This is a place where you can ask for advice on many subjects. Everybody has issues that they run into, and everyone needs advice every now and again. This is Reddit's very own solution-hub.
After months of no follow up on compensation for delayed baggage on a flight, I get an email from the customer relations email address saying that they will give me a payment of X euros "without prejudice". They asked for my bank details, IBAN, and address. How can I be absolutely certain this is real? Email addresses line up, no obvious typos, letterhead looks good, and they have the correct case # for my inquiry. Am I being too cautious? In addition, what does it mean by bank details?
Archived post. New comments cannot be posted and votes cannot be cast.
Sort by:
Best
Open comment sort options
Best
Top
New
Controversial
Old
Q&A
Did you end up calling them? I just got the same email and am not sure if it’s legit
Yes, it ended up being legit. Calling them didn't really help, they just said if it's our email it's real. I went for it and got paid a few days later
Can you ring them ?
Call their official phone number from the website (not the number in the email) and confirm
Call their number.
I agree . Call the proper number for the company .