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HOLIDAY INN EXPRESS LONDON - HAMMERSMITH, AN IHG HOTEL $146 ($̶1̶6̶7̶) - Updated 2024 Prices & Reviews - England
Explore the best of London from Holiday Inn Express London - Hammersmith, a modern and comfortable hotel located in the vibrant district of Hammersmith, West London.
Hammersmith tube station is just a few minutes' walk away, providing access to the District, Piccadilly, Hammersmith & City, and Circle lines, which can take you to all the major attractions in London. Heathrow Airport is a 30-minute drive away and London Euston Station is seven miles away.
The Lyric Theatre and Eventim Apollo are both within walking distance, and are popular venues for live music, comedy shows and plays. Ravenscourt Park, a beautiful green space with tennis courts, a children's playground, is also nearby, providing a peaceful escape from the hustle and bustle of the city. For shopping, head to Westfield London, Knightsbridge or Oxford Street.
For sports fans, Craven Cottage, the home ground of Fulham Football Club, is just a short distance away, and is a great place to catch a game.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This summary was created by AI, based on recent reviews.
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The Holiday Inn Express London - Hammersmith, an IHG Hotel, garners compliments for its strategic location, deemed convenient by guests for dining, shopping, and transport around London. While the hotel's cleanliness and the availability of hot drinks and complimentary breakfast are appreciated, opinions on value and amenities are split, with some guests desiring updated facilities and a more responsive lift.
Room comfort and cleanliness receive praise, although a few visitors highlight limitations in size and A/C functionality. Friendly service is widely recognized, despite occasional reports of sluggish issue resolution.
Location
Convenient
Atmosphere
Inviting
Rooms
Basic
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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Had a pre booked stay, on arrival the reception staff were helpful and lovely to tak to check in was easy, there was 2 adults and 2 over 17’s in my party we stayed Fri to Sunday for 4 the room was cosy with the sofa bed down, but more than enough for sleeping a quick shower and out the door for the day. The room was clean and sofa bed pre-prepared for our arrival. Shower gel shampoo was in the shower on wall dispensers and beautiful white fluffy towels. Breakfast was included and we were not disappointed a good selection including porridge, yogurt, fruit, croissants, bread and buns to toast and make hot sandwiches with, yes there was not a huge selection of hot food there was a sign to say why there selection was limited, but there was more than enough of a selection of other things, there was also mini muffins, cereals along with hot and cold drinks, enough to fill up and start your day. One of the 17yr olds is not a breakfast person but I I asked if I could take a couple of the mini muffins for later in the morning, the staff member was very helpful directing me to small take away packets for my use. We also used this option for the morning of departure as it was an early start on our journey home, I asked if it was ok and the person on the desk was so nice again telling me to use the takeaway packets. We used that option for the 4 of us and only taking a croissant each and the girls took a couple of mini muffins, a great idea! And we were very grateful. Prior to my arrival I had called the Hammersmith directly Jasmine and Ellie were so nice and helpful. It was a great location for us lots of shops nearby and a Weatherspoons at the end of the hotel it was perfect. We are looking to possibly book a trip to London next year when the girls finish 6th form as a treat, and I would stay here again and highly recommend
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Book in advance for better value. Speak to the hotel direct if you have any issues easier than...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Jun 20, 2023
Wow! What a wonderful review. Thanks, DEKDurham! We are so over the moon that you rate our service as 5 Star as we strive to provide just that for all our customers. Our team will be happy to hear their hard work has paid off! Thanks for choosing our hotel and we hope to welcome you back soon. All the best, Robel - Hotel Operations Manager
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Let me start by saying that on booking we had been informed that the hotel is undergoing renovation works and that we may experience some inconvenience. When we arrived there was a makeshift reception area on the first floor. Breakfast was a Grab'n Go set up in a meeting room, boxed cereals, croissants, mini muffins etc. You had to bring the food back and eat it in your room. We just had the feeling like we were staying in more like a hostel than a hotel. I must add that I don't think I'll book a room in a Holiday Inn Express anymore as the rooms are so cramped. We booked 2 rooms as we are a family of 5, kids are 17,14 and 12 and prefer their own space. Even with the kids in one and us in the other, there was very little room to move around in either room. The sofa bed was down in our room and as we didn't need it we went to fold it back in and the carpet underneath looked like it had never been vacuumed. We actually put it back down. I can see how the Holiday Inn Express might suit a business person on an overnight stay but it's not really suitable for a family staying for a few nights. On a positive note the Wetherspoons pub next to the hotel has a good range of food and we found Hammersmith a great location to stay in as it is served by both the Piccadilly and District lines.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from London_Hammersmith, Front Office Manager at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Feb 23, 2020
Dear Loyola67, First of all, thank you for choosing our property for your family trip. We appreciate your feedback in regards to your recent experience with us, and will indeed share it with the Management for future improvements. Looking forward to the opportunity to welcome you back, and deliver a better service. Warm Regards, Monica B, Guest Service Manager
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Stayed for 2 nights in January. The central heating in my room failed to heat (though there is a small radiator). Because of building work there was a "grab and go" breakfast only, delivered to our room. Simply dreadful. Full marks for not using single use plastics, but eating cereal out of the packaging with a disposable wooden spoon is a miserable experience. No cooked food available. The room was quiet and the bed was comfortable though. But I won't stay again until the building work is finished and other guests report that the quality overall has picked up
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from London_Hammersmith, Front Office Manager at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Jan 30, 2020
Dear David, Thank you for choosing Holiday Inn Express Hammersmith. It was a pleasure to welcome you. We are happy to have hosted you, and we know the building works have been disruptive and are grateful to you for staying through it regardless. Hopefully by your next visit it will construction works be finished and the warm breakfast will be available again. Kind Regards, Adrian | Guest Service Assistant
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I was in London for a brief business visit and chose Holiday Inn Express, Hammersmith, given its proximity to my office. Location of the hotel is on the King Street so besides being close to the station it was also close to numerous restaurants like Nandos or Subway, shopping areas etc. There’s a pub adjoining to the hotel premises as well.
The rooms are small but adequate, cosy and equipped with everything one will expect from a budget business hotel like internet connectivity, comfortable bed, a TV and a tea/coffee maker set. What I liked is that the hotel provides skimmed milk sachets instead of dairy powder that made the coffee taste better.
The hotel premises, mainly the front area, is under the renovation. Although it didn’t cause any nuisance such as noise, it did mean entering the hotel was bit challenging through a side door especially while carrying heavy luggage. Breakfast hall was shut too, but hotel ensured room delivery of grab n go breakfast in the room as per prescribed timing. Breakfast spread was limited like cereals, croissant, danish, fruits etc. I would have preferred hot/warm breakfast although I what they offered wasn’t bad either.
Overall I quiet liked the place and found it to be value for money. Staff interaction, whenever we needed one, was pleasant and professional. I will not mind choosing this place next time I am visiting for business. Hopefully the renovated place would be ready by then to really leverage its full value.
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from London_Hammersmith, Manager at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Feb 12, 2020
Dear TusharDX, Thank you for choosing Holiday Inn Express Hammersmith and taking your time and sharing your recent experience with us. Our team hopes you had a nice time and that you visited many beautiful places in our location.. Hopefully by your next visit our construction works will all be finished and the warm breakfast will be available again. Kind Regards, Adrian | Guest Service Assistant
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Attended here for an overnight stay due to being in the white city area for business. To get to the hotel from Euston Square it takes around 25 minutes on the circle line. From the tube takes around 10 mins walk up the high street where there are coffee shops and Nando’s 5 mins away. The hotel itself is attached to a Wetherspoons.
The hotel is currently being refurbished which on check in you are given a letter explaining the modifications to the breakfast area etc. On check in as a good Will offering you are offered a free drink of your choice (alcoholic or none alcoholic) which can be taken to the room because there is no other place to drink it. Breakfast is provided in the rooms and ordered by placing a breakfast request of items on your door before midnight. To be honest this was a good idea but the quality of the food is the same for any holiday inn express - poor and cheap quality - consisting of cereal, danish, croissants, instant porridge and instant coffee, water and a carton of milk with either an apple or banana. If you want a hot breakfast maybe just go to the pub attached to this hotel but I would give the breakfast order a miss.
The rooms are the usual cheap and basic standard which was expected. I was on the third floor and from leaving the lift you could smell an odour which I think was from the carpets that either need cleaning or replacing - yuck. The hotel itself was quiet and the refurbishment according to the letter is only for February 2020.
The staff were all very welcoming but I would only stay in this hotel again if the refurbishment and odour was a vast improvement.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from London_Hammersmith, Manager at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Feb 12, 2020
Dear SueT995, Thank you for choosing Holiday Inn Express Hammersmith. We are glad that the reception staff met your expectations. We know the building works have been disruptive and are grateful to you for staying through it regardless. Hopefully by your next visit it will all be finished and the warm breakfast will be available again. Kind Regards, Adrian | Guest Service Assistant
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A Holiday Inn Express is never going to set the world on fire, but I had a huge room and the location on Hammersmith's King Street is perfect - there's good pubs and restaurants within easy walking distance, the Lyric theatre is close by, and the beautiful Thames River Path makes the perfect early morning jog.
Breakfast was basic but edible, and included in the rate, the Wifi worked and the staff were cheery. The bathroom was large and the room was cleaned every day.
In terms of value, this place delivers
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Date of stay: November 2021
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip:Room 100 is quiet and large
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Izaskun Olarreaga, Owner at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Nov 24, 2021
Dear George, Thank you for your positive comments! We're glad to hear you enjoyed your stay, especially our superb location! We hope to welcome you back very soon! All the best, Izaskun
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There is a buffet at this hotel that I would recommend to a family with children - but it's only for breakfast. There's plenty of choice for kids but the cooked breakfast has no tomatoes or mushrooms, it's just bacon, sausage, scrambled egg and beans. There is toast but the bread is bland and uninteresting which is pretty much what you can say about the hotel really. The bar is the most minimal, but there is a Weatherspoons next door and several other pubs in walking distance so I guess they understand that they can't compete. There are loads of great restaurants all around it, it's just along from the Kings Road Mall where there is a much better parking deal than in the carpark next door, Hammersmith tube is a short walk away with great links to anywhere in London. It is very quiet with only a dull rumble from the trains that didn't disturb even though we were on that side. The extractor didn't work in our room, much of the bathroom floor grouting had gone and the maid was apparently disturbed while doing our room and hadn't quite finished the job and had left her door card behind. In their obvious efforts to pander to C19 paranoia the management seem to have lost the plot a little on the basics of hotel keeping. Bed was very comfortable, shower generally good but had little cold/hot glitches. Good size TV as well.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip:You're not going to get a nice view in Hammersmith!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express London - Hammersmith, an IHG Hotel
Responded Oct 18, 2021
Hello DenmikeBristol_UK, Thank you for choosing to stay at our hotel and for sharing leaving us candid feedback. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well. While I am glad you would recommend our breakfast buffet, and you were pleased with our good location, comfortable bed, shower, and TV. I am sorry to learn your displeasure with the bread, the extractor that was not working, and the bathroom floor's condition. I also read your sentiments about the housekeeping protocols we have in place. I understand this is not the way how you've anticipated your visit. Due to the COVID-19 outbreak, we are following modified procedures and reduced services to promote the safety of our guests and employees. I've shared your comments with our management team, and I trust that they will make the necessary adjustments to improve the quality of our guests' experience without compromising the health and wellness of the majority. I hope to get another chance to host your next visit, as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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I have stayed in many different hotels over the years and can't understand all the negative reviews of this hotel. For the price I paid I was really happy with the hotel. The front of house staff were all so courteous and helpful and my room was clean and comfortable with everything I needed including a hairdryer and iron/ironing board.
Breakfast was fine with a few different hot options including sausages; scrambled eggs; bacon and baked beans. There is also a selection of cereals and gorgeous pastries.
The room is clean and comfortable. There is some noise outside that you can hear from trains but to be honest, it's a central London hotel so it would be hard to find a hotel in this area without this issue.
I was able to store my bags at the hotel on my last day after checking out - this service was very helpful to me.
A few points that could help to make my stay even better - my colleague and I got into the lift one evening after a long day. The lifts are quite small in this hotel. A couple with their young child decided to squeeze into the lift with us which really annoyed us both and we had to get out the lift and wait for the next one to arrive. As Covid is still rife, they need to have a sign near the lift to limit numbers.
Breakfast time gets really busy later on (around 9.30 am) and there were lots of people queuing. They need to manage this more carefully and introduce a one-way system as people were going backwards and forwards in the area.
Overall, I was very happy with the hotel's amenities and staff (who are a credit to the Holiday Inn), and wouldn't hesitate to recommend this hotel to others.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in a great location and within a 5 minute walk of the nearest tube station. The room was clean and a good size for a family room.
We were told when we checked in that breakfast was busy after 9am and were advised to come earlier. We went for breakfast as 8am, walked into the dining area and it looked as though a bomb had gone off, There was tables stacked with dirty plates and left over food. People were trying to clear their own tables to sit down and piling dirty plates and bowls on other tables, There were one or two staff running around frantically trying to clear things up.
We cleared our own table and went to the buffet. Not only was there no food there was no cups, plates or cutlery. Half the people were queuing for food and the other half were queuing for plates or cups. The supervisor was asking people what they needed and then going to get the dirty cups and plates from the tables, washing them himself and bringing them out.
After finally getting the cups and plates we joined the queue of people stood outside the kitchen doors waiting for food to come out. 10 croissants would come out of the kitchen every ten minutes or so which would trigger a frenzied activity as people grabbing pastries before they could even be put down.
There was some packaged sausage sandwiches which was anaemic looking sausage is a dry bread bun and I managed to get a member of staff to bring me a yogurt out of the back. There was also some fresh juice which tasted gone off.
We left hungry and disappointed thinking it might be a one off or they might be short staffed with staff self-isolating............... the next day was worse!!!
We spoke the manager about the breakfast asking if he was short staffed and he said no and that this is just what things were like over a weekend.
It's a real shame as everything else about the hotel was perfect and great value for money
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Date of stay: July 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On arriving at the hotel, I was greeted by friendly, helpful staff, and shown how to use everything. My room was clean and comfortable, and the air con and room temperature could be controlled with a quick phone call to reception. The tv was easy to operate. The bathroom had plenty of towels, and had soap and body wash dispensers which are a lot less wasteful than plastic bottles. The room had a decent chair and table. The bed was comfortable, and the blackout curtains worked well, and the hotel was quiet at night, ensuring the best chance of a good night's sleep. Breakfast was plentiful and brought to my room. I would definitely come back to this hotel again, especially as a disabled guest needing an adapted shower.
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Date of stay: July 2021
Value
Rooms
Service
Room Tip:Great for disabled guests, with an adapted shower, and charging point for powered wheelchair....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the London area.
PRICE RANGE
$116 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express london - hammersmith hotel london
LOCATION
United KingdomEnglandLondonHammersmith / Fulham
NUMBER OF ROOMS
195
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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