Frost & Sullivan and SOCAP Forge Strategic Partnership to Elevate Customer Care and Experience

PR Newswire
2 min read
0

SAN JOSE, Calif., May 15, 2024 /PRNewswire/ -- Frost & Sullivan, a pioneer in growth strategy consulting and research, together with the Society of Consumer Affairs Professionals (SOCAP), the leading association for customer care professionals, are excited to announce their new strategic partnership, beginning May 15. This collaboration unites two powerhouses with a shared vision to significantly enhance the value of content, networking opportunities, and professional growth for their members and participants.

SOCAP and Frost & Sullivan Partnership
SOCAP and Frost & Sullivan Partnership

The partnership promises to integrate the unique thought leadership and resources of both organizations, providing an expansive platform for research, participation in more events, and a vastly enhanced network of professional connections. Members can expect broader access to innovative solutions and best practices in customer experience (CX), leveraging the combined strengths of Frost & Sullivan's analytical depth and SOCAP's extensive community engagement.

"This partnership is a strategic synergy of knowledge and networks," said Gary Robbins, Senior Partner, Frost & Sullivan. "It is designed to empower professionals at all levels of customer engagement and support, enhancing their capabilities to drive growth and transformation in their organizations."

Suzanne Durkin, SOCAP Executive Director, said, "Joining forces with Frost & Sullivan opens new opportunities for our members to advance in the customer care field. We are excited to bring together the best in industry knowledge and community-driven insights to foster an unparalleled exchange of expertise."

About Frost & Sullivan
Frost & Sullivan has 60+ years of helping clients survive and thrive through strategic transformations, offering Growth Advisory, Growth Analytics, Leadership Councils, and events. Its Customer Engagement Leadership Council is a member-driven platform empowering senior executives from leading brands to nurture meaningful connections throughout the year, determine their shared challenges and shape the future of the industry. 2024 marks the 20th Anniversary of its flagship bi-annual event: Customer Contact: A Frost & Sullivan Executive MindXchange. For more information, visit frost.com/cal, or contact Adam Geiger, National Sales Director, Events, Frost & Sullivan: adam.geiger@frost.com, 305.450.1099

About SOCAP
Established in 1973, SOCAP is a community of top-tier customer care professionals from across industries. As the oldest member-driven Customer Experience (CX) association, SOCAP facilitates collaboration, knowledge sharing, and learning among CX specialists and their solution providers. Committed to enhancing CX at all business levels, SOCAP embodies a collaborative and dynamic environment for professional growth in customer care.

For more information, visit socap.org, or contact: Sage Johnson, Director of Marketing, Society of Consumer Affairs Professionals (SOCAP), marketing@socap.org, 703.519.3700.

CisionCision
Cision

View original content to download multimedia:https://www.prnewswire.com/news-releases/frost--sullivan-and-socap-forge-strategic-partnership-to-elevate-customer-care-and-experience-302144917.html

SOURCE Frost & Sullivan

Advertisement

Recommended Stories

  • Is There Actually an RMD Cut-Off Age?

    Required minimum distributions (RMDs) are the minimum amount that you must withdraw from certain tax-advantaged retirement accounts. They begin at age 72 or 73, depending on your circumstances and continue indefinitely. There is, unfortunately, no age when RMDs stop. You … Continue reading → The post At What Age Do RMDs Stop? appeared first on SmartAsset Blog.

  • Walmart to cut jobs at headquarters, relocate others

    (Reuters) -Walmart Inc announced on Tuesday that it plans to cut hundreds of jobs at its corporate headquarters and relocate a majority of its U.S. and Canada-based remote workforce to three offices, a shift in strategy after initially endorsing virtual work during the pandemic. "We are asking the majority of associates working remotely, and the majority of associates within our offices in Dallas, Atlanta, and our Toronto Global Tech office, to relocate," Donna Morris, Walmart's chief people officer wrote in a memo to its U.S. campus associates on Tuesday. The world's largest retailer and the country's largest private employer, with 2.1 million workers globally, said most of the relocations will be to its headquarters in Bentonville, Arkansas, while some will move to its offices in the San Francisco Bay Area or Hoboken, New Jersey.

  • Walmart lays off hundreds of employees and requires others to relocate

    Walmart on Tuesday announced layoffs affecting several hundred jobs at the retail giant’s campus offices. It also said it will require most remote workers and personnel in its Dallas, Atlanta and Toronto offices to relocate to its primary offices in Bentonville, Arkansas; Hoboken, New Jersey; and the San Francisco Bay Area. The news, conveyed via a Walmart staff memo provided to The Associated Press, said the relocations will serve the goal of “bringing more of us together more often.”

  • 'Which Bucket Do I Draw From First?' Suze Orman Explains To 67-Year-Old The Best Order For Tapping Into Her Retirement Accounts

    When Ellen, a 67-year-old retiree, reached out to Suze Orman during her podcast, she had a straightforward yet crucial financial inquiry: "Which bucket do I draw from first?" Ellen, whose Social Security covers most of her daily living expenses, needed guidance on how to use her different types of retirement accounts for additional expenditures like travel. Don't Miss: The recommended retirement savings amount is $550K, but here is why so many Americans are falling short. Reddit user reveals his

  • BYD Debuts First Pickup Truck in Mexico

    Chinese automaker BYD has launched its first pickup truck, debuting a luxury plug-in hybrid in Mexico to compete with global rivals in China’s second-largest market for auto exports.

  • McDonald’s may be willing to lose money on $5 meal deals if it means winning back disgruntled cash-strapped customers

    CEO Chris Kempczinski has put a recent emphasis on affordability as low-income diners turn away from the golden arches.

  • 3M shareholders vote down executives' pay packages in annual meeting

    Former top boss at L3 Harris Technologies Bill Brown succeeded Roman as CEO on May 1. Roman transitioned to become 3M's executive chairman on the same day. Brown takes the helm after a period of what has been seen as poor financial performance, which 3M has tried to mitigate by rolling out a major restructuring that includes cutting thousands of jobs and the spinoff of its healthcare business into a listed company.

  • Kraft Heinz ‘explores interest’ in Oscar Mayer sale

    The sale could bring in between $3bn and $5bn, according to the Wall Street Journal, which cited people familiar with the matter.

  • With America Off-Limits, China EV Makers Aim to Conquer Rest of World

    Carmakers in China are accelerating a sales push in Europe and Southeast Asia and are looking to produce more abroad.

  • Biden China Tariffs Won’t Stop Temu and Shein From Drowning U.S. Shoppers in Cheap Junk

    President Joe Biden announced tariffs on some $18 billion of imports from China on Tuesday, spanning from steel to solar cells. While tariffs on big products like cranes and crucial components like semiconductors are important and understandably on Biden’s radar, China may already be winning a war of attrition, as more U.S. consumers buy its goods directly from its brands every day.