EDF Energy Contact: Phone Numbers & Emails

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EDF Energy Contact: Phone Numbers & Emails

Person using phone to contact EDF Energy

Reach the right EDF department and get your questions answered fast! Use this guide to find the right EDF Energy contact number for your query, as well as the different contact methods available if you don’t want to phone, such as email addresses and online forms.


EDF Energy contact: summary of all phone numbers

To help you find what you want fast, here is a quick reference table for EDF’s contact numbers. For more information on what each number is for, plus other ways to get in touch with the supplier, read on to the sections below.

Department/purpose EDF Energy contact number Opening hours
Account Enquiries 0333 200 5100 Mon-Fri: 8am-8pm; Sat: 8am-2pm
Textphone 0800 096 2929 Mon-Fri: 8am-8pm; Sat: 8am-2pm
Prepayment Meter Team 0333 300 5110 Mon-Fri: 8am-8pm; Sat: 8am-2pm
Smart Meter Team 0333 009 7000 Mon-Fri: 8am-8pm; Sat: 8am-2pm
Check balance
Submit meter reading
Make a payment
0330 200 5108 24/7
Moving Home Team 0333 200 5100 Mon-Fri: 8am-8pm; Sat: 8am-2pm
Bereavement Support Team 0808 101 4115 Mon-Fri: 8am-8pm; Sat: 8:30am-2pm
Priority Service Register 0800 269 450 Mon-Fri: 8am-8pm; Sat: 8:30am-2pm
EDF Energy Trust 01733 421 060 Mon-Fri: 8am-8pm; Sat: 8am-2pm
Warm Home Discount Team 0333 009 7010 Mon-Fri: 8am-8pm
New customers:
  • General enquiries
  • Switch to EDF
  • 0333 200 5110
  • 0333 009 7155
Mon-Fri: 8am-8pm; Sat: 8am-2pm
Business customers:
  • General enquiries
  • Moving premises
  • Submit meter reading
  • Switch to EDF
  • 0333 200 5103
  • 0333 009 7115
  • 0333 200 5108
  • 0333 099 7085
  • Mon-Fri: 8am-6pm
  • Mon-Fri: 8am-6pm
  • 24/7
  • Mon-Fri: 8am-6pm
*Last updated: May 2021

EDF Energy contact details for existing customers

EDF Energy has a wide range of contact methods. The one you need depends on why you want to get in touch. From general enquiries to the number to ring if you’re moving home, we list all the EDF Energy contact details for existing customers.

1. General enquiries

For questions about your bill and payment methods, your meter, or just general queries regarding your account or tariff, the EDF Energy contact number is 0333 200 5100. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m.

If you are hard of hearing or have other hearing difficulties, you can contact EDF via textphone on 0800 096 2929. This line operates from Monday to Friday from 8 a.m. to 8 p.m., and on Saturdays from 8 a.m. to 2 p.m.

A more efficient way to get in touch with the supplier is to use the Live Chat service on its website. Rather than ringing the EDF Energy contact number and waiting for a call agent to pick up, you can chat with an agent online.

2. Prepayment customers

Customers with a prepayment meter can top up their credit at a PayPoint or Payzone outlet, as well as their local Post Office. However, if you’re having difficulties topping up, or if you're looking to switch from a prepayment plan to Direct Debit, there is a specific EDF Energy contact number you can call. To chat to EDF about your prepayment meter, call 0333 300 5110.

3. Smart meters

There are two EDF Energy contact numbers for smart meters, one for general EDF smart meter enquiries and a separate one to book a smart meter installation appointment. Both lines operate Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m.

  • Smart meter enquiries — 0333 009 7000
  • Book a smart meter installation — 0333 200 5104

4. Check balance, submit a meter reading or make a payment

EDF has a dedicated phone line for three specific actions: to check your balance; submit a meter reading; and make a payment. These three actions do not require a call agent to be present. Therefore, when you ring this number, you will be dealing with an automated system. The good thing is you can ring this line any time of the day or night as it is in operation 24 hours a day.

The EDF Energy contact number for the automated line is 0330 200 5108.

If you encounter problems with the automated line, you will need to ring the EDF Energy contact number for general enquiries listed above.

5. Moving home

Whether you are moving out and want to end your EDF Energy supply, or you would like to take it with you to a new home, you need to get in touch with EDF to inform the them. There are two ways you can do this.

You can call the EDF Energy contact number for moving enquiries on 0333 200 5100 (Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m.). When you ring, you will need to provide the following information:

  • Account number
  • Moving date
  • Old address
  • New address
  • Meter readings (from your old house and new house)

Alternatively, you can do everything in the ‘moving home’ section of your online account.

6. Bereavement support

If a family or friend who was an EDF customer has passed away, you can call the supplier’s Bereavement Support Team for help and support in sorting out their energy account. The dedicated EDF Energy contact number for this team is 0808 101 4115 (Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m.).

If you would prefer not to call, you can fill out the online bereavement notification form, or write to the supplier at FREEPOST: EDF Energy - Plymouth.

Whichever contact method you choose, you will need to provide the following information:

  • Your name and contact details
  • The EDF account number of the account concerned
  • Up-to-date meter readings
  • Contact details for the solicitor handling the estate (if applicable)

7. Extra support with energy bills

If you’re struggling to pay your energy bills, EDF might be able to give you a helping hand. The supplier takes part in the government’s Warm Home Discount Scheme and also has its own charity, the EDF Energy Customer Support Fund, to help customers pay off any energy debt. For more information on these forms of assistance, call the relevant EDF Energy contact number listed below.

8. Priority services

The Priority Services Register (PSR) is designed to offer vulnerable people (e.g. of pensionable age, have a chronic illness or disability) a bit of extra help and support with their energy account. This can include having your bill read out to you if you’re visually impaired or sending someone to read your meter if you’re unable to.

To be added to the register and receive extra support tailored to your needs, call 0800 269 450. The line operates Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8:30 a.m. to 2 p.m.

EDF Energy contact for complaints

If, for whatever reason, you wish to make an official complaint with EDF, there are a number of ways to do so.

You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 0748 080 2942 or by sending a text message to 0744 511 8556.

The Customer Service Team will work to resolve your complaint as quickly as possible. If you are not happy with the solution they propose, you can take your complaint to the Complaints Team. The Complaints Team can be reached on 0333 200 5101 (Monday to Friday from 8 a.m. to 5 p.m.)

EDF Energy emergency contact number

For any gas or electric emergencies in your household, get in touch with the relevant party using the relevant EDF Energy contact method listed below.

Gas emergencies

If you think you have a gas leak in your home, you need to contact the National Gas Emergency Helpline on 0800 111 999. If you smell gas turn off your appliances, turn off your gas supply at the isolation switch and get out of your house. When you are outside, ring the emergency number.

Power cut

If you experience a power cut, you can report it by calling 105. After this, you will just need to wait for your electricity to be turned back on. If you are part of EDF’s Priority Services Register, you will be forewarned of any planned power outages and services will make it a priority to have your supply up and running again first.

EDF Energy contact details for new customers

If you’re not an EDF customer but are considering switching to the supplier, you can ring 0333 200 5110 to find out more about EDF Energy tariffs, account management or any other questions you might have.

If wish to join EDF Energy, you can give the sales team a call on 0333 009 7155. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m.. You can also sign up to an EDF Energy tariff online via the EDF website.

Business customers: EDF Energy contact details

There are just four different EDF Energy contact numbers you might need for business queries.

  1. Business Customer Services Team - if you are an existing business customer you can contact the Business Customer Services Team on 0333 200 5103 (Monday to Friday: 8 a.m. — 6 p.m.) with any general enquiries about your tariff or energy account.
  2. Business Movers - if you are moving business premises, whether you want to end your EDF supply or take it with you, you must contact the moving team on 0333 009 7115 (Monday to Friday: 8 a.m. — 6 p.m.) to update them on your circumstances.
  3. Business Meter Reading - to submit a meter reading, ring the supplier’s 24-hour service on 0333 200 5108
  4. Business Sales - if you would like to switch your business energy account to EDF, give the sales team a ring on 0333 099 7085 (Monday to Friday: 8 a.m. — 6 p.m.).

Contact EDF Energy on social media

As well as contact numbers and email addresses, EDF Energy is also active on various social media platforms. The supplier is responsive on Twitter and Facebook, and also has a presence on LinkedIn and Instagram. Just send the Customer Service Team a private message on your preferred platform:

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