Great hotel, except staff and service.
I have been staying here for 8 weeks as my house is going through renovation.
Of course, there are a few customers that will have a different experience.
Konstantin, Justin and few others need a Special mention as they go all the way to make the guests feel at home.
Thank You for taking time to share your positive experience of staying with us. We are really appreciate it, and will share your feedback with our stuff. We looking forward to see you again if are ever in the area!
This is a fantastic hotel - super clean, nice family pool, great hot breakfast, powerful shower, outdoor fire pit / lounge, hot cookies each afternoon, convenient location. What sets it even more apart is the kindness and excellence of the staff team - JJ, Carol, Melva, Naomi, Dana, Maham, Sara, and the leadership team. They all took such great care of us and I’m so grateful.
Thank You for taking time to share your positive experience of staying with us. We are really appreciate it, and will share your feedback with our stuff. We looking forward to see you again if are ever in the area!
We had an awful stay at this hotel last night. Here’s why. We arrived at 3:30 to check in. As we did they said I had reserved two rooms. I did not. A call to the Bonvoy elite desk took care of that. At check in we were told to enjoy our completely renovated room. Entered room 324 and put my backpack on the kitchen table almost fell over. Completely wobbly legs and unusable.
We chose this hotel based on its proximity to the cemetery we had to go to today for a family funeral. As a lifetime Titanium Elite, they recognized us by putting us in a room facing a very busy intersection with18 wheelers going by ever minute or two all night. Hardly any sleep was possible. The room had no soundproofing and we could also hear and feel every step taken by the occupant in the room above us.
Then came this morning’s breakfast. The buffet had one English muffin and some prepackaged sweet rolls. The hot breakfast had two chafing trays.one had about 4 spoonfuls of dried out scrambled eggs and a few slices of bacon. The second had three unidentifiable packaged egg preparations f some sort. The fruit choices were a few red delicious apples. Thankfully there was a repast after the funeral.
I’ve spent over1,000 nights in Marriot properties and this was the worst one ever. If you want sleep and a basic breakfast please look elsewhere.
Thank you for your recent review. I apologize that you did not have an exceptional experience but appreciate you bringing your concerns to our attention. We will take your feedback and use it to try to improve our hotel. We hope that this experience does not negatively impact your image of Residence Inn by Marriott.
Staff was friendly, coffee OK. Room had broken thermostat, non working remote in one bedroom, and horrible smell every time heater turned on- some sort of nasty air freshener to cover up the fact that they do not enforce no smoking rule. Entire hallway smelled of smoke as well. Tub in bathroom didn’t drain so be end of shower I was standing in 3” of water. Tired property.
My family and I recently stayed here, as a block of rooms was reserved for a family event. Our rooms and the hallways reeked of food & the rooms were dated and very rundown. A pull-out sofa in one of our rooms was so disgusting and was sagging in the middle, that we didn't even want to touch it! Our refrigerator started banging in the middle of the night and had to be unplugged. There was lots of noise overnight from the road. The last night of our stay, we were awakened to a person pounding on the door next to our room and screaming profanities at 3:00 am. It sounded as though they would break the door down and it continued off and on for about 30 minutes. We were concerned we would hear gunshots next. As if this all wasn't enough, the catalytic convertor was cut out and stolen off of one of our cars during the same night. The front desk told our party that the property has no surveillance cameras at all. I will never stay here again!
