Assurant Service Protection Advantage Reviews

We have a General Electric unitized washer dryer combination. The washer stopped working correctly several days ago. The machine begins agitating and then after a few minutes it stops and sits there not advancing into the cycle. Then I had a difficult time figuring out how to get the water drained out of the machine and the clothing in it spun out.

Microwave turntable kept on turning after the time stopped and the door was opened. This is the second microwave that failed, the first just after the first year. The first one failed to open the door. The service man had to use a crow bar to open the microwave. The replacement also had problems and the panel had to replaced soon after it was installed.

I called the phone number to get started with my claim; it gave me options on the recorded message. I picked the text option and it was a smooth process to get the work order started. I answered questions about my machine and issue and then I picked a date for the service. I like this process from start to finish, so thank you.

I have used your company three times to repair my refrigerator. The problem is not with the repairmen but with the scheduling. If you receive a call requesting you call and schedule the repair you should not have to leave nine-ten messages. I called and each time got a recording stating the person I needed to speak with was not available please leave a message.

I purchased this GE refrigerator in September 2021. Within two months, I had to contact for repair. Two days shy of the one-year factory warranty expiring, the refrigerator stopped working. I then purchased an extended warranty, something I have never done before, because it seem to me that this refrigerator was going to be an ongoing problem. I called for repair, utilizing the extended warranty in May 2023. So all in all, I have had to have this refrigerator repaired three times in less than 18 months. I sincerely hope that this will be a permanent fix.

My 1 piece stack GE washer/dryer is only 3 years old... and under an extended warranty from your company... Strangely.. stopped spinning but the spin motor was running... after removing the few items I had in the washer tub, the machine did turn off... I was also able to schedule my service in two days which is great!... It is difficult to be without any of your appliances..

Absolutely horrible service. Stay away from this company for a warrant. Our washer broke 3 weeks ago. It stopped spinning. First service visit took a week and the technician reset the computer and said everything looks fine. The issue continued and we called for another technician who came within a few days and stated that the inverter was the issue and he "would try to order the parts" if he had time. We never heard back and have escalated to upper management who had no record of any visits at all. The hired service company (Sears) also had no record of any visits and we have been without a washer (using an expensive external laundry service for 3 weeks). We have escalated multiple times with no response. Needless to say, we will NOT be engaging with warranty service provider nor the the Sears service provider for any future appliances.

The web site was easy to use, and it did not take a lot of time to schedule an appointment. It also gave me the telephone number of the company that will make the repairs, so if I have questions or need to reschedule, I can call. All in all very easy to use.

First, thank you. As promised technician arrived to install part 2 days after I was contacted by Assurant rep. Thank you Derek. Without need for escalation, this is the service I have received and expect from Assurant. This is a good product. Service has overall been very good.

I paid for a protection plan through Lowe's for my Whirlpool refrigerator. The ice maker stopped working. In August of 2023. Expert Appliance Repair and Mechanical Inc technician never showed up. I called and another appointment was scheduled. The technician came out and told me that he fixed the problem. I checked it before he left, and it was NOT working. He apologized, looked at it again and said that he needed to order a part and would return. He never came back. When I called the company, I was told that the technician noted that the job was completed. I told them that it wasn't. They scheduled another appointment. The technician came out and the whole scenario played out again. Another appointment was scheduled. On the same day of the appointment, I got a text that my appointment had been rescheduled.