Qantas is being forced to pay a £53m penalty along with £20m in compensation to passengers following a legal battle over tickets it sold for cancelled flights. 

The Australian Competition and Consumer Commission (ACCC) sued Qantas last summer, alleging the airline had broken consumer law when it sold tickets for more than 8,000 flights without disclosing they had been cancelled. 

One case saw the airline selling tickets for a Sydney to San Francisco flight some 40 days after it had been cancelled, the ACCC said. 

More than 86,000 customers will share the compensation pot, and will be contacted over the next two months.

Gina Cass-Gottlieb, chair of the ACCC, said the airline's behaviour was "egregious and unacceptable".

"Many consumers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled," she said.

"We expect that this penalty, if accepted by the court, will send a strong deterrence message to other companies."

Qantas's chief executive Vanessa Hudsons said the agreement was a "step forward" to "restoring confidence" in the airline. 

She said the administrative failings were caused by COVID, and that the airline was "sincerely sorry". 

If you'll be affected by the M25 closure this weekend, it's worth noting that an alternative diversion route could slap you with an unexpected ULEZ charge. 

The M25 will be closed in both directions between Junctions 9 and 10 in Surrey from 9pm on Friday until 6am on Monday. 

Official diversion routes will take drivers on A roads crossing from Surrey into London's ULEZ area, but there will be no enforcement action for anyone taking the official route who does not meet the ULEZ requirements.

However, National Highways has warned anyone ignoring diversion signs in an attempt to find shorter alternative routes will be liable for the £12.50 daily ULEZ fee.

Of course, this does not apply to cars that meet the low emission standards.

The ULEZ was expanded to cover every borough of London last year. 

The UK economy would be better off if there were fewer buy-to-let landlords, the country's biggest investment company has said.

Legal and General Investment Management (LGIM) told The Telegraph that "unscrupulous" landlords were "taking people's deposits and giving them a bad experience". 

Bill Hughes, global head of real assets at L&G, said the rental sector needs an overhaul as too many buy-to-let landlords have been "suboptimal and substandard". 

L&G has built a portfolio of 10,000 build-to-rent homes in the last eight years, and predicts traditional landlords will gradually be replaced by purpose-built rental properties managed by institutions.

Single-sex toilets will be legally required in all new restaurants, bars, offices and shopping centres, the government has announced. 

It is set to change building regulations later this year to make it compulsory for premises to provide separate facilities for men and women. 

The move follows an increase in the use of gender-neutral toilets. 

The UK has installed a record number of public electric car chargers this year, figures show. 

Nearly 6,000 new chargers were installed in the first three months of the year, according to Zapmap analysis of government data. 

Some 1,500 of these were rapid chargers. 

A common concern among those hesitant to switch to electric vehicles is range anxiety or the fear of not being able to find a charger. 

By Emily Mee, Money team

Scroll through GoFundMe and it won't be long before you see them.

There's a widow left with her husband's financial struggles. Three young siblings trying to raise funds for their mum's send-off after her sudden death. A 25-year-old domestic violence victim whose family want to give her the send-off she deserves. 

There are scores of pages like this as an apparently increasing number of Britons struggle with funeral costs.

These costs have risen 126% in the last two decades, according to a recent report from SunLife. 

Where families would once have paid £1,835 for a basic funeral, they are now looking at costs of £4,141 on average. 

"People can't afford to bury their dead," says Pastor Mick Fleming, who runs the charity Church On The Street. 

He frequently spends his time helping families pay for funerals and providing his services as a minister for free, although he says there is simply too much demand for his small charity to help everyone. 

Government or local authority grants are available to help families with funeral costs, but Pastor Mick says these can come too late as undertakers will often require a partial payment upfront. 

There's an even darker side to this, too. 

"What we're now seeing is people who are poor can't walk into the bank and get a bank loan - the economy's tough at the minute," Pastor Mick says. 

"They can't get legitimate access to money so they can't borrow it and pay a decent standard rate back, so they have to go to loan sharks."

Many then find it impossible to pay the loan back and face threats from the criminals who lent them the money, says Pastor Mick.

He recalls: "There was a middle-aged lady, she had to borrow the money to bury her son. 

"She couldn't pay the money back so then she started to get threatened and intimidated. People turning up at the house. 

"It was pretty horrendous. She was getting suicidal. She was heartbroken already and she just couldn't get the money together."

The pastor says he was able to negotiate on her behalf - something he is now having to do as part of his charity work - but "you can't do that for everybody". 

A funeral without a service

The number of funeral-related fundraisers increased by 22% on GoFundMe last year, figures shared with Sky News reveal. 

Individual donations to these fundraisers increased by almost 400,000.

Many of these are trying to avoid their loved one being given a public health funeral, which is what happens if families are unwilling or unable to pay. 

Local authorities are legally obliged to carry out funerals in this case, but they are given little guidance from the government on what this should entail - meaning each council will have its own policy on what is or isn't included. 

In some cases, a service will not be offered and a person will be cremated or buried without the presence of family members. 

Other times, the family may be allowed to attend but they might not be able to get involved in the service. 

Generally, people will be cremated, unless they have asked not to be for religious or cultural reasons. 

Those who are buried will often have a grave with no marker, or they may be placed in a communal grave. 

"For someone that's lost a child or a husband or a wife or any loved one where you just haven't been able to provide closure, there's a sense of guilt that goes with it," Pastor Mick says.

As long as funeral costs remain eye-wateringly high, families across the country will be dealing with that guilt. 

This week will see the Bank of England announce its latest interest rates decision - and experts believe borrowers will have to wait longer to see rates come down. 

Policymakers appear set to hold out for stronger signs the cost-of-living crisis has abated, with economists widely expecting the Monetary Policy Committee (MPC) to keep rates at the current level of 5.25%. 

Rates have been held at this level since August last year. 

At the last meeting in March, just one member of the MPC voted for rates to be cut by 0.25 percentage points, but the remaining eight members voted for no change.

Philip Shaw, chief economist at Investec, said: "This broad direction illustrates that collectively the committee is moving gradually towards a rate cut.

"It seems unlikely though to be ready to bite the bullet just yet and the Bank rate looks set to remain on hold at 5.25% for the sixth consecutive meeting."

Andrew Goodwin, chief UK economist for Oxford Economics, said data on services inflation and private sector regular pay growth has "likely extinguished any remaining hopes of a move in May".

As for whether rates could be cut in June or August, he said it is likely to be a "close call". 

Economists at HSBC are also expecting the first rate cut to come in June.

Interest rates are used as a tool to help bring down UK inflation. 

The brewing giant has announced it will invest £39m in revamping 600 of its pubs across the UK - a move that will create more than 1,000 new jobs. 

The investment plan will also see pubs in its retail arm, Star Pubs & Bars, revitalised to appeal to those working from home. 

Sixty-two pubs will be reopened this year and 94 sites are set for full refurbishments. 

The remaining pubs will receive varying upgrades. 

Heineken said it wanted to "broaden each pub's use and appeal" in response to an increase in people working from home, giving customers more reason to visit throughout the day.

The refurbished pubs will have dividing screens to create separate areas for different types of customers. 

Lawson Mountstevens, chief executive at Star Pubs & Bars, said: "Fundamentally, the changes in people's working habits means that in a lot of these suburban locations, you've got more people who are around those areas a lot more.

"It's not rocket science. Those people are looking for pubs of a certain standard."

Aldi remained the cheapest supermarket last month, new analysis shows. 

The retailer has won the crown of cheapest supermarket every month so far this year, according to research by Which?. 

An average basket of 67 popular groceries cost £112.90 - more than £30 cheaper than the most expensive supermarket, Waitrose. 

A basket of comparable items in Waitrose would cost £144.13 on average. 

Here is the breakdown for each supermarket... 

• Aldi - £112.90
• Lidl - £115.23 
• Asda - £126.98
• Tesco - £128.17 
• Sainsbury's - £131.02 
• Morrisons - £134.87 
• Ocado - £136.86 
• Waitrose - £144.13. 

Food price inflation has slowed to 4.5%, its lowest level since February 2022. 

Despite being the most expensive, Waitrose and Ocado were the only grocers to win new shoppers in the first three months of the year, according to research by Kantar. 

Every Monday we get an expert to answer your money problems or consumer disputes. Find out how to submit yours at the bottom of this post. Today's question is...

"My daughter recently bought a flat and has since learnt there is an extra £600 a year management fee that was not declared by the vendor during the sales process. We have been told that the vendor was heavily involved in negotiating the management contract. Can we complain?"

J Mills

Serena Amani, managing director at Monarch Solicitors, has this advice...

The general principle when buying a property is "buyer beware", which means the onus is on the buyer to perform their due diligence before contracting to purchase.

The buyer's conveyancing solicitor interrogates the contractual documentation and raises relevant enquiries to ensure the full facts and obligations are available to the buyer to make an informed decision.

In this situation, it appears the seller has failed to disclose the management fee - we assume relating to the services provided to the estate.

We can't give specific advice as we don't have access to the contractual documentation. However, we would suggest:

1. To check if the obligation to pay a management fee is set out in the lease if it is a leasehold property, or the transfer deed if it is a freehold property. These documents should contain what services are provided and what the related charges are. The most common scenario is that of a leasehold flat. In this situation the services shall be set out under the service charges section. Generally, there is a provision that allows a management company to charge a management fee as a percentage of the overall service charge bill which is shared among all the leaseholders based on the size of their apartment.
2. If the obligation to pay the management fee is in the contract and your conveyancer failed to notify you of this obligation, there is a potential negligence claim against the conveyancer which can be pursued through their complaints process and escalated to the legal ombudsman.
3. In the rare instance that the management fee is not stipulated in the contract, then you may wish to contact the management company to obtain certified accounts for the services provided and ask them on what contractual basis they are charging a management fee. Management companies are obliged by statute to provide this information.
4. If there is no contractual basis or the fees are unreasonable then you may consider bringing a claim before the property tribunal. The tribunal has the power to make a ruling on the reasonability of the management fees. It should be noted that it can be a long and arduous process and legal fees are not always recoverable even if successful.
5. Where a seller has supplied misleading information about a property that materially influenced the decision to purchase the property, this could give rise to a claim for misrepresentation. Likewise, intentional concealment of this information during the sales process could constitute a breach of contract or misrepresentation. 

For more specific advice, you may wish to contact a property lawyer experienced in the conveyancing process and service charge disputes.

This feature is not intended as financial advice - the aim is to give an overview of the things you should think about. Submit your dilemma or consumer dispute via - and please leave your contact details as we cannot follow up consumer disputes without them.

• The form above - make sure you leave a phone number or email address
• Email news@skynews.com with the subject line "Money blog"
• WhatsApp us here.

The long-awaited arrival of the sun in the last few days may have got you thinking ahead to the summer... which for many means holidays.

New analysis sent to the Money team has revealed the holiday resorts that Britons have been searching for over the last few months - although it's not a particularly sun-soaked destination that has come out on top.

Amsterdam is the most in-demand holiday destination for the UK, according to a study by Desert Safari Dubai Tours. 

The company looked at Google search data over the past 12 months to find which holiday destinations were most popular in the UK, using terms such as "holidays to", "flights to" and "trips to". 

Some 57,507 searches were carried out each month for trips to Amsterdam. 

The second most in-demand was Dubai, with an average of 52,544 monthly searches. 

Here is the rest of the list...

• New York - 51,169 
• Paris - 43,326 
• Tenerife - 43,305
• Barcelona - 41,664
• Dublin - 38,801
• Gran Canaria - 33,907
• Milan - 28,549
• Istanbul - 28,097

Meanwhile, data from holiday booking site Expedia suggests Britons are chasing the sun over the summer. 

Its trending destination data shows a 50% increase in searches for mainland Greece - while its islands of Santorini and Corfu remain popular. 

Interest is also surging in Mediterranean gem Malta (up 25%), seen as a more affordable destination. 

Searches are also up 50% for Albania, which has seen a surge in interest due to social media. 

The short-haul hotspot of Tunis has seen searches rocket by 130%. 

We're back for another week of consumer news, personal finance tips and all the latest on the economy.

This is how the week in the Money blog is shaping up...

Today: Every week we ask industry experts to answer your Money Problems. Today, a Money blog reader believes they may have been misled when buying their flat - but what can they do?

Tuesday: This week's Basically... explains everything you need to know about the Bank of England, ahead of Thursday's base rate decision. 

Wednesday: We speak to the chef at Tom Kerridge's two-starred pub The Hand And Flowers in Buckinghamshire for his Cheap Eats.

Thursday: It's decision day for the Bank of England, and while interest rates are expected to be held at 5.25%, we may learn more about when a cut will come. Savings Champion founder Anna Bowes will be back with her weekly insight into the savings market.

Friday: We will be getting the latest GDP figures on this day - which could signal the UK is no longer in recession. Plus, we'll have everything you need to know about the mortgage market this week with the guys from Moneyfacts.

Running every weekday, Money features a morning markets round-up from the Sky News business team and regular updates and analysis from our business, City and economic correspondents, editors and presenters - Ed Conway, Mark Kleinman, Ian King, Paul Kelso and Adele Robinson.

You'll also be able to stream Business Live with Ian King weekdays at 11.30am and 4.30pm.

Bookmark news.sky.com/money and check back from 8am, and through the day, each weekday.

The Money team is Emily Mee, Bhvishya Patel, Jess Sharp, Katie Williams, Brad Young and Ollie Cooper, with sub-editing by Isobel Souster. The blog is edited by Jimmy Rice.