Two Men and a Truck Reviews

They did not wrap some of our furniture and our fairly new sofa bed couch (one year) was soiled from them dragging and leaving it on the driveway uncovered. They struggled to manual lift the heavy piano to load on the truck and damaged the bottom of it. Then, after they loaded the truck the guy with the bad attitude realized he locked the keys in the back of the truck. They had to wait over an hour for someone to bring new set of keys from their office. Usually it takes 2 hours travel time from the Winter Haven address to the Ocala address, but it took them longer because they said the GPS took them to back roads and they got lost. When they finally arrived they were hurrying to unload the truck. They couldn't get the sofa bed into the room and so they left it laying in the living room trying to figure out what to do.

They finally figured out how to take off the legs and in doing so the bad attitude guy (Chris) damaged one of the 4 legs which required simple screwing it out because he was trying to use a screwdriver to remove it. To make matters worse he broke one of the glass shelves for our display rack and blamed my husband for it (he also blamed my husband for the sofa leg damage). Stating that he's not responsible for the glass breaking. He specifically told us before the move that we should purchase insurance for $100 because he was afraid glass might break. Yet when the glass broke he threw up his hands in the air and said he was not responsible although he was the one moving the rack and didn't wait to get help from the other guy. He walked off the job saying he was going to call his boss but never returned to clean up the mess.

The other guy had to do the cleaning up. Plus bad attitude guy spend time on personal call on his phone when he was supposed to be putting up the bed. They presented a bill for almost 4 hours over the allotted maximum time frame for the move and only removed 2 hours after we complained about the time they wasted and not sending the proper equipment that could have made the move more efficient and less time consuming by sending a truck with a lift gate. They still charged more than $200 over the maximum they quoted for the move. When we spoke to Christina in the office about this she came on the phone with a bullying, strong armed attitude telling us she's not going to adjust the bill and we should decide if we want them to take care of the damages or nothing at all.

I must emphasize that ALL the issues we had with the move was caused by the bad attitude guy (Chris). He locked the keys in the truck, he broke the glass, he damaged the couch leg and caused the piano damage because he placed the heaviest part of the workload on the other guy (Christian). All other personnel we interacted with were professional and helpful except Chris and Christina. These are the few bad apples that can damage a company's reputation. Needless to say, we will NEVER use Two Men and a Truck again. We have used other moving services in the past and this is the worst experience we have had.

Beginning: All seem professional, their representative (a lady) came to my home in Arkansas to assess all the furniture and amount of items. She saw all my big/heavy hardwood furniture, wall mirrors/paintings, a wall of books, special care items such as a 150lbs statue, an antique wooden trunk, etc. She assured me, "No problem." She spent an extensive amount of time on explaining how they do not move thru a third party truck company in between en route. Hence, the guys I see in AR shall be the same ones in FL. That part was true. "No worries, we even handle the move for the governor, you are in good hands."

To this day, the only "emotional" remark I would make is, "I guess since I am not the governor, I got a very different service/experience." Since it was not my first long distance move, after researching, I was well aware I can only choose the most suitable to my best knowledge. In addition, I saw them move others at the apartment complex I lived at. I decided to enlist their service. Their quote was not the cheapest I got, they asked for about 8700.

She offered me a discount on getting packing materials, after looking at her list, I declined. I realized, it was not a lot cheaper, also, the same "medium box" is smaller than a standard medium I get from Walmart/Home Depot/Amazon. I also declined her offer on packing service. I know how to pack correctly and make the moving process easier with labeling and such. For example, taking into consideration of the movers, I never packed any of my books into one huge box, they were either in a small size box or I split the remaining 40% of the box space with towels and blankets, etc.

The Day of the Move: There was no trouble with the actual moving date, on the contrary, I was behind schedule with packing, miscellaneous items in my kitchen were not in boxes. I reached out to her and asked if the arrival time can be pushed back for about 2 hours. She said it cannot be done, fair enough. She told me, "They can start moving all the things in the other areas while you finish the items in the kitchen." Again, fair enough, so I agreed.

Upon arrival. A Pensake truck and two guys. It is indeed "Two Men and A Truck". Although I was starting to worry, I had no choice and couldn't question them at that point. My concern was, "How will the two of you, move my furniture and my boxes from here to downstairs without breaking your back?" My suggestion for anyone, make sure you ask for more than 2 movers if you believe you have a lot of heavy items and valuables the way I did. I did not ask only because I assumed she was at my place and it was a professional common sense for a moving company to know it would not be a 2-men job.

Since the two men already knew I need time to finish with the kitchen. They informed me, "Our company rule is, we start with a section at a time, you can pack while we do so, but once we finish with for example, the bedroom, you cannot add another item in the bedroom, we will move it. Today, we will make your kitchen and dining room area the last two sections. If you still have things you cannot finish packing by the time we move these two sections, these items will not be moved." I agreed, again, I was the one behind schedule, I found it very fair.

Quickly, I continued with my packing and stayed out of their way. Then, I noticed, to my horror, they did not lift anything at all, such as obvious hardwood pieces, boxes carefully labeled with "this side up" or "fragile". It did not matter, they were stacked however they could fit on a handheld trolley. All my items are loaded onto a trolley, boxes or furniture, did not matter. Then I watched them in disbelief, for my things "bounced their way each step of the way down to the ground level" by one guy. That was how my dryer, washer, 7 feet long sideboard, boxes of wine glasses, etc. made their way to the truck downstairs.... I have moved many times, I never saw a moving company being this disrespectful to someone's belongings.

Anyone can tell, those two men were exhausted for it was a minimally 3 men job. They had to take many breaks. One of them even threw up. It was 80+ degrees in AR. Five hours later, they were still loading the truck and that was when they told me, my 6 feet wall mirrors will not make it to the truck.... Well, the lady who came to assess did a list on the manifest, my understanding, all items on the list have to make it. That was why I used a moving company and did not rent a Pensake truck myself, right? I couldn't move these items on my own.

When I contacted the lady, she said, "Well, you got in their way to start with, you were the one who did not finish with your packing, we are not responsible for what would not fit onto the truck for you went beyond the space. By the way, they are behind schedule at this point already because of you." I was in the middle of a cross-state move, I was left in limbo. I was not even interested in whose blame it should be. I only wanted solutions to get my move complete at that point. None was offered, blame was offered.

The Aftermath of the Actual Move Day: This was not the end. I scrambled to find a small rental truck or big SUV myself while they load the remaining boxes onto the truck. After they left, when I walked into my bedroom (the section that was loaded before the kitchen and dining room), a heavy 2 feet tall armory (40lb) and about 5 packing bags of clothing (2 feet long 1 foot tall) were left in the room. In addition, I found that the 150lb statue, wrapped in packing blanket by them, was tugged away under the countertop of the kitchen island.... I did not put it there, it was in my living room, the first section that was being loaded.

That was when I had no choice but to call the same lady again. Now, the huge wall mirrors and a 150lb statue that weighs more than me by 30% is beyond my ability to handle.... Since she offered again nothing but blame, I spoke with her manager. In tears, I asked for a solution for I couldn't get a rental car on a Sat and I must arrive in FL by the time this truck arrives. I asked him "Your rep did not have the right to be this rude and blame the customers, I was cordial all along, further, she came, assessed my belongings, I told her I have a lot of items, why didn't you guys get me a bigger truck, I was willing to pay more if needed." He said, "We only operate with boxtruck. We do not have any bigger size, your only option was to hire two trucks." Hmn.... no, she never told me this.

After I explained to him I cannot move the statue myself, and unlike the mirrors, I cannot discard it for it has sentimental value to me, he said, "Okay, I will send a few guys over tomorrow to get the remaining items and then put them in our storage and when we get a work order to Florida, and if I could, I will piggyback your items to you." There was no mentioning "not with additional charge", there was no mentioning "when". My guts told me, this did not smell right. So I declined his "offer".

Arrival Day: If the lady was accurate the accusation of why it took their two guys more than 5 hours to load the truck because of my "getting in the way", the unloading will be a good proof of truth. One flight of stairs instead of two, plus, I was helping them myself by bringing items I can lift into the space. It still took them many breaks, it still took them 5+ hours.

Result: I honestly did not want to pay them the remaining balance in full for the nightmare they gave me. But I am a firm believer of doing my part. Karma. So I did. I even tipped the movers. They gave me a sad story of if I refused to pay, they would have to sit there and such and such and they only got paid for a measly 100+ a day, etc. etc. I was so exhausted, I drove nonstop for 16 hours to catch up to them in Florida. Leaving my leftover items behind in AR. I only wanted anything associating with this company to be out of my sight and space.

Final Condition of My Belongings: From the bouncing down and up the stairs, all my valuable wooden furniture either was 1. chipped, 2. cabinet doors that wouldn't close, 3. wooden trunk lid totally broken off. And 5% of fragile items were broken (to be honest, had I not packed these with experience, I would not be surprise over 50% would have been broken).

In hindsight, I 1. Did not demand more than Two Men, 2. Fell for the "we moved for the governor" talk, false sense of assurance, 3. Did not ask about size of truck option ahead of time. Two Men And a Truck was not even the cheapest quote I had, I chose them simply because I saw them moved others at where I lived and I heard of them. From my understanding later on, they were decent enough back then, but by the time I employed their service, their management was different... Now that I also read the complaints they have in recent months at the Better Business Bureau, I wish I saw those back then.

5. I will never recommend this company to anyone.

As they were loading the truck, I left to go to my new house and my husband stayed behind with the movers. Fast forward, they showed up to my new residence, unloaded everything. When they were leaving I gave them each a very nice tip including the trainee. After they left my husband informed me that they had asked him if they could go in the fridge (at the old house) to get something to drink. He said “sure”. Not realizing until they left to go to the new house that they took all his beer (it was about a six pack worth). So once they left the new house my husband plugged in our new (only 2 months old) 75” TV that the movers moved, and when he turned it on there was a huge crack in the upper right corner of the TV and the screen had no picture. I was livid. I called one of the movers from the number that called me earlier to let them know. I sent them pictures and he said he would let his manager know.

The next day I got a phone call from Two Men and a Truck. I told him about the TV and he said he saw the pictures. He apologized and asked me to send him the make and model of the TV and where we purchased it. I sent him the info. He emailed me back and this is what he wrote: and I quote…. “Here is the weight. It is a little less than 70 lbs. I will round up to 70 lbs. to make it even. Now, I am multiplying 70lbs times $0.60 per pound totaling $42.00. Like I said we will look to try to repair or replace before issuing a check for the amount. I will be contacting vendors now.” $42 ARE YOU KIDDING ME!! They are not taking responsibility of damaging our 75” TV. All they said to me was as a courtesy they will send us the $42 check for the TV. I would really appreciate any help with this matter to either have them repair it or replace it.

So, Jeremy said he would just charge for 6 hrs (the move is by hours not furnishings), went to new location, they unloaded in the driveway and left. I called and Jeremy said they did not like my directions (protect the newly done hardwood, etc.). They did not do one thing as advertised - just wanted money and no service! I have contacted the corporate office and Jeremy’s boss. This is Two Men And a Truck Cookeville Tn. Unfortunately, I paid because Jeremy said only he could take the money; unknown to me they left right after - I expected them to finish the job!

They waste time!! They need SUPERVISION at ALL TIMES!! The Columbus, Ga. location hires people with NO MOVING EXPERIENCE. The MANAGEMENT is a bad as the EMPLOYEES. They never allowed me to make a claim. They just LEFT their job, NO COMPLETE! They CLAIMED we owed $700+. (FOR A 2 HR. job they WALKED OFF). They only GAVE the ADDITIONAL UP CHARGE after we reported to the BBB to help RESOLVE the matter. My bed is needed for my Medical Issues and they've refused to do the most DECEIT act. They UP CHARGE TO JUSTIFY THEIR BAD BUSINESS PRACTICES.