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Question you might have
Welcome offer and Reward Redemption
- MoneyHero Exclusive Rewards: Reward Redemption Status
- 3 settings to ensure coupon reward eligibility
- How to redeem exclusive rewards from MoneyHero?
- How do banks recognise that my application is submitted via MoneyHero?
About MoneyHero Exclusive Offer - Terms and Conditions
- Best Loan Exclusive Offer Guarantee (the “Promotion”) Terms & Conditions
- Terms and Conditions of the MoneyHero App "Review and Win" Contest campaign (the “Contest”)
- Terms and Conditions of the MoneyHero App X Food Angel Meals Support Programme (“Terms & Conditions”)
- Terms and Conditions of the MoneyHero App HK$50 HKTVmall e-Voucher Promotion (“Terms & Conditions”)
- Terms and Conditions of the MoneyHero App HK$50 HKTVmall e-Voucher Promotion (“Terms & Conditions”)
- HASE enjoy MAR-MAY
About MoneyHero Account Feature
- I forgot my password. How do I retrieve it?
- I’m a new visitor. How do I login?
- How do I log out of my account?
- How do I change or reset my password?
- I didn't receive the OTP (One Time Passcode) to confirm my mobile phone number?
- I think my account was hacked or someone is using it without my permission.
About MoneyHero Welcome Gift - 3 Months of Free Online Banking Insurance
- Who should I contact for inquiry?
- What is the definition of cyber attack?
- What does my free online banking insurance cover?
- Who is insured?
- Which countries am I insured in?
- What is Insured Period?
About MoneyHero
- How does MoneyHero feature and pin products?
- How much does it cost to compare on MoneyHero?
- How do I compare products?
- How to find the right financial products for you?
- Find the best deal in MoneyHero
- How to know offers of credit card?
Credit Card
- What is application reference number?
- Credit cards glossary
- Can an entry-level employee apply for a corporate card?
- How is a corporate card's credit limit determined?
- What are the charges of corporate cards?
- How can I manage the corporate card programme?
Personal Loan
- What are Loans?
- What are the Personal Loans? How are they different from other consumer loans?
- What are the types of Personal Loans Available in Hong Kong?
- Why do I need a Personal Loan? How Much Should I Borrow?
- Why do I need a Personal Loan? How Much Should I Borrow?
- What do I need to make a successful Personal Loan Application?
Securities Account
Payroll Accounts
- Which types of bank accounts are provided in Hong Kong?
- What are the fees & charges for bank accounts?
- If I am a Hong Kong resident, what documents do I need to apply for a bank account?
- If I am a non-Hong Kong resident, what documents do I need to apply for a bank account?
- What is Payroll Account?
- How to select the best payroll account?
Car Insurance
Travel Insurance
- How do I revise the information entered after my purchase of travel insurance via MoneyHero?
- I haven't received any policy details for the travel insurance purchased via MoneyHero
- AXA x MoneyHero Travel Insurance incentives programme
- What are the differences between annual and single travel insurance plan?
- What are the benefits of buying travel insurance online?
- What are not covered in a travel insurance?
Domestic Helper Insurance
- Benefits Of Comparing Domestic Helper Insurance
- Types of Domestic Helper Insurances
- Main Coverage of Domestic Helper Insurances
- Medical Expenses Cover For Abuses Of Family Members
- Replacement Lock Cover
- Fidelity Guarantee Cover
Home Insurance
- Benefits Of Comparing Home Insurance
- Main Coverage Of Home Insurance
- Water Pipe Leakage
- Household Content
- WorldWide Personal Belongings
- Domestic Helper's Effect
Mortgages
- How long is the repayment tenor?
- What are the differences between “additional borrowing” and “second mortgage”?
- Should I choose the flexible rate or the fixed rate mortgage plan?
- How to borrow Mortgage up to 90% LTV?
- What are the different types of mortgages in Hong Kong?
- What is the maximum loan amount that I can borrow?
WeWa Unionpay Card
- How can I enter WeWa UnionPay Diamond Card “Shake to Win II” Lucky Draw?
- What are the designated stores included in WeWa Cash Rebate campaign?
- When will I receive the welcome gift of WeWa UnionPay Card?
- What is the definition of new customers of WeWa Unionpay Diamond Card?
DBS Black World Mastercard
- Eligible transactions of DBS Black World Mastercard welcome offers
- When will I receive DBS Black World Mastercard welcome offer?
- What is DBS$ of DBS Black World Mastercard?
- What is the definition of new customers of DBS Black World Mastercard?
American Express Platinum Credit Card
- What transactions are not eligible for American Express Platinum Credit Card welcome offers?
- When will I receive the welcome gift of American Express® Platinum Credit Card?
- What is the definition of new customers of American Express® Platinum Credit Card?
DBS Eminent Visa Card
- Is there any spending requirements on DBS Eminent Visa Card's basic cash rebate?
- Eligible transaction of DBS Eminent Visa Card welcome offers
- When will I receive the extra welcome gift of DBS Eminent Visa Card?
- What is the definition of new customers of DBS Eminent Card?
BEA Visa Signature Card
- How can I enjoy BEA Visa Signature Card's BEA Days rebate?
- What are the eligible spending of BEA Visa Signature Card?
- What is the definition of new customers of BEA Visa Signature Card?
BEA iTitanium Card
- What transactions are not eligible for BEA i-Titanium Card welcome offers?
- What is BEA i-Titanium Card i-Dollar Reward Programme?
- What is the definition of new customers of BEA i-Titanium Card?
American Express® Cathay Pacific Elite Credit Card
- Complimentary Travel Insurance provided by American Express® Cathay Pacific Elite Credit Card
- What is the definition of new customers of American Express® Cathay Pacific Elite Credit Card?
Citibank PremierMiles Card
Citi Rewards Card
- Designated Merchants that can earn 5X bonus points (HK$3 = 1 mile) of Citi Reward Card
- When will I receive the welcome gift of Citibank Rewards Card?
- What transactions are not eligible for Citi Rewards Card welcome offers?
- What is the definition of new customers of Citibank Rewards Card?
Citi Prestige Card
- When will I receive Citi Prestige Card welcome offer?
- What is the definition of new customers of Citi Prestige Card?