Xfinity support

@XfinityAdrienne​ 

I want to update my current phone number in my account to a new phone number but it won’t let me change the mobile phone number on the app or do I choose a different phone number for myself or am I given one 

Have you attempted to update your mobile number through the online web portal using the instructions outlined here?

I only have tried it on my phone through the app and tried on the website same issue just says we can not pull up your information at this time. I’ve tried using those steps but pops up with an error 

Thank you for letting us know, @user_iiheqo. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.