Carvana Reviews

The only issue I experienced was when my car came down it had a racing stripe on the hood. At first I thought they had the wrong car. It definitely didn’t show it in any of the pictures online. Everything else looked exactly what it was online. It was a sticker but was afraid to remove it myself in case I caused damage. The girl who helped me said I should call and put in a issue ticket. It was an aesthetic issue but I planned to get it taken care of as a racing stripe was not my style! Especially on a SUV. I got a Kia Sportage. I spoke to Ashley and let me tell you, she was absolutely amazing! She put in a ticket for it to be removed. She was so helpful and so nice. Carvana recognized that there was a misrepresentation and made sure that it got remedied. It was a bit of a process as it had to go through the warranty company but they worked diligently on getting me to a shop to have them remove the stickers before my 7-day return period ended.

Thankfully it didn’t cause any paint damage and got my car back within a couple of hours! It’s been 3 weeks since I got my Kia Sportage and I am extremely happy with my purchase. The entire experience was wonderful and knowing that there is support beyond the purchasing process when an issue arose gave me the peace of mind I needed. First time ever buying a car online was proven to be worth it! I would recommend Carvana to anyone who is looking to buy or sell their car. Thank you Carvana for the wonderful experience!

My wife had heard about Carvana from infomercials and online ads and looked up the site to read the reviews from past and present customers. After doing some in-depth research on Carvana, she then went on to Kelley Blue Book to see what the value of our truck was in accordance with their site. After learning what our value was, she then went back onto Carvana, put in all of our information, and waited for their estimated value to come back.

In those minutes of waiting, I, the ever skeptical, told her that there was no way that Carvana would even come close to the Kelley Blue Book value and that she was wasting her time. Boy was I wrong. Not only did Carvana come back with the same value of Kelley Blue Book, but they also offered pick up service right from my home (for a small nominal fee). With the help of an outstanding customer service agent (Tyler **) we accepted their offer, set up a pickup date and time, and signed all of our paperwork. The process was just that easy. All of the paperwork was easy to understand and there were no hidden cost or fees, and no stipulations or agendas. Just a very easy sale.

On the day of the vehicle pick up, the tow driver, Anthony, was running a little behind and reached out to let me know an updated estimated time of arrival. I appreciated his ability to keep me informed, as it is a rare occurrence to have that type of customer service with customer involvement in this day and age. Once Anthony arrived, within 15 minutes everything was done, and I walked away with a check in hand. I just want people to know how grateful I am to Carvana, to Tyler (**) and Anthony for making an experience that could have been so much harder to face, such a pleasant experience. I will always be grateful for your service, your honesty, and your excellent customer care.

Ken **

The only major issue was a Crack in the windshield. The delivery man noticed it before I did and 6 days later Safelite came out and installed a new windshield. All in all a great experience. Another plus is a 30 day 4K warranty in case there is something major wrong. It's not a lot but it's more than you will get buying a used car from an individual or most dealers. So far the car is better than I expected. No haggling, no dealer **, no having to hang up on all the stupid calls you get trying to sell a car on Craig's List. The whole Carvana experience was a big surprise and I recommend highly. I cannot comment on their financing or insurance as I paid the difference in cash and use my own insurance. This is certainly the best experience I have ever had buying a car.

I was notified by Carvana via text and email every step of the way!! They did a 100 point check of the vehicle before it arrived and they stick to their word regarding the 7-day money back guarantee and limited 100 day warranty. I will say, that you should definitely purchase one of their extended warranties when getting the vehicle because it came in handy for me.

Upon arrival of my vehicle, I drove it and noticed that the brakes had a little grinding/rumbling. I asked the delivery guy to see and he said they looked ok from a visual check but he could feel what I meant when he drove it. He said he would make a note in the system and I could utilize my warranty to get new brakes. I immediately scanned the warranty code and found a Carvana repair shop. I called and the owner said to bring the car in and they would do a full check of the car and brakes.

I brought the vehicle in the next day and they found that it did need new brakes and there were a few other issues that needed to be addressed. They contacted the warranty company for authorization and within a day they called me and said that the authorization was approved, they were ordering the parts and the tire, and I could bring the car back to get fixed. They did all the work and the car runs like it’s brand new now!! For once, I had a warranty that actually adhered to what it said it would!! I’m super happy about that. I’m also happy that I took it to the repair shop because even though it’s a 2021 vehicle you never know if there are issues!! Overall the entire process was flawless and I am definitely recommending Carvana for all!!

3. Enjoy the easiest buying process ever from the luxury of your own home!!

I will continue to use Carvana for all my future purposes and have already spread the word to my friends and family!!

No-Hassle Pricing: One of the standout features of Carvana is their transparent and no-haggle pricing. The price you see is the price you pay, and it's competitive with the market. This eliminates the stress and uncertainty of traditional dealership negotiations. Comprehensive Vehicle Information: Carvana provides detailed vehicle information, including a comprehensive CARFAX report, service history, and any imperfections on the car's body. This level of transparency is impressive and builds trust with the buyer. Exceptional Customer Service: Throughout the entire process, Carvana's customer service was top-notch. The team was responsive, knowledgeable, and always ready to answer my questions. They made the purchase process stress-free.

Picking up my car from the Car vending machine was an AWESOME experience and made it so very memorable. I loved getting my Big coin and putting it in the vending machine. My husband videoed the whole experience. 7-Day Return Policy: Carvana offers a 7-day return policy, giving you peace of mind if you change your mind or discover any issues with the vehicle. This policy underscores their commitment to customer satisfaction.

In conclusion, my experience with Carvana was nothing short of OUTSTANDING. "Carvana Ya Wanna!!!" They have redefined the car buying process with their online platform, transparent pricing, and exceptional customer service. I highly recommend Carvana to anyone in the market for a new vehicle. They've earned every one of these 5 stars! I am a very Happy owner of my new car! I would buy from Carvana again. My car is perfect! And I Love how I received a Carvana Coin in my car for keeps! The whole experience from searching to the day I picked up my car from the vending machine was absolutely Amazing! Thank you Carvana! Sally S.

Finally they verified the lender while I was on hold with carvana and only took 10-15 minutes total. I arrived on the day of my scheduled pickup to find out they rescheduled my pickup for the following day. The workers at the physical location were super helpful and assured I was able to pick up the vehicle that day. That part of the experience went well.