City Service Modifications
The City will continue to provide services including police, fire, water/wastewater, electricity, and sanitation. Protecting the health, safety and welfare of our neighbors is our highest priority.
We are a strong community that looks out for one another. We will continue to find ways to support our neighbors. Thank you in advance for your patience and cooperation as we adjust our services.
Staff are available by phone at 828-695-4300 for neighbors who are in need of assistance. If you have any concerns about your City services, please let us know. If you have a question and you don’t know who to ask, call us. We are here to support you.
Newton suspends residential utility and sanitation service disconnections
To help ensure residents can remain in their homes and slow the spread of coronavirus (COVID-19), the City of Newton will not disconnect residential utility or sanitation service or assess late fees through May 31, 2020.
Please keep in mind that customers will be responsible for paying for all usage and, if possible, should continue to pay on their accounts to avoid accumulating large balances. The City will set up a repayment program that will allow customers to pay off any accumulated charges over at least six months.
Payment methods include by mail, through our online portal at www.newtonnc.gov/billpay, by calling 888-272-9829, or through the drop box located outside City Hall.
Utility customer service
No utility or fee payments will be accepted inside City Hall. Customers are asked to use the following alternate payment methods:
- By mail: Mail your payment to City of Newton, P.O. Box 550, Newton, NC 28658.
- Dropbox outside City Hall: Drop your payment at the drop box beside the main entrance to City Hall, 401 North Main Ave. Be sure to bring your own envelope or place your payment in the envelope provided at the drop box.
- Online banking: Set up direct payment from your checking or savings account to the City of Newton.
- City website: Visit www.newtonnc.gov/billpay to make your payment through Official Payments, the contractor Newton hires to process online credit card, debit card, and electronic check payments. Terms are outlined on our website.
- Call 888-272-9829 to make your payment through Official Payments, the contractor Newton hires to process over-the-phone credit card, debit card, and electronic check payments. Terms are outlined on our website.
Please call 828-695-4300 if you need assistance making your utility service payment or have any other questions.
All City of Newton sanitation customers to double bag any contaminated or potentially contaminated waste.
Sanitation customers are asked to place all bagged waste in their garbage bin on their regular collection day. Items left outside of bins will not be collected.
Recycling collection will continue to operate as usual; do not bag recyclables.
The City of Newton needs your help to keep our sewer system running smoothly. Please follow one simple rule: Flush only human waste and toilet paper to ensure the safety of our wastewater treatment system.
Flushing alternatives to toilet paper can cause significant problems with sewer piping, pumps, and various pieces of infrastructure related to wastewater treatment. It can also damage the plumbing in your home.
Toilet paper alternatives that should never be flushed include:
- Wipes (These may be labeled “flushable,” but they are not. They don’t degrade in the same manner as toilet paper.)
- Paper towels
- Newspaper or office paper
If you use any of these alternatives, please put them in the trash, not the toilet.
Thank you in advance for helping to ensure the safe operation of our wastewater treatment system and your home’s plumbing.
Parks and recreation
Public access is suspended to Newton Parks and Recreation Department facilities, including recreation centers, gyms, and workout rooms.
Public access is suspended to playgrounds, tennis courts, and basketball courts effective 5 p.m. March 30.
Newton parks, including Southside Park, Northside/Broyhill Park, Westside/Jaycee Park, East Newton Park, and Jacob Fork Park, remain open. The Heritage Trail Greenway remains open. Kids in Parks Trail Activities brochures have been removed from the Heritage Trail Greenway, however, participants may still earn prizes and access activities at www.kidsinparks.com. For parks that have playgrounds, tennis courts, and basketball courts, the park itself remains open; the playgrounds, tennis courts, and basketball courts at those parks are closed. Signs indicate which facilities at each park are closed. Public access is suspended to restrooms at all Newton parks; please use the restroom before you visit. Portable toilets are installed temporarily for people who must use them.
Concerns and questions should be addressed by calling the Parks and Recreation Department at 828-695-4317.