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3.559,734 reviews
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About British Airways
Airline Alliance
oneworldHeadquarters: PO Box 365, Harmondsworth England UB7 0GB
Airline Summary
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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Popular mentions
London - Philadelphia
International
I booked a flight on British Air from London to Philadelphia. After booking, I received an email from British Air to upgrade my seats for a cost of $118. When I boarded the plane I found the seats to be on the last row on the plane, in front to the bathroom. The seat I had originally booked was towards the front of the plane. I contacted British Air customer service and given a curt, "sorry we can't give you a refund". Please review any email offers from British Air in detail. The offers they make are for one purpose which is to charge for inferior seats and hope the customer dosen't complain. I will always use another carrier from this point forward.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amsterdam - Orlando
International
I have never seen such a terrible airliner, i have travelled 100+ destinations in the past 20 years. The airplanes were dirty and overloaded with dust especially on the overhead. They don't give a thing about the children, not once has a flight attendent asked if the kids were comfortable. After flight was cancelled on our way back due to a hurrican, they downgraded and rerouted our tickets without any notice to a transit in philidelphia on an other airline flight. When we arrived at transit we had to wait until everybody boarded the airplane before we could board, except for 1 person who had to stay behind. We were travelling with 2 kids, a Senior, and 2 adults. We couldn't leave anyone and BA was nowhere to be contacted. I filled a complaint and called them several time, they have no idea who they should put you through to. I hate this company, they wouldn't even be able to run a taxi service let alone airline service. Never ever again.…
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bahrain - Baltimore
International
Terrible experience. Plenty of upgrades available to pay for but would not allow and kicked me over to their code share partner that said I needed to arrange with British Airways. I got no where fast. Connection in London delayed 24 hours and missed the first day of symposium. They had me fly into Dulles instead of BWI and added over $150 dollars expense to catch a taxi to my final destination--doubling travel time and cost that they did not reimburse sending me to a different airport. Seating is small and uncomfortable. The food is not all that great and probably on the lower spectrum of most airlines that I have experienced.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Johannesburg - London
International
We were supposed to take off 3 HOURS ago but there is a problem with the plane and we are still at the airport at 22.30. I understand that is beyond the staff members control but we have only been offered half a glass of water during this entire time! We keep smelling food, not sure why as we are all starving and dehydrated. Will never fly BA ever again.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vienna - London
Europe
Business class (Club Europe) on BA is a horrible flying experience if you're not short. Check-in was good. Lounge is generic and no communication with gate, just inaccurate flight information screens. The staff are pleasant and helpful. The seating is a disgrace. It's so flimsy that it moves an inch or more when the person in front sits down or fidgets. This in itself wouldn't be a problem except for the criminally small amount of legroom (see picture). This is supposed to be a business class seat! It's appalling.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Round TripOne-wayMulti-city
Depart
Fri, 6/14
Return
Fri, 6/21
Travelers
1, Economy