Hotel Metropole Geneve
quai du General-Guisan 34 Rue du Rhone, Geneva 1204 Switzerland
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4.5
#22 of 112 hotels in GenevaLocation
4.8
Cleanliness
4.6
Service
4.6
Value
4.0
Hotel Métropole is the only Palace Hotel on the Lake’s left bank. In the heart of Geneva, a short walk from the Jet d’Eau and the old town, its galleries, bars and restaurants, and along the legendary Rue du Rhône, the ultra-chic shopping area, this historic "5-star superior" hotel offers 111 rooms and 16 luxurious suites. All rooms and suites feature every technology and refinement of a world class property, including very comfortable beds with pillow menus, ergonomic workplaces, en-Suite bathrooms with luxury and environmentally friendly bathroom amenities. Complimentary high speed Internet and Handy smartphone are available to all guests. At restaurant Gusto, enjoy innovative Italian cuisine served in a contemporary ambiance and on an open-air terrace in the summer. Relax in the Mirror Bar with its trendy atmosphere and exquisite cocktails. In the summer, soak up sunshine and atmosphere at our uber cool rooftop lounge with unparalleled views over Lake Geneva.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Park View
River View
Languages Spoken
English, French
Location
quai du General-Guisan 34 Rue du Rhone, Geneva 1204 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
188 Restaurants
within 0.3 miles
1,133Review10Q+A100Room tips
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Detailed Reviews
This hotel is very elegant, and grand in style.
We were upgraded to a Lifestyle Room at the Hotel Metropole, and we were really happy with it. The room was modern, high tech, and recently remodeled. It featured a full-length mirror with a built-in flat screen TV, and a ipad beside the bed controlling all the lights in the room. Our room was at the front of the hotel, so our view was of the lovely lake. We had blinds that you could get to come down automatically at night to keep the room dark and also help with street noise. It was not too noisy at all.
The bathroom was really a part of the bedroom, but you could pull a drape across for privacy while bathing.
Service was excellent by bellmen, concierge, and receptionists.
We made use of the fitness center and thought it was very nice.
The location is very convenient to the main shopping district and to the Old Town, all within easy walking distance. We are glad that we chose this hotel!
We were upgraded to a Lifestyle Room at the Hotel Metropole, and we were really happy with it. The room was modern, high tech, and recently remodeled. It featured a full-length mirror with a built-in flat screen TV, and a ipad beside the bed controlling all the lights in the room. Our room was at the front of the hotel, so our view was of the lovely lake. We had blinds that you could get to come down automatically at night to keep the room dark and also help with street noise. It was not too noisy at all.
The bathroom was really a part of the bedroom, but you could pull a drape across for privacy while bathing.
Service was excellent by bellmen, concierge, and receptionists.
We made use of the fitness center and thought it was very nice.
The location is very convenient to the main shopping district and to the Old Town, all within easy walking distance. We are glad that we chose this hotel!
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: We recommend the Lifestyle Room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luxury lover of all things 5* wrote a review Jan 2020
London, United Kingdom238 contributions88 helpful votesI stayed here over the weekend as it’s prime location for shopping in Geneva. As it was my first stay I was upgraded which I was pleased about. We had a lovely lake view room with brightly coloured decorated wall. I loved that they had a full length mirror and the bathroom also was fresh and modern. The hotel staff were very helpful, especially at check in- asking if we needed any dinner reservations. Only complaint would be that parking was 25 CHF a day and could be complimentary considering I was a hotel guest. Excellent hotel to stay in Geneva.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hélène Lang-Lauper, Directeur général at Hotel Metropole Geneve
Responded Oct 7, 2020
Dear guest, Thank you for your kind words. We are happy to read that you've liked the decoration of your lovely room. We look forward to welcoming you again. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had long planned a weekend away to celebrate my husband's birthday. We squeaked away to Geneva to stay at the Metropole just as the Coronavirus restrictions were beginning to be laid down. The hotel staff were kind, helpful and informative at a worrying time . They kindly rustled up a birthday cake as a surprise and despite the fact that it's hard to run facilities - everything was spotless and service was flawless. I can't recommend this hotel enough
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My stay in this hotel turned out to be one of the most disappointing I have been unfortunate enough to experience.
On previous trips to Geneva, I had seen this hotel from the outside and been impressed by its majestic presence. The images on the web site seem to confirm this view. The entrance to the hotel, the staircases, the corridor leading to the rooms are all decorated in an elegant style, promising comfort and luxury. However, this impression is sadly shattered on entering the bedroom.
Whereas the style of the hotel’s public areas is almost stately, our bedroom seems to have been inspired by Ikea’s Formica era: flat, rectangular furniture. Because the room is so small and the layout of the furniture so badly planned that the designer has found no room to fit in a chest-of-drawers, so that is almost impossible for a couple to unpack all of their items. In addition, how can the hotel justify describing rooms as suitable for two guests and then only providing a single easy chair?
This disappointment is reinforced by the bathroom. Once again, no drawers are provided for storing items but, and which is much more serious, the bathroom is so compact that there is no room for a standalone shower. If you want to use the shower, you will have to clamber over the side of the bath and snuggle up to the taps in order to control the equipment.
This issue with the shower in the bath highlights another major problem with this hotel: the complete lack of provision for people with any form of disability. Every one of the majestic entrances to the hotel is on a lower level than the hotel’s interior. The only way of getting into the hotel that does not require climbing a number of steps is to go into the hotel’s restaurant and find a member of staff who can accompany you up in the service lift. I did not ask what provisions are available if the restaurant is very busy or when it is closed.
In short, both the external aspect and the five stars attributed to this hotel set expectations that are not satisfied in reality.
On the plus side, however, the staff are charming and very helpful but that does not make up for seriously substandard rooms.
On previous trips to Geneva, I had seen this hotel from the outside and been impressed by its majestic presence. The images on the web site seem to confirm this view. The entrance to the hotel, the staircases, the corridor leading to the rooms are all decorated in an elegant style, promising comfort and luxury. However, this impression is sadly shattered on entering the bedroom.
Whereas the style of the hotel’s public areas is almost stately, our bedroom seems to have been inspired by Ikea’s Formica era: flat, rectangular furniture. Because the room is so small and the layout of the furniture so badly planned that the designer has found no room to fit in a chest-of-drawers, so that is almost impossible for a couple to unpack all of their items. In addition, how can the hotel justify describing rooms as suitable for two guests and then only providing a single easy chair?
This disappointment is reinforced by the bathroom. Once again, no drawers are provided for storing items but, and which is much more serious, the bathroom is so compact that there is no room for a standalone shower. If you want to use the shower, you will have to clamber over the side of the bath and snuggle up to the taps in order to control the equipment.
This issue with the shower in the bath highlights another major problem with this hotel: the complete lack of provision for people with any form of disability. Every one of the majestic entrances to the hotel is on a lower level than the hotel’s interior. The only way of getting into the hotel that does not require climbing a number of steps is to go into the hotel’s restaurant and find a member of staff who can accompany you up in the service lift. I did not ask what provisions are available if the restaurant is very busy or when it is closed.
In short, both the external aspect and the five stars attributed to this hotel set expectations that are not satisfied in reality.
On the plus side, however, the staff are charming and very helpful but that does not make up for seriously substandard rooms.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hélène Lang-Lauper, Directeur général at Hotel Metropole Geneve
Responded Oct 25, 2022
Dear Madame, Dear Sir, We would like to thank you for taking the time to express your opinion about your recent stay at the Hotel Metropole Geneva. The experience you describe is definitely not the service we aim to provide to our valued guests, and it is a real disappointment to learn that we did not meet your expectations on this occasion. We are in continuous search of progress regarding our access and layouts and will consequently start a complete renovation of the property from January 2023. We are nevertheless glad to learn that you enjoyed the profesionalism of our team members. Please do not hesitate to contact us back should you wish to share more details about your experience. With renewed apologies, Hélène Lang-Lauper Directrice Générale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow this place is next level bad. The rooms are tiny. The food is terrible. The cleanliness is shocking. The aircon is never at the right temperature and the internet well forget that if you are relying on wifi. And yes you pay top dollar for everything- from the room rates, to transfers and even the laundry service costs more than the items. It was so bad I switched hotels mid stay in Geneva.
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Don’t use their laundry or transfer services and definitely don’t waste your money on the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 3 nights in February for our Wedding Anniversary. Not only was our room ready early (we did request early check-in but didn't expect to have our room ready at 10.30am!) and were automatically given an upgrade to a Lifestyle Room overlooking the Lake. Very modern with every convenience you could wish for and immaculately clean. iPad to control the lighting/blinds etc/decent sized good quality toilettries - everything you could want. The staff were extremely welcoming and professional and we could not fault them. The Concierge were very informative and helped us on a few occasions. Did not have breakfast in the hotel as we wanted to sample some of the little local places (or which there are many). A perfect location for our first visit, which enabled us to easily walk into the old town, take the ferry across the lake etc. If we ever come back to Geneva, we would definitely stay here. THANK YOU.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Book a lake view if you can!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for the first leg of a family vacation. Location and hotel service were great. Breakfast was traditional European spread with all the meats, cheeses, veggies, eggs etc. Very good. The only adjustment that my children, who were sharing a room, had to make was pulling the curtain closed to separate the bathing area from the sleeping area. I would recommend this hotel.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Exquisite bed and very appreciated pillow menu. Not all the rooms have bath tubs, you shoud specify if you prefer it to the shower. In times of Covid, breakfast is served in the room. Polite and friendly staff, perfect location. There's no parking in the hotel, but near from it and the valet can take care of it.
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Date of stay: June 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed here on 4 occasions now and I must say that almost everything about this hotel is top notch, the location, service, food, bar, rooms, beds, bathrooms.
The hotel is as beautiful and charming in winter as it is in summer and the rooftop bar is highly recommended in the summertime as it gives you a stunning view of the lake and of half or Geneva.
The Metropole is worth every penny and I will definitely stay here again on my next visit to Geneva.
The only thing I would actually want to change is for the bar to stay open another hour in the evenings in order to enjoy the fantastic drinks served!
The hotel is as beautiful and charming in winter as it is in summer and the rooftop bar is highly recommended in the summertime as it gives you a stunning view of the lake and of half or Geneva.
The Metropole is worth every penny and I will definitely stay here again on my next visit to Geneva.
The only thing I would actually want to change is for the bar to stay open another hour in the evenings in order to enjoy the fantastic drinks served!
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Date of stay: June 2019
Location
Service
Sleep Quality
Room Tip: A room facing the Lake is recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hélène Lang-Lauper, Directeur général at Hotel Metropole Geneve
Responded Oct 7, 2020
Dear guest, Thank you so much for your lovely message ! It seems that you feel at home at the Metropole and this is all we can dream of from our guests. We look forward to seeing you again soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m extremely disappointed with this 5 star hotel. We decided to stay here due to its location however the hotel did not live up to it.
We booked a suite with 2 rooms, we were really disgusted cuz of the strange smell that was there. It was only the next day when opening the curtain did we stumble upon upon a used smelly sock right next to the curtains. This is unhygienic and unacceptable especially due to the fact we are living at a time of an existing pandemic.
This explained the strange odour and the fact why we were all sneezing constantly.
Also the lights and the TV in the suite and one of the rooms are not functioning at all.
Additionally during the breakfast there was a serious cross contamination issue with the buffet all the cutlery used was double dipped in all different types of food, again I repeat we are living in an era of a pandemic thus this unacceptable.
We booked a suite with 2 rooms, we were really disgusted cuz of the strange smell that was there. It was only the next day when opening the curtain did we stumble upon upon a used smelly sock right next to the curtains. This is unhygienic and unacceptable especially due to the fact we are living at a time of an existing pandemic.
This explained the strange odour and the fact why we were all sneezing constantly.
Also the lights and the TV in the suite and one of the rooms are not functioning at all.
Additionally during the breakfast there was a serious cross contamination issue with the buffet all the cutlery used was double dipped in all different types of food, again I repeat we are living in an era of a pandemic thus this unacceptable.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: I advise tourists to book at other 5 star hotels who offer better rooms for better prices.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hélène Lang-Lauper, Directeur général at Hotel Metropole Geneve
Responded May 31, 2022
Dear Mrs Almarri, We thank you for your comment, which of course caught my attention. The condition of the room and the breakfast were certainly not up to our standards, and I apologize for the disappointment this has caused. The Food and Beverage Manager, the Housekeeping Director and I are very grateful to you for taking the trouble to bring this to our attention. Please be assured that the necessary steps have already been taken to ensure that this does not happen again. We are constantly striving to meet the needs of our customers while respecting the health regulations in Switzerland. In the hope that you will give us the chance to welcome you again in better conditions, I send you, dear Madam, my most sincere greetings Yours sincerely, Hélène Lang-Lauper General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear MoaningMadge,
You can absolutely leave your luggage at our concierges and they will take care of it until you flight back.
We look forward to welcoming you soon.
Best regards
Dear OnAir743028,
Currently, all products in the mini bar are free.
We look forward to welcoming you soon.
Best regards
Dear OnAir743028,
We don't have any suite that have two bedrooms and two bathrooms.
However, we have connecting suites and rooms, and 16 years old can have their own room. Feel free to contact us directly at reservations@metropole.ch
Best regards
Dear Alyaa D, we do have connecting rooms and we prepare the rooms in function of the children also, should you wish this. Do contact us to discuss the best options for you. Kind regards and see you soon at Hotel Metropole, Geneva.
Dear natashaevans2016, thank you for your interest in Hotel Metropole, Geneva. We do have interconnecting rooms and we would be delighted to welcome you, your husband and 15 year old daughter. Do contact us on reservations@metropole.ch and we look forward to finding the best solution for you.
With kind regards,
Bruno G. Tailly, Director of Sales and Marketing.
"I advise tourists to book at other 5 star hotels who offer better rooms for better prices."Read full review
"Don’t use their laundry or transfer services and definitely don’t waste your money on the breakfast. Bring your own internet"Read full review
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PRICE RANGE
$542 - $674 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel metropole geneva hotel geneva, swissotel metropole hotel geneva, geneva swissotel metropole hotel
FORMERLY KNOWN AS
Swissôtel Metropole Geneva
LOCATION
SwitzerlandCanton of GenevaGenevaRues-Basses Longemalle
NUMBER OF ROOMS
127
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Metropole Geneve
Which popular attractions are close to Hotel Metropole Geneve?
Nearby attractions include Chapel of the Maccabees (0.2 miles), Archeological Site at St. Pierre's Cathedral (0.3 miles), and Maison Tavel (0.3 miles).
What are some of the property amenities at Hotel Metropole Geneve?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Metropole Geneve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Metropole Geneve?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Metropole Geneve?
Conveniently located restaurants include Pizzeria Ristorante Molino, Molard Genève, Le Thermometre, and Le Radar de Poche.
Are there opportunities to exercise at Hotel Metropole Geneve?
Yes, guests have access to a fitness center during their stay.
Does Hotel Metropole Geneve have airport transportation?
Yes, Hotel Metropole Geneve offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Metropole Geneve located near the city center?
Yes, it is 0.3 miles away from the center of Geneva.
Are any cleaning services offered at Hotel Metropole Geneve?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Metropole Geneve?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.