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GRAND HYATT MUMBAI HOTEL & RESIDENCES - Updated 2024 Prices & Reviews (India)
Grand Hyatt Mumbai Hotel and Residences is a city resort located in the center of Mumbai. More than a hotel, it is a multifarious lifestyle complex located just 15 minutes from the international airport and in close proximity to Bandra-Kurla Complex, Mumbai’s business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation, fitness facilities, and banqueting, conference, and exhibition spaces.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Many guests commend the Grand Hyatt Mumbai Hotel & Residences for its high standards of cleanliness and strategic location, with its proximity to the airport and attractions standing out. While the hotel's atmosphere and extensive amenities, including dining options and spa, are generally met with approval, some visitors feel that the rooms could benefit from an update and the service experiences vary.
Noise can be an issue for guests seeking tranquility, and there are remarks about the value not matching the cost.
Location
Convenient
Atmosphere
Elegant
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Comprehensive
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I walked into the hotel to be received by a cheery, welcome back greeting. What can be better! Smooth and fast check-in; nice room, and a hearty breakfast with lots of choices in the morning. I will be back!
Thanks
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Mar 25, 2024
Dear Guest, Thank you very much for taking out the time to post your lovely review. At Grand Hyatt Mumbai, we strive to ensure and deliver the best of services and create an experience for all our guests. It is wonderful to learn we were able to make your overall stay special at Grand Hyatt Mumbai. We are grateful for this compliment. Looking forward to welcoming you back very soon. Warm Regards, Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
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We had a nice stay for 2 nights from31st Jan to 2nd Feb. We had booked a weekend promo package which included complimentary dinner as well for both nights for 3 of us. We must mention the person who made our stay nice and wonderful is none other than Ms. Melvina. She really made efforts to make us comfortable and was quick to understand our requirements. When we said something is not in proper condition in the allotted room, she was very proactive to fix it and suggested room change and showed us couple of rooms and understood what is our preference and in 30 minutes she found a room which is okay in all aspects to us. Guess what room we got? A higher category room in lounge access floor. Apart from this she also supported for post check out requirement with a good option. We got to savour Malaysian festival food and enjoyed the breakfast and dinner at 55east restaurant. With all the above our experience was delightful and beyond expectation.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattMum, Hotel Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Feb 11, 2020
Dear Chidananda Thank you for a wonderful review of our hotel. It is truly heartening to know you enjoyed your stay with us and were looked after by the team. We are overwhelmed by your kind words and it certainly makes our day to hear about your satisfaction with our services and offerings and even more our team's spirit and passion in caring for our guests. Thank you for making it your home during your stay in Mumbai. Melvina is happy to be remembered and appreciates your wonderful feedback and along with our entire team looks forward to seeing you soon at the Grand Hyatt Mumbai Hotel & Residences! Best Regards Sonale Zagade Hotel Manager
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I arrived at the hotel from the airport within a mere 15 minutes as its very close to the airport. This hotel is actually very Grand. A huge and well lit property. The security personnel greet you and check your car thoroughly including body check and bag checks. I did not find any ramp to take the bags upstairs as there were stairs towards the reception which was a bit strange. They should look into it.
The reception staff 'Deepa' was extremely quick, witty and welcoming. She gave me a room super quick and within minutes I was walking towards my room. The room was huge as usual and as expected. But the decor of the wooden interior was very dull and looked quite old with the wood color present was primarily used in the late 90s hotels. They need to simply renovate the wooden with a new lacquer finish and a newer color to add life to the interior. However, everything else was top notch quality and class. Loved the soft bed, the sheer size of the room, the bathroom amenities and plenty of water provided in the room for consumption.
I requested for some plates and cutlery which was chargeable. The charge was a bit unreasonable as usually these things are free in the many hotels I have stayed in. The charge was not just reasonable, but also a bit high considering its just 3 plates and cutlery. Also, it arrived after 30 minutes. So it did not make sense to charge for it and still having to wait 30 minutes for it to arrive. They should look into it too.
But ofcourse Grand Hyatt being Grand, they made it up by letting me check out late until 3PM upon my special request and that too it was done on the spot without hesitation or "I will let you know" call.
The checkout was even quicker than the check in.
Overall, a very fine experience as expected from a Hyatt hotel.
Best of Luck!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Feb 21, 2020
Dear MohsinKarbhari, Greetings from of the day. Thank you for your kind rating. We have noted your feedback regarding our rooms. We are located quite centrally, with easy access to the airport, major highways, railway stations and business hubs. Your feedback regarding the cutlery and crockery has been noted and the same shall be discussed internally. We are glad that you had a great check-in and check-out experience. We will pass on your kind comments to Deepa which will brighten her day. At Grand Hyatt Mumbai, we strive to deliver grand experiences to our guests and would like to thank you for choosing Grand Hyatt Mumbai Hotel & Residences for your stay and we look forward to having you visit us soon. Regards, Sonale Zagade, Hotel Manager, Grand Hyatt Mumbai Hotel & Residences
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My family and I stayed here for over 10 days in between shifting homes. We are fully appreciative of the tremendous courteousness and generosity of the staff. Special shoutout to Chitrak and Adnan. Chitrak was very attentive to our needs/likes during our breakfast. Within a day or two, he figured out what each member of the family liked to have for breakfast and brought the dishes even before we asked for them. Lovely to experience his hospitality. Adnan was very flexible in booking a room specific to our requirements.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Sep 24, 2020
Dear vijukgeorge, Greetings of the day. Thank you for the wonderful review. We would like to thank you for making Grand Hyatt Mumbai your home for the past 10 days. Your kind remarks directed towards Adnan, Citrak and the rest of the team are widely appreciated and shall be communicated to the team. Our colleagues at the hotel strive to deliver the guests with Grand experiences and reviews such as yours is a testament to the same. We would once again like to thank you for the review and we look forward to seeing you soon again at the Grand Hyatt Mumbai. Warm Regards, Sonale Zagade, Hotel Manager, Grand Hyatt Mumbai Hotel and Residences.
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Hotel Grand Hyatt has one of the best services and top of the class rooms thoroughly sanitized to beyond safety. This hotel has an excellent management team from great receptionists to one of the best restaurant crews. The environment was very friendly and the way they cared for the customers felt very homely and the food was top notch. The overall experience was a very memorable one. Thank you Chef Nishad, chef Shashikant, chef Apurva , chef kilen ,Ganga and Renuka you all were just amazing !!
PS:Thank you for this wonderful gesture.(photo attached below).
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Date of stay: December 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Dec 24, 2020
Dear Rohithb97, Greetings of the day. Thank you for your wonderful review. We are glad to note that you enjoyed your stay at the hotel. Your kind words directed towards our hospitality and team namely, Chef Nishad, Chef Shashikant, Chef Apurva, Chef Kilen, Ganga and Renuka are much appreciated and I shall certainly convey your kind words which will bring them immense delight. We would once again like to thank you for the review and we look forward to seeing you soon again at the Grand Hyatt Mumbai. Warm Regards, Sonale Zagade, Hotel Manager, Grand Hyatt Mumbai Hotel and Residences.
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This was a fantastic hotel with excellent services. The gym was really great and staff very friendly. Fantastic bath and shower with unlimited hot water was a great change to the lack of such facilities in many other places we stayed. The bath salts were a great treat. Only 1 minor downside was that the in hotel restaurants are too expensive and should be made cheaper as given the prices not many people eat at the restaurants.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattMum, Hotel Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Jan 14, 2020
Dear Guest Warm greetings from Grand Hyatt Mumbai and thank you for your positive feedback regarding your stay experience with us. It certainly makes our day to hear about your satisfaction with our services and offerings and even more our team's spirit and passion in caring for our guests. I am delighted to know that you enjoyed a comfortable stay and appreciated the ambience. The entire team is humbled by your appreciation and kind words. Your feedback on Hotel Restaurants is shared with the relevant team for their review. We look forward to the opportunity of welcoming you for many more enriching moments. Best Regards Sonale Zagade Hotel Manager
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Visited Celini for a family dinner. A good experience started from the welcome desk and continued till we got done. A sanitised pouch to keep our masks and a sanitised cutlery kit gets 5 * for the thought and effort. Lenzil D'sa, head waiter helped us choosing and ordered the signature dishes for us.. ensured that we also got to taste their new pizza which comes in the menu from tomorrow.. so yes, it's safe to order their signature pizza that you guys will see tomorrow onwards. Generous portions and authentic Italian taste. Cantt wait to come back again !
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Mar 3, 2021
Dear soumyamaheshwari, Greetings of the day. Thank you for your wonderful review. We are glad to know you had a delightful dining experience at Celini. Your kind words towards our service, hospitality are highly appreciated and it is our endeavor to deliver the best-in-class experience, always. Your mention of our associate Lenzil is immensely valued and we shall communicate your kind feedback to the team who shall be immensely delighted to hear of the same. We would once again like to thank you for the review and we look forward to welcoming you soon again to the Grand Hyatt Mumbai. Warm Regards, Sonale Zagade, Hotel Manager, Grand Hyatt Mumbai Hotel and Residences.
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We stayed here over the weekend with family and booked online.. First off if you book via third party sites the rates are much much lower than what you get via the hotel website. I still don't understand why that is the case. Anyways, it's got a gorgeous entrance lobby and the reception staff is polite and quick at thier jobs. The luggage did take more time to reach the room which was on the second floor facing the inner courtyard. We prefered this arrangement as we cld see lush gree gardens inside rather than dusty city roads. The room itself is large enough and well equipped. Although a simple latch of the bathroom sliding doors will go a long way to improve guest comfort especially when there is a you g kid in the room or you have guests (unless you sing all the time inside the loo) . The arrangement and facilities in the room are upto standard. The rooms are very well insulated and you get utter calm and peace once inside the room. There is enough drinking water , toiletries and coffee to go around. One other thing that was upsetting was the housekeeping, which delayed bringing a simple ice bucket to our room. It took about an hour and 3 reminders to get it done. This whole thing happened twice in a 24hr stay span. Needs improvement there. Now for the food, you must come here for the food. The restaurants are amazing and by far the highlight of our stay. Too bad the inner courtyard was closed and we cld not take a stroll in that area but something for later I guess. All in all its very much bang for the buck in current covid-19 based room rates.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Feb 26, 2021
Dear AmolMathur, Greetings of the day. Thank you for your generous review. We are glad you enjoyed your stay at the hotel. Our associates strive to deliver our guests with grand experiences and reviews such as yours are a testament to their hard work. We would once again like to thank you for the review and we look forward to welcoming you soon again to the Grand Hyatt Mumbai. Warm Regards, Sonale Zagade, Hotel Manager, Grand Hyatt Mumbai Hotel and Residences.
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I stayed here for 12 days during July 2020. Entrance to the hotel is good and feels safe. Building looks good both from outside and inside. Infrastructure and construction wise very good. Amenities inside the room very good. Now let's come to the Human Factor. At the reception when asked for a pen to fill up a form the guy at the reception clearly showed his displeasure. Food was room service which is how it should be, but I had to keep on calling them multiple times for breakfast, lunch and dinner the first day. From the second day onwards food came everyday but at different times, which is quite ok because they were understaffed. But the quality of food was so bad. My God! Indian Railway Canteen food tastes way better than Hyatt. Add to it for the 12 days I stayed nobody ever came once for room service or empty the waste bin or to clean the bathroom WC or change towels! I carry my own bedsheet and pillow cover (since I am a long duration traveller) which I used. I even found a dead baby lizard near the bathtub. They could say that it's due to the covid situation and all. But I have stayed in another budget hotel easyhotel(Dubai) during the Corona situation and they were far better than Hyatt. Room service everyday. Food continental or Indian both better than Hyatt. This comparison is just for understanding that these people are overhyped, they have a very good and big infrastructure. But they have to really motivate their staff!!! It was easily my worst stay in any hotel ever, since I started travelling for work from the last 15 or 16 years. This hotel staff is even bad compared to Oyo and Treebo chains. Thank God I wasn't paying for the stay. It was for work.
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Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Mumbai, General Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Nov 17, 2020
Dear S G, Greetings of the day. We are sorry to note that your experience did not meet your expectation. Your feedback has been noted and will be shared with the management and concerned teams to address the issues. Thank you once again and we do hope you will give us the chance to serve you soon again in the future. Warm Regards, Team Grand Hyatt Mumbai Hotel and Residences.
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We got a very small room at first and then they changed it when we complained. None of the requests we had placed while booking the hotel were met. We have a small baby and we wanted an empty plate and cutlery for dinner, but they said they'll charge us Rs. 300 plus taxes for just cutlery, which is absolutely ridiculous! Breakfast was strictly average. Definitely not staying here again. Not a five star!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattMum, Hotel Manager at Grand Hyatt Mumbai Hotel & Residences
Responded Jan 14, 2020
Dear Dr. Shailesh Jain We truly appreciate your time to share your candid feedback of your stay on Trip Advisor. I regret to read that your experience with us was not a memorable one, due to some service shortfalls you experienced. Please do accept my sincere apologies for the same. I assure you that the same is not the usual Grand Hyatt experience we aim to deliver to our guests. I have taken note of the areas of improvement that you have highlighted and the same will be addressed in all earnest. Please do feel free to reach out to me for any future assistance I may offer on sonale.zagade@hyatt.com I look forward to hearing from you and creating a truly memorable experience on your future visit and showcase the true Grand Hospitality Best Regards Sonale Zagade Hotel Manager
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The hotel is in close vicinity of Juhu, Bandra, which have a host of pubs, Bars n dinning, catering to each individual choice n budget, with easy local conveyance.
There are more places to choose from in the Mumbai area.
PRICE RANGE
$122 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt mumbai hotel mumbai (bombay), grand hyatt hotel mumbai, mumbai hyatt
LOCATION
IndiaMaharashtraMumbaiSantacruz East / Santacruz
NUMBER OF ROOMS
548
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What are some restaurants close to Grand Hyatt Mumbai Hotel & Residences?
Conveniently located restaurants include Fifty Five East - Grand Hyatt Mumbai Hotel and Residences, Soma - Grand Hyatt Mumbai Hotel and Residences, and China House Restaurant.
