Contact Us
Call the WTC Health Program Call Center
1-888-982-4748
Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time
For questions about:
- Enrollment
- Appeals
- Program benefits
- Program policies
- Updating contact information
- Planning to move
We are here to help. Questions about your care, including scheduling appointments should be directed to your Clinical Center of Excellence (CCE) or the Nationwide Provider Network (NPN). If you need assistance handling issues with your CCE or the NPN, give us a call and ask to speak to a WTC Health Program Member Services Representative.
Email Us for Help, Support or to Provide Feedback
Email the WTC Health Program at
WTC@cdc.gov for:
- General questions for the Program
- Help handling issues with the Nationwide Provider Network
This email account is monitored Monday through Friday. A WTC Health Program Member Services Representative will respond to you within 3-5 business days.
Note: To protect your privacy, please do not email sensitive information, including personal health information.
NEW! Submit feedback to the WTC Health Program with the:
WTC Health Program Feedback Form
Fill out this online form to formally submit feedback, complaints, suggestions for improvement, or kudos to the Program. Once submitted, you will receive a confirmation email with a tracking number. You should expect a response from the Program in 3-5 business days.
Email media requests to:
NIOSHmedia@cdc.gov.
Key Program information for media is also available on the WTC Health Program Newsroom page.
Call your Clinical Center of Excellence or the Nationwide Provider Network directly
Find your CCE/NPN's contact info
For questions about:
- Scheduling appointments
- Care and treatment
- Medications
- Provider authorizations
- Case management
- Clinic transfers
- Certifications
- Denials
Call Express Scripts, the WTC Health Program Pharmacy Benefit Manager
1-800-935-7179
For questions about:
- Pharmacy benefits
- Issues filling a prescription
- Home delivery services
- Direct claim form
Write a letter to the Administrator
- For petitions to add a WTC-related condition to the List of Covered Conditions. Learn More...
- For concerns or complaints about the Program. You can instead use our online feedback form.
Mailing Address:
CDC/NIOSH
ATTN: World Trade Center Health Program
400 7th Street SW, Suite 5W
Washington, DC 20024
For Member or Provider Billing Questions
WTC Health Program members should not receive bills or be asked to pay any copays for treatment of their certified WTC-related health condition(s).
If you mistakenly receive a bill as a WTC Health Program member:
NPN members:
- For services on or after August 1, 2022, please contact Managed Care Advisors (MCA)-Sedgwick at 1-800-416-2898, option 1.
- For services before August 1, 2022, please contact Logistics Health Inc. (LHI) at 1-877-498-2911, option 1.
CCE members:
- For all billing issues, please contact the WTC Health Program Call Center at 1-888-982-4748.
If you are a WTC Health Program provider with billing questions:
NPN providers:
- For services on or after August 1, 2022, please contact MCA-Sedgwick at 1-800-416-2898, option 2.
- For services before August 1, 2022, please contact LHI at 1-877-498-2911, option 2.
CCE providers:
- For all dates of service, please contact the WTC Health Program Call Center at 1-888-982-4748.
Learn more about what to do if you mistakenly receive a bill for WTC-related care.