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Park House Hotel
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5.0
#1 of 1 hotels in SandringhamLocation
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The hotel has been fully adapted to accommodate guests with physical disabilities with/without their caregivers or companions and is the only hotel operated by the disability charity, Leonard Cheshire. Park House is situated on the Royal Sandringham Estate in Norfolk and was the childhood home of Princess Diana. The hotel boasts an in-house care team and is able to provide personal care or just a helping hand and reassurance if required.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Pool
Bar / lounge
Restaurant
Non-smoking hotel
Laundry service
Room features
Air conditioning
Room service
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Charming
Location
Sandringham PE35 6EH England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 51 out of 100
51
37 Restaurants
within 5 miles
31Reviews1Q+A13Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
We chose this hotel as it was only 5 miles from Sandringham Estate which we were visiting. The hotel is in a quiet village and is one of the best we have stayed in. The staff were great so friendly and helpful. We had a large room with all the amenities we required and a large bathroom with bath and shower It is a large hotel with a large out door seating area. The found was first class with a good selection. We highly recommend it
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
this hotel is the most wonderful friendly place.if you have a severe disability or if you just need a little help getting up in a morning this is the place for you.
I have a condition called Muscular Dystrophy and am reliant on a wheelchair and a whole lot of other equipment .we thought we could never get as good a setting as our own home for the right care and equipment.We were wrong.
The whole staff from the chamber maids and cleaners right up to the management are the most helpful people.
there is 24 hour nursing staff available and nothing is too much bother and everything is dealt with in a very discreat manner if no one needs to know then thats how it is.
The hotel has a wonderful dining room and kitchen were the brilliant head chef Mike and his team create mouth watering meals. nothing is to much trouble.
The dining room staff are fantastic they are very patient and caring always have a smile for you and a kind word.
The rooms well there are twin rooms and single rooms available
8 of each so it's never too crowded.the bathroom have floor level showers and some rooms have baths and some even have both.all bedroom have electrically operated beds fantastic.
You can get everywhere in the hotel via automatic doors
the hotel is surrounded by trees and woodlands all accessable for a wheelchair .They also have 2 mini buses and a smaller van that take people sat in their wheelchairs.the hotel runs trips to local places of interest .we love the Sandringham tour thats a real must.
So if you thought going on holiday was a thing of the past .Forget that and try Park House you'll never look back,we haven't
Chris and Grant Snell
I have a condition called Muscular Dystrophy and am reliant on a wheelchair and a whole lot of other equipment .we thought we could never get as good a setting as our own home for the right care and equipment.We were wrong.
The whole staff from the chamber maids and cleaners right up to the management are the most helpful people.
there is 24 hour nursing staff available and nothing is too much bother and everything is dealt with in a very discreat manner if no one needs to know then thats how it is.
The hotel has a wonderful dining room and kitchen were the brilliant head chef Mike and his team create mouth watering meals. nothing is to much trouble.
The dining room staff are fantastic they are very patient and caring always have a smile for you and a kind word.
The rooms well there are twin rooms and single rooms available
8 of each so it's never too crowded.the bathroom have floor level showers and some rooms have baths and some even have both.all bedroom have electrically operated beds fantastic.
You can get everywhere in the hotel via automatic doors
the hotel is surrounded by trees and woodlands all accessable for a wheelchair .They also have 2 mini buses and a smaller van that take people sat in their wheelchairs.the hotel runs trips to local places of interest .we love the Sandringham tour thats a real must.
So if you thought going on holiday was a thing of the past .Forget that and try Park House you'll never look back,we haven't
Chris and Grant Snell
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Date of stay: August 2006Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
travelaslongasican wrote a review Sept 2010
Peterborough, United Kingdom402 contributions195 helpful votesI have just spent 2 nights here with my husband for our honeymoon. We were a little nervous about the level of care as my husband has cancer and is now in a wheelchair as he is paralysed. The home, its facilites and staff are all lovely. Turning my husband in the night, giving him a bath and all the other care required was no problem, we just wish we could have spent longer there. It's not cheap but then with all of the special facilites and nursing care required it wouldn't be.
Before becoming ill we had been lucky enough to visit many 5 star hotels, in a different way this was one that would rate amongst those.
We hope to go back if well enough
Before becoming ill we had been lucky enough to visit many 5 star hotels, in a different way this was one that would rate amongst those.
We hope to go back if well enough
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Date of stay: September 2010Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me and my sister took our other sister who has cerebral palsy and is in a wheelchair here in September. The staff here were very friendly and very helpful. The restaurant was excellent and the food was delicious, top standard. We also had a trip around the sandringham estate in a wheelchair adapted van. The room where my disabled sister stayed was very spacious and adaptable. We also were able to give her a bath which is located upstairs. They also had an outdoor swimming pool which we did not use but that was only because of the weather. Although me and my sister did all my sisters personal hygiene, there are registered nurses available 24 hours a day to assist with that care, all you have to do is press a bell and they come within 5 minutes. I would truly recommend it.
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Date of stay: September 2012Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Me and my sister stayed in the very room where princess diana grew up in and the room opposite...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What ideal location in the surroundings of the Sandringham park. Very friendly and relaxed atmosphere. Great location for wildlife and for that cut above. The disabled facilities our second to none, with outside pool (heated) with hoist.
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Date of stay: April 2014Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I cannot recommend this place enough. My mother is very disabled and my father is active. This hotel gives my father some respite. They cater for all my mothers needs as well as giving my father rest and relaxation in a beautiful house and grounds. The food is extremely good and caters morning coffee afternoon tea in the conservatory or listening to a jazz concert on the terrace! Nothing is to much trouble for the staff. Thay put a whole programme of trips and entertainment in the evenings. Most importantly my mother feels happy comfortable and so well cared for and I feel secure in the knowledge that both my parents benefit from this amazing hotel. Jo. C
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Date of stay: July 2015Trip type: Travelled as a couple
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I
From start of the holiday to finish of the holiday was Amazing!! from the greeting at reception to the Full Care Package responsiveness was excellent all the way through my stay. I am amazed at the quality of the team effort which makes Park House Unique. They deserve an award for what they do to go that extra mile to make your holiday. All care needs are dealt with discreetly and with confidence. My Gluten Free diet was catered for with respect and the puddings were to die for!! (Just check before you go Gluten Free cereal on menu). 4 day trips to offer to suit all tastes. My bedroom was small but substantial for my needs and very comfortable and I made lots of new friends with going on my own and taking the opportunity to shop with the aid of a carer from Park House and I made a lovely friend who was a returning guest and we have stayed in touch and I am arranging again to go next October to the Shopoholics week. Well Done Park House for making my holiday so special. Roll on October 2018!!
From start of the holiday to finish of the holiday was Amazing!! from the greeting at reception to the Full Care Package responsiveness was excellent all the way through my stay. I am amazed at the quality of the team effort which makes Park House Unique. They deserve an award for what they do to go that extra mile to make your holiday. All care needs are dealt with discreetly and with confidence. My Gluten Free diet was catered for with respect and the puddings were to die for!! (Just check before you go Gluten Free cereal on menu). 4 day trips to offer to suit all tastes. My bedroom was small but substantial for my needs and very comfortable and I made lots of new friends with going on my own and taking the opportunity to shop with the aid of a carer from Park House and I made a lovely friend who was a returning guest and we have stayed in touch and I am arranging again to go next October to the Shopoholics week. Well Done Park House for making my holiday so special. Roll on October 2018!!
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Date of stay: November 2017Trip type: Travelled solo
Location
Service
Room Tip: Ensure staff know your disablement requirements as all rooms are individually shaped.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter A, Administration Assistant at Park House Hotel
Responded 17 Dec 2017
We really appreciate you taking the time to review your first stay at Park House Hotel Louise. We are delighted to hear that you had a successful holiday throughout – this is really fantastic news!! Your kind feedback regarding our team means a lot too and we shall be pleased to forward this on to them. It is also great to hear that your dietary needs were fully met and that you enjoyed our outings programme. We look forward to welcoming you back to Park House Hotel in the New Year and we hope you have an enjoyable festive break. Best wishes from the Park House Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been here for lunch a number of times and find the food and surroundings are great. I guess most people seeing that it is a Hotel for people with disabilities fail to appreciate that it is open to non residents looking for a quiet, quality venue to have a good lunch.
Park House was the home of Dianne Princess of Wales and later donated by The Queen for use as a Hotel for the disabled. The prices are very reasonable and compare very well with the restaurant in Sandringham House. My understanding is that you have to book, it,'s worth it.
Park House was the home of Dianne Princess of Wales and later donated by The Queen for use as a Hotel for the disabled. The prices are very reasonable and compare very well with the restaurant in Sandringham House. My understanding is that you have to book, it,'s worth it.
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Date of stay: February 2015Trip type: Travelled as a couple
Location
Cleanliness
Service
Room Tip: Not sure, only had luncheon.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've been to the hotel a few times because of its location and facilities it provides for disabled people (I have muscular dystrophy). However, I feel like the hotel has deteriorated because of a change in management, the attitude of some of its staff and a tired programme of trips and entertainment.
The trips are the same week in, week out (apart from a few themed weeks): a couple of trips to garden centres, a trip to Kings Lynn, a drive around the estate. This seems such a shame when there are so many beautiful nearby places to explore. The evening entertainment is also exactly the same every week: a quiz and some local singers singing songs from the seventies.
The care staff are generally good, however, the office staff and other staff often have an inappropriate attitude to the guests. The doors are always locked by around 7pm and, if guests ask to go outside after this, it is met with complete amazement and a great deal of resistance. On a number of occasions, a member of staff has said very inappropriate things to me about my disability, which have been demeaning. When I complained about this, they completely dismissed me and left me feeling embarrassed and stupid.
This all creates an atmosphere which means it feels less like you are a paying guest and more like you are a resident of a nursing home without any independence. Such a shame because there are few other places with such good facilities for disabled people but it feels as though Park House Hotel has lost sight of the fact that it is, in fact, a hotel.
The trips are the same week in, week out (apart from a few themed weeks): a couple of trips to garden centres, a trip to Kings Lynn, a drive around the estate. This seems such a shame when there are so many beautiful nearby places to explore. The evening entertainment is also exactly the same every week: a quiz and some local singers singing songs from the seventies.
The care staff are generally good, however, the office staff and other staff often have an inappropriate attitude to the guests. The doors are always locked by around 7pm and, if guests ask to go outside after this, it is met with complete amazement and a great deal of resistance. On a number of occasions, a member of staff has said very inappropriate things to me about my disability, which have been demeaning. When I complained about this, they completely dismissed me and left me feeling embarrassed and stupid.
This all creates an atmosphere which means it feels less like you are a paying guest and more like you are a resident of a nursing home without any independence. Such a shame because there are few other places with such good facilities for disabled people but it feels as though Park House Hotel has lost sight of the fact that it is, in fact, a hotel.
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Date of stay: March 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JessicaJH, Administration Assistant at Park House Hotel
Responded 25 Jun 2019
Dear Lucy, We are very sorry to hear about your experiences during your stay at Park House Hotel. We take such concerns very seriously, and will be investigating the issues you raised in your review. In the meantime, we would invite you to get in touch with us directly about your experiences, by emailing us at parkinfo@leonardcheshire.org or phoning us on 01485 543000. Best wishes, The Park House Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband needs full nursing care - and he got it:) Nothing was too much trouble and everything was done with a smile. A wonderful break for me as full time carer and for my husband who enjoyed all the attention. We are delighted to have found this refuge and shall certainly book again. The food was excellent too.
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Date of stay: October 2015Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I think a roll-in shower stall is the same as a wet room? Some rooms have wet rooms and some have hoists. Yes they have grab rails. Many of the guests have large motorised wheel chairs so I can't see that it would be a problem. Yes there is ground floor access, no steps but also 2 elevators. I can't imagine you would have a problem but telephone and talk to them 01485 543000. All the staff are very helpful and they could get a member of the care team to call you back. Food is wonderful and they also do trips out Monday - Thursday. Hope this helps and enjoy if you go.
"Ensure staff know your disablement requirements as all rooms are individually shaped."Read full review
LOCATION
United KingdomEnglandEast AngliaNorfolkSandringham
NUMBER OF ROOMS
16
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Frequently Asked Questions about Park House Hotel
Which popular attractions are close to Park House Hotel?
Nearby attractions include Church of St. Mary Magdalene (1.0 miles), Snettisham Park (3.3 miles), and Castle Rising (2.6 miles).
What are some of the property amenities at Park House Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Park House Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Park House Hotel?
Conveniently located restaurants include The Old Bank, The Old Store, and The Three Horseshoes.
Are there opportunities to exercise at Park House Hotel?
Yes, guests have access to a pool during their stay.
Is Park House Hotel located near the city centre?
Yes, it is 0.2 miles away from the centre of Sandringham.
Are there any historical sites close to Park House Hotel?
Many travellers enjoy visiting Appleton Water Tower (1.1 miles) and St Lawrence Church (2.7 miles).
Is Park House Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.