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McAfee KB - How to contact McAfee Customer Service through McAfee Security
How to contact McAfee Customer Service through McAfee Security
Document ID:
000002295
McAfee lets you contact our support team and use our self-help options through McAfee Security app on your Android or iOS device.
To contact McAfee Customer Service through McAfee Security:
Open the McAfee Security app.
Tap Sign in.
Type in your registered email ID and password, and tap Sign in.
Tap Settings on the bottom right corner.
Tap Contact support under GENERAL.
The Contact support screen is shown below.
Support resources
Here, you'll find links to McAfee support resources, such as the Knowledge Center and support forums, where you can find answers to your questions.
Contact information
You'll find the details to contact or call our Customer Service. If you're a customer from the US, you're provided with a phone number to get in touch with our Customer Service agents. This number will be available for your help 24/7.
If you're a non-US customer, you're provided with a link to our Customer Service site. You can visit this link and select your country and topic to get a local number to connect with our team.
Send data logs
You're given the option to send data logs to McAfee. These logs help us troubleshoot and fix the issues you might be experiencing.
To send data logs to McAfee.
Tap Send logs under Send data logs section on the Customer support page.
Tap Open mail app. Your default mail app opens and the logs automatically attached.
NOTE:
When you send your logs, we'll be able to see the following information:
Device model
Device version
App version
Debug information
Sending logs won't connect you to the support team. You can call the team if you need immediate assistance.
Send this automatically generated mail with the log attachment to McAfee.
User guides
If you're a Small Business user, you'll see another section called User Guides on the Customer support page. Here, you'll find the links to all the user guides for help with specific tasks, such as devices, users, alerts, and policies.
is not supported on the McAfee support site. Select "Continue" to go to the English support portal for your region or "Cancel" to stay on the current page and language.