Horrible experience. Went with my baby who was asleep. Bought a ticket in person, 10 minutes before the session. Was the only person in the cinema. Was confronted on the way to cinema by a very aggressive male employee saying the cinema was too loud for children. The manager then came to speak to me to say I was not allowed in the cinema with children. Fair enough. However, then went to the front counter to get a refund for the ticket I had JUST bought and was told I could only get a voucher. I explained I didn’t live in Vienna and was leaving the next day so had zero use for a voucher. Was told, “too bad - company policy”. Asked why I was a sold a ticket in the first place or not told about the no baby policy. She said, “she just assumed I wouldn’t be bringing my baby in”.