Dear Customer, Thank you for taking the time to provide feedback on your recent travel experience with our airline. We are sorry to hear about the frustrating and unpleasant situation you encountered at the airport. However, please be informed that our check-in counter opening time is usually 3 hours prior to the scheduled time of departure, for details, please visit https://www.hkexpress.com/en-hk/your-trips/check-in/airport-check-in/. We strive to provide a smooth and efficient service that makes our passengers feel valued and comfortable. To assist us in conducting a further investigation into your specific case, kindly share the details (eg. which airport) of your experience with us by completing our service form (https://hkexpress-eform.tpapac.io/HKExpress/Form). Your feedback will enable us to address the issue appropriately and take any necessary corrective measures. Thank you for taking the time to share your valuable feedback. We are committed to learning from this experience and continuously enhancing the travel experience for all our passengers. We hope that you will give us another opportunity to serve you better on your next journey with our airline.