Richmond Marriott
500 E Broad St, Richmond, VA 23219
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View allAbout
4.0
#5 of 87 hotels in RichmondLocation
4.4
Cleanliness
4.3
Service
4.3
Value
3.9
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel will enjoy prime location within steps of the State Capitol Building, the National and the Dominion Energy Center, while being connected to the Greater Richmond Convention Center via skywalk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. Visit our new restaurant Fall Line Kitchen & Bar offering dedicated to ingredient-focused comfort food, regional craft brews and creative cocktails.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Free wifi in the business center
Paid internet
Coffee shop
Restaurant
Breakfast available
Happy hour
Snack bar
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Location
500 E Broad St, Richmond, VA 23219
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
71 Restaurants
within 0.3 miles
Reviews
4.0
1,551 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Richmond Marriott garners praise for its array of amenities, including a well-equipped gym and multiple dining options, although the snack bar sometimes falls short in restocking. Staff members at the hotel receive acclaim for their cordial and professional demeanor, even though they may occasionally be less efficient. While the rooms are generally celebrated for their cleanliness and comfort, some guests have expressed concerns regarding soundproofing and room assignments.
The inviting atmosphere and meticulous housekeeping stand out to many visitors. However, the value proposition is contentious, with critiques centered on the pricey amenities and parking. Nonetheless, the hotel's location is consistently lauded for its convenience to the convention center and downtown attractions.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Well-appointed
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Detailed Reviews
The hotel was lovely and the staff was friendly during my 5-day stay. However, I was very disappointed to learn there were no microwaves in the rooms. This is the first hotel I've visited (even during the pandemic) that didn't have microwaves in the rooms. There were refrigerators, however.
The hotel did offer coffee/hot water in the lobby daily until noon. However, the "hot" water was tepid every time (I'm a tea drinker). I also don't understand why the coffee/hot water wasn't available all day since we had no way to heat food or water in our rooms.
When I first asked about the microwaves, the front desk staff graciously offered to heat items for guests. I took advantage of this once, with a mug of water for an evening cup of tea. It took five minutes to heat (she apologetically told me their microwave was archaic), and the water was still tepid.
I wanted to self-isolate, but the lack of an accommodation as simple as a microwave made that difficult and costly. I was very disappointed, and this issue is enough to keep me from staying with them again.
The hotel did offer coffee/hot water in the lobby daily until noon. However, the "hot" water was tepid every time (I'm a tea drinker). I also don't understand why the coffee/hot water wasn't available all day since we had no way to heat food or water in our rooms.
When I first asked about the microwaves, the front desk staff graciously offered to heat items for guests. I took advantage of this once, with a mug of water for an evening cup of tea. It took five minutes to heat (she apologetically told me their microwave was archaic), and the water was still tepid.
I wanted to self-isolate, but the lack of an accommodation as simple as a microwave made that difficult and costly. I was very disappointed, and this issue is enough to keep me from staying with them again.
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Date of stay: December 2020Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Buffington, General Manager at Richmond Marriott
Responded Dec 22, 2020
treykagirl, Thank you for taking time to review the Richmond Marriott Downtown. Sorry we do not have microwaves in our guest rooms yet I am happy to see our staff were able to accommodate you. We have replaced the microwave in our public space to ensure it heats properly. Our new Starbucks will be operational in a few weeks which all of our guests will be able to enjoy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s hard to truly rate a hotel in these “post” COVID-19 days. The level of service and amenities has necessarily declined to allow for social distancing and other safety precautions. Additionally, staffing numbers have declined. In spite of all that, the customer care at this hotel was exceptional. The valets were friendly and helpful, the front desk staff answered our questions and took time to look up local attractions for us, and housekeeping supplied whatever we requested. A special shout out to Sylvia and Freda who staffed the breakfast buffet. They were both friendly, attentive and - best of all - fun!
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Friedriszik, General Manager at Richmond Marriott
Responded Nov 20, 2021
I am so happy to hear that you experienced "super customer care" and found the team's overall service exceptional! Thank you for recognizing Sylvia and Freda. We appreciate your business and hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
I recently stayed at the Richmond Marriott for two nights on a business trip and had flawless experience. The valet parking was efficient and prompt -- the rooms which were newly renovated were clean and modern with all the electronic plug-ins that you need… The M club staff was responsive… The front desk staff was pleasant and always greeting you in the morning. The gym had all the right equipment that was modern and having a Starbucks in the lobby is always a benefit The ability to scan a QR code for your valet parking was very efficient and got rid of all of the worry about when your car would show up
I felt the staff across the board was very attentive very customer focused well trained energetic and created a positive experience from the lobby to parking to the restaurant
Overall this will be the hotel that I stay at when I visit Richmond
I felt the staff across the board was very attentive very customer focused well trained energetic and created a positive experience from the lobby to parking to the restaurant
Overall this will be the hotel that I stay at when I visit Richmond
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Friedriszik, General Manager at Richmond Marriott
Responded Mar 11, 2022
Thank you so much for staying with us and taking the time to post this wonderful review! Rest assured, I have shared it with the entire team as we strive to provide every guest with a perfect stay! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had to stay at this hotel due to an event. The construction is a constant jackhammer noise. 8am to 6pm as well as Saturday. Earplugs are offered when you check in. I had read the reviews and was dreading the noise so I brought my own ear plugs. The jackhammering can still be heard. No restaurant. The Starbucks kiosk was the only thing there and the wait was 45 minutes to get a cup of coffee.
The room I stayed in had not been renovated yet. You have to step into the corner of the bathroom to shut the door. That is how small the bathroom is. When the construction work was finally done that is when you can tell how thin the walls are between rooms. I felt like I was a part of the next room’s conversation. I could hear everything.
The drive there was long so I decided to valet park because it was very late when we arrived. The next day I decided to move my car to the self park lot since the cost of valet was $29/day. It took over an hour to get the car. The valet gentleman was as nice as could be but they need more workers to cut down the wait time.
The room I stayed in had not been renovated yet. You have to step into the corner of the bathroom to shut the door. That is how small the bathroom is. When the construction work was finally done that is when you can tell how thin the walls are between rooms. I felt like I was a part of the next room’s conversation. I could hear everything.
The drive there was long so I decided to valet park because it was very late when we arrived. The next day I decided to move my car to the self park lot since the cost of valet was $29/day. It took over an hour to get the car. The valet gentleman was as nice as could be but they need more workers to cut down the wait time.
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Date of stay: February 2020Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were so dissapointed! 1. NO MICROWAVES! Really cause that is so convientent for those of us staying Thursday to Sunday and have a child who can't just eat whatever. We premake her meals. On top of no microwave they had no restuarant and the food option they did have was cold and limited. The noise was unbelieveable due to construction. I was told none of the rooms had microwaves and none of them will once the renovations are complete. When we first arrived to valet parking area the poor kids that were working down there were so losted and so overwhelmed. I had to get out and help them a bit or we probably would have been sitting there all night. The sink in the bathroom was a joke! The faucet sits so far back that when you wash your hands water gets all over the counter. Oh and don't dare ask to be in a room next to someone you know.
Some positives: The guy that helped us with our suitcases to the room was great! It is connected to the convention center which is where we needed to be. Housekeeping staff was very helpful and friendly. The room was clean.
Some positives: The guy that helped us with our suitcases to the room was great! It is connected to the convention center which is where we needed to be. Housekeeping staff was very helpful and friendly. The room was clean.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has very deceptive policies. I booked three rooms at this hotel for two nights each - December 11 - 13. I am a Marriott Titanium for life and an Ambassador. I used six suite night awards to get all three rooms upgraded. None of the rooms were a Suite. They were all newly renovated single rooms but not a suite. As a Titanium for life and an Ambassador, this should have been an upgrade without having to use my Suite awards.
When I complained, they responded that they consider upgraded rooms to be a suite,
Be careful before booking a suite at this hotel because it won't be a suite.
Customer service is not something this hotel has,
Very disappointed and feel ripped off - lost 6 Suite night awards.
I will not stay there again or recommend it to anyone else. You will find many other choices in the area.
When I complained, they responded that they consider upgraded rooms to be a suite,
Be careful before booking a suite at this hotel because it won't be a suite.
Customer service is not something this hotel has,
Very disappointed and feel ripped off - lost 6 Suite night awards.
I will not stay there again or recommend it to anyone else. You will find many other choices in the area.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil B, General Manager at Richmond Marriott
Responded Jan 9, 2020
Greetings Rajesh k, Thank you for taking the time to review the Richmond Marriott Downtown. Thank you for your loyalty to our Brand as a Marriott Titanium we certainly value your feedback. We make every effort to upgrade our elite members yet often these upgrades are not available due to current demand. We value your business and look forward to your early return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for an event at the neighboring convention center recently. Welcoming front desk staff and valet (although we self parked). Very pleasant check in. Room was comfortable. However, there were some hairs on the bedsheets. There was quite a bit of construction going on at the far end of the hall. There isn't much of a lobby so if you are meeting someone downstairs there isn't a real seating area. Our biggest complaint is that housekeeping did not return our pillows. We bring our own pillows because oftentimes hotel pillows are too high for us. The Marriott pillows turned out to be fine, but because of the need to park at a neighboring parking deck we brought the pillows up to the room just in case. When we checked out we accidentally left the pillows on one of the beds. These are clearly NOT Marriott pillows because they do not have white pillow cases. Nevertheless, when we realized our oversight and called the hotel it seems that housekeeping did not save our pillows. We have left several messages and the Marriott staff keeps saying they will call us back but no one has done so. Poor service in that respect.
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Date of stay: March 2020
Value
Location
Service
Room Tip: ask to be away from construction
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am Marriott Titanium and make it a point to stay in Marriotts almost exclusively when I travel. When in Richmond I have usually stayed here, but for various reasons, a couple times in the last year when I've gone to Richmond I've stayed in other hotels (usually because all the meetings were in that hotel). This stay I had the option so I chose the Marriott. First, they are doing renovations so I expected things to be in disarray physically, but the service was what killed it for me.
I checked into my room, and found that the toilet had been used since the room was cleaned (I won't go into details, but it was not subtle). As I had just a few minutes to get ready before I had to be somewhere, I quickly changed and headed out but stopped by the front desk to let them know. They apologized and assured me it would be clean when I returned a few hours later. When I returned, I stopped by the front desk again, and they assured me it had been cleaned. I got to the room, and it had not. At this point, it was 11pm and I wanted to get to bed, so they offered to have me swap rooms. That process took over 40 minutes to get me into a new room about 10 doors down the hallway, and I didn't get to be until well after midnight.
After the visit, I noticed two charges on my credit card, one for the actual hotel charges, and a second charge that did not make any sense. I called, and spoke with the night auditor, and she looked at it and said I was accidentally charged both my actual charges, plus the initial credit card hold, but that she could not fix it and that I'd have to call back during the day to talk to accounting. At this point, I've called 8-10 times, and left messages three times, with no return call.
So the issues at this hotel go beyond renovations, as there is a fundamental lack of management and service going on right now. Again, I'll give them a chance after renovations are complete, but until then stay away.
I checked into my room, and found that the toilet had been used since the room was cleaned (I won't go into details, but it was not subtle). As I had just a few minutes to get ready before I had to be somewhere, I quickly changed and headed out but stopped by the front desk to let them know. They apologized and assured me it would be clean when I returned a few hours later. When I returned, I stopped by the front desk again, and they assured me it had been cleaned. I got to the room, and it had not. At this point, it was 11pm and I wanted to get to bed, so they offered to have me swap rooms. That process took over 40 minutes to get me into a new room about 10 doors down the hallway, and I didn't get to be until well after midnight.
After the visit, I noticed two charges on my credit card, one for the actual hotel charges, and a second charge that did not make any sense. I called, and spoke with the night auditor, and she looked at it and said I was accidentally charged both my actual charges, plus the initial credit card hold, but that she could not fix it and that I'd have to call back during the day to talk to accounting. At this point, I've called 8-10 times, and left messages three times, with no return call.
So the issues at this hotel go beyond renovations, as there is a fundamental lack of management and service going on right now. Again, I'll give them a chance after renovations are complete, but until then stay away.
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Date of stay: January 2020Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Completely satisfied. I and one colleague stayed here for 2 nights and enjoyed our stay. Location of the property was convenient for business, rooms were quite and great welcoming staff. Gaurav snd his team handled very well/professionally with lined-up and offered bottle of water upon check-in. Overall it was very pleasant from frontdesk to restaurant. Rooms were kept clean and well stocked with the necessary supplies.
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Date of stay: January 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lars Friedriszik, General Manager at Richmond Marriott
Responded Feb 3, 2022
Thank you so much for this awesome review! Rest assured, I have shared it with Gaurav and the rest of the team as we strive to provide every guest with a perfect stay! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
clutch the valet was very courteous and provided us with a luggage cart.
Eugene-Front desk personnel was very helpful, friendly and courteous. He even walked us to the elevator.
Mari the room attendant had the room immaculate. The view was amazing. The room/ bathroom supplies shampoo, conditioner, bath gel, mouthwash, qtips, lotion, cotton balls, nice fluffy towels, tea and coffee pods for coffee maker, pull out couch, full length mirror, 4 nice fluffy pillows for each bed, plenty of USB and outlets for all your electronics. A lot of great amenities you normally don't get at other hotels. The room was very spacious. They offer free shuttle 7am to 7pm. There is a $40 charge for parking even though you' are a guest. We didn't get a chance to go to the restaurant but it was very busy. Highly recommend this hotel.
Eugene-Front desk personnel was very helpful, friendly and courteous. He even walked us to the elevator.
Mari the room attendant had the room immaculate. The view was amazing. The room/ bathroom supplies shampoo, conditioner, bath gel, mouthwash, qtips, lotion, cotton balls, nice fluffy towels, tea and coffee pods for coffee maker, pull out couch, full length mirror, 4 nice fluffy pillows for each bed, plenty of USB and outlets for all your electronics. A lot of great amenities you normally don't get at other hotels. The room was very spacious. They offer free shuttle 7am to 7pm. There is a $40 charge for parking even though you' are a guest. We didn't get a chance to go to the restaurant but it was very busy. Highly recommend this hotel.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jarrett Taylor, Sales at Richmond Marriott
Responded Oct 31, 2023
Thank you so much for taking the time to leave feedback about your experience with us! We aim to create a warm and welcoming environment for all and are so happy to hear that your stay lived up to those expectations! We will be sure to pass your kind words over to our team and hope that you will join us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No, there is not.
There is a complimentary hotel shuttle that travels a two mile radius from the hotel. It is available on a first come first serve basis.
No, in our stay we only saw the indoor pool. The hotel is Downtown area.
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after dark. If you are attending an event and It is letting out so there is a crowd then it is probably ok but don't dawdle. Walk with purpose to get back to the hotel.
"Fall Line restaurant is very good. I put it in par with some other excellent restaurants neaby."Read full review
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PRICE RANGE
$207 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
richmond marriott hotel richmond, marriott richmond
LOCATION
United StatesVirginiaRichmond
NUMBER OF ROOMS
413
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Richmond Marriott
Which popular attractions are close to Richmond Marriott?
Nearby attractions include The John Marshall House (0.2 miles), St. Paul's Episcopal Church (0.2 miles), and The National (0.1 miles).
What are some of the property amenities at Richmond Marriott?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Richmond Marriott?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Richmond Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Richmond Marriott?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Richmond Marriott?
Conveniently located restaurants include Fall Line Kitchen & Bar, Mama J's Kitchen, and Perly's.
Are there opportunities to exercise at Richmond Marriott?
Yes, guests have access to a fitness center during their stay.
Is Richmond Marriott located near the city center?
Yes, it is 0.05 miles away from the center of Richmond.
Are any cleaning services offered at Richmond Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does Richmond Marriott offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Richmond Marriott?
The staff speaks multiple languages, including English and Spanish.