My BT
3.4star
19.7K reviews
1M+
Downloads
Everyone
info
About this app
My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.
With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.
You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.
Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.
With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.
You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.
Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.4
18.3K reviews
Rogan25
- Flag inappropriate
April 27, 2024
The app is fine, EXCEPT for every so often it tells you your session has expired and then you need to logon again using your email and full password and then go through the whole setup process again, creating a 4 pin code and re-enable fingerprint. It is so annoying! Also, if you're away from home, you can't log in to change your kids WiFi settings, because you're not connected to the home WiFi- stupid logic.
Allan Hendry
- Flag inappropriate
March 21, 2024
Speedtest has stopped working. I have used this app since moving to BT on Feb 23. The speed test has worked perfectly until recently. I'm not sure if an update has been installed recently, and this may be the problem. The test gets to 31%, then stops, and a message appears on the screen suggesting I restart my hub. This has no effect. Message 'we're sorry, something went wrong'
10 people found this review helpful
Andy Leather
- Flag inappropriate
- Show review history
April 15, 2024
Useless. The one single use this app has for me is paying my bill, but it constantly tells me you're having "technical issues." I'm pretty sure you won't be having any bloody technical issues preventing you from hounding me if I miss a payment. Yes, payments work on the website, had to do that the last two months in a row.
12 people found this review helpful
BT Group PLC
April 15, 2024
Hi Andy, thank you for the review. I'm sorry if you're having issues making payments through the app. To rule out a problem with just the app. Please can you check if you can make payment through the website www.bt.com/mybt? Thanks, Paddy
