HOTEL CHARLES $43 ($̶7̶2̶) - Updated 2020 Prices & Reviews - Budapest, Hungary - Tripadvisor

Hotel Charles

Hegyalja ut 23, Budapest 1016 Hungary
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Traveler (280)
Panoramas (7)
Room & Suite (206)


#66 of 377 hotels in Budapest
Travelers' Choice
Hotel Charles is situated on Gellert hill, on the Buda side of the river, with excellent public transportation to the close city centre. The Citadel and the Royal Castle is within walking distance. All our Deluxe category studios are airconditioned, while some of our newly furnished Standard category studios are available with airconditioning as well for a surcharge. All of our studios are equipped with a kitchenette. Free WIFI access is available in the whole building.
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Property amenities
Free High Speed Internet (WiFi)
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Baggage storage
Breakfast available
Breakfast buffet
Car hire
Taxi service
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, German, Hungarian, Italian
810Reviews44Q+A79Room tips
Traveler rating
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Popular mentions
natandlucas wrote a review May 2020
9 contributions5 helpful votes
Our room was lovely and big. We had a kitchen but the cooker it hob didn't work. The bed wasn't the comfiest I've slept in. The food was lovely, shame about the older man that works there. He was really grumpy and at one point was clearly talking and laughing about my son and I to another guest while we had dinner. Made us feel very uncomfortable. Also if my son even dared said a single word at breakfast we got dirty looks from staff. Was much better when another family checked in who were Italian and made lots of noise in the morning at breakfast and didn't care, broke the ice. Its a little out the way so need to get a bus into the centre. Would choose somewhere closer to the centre and with inviting staff next time. Don't expect to be made to feel uncomfortable while paying to stay there .
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Date of stay: December 2019Trip type: Traveled with family
Ameena N wrote a review Mar 2020
Greater London, United Kingdom21 contributions11 helpful votes
Food and service at this hotel is absolutely amazing, delicious and well presented. The staff are really friendly, cocktails fab especially at happy hour 🤩 A beautiful setting deserve top marks, thank you, will come back soon 😘
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Date of stay: March 2020Trip type: Traveled as a couple
Response from Károly Szombati, Értékesítés at Hotel Charles
Responded Mar 8, 2020
Dear Ameenan, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our staff and facilities. Thank you very much for the great evaluation, we really appreciate it, we cannot wait to welcome you as our guest in the future again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***
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Janet R wrote a review Mar 2020
Newport, United Kingdom3 contributions3 helpful votes
I originally booked through Opodo including flight. Unfortunately I couldn't locate a single room and booked a double room which was all that came up. I later tried to change this to two single rooms, one for my son and one for me. When I contacted the hotel they said they could not cancel my room and refund the cost, but offered me two singles. I could book two singles, but would not be refunded the amount for my double room. I was surprised by this and said I would keep my double room. They then said they would offer me a discount for a single room, which I reluctantly accepted.and this was £50 per night. On arrival we went to our rooms which were identical? When I queried this they didn't have an answer, other than I could have had two people in my room, but so could my son have had two people despite being quoted for a single room and me for a double room, therefore absolutely no difference. There was no tea or coffee making facilities in the room and when I queried this, I was informed that I would have to ask for an upgrade as this was not included? Again, I have been in many hotels in my life time, cheap, expensive and in between and always had this facility. They did supply me with a kettle on request and informed me at checkout that this was free! I was surprised that breakfast was not included and we had to pay extra. Again, this is my third hotel in Budapest over the past few months and the first that did not include breakfast? The room was basic, the kitchenette tiny (which I did not request). The plumbing was antiquated, you put the basin tap on and the shower drenched you and the bathroom, I've never seen plumbing like it! There was nothing special about it, service was not good and cleanliness was mediocre. When I asked about the difference between the rooms at checkout I was spoken to in a deogrative way by a Mr. Istvan VASARHELYI who had no time for us at all and was not interested in our comments. He could not explain why one was deemed a double room and one was deemed a single room despite no difference whatsoever. All he could say was that the kettle had been given for free. I was very unimpressed with this hotel and certainly would not visit again although I have to continue visiting Budapest for dental treatment. I am surprised by the complimentary reviews I have read on line and feel that these were chosen to be made public and that other reviews haven't been displayed as I cannot believe anyone praising this hotel in this way.
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Date of stay: February 2020
Response from Károly Szombati, Értékesítés at Hotel Charles
Responded Mar 4, 2020
Dear Janet, Thank you for your review, although we would like to make some clarifications, as we feel that your opinion is warped by your dissatisfaction, that we did not let you cancel your reservation for free. I would like to remind you that you have booked your first room with a very low discounted price, that has a non-refundable cancellation policy. People who chose these discounted rates accept the risk of a lost prepayment, if they have to cancel their reservations. You wanted to cancel your reservation only to choose another hotel, a bit closer to your dentist. After we politely explained that it is quite easily accessable from our hotel, you have decided to keep your reservation, and asked us to change your reservation from a double room to 2 singles. I hope you can understand that the cost for 2 singles are higher than 1 double. These are actually the same room type, but we have different rates online for alternative occupancies (just like a multitude of other hotels worldwide). We have also automatically offered a very low discounted rate for your additional room, just to idemnify you a bit, out of pure kindness, as we wouldn't be obliged to provide any discount at all. As far as I know, my colleagues have tried to explain all this to you, but you did not try, or did not want to understand. Our multilingual and cordial staff is one of our highest prides, and I can assure you that the good reviews you've seen are the reality. We do not have any access to manage which reviews should be visible and which not. This would be against the standards of TripAdvisor, and also against our standards for fairness. The fact that you have booked your rooms without breakfast, and without the tea making facilities is only a result of your choice. We have a wide variety of rates and rooms online, some with- and without breakfast, and for different room categories. Our standard rooms doesn't include the tea maker, but when you asked for it, we happily provided it for free. We advise to book your stay more carefully next time (whether or not you choose us, or a different hotel). If you make your reservation for the correct amount of rooms, the correct amount of guests, for the correct room type, and for the correct service type, I'm sure you won't have to be disappointed. We are a bit puzzled about your bad review, as we have done everything to be in your favour (even providing discounts, free water heaters). We feel that your judgement is not objective, and that it is clouded by your frustration over your reservation, that you could not cancel for free. Nevertheless, we are grateful for your thoughts, and we hope that someday you will return to us, booking a room and package more accostumed to your taste. Best regards, Mr. Gergo CSERVAK Director of Sales
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Anisa Z wrote a review Feb 2020
Tirana, Albania6 contributions6 helpful votes
My name is Raimonda. We stayed in Charles Hotel this February for 3 nights. So far everything was perfect. Very clear hotel, rooms were big enough and they also had a small cuisine where you can cook everything you want. The staff was very friendly. I went to the reception a thousand times to ask about directions and places to visit and they were always offering me information with a smile on their face. The breakfast was delicious, ver good for a 3 star hotel, you could find everything from salty to desserts and fruits. The LOCATION WAS THE BEST THING EVER. The bus station was right in front of the door of the hotel. Amazing!!! You can get a 2-3 days transportation ticket in the airport and you can get from the hotel by taking the bus everywhere you want. It was also very near to the center about 2-3 stations with bus. Something i will never forget is when we left it was 4 o'clock in the morning and it was a heavy rain and one of the guys of the staff came out at our taxi and gave as a letter and a chocolate for goodbye. Loved everything in our stay. I would highly recommend this wonderful hotel. Very good prices too.
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Date of stay: February 2020Trip type: Traveled with family
Response from CharlesHotelBudapest, Sales & Marketing Coordinator at Hotel Charles
Responded Feb 18, 2020
Dear Raimonda, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our staff and facilities. It's been a while since I've read such a detailed and magnificent comment about us. My colleagues on the reception loved this comment, this a very good feedback to them, that they do their job really well. I cannot thank you enough your kind words, and i truly hope that in your further Budapest trips, we will be able to welcome you as our guest again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***
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Michela wrote a review Feb 2020
Cassino, Italy8 contributions1 helpful vote
Our room was a little different then the photos on the website! Anyway it was comfortable and hot in winter. Without balcony but with a large windows with view on the typical building. A strange thing in the bathroom: we couldn’t use the sink and the shower at the same time (first one and then the other!). The receptionist was so careful!! He learned some Italian words to welcome us and at the checkout he gave to us a Hungarian chocolate bar! At the end, recommended (without too many demands)! Sorry for mistakes. ☺️
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Date of stay: December 2019Trip type: Traveled as a couple
Response from CharlesHotelBudapest, Sales & Marketing Coordinator at Hotel Charles
Responded Feb 17, 2020
Dear Michela, Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. Since the Hotel was established in 1990, it's been 30 years now that the building is working as a Hotel. Time has a bad effect on the structure of the hotel, that's why sometimes you are unable to use both of them at the same time. Slowly, but surely, we are working on the renovation of the Hotel, to satisfy all of our guests needs. We hope that beside this little inconvenience, we will be able to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***
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Answer from bevvy21
Mar 2020 |
Hi - sorry can't remember cost. Booked through love holidays included flights & transfers
0 votes
Answer from perryng
Dec 2019 |
Sorry about the delay, I had wifi and it works in the room, as I had my mobile wifi so I cant tell how fast it was from the Hotel.
0 votes
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Answer from Shrinkingworld
Aug 2018 |
I saw a car park from the resteraunts at the rear of the hotel but am unsure of the arrangements. There was also on street parking nearby.
1 vote
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Answer from christopher k
Sep 2017 |
Not sure if there is such thing. But I could give you a list of good pubs. Strip clubs e.t.c
0 votes
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Bradley Coulson asked a question Jul 2017
Leeds, United Kingdom14 contributions4 helpful votes
Does the TRIPLE DELUXE ROOM consist of ONE double bed and ONE single bed or just THREE single beds?
Answer from Arnold W
Aug 2017 |
Sorry, i haven't logged in for a while. I stayed in a double room so i don't know, but usually a triple room is 3 single bed. In Europe and Hungary majority like Single room - 1 single bed Double room - 1 king or queen size bed Twin room - 2 single bed Double Single - 1 double bed and a single bed Triple room - 3 single bed Family room - this can be vary but usually sleeps for, a double bed and two single.
0 votes
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Jeanette M wrote a tip Dec 2019
Glenmavis Airdrie79 contributions52 helpful votes
"Our room was on the 4th floor and we had a decent view but did experience noise from the road and railway"
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Caroline H wrote a tip Nov 2019
2 contributions
"Choose a deluxe room at the rear, overlooking the car park, as the front can be noisy with traffic."
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david l wrote a tip Sep 2019
Port Talbot, United Kingdom341 contributions55 helpful votes
"Keep away form the busy main road rooms to the side much quieter ."
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Clara C wrote a tip Apr 2019
Wexford, Ireland81 contributions33 helpful votes
"The back rooms of the hotel are quieter as the building fronts a busy road. Ask for rooms with kitchenette."
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Erjola G wrote a tip Jan 2019
1 contribution1 helpful vote
"all the rooms are large and sunny"
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$47 - $94 (Based on Average Rates for a Standard Room)
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HungaryCentral HungaryBudapestDistrict I / Buda / Várkerület
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Frequently Asked Questions about Hotel Charles
Which popular attractions are close to Hotel Charles?
Nearby attractions include Varhegy (0.6 miles), Buda Castle (0.6 miles), and Castle Garden (0.7 miles).
What are some of the property amenities at Hotel Charles?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
Which room amenities are available at Hotel Charles?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Hotel Charles?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Charles?
Yes, parking is available to guests.
What are some restaurants close to Hotel Charles?
Conveniently located restaurants include Meat Boutique, Búsuló Juhász Restaurant, and Tabani Goesser Soeroezo.
Does Hotel Charles have an airport shuttle?
Yes, Hotel Charles offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Charles located near the city center?
Yes, it is 1.0 miles away from the center of Budapest.
Are any cleaning services offered at Hotel Charles?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Charles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Charles?
The staff speaks multiple languages, including English, German, Italian, and Hungarian.