CareCredit Training Guide

What Is CareCredit?

CareCredit is a health, wellness and personal care credit card that patients and clients can use to finance the care they want and need without delaying appointments or treatment.* Plus, CareCredit can be used again and again for family and pets at over 240,000+ Provider and select retail locations.

Did you know?

Consumers want to know more about payment options. In fact, 50% of Cardholders say they would have postponed or decreased their procedure’s scope if CareCredit were not available.¹

The Benefits of Healthcare Financing

The CareCredit credit card gives Cardholders*:

• A convenient way to pay for deductibles, unexpected expenses, copays and coinsurance, as well as other costs not covered by insurance
• Promotional financing options with convenient monthly payments
• A payment option to move forward with recommended care today
• A way to fit payments into their monthly budget

CareCredit Financing Options*

Visit your specific rates at carecredit.com/rates

Tip: Use the Payment Calculator on the Provider Website to show your patients or clients their estimated monthly payment.

Presenting The CareCredit Credit Card

Now more than ever, patients or clients may need financing to help pay for the care they want or need.

There are four great opportunities to bring up financing:

• Before they come in, over the phone
• In your marketing materials such as emails, text reminders or statements
• On your Website using the digital assets available in Provider Center
• When they visit your location or parking lot via window clings or brochures

Tip: Visit Provider Center to access and download resources that can help you present financing

Addressing Patient Hesitations

Here are some common hesitations your patients and clients may have about financing and how you can respond:

• I don’t want another credit card.
  I understand, but CareCredit is different in that it’s a credit card designed for health and wellness purchases and offers special financing options on purchases of $200 or more. Plus, you can use it to pay for health and beauty expenses for your whole family, even your pets. Would you like more information?
• My credit isn’t great.
  I understand. You can see if you prequalify by using our custom link or by going to carecredit.com. This is a soft inquiry and will have no impact on your credit score.
• I don’t have time to apply.
  You can see if you prequalify then apply in just a few minutes on your own device using our custom link. The process is secure and simple, and you usually get an answer back in seconds.

How to Apply

CareCredit makes it easy for patients or clients to apply for the CareCredit credit card on their own. The credit decision is instant, so they can pay for care that same day if they are approved. Here are a few contactless application options you can share:

• Custom Link/QR Code
  They can see if they prequalify, then easily complete the application using your Custom Link. This is a URL or QR code, tied to your Merchant Identification Number, which you can share on your website, emails, texts, or billing statements. Get yours at carecredit.com/customlink
• Online
  They can see if they prequalify, then apply on their own by visiting carecredit.com anytime, from anywhere.
• By Phone
  They can apply over the phone Monday through Friday, from 9 a.m. to 9 p.m. at (800) 677-0718.^***

Don’t forget! Remind them that once approved, they can use their card right away and again in the future. (Subject to credit approval.)

How to Handle Declines

Even though Providers see applications approved, declines are unavoidable. If the application is declined, use these tips to help maintain a positive relationship:

• Treat the situation with discretion.
• Remember to keep the focus on the application, not on the person. Say, “Unfortunately, the bank was not able to approve the application. You will receive a letter from Synchrony Bank within 7–10 business days concerning your application.”
• Ask them to confirm that they did not add a security freeze to their credit report.
• Explore other ways to make the purchase, such as paying with cash or applying with a joint applicant.

Exercise: To help these conversations go more smoothly, try role-playing scenarios with someone on your team.

Questions?

Whether you have questions about how to perform certain CareCredit activities or are new to CareCredit and need additional information, we're here to help.

Call: (800) 859-9975 (Option 1, then 6)

Visit:
General Information: carecredit.com/providercenter
Provider Website: carecreditprovidercenter.com

FAQs

CareCredit Cheat Sheet

Your at-a-glance guide for everything CareCredit.

What Is CareCredit?
CareCredit is a health, wellness and personal care credit card that helps patients and clients get the care they want and need without delaying appointments or treatment due to cost.

The Benefits of Healthcare Financing
CareCredit gives patients or clients a convenient way to pay over time for deductibles, copays and coinsurance, as well as other costs not covered by insurance.*

How CareCredit Works
Once patients apply and are approved, they can use their CareCredit credit card immediately and take advantage of promotional financing on purchases of $200 or more.*

Presenting CareCredit
Now more than ever, patients or clients may be looking for financing to help pay for the care they want or need. So, don't forget to mention it to everyone.

Addressing Hesitations
If your patient or client has concerns about applying for another credit card, that they might be declined or the time it takes to apply, use the answers in the "Addressing Hesitations" section of this Guide to help facilitate your conversations

Submitting Applications
Patients or clients can apply using several options covered in this guide under the "how to apply" section.

Handling Declines
If a patient or client is declined, ensure you treat the situation with discretion and discuss other ways they can make the purchase, such as applying with a joint applicant.

Questions? Call us at (800) 859-9975 (Option 1, then 6).