Alorica Reviews
51% would recommend to a friend
(9736 total reviews)
Greg Haller
75% approve of CEO
Alorica has an employee rating of 3.2 out of 5 stars, based on 9,736 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.6 stars).
What people are saying about Alorica
Got a burning question about Alorica? Just ask!
On Glassdoor, you can share insights and advice anonymously with Alorica employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Work from home Decent training" (in 432 reviews)
- "Their great people and their customer service is excellent." (in 400 reviews)
- "Great coworkers to meet and have Gatherings at work" (in 138 reviews)
- "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." (in 125 reviews)
- "Good work environment and has work ethics." (in 85 reviews)
- "Poor management and schedules too" (in 680 reviews)
- "The pay is low and they expect you to know everything as soon as you get out of training." (in 596 reviews)
- "Only my problem is low salary since its my first time and im a graveyard shift" (in 377 reviews)
- "Poor training and non stop calls" (in 309 reviews)
- "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." (in 244 reviews)
Ratings by Demographics
This rating reflects the overall rating of Alorica and is not affected by filters.
Filter Reviews by Topic
Found 9,736 of over 11K reviews
Updated Apr 8, 2024
- 5.0Reporting AnalystCurrent Employee, more than 10 yearsPanamá
Pros
Growing opportunities, benefits, culture, reacheable leaders.
Cons
Need improvement on continuos learning path carrer
Alorica Response6moHello – Thank you for sharing your experience as a team member at Alorica. We value your feedback and appreciate the time you have taken to share your experience with us (and our followers)!
- 5.0Prospective EmployeeCurrent Employee, less than 1 yearBluefield, VA
Pros
Hiring process seems quick and friendly.
Cons
Haven't witnessed any at this time in the process.
Alorica Response3moHello - Glad to learn that you enjoy working at Alorica. Thank you for taking time out to review us.
- 2.0Patient Care AdvocateFormer Employee, less than 1 yearHouston, TX
Pros
You can work from home. Alleged opportunities to work your way up every 6 months.
Cons
If phone, books, paper or excess back ground noise is in or around your workspace and is found out you could be fired. Too much information in training but not enough practice with it to solidify it as useable knowledge. They let you go on the phone with people when you have no experience with the software you need to navigate to assist the callers by yourself (with the capability of iming people for help but the help doesn't come right away or can be ignored while you and the caller are left out to dry.)They act like they care about what you think and your feedback but often when you give it to them the higher ups just say, "Well that's just how it is." or, basically scold you for asking because of "company policies". You are not allowed to use bathrooms unless your are on break...not necessarily a con but I wish I knew that going in.
2Alorica Response5wHello - Thank you for leaving such an insightful review. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.
- 1.0Inbound Call Customer Service RepresentativeFormer Employee, less than 1 yearSan Antonio, TX
Pros
-Some people working there are very friendly -Depending on the coaches, learning the basics CAN be a breeze -Accessible parking -If you go by a different name, you can use it if you reach out to someone higher up about it -Pretty easy to move up / move departments
Cons
-Office building is disgusting -Shared equipment is also disgusting -Obvious when managers pick favorites & they make it very clear -Insurance offered is not worth even being on -Clients training program far behind the excessive changes that are made at the drop of a hat -Throws new people into the busiest time of the month immediately after training -Good handful of people that work there have a very nasty attitude, including upper management -Night shift people also tend to be neglected as well quite often -Rampant unprofessional-ism from far too many people on the production floor -Absolute disregard for the workers safety even if reported
1 - 2.0Human ResourcesCurrent Employee, more than 3 yearsLos Angeles, CA
Pros
High Expectations: The organization's emphasis on high expectations can drive employees to strive for excellence and maintain a culture of accountability.
Cons
Limited Skilled Talent Availability: The scarcity of skilled talent can impede the organization's ability to innovate and execute effectively, potentially hindering growth and competitiveness. Below Market Compensation: Offering compensation below market rates may result in difficulties attracting and retaining top talent, leading to decreased morale and productivity among employees.
- 3.0Collections SpecialistFormer Employee, less than 1 yearSan Antonio, TX
Pros
Training is broken down very well by Mindy she was an AMAZING TRAINER! Nesting trainer Alessia was Great!
Cons
The equipment was horrible slower than any other computer I've ever used and dampening on my ability to preform well constant all day issues that were so unnecessary considering who the client was!! Underpaid for the amount of workload and position assigned. The building space is old smelly feels dirty pretty much everywhere you go, the microwaves are gross and need to be replaced and maintained.
- 2.0Customer Service RepresentativeFormer Employee
Pros
Work from home, good pay
Cons
No help from supervisor, seems to only care about value (money you make for the company) and not about the customers, everything is your fault even if your supervisor told you to do it, too many to list
Alorica Response5wHello - Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences.
- 2.0Senior Operations ManagerCurrent Employee, more than 5 yearsSaraland, AL
Pros
Decent Salary ($90,000.00/yr. plus bonus) Flexible hours
Cons
- Site Directors and above lack true ability to lead - Human Resources and Talent Acquisition are unprofessional - There is rampant favoritism, employee mistreatment, targeting of employees, and quid-pro-quo exchanges across HR & TA in the hiring and accountability across the site - Client Services Directors lack integrity towards the client - productivity numbers, client billing, and KPI are manipulated. regularly. - Some Client programs are completely mismanaged; low-performing agents are moved from one client program to another. I.E. an employee is engaged in a customer mistreatment incident with a Health Insurance client program, instead of terminating the employee, they are re-assigned to a wireless carrier client and continues to mistreat customers. - Bonus criteria are changed in the middle of a bonus cycle, ensuring that bonus payout is kept to a minimum - Employee Assistance programs (MLBA) are mismanaged and favoritism takes a part in which employees receive the benefit
- 2.0Quality Assurance AnalystFormer Employee, more than 3 yearsMontgomery, AL
Pros
The companies you get to work with and the customers you get to help. The pay is ok.
Cons
The management with the Opco I was with was a joke. I was the top CSR for 2 years and got “promoted” to Quality, what a joke. They put me in training for 9 days, half a day I was with the this person observing and the other half with someone else observing. I had never been in Quality and to when I say they confused the hell out of me I'd putting it nicely. They put me in production having to get the same quota as the analyst that had been there 4 or 5 years. There was no team work. Everyone worrying about what everybody else wasn’t doing so what day wasn’t doing wouldn’t be noticed there was no one to hail no one to call him. It was ridiculous to say a job that I severely loved as a CSR. I no longer have.
1Alorica Response2moHello - Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences
- 2.0Sales AssociateCurrent Employee, less than 1 yearSan Antonio, TX
Pros
The trainer for the Marletta campaign is very nice, laid-back and down-to-earth. Easy to talk to. The office is in a quiet, scenic area. Comfy, spacious lounge on the second floor.
Cons
Managers on the floor micromanage everything. You're told training is 2-3 weeks but it's really one. One week of classroom, then you're out on the floor expected to perform like a seasoned employee Managers are immediately very concerned about your sales metrics right out of the gate despite you still being new
Alorica Reviews FAQs
- Alorica has an overall rating of 3.2 out of 5, based on over 10,671 reviews left anonymously by employees. 51% of employees would recommend working at Alorica to a friend and 43% have a positive outlook for the business. This rating has been stable over the past 12 months.
- 51% of Alorica employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alorica 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.
- According to reviews on Glassdoor, employees commonly mention the pros of working at Alorica to be benefits, career development, coworkers and the cons to be culture, management.
