8,727 total
Judy is incredible. Extremely helpful, sweet and answered all my questions clearly. I feel so much better about registering my pet after she went through all of the details of what it entails. Thanks Judy!
Date of experience: 10 February 2024
HORRIBLE COMPANY THAT HIRES CONVICTED FELONS TO WORK FOR THEM SINCE NO ONE ELSE WILL. BUYER BEWARE of their HIGH PRICES AND UPSELLING TECHNIQUES. This business is crooked as they come! Former employee, management is dishonest and so is ownership, Matt Handle. Beware of the following employees that work here, as they will rip you off and sell you items you don't need in the name of getting a LARGE COMMISSION! Buyer beware! List of employees to watch out for: Theresa McCrimmon, Joshua McCrimmon, Kyle Fontano, Jade Sweeney, Haedyn Earwood, Tyra, Victor Caceres, Christropher Jones, Baljeet, Shandra, Wayne, Alisha Sanders, Taijanae or "Tai", Trent, and Eric, just to name a few. This business is ALL ABOUT GREED AND DECEPTIVE BUSINESS PRACTICES! Shop somewhere else if you know what's best for you and stay away from being RIPPED OFF! Discrimination and wrongfu8l termination lawsuit filed in Texas against them! Website coming soon that will expose all their dirty little secrets!
Date of experience: 31 January 2024
Alicia was AMAZING! Literally helped us as best she could with everything we asked as we are very new to this entire thing. When my partner accidentally purchased the registration instead of the letter for his animal, she was able to price match what I paid in order to make the order much less expensive with his mistake! So grateful to people like her who really help and care about these little things. She even convinced us to get that subscription service haha For any future issues, we hope to get her if not someone like her again! :)
Date of experience: 06 February 2024
Great experience. The agent was knowledgeable about laws, their services and products. It was made easy and the job was done smooth and easy!!
Date of experience: 12 February 2024
The customer representative Christopher Jones was probably the best I've ever talked to! Helped solve all my questions and set me up with everything I need with a great attitude. Thanks so much!
Date of experience: 10 February 2024
Everyone I was in contact with was very polite and helpful. I wasn’t sure what to expect from the councilor but I found her to be very professional and supportive. I’m still having trouble with the HOA here where I’m living but they have backed down some and are being more reasonable.
Date of experience: 08 January 2024
Such a quick and easy process with the help Drea provided. She makes an open and easy going environment and made it a process I wasn't dreading. Her helping cleared up any confusion that I had and she made sure I understood everything. Drea provided lovely customer service and loved being her client.
Date of experience: 06 February 2024
Drea was awesome and really made my experience personable and easy. Give her a raise or a day off.
Date of experience: 13 February 2024
Absolutely wonderful! I ordered my stuff and got my phone call shortly after I placed my order! The physician I spoke to was wonderful and understood how it was hard to share my issues and experience with a stranger. But they made it so easy! I got approved and all of my stuff I ordered came within a week. My documents I got in my email within minutes of my phone call. 5 stars for sure!
Date of experience: 10 February 2024
Very helpful ! Adam was awesome !
He helped me when my code wasn't working. We are very low on income. When i thought the sode wont go through, i got scared and sad. Adam pulled through, so this meant so much for us ! Thank you again
Date of experience: 15 February 2024
I have 4 years with US Service Animals and the experience this years it has been wonderful, thank for everything, Chanel and me love what you do for us
Date of experience: 12 February 2024
Spoke with Alicia today and she was very nice to work with and helped me get exactly what I needed very timely and efficiently.
Date of experience: 13 February 2024
Judy Maldonado was very helpful in walking me through registering my animals for ESA. Stress-free, quick and easy. She answered all my questions with no problem. Very courteous and kind. Thank you.
Date of experience: 07 February 2024
Thank you to Alicia! She was so friendly and helpful during our interaction. She was patient with me and answered any questions I had with friendly professionalism. I appreciate her service and thank her so much for the interaction.
Date of experience: 07 February 2024
Kelsey was amazing, she helped me with my nerves and knew a lot of what could be offered in order for me to have the opportunity to keep my snake. Thank goodness I got her help today. 5 stars!!
Date of experience: 12 February 2024
Overall very pleased with the services provided. Nicole was very informative and was able to educate me on which options I had available because I was unsure of how the process works. Nicole was able to help me make the decision on what would be best for me and my pet. I could tell I was speaking to someone who actually cared about my needs.
Date of experience: 06 February 2024
Just following up from my last review (October 30th) because apparently they don’t do anything unless I leave a review!
They said I would get refunded and that they would mail me the check. It was so weird because they mailed me a tag for my dog but for some reason my address didn’t work for the check? TWICE. It got sent back twice and they didn’t even tell me the second time. It’s now been almost 4 months. Don’t use US Service animals, it’s a total scam. Emailing their “legal team” is useless, they don’t care about your experience unless you leave a review on their site.
Date of experience: 07 February 2024
Reply from US Service Animals
Hi Lauren,
I apologize that your experience with US Service Animals has been less than exceptional. I do see that the refund check was requested and sent back to us twice. I am waiting on an update in regards to the check that was sent to the new address you provided. As soon as I have that information, I will have someone reach out to you.
Sincerely,
Janet Walker
US Service Animals
I had an amazing experience with Reneé my customer service rep. She assisted me in getting an ESA letter for my two dogs before moving into my new place. She was extremely knowledgeable and provided me a ton of information in the VIP program, in which I became a member! She also accepted a coupon I had that provided me a discount on my letter so I was able to get it expedited at basically no cost! I am very happy and extremely thankful for her friendly customer service and attention to my specific needs.!
Date of experience: 06 February 2024
I talked directly to the Dr. and identified problems I was having getting my dog approved at my apartment complex. I received the assitance I needed, all the paperwork that needed to be completed. A very easy, and positive experience.
Thank you
Patrick
Date of experience: 24 January 2024
My call with Dylan was very resourceful and patient. Also great phone etiquette and very polite. Thank you for your help Dylan.
Date of experience: 15 February 2024
