia Tel: +61 3 9925 2000
www.itecworld.co.uk
www.rmit.edu.au
Scottsdale Community College
Perth College of Beauty Therapy
Russian State University of Management
9000 East Chaparral Road, Scottsdale, AZ 85256-2626, USA Tel: +1 480 423 6000 email: admissions@sccmail.maricopa.edu
PO Box 501, Victoria Park, WA 6979, Australia Tel: +61 8 9361 3111 email: enquiries@perthcollege.com.au
www.perthcollege.com.au
PHAB Standard Ltd PO Box 47290, London W7 9AX, UK Tel: +44 20 8840 9070 email: info@phabstandard.com
www.phabstandard.com
Pure Massage Spa Training Method ®
Ryazansky Prospect 99, Moscow 109542, Russia Tel: +7 495 377 89 14 email: inf@guu.ru
www.guu.ru
Sandhills Community College 3395 Airport Road, Pinehurst, NC 28374, USA Tel: +1 910 692 6185
www.sandhills.edu
www.saxion.edu
www.scottsdalecc.edu
Serena Spa Mount Pleasant, SL Mathias Road, Mangalore, Karnataka 575 002, India Tel: +91 824 2432 358 email: india@serenaspa.com
www.serenaspa.com
Seychelles Tourism Academy
Tel: +44 20 3290 9070 email: info@puremassage.com
Chemin La Misere, La Misere, Seychelles Tel: +248 4 388 600 email: sta@staseychelles.com
www.spatraining.global
www.seychellestourismacademy.edu.scr
358 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
For a breakdown of courses by type, turn to the Spa Course Selector which starts on p362
Shang Shung Institute of America
Spa Innovations Pte Ltd
Spotlight On Spa & Wellness
PO Box 278, 18 Schoolhouse Road, Conway, MA 01341, USA Tel: +1 413 369 4928 email: secretary@shangshung.com
16 Kallang Place, #07-33339156, Singapore Tel: +65 6341 7780 email: course@spa-innovations.com
Dubai, uae Tel: +971 50 280 5929 email: info@spotlightonspa-wellness.com
www.spa-innovations.com
http://spotlightonspa-wellness.com
Spa Vargas School of Massage Therapy
Steiner Education Group
4051 East Main Street, St. Charles, IL 60174, USA Tel: +1 603 307 1100 email: lvargas@vargasconsulting.com
Various sites across the USA Steiner Leisure Limited, 770 S. Dixie Highway, Coral Gables, FL 33146, USA Tel: +1 305 359 9002
www.spavargasuniversity.com
www.steinered.com
Spa Wellness Akademija
Steiner Training Academy
Setaliste Marsala Tita 19/2, Lovran 51415, Croatia Tel: +385 51 293 851 email: info@wellness.hr
The Lodge, 92 Uxbridge Road, Harrow, Middlesex HA3 6QD, UK Tel: +44 20 8909 5000 email: careers@theonboardspa.com
www.akademija.wellness.hr
www.theonboardspa.com
www.sdss.tv
SpaQuality LLC
Stoke On Trent College
The South Pacific Academy of Beauty Therapy
1024 Oriente Avenue, Wilmington, DE 19807, USA Tel: +1 302 426 0274 email: info@spaquality.com
Cauldon Campus, Stoke Road, Shelton, Stoke-on-Trent, Staffordshire ST4 2DG, UK Tel: +44 1782 208 208 email: info@stokecoll.ac.uk
www.spaquality.com
www.stokecoll.ac.uk
www.fijisenikaispas.com
SPARK Spa and Wellness Academy
Southwest Institute of Healing Arts (SWIHA)
Room A, 8F, No. 150 Dunhua N. Road, Songshan District, Taipei City 105, Taiwan, ROC Tel: +886 2 2715 5775
Success International Health and Skincare Academy
www.shangshung.org
The Shiatsu School 280 River Valley Road, 2nd Level, Singapore 238321, Singapore Tel: +65 6836 1231 email: terryliew@theshiatsuschool.com
www.theshiatsuschool.com
Society of Dermatology SkinCare Specialists (SDSS) 484 Spring Avenue, Ridgewood, NJ 07450-4624, USA Tel: +1 201 670 4100 email: sdssorg@aol.com
Queens Road, Nakavu, Nadi, Fiji Islands Tel: +679 672 5280 email: admin@spabth.com
1100 E. Apache Boulevard, Tempe, AZ 85281, USA Tel: +1 480 994 9244 email: info@swiha.net
www.swiha.edu
Spa Connectors Tel:+62 (0) 0821 4400 0510 email: info@spaconnectors.com
www.learninspark.com
Spas2b Inc
No. 4 Harpuis Avenue, Weltevredenpark, Roodepoort, 1709, South Africa Tel: +27 7286 13292 email: info@successinternational.co.za
www.successinternational.co.za
Breithaupt Park, Waterloo, ON N2J 2C6, Canada Tel: +1 519 585 0626 email: llyon@spas2b.com
Suffolk New College
www.spas2b.com
www.suffolk.ac.uk
Ipswich, Suffolk IP4 1LT, UK Tel: +44 1473 382 200 email: info@suffolk.ac.uk
www.spaconnectors.com
www.spahandbook.com
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Summa Spa Institute
Temasek Polytechnic
Ultimate Medical Academy LLC
5 F/L Xin Cheng Commercial Building, 1 Chongwenmenwai Street, Chongwenmen District, Beijing 100062, China Tel: +86 10 6709 2118 email: summaspa@hotmail.com
21 Tampines Avenue 1, Singapore 529757, Singapore Tel: +65 6788 2000 email: enquiry@tp.edu.sg
9309 N. Florida Avenue, Tampa, FL 33612, USA Tel: +1 888 213 4473
www.summaspa.com
www.tp.edu.sg
Thai Heritage Spa School
www.ultimatemedical.edu
Universidad Del Zulia
1124/5-7 Thai Heritage Spa Building, Soi Ladprao 2, Phaholyothin Road, Jomphol, Jatuchak, Bangkok 10900, Thailand Tel: +62 2 513 7279 email: thaispa2@sarah-org.com
Avenida 16 (Guajira) on 67th Street (extension Cecilio Acosta), New Rector Headquarters Building, 10th Floor, Maracaibo, Venezuela Tel: +58 261 412 4125 email: web@dgc.luz.edu.ve
www.thaiheritagespa.com
www.luz.edu.ve
2/161-177 New South Head Road, Edgecliff, NSW 2027, Australia Tel: +61 2 9326 2211 email: reception@sbdi.com.au
Tip Touch International
Universitas Gadjah Mada
Avenue Louise 136, 1050 Brussels, Belgium Tel: +32 2 644 27 44 email: info@tiptouch.com
Bulaksumur, Yogyakarta 55281, Indonesia Tel: +62 274 649 2599 email: humas@ugm.ac.id
www.sbdi.com.au
www.tiptouch.com
www.ugm.ac.id/en
Szolnok University College
Touch Research Institute
Universite de Bordeaux Segalen
H-5000 Szolnok, Tiszaligeti sétány 14, Hungary Tel: +36 56 510 300 email: mondoka@szolf.hu
Mailman Center for Child Development, University of Miami, Miller School of Medicine, 1601 NW 12th Avenue, Miami, FL 33136, USA email: tfield@med.miami.edu
146 Rue Leo Saignat, 33000 Bordeaux, France Tel: +33 5 57 57 10 10
www.miami.edu/touch-research
Universite Mohammed V de Rabat
Swiss Hotel Management School Avenue des Alpes 27, Montreux CH-1820, Switzerland Tel: +41 21 965 40 20
www.shms.com
Sydney Beauty Dermal Institute
www.szolf.hu
TAFE NSW Various sites across New South Wales Sydney, NSW, Australia
Tri-Dosha
www.tafensw.edu.au
14 Popes Lane, Ealing, London W5 4NA, UK Tel: +44 20 8566 1498 email: info@tri-dosha.co.uk
TAFE Queensland South West
www.tri-dosha.co.uk
Various sites across South West Queensland QLD, Australia Tel: +61 7 3817 3000 email: southwest@tafe.qld.edu.au
www.tafesouthwest.edu.au
Truro and Penwith College Higher Education Admissions, Truro College, Truro, Cornwall TR1 3XX, UK Tel: +44 1872 267 122 email: heinfo@truro-penwith.ac.uk
www.u-bordeaux.com
Avenue des Nations Unies, Agdal, Rabat, Morocco Tel: +212 537 27 27 50 email: presidence@um5.ac.ma
www.um5.ac.ma
University College Birmingham Summer Row, Birmingham, B3 1JB, UK Tel: +44 121 604 1000 email: marketing@ucb.ac.uk
www.ucb.ac.uk
www.truro-penwith.ac.uk
360 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
For a breakdown of courses by type, turn to the Spa Course Selector which starts on p362
University of Bedfordshire
University of the Ryukyus
Watpo Thai Traditional Medical School
University Square, Luton, Bedfordshire LU1 3JU, UK Tel: +44 1234 400 400 email: international@beds.ac.uk
1 Senbaru, Nishihara-cho, Nakagamigun, Okinawa 903-0213, Japan Tel: +81 98 895 2221
392/33-34 Maharach Road, Prabarommaharajawang, Pranakorn Bangkok 10200, Thailand Tel: +66 2 622 3551 email: watpo.ttm@gmail.com
www.beds.ac.uk
University of California, Irvine Irvine, CA 92697, USA Tel: +1 949 824 5011
https://uci.edu/
University of Derby Kedleston Road, Derby, Derbyshire DE22 1GB, UK Tel: +44 1332 590 500 email: askadmissions@derby.ac.uk
www.derby.ac.uk
University of Houston Conrad N. Hilton College, 4450 University Drive, Houston, TX 77204-3028, USA Tel: +1 713 743 2255
www.uh.edu/hilton-college/
University of Malaga
www.u-ryukyu.ac.jp/en/
University of West Florida 11000 University Parkway, Pensacola, FL 32514, USA Tel: +1 850 474 2000 email: admissions@uwf.edu
Vimal Institute for Human Resource Development
WFP-Berufsfachshulen Bad Sulza
Vrbik 20, Zagreb, Hrvatska 10000, Croatia Tel: +385 98 279 509 email: vimal@vimal.hr
Wunderwaldstr 2, 99518 Bad Sulza, Germany Tel: +49 3 64 61 20933 email: info@schulewfp.de
www.vimal.hr
www.schulewfp.de
Vio Malherbe
William Angliss Institute
Ecole Internationale Dâ&#x20AC;&#x2122;Esthetique Et De Cosmetologie, Rue De Bourg 11, Lausanne 1003, Switzerland Tel: +41 21 312 38 01 email: info@viomalherbe.ch
555 La Trobe Street, Melbourne, Victoria 3000, Australia Tel: +613 9606 2111 email: info@angliss.edu.au
www.uma.es
Aspire House, Annealing Close, Eastleigh, Hampshire SO50 9PX, UK Tel: +44 2380 684 500 email: customersupport@vtct.org.uk
www.crk1.umn.edu
University of Southern California University Park Campus, Los Angeles, CA 90089, USA Tel: +1 213 740 2311
POB 4911 Eagle, CO 81631, USA Tel: +1 970 376 6220
www.wellnessforcancer.com
www.viomalherbe.ch
2900 University Avenue, Crookston, MN 56716, USA Tel: +1 800 862 6466
Wellness for Cancer
www.uwf.edu
Avda. Cervantes 2, Malaga 29071, Spain Tel: +34 952 13 10 00 email: infouma@uma.es
University of Minnesota Crookston
www.watpomassage.com
VTCT
www.vtct.org.uk
Warwickshire College Group
www.angliss.edu.au
Wynne Business 10 Guernsey Road, Swarthmore, PA 19081, USA Tel: +1 610 368 6660 email: seminars@wynnebusiness.com
www.wynnebusiness.com
Younique College
Warwick New Road, Royal Leamington Spa, Warwickshire CV32 5JE, UK Tel: +44 300 456 0047 email: info@warwickshire.ac.uk
5 Monaghan Court, 26 Monaghan Street, Newry, County Down BT35 6AA, UK Tel: +44 2830 256 254 email: training@younique.ie
www.warwickshire.ac.uk
www.younique.ie
www.usc.edu
www.spahandbook.com
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 361
sPA COURsE sELECTOR
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spaopportunities.com/training
Spa Course Selector Choose the training course you need and you’ll find the relevant organisations that provide it, along with their key contact details. Complete details, including address, phone, email and website can be found in the Spa Training Directory section on p350, and at www.spaopportunities.com/training
Alternative Therapy Courses
The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za
Watpo Thai Traditional Medical School www.watpomassage.com
ACupressure
Camelot International www.camelotint.co.za
WFP-Berufsfachshulen Bad Sulza www.schulewfp.de
The National College of Naturopathic Medicine www.ncnm.edu The Northern College of Acupuncture www.chinese-medicine.co.uk
AromATherApy
CIDESCO www.cidesco.com Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com IISRM www.iisrm.org
Alexander School of Natural Therapeutics www.secretsofisis.com
International Federation of Aromatherapists (IFA) www.ifaroma.org
Arizona Center for Integrative Medicine integrativemedicine.arizona.edu
The International Medical Spa Institute (IMSI) www.imsi.co.jp
AyurvedA Ananda Spa Institute (ASI) www.anandaspainstitute.com Arizona Center for Integrative Medicine www.integrativemedicine. arizona.edu Bali International Spa Academy www.balibisa.com Ecole des Spas et des Instituts ESI www.esi-paris.com
Aroma Akademija www.aromaakademija.hr
RMIT University www.rmit.edu.au
Atelier Esthétique Institute www.aeinstitute.net
Southwest Institute of Healing Arts (SWIHA) www.swiha.edu
International Academy of Ayurved (IAA) www.ayurved-int.com
SPARK Spa and Wellness Academy www.learninspark.com
International Academy of Spa Esthetics www.russiaspas.ru
362 spa business HanDbOOK 2017 – 2018
Puretouch Spa Academy www.studyspa.com Satya Ayurveda Trust www.satyaayurveda.org
Government Ayurveda College www.govtayurvedacollegetvm. nic.in
Australian College of Beauty Therapy www.acbt.com.au
Orient Spa Academy www.orientspaacademy.com
Spa Innovations Pte Ltd www.spa-innovations.com Tri Dosha www.tri-dosha.co.uk
Bowen TeChniques European College of Bowen Studies www.thebowentechnique.com
herBAl mediCine The National College of Naturopathic Medicine www.ncnm.edu Shang-Shung Institute of America www.shangshung.org Southwest Institute of Healing Arts (SWIHA) www.swiha.edu
www.spahandbook.com
For full contact details, turn to the Spa Training Directory which starts on p350
holisTiC TherApy Alison Caroline Institute (ACI) www.acicollege.com Bali International Spa Academy www.balibisa.com Camelot International www.camelotint.co.za Center for Neuroacoustic Research (CNR) www.neuroacoustic.com
Southwest Institute of Healing Arts (SWIHA) www.swiha.edu Stoke On Trent College www.stokecoll.ac.uk Younique College www.younique.ie
hoT sTone mAssAge Alison Caroline Institute (ACI) www.acicollege.com
Federation of Holistic Therapists (FHT) www.fht.org.uk
Ananda Spa Institute ASI www.anandaspainstitute.com
Frederique Academy www.frederiqueacademy.com.hk
Bali International Spa Academy www.balibisa.com
International Academy of Spa Esthetics eng.russiaspas.ru
Healing Hands International Massage Academy www.healinghands.co.za
International Beauty & Holistic Academy www.ibha.co.uk
Next Step Nail and Beauty www.nextstepbeauty.co.uk
London Therapists Ltd www.london-therapists.com Next Step Nail and Beauty www.nextstepbeauty.co.uk Orient Spa Academy www.orientspaacademy.com PBHC Clinic & School of Holistic Therapies Inc www.itecworld.co.uk Puretouch Spa Academy www.studyspa.com
TAFE Queensland South West www.tafesouthwest.edu.au Tip Touch International www.tiptouch.com
indiAn heAd mAssAge
London Therapists Ltd www.london-therapists.com Next Step Nail and Beauty www.nextstepbeauty.co.uk Truro and Penwith College www.truro-penwith.ac.uk
inTegrATive mediCine Arizona Center for Integrative Medicine www.integrativemedicine. arizona.edu
International Board of Massage and Spa (CIMS) www.cims.com.mx University of Houston www.uh.edu/hilton-college/ University of Southern California www.usc.edu
lymphATiC drAinAge
Ananda Spa Institute ASI www.anandaspainstitute.com
Vio Malherbe www.viomalherbe.ch
Australian College of Beauty Therapy www.acbt.com.au
National University of Health Sciences www.nuhs.edu
reflexology Alison Caroline Institute (ACI) www.acicollege.com
The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za
Kinesiology
Alison Caroline Institute (ACI) www.acicollege.com
Australian College of Natural Therapies (ACNT) www.acnt.edu.au
Australian College of Beauty Therapy www.acbt.com.au
Istanbul University/ Istanbul Üniversitesi www.istanbul.edu.tr
Heat Spa Kur Therapy Development Inc www.h-e-a-t.com
nATuropAThy
Camelot International www.camelotint.co.za Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com Healing Hands International Massage Academy www.healinghands.co.za The International Medical Spa Institute (IMSI) www.imsi.co.jp Southwest Institute of Healing Arts (SWIHA) www.swiha.edu TAFE Queensland South West www.tafesouthwest.edu.au Tip Touch International www.tiptouch.com
www.spahandbook.com
spa business HanDbOOK 2017 – 2018 363
sPA COURsE sELECTOR reiKi Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com Southwest Institute of Healing Arts (SWIHA) www.swiha.edu
Southwest Institute of Healing Arts (SWIHA) www.swiha.edu
general spa Courses AesTheTiCs
shiATsui
Academy Canada Career College www.academycanada.com
Canadian College of Shiatsu Therapy www.shiatsuvancouver.ca
Advance Beauty College www.advancebeautycollege.com
Ecole des Spas et des Instituts ESI www.esi-paris.com
The Advanced Spa Therapy Education Certification Council www.astecc.com
The Shiatsu School www.theshiatsuschool.com
Alison Caroline Institute (ACI) www.acicollege.com
yogA Axelsons Spa School www.axelsons.se/kontakt/ axelsons-spa-school deonThai School Thai Yoga Massage www.deonthaiyoga.com IISRM www.iisrm.org Mountain Yoga www.m-yoga.org Puretouch Spa Academy www.studyspa.com Scottsdale Community College www.scottsdalecc.edu
Atelier Esthétique Institute www.aeinstitute.net Bali International Spa Academy www.balibisa.com Bellus Academy www.bellusacademy.edu Boca Beauty Academy LLC www.bocabeautyacademy.edu Brueckner Group/Spassion www.spassion.com
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Ecole des Spas et des Instituts ESI www.esi-paris.com
Southwest Institute of Healing Arts (SWIHA) www.swiha.edu
EIE MediSpa & Laser Training Centre www.dreamcareer.ca
Steiner Education Group www.steinered.com
ELCES Escuela Latinoamericana de Capacitación en Estética Superior www.elcesedu.com Elégance Gontard International School www.elegance-fr.net Empire Medical Training www.empiremedicaltraining.com International Association for Physicians in Aesthetic Medicine (IAPAM) www.iapam.com International Institute for Anti-Ageing (IIAA) www.iiaa.eu The International Medical Spa Institute (IMSI) www.imsi.co.jp Kosmetae www.kosmetae.com Loyalist College www.loyalistcollege.com Oncology Training International www.oti-oncologytraining.com
Bryan College of Applied Health and Business Sciences www.bryancollege.ca
Orient Spa Academy www.orientspaacademy.com
Difference Escuela de Cosmetologia y Alta Peluqueria www.escueladifference.com.ec
Society of Dermatology SkinCare Specialists (SDSS) www.sdss.tv
364 spa business HanDbOOK 2017 – 2018
Vio Malherbe www.viomalherbe.ch
AnATomy & physiology Alexander School of Natural Therapeutics www.secretsofisis.com Alison Caroline Institute (ACI www.acicollege.com Ananda Spa Institute ASI www.anandaspainstitute.com Bali International Spa Academy www.balibisa.com Camelot International www.camelotint.co.za Confederation of International Beauty Therapy & Cosmetology CIBTAC www.cibtac.com Ecole des Spas et des Instituts ESI www.esi-paris.com Evolution School of Beauty www.evolutionschool.co.nz International Board of Massage and Spa (CIMS) www.cims.com.mx Isa Carstens Academy www.isacarstens.co.za
www.spahandbook.com
For full contact details, turn to the Spa Training Directory which starts on p350
Jamu Spa School www.jamuspaschool.com
Bellevue Beauty Training Academy www.bellevuebeauty.com.au
London Therapists Ltd www.london-therapists.com
Burton College www.burton-college.ac.uk
Pure Massage Spa Training Method® www.spatraining.global
Chiva-Som International Academy www.chivasomacademy.com
Seychelles Tourism Academy seychellestourismacademy.edu.sc Wellness for Cancer www.wellnessforcancer.com WFP-Berufsfachshulen Bad Sulza www.schulewfp.de
BeAuTy TherApy Australian Academy of Beauty & Spa Therapy www.australianacademy ofbeautytherapy.com Australian College of Beauty Therapy www.acbt.com.au Barnet and Southgate College www.barnetsouthgate.ac.uk Barnfield College www.barnfield.ac.uk Beaubelle Academy of Cosmetology & Management www.beaubelle.com Beautiko College www.beautiko.co.za The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za
www.spahandbook.com
CIDESCO www.cidesco.com City & Guilds www.cityandguilds.com City College Plymouth www.cityplym.ac.uk
International Institute of Wellness Studies www.iiws.co.in/campus.html International School of Beauty Therapy Australia www.internationalbeauty.com.au International School of Beauty Therapy Malta www.isbtmalta.com
Perth College of Beauty Therapy www.perthcollege.com.au PHAB Standard Ltd www.phabstandard.com Sandy Roy Beauty Therapy Institute www.beautytherapyinstitute.co.za The South Pacific Academy of Beauty Therapy www.fijisenikaispas.com
International Spa and Beauty College (ISBC) www.isbc.com
Stoke on Trent College www.stokecoll.ac.uk
International Therapy Examination Council (ITEC) www.itecworld.co.uk
Suffolk New College www.suffolk.ac.uk
Issamay School of Beauty www.issamay.com
Summa Spa Institute www.summaspa.com
DermaFX by Evie Adams www.evieadams.com
Jamu Spa School www.jamuspaschool.com
Sydney Beauty Dermal Institute www.sbdi.com.au
Elite International School of Beauty & Spa Therapy www.elitebeautyschool.co.nz
Kes College School of Beauty Therapy www.kes.ac.cy
TAFE NSW www.tafensw.edu.au
Elly Lukas Beauty Therapy College www.ellylukas.edu.au
London College of Beauty Therapy (LCBT) www.lcbt.co.uk
Evolution School of Beauty & Massage www.evolutionschool.co.nz
London Therapists Ltd www.london-therapists.com
Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com
TAFE Queensland South West www.tafesouthwest.edu.au Truro and Penwith College www.truro-penwith.ac.uk University College Birmingham www.ucb.ac.uk/home.aspx
Frederique Academy www.frederiqueacademy.com.hk
Mary Reid International Spa Academy www.maryreidspaacademy.com
University of Bedfordshire www.beds.ac.uk
IISRM www.iisrm.org
Newcastle College www.ncl-coll.ac.uk
Vio Malherbe www.viomalherbe.ch
International Beauty & Holistic Academy www.ibha.co.uk
Next Step Nail and Beauty www.nextstepbeauty.co.uk
Warwickshire College Group www.warwickshire.ac.uk
spa business HanDbOOK 2017 – 2018 365
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William Angliss Institute www.angliss.edu.au Younique College www.younique.ie
Body TherApy Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com Headmasters Academy Pty Ltd www.headmasters.com.au HealthCert www.healthcert.com.au Kore Therapy www.koretherapy.com LaStone Therapy Inc www.lastonetherapy.com Pure Massage Spa Training Method® www.spatraining.global Seychelles Tourism Academy seychellestourismacademy.edu.sc Steiner Training Academy www.theonboardspa.com
hydroTherApy
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nuTriTion
The Advanced Spa Therapy Education Certification Council www.astecc.com
Algonquin College of Applied Arts and Technology www.algonquincollege.com
Alexander School of Natural Therapeutics www.secretsofisis.com
Alison Caroline Institute (ACI) www.acicollege.com
Brueckner Group/Spassion www.spassion.com International Board of Massage and Spa (CIMS) www.cims.com.mx WFP-Berufsfachshulen Bad Sulza www.schulewfp.de
lifesTyle CoAChing The GW Institute for Spirituality & Health www.gwish.org Mindful Awareness Research Center www.marc.ucla.edu RMIT University www.rmit.edu.au Southwest Institute of Healing Arts (SWIHA) www.swiha.edu Spa Innovations Pte Ltd www.spa-innovations.com
Wellness for Cancer www.wellnessforcancer.com WFP-Berufsfachshulen Bad Sulza www.schulewfp.de
366 spa business HanDbOOK 2017 – 2018
Arizona Center for Integrative Medicine www.integrativemedicine. arizona.edu Australian College of Natural Therapies ACNT www.acnt.edu.au Centennial College www.centennialcollege.ca Chinese University of Hong Kong www.cuhk.edu.hk/english/ Esalen Institute www.esalen.org George Mason University www.gmu.edu International Institute for Anti-Ageing (IIAA) www.iiaa.eu
RMIT University www.rmit.edu.au Scottsdale Community College www.scottsdalecc.edu Southwest Institute of Healing Arts (SWIHA) www.swiha.edu Success International Health and Skincare Academy www.successinternational.co.za
onCology mAssAge Wellness for Cancer www.wellnessforcancer.com
spA mAnAgemenT Academy Canada Career College www.academycanada.com Al Akhawayn University www.aui.ma Alexander School of Natural Therapeutics www.secretsofisis.com
Isa Carstens Academy www.isacarstens.co.za
Algonquin College of Applied Arts and Technology www.algonquincollege.com
Lincoln College of New England www.lincolncollegene.edu
Alpine Center www.swissalpinecenter.com/en/
Mahidol University International College www.muic.mahidol.ac.th
American Hotel & Lodging Educational Institute www.ahlei.org
Nippon Spa College (NISPAC) www.nispac.jp
Atelier Esthétique Institute www.aeinstitute.net
www.spahandbook.com
For full contact details, turn to the Spa Training Directory which starts on p350
AUT University www.aut.ac.nz
Endicott College www.endicott.edu
ILIS www.turkuamk.fi
Newcastle College www.ncl-coll.ac.uk
Bali International Spa Academy www.balibisa.com
ESSEC Business School www.essec.edu
IMC University of Applied Sciences Krems www.fh-krems.ac.at
Niagara University www.niagara.edu
Barnfield College www.barnfield.ac.uk
EWI GmbH www.e-w-i.eu/en/
BKF University of Applied Sciences www.bkf.hu/en
FH Joanneum University of Applied Sciences www.fh-joanneum.at/hsm
Brueckner Group/Spassion www.spassion.com Canadian Tourism College www.tourismcollege.com Chiva-Som Academy www.chivasomacademy.com CIDESCO www.cidesco.com City College Plymouth www.cityplym.ac.uk Cornell University School of Hotel Management www.hotelschool.cornell.edu Creative Spa Concepts www.creativespaconcepts.com Ecole des Spas et des Instituts E.S.I. www.esi-paris.com Ecole hôtelière de Lausanne www.ehl.edu Elegance Gontard International School www.elegance-fr.net The Emirates Academy of Hospitality Management www.emiratesacademy.edu
www.spahandbook.com
Florida Gulf Coast University (FGCU) www.fgcu.com George Mason University www.gmu.edu Glion Institute of Higher Education www.glionhotelschoolswitzerland.com Global Mentorship Pilot Program www.mentorshipevidence.com Great Bay Community College www.greatbay.edu Hill College www.hillcollege.edu HKU School of Professional and Continuing Education (SPACE) www.hkuspace.hku.hk Hong Kong Polytechnic University www.polyu.edu.hk Humber College www.humber.ca
Institut de Management Hotelier International (IMHI) www.essec.edu Intercollege Nicosia www.intercollege.ac.cy International College of Tourism & Management (ITM) www.itm-college.eu Isa Carstens Academy www.isacarstens.co.za
Nippon Spa College (NISPAC) www.nispac.jp Northeast Alabama Community College www.nacc.edu Orient Spa Academy www.orientspaacademy.com Parnu College, University of Tartu www.pc.ut.ee/en PHAB Standard Ltd www.phabstandard.com
IST-Hochschule für Management www.ist-hochschule.de IST-Studieninstitut www.ist.de
Puretouch Spa Academy www.studyspa.com Raison d'Etre www.raisondetrespas.com
Les Roches International School of Hotel Management www.lesroches.edu
Republic Polytechnic www.rp.edu.sg
Lincoln College of New England www.lincolncollegene.edu
RMIT University www.rmit.edu.au
Loyalist College www.loyalistcollege.com
Russian State University of Management www.guu.ru
Lyceum of the Philippines University www.lpu.edu.ph
Sandhills Community College www.sandhills.edu Santi Development Programmes www.santi-santi.com
HZ University of Applied Sciences www.hz.nl/hz/en/
Mahidol University International College www.mahidol.ac.th
IISRM www.iisrm.org
New River Community College www.nr.vccs.edu
Saxion University of Applied Science www.saxion.edu
spa business HanDbOOK 2017 – 2018 367
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TAFE Queensland South West www.tafesouthwest.edu.au
University of Southern California www.usc.edu
Boca Beauty Academy LLC www.bocabeautyacademy.edu
Scottsdale Community College www.scottsdalecc.edu
Temasek Polytechnic www.tp.edu.sg
University of the Ryukyus www.u-ryukyu.ac.jp/en/
Elite International School of Beauty & Spa Therapy www.elitebeautyschool.co.nz
Southwest Institute of Healing Arts (SWIHA) www.swiha.edu
Tip Touch International www.tiptouch.com
University of West Florida www.uwf.edu
Ultimate Medical Academy LLC www.ultimatemedical.edu
Vimal Institute for Human Resource Development www.vimal.hr
spA mAnAgemenT continued
Spa Connectors www.spaconnectors.com Spa Innovations Pte Ltd www.spa-innovations.com Spa Wellness Akademija www.akademija.wellness.hr SpaQuality LLC www.spaquality.com SPARK Spa and Wellness Academy www.learninspark.com Spas2b Inc www.spas2b.com Spotlight On Spa & Wellness www.spotlightonspa-wellness.com Stoke on Trent College www.stokecoll.ac.uk
Universidad del Zulia www.luz.edu.ve Universitas Gadjah Mada www.ugm.ac.id/en Universite de Bordeaux Segalen www.u-bordeaux.fr
Warwickshire College Group www.warwickshire.ac.uk William Angliss Institute www.angliss.edu.au Wynne Business www.wynnebusiness.com
Universite Mohammed V de Rabat www.um5.ac.ma University College Birmingham www.ucb.ac.uk/home.aspx University of Bedfordshire www.beds.ac.uk University of California, Irvine https://uci.edu University of Derby www.derby.ac.uk
Success International Health and Skincare Academy www.successinternational.co.za
University of Houston www.uh.edu/hilton-college
Swiss Hotel Management School www.shms.com
University of Malaga www.uma.es
Szolnok University College www.international.szolfportal.hu
University of Minnesota, Crookston www1.crk.umn.edu
368 spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018
spA TherApy Alison Caroline Institute (ACI) www.acicollege.com Ananda Spa Institute (ASI) www.anandaspainstitute.com Aroma Academija www.aromaakademija.hr Australian Academy of Beauty & Spa Therapy www.australianacademyof beautytherapy.com Axelsons Spa School www.axelsons.se/kontakt/ axelsons-spa-school
Elly Lukas Beauty Therapy College www.ellylukas.edu.au Healing Hands International www.healinghands.co.za IISRM www.iisrm.org International Academy of Spa Esthetics eng.russiaspas.ru International Institute of Wellness Studies www.iiws.co.in/campus.html International Spa and Beauty College (ISBC) www.isbc.com.hk Isa Carstens Health and Skin Care Academy www.isacarstens.co.za Mary Reid International Spa Academy www.maryreidspaacademy.com Nippon Spa College (NISPAC) www.nispac.jp Orient Spa Academy www.orientspaacademy.com
Barnet and Southgate Collehe www.barnetsouthgate.ac.uk
www.spahandbook.com
For full contact details, turn to the Spa Training Directory which starts on p350
Pure Massage Spa Training Method® www.spatraining.global Puretouch Spa Academy www.studyspa.com Serena Spa www.serenaspa.com The South Pacific Academy of Beauty Therapy www.fijisenikaispas.com Spa Connectors www.spaconnectors.com Spa Innovations Pte Ltd www.spa-innovations.com SPARK Spa & Wellness Academy www.learninspark.com Success International Health and Skincare Academy www.successinternational.co.za Summa Spa Institute www.summaspa.com Sydney Beauty Dermal Institute www.sbdi.com.au VTCT www.vtct.org.uk WFP-Berufsfachshulen Bad Sulza www.schulewfp.de
hair/Beauty & nails CosmeTology Advance Beauty College www.advancebeautycollege.com Atelier Esthétique Institute www.aeinstitute.net Australian College of Beauty Therapy www.acbt.com.au
IAPAM International Association for Physicians In Aesthetic Medicine www.iapam.com International Academy of Spa Esthetics www.russiaspas.ru
Colegiatura Colombiana de Cosmetología y Cosmiatría Tel: +57 4 448 4168 Difference Escuela de Cosmetologia y Alta Peluqueria www.escueladifference.com.ec ELCES Escuela Latinoamericana de Capacitación en Estética Superior www.elcesedu.com Elégance Gontard International School www.elegance-fr.net EWI GmbH www.e-w-i.eu/en/ Friseur- & KosmetikInnung Chemnitz www.friseurinnung-chemnitz.de
Australian Academy of Beauty & Spa Therapy www.australianacademyof beautytherapy.com Boca Beauty Academy LLC www.bocabeautyacademy.edu
Jamu Spa School www.jamuspaschool.com Northeast Alabama Community College www.nacc.edu
Bellus Academy www.bellusacademy.edu Boca Beauty Academy LLC www.bocabeautyacademy.edu
lAser hAir removAl
Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com Truro and Penwith College www.truro-penwith.ac.uk
eleCTrolysis Academy Canada Career College www.academycanada.com Boca Beauty Academy LLC www.bocabeautyacademy.edu
VTCT www.vtct.org.uk
mAKe-up Advance Beauty College www.advancebeautycollege.com
epilATion
Alison Caroline Institute (ACI) www.acicollege.com
CIDESCO www.cidesco.com Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com Vio Malherbe www.viomalherbe.ch
Axelsons Spa School www.axelsons.se/kontakt/ axelsons-spa-school Barnet and Southgate College www.barnetsouthgate.ac.uk Barnfield College www.barnfield.ac.uk The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za Bellevue Beauty Training Academy www.bellevuebeauty.com.au
www.spahandbook.com
spa business HanDbOOK 2017 – 2018 369
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Bellus Academy www.bellusacademy.edu Boca Beauty Academy LLC www.bocabeautyacademy.com Camelot International www.camelotint.co.za CIDESCO www.cidesco.com Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com
International Institute of Wellness Studies www.iiws.co.in/campus.html Kosmetae www.kosmetae.com London College of Beauty Therapy (LCBT) www.lcbt.co.uk London Therapists Ltd www.london-therapists.com
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spaopportunities.com/training
miCrodermABrAsion Advance Beauty College www.advancebeautycollege.com Atelier Esthétique Institute www.aeinstitute.net Boca Beauty Academy LLC www.bocabeautyacademy.com EIE MediSpa & Laser Training Centre www.dreamcareer.ca
nAil TeChnology Academy Canada Career College www.academycanada.com
Difference Escuela de Cosmetologia y Alta Peluqueria www.escueladifference.com.ec
Seychelles Tourism Academy www.seychellestourismacademy. edu.sc
Advance Beauty College www.advancebeautycollege.com
ELCES Escuela Latinoamericana de Capacitación en Estética Superior www.elcesedu.com
Stoke On Trent College www.stokecoll.ac.uk
Alison Caroline Institute (ACI) www.acicollege.com
Success International Health and Skincare Academy www.successinternational.co.za
Aroma Academija www.aromaakademija.hr
Elly Lukas Beauty Therapy College www.ellylukas.edu.au Frederique Academy www.frederiqueacademy.com.hk Headmasters Academy Pty Ltd www.headmasters.com.au International Institute for Anti-Ageing (IIAA) www.iiaa.eu
Bellus Academy www.bellusacademy.edu Boca Beauty Academy LLC www.bocabeautyacademy.edu Bryan College of Applied Health and Business Sciences www.bryancollege.ca Camelot International www.camelotint.co.za
Marant Cosmética Cíentífica www.marant.com.mx Perth College of Beauty Therapy www.perthcollege.com.au
The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za
TAFE NSW www.tafensw.edu.au
Asheville-Buncombe Technical Community College www.abtech.edu
Vio Malherbe www.viomalherbe.ch
Bali International Spa Academy www.balibisa.com
VTCT www.vtct.org.uk
Barnet and Southgate College www.barnetsouthgate.ac.uk
Warwickshire College Group www.warwickshire.ac.uk
Barnfield College www.barnfield.ac.uk
City College Plymouth www.cityplym.ac.uk Confederation of International Beauty and Cosmetology CIBTAC www.cibtac.com EIE MediSpa & Laser Training Centre www.dreamcareer.ca ELCES Escuela Latinoamericana de Capacitación en Estética Superior www.elcesedu.com Frederique Academy www.frederiqueacademy.com.hk Kosmetae www.kosmetae.com London College of Beauty Therapy (LCBT) www.lcbt.co.uk London Therapists Ltd www.london-therapists.com
370 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
For full contact details, turn to the Spa Training Directory which starts on p350
Next Step Nail and Beauty www.nextstepbeauty.co.uk Perth College of Beauty Therapy www.perthcollege.com.au
wAxing Advance Beauty College www.advancebeautycollege.com
massage Courses deep Tissue mAssAge
PHAB Standard Ltd www.phabstandard.com
Australian College of Beauty Therapy www.acbt.com.au
Pure Massage Spa Training Method® www.spatraining.global
Seychelles Tourism Academy seychellestourismacademy.edu.sc
Bali International Spa Academy www.balibisa.com
Tip Touch International www.tiptouch.com
Spa Innovations Pte Ltd www.spa-innovations.com
Barnet and Southgate College www.barnetsouthgate.ac.uk
Vio Malherbe www.viomalherbe.ch
Steiner Training Academy www.theonboardspa.com
The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za
Success International Health and Skincare Academy www.successinternational.co.za TAFE NSW www.tafensw.edu.au Truro and Penwith College www.truro-penwith.ac.uk VTCT www.vtct.org.uk Watpo Thai Traditional Medical School www.watpomassage.com
permAnenT CosmeTiCs
Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com Jamu Spa School www.jamuspaschool.com Success International Health and Skincare Academy www.successinternational.co.za Truro and Penwith College www.truro-penwith.ac.uk
sporTs mAssAge Bali International Spa Academy www.balibisa.com Vio Malherbe www.viomalherbe.ch VTCT www.vtct.org.uk
swedish mAssAge Advance Beauty College www.advancebeautycollege.com
holisTiC mAssAge International Medical-Spa Institute www.imsi.co.jp
Alexander School of Natural Therapeutics www.secretsofisis.com
London Therapists Ltd www.london-therapists.com
Ananda Spa Institute ASI www.anandaspainstitute.com
Pure Massage Spa Training Method® www.spatraining.global
Bali International Spa Academyt www.balibisa.com Ecole des Spas et des Instituts ESI www.esi-paris.com
remediAl mAssAge Advance Beauty College www.advancebeautycollege.com
Evolution School of Beauty & Massage www.evolutionschool.co.nz
Australian College of Natural Therapies (ACNT) www.acnt.edu.au
International Board of Massage and Spa (CIMS) www.cims.com.mx
Boca Beauty Academy LLC www.bocabeautyacademy.com
Jamu Spa School www.jamuspaschool.com
Friseur- & KosmetikInnung Chemnitz www.friseurinnung-chemnitz.de
Jari Jari Spa Training Academy www.jarijari.com.my
www.spahandbook.com
spa business HanDbOOK 2017 – 2018 371
sPA COURsE sELECTOR ThAi mAssAge Bali International Spa Academy www.balibisa.com Ecole des Spas et des Instituts ESI www.esi-paris.com International Training Massage School www.itmthaimassage.com Spa Innovations Pte Ltd www.spa-innovations.com Thai Heritage Spa School www.thaiheritagespa.com Watpo Thai Traditional Medical School www.watpomassage.com
ThAi yogA mAssAge deonThai School Yoga Massage www.deonthaiyoga.com
Australian College of Natural Therapies (ACNT) www.acnt.edu.au Axelsons Spa School www.axelsons.se The Beauty Specialist Training Centre & Nail Academy www.beautyspecialists.co.za Bellus Academy www.bellusacademy.edu
Academy Canada Career College www.academycanada.com Advance Beauty College www.advancebeautycollege.com The Advanced Spa Therapy Education Certification Council www.astecc.com Algonquin College of Applied Arts and Technology www.algonquincollege.com Asheville-Buncombe Technical Community College www.abtech.edu
spaopportunities.com/training
Esalen Institute www.esalen.org The Giving Touch www.himalayanhealers.org Healing Hands International Massage Academy www.healinghands.co.za Houston School of Massage www.houstonschoolofmassage. com
Southwest Institute of Healing Arts (SWIHA) www.swiha.edu Spa Vargas School of Massage Therapy www.spavargasuniversity.com Steiner Education Group (SEG) www.steinered.com Success International Health and Skincare Academy www.successinternational.co.za
International Academy of Spa Esthetics www.russiaspas.ru
Suffolk New College www.suffolk.ac.uk
Bryan College of Applied Health and Business Sciences www.bryancollege.ca
Jamu Spa School www.jamuspaschool.com
TAFE Queensland South West www.tafesouthwest.edu.au
Camelot International www.camelotint.co.za
Jari Menari www.jarimenari.com
Touch Research Institute www.miami.edu/touch-research
Centennial College www.centennialcollage.ca
National University of Health Sciences www.nuhs.edu
Truro and Penwith College www.truro-penwith.ac.uk
Boca Beauty Academy LLC www.bocabeautyacademy.com
Chiva-Som International Academy www.chivasomacademy.com
TherApeuTiC mAssAge
powered by
Confederation of International Beauty Therapy and Cosmetology CIBTAC www.cibtac.com deonThai School Thai Yoga Massage www.deonthaiyoga.com Ecole des Spas et des Instituts ESI www.esi-paris.com Elly Lukas Beauty Therapy College www.ellylukas.edu.au
372 spa business HanDbOOK 2017 – 2018
Northeast Alabama Community College www.nacc.edu
WFP-Berufsfachshulen Bad Sulza www.schulewfp.de
Pure Massage Spa Training Method® www.spatraining.global Sandhills Community College www.sandhills.edu The Shiatsu School www.theshiatsuschool.com The South Pacific Academy of Beauty Therapy www.fijisenikaispas.com
www.spahandbook.com
IT’S NOT SOMETHING YOU GRADUATE FROM. IT’S SOMETHING YOU GRADUATE TO.
ISPA Academy was built to provide next-level business education, research, and resources to help spa professionals make the most well-informed business decisions possible. Join the International SPA Association and take full advantage of the ISPA Academy and other great member benefits. experienceispa.com/ispa-academy
TRADE ASSOCIATIONS
Trade Associations Our Trade Associations section gives up-to-date details of national spa associations and organisations around the world. We’ve split them up into global regions and countries for ease of reference, with those representing spas across the world appearing at the end
AfricA
AsiA-PAcific & AUsTrALAsiA
spa & Wellness association of africa (sWaa)
■■ AuStrAliA
www.swaafrica.org Region represented: africa
australasian Wellness association (asWell)
Works with national and regional tourism boards, educational institutions and operators to set quality standards and encourage education and preventative health measures in the industry in Africa. It’s goal is to represent all spa trade associations on the continent.
www.australasianwellnessassociation.com Region represented: australasia
■■ Morocco Moroccan spa association (a-spa-MaROC)
With a fresh board headed by Professor Marc Cohen, AsWell is a key industry association in Australasia. It aims to create connections and foster wellness in the region by providing an integration platform for a diverse sector ranging from practitioners and businesses to disease advocacy and support groups and government organisations.
email: aspamaroc@gmail.com Country represented: Morocco
australian association of Massage Therapists (aaMT)
Represents Moroccan spa operators, architects and product vendors on matters related to government legislation and tourism. Provides a platform for professional discussion.
www.aamt.com.au Region represented: australasia
■■ chinA China spa association www.chinaspaassociation.com Country represented: China
Develops and promotes the spa, health and aesthetics industries in China. Members benefit from educational workshops, newsletters with industry updates, regular meetings and events, as well as the chance to network with members of other international spa bodies.
■■ indiA indian spa and Wellness association (isWa) www.iswa.co.in Country represented: india
Addresses concerns on standardisation, training and education. Also champions traditional healing systems such as ayurveda and yoga. Its goal is to be recognised as the sole voice representing the industry in government bodies, the media and other organisations.
■■ South AfricA
Upholds, promotes and educates about best practice in the field of massage therapy. Represents over 7,500 massage therapists and also maintains a register of qualified member practitioners.
south african spa association
■■ BAli
www.spaassociationofindia.in Country represented: india
bali spa & Wellness association
Key goal is to set up a system of training accreditation in India, along with developing and maintaining overall standards. Works with tourism boards, operators, manufacturers and distributors to set quality standards and encourage education.
www.saspaassociation.co.za Country represented: south africa
Established to build consumer confidence in spa therapies with its certification system and to introduce other programmes, such as benchmarking schemes, to support industry growth. 374 spa business HanDbOOK 2017 – 2018
spa association of india (sai)
www.balispawellness-association.org Region represented: bali
Develops and promotes Bali’s spa offerings via education, growth initiatives and regular spa professional gatherings.
www.spahandbook.com
An overview of spa associations around the world
spa & Wellness association of india (sWai)
■■ MAlAySiA
spa & Wellness association of singapore (sWas)
www.spaandwellnessassociation.com Country represented: india
association of Malaysian spas (aMspa)
www.spaandwellness.org Regions represented: singapore and asia
Serves the industry through a number of core competencies: the preservation and protection of India’s traditional therapies; education; government advocacy; tourism promotion; commerce activities; research/statistics; and media relations.
www.amspa.org.my Country represented: Malaysia
AMSPA’s mission to become a ‘voice of wellness’ and act as a central body for the area’s up and coming spa industry. Works with the country’s tourism ministry on a national spa rating system.
Creates growth opportunities for members via monthly networking sessions, trade shows and educational programmes.
■■ tAiwAn Taiwan spa association
■■ JApAn
Malaysian association Of Wellness & spa
Country represented: Taiwan www.tspa.tw
The Federation for Japanese spa associates
www.mawspa.org Regions represented: Malaysia and southeast asia
■■ thAilAnd
www.j-spa.jp Country represented: Japan
Aims to contribute to the development of its members and the industry in general.
Japan Ryokan association www.ryokan.or.jp Country represented: Japan
Oversees facility members – comprising 1,200 top ryokans – to ensure safe and reliable accommodation.
nippon spa association (nspa) www.n-spa.org Country represented: Japan
Formed in 2002 to represent all types of spas in Japan. Main purpose is to promote the benefits of spas and treatments to the public. Also has a Spa Advisor Test to help raise spa and therapist standards.
■■ KorEA Korean spa society (KORspa) cafe.naver.com/korspa Country represented: Korea
Community of spa professionals in Korea which serves as an instrument for the exchange of ideas and to connect members. www.spahandbook.com
A non-profit organisation, established to promote and to develop the spa and wellness industry in Malaysia through public educational seminars, the distribution of printed materials, and other interactive events.
■■ thE philippinES
phuket spa association (pspa) www.spaphuket.org Region represented: phuket
PSPA represents members of the spa and wellness industries in Phuket to promote growth, professionalism and awareness to the industry and the community.
samui spa association
spa & Wellness association of Cebu (sWaC)
www.samuispaassociation.com Region represented: samui
http://lei.sr?a=G8h4g City represented: Cebu
Samui Spa Association has been founded as a non-profit organisation to promote, support, develop and create liaison between Samui’s spas.
Wellness industry body recognised by the business community and government in Cebu. Its goal is to analyse sector growth and to help it realise its full potential.
Thai Lanna spa association www.thailannaspaassociation.com
■■ SingAporE spa association singapore www.spaassociation.org.sg Country represented: singapore
Represents spa operators across Singapore. Works closely with the country’s tourism, licensing and economic bodies with a view to helping member spas develop their businesses.
Thai spa association (Tspa) www.thaispaassociation.com Country represented: Thailand
One of the top spa industry associations in Asia. Commissions annual research, organises the World Spa & Well-being Convention and sets up many other networking and educational for its members on a regular basis. spa business HanDbOOK 2017 – 2018 375
TRADE ASSOCIATIONS cENTrAL & sOUTH AMEricA ■■ ArgEntinA association of argentinian spas (aas) www.asociacionspa.org Country represented: argentina
Represents spa operators, professionals and suppliers. Provides training and promote the benefits of a spa experience.
■■ BrAzil association of brazilian Clinics & spas (abC spas) www.abcspas.com.br Country represented: brazil
Puts on events, attracts investors and fosters local spa developments for the greater good of the Brazilian spa market.
brazilian Wellness association (abQV) www.abqv.com.br Country represented: brazil
EUrOPE
■■ cypruS
european spas association (espa)
Cyprus spa association
www.espa-ehv.com Countries represented: 20 across europe
www.cyprusspaassociation.com Country represented: Cyprus
Umbrella body for 20 national spa bodies in Europe. Has a certification system and quality standards guide for medical spa and wellness providers across the continent.
Works with Cyprus’ spa industry to protect and develop the reputation of the country as a spa destination.
■■ thE czEch rEpuBlic
european Historic Thermal Towns association (eHTTa)
association of Czech spas
www.ehtta.eu Countries represented: 11 across europe
www.jedemedolazni.cz/en/ Country represented: Czech Republic
Aims to protect and enhance the thermal, artistic and cultural heritage in Europe.
Represents spa towns and municipalities in the Czech Republic.
■■ BulgAriA
Czech association of Wellness
bulgarian union of balneology and spa Tourism (bubspa)
www.spa-wellness.cz Country represented: Czech Republic
www.bubspa.org Country represented: bulgaria
Promotes wellness by publications and shows; monitors certification bodies; and creates training courses.
Presents and promotes Bulgaria as a modern spa and wellness destination.
Czech Healing spa association
Main objective is champion corporate wellness programmes and develop partnerships and agreements with important entities in Brazil.
national association for spa & Wellness Tourism (nasT), bulgaria
■■ thE cAriBBEAn
email: nast.bulgaria@mail.bg Country represented: bulgaria
www.lecebne-lazne.cz/en Country represented: Czech Republic
Members include over 40 health spas which must meet strict quality criteria.
www.caribbeanspaa.com Region represented: the Caribbean
Works to protect the use of natural resources in spas across Bulgaria and promote spa tourism. Members comprise high-end spa facilities and suppliers.
New association comprising an expanding group of business professionals dedicated to growing the sector.
international spa & Tourism association (ispaT)
■■ frAncE
www.ispam.biz
national Council of Thermal Operators (CneTh)
■■ croAtiA
www.medecinethermale.fr Country represented: France
Wellness & Fitness association of Croatia (WuH)
Represents almost all thermal spa facilities in France and works with the government to improve the recognition of thermal medicine.
Caribbean spa association (Cspa)
Caribbean spa & Wellness association (C-sWa) www.caribbeanspawellness.com Region represented: the Caribbean
Promotes the growth of the industry in the region through training and education. 376 spa business HanDbOOK 2017 – 2018
www.wuh.hr
■■ EStoniA estonian spa association (espaL) www.estonianspas.eu
www.spahandbook.com
An overview of spa associations around the world
Thermal and Climate Federation of France (FTCF)
■■ grAn cAnAriA
Hungarian Marketing association for Health Tourism
www.federationthermale.org Country represented: France
Gran Canaria spa, Wellness & Health
www.meme.hu Country represented: Hungary
Its role is to unite hydrotherapy stakeholders in France, including thermal spa operators and regional thermal federations.
French spa association (spa-a) www.spa-a.com Country represented: France
Ethics, quality and professionalism is the main focus of Spa-A which comprises owners, experts and managers in the French spa and wellbeing sector. It launched a Spa Quality Charter, which covers hygiene, staff and infrastructure standards across 50 criterion, six years ago. Forty-two facilities are certified under the charger to date.
■■ gErMAny German spa association (DHV) www.deutscher-heilbaederverband.de Country represented: Germany
Comprises federal state spa associations, the Association of German Spa Doctors and the Academy of Balneology and Climatology. Represents the shared interests of its members at national, European and international level, promoting science, research and training in the spa industry and health tourism and creating and monitoring quality and certification standards across Germany.
www.grancanariawellness.com Region represented: Gran Canaria
Aims to position the island as a major wellness tourism destination by highlighting the quality of its natural resources, products and establishments. Backed by the local tourist board.
DWV serves both spa-goers and operators. In cooperation with German Wellness Inc, it develops quality, recognised standards. www.spahandbook.com
■■ icElAnd
■■ grEEcE
The iceland spa association
Hellenic association of Municipalities with Thermal springs
■■ irElAnd
www.thermalsprings.gr Country represented: Greece
Association to support and aid the development of its members in the field of spa-medical tourism.
www.visitspas.eu/iceland
ireland active www.irelandactive.ie Country represented: ireland
spa Managers Club of Greece (sMCG)
Government-funded body representing leisure managers – including those overseeing spa facilities – in Ireland.
www.spamanagers.gr Country represented: Greece
■■ itAly
Showcases the high standards of quality and service in Greek spas and provides education and professional development opportunities for members.
■■ hungAry
Federterme www.federterme.it Country represented: italy
Italian federation of the curative thermal and mineral water industries, serves as a hub for sector news and research.
budapest spas inc www.spasbudapest.com City represented: Budapest
■■ lithuAniA
Organisation which draws attention to the numerous thermal baths located in Hungary’s capital city.
national spa association of Lithuania
German Wellness association (DWV) www.wellnessverband.de Country represented: Germany
The association promotes the country’s thermal and wellness bath facilities, hotels and related services to domestic and international markets.
Hungarian baths association www.furdoszovetseg.hu Country represented: Hungary
Group of economic organisations and managers responsible for operating bath facilities. It has 186 members.
www.spalietuva.lt Country represented: Lithuania
Regulates marketing and sets treatment standards across the country’s spa sector, and educates the public about the spa philosophy as a way of life. This year it opened its annual massage championship – previously limited to participants from Lithuania – to other European countries. spa business HanDbOOK 2017 – 2018 377
TRADE ASSOCIATIONS ■■ MontEnEgro
■■ portugAl
■■ SErBiA
Medical spa association of Montenegro (Mspaa)
portuguese spas association (aTp)
serbian spas association
www.termasdeportugal.pt Country represented: portugal
www.serbianspas.org Country represented: serbia
Has 38 associate members and seeks to develop the country’s thermal water sources and spas technically, economically and socially. Celebrates its 20th anniversary in 2016.
Oversees the improvement and preservation of the traditional mineral spa resorts known as banjas. Encourages research into the scientific application of Serbia’s natural therapeutic resources.
■■ roMAniA
■■ SlovAKiA
www.dswa.nl Country represented: the netherlands
The Romanian Organisation of spa Owners (OpTbR)
slovakian spas association
DSWA aims to support entrepreneurs in the spa and wellness sector with knowledge and to stimulate and contribute to its further development and professionalism. One of its major projects is to reposition the country’s spas from curative to preventative wellness centres as it believes this is where the most consumer demand is .
www.romanian-spas.ro Country represented: Romania
www.medicalspacg.blogspot.com Country represented: Montenegro
Involved with the promotion and development of health, wellbeing and medical spa facilities in Montenegro.
■■ thE nEthErlAndS Dutch spa & Wellness association (DsWa)
Has 62 health resort members, representing most of Romania’s spas, and works to promote the spa sector to domestic and international tourists.
■■ ruSSiA
www.balneotherma.sk Country represented: slovak Republic
Deals with business projects for spa resorts and clinics and provides personnel training. Offers expertise on the country’s natural healing sources – waters, muds and climate; and audits medical spa departments. Also promotes Slovak spas to travel agencies in America, Canada and Europe.
national Guild of spa experts
■■ polAnd
www.russiaspas.ru Country represented: Russia
■■ SlovEniA
association of polish spa Communities www.sgurp.pl/en/ Country represented: poland
Has two committees, one to oversee and another to market its guild of spa experts and aesthetic academy.
slovenian spas association/skupnost slovenskih naravnih Zdravilišc (ssnZ)
Supports, educates and protects the Polish spa industry and champions its spa tourism offering in Europe.
spa & Wellness international Council (sWiC)
Tourism body marketing the country’s 14 state-verified natural/thermal spas.
european spa Foundation, poland
www.1swic.ru Regions represented: Russia and the Cis
■■ SpAin
www.fundacjaspa.pl Country represented: poland
The main objective of the foundation is to provide spa professionals with reliable research and analysis that will not only help them understand the spa market but provide relevant business solutions. Also offers educational programmes and organises industry events. 378 spa business HanDbOOK 2017 – 2018
Promotes the concept of a healthy lifestyle to assist the development of the spa sector in Russia and the CIS. Headed by spa consultant Elena Bogacheva, the council has been instrumental in getting the Russian government to drop its restrictive classification system in which beauty and spa treatments were considered medical procedures.
www.slovenia-terme.si Country represented: slovenia
asociación nacional de balnearios (anbaL) www.balnearios.org Regions represented: spain and the balearic islands
ANBAL currently has 60 public mineral spa members and its primary objective is to promote and defend the interests of the sector. www.spahandbook.com
An overview of spa associations around the world
■■ SwEdEn swedish spa Hotels www.svenskaspahotell.se Country represented: sweden
Association members include high-quality spa facilities which meet its criteria. It focuses its attention on industry standards; staff development; employer issues and policies; benchmarking; networking and marketing.
Federation of Holistic Therapists (FHT) www.fht.org.uk Countries represented: uK and ireland
Not-for-profit body for complementary, holistic beauty and sports therapists in the UK and Ireland. Offers a quarterly membership magazine covering a range of topics and provides access to seminars and workshops, a training congress and online learning.
Habia
■■ SwitzErlAnd
www.habia.org Country represented: uK
spas and spa Hotels switzerland
Habia is recognised by the UK government as the body which sets standards and qualifications for the hair and beauty sector. Any national funding for the industry comes via Habia. Importantly, it has developed a register for spa, nail and beauty qualifications.
www.kuren.ch Country represented: switzerland
Organisation representing the interests of rehabilitation clinics, spas, health spas and hotels across Switzerland.
■■ uKrAinE ukrainian spa association www.facebook.com/uaspa/notes Country represented: ukraine
National body created to increase the popularity of the Ukrainian spa industry. On a mission to raise the level of professional education; organise conferences and seminars; to serve as a platform for an exchange of ideas; and to conduct market research.
NOrTH AMEricA ■■ cAnAdA association Québécoise des spas (aQs) www.associationquebecoisedesspas.com Region represented: Québec
Created in 2012 to mobilise and represent the spa industry in Quebec and its 21 tourist regions.
Leading spas of Canada www.leadingspasofcanada.com Country represented: Canada
Main organisation in the UK dedicated to spa facilities, suppliers and service providers. Arranges numerous networking events and has a nationwide benchmarking scheme (see p100).
Provides support for the development of the Canadian spa industry and the promotion of Canada as a global spa destination. Represents all types of spas, schools and suppliers in the country
MiddLE EAsT
british association of beauty & Cosmetology (babTaC)
Health & natural Therapies association
www.spahandbook.com
Represents spa, thalassotherapy and other curative facilities across Turkey. Goals include protecting the common interests of these operators, as well as modernising and promoting new facilities.
www.spa-uk.org Regions represented: uK and ireland
■■ turKEy
Organisation for professionals working in the beauty, hair, holistic and sports therapy industries in the UK. Has over 10,000 members and offers insurance.
www.spa-turkey.com Country represented: Turkey
uK spa association (uKsa)
■■ unitEd KingdoM
www.babtac.com Countries represented: uK and ireland
Turkish spas Thalasso and Health Resorts association (TuRKspa)
www.madoted.org Country represented: Turkey
On a mission to highlight and improve the practice of natural health and natural therapies across Turkey by putting on a series of congresses, symposia, courses and seminars.
Ontario’s Finest spas www.ontariosfinestinns.com
Ontario’s premier spas www.ontariospremierspas.com
spas Relais santé www.spasrelaissante.com Region represented: Québec
An alliance and marketing consortia of Québec spas. Members must meet a strict criteria for excellence which includes annual mystery shops. spa business HanDbOOK 2017 – 2018 379
TRADE ASSOCIATIONS ■■ unitEd StAtES of AMEricA
WOrLdWidE
american Massage Therapy association (aMTa)
Comité international D’esthétique et de Cosmétologie (CiDesCO)
www.amtamassage.org Country represented: usa
www.cidesco.com Regions represented: Countries worldwide
Has over 56,000 massage therapist, student and school members. Calls for fair licensing of massage in all US states, actively supports research on massage and offers networking opportunities.
Recognised for its high-quality, international training standards and centres around the world.
Hydrothermal spa Forum www.hydrothermal-spa-forum.com Regions represented: Countries worldwide
An alliance of wet and heat experience firms which aims to develop technical quality standards. Responsible for the 2013 Guide to Hydrothermal Spa Development Standards.
Day spa association (Dsa)
international Health and Wellness alliance (iHWa)
www.dayspaassociation.com Regions represented: Countries worldwide
www.ihwa.co Regions represented: Countries worldwide
www.californiaspaassociation.com
Serves as a business resource for spa industry professionals through its educational seminars, research studies and publications.
Owners of top destination spas who are devoted to educating the world about wellness as a whole and the evidencebased approaches they offer.
Dallas Fort Worth spa association
Global Wellness institute (GWi)
http://lei.sr?a=i8T5V
www.globalwellnessinstitute.com Regions represented: Countries worldwide
international Medical spa association (iMsa)
Hawaii spa association (Hi-spa)
salt Therapy association (sTa)
Umbrella organisation for the global spa and wellness arena formed to attract outside investment to support industry growth. Encompasses the sub-brands of the Global Wellness Summit, the Global Wellness Tourism Congress and researchfocused platform wellnessevidence.com. Supports a number of initiatives (see p82) which are all focused on driving change and moving the sector forward.
www.salttherapyassociation.org Country represented: usa
Green spa network (Gsn)
Provides resources, research and standards to create awareness about salt therapy.
www.greenspanetwork.org Regions represented: Countries worldwide
The arizona spa & Wellness association www.azspawell.com
California spa association
www.hi-spa.com
Las Vegas spa association (LVsa) www.lvspas.com
new York spa alliance (nYspa) www.ny-spa.net
The spa association (spaa) www.thespaassociation.com Country represented: usa
Provides information, resources and education in the US spa industry.
Washington spa alliance (Wspa) www.washingtonspaalliance.com 380 spa business HanDbOOK 2017 – 2018
www.dayspaassociation.com/imsa Regions represented: Countries worldwide
Helps the industry with clinical education, practice management, workshops, legislative watch, malpractice insurance, risk management and legal support.
international society of Medical Hydrology and Climatology (isMH) www.ismh-direct.net
international spa association (ispa)
GSN’s educational events and member greening tools support those in the health, wellness and beauty community on the road to planet friendly business operations. In 2015, it announced that it is to offer its spa greening resources to members of other regional spa associations across the US for free to help encourage eco-practices.
www.experienceispa.com Regions represented: Countries worldwide
Global voice of the spa industry which helps foster spa professionalism and growth in a number of ways. Publishes research each year about the performance of the US spas (see p112) and its annual conference is a key event for industry leaders. Currently working with the GWS to develop standards for spa manager internships and a recognisable career path for therapists. www.spahandbook.com
9 - 10 MAY 2018 EXCEL | LONDON
ELEVATE 2018 – Showcasing active health innovations Elevate is the most cost-effective route to the UK physical activity market, estimated at over £4bn.
6,000 ATTENDEES
The 2017 State of the UK Fitness Industry Report announced
200+ EXHIBITORS
that UK gym memberships grew by more than 5% to 9.7m. This increase in demand and wide diversity in training techniques, has meant that it is now more important than ever
“It was a
for Spas and Wellness Centres to keep up with trends, in this
fantastic place
sector. In 2017 Elevate welcomed 4,187 attendees including senior
SEMINAR
product in front
SESSIONS
makers from a
practitioners looking to source the latest products, network and
lot of different
attend a wide-range of free-to-attend seminars and debates
sectors”
focused on active health for all.
Tracy Morrell, Company Director, React Fitness
GO TO ELEVATEARENA.COM TO VIEW THE VIDEO HIGHLIGHTS FROM 2017 SIGN UP ONLINE NOW TO REQUEST MORE INFORMATION –
WWW.ELEVATEARENA.COM
BEST TRADE SHOW
TO-ATTEND
to get our of decision
spa owners and managers, wellness centre staff and health
40 FREE-
230+ SPEAKERS
listings
Events calendar Conferences, networking events and trade shows for spa and wellness professionals in the year ahead
SEPTEMBER 2017 7-9 september 2017 annual sWaa Conference Heritage Le telfair resort, mauritius Annual conference for those interested in the spa and wellness industry in Africa. www.spaassociationofafrica.com
10-13 september 2017 spatec Fall north america estancia La Jolla Hotel & spa, san Diego An intimate, results-oriented setting bringing together key spa operators. www.spatecevents.com/northamerica-fall
14-16 september 2017 spaChina summit & awards
GWs co-chairs, chair and hosts announce the location of this year’s summit at the breakers
Fairmont Chengdu, China Three days of speaker sessions and opportunities for networking at this Chinese spa event. Incorporates the SpaChina Awards which recognises regional leaders and innovators.
18-19 september 2017 professional beauty mumbai
21-22 september 2017 spafest
bombay, india An industry gathering featuring education, seminars, competitions, networking, product launches, demonstrations and more. Product focus includes sections on hair, nails, skin and spa.
newquay, Cornwall, uK Held for the first time this year, Spafest gathers international figures in the spa industry for a series of workshops and talks with a focus on corporate and social responsibility and the triple bottom line.
www.professionalbeauty.in
www.beyondbeautyasean.com
20-23 september 2017 termatalia
24-25 september 2017 iesC Florida
Ourense, Galicia, spain The Termatalia exhibition, symposium, and international meeting focusing on thermal water, which includes a trade fair, conference and tour of area thermal sites.
broward County Convention Center Fort Lauderdale, Florida Spa professionals can learn about the latest trends and newest techniques emerging in the market.
www.termatalia.com
www.iesc.com/fl
www.spachina.com
15-19 september 2017 Cidesco World Congress taj Lands end, mumbai, india Interact and network with people – including manfuacturers, distributors, products, salon chains, spa chains and brands – across the beauty industry at this annual international event. www.cidescocongress2017.com 382 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
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OCTOBER 2017
28-31 OCtOber 2017 spatec middle east
14-17 nOVember 2017 Cosmoprof asia
1-2 OCtOber 2017 Olympia beauty
ritz-Carlton abu Dhabi, uae Middle East spa operators meet with domestic and international suppliers for set one-to-one meetings.
Hong Kong Convention & exhibition Centre and asiaWorld expo, Hong Kong Business-to-business show featuring cosmetics and toiletries, natural health, beauty salon, salon and nails. Brings together close to 2,700 exhibitors in a 98,000sq m exhibition area with 70,000 visitors from all over the world.
Grand Hall, Olympia, London, uK UK beauty industry exhibition.
www.spatecevents.com/middleeast
www.olympiabeauty.co.uk
NOVEMBER 2017 9-11 OCtOber 2017 Global Wellness summit the breakers, palm beach, Florida This key event gathers leaders and visionaries to shape the future of the global wellness industry. This year’s theme, ‘the business of living a well life’, looks at how changing demographics and new business models will affect the industry. www.globalwellnesssummit.com
16-18 OCtOber 2017 ispa Conference & expo mandalay bay, Las Vegas, us The International Spa Association’s annual gathering offers three days of speaker presentations on a wide range of topics such as business strategy, customer service and management, plus an expo for spa and beauty suppliers.
www.cosmoprof-asia.com
6-8 nOVember 2017 sustainable Cosmetics Conference paris, France Sustainable sourcing, green formulations, and social impacts. www.sustainablecosmeticssummit.com
14-15 nOVember 2017 spa Life uK Hilton birmingham metropole, uK Spa event for the UK with a conference, supplier showcase, networking and the UK’s Good Spa Guide award winners. www.spa-life.co.uk
ispa chair todd shaw at last year’s event, which featured speakers and a trade show
16 nOVember 2017 enspa (european natural spas & Wellness Conference) radenci spa & Health resort radenci, slovenia One-day conference with a focus on the healing properties of thermal water. www.en-spa.eu
17-19 nOVember 2017 spaCe (spas of Central europe) radenci spa & Health resort radenci, slovenia Featuring spas and wellness centres from Central European countries. www.spa-ce.si
www.experienceispa.com
17-20 OCtOber 2017 piscina & Wellness barcelona Gran Via Centre, barcelona, spain A trade show for wellness and swimming pools, which features a 740sq m on-site wellness spa experience. www.piscinawellness.com
www.spahandbook.com
spa business HanDbOOK 2017 – 2018 383
listings 23-24 nOVember 2017 european Health prevention Day
JANUARY 2018
FEBRUARY 2018
18-21 January 2018 Les thermalies
5-6 February 2018 professional beauty GCC
Carrousel du Louvre, paris, France Water and wellness show with a focus on thermal spas and thalassotherapy.
the meydan, Dubai Brings together beauty, hair and spa brands in the Middle East.
www.ehp-day.eu
www.thermalies.com
www.professionalbeautygcc.com
27-29 nOVember 2017 saudi Health & beauty
27-29 January 2018 international salon and spa expo
8-10 February 2018 intercharm professional
al-Faisaliah Hotel, riyadh, saudi arabia Saudi Arabia’s international health, beauty and wellness exhibition, which attracts distributors, wholesalers, retailers, salon owners, hair stylists, makeup artists and buyers.
Long beach Convention Center, California A cash-and-carry, professionals-only event from the Professional Beauty Association.
expoforum, st petersburg, russia International exhibition of cosmetics and beauty salon equipment in Russia.
www.probeauty.org/isselb
www.intercharmspb.ru/en/
30 January - 1 February 2018 spatex
21-23 February 2018 Forumpiscine
ricoh arena, Coventry, uK UK exhibition for the wet leisure sector. Includes pool and heat experience firms.
bologna Fiera, bologna, italy Three-day congress focusing on pool systems – from large public facilities to those in spas. Runs alongside fitness industry event ForumClub.
Wiesbaden, Germany Being held for the first time in 2017. Experts from across Europe will share insights from the perspective of health insurance companies, tour operators, service providers and associations.
www.saudihealthandbeauty.com
the World spa & Wellness Convention includes an industry conference and trade show
www.spatex.co.uk
www.forumpiscine.it
February 2018 beautyasia suntec singapore, singapore Exhibition for beauty and wellness professionals showcasing cosmetic, fragrance, skin and haircare products, equipment and packaging. www.beautyasia.com.sg
25-26 February 2018 World spa & Wellness Convention exCeL, London, uK International spa figures convene for two days of talks and networking, along with an industry conference. www.worldspawellness.com
384 spa business HanDbOOK 2017 – 2018
www.spahandbook.com
listings
MARCH 2018
11-14 marCH 2018 Green spa Congress
4-6 marCH 2018 ieCsC new york
Carmel Valley ranch, California, us BThe 10th anniversary of this event that gathers eco-minded spa professionals to find out about the latest sustainability innovations and issues.
Javits Convention Center, new york, usa See products, trends and new techniques at this spa and beauty show. www.iecsc.com/ny
26 marCH 2018 Washington spa alliance symposium Washington DC, usa An interactive day-long event for national and international spa professionals. www.washingtonspaalliance.com
APRIL 2018
www.greenspanetwork.org
5-6 marCH 2018 Healing summit berlin, Germany Inspirational talks for like-hearted professionals organised by the Healing Hotels of the World consortia. www.healinghotelsoftheworld.com
12-14 apriL 2018 beauty eurasia 15-16 marCH 2018 asia pacific spa & Wellness Coalition roundtable singapore Presentations and roundtable organised by the regional nonprofit group.
istanbul expo Center, istanbul, turkey Close to 300 beauty, cosmetic and hair exhibitors showcasing the latest developments in the beauty sector, attracting visitors from 100 countries. www.beautyeurasia.com
www.apswc.org
22-25 apriL 2018 arabian travel market
9-11 marCH 2018 beauty Düsseldorf
15-18 marCH 2018 Cosmoprof Worldwide
messe, Düsseldorf, Germany Beauty show with brands from around 40 countries, plus workshops and seminars.
bologna, italy One of the world’s biggest beauty trade fairs. Features a two-day spa symposium.
Dubai international Convention and exhibition Centre, Dubai, uae A leading global event for the Middle East travel industries with a wellness section.
www.beauty.de
www.cosmoprof.com
www.arabiantravelmarket.wtm.com
25-27 apriL 2018 intercharm professional Crocus expo, moscow, russia Over 2,500 cosmetic and equipment suppliers exhibit at this trade show for the Russian beauty sector. www.intercharmpro.ru
28-30 apriL 2018 iesC Chicago mcCormick place, Chicago, us The newest addition to the IECSC portfolio, co-located with America’s Beauty Show. Industry professionals from the Midwestern region of the US gather for tradeshow and educational sessions. the Healing summit features talks about the business of healing and a caring economy 386 spa business HanDbOOK 2017 – 2018
www.iesc.com/chicago
www.spahandbook.com
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30 apriL-1 may 2018 esi toronto toronto, Canada Spa, aesthetic and medical professionals visit this show and conference in Toronto. www.spa-show.com
MAY 2018 8-10 may 2018 beautyworld middle east Dubai, uae Trade show and networking event for beauty, wellbeing, haircare and fragrance professionals in the Middle East. www.beautyworldme.com
the Forum Hotel & spa brings together spa and hotel professionals for one day in paris
14-16 may 2018 beautyworld Japan tokyo tokyo, Japan Main show in the Beautyworld Japan series, gathering over 620 exhibitors and over 73,000 visitors. Boasts the latest beauty products, equipment, techniques and services from across the country. www.beautyworldjapan.com
15-17 may 2018 asia pool & spa expo Guangzhou, China Industry trade fair for swimming pools, spas, saunas, baths, water features, and water parks, held at the Poly World Trade Center Expo.
may 2018 China beauty expo shanghai new international expo Center shanghai, China Platform for global cosmetic firms entering the Asian beauty market, celebrating its 22nd year in business. Features more than 250,000sq m of exhibition space and 3,000 exhibitors, including more than 1200 international brands. Some 350,000 trade visitors are expected.
may 2018 european spa Congress
Gesundheitresort Freiburg, Germany The popular Spa Life programme expands to Germany with a two-day conference plus a buyer & supplier meetings forum. www.spa-life.eu
www.europeanspas.eu
14-16 may 2018 spa Life international, Germany
www.spahandbook.com
7 June 2018 Forum Hotel & spa paris, France Panel discussions and educational sessions at this one-day forum bring together hotel and spa professionals. The winner of the Black Diamond Award for the best spa manager is also announced. www.forumhotspa.com
www.chinabeautyexpo.com
Domburg, the netherlands Spa conference with professional presentations and discussions within the frame of innovation for medical spas and health resorts in Europe. Brings together represenative country organisations from across Europe for education sessions and networking.
www.poolspabathchina.com
JUNE 2018
9 June 2018 Global Wellness Day A worldwide health and wellness movement to encourage people to change one aspect of their lives for the better for that day and hopefully thereafter. Championed by ambassadors, the majority of who come from the spa industry, based in more than 100 countries. www.globalwellnessday.org
spa business HanDbOOK 2017 â&#x20AC;&#x201C; 2018 387
listings JuLy 2018 Les nouvelles esthétiques spa Conference the maslow Hotel, sandton, Johannesburg, south africa Annual conference and awards for the South African spa industry, with a focus on building capacity, raising benchmarks and adding value to the spa industry. www.lesnouvelles.co.za
29-31 JuLy 2018 Cosmoprof north america mandalay bay Convention Center, Las Vegas, nevada Beauty exhibition attracting up to 30,000 spa buyers and professionals. www.cosmoprofnorthamerica.com
AUGUST 2018
spatec europe brings industry suppliers and buyers together for meetings and networking
17 June 2018 professional beauty belfast belfast, northern ireland Showcasing the latest innovations and unveiling the newest beauty trends, along with networking opportunities and educational sessions.
1-2 auGust 2018 splash pool & spa trade show 20-23 June 2018 spatec europe Venue to be announced Face-to-face meetings for top European spa operators and domestic and international suppliers; plus speaker sessions.
Gold Coast Convention & exhibition Centre, Gold Coast, australia Australian trade show hosting more than 120 pool product and service companies. Attracts up to 2,500 visitors. www.splashexpo.com.au
www.professionalbeauty.co.uk/belfast
auGust 2018 beauty expo australia
23-35 June 2018 ieCsC Las Vegas
sydney exhibition Centre, australia Beauty, medi, wellness and spa trade event for the Australian market.
Las Vegas, nevada Industry professionals can purchase products, see the latest trends and learn the newest techniques emerging in the spa and wellness markets. Co-located with the International Beauty Show at the Las Vegas Convention Center. www.iecsc.com 388 spa business HanDbOOK 2017 – 2018
www.spateceu.com
JULY 2018
www.beautyexpoaustralia.com.au
JuLy 2018 Cosmobeauté asia putra World trade Centre, Kuala Lumpur, malaysia Exhibition and conference for the southeast Asian beauty and spa market. www.cosmobeauteasia.com
auGust 2018 Face & body northern California mcenery Convention Center, California Expo featuring hands-on treatments and the latest skincare and spa products. www.faceandbody.com/california
www.spahandbook.com
hotel
SUMMIT CATERING • INTERIOR DESIGN • FACILITIES
CELEBRATING 20 YEARS
4th & 5th June 2018 – Radisson Blu Hotel, London Stansted Two days dedicated to hotel design, facilities and development that will increase your knowledge, as well as giving you inspirational ideas and design trends to expand, refurbish and grow your business. The Hotel Summit has been tailor-made for senior professionals covering Interior Design, Catering, Facilities Management, Leisure & Fitness and more. Attend the Hotel Summit and experience; • Face-to-face meetings scheduled into your personalised itinerary • Complimentary seminar sessions hosted by industry thought-leaders • Networking lunch and refreshment breaks • Evening dinner and entertainment • Overnight accommodation To find out more call 01992 374100 or email j.lane@forumevents.co.uk hotel-summit.co.uk Media & Industry Partners:
The Spa Business Handbook is published by The Leisure Media Co Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Co Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by The Manson Group Limited. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2017
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