ALERT: Beware of UI Scams – Learn More
UI Online: A New Web-Based System for Unemployment Insurance
The UI Online Website is available from 5:00 AM to 10:00 PM daily. UI Online provides a way for you to file and access your Unemployment Insurance claim.
YouTube videos are available to help claimants learn about UI Online Services:
- How to Apply for UI Benefits – Getting Started with UI Online to File for Massachusetts Unemployment Benefits
- How to Request Benefit Payment – Filing Weekly for Massachusetts Unemployment Benefit Payments Using UI Online
Notes for Using the UI Online Website:
- Do not use the “Back” button on your browser. Instead, use the “Previous” and “Next” buttons in UI Online.
- When entering dates, use slashes (example: 01/01/2013, 2 digit month/2 digit day of the month/4 digit year).
- For current WebCert and TeleCert users, you may be asked for your mother’s maiden name to set up a new password in UI Online. Please only enter the first four (4) letters of the maiden name in the field when requested, using lowercase letters only.
- A new password must conform to the following requirements :
At least 8 characters in length
Not previously used within the UI system.
Contains all four of the following categories::
Uppercase character (e.g. A-Z)
Lower case Character (e.g. a-z)
Numeric digit (e.g. 0-9)
Non Alphanumeric character. (e.g. !,@,#,%,$,&, or *)
Additionally, a new password should not:
Spell a word or series of words that can be found in a standard dictionary.
Spell a word with a number added to the beginning and/or end.
Be based on any personal information such as name, pet, birthday, etc. - To set up a security question and secret answer, do not include spaces in your secret answer.
- Remember to Log Out when you are done.
- Online Service Support can be contacted via telephone at (617) 626-5700.