Brocket Hall
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#4 of 5 hotels in Hatfield
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Brocket Hall is an exclusive use venue for private parties, weddings, conferences and meetings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Golf course
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Dry cleaning
Wifi
Restaurant
Breakfast available
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Room service
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Non-smoking rooms
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Family rooms
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HOTEL STYLE
Luxury
Location
Welwyn, Hatfield AL8 7XH England
118Reviews0Q+A20Room tips
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Detailed Reviews
After our normal Spain golf trip was cancelled for September we the group decided to book 2 rounds of golf and hotel. We was informed everyone had to have there own room because of COVID which is not an issue and would of anyway. The place looks stunning such a shame the COVID has had an affect on all hospitality. All booking confirmed on arrival on the Thursday we was told we are now playing the Palmerston now not the Melbourne as to the confirmation booking I guess more due to the bad weather on the Friday and we was moved because of members. Nevertheless this didn’t spoil things. Palmerston course was playing well only let down was the greens and very difficult to get use to them as some had been sanded and left longer and other ones where fast but lovely course and looking forward to playing when greens are better not been out of at all but will ask when booking again. Service was great but got to say rooms in the lodges in my eyes are in need of an update very comfortable and big but need a modernisation. Breakfast next morning was lovely we played the Melbourne the following day and the rain was terrible some of our groups only done 9 holes i played all the holes and nice course greens was better than the day before. I have rated very good as the service a d golf was very good it’s my opinion on the rooms. …
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
When we booked this place we were not told that the restaurant would be closed, tis was one of the main reasons we wanted to stay here. As the restaurant was closed we had to eat in the clubhouse and the food was VERY DISAPPOINTING. We were not able to get anything to eat after 6.45pm and as the hotel was located a long way from anywhere else we could not get anything else to eat all evening, not even room service. I also found the clubhouse staff to be quite dismissive and slightly impolite.
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Date of stay: May 2021Trip type: Travelled on business
Location
Cleanliness
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Room Tip: All rooms looked the same
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Stayed 1 night in Melbourne Lodge and whilst the room had what you would need you can’t help feel it’s a bit dated. Didn’t feel it was value for money either at £225 for b&b. It’s unfortunate that due to COVID possibly. the place was deserted and we were the only ones there.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
We had an overnight stay with dinner dance to see in the new year. I can thoroughly recommend our whole experience from arrival to departure. The place is beautiful, the staff were warm and friendly and couldn’t do enough, the hospitality was over flowing and the 6 course tasting menu with accompanying wines was excellent. Our bedroom was in the main house. The bed was comfortable, the room was quiet and all linens were of a high standard. We had read some negative reviews in advance, but remember that this is a grade 1 listed stately home and there are limits on what can be done. Anyone wanting something more soulless and modern should try one of the chains. There is a large golf course there and whilst we don’t play ourselves, it was clearly very popular and seemed to be large and well laid out. We would certainly recommend our own experience.…
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Parking available on site
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The venue is simply amazing but it was the staff and there amazing willingness to make our special day even more special...a big thankyou to all involved especially Jo the events manager and Matt . The venue/location is simply something out of a picture book, the food was delicious and the rooms we all stayed in luxurious and in keeping with the 5 star ambiance of the whole place. Ps...grab a round of golf too if you can its one if the best I've played in the UK. Thankyou again to all and we will be back next time we have another event.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We needed a last minute place to stay before our daughter had an exam in St Albans. The reception was incredibly helpful and found us a quiet room. The rooms were superb, warm and quiet. The grounds of the hotel are amazing. And the breakfast was great. The lady serving breakfast was so kind and helpful. We had to leave early, but we will come back. We can’t that all the staff enough for being so welcoming and attentive!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
I booked the Auberge du lac experience at Brocket Hall as a 60th birthday treat with an additional overnight stay. I had extremely high expectations, based on the Brocket Hall website and claims of the Melbourne Lodge rooms 'Appointed to the Highest standard', they're not, but more about the rooms later. Readers should note here that the website concentrates on Brocket Hall it self, which is not part of the Auberge experience. there are no tours of the house available, and the rooms in Melbourne Lodge do not match the photos on the website. Our party of 4 arrived on the day before the Auberge experience and despite some bad signage in the grounds (mentioned on TA as far back as 2013) found reception and announced ourself. I was a bit surprised by the casual nature of the 'check in' but we were given our keys and sent off towards Melbourne lodge. The rooms were OK ; stained bedspread in one room no bed spread in the other. disgustingly stained carpet in one room tatty net curtains sagging down on an unsupported wire. Spacious though with a nice outlook over the grounds towards Brocket Hall A massive plus point is the setting. It really is in a lovely part of the country with outstanding views. And we had a lovely first afternoon there with a bottle of Prosecco and sandwiches on the terrace overlooking the lake towards the Auberge Restaurant. The service was really good and apart from the shabby nature of the 'appointed to the highest standard' rooms we were impressed. We had booked into the Watershyppes Restaurant (clubhouse) for our evening meal and this also went really well. We were all more than happy with or food. The attending waiter was really good and as we were the only patrons suggested we might prefer to eat on the upper floor where it was cooler. This was a good suggestion and we were grateful for it. We were all naturally looking forward to the following day which was the 'Auberge experience' day. It didn't start well! I was woken by the gardner digging the flower bed outside the bedroom window at 6am. This might be normal for some people, but I was in one of the most tranquil parts of the country, supposedly celebrating my 60th with a well earned break. In fairness to the gardner he was unaware that there were any residents in the Lodge and apologised profusely, when i went and observed to him that he started work early and he happened to be working right outside my ground floor bedroom window. Great sized windows by the way, sash windows almost to the floor, great for letting in light. We walked down to the restaurant, the weather was perfect so the walk was delightful. I reported the 'gardner' incident to reception, who only made a note of it when I encouraged them to do so. Communication clearly isn't something they hold dear, which is surprising in this day and age. The management teams are obviously behind the times when it comes to team work and communications. We had a great breakfast at the clubhouse, a full english, when well done must be the highlight of any hotel stay when in Britain. As the setting and weather was so good we decided to go for a walk and take in some of the countryside alongside the lake and over the bridge and back past the Auberge restaurant. As we were finishing our walk 'security' came bombing up to us in an electric buggy asking us if we realised we were on private property! WTF it was like the gamekeeper confronting some peasants on his property. i advised him politely we were staying there, which surprised him for some reason, I thought it was common for hotels to have guests walking around. He went on his way, but his attitude and poor interpersonal skills put an unnecesary edge to the day. After going out for the day we returned to find that there was only one room which had a bottle of wine in it, which is part of the Auberge experience. I walked down to reception to report the latest oversight. Casual apology submitted, I pointed out that this was another significant problem, this was met with an attitude of indifference as if it was a massive inconvenience for all concerned. Our table for the Auberge Restaurant was booked for 19:30 and again the weather was perfect. Although those walking in high heals might appreciate the offer of lift in one of the many electric buggies. The manager of the restaurant offered a lift on the way back but having eaten well, a walk was welcome. Once at the Auberge and we had agreed the details of our 'package' i.e. 3 courses from the a la carte menu, our evening meal commenced. I'm pleased and a bit relieved to say that the quality of the food and the service was excellent and lived up to all expectations, I would definitely recommend the restaurant as a 'go to' place. IN CONCLUSION - Brockett Hall seems to be suffering from an identity crisis. Is it a golf course;wedding venue; weekend getaway;or a specialist restaurant. Of course it can be all of these things but judging from the previous comments about recent weddings and other visits to the lodge or restaurant, the standards are low on all off them. maybe a good lads venue for a golfing stay! Whilst the website focuses almost exclusively on images of the hall itself, its only open for weddings, not even a tour for guests staying at Melbourne Lodge, I really feel the management team are not making the most of the main building by restricting access to this amazing building. I've also noticed that the 'Auberge experience' has increased in price to £495 this includes the Auberge taster menu with wine, which is £135 and B&B at Melbourne lodge, which I believe is £185. Also included is a bottle of wine (if it turns up see above) in the room and a food platter on arrival. My advice is, if you must stay, and I understand they are refurbing the Lodge, book the B&B and the restaurant separately and spend the rest on a couple of bottles of wine at the Auberge! Currently Brocket Hall is falling well short of its marketing hype (sympathies to the wedding party who posted before me) - must try harder Brocket Hall.…
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Date of stay: August 2017Trip type: Travelled with family
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Room Tip: Ask to view the rooms before allocated and pick the best ones. We were in Mill Reef and Northern...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
I came here with 4 friends for afternoon tea. We had booked well in advance and requested one gluten free and one vegetarian. First of all even finding the hall was hard, as the signs seemed to contradict each other (if you are going, use the entrance by Lemsford, even though that tries to direct you to the other entrance). When we were finally here, some of the food was brought out straight away, before we had even ordered drinks. We then had to ask for the rest of the food to be brought out. One of the so called vegetarian sandwiches contained salmon, which is not vegetarian. The catering team should know this and this is not acceptable. The gluten free scones were inedible. We managed to call someone over (not an easy task as generally the staff were no-where to be seen) as my friend wanted a manager to taste one. They were taken away, with no apology. We then waited for nearly half an hour before someone came over, and told her she needed to see the receptionist if she had a complaint. She duly went out to see the receptionist who could not help with this problem. Later still we were visited by Claire (an events manager I think), who said if we left our details with the receptionist she would sort something out. Very vague. Still no apology regarding the scones, no replacements, no offers of money off the bill. We were not visited again by any member of staff- no offers of more hot water for the tea, and not one person asked if everything was OK with our food. Then when we wanted to leave, I ended up having to wander around various rooms as there were no members of staff checking on the room. The receptionist said we needed to pay there, and not at the table. I asked for some boxes to take the rest of the food away, and was told that the butler would sort that. When we came to pay, my friend with the gluten free scones was told she did not have too pay, which of course is correct, but I do not know why we were not told that at the table. Then a squashed pile of tin foil was brought over to the table containing apparently all the left overs. We were clearly all going home to different addresses, as we all paid separately, and I had asked for some boxes, not one box, so we left it. So here are some tips for Brocket Hall: 1- Have proper signs on the way in to the house/hall/ golfing/ car park. 2- If people have to pay at the desk, tell them when they arrive so they don't waste ages waiting for a member of staff to come over. 3- Vegetarians do not eat fish. Do not serve fish to vegetarians. Pescatarians eat fish, but that was not what was booked. 4- If someone asks to see a manager, they should not have to wait for over half an hour to see someone. 5- A member of staff should always come over and ask "is everything OK with your food?". 6- If someone complains and you are going to offer them money off the bill, tell them this instead of sending them to the receptionist and then sending over someone else with a mysterious solution. 7- There should be members of staff around in case a guest has a query/ would like more hot water/ would like to ask for the bill and so on. 8- If people ask for boxes to take food away, generally this means they would like a box each, and they would like to divide it up themselves. Terrible service.…
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Date of stay: December 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
I am going to write a more full review and edit this later. But I wanted to make sure those people who are thinking of booking brocket for a wedding think again.. it's honestly not worth it. I have to give credit initially, the estate itself is a idyllic, tranquil and stunning venue. I'd suggest tough to match in Hertfordshire. However, as with a lot of the other review on brocket hall the staff are completely incompetent. I'm listing a few of the issues below but there are a heap load more. We had our ceremony venue changed three times including 4 days before the wedding. The final time was basically because from their initial advice of the numbers of guests for capacity (58) was wrong, the location only held half the number (30). hilariously they had even done a seating plan for 58! As with all the dealings a curt and frankly rude response there's no other choices and we have to lump it. Our evening buffet they managed to not make enough food, so serve half of the guests didn't get food, there was a queue out of the door. no staff mentioned it on the night and when asked the following week about it, the event coordinators response was it was "my fault for not ordering more food"! (amount ordered was as they advised). The other reply was they "didn't feel it was a problem?" Quite frankly it's really frustrating that you put your faith in the "professionals" and are thoroughly let down. As a side note the Melbourne lodge doesn't have a honeymoon suite as they portray, it's just abnormal double with a river side view (who sees the view on a wedding night?). It also has two single mattresses pushed together. …
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Date of stay: August 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Afternoon Tea - don't bother! This is over rated for £39.50 and you can have a very nice meal in more luxurious surroundings than here. Bad service and lacks English traditional style more faulty towers!
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Date of stay: October 2017Trip type: Travelled with friends
Value
Location
Service
Room Tip: Go somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julia Hill wrote a tip Jan 2024
Braintree, United Kingdom5 contributions
"Parking available on site"Read full review
HBadgerino wrote a tip Jun 2023
Market Weighton, United Kingdom72 contributions
"Allow plenty of time for eating in the restaurant, service is very very slow."Read full review
Lillian A wrote a tip Jan 2023
3 contributions
"Do not go here! They are unreliable and cannot do what they say they will do. But they will say they will do something to get your money."Read full review
Karen wrote a tip Oct 2021
Falmouth, United Kingdom4 contributions
"Stay somewhere else. Would have been much happier if we had stayed in one of the local pubs down the road!"Read full review
12ellie wrote a tip May 2021
Chester, United Kingdom61 contributions
"All rooms looked the same"Read full review
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PRICE RANGE
C$330 - C$334 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandHertfordshireHatfield
NUMBER OF ROOMS
30
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Frequently Asked Questions about Brocket Hall
What are some of the property amenities at Brocket Hall?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Brocket Hall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Does Brocket Hall offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Brocket Hall have any great views?
Yes, guests often enjoy the lake view available here.
Is Brocket Hall accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.