This article assumes that you - a customer - have already contacted a support provider via email, phone, chat or any other means, and your provider suggested that a support session be started to resolve the issue you are facing.

1. Click the link in the email you received from your support provider.
   Note: Yet to receive an email? Contact your support provider.

   Result: The support session browser window is displayed.

2. A small application downloads to your computer.
   The download should take about 15 to 30 seconds.

   Result:

   Tip: Download did not start? Click Start download manually.

3. Run the app once the download is complete.

   Result: The Support Session Setup dialog is displayed.

4. Ask your support provider for your 6-digit security code.
   You will need it to activate the support session.
5. Enter the 6-digit security code you received from your support provider.

   Result: Your computer is being set up for the support session. Once the Support Session app is installed, a small icon appears in the Windows taskbar.