American Airlines Travel Agency Reference | AAdvantage Member Name Change - Special Exception Policy

AAdvantage Member Name Change - Special Exception Policy

Special Travel Exception Policy

Affected Airport Codes:

Any 001 wholly unused ticket*

*Must include AA or AA*(codeshare) space

Tickets Issued On/Before:

Applies to all valid changeable tickets

Impacted Travel Dates:

Not applicable

New Travel Dates:

Any date is allowed within the applicable tickets validity

Reissuance of Tickets On/Before:

Same day as flight rebooking, must exchange no later than January 31, 2022

Inventory Requirements:

Not applicable

Endorsement Box Requirements:

Ticket Reissue Required

ADV NBR/ADV NBR NCC19
(First number is AAdvantage number of the ticketed passenger/second AAdvantage number must match the name on the new ticket)

SSR OTHS AA NCC19 is REQUIRED*

*or equivalent entry for your GDS


Affected Airports - City , State Association:


  • All AA/AA* (codeshare) Cities

For complete details View



Update: January 1, 2022

  • Copy file for 2022 updates 

 

 

American Airlines has implemented a special exception policy to our travel partners that is now available to allow our mutual customers the freedom of a name change on eligible tickets.  This special exception policy on American is available when ticketed on AA Prime or AA*(codeshare) and exchanging to AA Prime only.  Further details are indicated below: 

 



Special Travel Exception Policy

Affected Airport Codes:

Any 001 wholly unused ticket*

*Must include AA or AA*(codeshare) space

Tickets Issued On/Before:

Applies to all valid changeable tickets

Impacted Travel Dates:

Not applicable

New Travel Dates:

Any date is allowed within the applicable tickets validity

Reissuance of Tickets On/Before:

Same day as flight rebooking, must exchange no later than January 31, 2022

Inventory Requirements:

Not applicable

Endorsement Box Requirements:

Ticket Reissue Required

ADV NBR/ADV NBR NCC19
(First number is AAdvantage number of the ticketed passenger/second AAdvantage number must match the name on the new ticket)

SSR OTHS AA NCC19 is REQUIRED*

*or equivalent entry for your GDS

Changes to Origin/Destination:

Allowed


Refer to Changes to Origin/Destination

Changes to Connection City:

Allowed

Changes to Co-Terminal:

Allowed

Sales Support Authorization:

SalesLink Service Request is not available for this exception

Extended Travel Rebooking:

Not allowed

Must exchange no later than January 31, 2022

 

Refund Eligibility:

No Refund Allowed

 

Canceled flight or delayed flights may qualify for a refund via GDS/ARC/BSP

Travel to/from/through on American, and JB Operated and Marketed Flights:

AA Prime or AA*(codeshare) flights may be exchanged to AA Prime Flights only


Inventory Requirements


Lowest Inventory, Same Cabin


  • No inventory requirements are applicable

  • New itinerary will require rebook/reprice

 

Basic Economy -

 

    • Unless the BE ticketed fare rule allows for changes, Basic Economy is not included in this exception
      • If allowed within the ticketed fare rule, must be booked in B inventory only

 

Endorsement Box Requirements


 

    • Endorsement Box must include: ADV NBR/ADV NBR NCC19
      • First number is AAdvantage number of the original ticketed passenger/second AAdvantage number must match the name on the new ticket
      • NCC19 is the required Waiver Code
    • Customers can become Advantage Members at any time prior to ticket exchange
    • Ticket Reissue required
    • This is the only required verbiage and supersedes all other information

 

Changes to Origin/Destination - Allowed


Allowed

 

    • Rebook/Reprice required
    • All fare rules apply
      • Changeable BE tickets are allowed to another BE fare type, if BE fare does not exist for new market, may exchange for another non-refundable fare type

 

Changes to Connection City


  • Allowed

Changes to Co-Terminal


Changes to Co-terminal and MAC airports on AA Prime are allowed, however, fare difference will apply

 

• Co-terminal & MAC Airports are considered the same routing.  

Co-terminal Airports

Houston

Los Angeles

Miami

New York City

San Francisco

Washington D.C.

HOU / IAH

LAX / BUR / LGB / ONT / SNA

MIA / FLL

JFK / EWR / LGA

SFO / OAK / SJC

DCA / BWI / IAD

Multi-Airport Cities

Chicago

Dallas

Houston

London

Milan

New York City

Paris

St. Lucia

Tokyo

Washington D.C.

ORD / MDW

DFW / DAL

IAH / HOU

LHR / LGW / STN / LCY

MXP / LIN

JFK / LGA

CDG / ORY

UVF / SLU

HND / NRT

DCA / IAD

 

Reissue Policy Information


American Airlines is allowing a name change for eligible tickets and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

 

    • Affected itinerary includes flights on: AA, AA*(codeshare)
      • New itinerary must be on AA Prime ONLY
    • Travel has not commenced on the old ticket (wholly unused) and the ticket has not been reissued by American Airlines
    • The first departure flight is more than 3 hours away
    • All coupons are in OK status
    • Travel reissuance only in accordance to the applicable tickets validity but no later than January 31, 2022
      • Global Exception qualifying tickets are valid through March 31, 2022
      • Special Exception Waiver qualifying tickets are valid through December 31, 2022
      • BRANAC qualifying tickets are valid through October 31, 2022
    • Only one name change is allowed per eligible ticket
    • Both parties are required to be AAdvantage members prior to ticket exchange
    • Original issuing agency responsible for ticket reissue
    • Ticket Revalidation not permitted
    • All Changes within these guidelines are subject to the reissue rules of the ticketed fare. This includes any change fee (if applicable) and any fare difference for add collect or refund
        • Residual MCO’s must be in the name of the NEW passenger
    • Ticketed Basic Economy fares that allow changes are eligible for this waiver and may be rebooked to another non-refundable fare type if BE fare does not exist in new market
    • Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Rebooking - Exception to Fare Rules


  • All fare rules apply - rebook/reprice of the new itinerary is required

 

SalesLink Request


 

    • Rebook flights in compliance with the Name Change Exception Policy
    • Saleslink process is not available for this exception
    • Ticket Reissue required

 

Endorsement Box requirement: ADV NBR/ADV NBR NCC19 or the exchange will be subject to a debit memo

 

Extend Travel Rebooking Guidelines


  • Not allowed after January 31, 2022

 

Refund Policy Information


  • Refund not allowed under this policy.

 

En route/Diversion


  • Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
  • Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
  • If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com

 

Resources


American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

 

Groups


  • Group reservations must be changed by AA Group & Meeting Travel
  • Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.