Voya Financial Reviews

Advise to the employer: choose another company, because it makes you look bad. The company is incompetent and has terrible process. It's a shame that the employer would choose to work with this company. The returns on their funds are below market.

If your company has your 401k through Voya, get out of it as soon as possible, this place has sham written all over it, I have been getting the runaround to get my distribution for at least 2 months.

They are incompetent at their jobs. Wife called 3 times. Every time they told her she was missing a HIPAA release, she told them what page it was and they would find it. Happened 3 times. They are useless.

Do yourself a favor and get an attorney before you retire to move funds. That way you won't be in a hardship. 5 to 7 days is lip service. You will never get a real check on your own. Lost mail. Excuses but tell your employer they are at fault for using Voya

Horrible customer service!!!! I never received my money. They told me to call back in 10 business days and I still never received my money. I called and the customer service rep going to tell me sometimes they carry miss their mail. That doesn’t even make sense. Then when you request to speak to a supervisor they always claim one is not available. They also started taking payments from me. Stay away. Save yourself the headache.

I am a 63 yr old man who requested my retirement money, that I can't seem to get. They say under review for weeks. The company I worked for is out of business. I guess I need to get a lawyer to get my money.

I went to Patient First and used my card. The copay was covered but the $.52 for the medicine was not. Voya then locked my card so it couldn't be used further future purchases. I called to pay the $.52 and was told they can not do it over the phone. The only way to get the card unlocked is to pay via the website. I started the process to pay this change and now I have to wait even longer (1-3 days) for them to send a small amount to my bank to "verify" my bank account. This is a ridiculous process for $.52!!! People do not feel well when using this card in the first place, and then to put them through this hassle especially over $.52 is beyond ridiculous.

Voya’s tax advisor made a mistake on my 1099R tax form and refused to correct it. We spent more than one months going back and forth and they don’t let you talk to the tax advisor directly. It’s completely waste of time and their website is a joke. Wish I will never have to do business with this company. I would give zero star if I could.

My mother had an account from another company that Voya purchased of merged with and mishandled in account information. She invested via her employer and Voya linked her account with another employer. She received a letter telling her she had to withdraw funds in accordance to IRS guidelines. She attempted to withdraw those funds, she needed the employer to approve the release of funds. Unfortunately, they had the wrong employer on file and they told Voya that Information. We tried for months to get them to communicate with the correct employer and that probably took 2 months. It amazes me that a financial company cannot do their due diligence with investors accounts.

I have an FSA through my employer. It is a complex story, but after 3 months and many phone calls and emails these people continue to hold the balance of my FSA money hostage. I submitted every document they requested. I spoke to account rep after account rep and finally had my human resources department get involved. In an email from a Voya rep to HR they blamed my use of their issued debit card for the reason the accounting was not processed correctly by them. How about providing up front, comprehensive information to customers on use? These people were unfriendly, unaccommodating and certainly don't believe in 'the customer is always right'. I only pray my employer does not use them in the new fiscal year.