Frequently Asked Questions

How to redeem a promo code/voucher?

What is the subscription validity of the promo code?

Will my payment details be transferred to JioCinema?

Can I exchange the promo for a refund?

How do I register on JioCinema?

I need help!

I have redeemed the promo code but my subscription is not yet active

How many times can I redeem the promo code?

Where can I check the validity of my subscription on the JioCinema app

Can I use my email ID or social media account to register on JioCinema?

My Voot Select subscription is via iTunes/Playstore/Amazon. Will it be transferred?

How do I subscribe to JioCinema?

Which are the subscription plans available for JioCinema?

Can I register and subscribe using my Email ID?

Can I register and subscribe using my Social Media accounts?

Can I change my registered mobile number?

How am I billed for my subscription?

Which payment modes are available to purchase a subscription?

I already have an active subscription; why am I being asked to subscribe again?

I am unable to subscribe

Is there a Free Trial available?

How do I cancel my subscription?

Is there a specific plan to watch JioCinema on a Smart TV?

I am being automatically logged out from the JioCinema app

I have subscribed via App Store, however I am unable to access JioCinema.

How do I manage my JioCinema subscription via App Store?

What are the video quality options available under the JioCinema Premium plan?

What are the audio quality options available under the JioCinema Premium plan?

How to apply the promo code/voucher?

Is JioCinema subscription available outside India?

Can I club two or more offers/promos to purchase a subscription?

I tried to redeem a voucher code but it shows as code is expired, what do I do?

I have an existing subscription; can the benefit of a new promocode be added to my subscription?

How can I cancel my subscription via App Store?

I do not recognise these charges

Where do I find my Apple subscription invoice?

Why am I billed for this month/year?

Are the charges inclusive of taxes?

Where can I see my billing history?

Will I get a refund if I cancel my subscription?

Which are the payment options to subscribe to JioCinema?

My transaction failed, however my money was deducted

Can I pay via RuPay Cards?

How can I cancel plan bought via Partner Offers?

Can I obtain Premium Stickers without purchasing a code?

Are there different types of Premium Stickers available?

How do I redeem Premium Sticker codes?

How can I obtain Premium Sticker codes by playing Jeeto Dhan Dhana Dhan?

How can I contact you?

How can I watch Tata IPL on my Non-Smart TV?