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widevinecdm.dll

Approximately every ten to fifteen minutes over the course of the last 1.5 hours, a notice from Norton pops in from the bottom righthand corner of the screen concerning the file widevinecdm.dll. In History, it states the following:

Download Insight analyzed widevinecdm.dll. (access allowed; reputation level good)

I recall this repetition occurring about a year or so ago and it was something that Norton quickly fixed.  Anyone else experiencing this today?   

Thank you.

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Re: widevinecdm.dll

Thank you for the reply bjm_. I was getting the notification every ten to fifteen minutes. It stopped for approximately 40 minutes and just occurred again as I am typing this reply. 

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Re: widevinecdm.dll

Pièce Jointe: 
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Re: widevinecdm.dll

I think Edge is trying to update -> edge://components -> Widevine Content Decrypter Module

c:\Users\bjm\AppData\Local\Microsoft\Edge\User Data\WidevineCdm\4.10.2209.0\_platform_specific\win_x64\widevinecdm.dll

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Re: widevinecdm.dll

Again, thank you. Do I need to take action or will Microsoft Edge and Norton eventually work this out?  It's just annoying to see the Norton window slide in telling me widevinecdm.dll is safe. 

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Re: widevinecdm.dll

Jaylato119:

Again, thank you. Do I need to take action or will Microsoft Edge and Norton eventually work this out?  It's just annoying to see the Norton window slide in telling me widevinecdm.dll is safe. 

Well, I think Norton is working as designed reporting on download.  I have Norton Download Intelligence/Insight On.
I think Edge may be causal.  
I've cycled Edge and Restart machine...just to see.  

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Re: widevinecdm.dll

my edge://components page looks wonky

Widevine Content Decrypter Module 4.10.2391.0
Status - Updated
Check for update = Status - No update available


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Re: widevinecdm.dll

bjm_, I appreciate your devoting time to this matter. I don't believe anything is inherently wrong. This was an issue in or around May 2020. It eventually was resolved (not sure if by an Edge update or a Norton update). 

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Re: widevinecdm.dll

Jaylato119:

bjm_, I appreciate your devoting time to this matter. I don't believe anything is inherently wrong. This was an issue in or around May 2020. It eventually was resolved (not sure if by an Edge update or a Norton update). 

Yes, I recall issues with Widevine Content Decrypter Module update.  
https://community.norton.com/en/forums/widevinecdmdll-repeat-notifications
I think Edge is causal. 

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Re: widevinecdm.dll

At least the Norton notification is no longer coming every 10 to 15 minutes. It's been 40 minutes since the last one.  Thanks bjm_; take care! 

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Re: widevinecdm.dll

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Re: widevinecdm.dll

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Re: widevinecdm.dll

File Insight is reporting my version of widevinecdm.dll as 4.10.2209.0 which matches what is in Edge on my computer.  Edge states it is current (version 95.0.1020.53).  

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Re: widevinecdm.dll

check your ... edge://components ... page

Widevine Content Decrypter Module 4.10.2391.0
Status - Up-to-date

I think Widevine Content Decrypter Module is trying to (having problem) update from 4.10.2209.0 to 4.10.2391.0

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Re: widevinecdm.dll

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Re: widevinecdm.dll

I suspect you are correct. The files shown in your screenshot match my files. 

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Re: widevinecdm.dll

When I check edge://components, it shows what you have: 

Widevine Content Decrypter Module 4.10.2391.0
Status - Up-to-date

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Re: widevinecdm.dll

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Re: widevinecdm.dll

Thank you bjm_ for making me aware of the related topic. At least I know it's not just me! I appreciate your efforts and diligence.  

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Re: widevinecdm.dll

FWIW ~

edge://flags/#edge-widevine-drm

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Re: widevinecdm.dll

Thank you bjm_. If I am understanding your post correctly, should Widevine DRM be set to Disabled?  If so and it causes any issues, is it simply a matter of changing the setting back to Default?  

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Re: widevinecdm.dll

Jaylato119:

Thank you bjm_. If I am understanding your post correctly, should Widevine DRM be set to Disabled?  If so and it causes any issues, is it simply a matter of changing the setting back to Default?  

Default is the default setting.  Maybe, try Disabled until this issue is sorted.   
Yes, any issue.... simply change the setting back to Default.

The Widevine Content Decryption Module is a feature that allows you to play DRM-protected HTML5 audio and video in your browser.

Companies including Amazon Prime Video, BBC, Hulu, Netflix, Spotify and Disney+ use Widevine DRM to manage the distribution of premium content.

https://en.wikipedia.org/wiki/Widevine

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Re: widevinecdm.dll

Thank you bjm_ for the clarification in addition to the link to information about Widevine. I appreciate your timely replies and guidance.  

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Re: widevinecdm.dll

FWIW ~
Chrome 96.0.4664.45 is holding Widevine Content Decryption Module - Version: 4.10.2391.0

Maybe, Widevine Content Decryption Module version will be sorted with Edge 96.x.

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Re: widevinecdm.dll

edge://flags/#edge-widevine-drm
Disabled doesn't disable faulty update process.  So, Disabled does not help. 

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Re: widevinecdm.dll

Jaylato119:

Approximately every ten to fifteen minutes over the course of the last 1.5 hours, a notice from Norton pops in from the bottom righthand corner of the screen concerning the file widevinecdm.dll. In History, it states the following: Download Insight analyzed widevinecdm.dll. (access allowed; reputation level good)...

... Do I need to take action or will Microsoft Edge and Norton eventually work this out?  It's just annoying to see the Norton window slide in telling me widevinecdm.dll is safe.

 Hi Jaylato119:

I might be wrong, but if the pop-ups in your system tray are bothering you it's possible that your Norton settings can be adjusted so that pop-ups are only displayed for suspicious/unproven files.  This wouldn't stop detailed logging for wideinecmd.dll and other safe files in your Norton security history but it might stop your pop-ups.  Once Microsoft has fixed the problem in MS Edge you could go back to your preferred settings.

I'm not sure what setting in Norton 360 might eliminate your constant pop-ups but the following support articles might be helpful, depending on whether your pop-ups about a safe wideinecmd.dll are displayed while MS Edge is trying to download the file or whether they appear when wideinecmd.dll is launched. I had the legacy Norton Security v22.15.x installed on my Vista SP2 machine and I used the default setting for Download Insight Notifications (Risks Only) and Show Report on Launch of Files (Unproven Only) so I only saw pop-ups when I tried to download or launch an infected or suspicious executable file.

     Configure the Download Insight Notifications Option
     Configure the Show Report on Launch of Files Option

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Re: widevinecdm.dll

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Re: widevinecdm.dll

Thank you lmacri for your time and offering information to temporarily change a Norton setting to stop the widevinecdm.dll pop-up notices from appearing.  I appreciate it.

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Re: widevinecdm.dll

Thanks again to bjm_ too!

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Re: widevinecdm.dll

I read this on another thread its only a walkaround 

1. Go into the Norton application and select the search magnifying glass (next to Help)

2. In the search box enter "notifications" (without the quotes)

3. "Download Insights Notifications" should appear at the top of the list

4. Click on it and it should change to "Risks Only"

Done. That will stop Norton from telling you that a downloaded file it has detected is safe, but it will continue to notify if anything is a potential risk.

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Re: widevinecdm.dll

First, I'm not too sure that Norton should be giving this a greenlight as being safe. According to what I found on one website, the widevinecdm.dll can also be malware in disguise. Personally, I don't understand how I even picked it up, when I have the settings on my browser set so tight and I'm even using the Norton security package, along with the additional Anti-tracking from the same company. Of course, if they are going to greenlight something because of legacy or other users, who don't have their settings so high, then that would explain a lot.

It's just like my mother picked up the Anydesk console a few months ago. Here's a hint; it was being used by scammers to have her go withdraw money from the bank and then, when she got back home and turned her computer back on, it had her go back out and get gift cards. Thankfully, the place she went to for the gift cards recognized what was going on and she didn't lose money that time. Unfortunately, just under a month later it happened again with a different support console and she used her credit card to buy the gift cards.

My point is Norton needs to start taking a closer look at these things, which are automatically getting the greenlight of their approval. It would also be nice if the warnings were more apparent. I would also like to have the ability to go in and block some of these things, especially when I do not agree with their decisions. I have looked and there is no way that I can find in the Norton Security, where I can tell it to block widevinecdm.dll.

By the way, due to the tightened security on my system, some websites totally fail to load. It's almost like the websites from 30 years ago or so, where there were no pictures or videos at all; just lines of text and link lines. Stopping some of those scripts dead in their tracks!

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Re: widevinecdm.dll

lmacri:

 and I used the default setting for Download Insight Notifications (Risks Only) and Show Report on Launch of Files (Unproven Only) so I only saw pop-ups when I tried to download or launch an infected or suspicious executable file.

Note: Default setting for Download Insight Notifications (On)
 

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Re: widevinecdm.dll

NetJockey59:

First, I'm not too sure that Norton should be giving this a greenlight as being safe. According to what I found on one website, the widevinecdm.dll can also be malware in disguise. Personally, I don't understand how I even picked it up...

Hi NetJockey59:

The widevinecdm.dll file is part of the Widevine Content Decryption Module built-in to various browsers.  If you launch MS Edge, for example, and enter edge://components in the address bar it will show that the Widevine Content Decryption Module is one of the built-in components of that browser.

Norton and other antivirus programs don't base the safety of a file on its name, for exactly the reason you described where malware can try to disguise itself by using the name of a known "safe"‪ file. Instead, it checks the SHA-256 hash (unique digital fingerprint) and compares this SHA-256 of the downloaded file with the SHA-256 hash of the "safe" version that is stored in Norton's virus definitions database.  If you click the Copy to Clipboard link in the File Insight report for widevinecdm.dll and paste that information into a text editor like Notepad the SHA-256 hash will be listed there.  Every time Widevine updates their widevinecdm.dll library I assume it's their responsibility to file a report with Norton so the SHA-256 hash of the latest version can be whitelisted (i.e., added to Norton's database of "safe" SHA-256 hashes).

When I upload my current widevinecdm.dll v4.10.2209.0 file included with MS Edge v95.0.1020.53 (located in the hidden folder C:\Users\<myusername>\AppData\Local\Microsoft\Edge\User Data\WidevineCdm\4.10.2209.0\_platform_specific\win_x64\) to VirusTotal.com for analysis the report at https://www.virustotal.com/gui/file/e72339d04f54afe23d3fb2a89e1343ba10a40969e42de70e38d2f22104d7676d shows the unique SHA-256 hash is e72339d04f54afe23d3fb2a89e1343ba10a40969e42de70e38d2f22104d7676d and the detection rate is 0/66.  That means that none of the 66 popular virus scan engines that VirusTotal used to scan widevinecdm.dll (e.g., Avast, BitDefender, McAfee, Symantec, etc.) found this file was malicious/suspicious, so I know that it's safe to use.

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Re: widevinecdm.dll

It looks to me like Microsoft has pulled the buggy Widevine v4.10.2391.0 update.

https://community.norton.com/en/comment/8515937#comment-8515937 

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