Holiday Inn Macau, an IHG Hotel
Rua De Pequim 82-86 Rua de Pequim, Macau 33460 China
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4.0
#46 of 114 hotels in MacauLocation
4.2
Cleanliness
3.8
Service
4.0
Value
3.8
Stay at the welcoming Holiday Inn Macau hotel in China and unwind in our Tea Tree Spa and Fitness Centre between strolls to Macau's main sights. You'll recognise the elegant Holiday Inn Macau, in the heart of Macau's lively business district, by its ornate facade. At this central hotel you're never far from Macau's landmarks, like the iconic Ruins of St Paul's cathedral, 5km away and mosaic Senada Square, 4km away. Soothing aromatherapy massages and facial treatments clear your head in our relaxing Tea Tree Spa. You can be in Hong Kong in 1 hour from Macau Outer Harbour Ferry Terminal. Racing fans flock to the island for November's Macau Grand Prix, 1.5km away, while vintage racing cars and ancient wines are displayed at the Grand Prix and wine museum 1km away. Get to your conferences and banquets with ease at Macau Tower Convention and Entertainment Centre, 5.5km from Holiday Inn Macau. You can jet off or do business 8km away at Macau International Airport.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children's television networks
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Wifi
Indoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Currency exchange
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Seating area
Telephone
Bottled water
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Chinese, Filipino
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
58 Restaurants
within 0.3 miles
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Detailed Reviews
Despite it belonging to a well known hotel chain, this hotel is not up to expectations.
Macau hotels are expensive and despite choosing a "branded" hotel, the rooms are dusty and air is bad.
No breakfast is included, despite the high charges. The hotel looks run down from the lobby to the rooms. Staff are friendly ( maybe because many are Filipinos ).
Located in the older part of Macau, there are many restaurants around. But these catered to mainly visitors from the mainland. You won't find a Pizza Hut, Macdonalds or KFC . So breakfast is a challenge.
If casino is your interest, you will be spoilt for choices. There are many many gaming outlets within a 100m radius. And if you have insomnia, the hotel has a small casino of it's own.
The only reason I'm in Macau is because my last visit was about 10 years ago, and the big Boss from the mainland was there a week before, promising great developmental plans for Macau.
Macau hotels are expensive and despite choosing a "branded" hotel, the rooms are dusty and air is bad.
No breakfast is included, despite the high charges. The hotel looks run down from the lobby to the rooms. Staff are friendly ( maybe because many are Filipinos ).
Located in the older part of Macau, there are many restaurants around. But these catered to mainly visitors from the mainland. You won't find a Pizza Hut, Macdonalds or KFC . So breakfast is a challenge.
If casino is your interest, you will be spoilt for choices. There are many many gaming outlets within a 100m radius. And if you have insomnia, the hotel has a small casino of it's own.
The only reason I'm in Macau is because my last visit was about 10 years ago, and the big Boss from the mainland was there a week before, promising great developmental plans for Macau.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel is not to be mistaken with the other Holiday Inn Express which is on the next parallel street. First of all as this hotel doesn't offer a pick up shuttle from the ferry terminal / airport our experience to reach it was not nice. We got scammed, in that we had to pay HK 120 for a 6 km drive by a unmetered taxi from the ferry terminal. Metered taxi were unavailable at the ferry terminal with long queue and no sign of any taxi lining up at the ferry taxi stand ,even though we landed in the middle of the day,We were also told that one could not board the public bus with big luggage. I wish we had consulted the hotel to send us a radio taxi instead . While depoarting we did just that and the hotel organised a radio taxi for us to the Macau airport early in the morning.
When we landed our arrival concided with a big bus load of tourists ,which meant the check in procedure got even slower, though they were immediately attended to by another dedicated staff member. This is the first time ever I experienced a long queue for checking into a hotel.The girl who finally attended us did apologise for the delay so no hard feelings.
The room given to us was really not very clean with traces of dust on the phone , clock and mould on the bathroom window screen and tiles of the bathroom as well as hair on the carpet. Looks like room cleaning is very perfunctory .The queens size beds were narrow.Room was well stocked with toiletries and tea/ coffee bags etc. Room window view was not great you get to see dilapidated buidlings.
Breakfast buffet spread was a good mix of local and western food items though it was the same menu on all days that we stayed. We did avail the set menu for dinner and found the local cuisine we tried tasty.The waiters are courteous and attentive.
I would like to mention an extremely helpful hotel bellboy who very patiently in English explained how we could get the bus to Guia Fortress, as we had been declined by many taxis we flagged down outside the hotel. I wish I had noted his name he really went out of his way to guide us.We used the bus to go and walked all the way back as it is not too far from the hotel.
Tip: The closeby Starworld hotel shuttle can be used to commute to Cotai strip.
All in all the stay was good though the rooms really need to be renovated.If a shuttle is operated it would help.
When we landed our arrival concided with a big bus load of tourists ,which meant the check in procedure got even slower, though they were immediately attended to by another dedicated staff member. This is the first time ever I experienced a long queue for checking into a hotel.The girl who finally attended us did apologise for the delay so no hard feelings.
The room given to us was really not very clean with traces of dust on the phone , clock and mould on the bathroom window screen and tiles of the bathroom as well as hair on the carpet. Looks like room cleaning is very perfunctory .The queens size beds were narrow.Room was well stocked with toiletries and tea/ coffee bags etc. Room window view was not great you get to see dilapidated buidlings.
Breakfast buffet spread was a good mix of local and western food items though it was the same menu on all days that we stayed. We did avail the set menu for dinner and found the local cuisine we tried tasty.The waiters are courteous and attentive.
I would like to mention an extremely helpful hotel bellboy who very patiently in English explained how we could get the bus to Guia Fortress, as we had been declined by many taxis we flagged down outside the hotel. I wish I had noted his name he really went out of his way to guide us.We used the bus to go and walked all the way back as it is not too far from the hotel.
Tip: The closeby Starworld hotel shuttle can be used to commute to Cotai strip.
All in all the stay was good though the rooms really need to be renovated.If a shuttle is operated it would help.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Place is convenient, and shuttle service is available for pick-up and drop-off.
On my stay in 2018, there was some maintenance work going on, and the hotel was a little loud.
The hotel was within walking distance of the old center of Macau, as well as the Guia fort and lighthouse.
Overall, it was a pleasant stay.
On my stay in 2018, there was some maintenance work going on, and the hotel was a little loud.
The hotel was within walking distance of the old center of Macau, as well as the Guia fort and lighthouse.
Overall, it was a pleasant stay.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked two rooms during the Christmas holidays, though non smoking rooms assigned but the odour is still terrible, the moment you step out of the lift you can smell the strong cigarette smoke along the corridor and mind you it is a non smoking floor.
The only merit is the room size, the furnishings are dated and worn-out, seriously need a facelift.
The bathroom shower curtain stained with mould and it's stink.
The hotel is crowded with lots of loud Chinese mainland visitors, so my advice is go look for somewhere else if you don't want your holiday be ruined.
The only merit is the room size, the furnishings are dated and worn-out, seriously need a facelift.
The bathroom shower curtain stained with mould and it's stink.
The hotel is crowded with lots of loud Chinese mainland visitors, so my advice is go look for somewhere else if you don't want your holiday be ruined.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnMacau, Public Relations Manager at Holiday Inn Macau, an IHG Hotel
Responded Jan 9, 2020
Dear Guest, Thank you for choosing Holiday Inn Macau for your hospitality needs. We appreciate you for taking the time to share your experience with us. Your feedback is invaluable to us. We are so regretful that you were not satisfied with room arrangement, cleanliness, and environment. Your feedback has been forwarded to the management team and related department for review and investigation, as we always aim to deliver better service to our guests. Again, thank you for sharing your opinion with us. Best regards, Holiday Inn Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once you enter the lobby, you kind of knew what was to come right then. The smell, the personalities in the lobby, the surrounding area that differs so much from the old charm of Macau.
I wanted to hide my feeling, and the front desk staff seem friendly and norma, in their white polo shirts with green logos. Good evening, Sir!
When the lift arrived on floor 22, you will be welcomed with old cigarette smell mixed with strong fragrance of cleansing agents. No air purifier could be seen. It would go downhill from there.
I was allocated Room 221X. The room was not just dated and run down. I found hair everywhere, in the bath, and on the floor, even found some 'curly' ones in the bed under the cover. I could just take them as careless cleaning, but keep picturing what mess and actions happened before they let new guests take the room.
I had such uneasy feeling that I had to sleep with most of my clothes on and not covering myself with the beddings, just in case I caught something nasty. The rate I paid was reasonable for the weekend and definitely not the cheapest. Breakfast was also below average.
Only had I check other reviewers honest pictures. I had no idea how this hotel could be rated as 4 out of 5. Now I know. The reviews were all mixed up with the [ Holiday Inn at Cotai Strip ] which doesn't exist anymore and transformed into the Londoner Macao following the pandemic. Many reviews were also in local language, rated 4 or 5 and I wonder how.
I regretted not picking the holiday inn express nearby. which is a new hotel and the price was even $xxx MOP cheaper. I should have known better then. I think this place is only suitable for the kind of tourists spending all night on bacarat tables, probably in need of some chain-smoking and sexy times before passing out. Better luck next time.
I wanted to hide my feeling, and the front desk staff seem friendly and norma, in their white polo shirts with green logos. Good evening, Sir!
When the lift arrived on floor 22, you will be welcomed with old cigarette smell mixed with strong fragrance of cleansing agents. No air purifier could be seen. It would go downhill from there.
I was allocated Room 221X. The room was not just dated and run down. I found hair everywhere, in the bath, and on the floor, even found some 'curly' ones in the bed under the cover. I could just take them as careless cleaning, but keep picturing what mess and actions happened before they let new guests take the room.
I had such uneasy feeling that I had to sleep with most of my clothes on and not covering myself with the beddings, just in case I caught something nasty. The rate I paid was reasonable for the weekend and definitely not the cheapest. Breakfast was also below average.
Only had I check other reviewers honest pictures. I had no idea how this hotel could be rated as 4 out of 5. Now I know. The reviews were all mixed up with the [ Holiday Inn at Cotai Strip ] which doesn't exist anymore and transformed into the Londoner Macao following the pandemic. Many reviews were also in local language, rated 4 or 5 and I wonder how.
I regretted not picking the holiday inn express nearby. which is a new hotel and the price was even $xxx MOP cheaper. I should have known better then. I think this place is only suitable for the kind of tourists spending all night on bacarat tables, probably in need of some chain-smoking and sexy times before passing out. Better luck next time.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Pick a newer hotel nearby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Macau Holiday Inn Macau, Owner at Holiday Inn Macau, an IHG Hotel
Responded Sep 27, 2023
Dear Guest CaveVic, Thank you for choosing Holiday Inn Macau for your hospitality needs. We appreciate you for taking the valuable time in bringing your experience and concern to our attention; your feedback is invaluable to us. We are sorry to hear that you have less satisfaction on hotel environment. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. Thank you again for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests and we look forward to welcoming you back soon. Carmond Hui General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've tried to book a room via IHG website but it said there's no room available, so we reached out by phone and their staff told us the room was still available. We're trying to book a room by phone, but due to staff's lack of ENGLISH SKILL, they suggest us to come and book on the spot.
Because I'm diamond member from IHG, I chose diamond & platinum line. Unfriendly staff name Catherine simply said "No more room" and looked unhappy because I stand in diamond line.
She looked surprised after I told her that I'm diamond member. Thank you CATHERINE for being rude and ruined my holiday!
Because I'm diamond member from IHG, I chose diamond & platinum line. Unfriendly staff name Catherine simply said "No more room" and looked unhappy because I stand in diamond line.
She looked surprised after I told her that I'm diamond member. Thank you CATHERINE for being rude and ruined my holiday!
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Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Macau Holiday Inn Macau, Owner at Holiday Inn Macau, an IHG Hotel
Responded Jan 28, 2024
Dear Guest hansadr, I'm sorry to hear about your frustrating experience with our staff. We strive to provide excellent service to all our guests, and it's disappointing to learn that you did not receive the level of assistance you deserve. We will bring your concerns to attention to ensure that steps are taken to prevent similar situations in the future. We truly value your loyalty as a Diamond member, and we hope to have the opportunity to restore your faith in our hotel during your future stays. Carmond Hui General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is dated and the neighborhood is kind of sketchy. Rooms are dated, bathroom although small, felt much modern and clean. Kudos to the staff at the front desk, all very helpful and nice.
Price was somewhat high giving the hotel conditions and surroundings. I would rather go to newer hotels in the island in front, where all the new casinos are.
Price was somewhat high giving the hotel conditions and surroundings. I would rather go to newer hotels in the island in front, where all the new casinos are.
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Date of stay: October 2023Trip type: Traveled with friends
Room Tip: Stay in the island in front and just take a cab to go to downtown Macao . There are beautiful...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Macau Holiday Inn Macau, Owner at Holiday Inn Macau, an IHG Hotel
Responded Oct 17, 2023
Dear Guest CSD1975, Thank you for taking the time to share your experience. We are pleased to read that you found satisfied on our staff service, which can highly motivate our team to maintain and improve the quality of service in the future. We are sorry to hear that you have less satisfaction on the hotel facilities and environment. Our hotel has been continuously carrying out various renovation projects on added amenities in order to improve the comfort for guests. However, your feedback is important for us to identify our hotel for improvement and we appreciate your comment, as one of our visions is to create unforgettable value for money experience to our guests. Thank you again for your feedback and hope to see you soon Carmond Hui General Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service was great, F&B sizzling plate set was awesome. We stayover for one night and tried their dinner set. The experience was satisfying. Recommend if you are looking for middle-range hotel in old Macau peninsula area.
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Date of stay: June 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel closed to the city center. A few shops nearby for street food, pharmacies and souvenirs. I did not explore a lot on the facilities as I just stayed for one night. The staff are friendly and helpful, allow me to check in the luggage before the check in time. No hotel shuttle is available.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was undergoing major renovation. 95% of the public areas that were available to the public (the rest were closed off including the main lobby and one of the restaurants) were in chaos. We had to enter the hotel through the bar at the rear of the building. The reception area was set up in the bar area of the hotel. There was a live band playing in the same room, making it almost impossible to hear yourself think.
At no point before we arrived were we informed of the renovations. Having had known this we would not have chose this hotel as we had 2 young children with us.
Trying to check in we had to wait for a while to gain a receptionist that had some limited English. We were not spoken to about our reservation and just asked for a credit card for the deposit. We were given no information about the hotel facilities or breakfast. We had to ask the concierge about our luggage and arrange ourselves for it to be sent to the correct room.
The next morning we managed to find our way to where breakfast was served (On the 4th floor). We had booked a bed and breakfast rate. Unfortunately the reception had not put our room number on the list for having got breakfast and they had not given us a voucher to exchange at the restaurant. We were denied access to the breakfast buffet. My wife and 2 children had to sit at the entrance whilst I had to go downstairs to reception with the breakfast manager to prove that I had breakfast as part of my room rate.
Given that this is supposed to be a 4 star hotel we were treated very poorly. As they hotel had my credit card number for payment I see no reason why I had to sort our the breakfast situation before allowing to eat.
At breakfast after requesting a non-smoking table we were placed at a table surrounded by smokers. The only distinction that our table was non-smoking was that the staff removed the ashtray.
I also discovered that the rate at the hotel being advertised was less than half that which I had booked (even though I had booked the guaranteed cheapest rate on the central holiday inn website). I managed to get through to a reservations number to have it changed but this could only occur for the second night of the stay.
All in all the service given by the staff attitude was inadequate and very little English was spoken.
The only positive about this hotel is the central location. I would consider this to be the worst holiday inn property I have stayed in.
At no point before we arrived were we informed of the renovations. Having had known this we would not have chose this hotel as we had 2 young children with us.
Trying to check in we had to wait for a while to gain a receptionist that had some limited English. We were not spoken to about our reservation and just asked for a credit card for the deposit. We were given no information about the hotel facilities or breakfast. We had to ask the concierge about our luggage and arrange ourselves for it to be sent to the correct room.
The next morning we managed to find our way to where breakfast was served (On the 4th floor). We had booked a bed and breakfast rate. Unfortunately the reception had not put our room number on the list for having got breakfast and they had not given us a voucher to exchange at the restaurant. We were denied access to the breakfast buffet. My wife and 2 children had to sit at the entrance whilst I had to go downstairs to reception with the breakfast manager to prove that I had breakfast as part of my room rate.
Given that this is supposed to be a 4 star hotel we were treated very poorly. As they hotel had my credit card number for payment I see no reason why I had to sort our the breakfast situation before allowing to eat.
At breakfast after requesting a non-smoking table we were placed at a table surrounded by smokers. The only distinction that our table was non-smoking was that the staff removed the ashtray.
I also discovered that the rate at the hotel being advertised was less than half that which I had booked (even though I had booked the guaranteed cheapest rate on the central holiday inn website). I managed to get through to a reservations number to have it changed but this could only occur for the second night of the stay.
All in all the service given by the staff attitude was inadequate and very little English was spoken.
The only positive about this hotel is the central location. I would consider this to be the worst holiday inn property I have stayed in.
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Date of stay: July 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are two Holiday Inns in Macau. If you are asking for the right one, then first you take free shuttle from the airport to the ferry station, then take the hotel's free shuttle from the ferry station.
Eveey 15 minutes they go back and forth to the hotel and ferry port.
…
"Stay in the island in front and just take a cab to go to downtown Macao . There are beautiful Unesco sites to explore."Read full review
…
PRICE RANGE
$77 - $116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn macau hotel macau, macau holiday inn, holiday inn macau peninsula, macau peninsula holiday inn
LOCATION
ChinaMacau
NUMBER OF ROOMS
323
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN MACAU, AN IHG HOTEL $72 ($̶9̶1̶) - Updated 2024
Frequently Asked Questions about Holiday Inn Macau, an IHG Hotel
Which popular attractions are close to Holiday Inn Macau, an IHG Hotel?
Nearby attractions include Performance Lake at Wynn Palace (0.3 miles), St. Dominic's Church (0.06 miles), and Rua da Felicidade (0.3 miles).
What are some of the property amenities at Holiday Inn Macau, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Macau, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Macau, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Holiday Inn Macau, an IHG Hotel?
Conveniently located restaurants include Ristorante Il Teatro, Robuchon au Dome, and The Eight.
Are there opportunities to exercise at Holiday Inn Macau, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Holiday Inn Macau, an IHG Hotel located near the city center?
Yes, it is 1.0 miles away from the center of Macau.
Are any cleaning services offered at Holiday Inn Macau, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Macau, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Macau, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, and Filipino.
Are there any historical sites close to Holiday Inn Macau, an IHG Hotel?
Many travelers enjoy visiting Our Lady of Penha (0.7 miles), Mandarin's House (0.9 miles), and Ruins of St. Paul's (0.6 miles).