Overview
3.055,050 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About United Airlines
Airline Alliance
Star AllianceHeadquarters: 233 S. Wacker Drive, Chicago, IL 60606
Airline Summary
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
Read more
55050Reviews
23159Photos
100Tips
Reviews
Traveller rating
- 11,213
- 14,144
- 10,761
- 6,979
- 11,956
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
New Orleans - Denver
Domestic
Flown Delta so many times. Very rarely am I delayed. Me and and two friends were delayed due to mechanical issues and because “their crew didn’t get enough sleep.” A) fix your planes and B) don’t you control your crew schedules and thus how much they sleep??? Our delay today was because they needed an extra hour+ to document a broken seal. Seats are stiff and uncomfortable and the WiFi is incredibly slow, AND costs money. Checking a bag!? Extra money. Even though the flight is overbooked and they want volunteers to switch or check bags. And if they ask you to check a carry-on bag, they do it after they process payment on that bag that you wanted to check anyway. So you pay regardless. Rude employees and shotty service. If you can afford united you can probably afford delta for a lil extra money. It’s worth it.…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Columbus - Albuquerque
Domestic
I flew to Ohio for my son's graduation. On the return flight we were delayed for at least 30 minutes. I was going to have 15 to 20 minutes to make my connection in Denver. Needless to say I didn't make it. I got to the gate 2 minutes after 11a and they told me sorry the plane left. it was still sitting there and then she said she was not informed they had late passengers. I don't understand how this airline can do this sort of thing and it's ok. I should be compensated for my lost time. Also I have to get back to work. This clearly was not my fault and the airline should be accountable for this behavior.…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Knoxville - Vancouver
Canada
DO NOT EVER FLY UNITED! We booked our flight to catch a cruise thru Flights by Celebrity. The cruise line guaranteed us we would get on our ship. United canceled our connecting flight from Washington, DC to Vancouver because the crew timed out. The only reason I KNEW was Celebrity called me and told me. The app and website for United still said connecting flight was on time! If I would have gotten on my flight from Knoxville to Washington, I would have been stranded. No one at the counter would help me. They just kept saying I would have to call the 1-800 number. If you call that, you will be on hold for hours!! In the end, I missed my cruise because there were no flights and the ones Flights by Celebrity found was with United and they were delayed. NO Customer Service anymore!!!…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Auckland - San Francisco
International
BEWARE THIS AIRLINE DOES NOT TAKE CARE OF BUSINESS CLASS CUSTOMERS This was the worst flying experience I have ever had! I booked business class directly through United airlines because I have a medical condition that requires I sit as close to the front of the plane as possible. My ticket one way was $3888. When I arrived at the airport, it seemed like there was some confusion they thought I was supposed to be there at 7am but I had my itinerary and it said 10:35am, the agent said everything was fine and said they couldn’t print my ticket until my next leg. When I got to the international airport they printed my ticket - I again was assured I was in business class, she even put a sticker on my boarding pass saying express lane. It was a 30 min walk through the airport, during the walk I realized I was in row 35 - which is clearly not business class ! The agents at the desk were extremely rude - I ended up in the last seat with 3 toilets behind me and the seat did not recline. I have been home sick for 7 days trying to recover from the flight unable to leave my bed. To add insult to injury to girl next to me said her ticket was $800, United refuses to refund my money or even let me speak anyone in their customer care department- and they had the nerve to give me 12500 points which is equivalent to $130 dollars. BEWARE THIS AIRLINE DOES NOT TAKE CARE OF BUSINESS CLASS CUSTOMERS…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Houston - Frankfurt
International
Travelled from Houston to Frankfurt - started almost 45 minutes late. Not even sensitive about the connecting flights people will have.. i got delayed to my flight Lufthansa [Hyderabad - India], due to this delay they could not give boarding pass at the counter. Another game airlines are playing is that they are not providing boarding pass for all connected travel.. they say you can get at the next airport, after reaching there another sharing airlines say that - flight is full and hence can not allow you to travel....this is very sad they should change.... to provide to boarding passes to all connected travel..…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Album Categories
All photosAll Traveller Photos
Flight going to Knoxville
Flight coming home from Houston.
123456…
Elena M wrote a tip 26 May
"No way to talk to anyone but reservations,you can’t get resolution- they are claiming I downgraded voluntarily but paid for business class "
DayTrip25142115085 wrote a tip 25 May
"Greed over safety= United. There was NEVER a charge for reg seats. Now a 99 year old frail person trumps 1st responders that could help."
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$54
3th checked bag: S$202
4th checked bag: S$202
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$67
3th checked bag: S$202
4th checked bag: S$202
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$74
3th checked bag: S$243
4th checked bag: S$243
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register United AirlinesSearch flights
Round TripOne-wayMulti-city
Depart
Mon, 10/06
Return
Mon, 17/06
Travellers
1, Economy