Dear Editor,
My routine trip to our local bank today was met with angst.
The conversation was none of my business, but a customer stood in the middle of the bank demanding his money for his inconvenience. His over-the-top shouting could not be ignored. His words were out of line. I thought to myself, I wish I could intervene to de-escalate this situation. Instead, I stood motionless wondering to myself, what is my escape route should he do the unthinkable? Another customer in the bank la...
