British Gas Reviews

We reported our boiler Friday eveningas we had no hot water. An engineer was here Saturday morning, replaced a faulty part and gave the boiler a check over. He was very professional and efficient. Easy to report a fault on the app too so I wasn't on the phone trying to get hold of someone for hours.

Date of experience: 04 May 2024

I'm not British gas best customer, I was very pleasantly surprised by the engineer showed up exactly as promised,he was informative non jargon pleasant. explaining what could be done no hard sell. Someone that could teach others how to behave with older disabled customers.

Date of experience: 04 May 2024

Just had an annual service from British Gas. I was kept informed of when they would arrive, and 2 engineers arrived when they said they would.
They did the service, found a fault with the pressure gauge, which I knew about, replaced part, and finished up.
The 2 engineers were very efficient but also very friendly, and kept me informed all the way of what they were doing.
Very impressed.

Date of experience: 27 April 2024

Both the young men who dealt with my enquiry on Chat were patient and helpful. However my original cause for the call was lost in all the procedures for changing my account from that of my late husband to me. I have no idea whether my smart meters are running true or how to read my meters - tasks always left to my late husband. I was requesting someone to come out and check them and advise me how to use the system. I am 83 and playing catchup!!!!

Date of experience: 04 May 2024

British Gas has been crap recently and I would not recommend them to an Enemy.
However, after my recent experience of having a new boiler fitted by them, I have more faith in them as it was a good experience.
Let’s hope they continue to improve their service as it was extremely poor.
Much happier with them.

Date of experience: 01 May 2024

They're easy to follow on phone, even if you forgot your registration number, it asks for other details. And British gas have dropped their prices after the rise in energy costs and the price Cap kept going up. Also friendly and helpful customer service. As good as octopus energy. And Scottish power is claim to be lowest price in UK but last time I joined them they doubled there prices after 2 or 3 weeks saying it was energy consumption reasons. So British gas are very reasonable and look after the customers needs making it affordable for each persons energy consumption needs, great 👍👍👍👍👍😃

Date of experience: 03 May 2024

We had the electrical circuit breaker trip for what seemed no apparent reason. After attempting to resolve the problem ourselves unsuccessfully, we contacted British Gas homecare online and an electrician was at our door within two hours. He diagnosed the problem was within the central heating unit and asked if we could book a central heating engineer to rectify the problem. This we did via the website and the gas engineer arrived, again in approximately two hours. He readily located a leaking valve adjacent to a live cable. Valve replaced and location dried out. Job done. Both engineers were friendly, polite and very professional. Homecare in our opinion is good value for peace of mind.

Date of experience: 03 May 2024

We needed a new boiler.
After witnessing a neighbour having the most appalling experience from BG contractors I was full of trepidation. I requested direct labour only and it was excellent. Good communication throughout, team worked well together, clearly knew what they were doing. All working well. Rubbish collected on same day.
So redemption for BG!

Date of experience: 29 April 2024

Generally OK, but my Smart Meter has NEVER transmitted data to their hub (or to my in-home display), so still has to be read manually. And I don't like marketing emails like that sent to me today where the "small print" is far longer than the initial "catch" wording !

Date of experience: 03 May 2024

I am caring for my father who has a very bad heart. I had a problem with our boiler & the co alarm going off. This always happens at the worst time possible, late Saturday afternoon. I called British Gas, who were very helpful. Dad was put on their at risk register, & they had someone out to check for leaks very quickly. Everything was made safe, then an engineer was out on the first day after the weekend to service the boiler & check for issues. I had calls checking that i had heaters to keep dad warm over the weekend, & asking if there was anything else i needed. Everyone was very helpful & understanding of the issues that carers face on dealing with a very sick person in the house. I have now taken a contract out to the maintain the boiler & heating system, so one less thing for me to worry about. The engineers were very helpful, giving good advice. Many thanks guys.

Date of experience: 30 March 2024

Engineer for service was excellent, boiler cover was excellent price. any issues are always dealt with straight away, would highly recommend British Gas been with other provider once before and no where near as good never changed since

Date of experience: 02 May 2024

From the first visit to give a quote for a new gas boiler to the engineer leaving having completed the job everything went smoothly to plan. Felt every confidence in the advice we were given and the engineer and electrician who did the job. Would have no hesitation in recommending British Gas to friends and family

Date of experience: 29 April 2024

British gas useless customer service! I give them a 0/10! A direct debit was set up for gas and electricity for 114 per month! Don't trust direct debits anymore! Three separate times they took £500 & £700 & £562 ! They are ment to give notice before taking extra large amounts from my bank account! Scumbags! This is a real review, from a real customer! Your new billing system is crap!

Date of experience: 04 May 2024

Today I had my boiler serviced by British Gas and as usual it was done by the best of the best. Very professional and explained everything to me even quoted another job for me which was very competitive and i know it will be carried out to a very high standard.
Thank you Derek brilliant service.

Date of experience: 03 May 2024

Since we’ve had the “smart” meters fitted our bills have ROCKETED from an average of £158 per month to over £1000 per month, BG agreed the meter is faulty (shock, I’d never have guessed) and agreed to replace, this was 3 months ago!!!! We have now had our third appointment cancelled due to no engineer available!!! Our forth booking is now in the diary & our bills continue to grow. I’m expecting a forth cancellation 😂 I wonder how they are going to work out my bill when the “Smart” meter is fitted and working correctly?

Date of experience: 01 May 2024

Very efficient next day call out. Was without heating. The boiler didn't have a display. Engineer came out next day and resolved it within hours. With replacement part. Very happy with the service.

Date of experience: 04 May 2024

Complete house heating pipe replacement - (hiding behind walls). Engineers had complete respect for client and worked conveniently around the house to ease the burden of constant moving of furniture. Excellent work ethics and nothing too much for customer. Sincere Thank you to the engineer's.

Date of experience: 01 May 2024

I am on a pay as you go tariff for both electricity & gas as I live in rented accomodation.
My gas card stopped being recognised and I lost £20.
Trying to get replacement is a nightmare. Can't call British Gas as phone number on card is no longer in use. Go on website and virtual assistant is horrendously bad. Phone number on website needs an account number but, obviously I don't have one...
British Gas are a fantastic example of everything that is wrong with Britain's utilities companies.

Date of experience: 04 May 2024

I transferred my energy to another supplier on 9 December 2023. My final bill was in credit for gas was eventually produced and I was in credit. Why, nearly 6 months later have you suddenly produced another final bill claiming I owe money. British gas is a joke. Sort out your billing system. My account was closed months ago. Why have you billed me back to November 2022 again?

Date of experience: 04 May 2024

The young lady explained the details of my bill and also arranged for an Engineer’s visit to sort out my smart meters. She was very efficient, patient and pleasant.

Date of experience: 03 May 2024