MALMAISON, Reading - Menu, Prices, Restaurant Reviews & Reservations - Tripadvisor
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Thu, 11/26
8:00 PM

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Travelers' Choice
Eating out in Reading has never been more divine. In the former setting of the Great Western Rail Hotel in Reading, relax in a comfy banquette and take in the stylish surroundings of the Malmaison Brasserie, with its exposed walls and ceiling and the beautiful glass wine cellar that fills one corner. Sample great tasting cuisine, passionately prepared with ethically produced, locally sourced ingredients, and complemented by a seductive selection of smooth beers, amazing wines and decadently tempting cocktails. Be waited on by enthusiastic and knowledgeable people and love every minute of your dining experience here. Whether dining with friends, having an important business lunch or enjoying
$27 - $53
Special Diets
Vegetarian Friendly, Gluten Free Options
Lunch, Dinner, Brunch, Late Night
European, British
Reservations, Seating, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Table Service
Reviews (310)
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Reviewed October 3, 2020 via mobile

Ate in Chez Mal Brasserie last night and honestly sad that it wasn’t better... the service was SO slow. The service not the kitchen. We were both keeping an eye out trying to get eye contact with staff but they were oblivious (it didn’t help...that the lighting was low, but still 🙄). It’s a balance right... don’t rush people and make them feel like you want the table, with being realistic about timings and indeed attentive. Our table was at 8pm. Firstly we had to get the lady’s attention to ask for a menu even, and subsequently get her attention again to order a drink and bread. It took about 40 mins for our main food order to be taken, thus didn’t get mains til 9.15pm. Then they had the audacity to hurry us along ordering dessert at 9.35pm because the kitchen was closing at 10pm! They were friendly enough but just not slick, not as good as it has been or should be. The food was fine - yummy calamari although honestly the steak frites wasn’t pink (I was super hungry by that point!). Being in the centre of Reading you have so many other options... I’d seek them out ratherMore

Date of visit: October 2020
Reviewed September 3, 2020 via mobile

My partner and I recently had a night at this hotel over the bank holiday hope to have a relaxing night away from the stress and strains of everyday life . It turned out to be the worse night in a hotel I have ever...had . We booked an executive room with dinner and breakfast as a deal . To be honest when we first got in the room it was ok so we unpacked and went exploring. We came back for the dinner in Chez Mal and to be honest it was terrible. My partner ordered the calamari and it came up like a pile of batter with little or no fish in it so it was sent back. The next course was a prawn curry and a chicken dish ,the curry prawns were so hard that was sent back with the waiter asking can I get you anything else . The chicken was like it was under the hot plate for two days it was so dry and then finally we wanted to order a crem brûlée’s they was sold out . The waiter than gave us a bottle of proccecco as a sorry but by then it was too late the meal was spoilt so we went to bed. During the night the sash windows was banging all night and it was so bad we couldn’t sleep . I told reception in the morning about this and he insulted my intelligence but saying it’s the first he heard of it even though previous guest had put cardboard in the gapes to stop the noise I have been to malmaisons before and had a great experience but this beyond bad will never use them againMore

Date of visit: September 2020
Reviewed March 19, 2020

The food here is very good quality and well presented. The only thing that loses a star in the rating is the price.

Date of visit: April 2019
Reviewed March 15, 2020 via mobile

Stayed on 13th March Friday night deal, the evening meal and breakfast were great along with customer service. It was one of our friends special big birthday, I mentioned this when we arrived at reception only to find later that evening the hotel put a...little something in the room for her and a happy birthday plate at the end of our evening meal lovely touches and thoughtful. Enjoyed the cocktails in the bar. The location is amazing just across the road from the station and 2 minutes walk to the shops. Would definitely go back and stay .More

Date of visit: March 2020
Reviewed March 14, 2020

I stayed at the Malmaison in Reading for work and arrived in the evening and had lots of printing and other difficult requests. Despite it being late Ioanna and her colleague Akrem worked hard to solve our issues and managed to get everything we needed...printed for me before our early start the next day. Ioanna was incredibly kind and understanding. Thank you!!!More

Date of visit: March 2020
Reviewed March 9, 2020 via mobile

Loved coming to this restaurant with my boyfriend and little girl until I found out that I was not the only woman he was bringing's left a bad taste in my mouth

Date of visit: March 2020
Reviewed March 6, 2020 via mobile

I loved the lunch menu was on point and the ambience at this hotel bar with fire place just perfect on a winter day.

Date of visit: February 2020
Reviewed February 21, 2020

First night late arrival was the reason to seek a quick hamburger to fill my belly. I had a decent one in hotel's restaurant with mcDonald's style thin french fries.

Date of visit: February 2020
Reviewed February 1, 2020

I organised a surprise Afternoon Tea for my mum 70th birthday with 15 guests with great help from Yvette Field who was so helpful from the first contact , the service and food was really good. Would definitely again

Date of visit: January 2020
Reviewed December 31, 2019

stayed in the hotel for 7 nights over christmas every thing great very friendly staff always helpful

Date of visit: December 2019
MalmaisonReading, General Manager at Malmaison, responded to this reviewResponded January 8, 2020

Hello Ken D, Thank you for taking the time to leave a review! We are delighted you joined us for Xmas and had such a great time! Kind regards James

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