Marco Polo RestaurantAdd to Favorites
30 Marco Lake Dr, Marco Island, FL 34145
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Sun:|
Primary Phone: (239) 394-0663
Marco Polo's Restaurant Inc
Marco Polo Restaurant and Lounge
Marco Polo Restaurant & Lounge
Wheelchair Accessible: Yes
Cuisines: Asian, American, Seafood, Chinese
Alcohol: Beer, Full Bar, Wine
Parking: Lot, Free
This was a horrible meal and the staff was rude and had a lot of attitude on top of that!
The meal took 3 hours!!! and we were not the only ones. Something MUST have been SERIOUSLY wrong in that kitchen!
My mother hosted a wedding celebration for my daughter. There were 12 of us.
From the very start the Limo driver was rude and difficult. He said repeatedly to me "are you getting in?" and I replied "do we all fit?" and he said "that's up to you."
So I was unsure of what to do, and he was just annoyed and discourteous.
Next, we arrived at the restaurant. when we entered we told them there was an additional child with us. She looked at us with complete disdain and told us she didn't know if that would be possible. The table was already set. (Let me say that they were extremely well behaved children who sat quietly and watched a video for 2 1/5 hours while we waited for our meal. I was quite impressed, since I hate to be disturbed by children without manners).
Then ... we sat... and sat... FINALLY we got our wine and sat some more. then one roll each, we waited ... and it goes on.
I ordered hearts of palm. They were inedible. Like wood.
3 of the meals were brought out a good 5 minutes ahead of the rest.
My husband had pork chops that were raw. When he sent them back they had obviously been microwaved, were tough and dry. Honestly we have had better on a road trip from waffle house!
The vegetables were uncooked and cold. The baked potato was old dry hard and cold. we didn't eat either of these items.
I did not get the correct order, but I took it because I was starving. My niece's entire meal was cold.
The waitress was apologetic, and complimentary of the children's behavior, but offered nothing to compensate, as well as seeming out of control of the situation and she mentioned that they were understaffed.
We had taken a wedding cake in with us to have for desert, but we opted to take it home and had our Champaign and cake at home instead of waiting another 2 hours for desert plates and new glasses.
We left without making any disturbance out of respect to my mother.
I have grown up in 5 star restaurants all over the world. If you think that this is acceptable you are sadly lacking discrimination.