News — Planning Your Visit
Opening times
The Centre’s core hours for the majority of stores are:
Monday to Saturday: 9.00am to 5.30pm
Sunday: 10.00am to 4.00pm
Individual store times vary. Please check with each retailers’ page here
Cafes and food outlets are open. Please check here
Entrances
The Centre can be accessed from the following entrances/times:
Monday to Saturday
William Hill via Bus Station 6.00am- 9.00pm with a buzzer to contact security outside of these hours.
McDonalds 6.00am- 9.00pm with a buzzer to contact security outside of these hours.
Sainsbury’s 7.30am – 6.00pm
Betfred via Health Centre: 7.30am – 6.00pm
Ladbrokes: 7.30am – 7.00pm
SUNDAY
All entrances are open 8.30am – 4.00pm.
Car parks
All car parks are open. Please only use disabled bays if you are a blue badge holder and family bays if you have young children.
Bus Station
Bus services are operating and for information on timetables visit: https://www.gonortheast.co.uk/services
Seating
There are seats on the mall near Sainsbury’s, at the escalator near Iceland and also near Trespass. There are seats on the first floor also.
Are the toilets open?
Our public toilets can be found on the first floor and include disabled facilities and a Changing Places room. Our queuing system remains in place to help flow around the Centre, especially during busy periods.
Please speak to a member of staff if you need any assistance.
Baby Change
Our baby change room is open. Please speak to a member of staff if you need any assistance.
Can I use the lifts?
The lift from the bus station and also the lift in the Centre near Cooplands to access the first floor are in use. We recommend using the lifts individually or with people from the same household only.
Wheelchair and Scooter hire
We recommend to book mobility scooters and wheelchairs a day or two in advance to avoid disappointment. Please call 07901 170008 for reservations.
If you have any questions, please do not hesitate to get in touch: [email protected]
The Centre has played a huge role in serving our community during these uncertain times and we would like to take this opportunity to thank the work our store colleagues and our Centre team have done, and continue to do, to ensure the Centre remains a clean and safe place to visit.
As always, thank you for your support in what has been a very difficult time and for your continued support in keeping everyone safe.