Oster Cordless Rechargeable Electric Wine Opener Wine Kit

Hello! Thank you for your feedback! We are very sorry to hear about the issue and we sincerely apologize for the inconvenience caused! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official page "Contact Us". Thank you! Oster Consumer Care

Hello! Thank you very much for your feedback! We are very sorry to hear about your experience with our wine opener and we sincerely apologize for the inconvenience caused! It should not have happened! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Oster® Consumer Care

Thank you for reaching out to Oster®. We are sorry to hear that your electric wine opener is already broken. This is certainly not the experience we want you to have. Take note that your Oster® 4-in-1 Wine Kit with Rechargeable Wine Bottle Opener, Wine Pourer, Vacuum Wine Stoppers, and Foil Cutter has a 3-year limited warranty and we would love to provide you with proper troubleshooting steps for possible fix. For us to do that, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below in order to help you get to the best resolution. Have a good day! https://www.oster.com/support/contact-us

Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your electric wine opener won't hold a charge. That is certainly not the experience we want you to have. No worries, we are here to help. If your wine opener is not working, it might be because the unit was not charged properly. We suggest you try the troubleshooting steps below: 1. Plug one end of the adapter cord into the base of the recharging unit and the other end into the main socket. 2. Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener. 3. When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles. Take note: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually. Your Oster® Cordless Rechargeable Electric Wine Opener Wine Kit has a 3-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!

Thank you for reaching out to Oster®. We are sorry to hear your experience with your electric wine opener where the charger is junk. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Oster® 4-in-1 Wine Kit with Rechargeable Wine Bottle Opener, Wine Pourer, Vacuum Wine Stoppers, and Foil Cutter has a 3-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day! https://www.oster.com/support/contact-us

Thank you for reaching out to Oster®. We are sorry to hear you cannot stand using the electric wine opener since it is sticky. We will be glad to check for options to see how we can help you further. As we want to hear more context of what happened to your electric wine opener and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution. Your Oster® 4-in-1 Wine Kit with Rechargeable Wine Bottle Opener, Wine Pourer, Vacuum Wine Stoppers, and Foil Cutter has a 1-year limited warranty. Have a great day! https://www.oster.com/support/contact-us

Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your Oster® Silver Electric Wine Opener stopped working. That is certainly not the experience we want you to have. No worries, we are here to help. If your wine opener is not working, it might be because the unit was not charged properly. We suggest you try the troubleshooting steps below: 1. Plug one end of the adapter cord into the base of the recharging unit and the other end into the main socket. 2. Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener. 3. When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles. Take note: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually. Your Oster® Cordless Rechargeable Electric Wine Opener Wine Kit has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!