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British Airways

59,673 reviews
Headquarters: PO Box 365, Harmondsworth England UB7 0GB
Overview
3.559,673 reviews
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About British Airways

Airline Alliance

oneworld
Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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Neil wrote a review Yesterday
Sunderland, United Kingdom2 contributions
Newcastle upon Tyne - Nairobi
International
I've used British Airways 3 times since February 2023 and each flight was good . I would like to say the staff on BA0065 and BA0064 was amazing very helpful and nice to talk to so friendly always had a very good attitude and approach in a professional manner.. I would highly recommend British Airways and join there executive culd for there benefits
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lawrence d wrote a review Yesterday
Stockton-on-Tees, United Kingdom9 contributions5 helpful votes
Mexico City - London
International
The service was poor and the food was terrible, apparently on the return flight 2 staff took ill. Obviously first and premium class did not suffer. Please think about all of your customers and not only the ones that can afford to fly comfortably
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Halle B wrote a review Yesterday
1 contribution
Atlanta - Milan
International
i will never be flying with this God-forsaken airline again. they delayed my flight by a day, then proceeded to almost cancel the flight after we had already gone through TSA, then they ended up leaving way later than was shared, resulting in me almost missing my connect flight. once i finally landed at my destination, i was told that my luggage was still at the first stop. the whole time, they were completely unhelpful. when i asked when the next connect flight to my destination was when i thought i would miss my original one, they said i would have to “figure it out” once i got to the first country. 0/10 i hate this stupid airline and i will never be flying with them again in my life.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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simona p wrote a review Yesterday
2 contributions2 helpful votes
London - Singapore
International
On our way to our Honeymoon, BA had 1hr delay from UK to Singapore, due to the delay the luggage's never arrived at our final destination Khosamui. On the firs day of our honeymoon we spent or spare time going shopping for our essentials that we requested a refund from BA. After a very long way we received a response from BA saying they won't be refunding our money as this is not their issue and we should contact Bangkok Airline ( this was our second flight from Singapore to kho samui) to refund us the money. How is this Bangkok airline fault since the delay was on BA side? We emailed numerous times BA customer service and we got the same answer all the time ...TERRIBLE... NEVER AGAIN WILL I FLY WITH BA.I'm disappointed.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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OtelInspector wrote a review Yesterday
London, United Kingdom123 contributions142 helpful votes
Thessaloniki - London
Europe
Appalling experience on my holiday flight home from Thessaloniki to London Gatwick. Our business class seats were changed without explanation; cramped seating and pleading with the person in front not to recline their seat; dirty seat tray tables, which obviously hadn't been cleaned before the flight. The crew claimed they were responsible for the cleaning now and they couldn't possibly clean every tray table during the turnaround time available. A screaming baby for most of the flight, whilst not the fault of the airline, it just ensured we didn't have a premium business class experience, as advertised by the airline. I've now had the perfunctory, insincere apologies from BA Customer Services and I'm left feeling very resentful at having paid a premium for a non-premium experience.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aircraft on tarmac waiting to be boarded
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Three seats with middle one adapted as a table
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Seating configuration
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Neil wrote a tip Yesterday
"Respect the staff and thay will Respect you "
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lawrence d wrote a tip Yesterday
"Book Tui same leg room but food 100% better"
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Halle B wrote a tip Yesterday
"don’t fly with them"
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OtelInspector wrote a tip Yesterday
"Choose an alternative airline which values its customers."
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Judith T wrote a tip May 21
"Don't fly business class!!!"
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Round TripOne-wayMulti-city
Depart
Thu, 6/6
Return
Thu, 6/13
Travelers
1, Economy