Seeking Help to Reset Password for Outlook Account - Microsoft Community

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Seeking Help to Reset Password for Outlook Account

Hello Microsoft Community,

I hope everyone is doing well. I'm reaching out here seeking some advice on how to reset the password for my Outlook account.

Here's a brief summary of my situation:

  • I've been locked out of my Outlook account linked to an email address (I won't share the exact address here for privacy reasons).

  • This Outlook account is crucial for me as it's linked to my Gmail account, and due to this issue, I'm unable to access certain features and services.

  • Unfortunately, I am unable to rectify this issue via the normal password reset methods provided by Outlook.

Here's a bit more detail:

  • Whenever I try to reset the password through the usual "Forgot password" feature on the Outlook login page, I encounter difficulties. It seems that the standard recovery methods are not working in my case.

  • I have also explored other options for password recovery within the Outlook system, but none seem to address my specific situation.

  • The account linked to this Outlook address is functioning normally, and there haven't been any issues on that end.

System Information:

  • I'm using a Windows 10 operating system.

  • I primarily access my email accounts through web browsers, such as Google Chrome and Microsoft Edge.

I would greatly appreciate any advice or suggestions you may have regarding how I can proceed with resetting the password for my Outlook account, given the unique circumstances I'm facing. If there are any alternative methods or steps I should consider, please do share them.

Thank you in advance for your time and assistance. I'm looking forward to your insights and recommendations.

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Dear jussey27,

Welcome to Microsoft Community. 

We understand that you're having a hard time recovering your Microsoft account as it was locked. We understand the importance of getting this account back and we apologize for any inconvenience this may have caused you.

Please know that the Microsoft account is managed by a full automated server, and no one has manual access to it. All of your security information in the account is managed, stored on the Cloud Server, and managed by the automated server.

Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. But if you think you haven't had one, you can unlock your Microsoft account by following the steps provided in thisAccount has been locked - Microsoft Support. If that doesn't help, you really need to fill out the form again to help you unlock the account and reset your password. You can follow some helpful tips provided in this Account has been locked - Microsoft Support on how to fill out the form effectively.

You can fill out the form:Recover your account (live.com)

Thank you for your time and understanding.

 

Best Regards,

Peter.Y-MSFT | Microsoft Community Support Specialist

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Question Info

Last updated June 7, 2024 Views 55 Applies to: