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SHANGRI-LA SINGAPORE: UPDATED 2024 Hotel Reviews, Price Comparison and 3,431 Photos - Tripadvisor
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Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Our little Poppy’s Birthday was during the peak of the COVID19 pandemic. All the bookings that we’ve made were cancelled by the venue one by one. And to TOP it all off, we weren’t able to cancel the cakes, decorations and favours that we’ve booked. Shangri La was a last minute booking, and it was the best decision we ever made!
The Customer Service team, led by Yana were amazing. First and foremost, she was successful in making a hyper stressed up mum feel settled and assured that her princess is going to have a birthday she would remember. And the team at Shangri La delivered!
Right at check in, Yana and her team made Poppy feel really special welcoming her with little squirrel plushies and goody bags. The team went above and beyond, decorating our room for her surprise. They even managed to prepare on the spot the same surprise for our 4 year old as we did not inform them that we had 2 toddlers.
The hotel is grand, as expected of all 5 star hotels, however, it was the team that made a world of difference.
Dining isn’t too great, we had dinner buffet which we felt was not worth what we paid for. Unfortunately service at The Line was not on par with the service provided by the front desk team, the buds team as well as the house keeping and room service team.
Otherwise, our little staycation was PERFECT!
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLSGM, General Manager at Shangri-La Singapore
Responded 9 Mar 2020
Dear SueFlakes, Thank you for taking the time to write your review. I'm glad you've enjoyed our signature Asian hospitality during your recent celebrations with us, and hope that Poppy had an fabulous birthday here at our hotel! I am heartened to hear that the birthday celebrations went very well and that Poppy and her sibling was very well taken care of. We are very thankful to be part of Poppy's special day our staff takes prides in going above and beyond for guests to have a ball of a time at the hotel, and I'm glad that it was well achieved. Your kind compliments of our associates will definitely motivate them to continue delivering exceptional guest experiences. We also take note of your comments regarding the service at The Line and will forward it on to the relevant departments for further improvement. We look forward to welcoming you back with us again soon, for yet another wonderful experience! Warm regards, Tane Picken General Manager
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Utilised my SRV and it was the best decision ever!
Writing this review at level 4 overlooking the check-in counter. Waiting for my little one to wake up before we head to buds. So glad we came a day before the Labour Day weekend! Was peaceful and quiet yesterday we came and even score an early check in before noon! Situation in the lobby now is pure chaotic but we can see that staff are all smiles just like yesterday. Wasn’t able to get a later check out than noon but I totally see why!
Check in was great with Grace! She was most patient, friendly and professional. Tried to book both Shang palace and waterfall restaurant but it was full. Noting that I have a young toddler, I was extended the in room dining with my $80 credits that was not part of the deal. That was super nice of her! Though we did takeaways in the end from the restaurants which used up the credits AND ordered from room service anyway.
Wasn’t too impressed with the food tbh but tastes are subjective so it’s no biggie. Can try the dim sum. Some hits and miss.
Fruits in the room were great! Super crunchy grapes where my Todd is a fan of!
Bathtub was wide with lots of space. Bigger than most hotels. Same goes for the room!
Kids were given a mini goodie bag which includes a bathroom slipper! How cute! My girl could not stop wearing them. We also learnt that there’s a child bathrobe for kids and she was so excited to be wearing the same as us! Though I think we are probably more excited looking at her! Special thanks to room attendant Jan for his great service!
Pool was great, need to book your sessions which is more than enough at 105mins. Crowded though. I think everyone brings their kids in this hotel. There were mini life jackets for the young ones and the pool bar even serve complimentary slushies to cool off from the heat.
Splash zone was great too. Excited kids and adults running around. 1hr is enough as it can get pretty cold without the sun!
Breakfast at the line was mediocre. Service staff was great though. Special mention to an auntie “new”, not sure if that’s her name or she’s new. She was attentive and professional. We wished there was an option for special requests in the ordering app to reduce wastage.
Oh and the choc birthday cake was delicious!
Thank you Shangri la once again for your warm hospitality. This extends to all staff though not specially mentioned, the management did a great job in recruiting and retaining the staff!
Hope to be back again soon!!!
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLS Team, Owner at Shangri-La Singapore
Responded 6 May 2021
Dear Emp987, Thank you for choosing us as your preferred hotel for your staycation. We are glad that you had an overall positive experience in our hotel and especially enjoyed the service and hospitality offerings we have here at Shangri-La Hotel, Singapore. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Tane Picken, General Manager
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We were amazed at everything at this hotel, from the exotically dressed doorman who was so very helpful getting all our heavy bags out of the Uber, to the very friendly front desk, and the beautiful infinity pool sculpture they have in the lobby. We were even given orchids as we were shown to the elevator! There is a beautiful little garden area with a small waterfall and pond with koi fish. Everything was absolutely five stars all the way. I'm so glad my sister's friend recommended it to us! We did not do the breakfast as there are so many wonderful places to eat for very little money in Singapore. When using Uber, double check the location it shows for drop off as multiple times the app moved our drop off to some other entrance (service or apartment) our drivers adjusted each time but once we figured out it wasn't their misreading the info, we corrected the change before pickup and everything went smoother.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLSGM, General Manager at Shangri-La Singapore
Responded 16 Feb 2020
Dear nutmeg2000, Thank you for taking the time to write your review. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us. We are heartened to hear that you enjoyed your stay in the hotel, and got to experience the warm, friendly service rendered by our staff. The hotel boasts 15 acres of lush greenery and I hope you got to explore the grounds and enjoy the flora and fauna. Your kind compliments are very much appreciated and will certainly serve as encouragement for our colleagues to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience! Warm regards, Tane Picken General Manager
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Booked the Valley Wing Indulgence package and it was the most luxurious staycation we've been on.
Firstly if you drive, you may choose to park at the Valley Wing side, and it's like a private carpark that you'll appreciate the proximity to the Valley Wing lobby.
Perhaps it was because we stayed during the National Day long weekend, there was a crowd at the Lobby Lounge when we went down for afternoon tea and cocktail/canape. Afternoon tea was a nice selection of pastries, sandwiches and scones, paired with a palatable champagne - Veuve Clicquot. We really loved the scones (with real good clotted cream and jam), and glad that the team could provide a 2nd serving of the scones.
Cocktail/canape was a little disappointing. There were only 5 canapes for each person, and a limited selection of wine and whisky. Nonetheless, there was an impressive selection of gins from around the world.
On facilities and spa, it was great that the pool and gym was opened with everyone practicing social distancing, and wearing masks if they're not swimming. The masseuses at Chi Spa were really professional and polite. We really enjoyed the 1.5hr massage that was included in the package.
Valley Wing guests could choose to have breakfast at either The Line or Summit Room, which is quite commendable as many hotels choose to close their club lounge in . The breakfast at Summit Room was very impressive with a wide selection of a la carte mains and other breakfast items.
Last but not least. We were given early check-in and late check-out, however we heard that this is no longer included in the package. This is a pity because this would entice people to return for another staycation, especially if the price is right.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLS Team, General Manager at Shangri-La Singapore
Responded 25 Aug 2020
Dear chiasx, Thank you for taking the time to write your review. I'm glad you've enjoyed our signature Asian hospitality during your recent Valley Wing Indulgence staycation with us at Shangri-La Hotel, Singapore. I am delighted to hear that your stay at the Valley Wing went very well and that you've enjoyed the benefits and inclusions that come with your stay. The Valley Wing prides itself in providing the utmost luxurious service to its guests, complete with a private driveway and check in area. So glad to hear that you've enjoyed your breakfast, afternoon tea, cocktails and canapes and of course, the all-day champagne. We have also taken note on your comments regarding the cocktails and canapes and will pass it to the relevant departments for further improvement. Happy to hear also that you have also made use of our hotel facilities such as the Health Club and swimming pool, and also loved the massages by our masseuses at Chi, The Spa. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you have been well taken care of. Your kind compliments to our team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience. Warm regards, Tane Picken General Manager
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A bit late, but better late than never! Three of us stayed here November 2019 in the Horizon Club Junior Suite, which gave us access to the Horizon Club, and included breakfast. I highly recommend the upgrade to Horizon Club, it's pretty handy, and makes check in and check out extra quick and easy. The hotel itself is fantastic, with very well maintained grounds, big pool to relax at (treat yourself to the poolside massage), and perfect location; within walking distance to ION Orchard, and the MRT. The room was immaculate; spacious, with an enormous closet, little kitchenette, sitting area and a big washroom with all the amenities you could possibly need during your stay. My favorite part of the hotel I must say was the gym, of course! So far it's probably the biggest gym I have seen at a hotel and I really enjoyed it! Breakfast was simply delicious, both downstairs or in the Horizon club. Though in the restaurant breakfast options are endless, you really don't know where to start. Hotel staff are very nice and helpful; they even helped me to have my headphones charged through the night. Though not situated directly in the city, the MRT is next door and makes getting around a breeze. PLUS the hop on hop off bus stops near by as well, so there are many cheap options to get around and see the city if it's your first time visiting. Highly recommend Shangri-La Singapore, and will be definitely be staying there again on my return.
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Date of stay: November 2019
Value
Cleanliness
Service
Room Tip:Â Horizon Club
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLSGM, General Manager at Shangri-La Singapore
Responded 11 Feb 2020
Dear somewhereonearth86, Thank you for taking the time to write your review. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us. We are heartened to hear that you enjoyed your stay in the Tower Wing and also got to experience the Horizon Club, which boasts a spectacular view of the city and offers refreshments throughout the day as well as evening cocktails and canapes. Love that you got to explore the lush greenery surrounding our hotel and also the free form swimming pool - the poolside massage is a treat indeed! Our Health Club is also well equipped and is open 24 hours for guests to work out any time of the day. The hotel also boasts a strategic location - being near to the city and yet is a peaceful, tranquil sanctuary for rest and relaxation. Your kind compliments regarding the stay and to our staff are very much appreciated and will certainly serve as encouragement for our colleagues to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience! Warm regards, Tane Picken General Manager
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Check in was extremely fast and seamless. And the room is spacious, comfortable and nice.
We proceeded straight to splash zone after changing and it was very fun except that there were many leaves in the water. One thing to mention is that the lady at the Splash zone (sorry didn’t get her name) is very helpful and friendly. When I went back to the locker to get my phone, she approached me and let me know how I could use back the existing locker without moving my things to another locker. I find it a very nice gesture with initiative. :)
The hotel is also surrounded by nice greenery and beautiful koi fishes and waterfall which is soothing and relaxing. Overall we love the environment very much!
We also had ice cream at the waterfall kiosk beside the pool and then had our dinner at The Line. Food was great and serving is very fast.
We visited Buds the next morning where we have to pay $18 for a child (except if you are in family theme rooms). Oh ya please bring socks along otherwise it’s chargeable at $5/pair. It’s pretty fun for the kids! I think my daughter enjoyed it very much! They even made a badge for her birthday!
The only reason for the 4 stars instead of 5 is that the bed is not very comfortable. It is too hard and the 2 pillows provided are too soft. We didn’t sleep well at all and unfortunately woke up with aches.. we were also rejected for an hour longer check out so we missed the hotel’s pool.
But we will still be back to explore! And thank you for the very yummy birthday cake for my daughter! It made her day especially with the colouring activities that was in her welcome pack. :)
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLS Team, Owner at Shangri-La Singapore
Responded 27 Jan 2021
Dear Shive81 Thank you so for taking the time to write your this review. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us at the Shangri-La Hotel, Singapore. I'm am delighted that you chose to stay with us in celebration of your daughter's birthday and especially enjoyed the family play spaces, the lush greenery we have on the hotel grounds and the dining experience at Waterfall. We've also taken note of your feedback on our bed and your kind comments will definitely help us in improving our products and services for our guests in the future. Our staff prides themselves to go the extra mile to all our guests and I'm glad to hear that you have been well taken care of by our associates here at Shangri-La Hotel, Singapore. Your kind compliments to our team will definitely motivate them to continue delivering exceptional guest experiences. I look forward t welcoming you back for yet another memorable stay in the near future. Warm regards, Tane Picken General Manager
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We stayed there From 31/01-4/01/20. The checkin process was very quick. I changed the room a couple of times but the checkin staff was excellent and had no issues with it. We eventually settled for a pool facing room. facing the pool. It was a decent King bed room and plenty of drinking water which gets replenished on a daily basis. There were also a couple of apples left daily. The hotel is slightly away from the city but we could move around easily by using MRT and it is so cheap to purchase the tickets. Breakfast timings are pretty decent from 6.30am-10.30am. A lot of variety for a breakfast. In addition to the normal food, there were Indian, oriental, English, gluten free and vegan stalls as well to suit everyone’s taste. The hotel staff is very nice and nothing is a problem. We had a room service pizza and salad one day and they were very delicious. I would recommend this hotel any day.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLSGM, General Manager at Shangri-La Singapore
Responded 10 Feb 2020
Dear Varsha D, Thank you for taking the time to write your review. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us. We are heartened to hear that you enjoyed your stay in the hotel and enjoyed the room amenities such as the complimentary bottles of water and fruit. Good to also hear that you liked our breakfast buffet, which has plenty of options catering to guests with various tastes and dietary requirements. The hotel also boasts a strategic location - being near to the city and yet is a peaceful, tranquil sanctuary for rest and relaxation. Your kind compliments regarding the stay and to our staff are very much appreciated and will certainly serve as encouragement for our colleagues to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience! Warm regards, Tane Picken General Manager
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At 57sqm, the Valley Wing Deluxe Room was really spacious but its "old world" decor screamed "tired" was in need of a refresh and updates.
There was a Nespresso machine which is always a plus point for me.
There were some power points at the bedside tables and work desk. The internet speed is excellent at 45Mbps download and 30Mbps upload.
The TV was small at 40" and was so old that the colour had gone "off". Being ancient also meant that there was no screen mirroring or Chromecast capabilities.
The large bathroom had a large tub, and double vanities with lots of shelf space. What surprised me was that the toilet seat cover had no soft closing. The bathroom amenities were from L'Occitane's Jasmin & Bergamote range and they smelled really good! The hairdryer which I had some problem locating was in the drawer of the dresser table.
Although the pillows felt a bit "flat", the mattress, duvet and sheets were comfortable and so the quality of sleep was good.
Unfortunately, the Summit Room was closed during our stay and so between having our breakfast in-room and at The Line, we chose the latter. The food quality for the a la carte breakfast was good and the service was really prompt.
The quality and range of food served at the afternoon tea and evening cocktail were not particularly exciting considering the price point of the room.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLS Team, Owner at Shangri-La Singapore
Responded 19 Sept 2021
Dear RaymonWe2, Thank you for taking the time to share this review with us. We are heartened to know that you had an overall enjoyable staycation at our hotel where you managed to enjoy our hotel amenities and dining offerings. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. With regards to your feedback, kindly rest assured that we will share them with the respective departments so that the necessary improvements can be made to enhance the overall guest experience. Once again, thank you for taking the time to share this review with us. Our team is certainly looking forward to welcoming you back again for another staycation or dine-in experience. Best regards, Allen Khoo, Resident Manager
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Deserved their 5 stars rating with some of the thoughtful follow up. Some hiccups in between causing kids great disaapointment but upon feedback, they are truely apologetic n their ability to create magic especially to one of my child who have multiple food allergies! The Line Chef Jimmy Wong attended specially to ensure her meal is allergy free n also Kudos to the pastry chef who is able to customise a cake which my daughter can eat so she wont be left out during the cake cutting celebration. One of the waiter Mr Gerald is very attentive thru out the dining dinner experience , constantly on the ball to clear our tables n also most of the tables which we can see n following up on some orders that wasnt delivered. It not easy during this covid period under strict ruling imposed by sg gov with restricted occupany n safe distancing dining etc n your team proven that your team did it as aso noticed that 3 weddings in a day hence the level of standard n safety not compromise with all the necessary sop
Thank you Team Shangri La
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLS Team, Owner at Shangri-La Singapore
Responded 12 Oct 2020
Dear Kerryytheng, Thank you for taking the time to write your review. I'm glad you've enjoyed our signature Asian hospitality during your recent family staycation with us at Shangri-La Hotel, Singapore. I am delighted to hear that your stay at the hotel went very well despite the small hiccups that had previously occurred - glad that our staff associates were able to assist you in making your stay a comfortable one for your family. Each guest is very special to us and we strive to make sure all needs are well taken care of, especially allergies and more. The hotel prides itself as a family friendly property with plenty to do for the little ones such as buds by Shangri-La and our latest outdoor water playground Splash Zone. Hope the kids got to spend some time there too.. Our staff prides themselves to go the extra mile to all our guests and your kind compliments to Jimmy, Gerald and our team will definitely motivate them to continue delivering exceptional guest experiences. We look forward to welcoming you back with us again soon, for yet another wonderful experience. Warm regards, Tane Picken General Manager
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLSGM, General Manager at Shangri-La Singapore
Responded 28 Feb 2020
Dear lon9b3an Thank you for taking the time to write your review and we're honoured to have had the opportunity to host you and your wife recently. We are heartened to hear that the birthday celebration went well. The Line certainly has a wide selection of dishes and we are glad you were able to enjoy the sumptuous spread during your stay with us. I am also heartened to hear that you've enjoyed the Horizon Club lounge privileges - it is certainly a great place to unwind after a long day. We look forward to welcoming you back with us again soon, for yet another wonderful experience at Shangri-La Hotel, Singapore. Warm regards, Tane Picken General Manager
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There are more places to choose from in the Singapore area.
PRICE RANGE
S$371 - S$456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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