LOT Polish Airlines
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3.06,165 reviews
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About LOT Polish Airlines
Airline Alliance
Star AllianceHeadquarters: Żwirki i Wigury 1, Warsaw Poland 00-906
Airline Summary
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).
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6165Reviews
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Warsaw - Paris
Europe
I was disrespected by an employee at the boarding gate, he refused to give his name and shouted at me because he didn't want to let me take the yoyo, I didn't have any carry-on luggage, it was me and the baby and a bag. He screamed and I have the footage. Bad company. Zostałem zlekceważony przez pracownika przy bramce wejściowej, odmówił podania swojego nazwiska i nakrzyczał na mnie, bo nie chciał pozwolić mi zabrać jojo, nie miałem bagażu podręcznego, byłem ja i dziecko i torba. Krzyczał i mam nagranie. Złe towarzystwo.…
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brussels - Vilnius
Europe
I was flying from Brussels to Vilnius via Warsaw with an evening flight arriving in Vilnius well after midnight. I had a small check in luggage which I checked-in in Brussels and picked up in Vilnius. Since it was late, the check in luggage was on the belt in Vilnius immediately after landing, so I picked it up and left the airport. It is not clear whether it was in Brussels or during transfer in Warsaw, but the lock of the suitcase was opened and somebody who had a lot of time to check every single item “shopped” in the suitcase - when I opened it upon arrival home I immediately saw that all cosmetics pouches were open, including folded Longchamp bag, clothes thrown back in on top in whatever way, not in the way I packed them. It took me some time to realise what was missing, but the “shopper” took a full perfume by Crivelli, that I bought just days ago, from one of the cosmetics bags, and D&G sunglasses. I immediately wrote a complait to LOT and a week later got a reply that I should have gone to lost and found at the airport and filed luggage damage complaint which is ridiculous because the suitcase itself was not broken or damaged, so there was no way for me to see before I left the airport that it was opened during transfer and things were stolen. And nobody ever is opening their luggage at the belt and checking through it. I was also suggested to report it to the police, which kind of makes sense, but we all know that even if I filed immediately at the arrival airport (which I am pretty sure was not where the theft happened), all I would get is a report with my statement and a lot of time lost to file it. And the airline would do nothing at all nor will it cover 200€ paid for the perfume, just like now. Moreover, given that the lock was opened without breaking it, it had to be someone who has the key to open these locks which normally should be airport security and police. For sunglasses, I got a very long list of things which according to airlines’ rules shouldn't be packed in checked in luggage, among them are optical products and eyeglasses fall under this category, therefore my own fault as well. Conclusion: nobody is responsible and complaining or looking for compensation is just a loss of time.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Warsaw - Sofia
Europe
I missed our outbound flight and booked another flight to our destination with a different company and was planning to use our first return ticket. Here's the surprise: if you don't take off on the day you booked your return flight, you can't use the return ticket. The only option is to get a minimal tax refund or pay an exorbitant fee to use the return ticket, in this case, it was 367€. They call this a "no-show policy" which essentially cancels your ticket and it is no longer valid. This is fraudulent and likely violates consumer protection law. By cancelling the return ticket, they double their profit by reselling the seat. We paid €245 for the flight and because we missed our departure we were told we had to pay an extra €367 to use the return ticket. This is absolutely ridiculous and a complete scam!
Please people be aware and do not let these greedy unfriendly companies manipulate you. This is the last time I book flights with LOT.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mumbai - Warsaw
International
I would never recommend this airline. I had to pay for extra luggage only with a credit card. The staff at Mumbai airport were unprofessional and not co-operative at all. Additionally, in all this fuss my valuables were stolen from my main luggage. Food served on the flight was decent but overall pathetic experience flying with this airline.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Warsaw - Canton of Geneva
Europe
Our flight has been delayed by over an hour. No reason or apology provided to passengers. This is very frustrating for all.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Employee coming to my chair to yell at me
Pracownik podchodzi do mojego krzesła, żeby na mnie nakrzyczeć
Employee hiding name
Pracownik ukrywa nazwisko
123456…
M P wrote a tip Jun 4
"When someone asks for special care and you guys confirm that help will be provided… do it!"
Sanat K wrote a tip May 2024
"Dont ever think of Travelling with the Airline thats the best way to travel with the Airline."
hilarionmartinez wrote a tip May 2024
"Splurge for at least Premium Economy; it’s excellent. Great comfort & special care by exceptional flight attendants. "
123456…
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Register LOT Polish AirlinesSearch flights
Round TripOne-wayMulti-city
Depart
Tue, 6/25
Return
Tue, 7/2
Travelers
1, Economy