DoorDash Reviews
67% would recommend to a friend
(3635 total reviews)
Tony Xu
67% approve of CEO
DoorDash has an employee rating of 3.7 out of 5 stars, based on 3,635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DoorDash employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
What people are saying about DoorDash
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "better than uber and lyft make good money for two weeks only all businuss goes to new drivers tips at least" (in 873 reviews)
- "Flexible hours and can work from anywhere as long as you have your phone with you" (in 749 reviews)
- "Flexible Schedule and User friendly" (in 593 reviews)
- "Good supplemental income and flexible schedule" (in 410 reviews)
- "Own boss not very ma y more" (in 202 reviews)
- "the pay is low and you make all your money from tips which are not great" (in 1001 reviews)
- "Base pay is low and unfortunately many customers won’t tip (at least in my area)" (in 238 reviews)
- "And lastly theres no insurance or benefits and an injury or vehicle failure could place you in a bad situation." (in 191 reviews)
- "Bad management and messy organization" (in 77 reviews)
- "How do you expect me to find a parking spot on a busy day probably like 2" (in 41 reviews)
Ratings by Demographics
This rating reflects the overall rating of DoorDash and is not affected by filters.
Filter Reviews by Topic
Found 3,635 of over 15K reviews
Updated Apr 15, 2024
- 5.0DoordasherCurrent Employee
Pros
Easy to do Good pay Pick your own times
Cons
Customers sometimes unfriendly Things could happen that are out of your control but still get you in trouble Slow in smaller cities
- 4.0Independent ContractorCurrent Employee
Pros
Sometimes u can dash by the hour an it has its perks here an there. Also in peak periods u get extra bonuses an pay onto top of your base pay either hourly or by the offers.
Cons
Sometimes u have long leriods just sitting there twiddling your thumbs waiting on an order to pop up. Another is u go 5 or more miles to a so called Hotspot that's reading busy on Dasher map. An then when u get to the spot it's not hot anymore. An then u have to fuel up constantly becuz it sometimes takes u very far places an stuff. An lastly u could be out dashing all day foe bout 10 to 12 hours. An depending on where the locations are if they are far or not. The base pay an tips of the trip or dash per offers. U can easily get deterred away from dashing. If u been out all night an day dashing an for 12 hours of work ur bring home pay is $25 to $30 for the day. Then ur either not trying hard enuff to get the best or drive to the best Hotspots an take the best offers. Don't take every delivery the comes on your screen. Be contentious an mindful of your time, the mileage an also fuel costs an how long doordash allots the time it takes to pick up an deliver within the allot time doing it effectively, efficiently, safely an politely an quickly.
- 2.0Anonymous EmployeeCurrent EmployeeChicago, IL
Pros
Flexibility: One of the significant advantages of working for DoorDash is the flexibility it offers. Dashers can choose when and where they want to work, allowing for a better work-life balance. Extra Income: DoorDash can be an excellent source of additional income, especially for those looking to supplement their primary income or make money during their free time. Easy to Start: Getting started with DoorDash is relatively easy. The application process is straightforward, and there are minimal requirements for becoming a Dasher. Tips and Bonuses: Dashers have the potential to earn tips from customers, and DoorDash sometimes offers bonuses or incentives for completing a certain number of deliveries during peak times. No Boss: As an independent contractor, you are your own boss. You have control over your schedule, routes, and working conditions.
Cons
Variable Earnings: DoorDash earnings can be inconsistent and highly dependent on factors such as location, time of day, and market demand. Some days or hours may be more profitable than others. Expenses: Dashers are responsible for their own expenses, including gas, maintenance, and wear and tear on their vehicles. These costs can significantly impact overall earnings. Limited Benefits: Gig workers for DoorDash do not typically receive traditional employment benefits such as health insurance, retirement plans, or paid time off. Wear and Tear on Vehicle: The constant use of your vehicle for deliveries can lead to increased maintenance costs and depreciation. This is a consideration, especially for those who rely on their cars for personal use. No Job Security: Gig workers are not employees, and DoorDash can change its policies or terminate Dashers' access to the platform without the job security that traditional employment provides. Customer Service Issues: Dashers may encounter challenges related to customer service, such as dealing with delivery issues, incorrect orders, or difficult customers.
1 - 4.0AssociateCurrent EmployeeChicago, IL
Pros
The work is engaging depending on what team you are on. If you are someone who always wants to solve new problems , there is no shortage of those here.
Cons
Work life balance is a mess, expect long hours and hectic weekends depending on how good a manager you have. There is always an option to set your boundaries but tbh more you set boundaries to your wlb the less your growth prospects are going to be.
- 1.0Fraud Team LeaderFormer Employee, more than 1 yearTempe, AZ
Pros
I was in a management position and I can tell you from the inside in, leadership at DoorDash is HORRIBLE. If you enjoy Jr high level mentality, then this is the spot for you. There is so much fakeness, favoritism, and sexism within the company. Just ask the employees who constantly report it in the surveys yet nothing changes! If you report inappropriate behavior to leadership, you are now viewed as the enemy. THIS IS NOT A SAFE SPACE TO WORK IN.
Cons
See above for the real answers that folks are probably scared to say.
- 5.0Door Dasher DriverCurrent Employee
Pros
Set your own hours and very much in charge of how much you make an hour depending on determination and customer service
Cons
Too many Dashers can oversaturate an area and make it so there are less dashes per day per driver
- 5.0Software EngineerCurrent EmployeeSan Francisco, CA
Pros
Delivery Fees and Prices: The cost of using DoorDash can be high due to delivery fees, service charges, and sometimes higher menu prices on the app. Inconsistent Delivery Experience: The quality of the delivery experience can vary based on the individual Dasher and restaurant preparation times. Order Issues: There’s a risk of receiving wrong or incomplete orders, and resolving issues may require dealing with customer service.
Cons
High Commission Fees: DoorDash charges restaurants commission fees for each order, which can significantly eat into profits. Lack of Control Over Delivery Experience: Restaurants have limited control over the delivery process and customer experience once the food leaves their premises. Dependency Risk: Some businesses may become overly dependent on third-party delivery apps for their revenue.
- 3.0Delviery DriverFormer Employee
Pros
Being able to create your own schedule. Being able to end the day with you need to. Being able to work anywhere that in the app.
Cons
Planning ahead you schedule If you want to work that day but didn't schedule yourself you probably won't work as much or make as much as you want to. The amount of mile put on the car isn't worth it.
- 3.0Food Delivery DriverFormer Employee, more than 1 yearNashville, TN
Pros
Have your own schedule Be your own boss Extra opportunity to the people who have no other option
Cons
Using your own vehicle. Pay isn't good Not as many routes sometimes you'll sit for a while
- 2.0Anonymous EmployeeCurrent Employee
Pros
Scheduling can be flexible to work around another job
Cons
They haze you first, low and non tipping orders, the orders the other dashers decline, they allow any ratings from customers even bogus ones and the quality of jobs you can be assigned depends on that. DoorDash will not remove a bad rating even if it’s bogus because nothing went wrong in the delivery. You get punished for basically just a customer being mean. DoorDash “support” isn’t supportive, the instructions said if you feel you have an unfair rating to contact them so I did. I waited 15 mins to get a weird reply finally and then the support team member told me she was ending the chat because I wasn’t replying even though it had only been a minute since I received her response and it wasn’t helpful nor was it a question. She then scolded me for asking about the review even though it says to contact them. There should be quality feedback on decisions that affect pay.
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DoorDash Reviews FAQs
- DoorDash has an overall rating of 3.7 out of 5, based on over 15,446 reviews left anonymously by employees. 67% of employees would recommend working at DoorDash to a friend and 53% have a positive outlook for the business. This rating has decreased by 3% over the last 12 months.
- 67% of DoorDash employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated DoorDash 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.
- According to reviews on Glassdoor, employees commonly mention the pros of working at DoorDash to be management, benefits, culture and the cons to be workplace .