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About Jetstar Asia Airways - Singapore
Headquarters: Singapore Changi Airport T1, PO Box 323, Singapore Singapore 918144
Airline Summary
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.
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Manila - Singapore
Southeast Asia
I’m not going to hold Jetstar Asia as an airline company entirely responsible for my experience (or lack thereof), but I do need to highlight where things went wrong and how the follow-up unfolded. I place the majority of the blame on the Manila airport’s disgustingly close-minded staff who are contracted out by multiple different airline companies to deal with passengers and cargo. Jetstar is just one of dozens of carriers that may “give you” this same experience if you use an electric wheelchair and are flying out of Manila. A quick overview: I was denied boarding for my Jetstar flight from Manila to Singapore because my electric wheelchair was deemed “unsafe” to be loaded. I have taken this chair to almost fifty different countries on four continents with dozens of airlines on over 150 flights. The batteries are non-removable due to design limitations and are certified as airworthy by the FAA and Canadian authorities. They are protected in such a way as to specifically prevent short circuiting, activating, and catching fire. Permobil, the manufacturer, is a Swedish company that builds the finest, most high quality chairs you could get anywhere. And I’ve traveled enough on planes around the world at this point (December 2023) to have accrued hours of practice knowing what to say, how to say it, and the documentation to provide check-in and gate agencies to give them peace of mind. I thought this would be just an ordinary flight where, sure, I may need to give lots of documentation and answer lots of redundant questions, but that things would all progress smoothly. Well, certainly did I think wrong. The Manila airport staff really brought out some raw emotions from me, geez. The most comparable experience I’ve had, when I was denied my wheelchair on a flight from Estonia to the US via Poland, didn’t even rattle me as much as this. I was flat-out bawling at the gate and snapping angrily at the staff, all of whom evidently didn’t have one ounce of care—looking back on it without the charged emotions, I know I would’ve thought the exact same about their aloofness. It was shocking. Any requests for help or for getting a supervisor were addressed by saying, “Talk to customer service on the phone.” No one was willing or able to actually support me in person. And customer service at the hour I was denied boarding was closed down for the night, and in general, it took (as it usually does) HOURS to reach someone on the phone. All in all, combined with denials from Scoot in the coming days, I lost hundreds of dollars on pre-booked flights, hotels, etc. I was forced to stay in Manila for another several days, missing out on Singapore, Thailand, Malaysia, and many other beautiful places. Was my extra time in Manila fun? Nope. Each day I went back to the airport to try to rebook and speak with supervisors and managers in person and via phone. Most conversations were difficult, unproductive, and nonchalant on behalf of the contracted staff. Filipino people are supposed to be kind, hospitable, and tolerant. That’s the impression I have ALWAYS had about people in this country, a country that is beautiful in areas outside Manila. Manila, though…people here felt fake in a way I had never experienced anywhere else, not even in Warsaw. I’m not saying EVERYBODY. I’m saying some people. And the bottom line is that I use the word discriminatory to describe the general attitudes of these airport workers. This obviously stems from a severe close-mindedness and lack of experience handling travelers in electric wheelchairs, because the fact of the matter is that Filipinos don’t usually use electric wheelchairs, and they definitely don’t regularly travel by air with them. There is a stigma that wheelchair users cannot achieve independence, definitely not the independence to travel. And travel alone instead of having a companion. I would’ve rated Jetstar one star if not for the aftermath which took place with customer service, albeit with quite a lag in time from mid-December when this happened. I was eventually connected with a customer service representative named Ally, who I must commend for the attitude in her response. I felt she was genuinely sorry for the experience, and most importantly, she could grasp how it was unacceptable. She advised me on the dangerous goods form that Manila staff SHOULD have provided me to fill out; then, she said, I would’ve been able to fly. Even though my chair is not dangerous, of course…but I’ll happily do anything that gets my wheelchair on the plane. Now I know for next time (assuming there is a next time). Ally also gave me a $100 flight credit for use on any Jetstar flight in the future. I appreciated the gesture, although I believe my situation is worth much more than a hundred bucks of compensation…but I’m not getting into a legal battle. All in all, Jetstar’s response was sufficient for my needs, mainly because I sensed that Ally would reach out to Manila and (hopefully) get some retraining going. Electric wheelchair users: Be VERY careful when flying out of Manila. Book Philippine Airlines if you must fly out of that airport.…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manila - Singapore
Southeast Asia
Terrible Jetstar sucks!!!! I will never recommend this flight to anyone. Cebupac is better than this!!! Never never again!!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Singapore - Kuala Lumpur
Southeast Asia
Their poor check in processes, terminals that didn’t work and unhelpful staff caused me to miss my flight. I was forced to buy a new ticket with another airline. I arrived 5 minutes before the 45 minute check-in closure time. The check-in kiosk didn’t work. I asked for help. The lady I asked for help merely repeated what I did which produced the same result. She then sent me to another lady that I had to queue to wait and see. By the time I waited and got to see her the time was less than 45 minutes before departure. She said she couldn’t check me in and sent me to another queue. At this third counter I explained that I had arrived ahead of check-in closure time and the problems I encountered. The supervisor there asked me for proof of this. I told him to go talk to the 2 service staff I had already talked to. He didn’t. Instead he refused to check me in. I ended up not being able to fly and had to buy a new ticket with another airline.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Singapore - Melbourne
International
The counter staff Jananee and Caleb was very helpful and nice when encounter some issues with my flight. Mad respect to them🙏👊
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Singapore - Phnom Penh
Southeast Asia
This airline is to avoid at all cost. Their lugguage policy is just a scam. They weight your lugguge and your back pack and need to be 7kg both.. My luggage was 7kg but my back pack which has a laptop and charger weighted extra 2~3kg. They charged me 70 SGD for extra lugguage + the guy working there was rude and literraly stopping every one to get more money. Quiet funny even if it is a low cost airline. Choose other asian airlines and you will have better service for the same price.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Skies over Phnom Penh
The smell and yellow stains fro this flight JQ58 was XXXXXXXXXXX to say the least
123456…
Don wrote a tip Feb 2024
"Order your food/drinks online before the flight if flying more than 2 hours"
Fluff D wrote a tip Feb 2024
"Not the airline to fly with if you have a fixed schedule or confirmed itinerary. Very unethical practice in my opinion. "
Pam wrote a tip Feb 2024
"DO NOT fly with them. They are late every single week to and from every destination! Avoid at all costs!"
123456…
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Register Jetstar Asia Airways - SingaporeSearch flights
Round TripOne-wayMulti-city
Depart
Sun, 23/06
Return
Sun, 30/06
Travellers
1, Economy