Help from livebox users please | AVForums

Help from livebox users please

hornydragon

Well-known Member
Hi can anyone who has an orange livebox help me out please go to your Live box settigns page normally http://192.168.1.1/ enter username and password (default is admin admin) then please click on System information you should see apage like
System Information

Information page.

The information on these pages is not transmitted on the Internet, it originates from your Livebox's internal web server.
These pages have been optimized and tested with these browsers : Internet Explorer 7 and Firefox 2.

--------------------------------------------------------------------------------
INVENTEL version : v5.10
Livebox-C568 (XX:XX:XX:XX:XX:XX)

--------------------------------------------------------------------------------
ADSL Wireless Security Port Forwarding - NAT Network Interfaces Livebox Dynamic DNS USB Host Port Firmware status
Under this are a set of figures in a table

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 34.6
Attenuation (dB) : 23.0
Attainable download rate (kbps) : 10912
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 512 64
Can you please post this info as you can see I am having massive issues.... I am paying for an 8Meg connection and am getting 512kbps (in real terms its closer to 0.2Mbps.......

Just want to get an idea of others peoples noise margin and attenuation are as i think mine are high.


BT have just replaced the connection from the pole to the house (second time in 2 years and since then the speed is terrible, worse than when the core cable was showing all 4 cores broken!!!!)

I need some ammunition to go back to BT with.
 
Last edited:
G

gpl1968

Guest
INVENTEL version : v5.10

ADSL Top Refresh ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) :10.0
Attenuation (dB) :41.0
Attainable download rate (kbps) :6572

Downstream/ Upstream
Rate (kbps): 6528/ 605

_________________________________________________________________
This is what I am getting.

Are you plugged into the master socket or an extension?
If you plug the router into the test socket (behind the faceplate on the BT linebox) you will remove any problems caused by your wiring.
 

hornydragon

Well-known Member
Thanks for that plugged direct into master (getting to test plate isnt easy) I think the BT wiring is at fault but its trying to prove this without signing up for BT broad band, don't suppose you klnow if your exchange is undbundled do you?
 
G

gpl1968

Guest
I did a broadband search at a site called broadbandwatchdog.co.uk and got this:

Checker results
You are connected to the Claughton exchange.
You can receive ADSL via a BT Wholesale reseller
You can receive Bulldog LLU services
You can receive Be LLU services
You can receive Easynet LLU services
You can receive Virgin Media broadband
I don't have to pay for calls


Surely if I you have a problem it is up to Orange to sort it out. I have never dealt with BT when I have had a problem. I have always spoken to Orange and they have done a line test and dealt with BT if necessary.
Luckily as I get my broadband free with my mobile contract, if I call from my mobile I don't have to pay for calls to the helpline.
 

hornydragon

Well-known Member
I am in the same situation re BB with phoneline but orange can't actually ever do anythign despite there line tests showing faults went through 6 weeks of this until i rang BT they cam out and replaced the wire to the house (rarely use landline) fixed the issue! BT came again last week to replace same section of line but BB is really slow!
 

hornydragon

Well-known Member
I am going to give them a bit longer to sort it out, BT got an openreach enginner on site within 2 days if orange cant sort it in 2 weeks I will go to ofcom. after writting a letter to orange CS (i think maybe the director of CS....
 

beerhunter

Novice Member
I need some ammunition to go back to BT with.
I am afraid that you do not have relationship with BT, as far as Broadband is concerned. Any faults need to be fixed by Orange. I would be surprised if BT will even speak to you about your problem.

Second I suspect that you may be on an 'UP TO' 8Mb/s package.

Are you saying that you used to get better speed but has been slower recently?

Finally, do you know if you are on an LLU package or a re-marketed BT product. (This test will fail if you have former Test Result . If it does work post the results.)
 

hornydragon

Well-known Member
I am on an LLU exchange and OPenreach still manage the infrastructure to my house. I have had 4MBPS + should get 6.5Mbps but 4-5 would do but recently it went down to 0.2-0.4 (a factor of 10 downgrade) Openreach replaced the line to the property as all 4 cores had failed between pole and house, I expected the speed to improve, it hasn't still under 0.5Mbps which as i have had 4Mbps+ I think there is still a fault. Orange run line tests find a fault then i ring back they run another line test, find a fault, do nothing, i ring back, they find a fault etc etc etc etc I think the fault is physical i.e the the openreach person who replaced the physical line has caused the drop in speed.

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 23.0
Attainable download rate (kbps) : 10784
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 512 64
The bit i dont understand is where they get the Attainable download rate from? is it from the line? or the hardware? attainable is 10Mbps Rate is 0.5Mbps and runs slower..... I have speedtest results from July 07 showing 6.4Mbps
 
Last edited:

beerhunter

Novice Member
It sounds to me like you still have a fault but it is down to Orange to get it fixed - not BT.

The relationship between Openreach and the rest of BT is at arms length. They don't even really call themselves BT (Openreach - A BT Company.) Openreach do all the engineering for all ISPs but they don't talk to End Users.

BTW, you have eliminated your Internal Wiring via the Test Socket haven't you?
 
Last edited:

hornydragon

Well-known Member
BTW, you have eliminated your Internal Wiring via the Test Socket haven't you?
This aint my first rodeo cowboy

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 23.0
Attainable download rate (kbps) : 11200
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 512 64
Attainable rate is going up but actual is not getting better
 
Last edited:

Rob.

Active Member
Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 10.9
Attenuation (dB) : 39.0
Attainable download rate (kbps) : 6873
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 6824 605
Hope that helps
 

hornydragon

Well-known Member
Hmm seems orange are buggering about but not making any real improvement....
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 34.1
Attenuation (dB) : 21.5
Attainable download rate (kbps) : 7195
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 1021 285
Speed is up a bit but connection has changed to ADSL2 from GDMT and the attainable is down from 11Mb to 8Mb
 

hornydragon

Well-known Member
WEll orange just rang me back and some really arrogant geezer tried to tell me that 1.5MBps was the best i could get even tho it has run at 6.5MBps then spoke to someone in escalations who apologised for the guy i had spoke to and that he was wrong and she would sort it out for me.... I wont hold my breath tho.....
 

hornydragon

Well-known Member
hmm not getting much faster but the live box stats are looking much better
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 24.1
Attenuation (dB) : 23.5
Attainable download rate (kbps) : 13868
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 6141 605
anyone shed any light?
 

alasone

Active Member
This what mine is saying if this is any good to you...

Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 9.9
Attenuation (dB) : 38.0
Attainable download rate (kbps) : 8197
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 8061 605
 

fender87

Standard Member
mode : G.DMT
Type : Fast
Noise margin (dB) : 18.9
Attenuation (dB) :30.0
Attainable download rate (kbps) : 6368
ADSL status : Connected [0]

Rate (kbps)
Downstream : 2272
Upstream : 288

Ive also been an orange user since freeserve / wanadoo, hopefully mines a bit more helpful becuase my mode is the same as yours G.DMT everyone else that posted is adsl 2
my dad rang them up recently as he saw virgin broadband had an offer on and said he would like to switch they offered him 6months free if he would stay so he took there offer.

Havent really had problems with them but im starting to wonder if i can get faster downstream speeds now you have pointed out the attainable rates
 

alasone

Active Member
Yes, similar with me at the moment...

My contract is up and I'm currently haggling with them.
Going to give them a week and see how I feel before I take their offer.

At first they offered me (Saturday just gone) first 6 months free and then what I pay now for the remaining 6 months - which is currently a retention offer of £12.7odd.

So then told the nice lady that she had to do better than that and that I want to cancel - she then offered me £9.78 for the remaining 6 months :rolleyes:

I am seriously considering it....
Could I push them for more? Or have I hit their rock bottom :oops:

LOL
 
Last edited:

hornydragon

Well-known Member
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 19.6
Attenuation (dB) : 24.5
Attainable download rate (kbps) : 10402
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 6141 605
Just in case anyone wants to compare
 

Trending threads

Top Bottom